Customer Service Assistant
2 months ago
Dallas Downtown Historic District, Dallas
Under general supervision, the Customer Service Representative at Iex Group is responsible for maintaining and increasing market share by satisfying existing and new customer needs and meeting management/department objectives. This role involves coordinating customer service with all departments within the organization, developing close working relationships with customers, and selling products, services, ideas, uses, and applications to meet sales and profit objectives. Responsibilities
Identify customer and department needs and satisfy them effectively.
Maintain and develop assigned customer base.
Working knowledge of all products and categories to drive penetration of existing accounts.
Cross-train and foster solid working relationships within department and with other departments.
Input orders into computer system.
Sell all major product categories through the presentation of new products, services, ideas, uses, and applications.
Responsible for creating and maintaining necessary company and customer files.
Manage daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
Support company sales and gross profit projections and goals as needed.
Adhere to operational procedures.
Attend meetings as scheduled and work with sales team.
Advance education and knowledge of products, company, and industry.
Attend department sales meetings and participate in other activities as requested.
Work different days, hours, and overtime as needed.
Adhere to all applicable GMP, personal hygiene, and SQF policies and procedures.
Perform other duties as required.
