Fairway Independent Mortgage Corporation is a leading mortgage lender dedicated to providing exceptional service, support, and financial solutions for homeowners and homebuyers. We pride ourselves on our collaborative culture, commitment to excellence, and focus on creating seamless experiences for our clients. At Fairway, we believe in fostering innovation, teamwork, and personal growth, making it a rewarding environment for our employees. Role Description We are seeking a motivated and customer-focused Entry-Level Customer Service Representative for a full-time, on-site role at Fairway Independent Mortgage Corporation in Charleston, IL. This position is an excellent opportunity for individuals looking to start their career in customer service and gain valuable experience in the mortgage industry. As a Customer Service Representative, you will be the first point of contact for clients, providing support, answering inquiries, and ensuring a positive experience. You’ll receive training and guidance to excel in this role. Responsibilities Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency Assist clients with basic questions about mortgage products, processes, and account information Document customer interactions in the system and follow up on unresolved issues Provide support to the team by handling administrative tasks as needed Work collaboratively to resolve customer concerns and ensure satisfaction Qualifications Strong communication skills, both verbal and written A customer-centric mindset with a focus on problem-solving Basic computer literacy, including familiarity with Microsoft Office Suite (Excel, Word) Attention to detail and ability to handle multiple tasks simultaneously No prior experience required, but any experience in customer service or a related field is a plus A positive attitude, eagerness to learn, and ability to work well in a team Why Join Fairway? Gain hands-on training and experience in customer service and the mortgage industry Opportunities for growth and career advancement A supportive and inclusive work culture focused on teamwork and success Competitive salary and benefits package.
Meow Parlour, NYC's 1st cat café, is seeking enthusiastic, cat-loving individuals to join our team for the 2024 holiday season at the Snowport holiday market where we’ll be offering gifts for cat lovers. Dates: November 8-December 29th. Position can be part-time or full-time, at least 3 days a week including at least 1 weekend day. Weekday shifts are typically for the whole day. RESPONSIBILITIES: - Engage with customers: Greet shoppers with a warm, friendly attitude and provide excellent customer service. - Sales: Assist customers with purchases, handle cash and credit card transactions. - Inventory Management: Restock displays and manage inventory to ensure our booth looks inviting and organized. - Booth Setup & Maintenance: Help restock the booth at the start of the day and ensure it remains neat and festive throughout the day. - Be a Cat Enthusiast: Channel your love for cats to create a fun, engaging shopping experience for all! REQUIREMENTS: - Customer Service Skills: You have previous retail or sales experience and are comfortable interacting with customers in a busy market setting. - Friendly and Outgoing: You enjoy engaging with people and creating a fun, friendly atmosphere. - Reliable: Ability to commit to a set schedule, including weekends and evenings. - Organized: You can manage inventory, restock efficiently, and keep the booth tidy. - Comfortable with POS Systems: Basic experience with cash handling and operating a point-of-sale system (training will be provided). - Love for Cats: Whether you’re a proud cat parent or simply appreciate feline culture, we want you to share the enthusiasm with our customers.