Customer service coordinator jobs in Levittown, New York - Page 2Create job alerts

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Employee discounts ESSENTIAL FUNCTIONS: • Responsible for implementation of established customer service standards for all customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management., • Accountable for efficient and effective day-to-day operations, as well as following all policies and procedures to accomplish customer service standards. Includes: opening duties, greeting clients, answering phones, making appointments, rescheduling, retail sales, membership/package sales, cash transactions, customer check-in/check-out, appointment confirmation calls, contributing to and balancing the overall flow of the studio, closing duties., • Responsible for discovering the need and enrolling new and existing clientele in our Club Orange Membership, • Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement., • Responsible for maintaining a clean and professional environment including daily cleaning checklists., • Other duties as assigned by management, • Flexibility and coverage of shifts in short-notice/emergency situations (sickness, etc.), • Must be able to work evenings and weekends.MINIMUM QUALIFICATIONS: Required: High School Degree or equivalent, • Excellent Written and Verbal skills, • Team player, • Exceptional Customer Service, • Multi-tasking, • Detail OrientedPreferred: Front Office Experience/Customer Service Sales Experience Experience in Studio/Salon Setting, • Administrative Duties:, • Answering and routing phone calls, • Stocking supplies, • Scheduling, • Greeting visitorsTeam Environment:, • Working alone and with a teamThis Company Describes Its Culture as:, • Team-oriented -- cooperative and collaborativeErgonomic Workspace:, • NoSchedule:, • Monday to Friday, • Weekends requiredTypical start time:, • 8:30AM or 2:30 PMJob Types: Full-time, Part-time Pay: $16.75 - $17.25 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Vision insuranceSchedule:, • Monday to Friday, • Weekends as neededWork Location: In person

Job DescriptionDescription: Metro Physical & Aquatic Therapy is a leading provider of Physical, Occupational, and Speech Therapy — as well as Massage and Acupuncture. We pride ourselves on creating strong, lasting relationships with our patients, providers, and communities, and we’re deeply committed to investing in our team and workplace culture. We are seeking a highly organized and motivated Senior Front Desk Coordinator to oversee operations across 5-6 offices in the Northern Nassau region, and performs front desk duties coverage for locations as needed. This is a stepping stone to leadership role, that blends direct patient-facing responsibilities with team oversight, training, and site coordination. The Senior FD Coordinator ensures high-quality front desk operations, standardization across locations, and provides on-the-ground support for staff and leadership. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Days & Hours: Monday-Friday 730am-4pm Key Responsibilities: SENIOR/LEAD & Oversight (Multi-Site) Serve as the front desk team lead across assigned locations. Ensure consistent front desk workflows, processes, and service standards across all sites. Partner with clinic directors to review performance and identify training needs, that need to be addressed. Escalate behavioral concerns or unresolved patient/staff issues to leadership/administrator. Provide low-level resolution of patient complaints; escalate when necessary. Staffing & Coverage Ensure adequate front desk coverage is maintained at all times. Flex personal schedule to assist with last-minute coverage due to PTO or sick leave. Maintain and do FD functions and duties for approx 30 hrs a week. Training & Development Train and onboard new front desk hires as assigned. Conduct weekly 1:1 check-ins with front desk team members at each site. Promote standardization of training, workflows, and best practices across sites. Administrative Duties ( Approximately 10 hours/week) Review and submit timecards weekly (Fridays) for front desk staff. Hold weekly touchpoints (30–60 minutes) with assigned regional leader for updates and support. Coordinate regular feedback sessions with clinic leadership on front desk performance. Address operational questions and provide on-the-ground support throughout the week. Requirements: • High school diploma or GED is required., • One (1) year of medical office experience preferred, with familiarity in EMR systems a plus., • One year of experience in a customer service-oriented role is strongly preferred., • Proficiency in Google Suite is required., • Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns, • Ability to work effectively within a team environment., • Excellent interpersonal skills and the ability to quickly adapt to new programs., • Ability to successfully complete in-service training., • Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition., • Ability to maintain a professional attitude and conduct in the welfare of patients., • Strong record-keeping and report-writing skills., • Ability to use logic and problem-solving skills to resolve issues, • Ability to work independently under tight deadlines in a rapidly changing environment, • Excellent time management and organizational skills Minimum 2 years of front desk or administrative experience in a healthcare or multi-site clinic setting. Exceptional communication, organizational, and problem-solving skills, and people skills. Ability to manage time effectively and juggle multiple responsibilities across locations. Willingness to travel within assigned Nassau region as needed. Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).

Job Description Join our team at Greater Long Island Dental in Massapequa, NY as a full-time Treatment Coordinator! If you are looking to make a difference in the lives of others while expanding your career in the dental industry, this role is perfect for you. WHY SHOULD YOU CONSIDER JOINING US? With a strong emphasis on professional development and a supportive team-oriented environment, we offer growth opportunities for our staff. We value organization and attention to detail, and we're willing to train the right individuals with the right attitude. Join us at Greater Long Island Dental, where we're dedicated to elevating dentistry and making a difference in the lives of our patients every day! THE GREAT PAY • Health insurance, • Dental insurance, • A bonus structure, • Company parties, • Paid time off (PTO), • Growth opportunities WHO ARE WE? At Greater Long Island Dental, we're not just a dental practice; we're a community committed to excellence and growth. As a fee-for-service practice, our focus on customer service and the patient experience is unmatched. WHAT DOES YOUR DAY AS A TREATMENT COORDINATOR ENTAIL? Your schedule will be flexible within the following hours: • Monday - Thursday, 8:30 AM - 7:00 PM, • Friday, 8:30 AM - 2:00 PM DO YOU HAVE WHAT IT TAKES? • Attentive to detail and patient needs, • Ability to deliver exceptional customer service If you think this job aligns with your requirements, apply to join our office today. You can complete the initial application in about three minutes. Good luck! Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of that background check. Job Posted by ApplicantPro

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development "Treating people like family for over 41 years and creating an experience that exceeds an expectation" Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Patient Coordinator to infuse new energy into our Front Desk team. Our Great South Bay location in West Babylon, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional. Why Babylon Dental Care? • A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve., • Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be. A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Patient Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Patient Coordinators have moved into rolls as Front Desk Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators. We give plenty of support and were with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Patient Coordinator. What we will ask of you: Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The skys the limit! Our Front Desk department is very busy so we need someone who is: • Reliable and team orientated., • Out of the box thinker and collaborative to support our growth., • Empathic and compassionate., • High level of professional presence., • Ability to multi-task in a fast paced environment., • Open to learn all about technologies that will enhance our patient care and service., • Self motivated, takes initiative without constant direction. Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Heres an example of what a Patient Coordinator might do in a day: • Educate our patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them. You potentially clarify what the patient may have heard or "think" they heard., • Help patients understand their dental insurance benefits. This is in collaboration with our Dental Insurance team who are readily available to assist you. Accurately calculate how much insurance will pay for the cost of their needed care. Review with patients their financial responsibility based on any Insurance pre-determinations., • Work with outside patient care financing companies to give our patients a wide range of financial options., • Send Pre-determinations to Patient's Insurance companies. Keeping an eye on their timely return to move forward with patient's care., • Collaborate with our financial team to address and collect patient balances when they are set to return to the Practice for care., • Ability to respond to live chats or website leads as they may come through during the day., • Comfortable with keeping up to date with email communications as the day goes on., • Professionally being able to hold space for anxious patients during the check out process, as well as being their advocate to properly explain their financial responsibilities., • Answer incoming calls when appropriate, not with a patient, as calls may come through our Call Center., • Correctly schedule future appointments for patients checking out to ensure doctors and hygienists are focusing on caring for our patients. Ensuring patient's are scheduled with the future time needed for their treatment., • Answer treatment questions patients have both before and after their visit., • Participating and essentially running morning or afternoon huddles for your Provider and their Assistants. Sharing huddle sheets daily with our Admin team., • Mentoring new team members when comfortable and can create value., • Follow up via email or text with patients who havent scheduled their treatment yet., • Ensuring our payment policy is being honored when patients are scheduled., • Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others., • Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!, • Generate and review reports, when directed., • Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals. We're looking for someone who has: • 3 or more years experience in a dental front desk position., • Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Patient Coordinators work every other Saturday., • Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice., • Excellent attention to detail and high follow through., • The ability to calculate percentages accurately and quickly using basic math skills. Comfortability in both., • A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications., • Outstanding teamwork skills and the ability work with a diverse group of people., • Bi-lingual in English and Spanish welcomed.Education:, • High school or equivalent (Required), • College degree optionalBabylon Dental Care Perks:, • Competitive Compensation: Earn $22 to $28 per hour, reflective of your skills and dedication., • Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one. Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations. Also, get a firsthand view of what its like to be a member of our team by watching video interviews with our team members on Youtube.com/BabylonDentalCareGSB We look forward to meeting you!