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We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!

Job title: Complaints Coordinator Job location: New York, NY 10004 Shift: Hybrid 9-5 Date Range: 03/30/2026 - 05/23/2026, Possible Extension Pay: $19- $21/hr without benefits Education: High School Diploma/ GED Skills: Assist Complaints Team leader with MACESS documentation inquiries/complaints. Assist specialists with escalated issues (transportation requests, specialty appointments). Support management with special projects (PCP monthly projects, MIS assignments, PCP error reports). Record and respond to customer contacts and update the tracking system with follow-up and closure. Provide member orientations (on-site and telephone). Process and resolve complaints and update information in the system. Assist with PCP selection/assignment and member demographic updates. Provide benefit/service information to members, prospective members, and providers. Perform retention efforts, handle Medicare overflow calls, and support outreach projects. Handle roster, disenrollment, provider, and claim billing inquiries. Schedule marketing appointments for prospective enrollees. Skills: Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust. 1 year experience in Managed Care/call center handling high-volume calls. Duties: • Provide customer service to members, providers, and prospective members., • Document all customer contacts into the tracking system., • Process complaints and assist supervisory staff with complaints review., • Handle escalated issues and assist the management team with specialty projects., • Provide administrative support to the Fair Hearings and Complaints Team., • Data entry and intake of complaint and fair hearing cases into designated tools., • Retrieve documents from various systems to demonstrate compliance with state directives., • Collaborate with business partners to gather documentation for responses to state agencies related to complaints and fair hearing requests., • Perform other administrative duties as assigned. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Job title Complaints Coordinator Job locationNew York, NY 10004 Shift Hybrid 9-5 Date Range: 03/30/2026 - 05/23/2026, Possible Extension Pay $19- $20/hr without benefits Education: High School Diploma/ GED Skills: Assist Complaints Team leader with MACESS documentation inquiries/complaints Assist specialists with escalated issues (transportation requests, specialty appointments). Support management with special projects (PCP monthly projects, MIS assignments, PCP error reports). Record and respond to customer contacts and update the tracking system with follow-up and closure. Provide member orientations (on-site and telephone). Process and resolve complaints and update information in the system. Assist with PCP selection/assignment and member demographic updates Provide benefit/service information to members, prospective members, and providers. Perform retention efforts, handle Medicare overflow calls, and support outreach projects Handle roster, disenrollment, provider, and claim billing inquiries Schedule marketing appointments for prospective enrollees. Skills: Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust 1 year experience in Managed Care/call center handling high-volume calls. Duties: • Provide customer service to members, providers, and prospective members, • Document all customer contacts into the tracking system., • Process complaints and assist supervisory staff with complaints review, • Handle escalated issues and assist the management team with specialty projects, • Provide administrative support to the Fair Hearings and Complaints Team, • Data entry and intake of complaint and fair hearing cases into designated tools., • Retrieve documents from various systems to demonstrate compliance with state directives., • Collaborate with business partners to gather documentation for responses to state agencies related to complaints and fair hearing requests., • Perform other administrative duties as assigned Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Appointment Coordinator, Communication Center.As an Appointment Coordinator, you will play a central role in shaping our patients' overall experience and level of satisfaction with Rochester Regional Health outstanding customer service and organizational skills are keys to your success.You will int

Up to $28-hr / Schedule: M-F 11:30 AM 8:00 PM EST - As a Customer Service Coordinator at Augment Professional Services, you will: Manage and respond to customer inquiries and complaints in a timely and professional manner; Coordinate with internal teams to resolve customer issues and provide accura

Job Description Lifetime Assistance – CSS Route Service Driver Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Route Service Driver (Part Time) Location: Rochester, NY – Various Locations Department: Vocational Services Reports To: LAICO Work Center Supervisor Employment Type: Part-Time, Non-Exempt (7:00 AM- 12:00 PM) Wage Range: $17.00-$20.70/hour Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling., • Receive daily service tickets for scheduled pick-ups and deliveries., • Plan daily routes for efficiency using GPS., • Safely operate company vehicles and maintain vehicle records., • Follow NAID certification and ISO 9001:2015 compliance standards., • Enforce security procedures for document destruction. Customer Service • Represent CSS professionally and build strong customer relationships., • Act as a problem solver for customers and relay feedback., • Communicate daily with CSR or Marketing Manager regarding schedule and results., • Seek and contact potential customers along service routes. Administrative & Compliance • Handle petty cash responsibly if required., • Complete all required documentation accurately., • Work overtime as needed, even on short notice. Role Model Responsibilities • Serve as a positive role model for individuals supported by the agency., • Promote positive behaviors and interactions with all individuals., • Maintain neat appearance, hygiene, and grooming. What You Bring: Education & Experience • High School diploma or equivalent., • Clean/valid NYS Driver’s License., • Effective communication skills in a courteous and professional manner., • Ability to define problems, collect information, and draw valid conclusions., • Ability to lift up to 125 lbs. and push/pull up to 250 lbs., • Must pass drug screening test. Our Mission & Culture: • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion., • Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Job Description Lifetime Assistance – Help Desk Support Technician Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Help Desk Support Technician Location: 425 Paul Road, Rochester, NY 14624 Department: Information Technology Reports To: Help Desk Supervisor Employment Type: Full-Time – 40 Hours Pay Range: $21 - $26 per hour Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost. • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling. • Serve as the first point of contact for Help Desk calls and emails, delivering timely and effective technical support. • Troubleshoot and resolve issues related to PCs, laptops, printers, and other networked devices., • Escalate complex technical issues to the IT Supervisor as needed., • Support IT projects by tracking tasks, communicating with stakeholders, and coordinating assigned initiatives., • Assist staff with technology-related questions and proactively identify risks to project completion., • Process IT equipment purchase orders and maintain accurate inventory and asset records., • Review vendor invoices for accuracy and assist with contract tracking and renewals., • Coordinate with vendors and internal departments to ensure smooth purchasing and billing processes. • Associate degree in Information Technology or related field required. • 1–5 years of technical support experience in a corporate or secure environment., • Valid driver’s license and reliable transportation for travel to agency locations to troubleshoot issues, deliver equipment and assist with equipment set-up., • Strong knowledge of Windows-based systems, including PC and laptop configuration and support., • Familiarity with Active Directory, MFA, SSO, and endpoint encryption., • Experience with Microsoft Office 365 (Outlook, Teams, OneDrive)., • Understanding of networked devices such as printers and scanners., • Experience with Help Desk ticketing systems preferred., • A+, Security+, or other relevant certifications are a plus., • Excellent communication, customer service, and problem-solving skills. • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters. • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. If you’re a tech-savvy problem solver who enjoys helping others and wants to make a meaningful impact, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 2180 Clinton Ave S, Rochester, New York, United States of America, 14618 Opening: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910132 Neurosurgery Clinical Support Work Shift: UR - Day (United States of America) Range: UR URC 205 H Compensation Range: $19.62 - $26.49 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Manages, processes and tracks the Department of Neurosurgery referrals and prior authorizations in compliance with university standards. Communicate regularly with clinical and non-clinical staff, identifying barriers to appointment compliance, insurance company barriers and tracking all assistance provided. Plans, executes, appeals and follows through on all aspects of the process which has impact on patient scheduling, treatment, care and follow up. Adheres to approved protocols for working referrals and prior authorizations. • Responsible for managing department referrals. Serves as liaison, appointment coordinator, and patient advocate between the referring office, and patient to assist in the coordination of scheduled visits and procedures incorporating all incoming referrals to the department. Conducts data analyses to track compliance within Neurosurgery, to monitor work queues, and communicates with referring departments to reconcile any discrepancies and/or answer any questions. Prioritizes referral requests using medical protocols. Acquires insurance authorization for the visit and, if applicable, any testing and attaches referral records to any visits in which they are missing. Documents all communications pertaining to the referral and/or insurance authorization in the notes section of the electronic health record referral record. Ensures the appropriate appointment/procedure is scheduled with the appropriate provider, ensuring accurate patient demographic and current insurance information is captured. May perform complex appointment scheduling, linking referrals, and ancillary services for the assigned specialty service. Provides patients with appointment and provider information, directions to the office location, and any educational materials if appropriate., • Prepares and provides multiple, complex details to insurance, worker's compensation or VA to obtain prior authorizations for both standard and complex requests for the Department of Neurosurgery. Anticipates insurer's various questions and prepares request by applying (ICD) and Current Procedure Technology (CPT), insurance policies, permissible and non-permissible requests, necessary and appropriate medical insurer decisions to be approved, previous treatments that are necessary to report, appropriate verbiage for treatments that have been tried and not successful. Determines relevant information needed, based on previous authorization request experience, for submission to carrier if first or second request is denied. Uses system tracking mechanisms to ensure all renewals/approvals are obtained prior to patient arrival., • Processes incoming referrals not generated within the UR system. Completes referral entry for all external referrals into electronic health record following approved protocols. Coordinates any ancillary testing and obtains any outside records needed for patient appointment., • Processes outgoing referrals. Discusses options with patient for outside URMC care. Ensures Meaningful Use requirements are met. Ensures the Summary of Care was transferred electronically via Epic to the referred to office; if the Summary of Care was not or cannot be transferred via Epic, takes additional steps to get this information to the referred to office either via facsimile or mail., • Manages referral orders for patients previously seen in the ED/ Urgent Care. Demonstrates expert medical knowledge base with ability to recognize urgent clinical situations. Prioritizes referral requests, responding immediately and expediting most urgent requests. Reviews complex referral requests, evaluates, and schedules to the appropriate provider. Works with providers and other clinical staff to establish the best care plan for the patient., • Other duties as assigned., • High School diploma or equivalent and 2 years of relevant experience required, • or equivalent combination of education and experience required, • Demonstrated customer relations skills required

Job Description Apartment Community Resident Services Office Coordinator- full time We are looking for the right person with the following qualities: • Strong verbal, communication and organizational skills., • Coordinate and manage maintenance repairs and work orders, • Maintains a positive attitude which supports team performance and productivity., • Ability to remain calm and composed in busy and stressful situations, • Ensures accuracy and details on all printed material, • Greets and answers question, both by phone and in person from prospects and current residents in a professional and positive manor., • Able to organize, problem-solve and obtain results, • Effectively present information and respond to questions from residents, supervisors and co-workers, • Excellent time management and multi-tasking skills, • Proficient in word, excel, outlook and other data base programs- Yardi experience a plus, • Willing to complete the tasks required including some overtime if needed, • Understands the importance of punctuality and attendance., • Must have a clean NYS driver’s license

Job Description Job Title: Camp Counselor, Seasonal Department: Learning and Engagement Direct Supervisor: Connected Learning Coordinator FLSA Status: Non-Exempt Hourly Rate Range: $16.00 - $16.50 Working Hours: Up to 40 hours per week Monday- Friday from late June-August, with limited hours for training in May and June. JOB SUMMARY Camp counselors lead educational and engaging camp programs for children ages 3-12.Successful applicants will have experience working with children ages 3-12 and a very strong interest in engaging campers in learning about the natural world and inspiring them to become advocates for wildlife and wild places. They will demonstrate excellent guest relations and public speaking skills, have passion for environmental education, and be knowledgeable about best practices in teaching and learning. DUTIES • Facilitate camp experiences for children ages 3-12, including creative projects, science activities, games, guided Zoo explorations, and animal-related experiences., • Prepare and organize creative projects and other activities for camp., • Complete check in/out procedures, interact with parents, and facilitate relationships among campers., • Participate in training and professional development opportunities., • Maintain good working relationships with teammates and other Zoo staff., • Communicate clearly and efficiently, in person, on the radio, and through writing., • Assist coordinators with other duties, as assigned. TECHNOLOGY/EQUIPMENT/TOOLS • Presentation and audio-visual equipment, • Radios PHYSICAL ACTIVITY This position requires walking, standing, speaking, hearing, seeing, interacting with the general public, children, parents/guardians, guests, and staff. Some lifting and carrying up to 30 pounds. WORK ENVIRONMENT Work is performed both indoors and outdoors. Leading outdoors activities and walking to various locations throughout Seneca Park Zoo will require exposure to outdoor elements, including a range of temperatures and a variety of weather conditions. QUALIFICATIONS • Working toward or completed degree in education, environmental science, or related field., • Possession of a valid NYS driver's license is required., • Must be at least 17 years old., • High school diploma required., • Teaching certification is a plus. EXPERIENCE REQUIREMENTS • Teaching experience with a variety of ages, preferably in an informal setting., • Knowledgeable about best practices in teaching and learning., • Demonstrates a willingness to be a team player and easily collaborate with others., • Must be energetic, flexible, punctual, organized, and exhibit a professional demeanor. SKILLS AND COMPETENCEIES REQUIREMENTS • Excellent customer service and problem-solving skills., • Demonstrates strong interpersonal, organizational, and communication skills., • Ability to work well with team members and switch tasks as needs require. Please submit cover letter and resume when applying. Seneca Park Zoo Society is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Locations: Gates and Brighton, NY Job Type: Full-Time/In Person Starting Pay: $18.50-$23.00 per hour Scheule: Monday-Friday (8:30am-5:00pm) + 1-2 Saturdays/month (8:30am- 1:00pm) About the Role We are seeking a reliable, customer-focused DME Inside Sales Specialist to join our medical supply team at our Gates and Brighton locations. This role offers a clear opportunity for professional growth, including advancement into a DME Coordinating position. You will be responsible for delivering exceptional customer service, building strong relationships, and using product knowledge to meet patients' medical equipment needs while developing skills necessary for long-term career growth within the company. Key Responsibilities • Greet and assist walk-in customers in a courteous and timely manner, • Provide product information and insurance coverage guidance, both in person and by phone, • Serve as a trusted advisor through strong communication and customer service skills, • Maintain up-to-date knowledge of product features, insurance coverage and patient needs, • Cross-sell and recommend additional products based on diagnoses and customer needs, • Accurately enter customer data and required documentation into company systems, • Collect and process payments (co-pays, deductibles, and full payments) per company procedures, • Ensure HIPAA compliance and maintain confidentiality and safety standards, • Assist with daily restocking and participate in periodic inventory tasks Growth & Advancement Opportunity This position offers a defined pathway for advancement into a DME Coordinator role for individuals who demonstrate strong performance, initiative, and a desire to grow within the company. DME Coordinator responsibilities may include and are not limited too: • Managing patient orders from intake through delivery or pickup, • Coordinating with clinicians, insurance providers, and vendors to ensure timely order fulfillment, • Reviewing prescriptions, documentation, and insurance requirements for accuracy and compliance, • Communicating order status updates to patients and other team members, • Troubleshooting order issues and resolving insurance or documentation barriers Education & Certifications • High School Diploma or GED (required) Experience & Skills • 1+ year of related experience preferred (advanced education may substitute), • Strong computer and data entry skills, • Excellent attention to detail and ability to work independently, • Ability to multitask in a fast-paced environment, • Motivated, dependable, and team-oriented mindset Language & Communication • Excellent verbal and written communication skills, • Customer-first attitude with the ability to resolve concerns professionally Physical Requirements • Frequent movement throughout the store to assist customers and restock shelves, • Ability to lift and/or move up to 50 lbs occasionally, • Ability to bend, kneel, crouch, and use standard office equipment Work Environment • Low to moderate noise levels in the showroom, • Collaborative, customer-facing work environment, • Ability to handle occasional high-pressure or time-sensitive situations professionally Benefits • 401(k) with company match, • Medical, dental, and disability insurance, • Paid time off (PTO) Additional Details • FLSA Status: Non-exempt, • Must be able to reliably commute to or relocate to Rochester, NY prior to start, • Traveling to both locations maybe required Ready to build a career-not just a job? Apply today and grow with a company that values development, teamwork, and quality patient care. Must submit to a background check.

Job Description BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone's contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Monday Through Friday from 8:30am To 5:00 pm, EST Location: It is anticipated that an incumbent in this role will work on-site in Rochester, NY. Work location is subject to change based on business needs. Job Description: The Pharmacy Technician performs designated technical and clerical tasks associated with the preparation, labeling and dispensing of medications, including sterile admixtures and prepackaged or unit dose drugs. In addition, performs designated tasks regarding pharmacy quality control, management of pharmacy records, inventory control and preparation of orders for drugs. All functions are under the direct supervision of a Pharmacist. QUALIFICATION REQUIREMENTS • High school diploma or GED required, • Current and valid Pharmacy Technician license in good standing and issued by the state in which duties are performed, as noted in posting, required, • Minimum of two (2) years of experience in retail/hospital pharmacy/specialty pharmacy required, • Strong customer service skills, focus and dedication, • Graduate of pharmacy technical college preferred,, • National certification by Pharmacy Technician Certification Board preferred, • Knowledge of CareTend preferred ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Performs all duties under direct supervision of a pharmacist., • Adheres to BioMatrix policies and procedures; and complies with federal, state and local laws, rules and regulations., • Complies with HIPAA Privacy Rule, and maintains strict confidentiality of patient, client and employee information., • Prepares and generates batches for preparation of prescriptions., • Prepares prescriptions and enters into CPR+ pharmacy software system for Pharmacist verification including delivery addresses, FedEx tracking numbers, changes in patient health status and communications to Pharmacist., • Accurately enters new product and supply inventory into CPR+ and maintains appropriate drug and supply inventory levels., • Generates labels, picks, and packages prepackaged and unit dose drugs in accordance with dispensing order (pick-list)., • Maintains patient files with current prescriptions, • Ensures all pending orders are approved by communicating with the billing department prior to shipment to assure insurance clearance prior to shipment date (prior authorization), • Notifies pharmacist of new prescriptions for subsequent patient orders, • Works with intake coordinator to schedule shipment of drugs, pumps and supplies, • Communicates with field staff and managers on shipment details: items shipped, delivery address, shipment date, • Processes reorders in CPR+ according to RCC/PCS Order Request Forms, • Accepts product and supply deliveries, unpacks, verifies accuracy of order and forwards packing information to accounts payable department, • Monitors FedEx shipments to confirm delivery; fax delivery tickets into system, • Files delivery tickets, order forms and prescriptions in an efficient, timely manner, • Performs and records quality assurance activities, • Maintains medication, ancillaries and supplies inventory levels to company goals; rotates stock and utilizes return process, • Ensures pharmacy area is clean and maintained per organizational policy and procedure, • Proactively improves understanding of bleeding disorders and other chronic disorders, products and treatments; stays current on legislative changes and insurance coverages, and is capable of disseminating this information to employees, patients and others within the bleeding disorder community, • Attends QMC meetings on a quarterly basis and provides input, • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise; attends continuing education programs to maintain expertise in pharmacy and information systems, • Ability to prioritize and handle multiple tasks and projects concurrently., • Must have scheduling flexibility and be able to work overtime when necessary., • Careful attention to detail., • Performs related duties as requested., • Excellent interpersonal and organizational skills., • Excellent verbal, written, and communication skills., • Ability to prioritize, multi-task and manage multiple responsibilities in a fast-paced environment., • Ability to focus on detail, be task-oriented with commitment to accuracy and risk reduction., • Ability to work cooperatively with the pharmacist and other pharmacy operations staff., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The ideal Parts Coordinator is self-motivated and detail oriented. Our Rochester branch needs a full-time Parts Coordinator at our new Middle Road location. Identify, source and purchase parts to fulfill Skyworks service department and customer needs.

The Parts Coordinator plays a crucial role in managing both over-the-counter and phone/email parts sales, ensuring exceptional customer service and efficient transaction processing. The Parts Coordinator must maintain organized inventory records, coordinate with suppliers, and collaborate closely wi

Job DescriptionSalary: $48K -$60K About Brothers International Food Holdings, LLC: At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer-Packaged Goods (CPG) division includes Brothers-All-Natural, the #1 Freeze-Dried Snack Brand, and also produces private label freeze-dried fruit snacks for some of the leading retailers in the US. Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well-being of our communities. If you are interested in becoming part of a fast-growing, dynamic team environment, read on! Why Brothers International? • Innovation:Be part of a company that values creativity and encourages innovation in the ever-evolving food industry., • Team Collaboration:Join a collaborative work environment where your ideas and contributions are recognized and celebrated., • Global Impact:Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products. Position Summary: Join our dynamic team and be a part of a company dedicated to making a positive impact through delicious and nutritious food offerings. As an Operations Coordinator, you will provide supply chain and logistics support for our products, manage inbound and outbound transportation for domestic and international customers/suppliers, execute production planning, and coordinate activities with contract manufacturers and co-packers. We are seeking individuals who are passionate, driven, and ready to contribute to our collaborative team environment. Essential Functions: The essential functions include, but are not limited to the following: • Prepare and monitor contracts in conjunction with the sales team; Coordinate the development and implementation of contract administration plans and provide on-going oversight of contract performance and issue corrective actions when needed., • Facilitate timely and accurate account /orders management for various customers, via direct communication with the customers, vendors, and sales team., • Build strong customer relationships while supporting sales personnel in identifying customer practices and needs to resolve issues and identify process improvements. Proactively seek to understand the needs of the customers and provide the highest standards of service., • Monitor and track all pending orders, including entering, troubleshooting, and communicating information about scheduling, cancellations, and inactive orders., • Mitigate customer complaints, provide appropriate solutions and alternatives within time limits; provide follow up to ensure optimal resolution., • Review contracts and orders for completeness and accuracy. Acquire needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, sample and quality requirements, approval to ship close-dated cases, etc.)., • Collaborate with Sales on contract releases and generate shipment releases & labeling, send to the supplier, • Communicate with overseas suppliers and Shared Services Team, • Review and approve sailing schedule, draft labels, draft commercial invoices, draft B/L, and coordinate bookings, • File set-up and maintaining of related files and update shipment release and backlog in ERP, • Gather IFS data to submit to Shared Services, • Determine whether substitutions / date changes are required for order fulfillment based upon projected shortages as compared to planned production / scheduled transfers/aging inventory., • Manage and organize documentation requirements and compliance mandates per customer and government regulations, including IFS data., • Responsible for meticulous and detailed record keeping for auditing and reporting purposes., • Perform daily activities of the invoicing and billing functions. Assists in the tracking and necessary follow-up action for life of invoice., • Provide A/R with invoice management assistance to resolve short/over payments and claims; communicate issue, root cause and resolution to internal and external customers in a timely manner., • Manage returns, damage claims and complaints; communicate cause and resolution to affected/responsible business partners, assign action items to appropriate personnel and ensure approval is obtained., • Participate in team initiatives to further continuous improvement., • Occasional special projects as requested / Other duties as assigned by management. Minimum Qualifications (Knowledge, Skills and Abilities): • Provide quality service to BIFC internal and external customers in all assigned tasks, while always upholding BIFC Values., • Good oral and written communication with strong emphasis on follow-up and organizational capability., • Experience with Microsoft Office and Outlook., • Familiarity with ERP systems preferred., • Experience with domestic transportation terms and procedures, including freight terms, documentation, claims filing, load planning and shipment tender., • Experience with international terms and procedures, including INCOTERMS, ISF filing, Commercial Invoices, customs clearance, and Harmonized Tariff classification., • Experience in Production planning/execution, including Bills of Material, scheduling, and assignment of materials. Note: Brothers International is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veterans status or any protected category. We encourage veterans and people with disabilities to apply.

Job Description Role and Responsibilities The Medical Supply Coordinator is responsible for ordering medical supplies for all lines of businesses for a local home care agency, including supplies for: patients, clinicians, home health aides. This person will also manage inventories for all HCR medical supply closets across the HCR footprint. In addition, the Medical Supply Coordinator will assist in keeping our formulary current by consulting with the Communications Director and HCR’s WOCN Nursing Team. This position will also assist as back up to reception and incoming operator calls as needed. Essential Functions • Monitor and place incoming patient orders for medical supplies through necessary vendors. Verify insurance and order amounts before submitting orders to vendor. Communicate any uncovered/uninsured items to clinicians, and respond to 50-70 inquiries from clinicians daily., • Coordinate trunk supply orders by adding new clinicians to the system and provide necessary training and support., • Monitor, inventory, and fulfill orders for HCR medical supply closets: ensure adequate supplies are available while keeping costs to a minimum., • Order supplies for new hires: track orientation dates for all new clinicians; order nursing bags, trunk bins, and supplies. Assemble trunk bins and therapy bags, and ship where needed., • Order necessary supplies for home health aides across the footprint., • Order and maintain necessary blood draw supplies from local labs., • Research competitive sources for supplies as needed., • Other duties as assigned Education Requirements • High School Diploma with 2-4 years’ experience in an office setting. Qualifications and Requirements • Strong customer service skills, • Excellent time management skills and ability to multi-task and prioritize work, • Attention to detail and problem-solving skills., • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficiency in MS Office (Word and Excel) Work Environment The Medical Supply Order Specialist is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as light work. • Light work – Exerting up to 30 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the Medical Supply Order Specialist. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job Description Care Coordinator Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: Care Coordinator POSITION GRADE: 80 [ salary range: 20hr-25hr commensurate with education and experience] DEPARTMENT: Children’s Care Coordination SUPERVISOR: Director of Care Coordination GENERAL JOB DESCRIPTION: Under the general direction of the Program Director, the Care Coordinator will provide Care Coordination services to youth who have a mental health diagnosis that affects their daily functioning. The Care Coordinator will work with youth up to age 21 who reside in Monroe County who do not qualify for Medicaid. This work will be done in a community based setting and will consist of regular home-visits. Regular collaboration with family and team members is required. The Care Coordinator must have strong communication and written skills, and the ability to form and maintain positive relationships. The Care Coordinator carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan. ESSENTIAL FUNCTIONS: • Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures., • Maintains confidentiality and security for all client and staff related materials and/or records., • Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed., • Demonstrates, promotes and practices cultural competency towards clients through respect and understanding., • Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual youth and family., • Consistently maintains positive relationships with clients/families and other service providers in the community., • Provides regular case management services to assigned caseload, which includes face to face visits per month based on expectations and need., • Facilitates the development of a Child and Family Team and carries out and individualized and strength-based Plan of Care., • Assists families in managing and planning for safety needs and creating individualized safety/support plans., • Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions., • Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, recreational, and housing/basic needs, etc., • Inform and educate families and clients around a psychiatric diagnosis and its impact on home, school, and community., • Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed., • Will complete the CANS-NY assessment all youth. Assessments include a comprehensive view of the client/family strengths, challenges, skills, supports, etc., • Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards., • Ensures documentation is accurate and completed on time., • Participates in regular weekly supervision., • Remains current in the field, and supports best practice models within the program., • Participates in ongoing training and professional development provided by the agency. OTHER RESPONSIBLITIES: • Valid NYS driver’s license in good standing and has use of an automobile., • Ability to work evening hours as needed. MINIMUM QUALIFICATIONS: • Bachelor’s degree with 2 years’ prior human services, • Associate’s degree with 4 years’ prior human services, • Experience supporting children’s mental health and/or families strongly preferred SPECIAL SKILLS: • Ability to develop strong working relationships with clients, families and service providers., • Ability to engage, plan, communicate and understand youth and families., • A strong understanding of the children’s mental health field PHYSICAL REQUIREMENTS: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs. • Ability to drive, • Ability to walk short distances, • Ability to use stairs, • Ability to leave a location quickly COMPETENCIES: Leading Self • Commitment to Diversity, Inclusion, Justice and Equity

Job DescriptionDescription: Our Mission Our mission is to leverage the power of food to end hunger and build healthier communities. Our Vision We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink Way Act With Compassion Take Responsibility Be a Team Player Listen, Learn, Adapt Job Title: Financial Grants Manager Department: Finance Department Reports to: Director of Finance Supervises: Grant Specialist & Grant Coordinator (potential for additional direct reports) Status: Salary, Exempt, Full-Time Job Level: Level 7 - People Leadership Roles Updated: March 2026 SUMMARY Foodlink is seeking a highly motivated, detail-oriented, and organized individual to manage an ever-evolving portfolio of government and non-governmental grants. The Financial Grants Manager (FGM) is responsible for the preparation of financial grant reporting and analysis, grant budget development and grant forecasting. The FGM will oversee the financial portion of the grants management function and work closely with the Development team and program staff. The Financial Grants Manager is also responsible for daily supervision and management of the Grant Specialist and Grant Coordinator. This role is responsible for streamlining processes, ensuring compliance, and providing strategic support to the organization. Financial management and strong customer service skills are essential for this position, as are confidentiality, discretion and attention to detail. KEY RESPONSIBILITIES Grant Administration • Independently examine a variety of contracts, budgets and financial statements for completeness, accuracy, and conformity with applicable policies, procedures, and requirements., • Serve as department liaison to the Development team and other program staff leading the writing and submission of grants (Government and private). Collaboratively develop grant budgets consistent with organizational priorities. Compile all financial-related documents required in support of funding proposals., • Monitor budget to actual grant spending, work with program managers to ensure grants are fully and properly spent, recommend budget modifications where necessary, and seek approval from funders when needed., • Maintain compliance with all grant fund sources, including federal and state regulations. Keep abreast of laws and regulations that apply to non-profit organizations to maintain up-to-date compliance and financial accounting and reporting requirements., • Prepare any required/requested grant analysis, reimbursement requests or reports timely, in accordance to contract, agency and organization procedures; reconcile grant accounts; check for compliance and payment; resolve issues with grantors., • Lead all funding associated financial grant reviews/audits and assist with organizations annual fiscal audit and Single Audit including preparation of the Schedule of Expenditures of Federal Awards (SEFA)., • Manage the organization’s restricted revenue tracking, maintenance of backup documentation, and the tracking of grant balances to ensure funding is spent in accordance with the grant budget by the funding end date. Develop and disseminate monthly restricted revenue reports to grant lead., • Foster a culture of accountability, collaboration, and continuous improvement., • Oversee the financial portion of the grants management function., • This position may assume additional supervisory responsibility for one or more staff positions in the future based on organizational needs and structure., • Supervise staff in accordance with Foodlink policies and procedures., • In addition to day-to-day management, serve as a leader, manager and mentor providing guidance and support with professionalism as well as foster an environment of collaboration, continuous learning, and accountability to drive both individual growth and team success., • Assist in the organizational budget development process; the FGM will contribute to the development and monitoring of annual budget to actual results., • Oversee the completion of company-related returns, reimbursements, and other documentation as assigned to team members., • Ensure timely, efficient and accurate financial transactions for finance functions overseen, • Support strategic decision making including the identification and management of financial risk, • Analyze business functions, seek process improvement, including but not limited to automation of paper-based processes., • Exercise discretion in the performance of assigned duties by being knowledgeable of Foodlink policies and procedures regarding confidential materials and information and complying with such policies when handling confidential items or providing information to employees or the public., • Detail-Oriented. Exercises extreme attention to detail. Take pride in being thorough, accurate, organized, and productive. Asks critical questions to ensure accuracy., • Agile. The ideal candidate will be able to adapt to evolving needs and priorities. Ability to juggle and prioritize a varying demands of this role, • Collaborative. Ability to work well with a variety of stakeholders including management, direct staff, peers, and other internal departments, and external partners., • Solutions-oriented. Ability to contribute to problem solving and to pivot between strategies and manage competing priorities., • Mission-driven. Reflects on the mission often, using it as the north-star for decision making. Proactively seeks information as it pertains to hunger relief and/or how Foodlink operates., • Bachelor’s degree in Accounting, Finance, or a related field of study. Or equivalent combination of education and experience., • 3-5 years grant management experience, working with a grant portfolio of multiple funders with various compliance requirements and deadlines within a non-profit setting., • 3+ years supervisory experience, • Experience with New York State and Federal Grants preferred., • Demonstrated ability to interpret funding and reporting regulations and guidelines, • Knowledge of fiscal and business management with demonstrated competence in planning and budgeting, supervision, data collection and reporting., • Must have working knowledge of GAAP principles, audit process, federal cost principles, grant administration, compliance requirements., • Must be comfortable compiling complex information from a variety of different formats and information sources, as well as keeping this information organized and concise, • Proficiency in use of software application, databases and Microsoft Office Suite. Proficiency with Microsoft Excel, and basic office math skills required., • Ability to organize, manage, and prioritize multiple tasks, deadlines, requirements, and priorities to complete work in a timely manner and within established deadlines., • Friendly, customer-oriented personality and ability to communicate clearly and concisely orally and in writing., • Ability to operate electronics, photocopier or other standard office machines, perform routine alphanumeric filing tasks, and perform basic record keeping and tabulation tasks. SALARY AND BENEFITS This is a full time, year-round position with a pay range of $62,642 - $78,303 BOE. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. Certain positions, depending on their responsibilities and at the approval of Human Resources, are eligible for a personal cell phone usage stipend. This position is eligible for a Class I personal cell phone usage stipend, paid biweekly at a rate of $24. The value of the stipend is based on Foodlink budget and is subject to change at any time. This is not a reimbursement program. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required. Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Job Description Join our Team of Employee Owners!Why work for a company when you can own it? Siewert Equipment, a Division of Cummins-Wagner, is seeking a Service Coordinator at our Rochester, NY location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and mechanical equipment. Job Title: Service Coordinator Salary Range: $25.00-$32.00 per hour Department: Roch Service Location: Rochester, New York Reports To: Service Manager Job Overview: The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances. Our most successful Service Coordinators: • Possesses superior communication and organizational skills, • Exhibit goal-oriented behaviors and time management principles, • Apply extensive attention to detail to all tasks, • Exude a customer-focused attitude, • Have the ability to resolve problems as they arise, • Possesses proficiency in basic math, • Possesses mechanical aptitude, • Experience and proficiency using Windows-based programs, • Have 5 years of related experience preferred*, • Experience with mechanical equipment sales preferred*, • Possess a High School Diploma, or equivalent, • Must be able to pass background and reference checks, as well as a drug test Scope of Responsibility • Telephone & email reception, • Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling, • Timely preparation of job folders with proper documentation, • Arrange prepaid hotel accommodations for overnight travel, • Service order entry, parts purchasing, and related functions, • Dispatch & collect electronic work tickets to/from field service personnel, • Preparation of comprehensive inspection and repair reports for service & RSG, • Invoice & Process service jobs and warranty claims, • Warranty coordination and claim processing with OEM’s, • Oversee Planned Service Agreement proposals, renewals, and scheduling, • Facilitate credit card purchases and submit receipts to corporate accounting, • Shop Supplies inventory support & replenishment, • Organized filing of paper and electronic service records, • Coordinating employee training and maintaining department training and certification records, • Provide technical telephone support to customers & coworkers (including reasonable after-hours support), • Diffusing and resolving customer concerns and complaints, • Perform all other duties as assigned Cummins-Wagner Competitive benefits package: • Employee Stock Ownership Program, • Bonus Program, • Tuition and Certification Fee Assistance, • 401k Match, • Flexible Spending Account, • Comprehensive Health Insurance, • Life Insurance, • Short & Long-Term Disability Insurance Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit . Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

Job DescriptionDescription: East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. Position Overview: The Care Coordinator is an integral member of the Social Care Network’s Care Team, dedicated to improving community health outcomes. The Care Team focuses on systematically identifying, assessing, referring, and following up with high-need individuals to ensure they receive essential services. By fostering and maintaining critical service connections, the Care Coordinator helps address the health and social needs of Medicaid recipients. Their role ensures successful linkage to Enhanced Services, which provide vital support in areas such as housing, food and nutrition, transportation, and long-term Health Home Care Management. Responsibilities Client Services and Goal Achievement: Partners with clients found eligible for Enhanced Services to assure they are referred and get linked to needed care and supports. Short Term involvement with a caseload of 25-30. Care Coordination and Case Management: Coordinate services across multiple providers, ensuring seamless care transitions. Serve as the primary point of contact for clients, families, and service providers. Facilitate access to mental health and substance use treatment, housing, and social services. Client Advocacy and Support: Advocate for clients' needs within the healthcare and social service systems. Empower clients by educating them about their rights and available resources. Address barriers to care, such as transportation and financial constraints. Crisis Intervention and Safety Planning: Respond to clients in crisis, providing de-escalation and linkage to crisis services. Develop and implement safety plans in collaboration with clients and support networks. Monitor clients at risk and coordinate emergency interventions as necessary. Monitoring and Evaluation: Track and document client progress using standardized tools and software Evaluate the effectiveness of interventions and services, making data-driven recommendations. Maintain accurate and timely records in compliance with regulatory and organizational standards. Collaboration and Team Participation: · Participate in multidisciplinary team meetings, contributing insights and updates on client progress. • Collaborate with peer support specialists, therapists, and medical professionals to enhance client care., • Provide information to community partners on mental health and substance use issues and resources. Community Engagement and Outreach: Build relationships with community organizations and service providers. Conduct outreach to identify individuals in need of services. Represent the organization at community events and stakeholder meetings. Documentation and Reporting: Ensure all client interactions and progress are documented accurately according to East House standards and regulatory requirements. Provide regular updates and progress reports to supervisors and stakeholders regarding client status and goals. Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice. East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements: Requirements Minimum Education & Experience Minimum of High School Diploma or GED. Associate’s degree in Human Services, Social Work or other related degree preferred. Equivalent experience in lieu of education may be considered. Minimum of 1-3 years’ case management experience. Other Skills/Abilities Possess excellent verbal and written communication skills. Exceptional customer service skills with commitment to helping others. Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress. Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines. Capability to work cooperatively with culturally diverse clients, staff, and community service providers. Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word). Licenses/Certifications Narcan training preferred. NYS motor vehicle license, safe driving record and availability of personal vehicle for work. Competencies Alignment with East House Values: Integrity, Progressive, Humanistic, Collaborative, Optimistic. Commitment to Diversity, Equity, Inclusion & Belonging: Values and embraces the differences, backgrounds, experiences, and opinions of individuals and groups, and promotes an environment where everyone feels respected and included. Ensures Accountability: Holds self and others responsible and accountable to meet commitments. Working Conditions Traditional office environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility. Physical Demands The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.), and occasional stair-climbing

Job DescriptionDescription: Our Mission Our mission is to leverage the power of food to end hunger and build healthier communities. Our Vision We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink Way Act With Compassion Take Responsibility Be a Team Player Listen, Learn, Adapt Job Title: Food-Based Healthcare Accounts Coordinator Department: Community Health Programs Reports to: Director, Food-Based Healthcare Status: Full-Time, hourly, nonexempt Job Level: (4) Administrative and Program Support Roles Hours: 8:30 AM – 5:00 PM Monday - Friday Updated: March 2026 SUMMARY Foodlink is seeking a highly-motivated, detail-oriented, and organized individual to provide support surrounding all aspects of the NYS 1115 Medicaid Waiver billing structure. The Food-Based Healthcare Accounts Coordinator (FBHAC) is responsible for timely, accurate and detailed invoicing, accounts payable (AP) vouchering, interfacing with finance department to rectify monthly statements, interfacing with Medicaid IT platform to monitor/track/rectify payments, and to ensure overall flow of cash in and out of the Food-Based Healthcare (FBH) programs. This role ensures timely and accurate billing of all waiver programs, budgetary forecasting, and maintaining compliance with any funding specifications. This individual will have strong customer service and IT skills, as well as the ability to work with confidentiality, discretion, and attention to detail. KEY RESPONSIBILITIES 1115 Medicaid Waiver – 100% • Work in collaboration with the Director of Food-Based Healthcare and the Waiver team to invoice for services, ensuring billing accuracy. Upload invoices into the FindHelp portal in a timely manner., • Complete all AP vouchering to pay vendors for FBH services and serve as point-person for finance team/subcontractors for any inquiries surrounding these payments., • Ensure the privacy and security of sensitive personal health information at all times., • Collaborate with Finance and Food-Based Healthcare teams to ensure timely reimbursement for services by FLIPA by monitoring reimbursements on FindHelp platform. Work with FLIPA and/or finance team to rectify any discrepancies monthly/as needed., • Support in the analysis, development and implementation of new processes/tracking mechanisms to improve department efficiencies., • Detail-Oriented. Exercises extreme attention to detail. Take pride in being thorough, accurate, organized, and productive. Asks critical questions to ensure accuracy., • Agile. The ideal candidate will be able to adapt to evolving needs and priorities. Ability to juggle and prioritize the varying demands of this role, • Collaborative. Ability to work well with a variety of stakeholders including management, direct staff, peers, other internal departments, and external partners., • Solutions-oriented. Ability to contribute to problem solving and pivot between strategies and manage competing priorities., • Mission-driven. Reflects on the mission often, using it as the north star for decision making. Proactively seeks information as it pertains to hunger relief and/or how Foodlink operates., • Bachelor’s degree in accounting, finance, or related field preferred., • 2-5 years of relevant work experience, especially in a community-based or non-profit setting preferred., • Strong organizational and communication skills with an ability to manage multiple tasks simultaneously., • Knowledge of grant compliance and tracking preferred but not required., • Must have access to reliable transportation., • Proficiency in Microsoft Office, especially Microsoft Excel, required., • Ability to organize, manage, and prioritize multiple tasks, deadlines, requirements, and priorities to complete work in a timely manner and within established deadlines., • Friendly, customer-oriented personality and ability to communicate clearly and concisely orally and in writing., • Ability to operate electronics, a photocopier, or other standard office machines, perform routine alphanumeric filing tasks, and perform basic record keeping and tabulation tasks., • Fluency in English required. Knowledge of Spanish is helpful. We are actively seeing a diverse pool of candidates for this position and strongly encourage applications from candidates of color. SALARY AND BENEFITS This is a full-time position paid on an hourly basis, $22.28.00 to $24.75/hour (DOE). Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description At Uncommon Schools, Special Projects Coordinators (SPCs) execute key logistics and provide operational support that enable students and teachers alike to flourish. The SPC is the executor of various school systems including assessments, facilities, student food service, staff & student technology, and event planning. The SPC reports to the school’s Director of Operations (DOO). As the Special Projects Coordinator, you will own the execution of the following workstreams: • Family and student events, such as Report Card Conferences, • Internal quarterly assessments and state assessments, ensuring that all state testing compliance and state-specific regulations are followed, • Student food systems, coordinating the dispersal of all meals and partnership with food vendors, • Student and staff technology, • School visual décor and aesthetics, celebrating students and creating a welcoming environment, • Transportation systems, • Extra-curricular activities, enrichment programs, and field trips, • Ability to communicate effectively verbally and in writing while demonstrating strong interpersonal skills with teammates, teachers, students, parents, and additional stakeholders., • Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures., • Large project oversight from planning to execution, with direct accountability for results from multiple stakeholders (teachers, building partners, operations associates, etc.), • Strong digital literacy skills, including database management and Microsoft Office, Word, and Excel., • Prior project management and/or office-based customer service experience., • Strong time management skills; ability to manage multiple tasks simultaneously and meet tight deadlines., • 1 to 3 years of teaching or school administrative office experience, • Bachelor’s degree preferred Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $19.50 /hr to $27/hr. Most candidates who meet job description requirements will receive an offer of $19.50 /hr - $20.69/hr. Starting pay is determined using various factors including but not limited to relevant professional development, education certifications, and tenure with Uncommon Schools. • The range above represents our compensation scales for the 2026-2027 school year. If starting prior to June 30th, 2026, compensation will be based on a slightly lower range, reflective of current compensation scales. New hires who fall into this category will see an increase in their compensation starting on July 1st, 2026 for next school year which aligns to the scale above. Benefits • Generous paid time off inclusive of sick time, paid holidays, and 10 weeks of paid breaks (Spring, Winter, and Summer)., • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • 403(b) retirement savings program + employer match, • Paid leave of absence options (parental, medical, disability, etc.) At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Job DescriptionDescription: We are Hiring! Job Title: Fiscal Intermediary (FI) Compliance Coordinator Department: Intellectual and Developmental Disabilities Reports to: Director of Individualized Community Supports Employment Type: Full Time, 35 hours/week Schedule: Monday - Friday Daytime Pay Rate: $22.00 - $23.50 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: The Coordinator manages and reviews OPWDD and Medicaid-required documentation, ensures accurate uploads and labeling, assists with audits, collaborates with internal and external partners, supports staff training compliance, maintains tracking systems, assists families with compliance expectations, and helps manage Housing Subsidy documentation. Essential Duties and Responsibilities • Oversees systems developed to track receipt and distribution of various documents as required for OPWDD regulations and guidance., • Maintains accurate and up-to-date knowledge of OPWDD regulations and guidance that pertain to CCFCS FI services., • Uses third-party software programs and regularly trains on most up-to-date practices on software platform to maintain compliance., • Contacts outside providers, including but not limited to, Care Mangers and Brokers, to follow up on documentation requests., • Reviews documentation to meet Medicaid standards., • Ensures documentation is uploaded in applicable software and accurate labeling., • Develops audit processes to ensure documentation comply with regulatory and agency standards and provides continuous feedback/recommendations to team to ensure adherence., • Partners with the Quality Improvement team and Corporate Compliance Officer perform specialized audits as needed, and to identify trends and evaluate outcomes., • Prepares documentation upon request for external audits., • Assists FI Supervisory team with maintaining staff training compliance and following up with employees., • Creates and maintains database for staffing needs and families needing additional hours, • Assists FI Supervisors in obtaining missing staff documentation, • Works with families and Self-Direction participants to better understand their role in compliance as outlined in the Memorandum of Understanding., • Participates in groups that pertain to Compliance and SDS (DDAWNY/eVero) and share information with team., • Assists with annual housing recertifications under the NYS OPWDD Housing Subsidy Program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development, • Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact on our community! ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Education: Associates degree in related field. Experience: Minimum of two years of experience as OPWDD CCO Care Manager, Self-Hired Staff, Fiscal Intermediary or OPWDD compliance **Equivalent combination of education and experience will be considered. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines, follow protocols, • An ability to work under pressure,, • Ability to maintain highly organized environment, • Excellent verbal/written and customer service skills, • Ability to create tracking tools, templates and charts, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Job Description Title: Service Engineer Reports to: Service Expert Coordinator Location: DMG MORI TC Hours: Monday through Friday, 8:00am to 5:00pm Classification: Non Exempt Travel: 50% Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to: • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone., • Creating and updating documentation of technical information., • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service, • Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers., • Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines., • Establish and build exemplary communication and customer service relationships with customers., • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service., • Bachelors or Associates Degree in technical related field of study preferred., • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools., • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS., • Good verbal and written communication skills with exceptional customer service orientation., • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization., • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams., • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook., • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events., • Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers. Work Environment: Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office. Physical Demands: Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs. We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Job Description Licensed Social Worker -Tuckahoe CR (Located on Dewey Campus) Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: Licensed Social Worker- Tuckahoe CR (Campus on Dewey Avenue) POSITION GRADE: 81 27$-29$/hour (commensurate with experience) DEPARTMENT/PROGRAM: OMH Community Residence SUPERVISOR: Director of Behavioral Health Residential Programs JOB SUMMARY: Under the general direction of the Director of Behavioral Health Residential Programs, the Licensed Social Worker is responsible for providing systemic treatment and therapy for each youth in residence and for their families. The Licensed Social Worker coordinates interdisciplinary treatment and completes documentation of all activities in a manner and timeframe consistent with Agency and Corporate Compliance standards. The Licensed Social Worker carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Fundamental Guiding Principles, and Strategic Plan. ESSENTIAL FUNCTIONS: • Provides crisis prevention and intervention for youth and families., • Coordinates the completion of each youth’s Individualized Crisis Support Plan (ICSP) within 72 hours of admission and facilitates its review/revision by treatment team members at every treatment meeting and/or as needed, • Provides individual therapy at least weekly to youth in residence, • Provides family therapy at least monthly to youth in residence and their family members, • Develops written reports on treatment planning and progress for state and local agencies and/or criminal or family courts or makes plans for a designee to do so, • Demonstrates, promotes and practices cultural competency toward clients/staff through respect and understanding achieved through training and Agency cultural activities, • Completes initial and ongoing assessments of each youth and family’s strengths, needs, and progress utilizing information from the youth and family as well as interdisciplinary treatment team members, • Complete referrals for youth and/or families to receive specialized clinical treatment services (e.g., chemical dependency, sexual abuse) beyond the scope of practice of the therapist as needed and maintain collateral contact as appropriate, or makes plans for a designee to do so., • Completes progress/service delivery notes and all other required documentation in a manner and timeframe consistent with Agency and Corporate Compliance standards., • Complies with content and timeframe documentation requirements for external reporting specific to program licensing agency (OMH), • Collaborates and communicates with youth/families on an ongoing basis to maximize their leadership and involvement in the residential placement and all services therein, • Provides group therapy/treatment to youth in residence, • Arranges family time for youth and their families as part of the treatment process, obtains their feedback after every visit, and documents both or makes plans for a designee to do so, • Provides transportation or coordinates transportation for youth & families when needed, • Collaborates and coordinates case planning and progress internally through team meetings and individual contacts with other disciplines, • Collaborates, coordinates, and leads the interdisciplinary treatment team and its process, • Participates in residential clinical on-call system, • Generates youth calendars on Outlook software and adds Counseling appointments, • Represents the Agency in family and/or criminal court proceedings or makes plans for a designee to do so, • Develops and maintains contact with community agencies and resources including Department of Social Services Foster Care, financial maintenance, child protective, school counseling, mental health, housing and employment agencies, • Acts as advocate and liaison of client and family in securing other resources when appropriate. Coordinates internal and external communication of information regarding arrests of youth and/or other similar critical incidents when these occur, • Collaborates with the Transition Coordinator to ensure service provision, • Youth and family natural supports are included on the interdisciplinary treatment team, • Discharge planning assessments and documentation (e.g., rating scales, updated assessments, referral forms) are complete and submitted contemporaneously, • Exercises full compliance with the Agency’s Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations, • Exercises full compliance with program policies and procedures Education: Master's degree in human service required, Licensure required: LMSW, LMHC, LCAT, LMFT, LCSW. Experience: Experience working with youth and families in residential care and communities. Skills: Strong interpersonal skills with youth, families, staff, and stakeholders. Exemplary written and verbal communication skills. Exceptional organizational skills and ability to balance competing demands on time and resources. Ability to form, lead, and participate effectively on teams. Creative problem solving, commitment to quality improvement and ability to utilize Microsoft Outlook, Word, and Excel. Must possess valid NYS Driver’s License and ownership/use of an automobile. COMPETENCIES: Leading Self • Commitment to Diversity, Inclusion, Justice and Equity PHYSICAL REQUIREMENTS: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, and must be able to perform a variety of tasks, move throughout office buildings, work cooperatively in a team environment and quickly respond to emergencies. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: About Monroe Ambulance For over 50 years, Monroe Ambulance has served our community with Quality, Compassion, and Integrity—values that define not only how we care for our patients, but also how we care for our people. As a second-generation, family-led organization, we are deeply committed to being an employer of choice, fostering an environment where every employee feels known, valued, and supported to do their best work. The Opportunity We are seeking a full-time enthusiastic Certified Instructor Coordinator (CIC) to help deliver high-quality EMS education and support the development of future and current providers. If you are passionate about teaching, committed to student success, and eager to strengthen patient care through exceptional education, and make an impact in your community then this position is for you. Why Monroe • Comprehensive health, dental, and vision options (including 100% company-paid HDHP plan)., • 401(k) with company match. Company Purpose Monroe Ambulance’s purpose is to positively impact healthcare outcomes for our community through education and innovation by skilled and empowered employees. Position Overview This position requires a strong understanding of the subject matter and effective classroom management skills to promote a positive and productive learning environment. The CIC assists in the development and implementation of curriculum, supports instructional consistency, and contributes to the evaluation of student progress in accordance with established standards. Additionally, the CIC may provide instructional support and feedback to fellow instructors as requested. This role serves as a collaborative resource to help ensure the successful day-to-day delivery of educational programs and alignment with established academic objectives. Duties and Responsibilities Patient Care • Develop, implement, and deliver classroom lectures and hands-on skills training for EMT students, new hires, and current employees, ensuring compliance with NYS BEMS protocols and regional regulations, • Assist in developing and delivering AHA and NAEMT classes for both internal and external training as needed, • Assist in the development and presentation of external training courses that prioritize high quality patient care and teamwork ensuring adherence to NYS BEMS protocols and regional regulations, • Assist in developing and implementing comprehensive training programs that prioritize high-quality patient care based on recommendations of QA committee & Training and Education Committee, • Promote a culture of safety during lectures, educational content, and training scenarios, • Promote a culture of collaboration and teamwork through training initiatives, • Collaborate and share ideas to standardize course delivery and provide feedback to ensure consistent educational outcomes, • Collaborate with patient care and operations teams to provide training on new technologies, gear, and equipment, • Prepare lesson planning for didactic sessions in accordance with the DOH BEMS policies and the National Standards curriculum., • Instructors are responsible for teaching courses and may also develop new course materials, lesson plans, and assessments in adherence to NYS BEMS regulations, • Foster a positive, productive, and inclusive learning atmosphere in the classroom or lab, • Instructors must stay current with trends in education and instructional methods, ensuring that effective and relevant teaching strategies are used, • Ensure compliance with all company policies and procedures and state regulations, • Assist Deputy Chief of Training and Staff Development and Lead Instructor with administrative tasks, such as contributing to long-range planning, managing resources, and acting as a point of contact when Lead Instructor is unavailable, • Complete and submit all required documentation on a timely basis as specified by the agency and DOH BEMS as assigned by the course sponsorship administrator, • Keep accurate and efficient records of student grades, attendance, performance evaluations rubrics, • Conduct both formative and summative assessments—such as exams, projects, and direct observation—to measure the effectiveness of the learning objectives, • Monitor student performance and provide regular feedback to help them track their learning Requirements: Requirements • Strong interpersonal and communication skills., • Flexibility and a commitment to customer service and student success., • Ability to adapt curriculum to meet state regulatory requirements, local needs, and national best practices., • Knowledge of adult learning theory and effective instructional methodologies., • Demonstrated teaching and facilitation skills in classroom and practical settings., • Familiarity with competency-based education., • Ability to assess learner progress and provide clear, constructive feedback., • Ability to encourage critical thinking and problem-solving among students., • Strong organizational skills and attention to detail., • Ability to maintain accurate, complete educational records., • Current New York State Certification (EMT-B) (EMT-P) and current CPR Certification., • Minimum 5 years of field experience at the level of paramedic or EMT, • Minimum 2 years teaching experience at the level of lead instructor preferred, • NYS Certified Instructor Coordinator (CIC) and have been held for a minimum of two (2) years; required, • AHA Instructor, • NAEMT Instructor preferred, • NAEMSE Level 1 Course

Job DescriptionJob description: Highly organized Service Coordinator / Dispatcher with experience managing service workflows, coordinating field technicians, and serving as the primary point of contact between customers, office staff, and vendors. Proven ability to manage job queues, create and track work orders, and support profitable, on-time project completion in fast-paced service environments. Strong communicator with a customer-first mindset and a focus on efficiency, accountability, and process improvement. Summary of Duties * Service Dispatching & Job Coordination * Workflow & Job Queue Management * Customer & Technician Communication * Project & Installation Tracking * CRM / Customer Management Software * Microsoft Excel & Reporting * Scheduling & Resource Allocation * Cost Estimating Support * Vendor Coordination * Ability to multitask * Documentation & Scope Management * Completion Reporting Competencies: * Created and managed service and installation work orders, ensuring technicians received complete job prerequisites and scope details prior to dispatch * Coordinated daily workflow between customers, field technicians, sales staff, and vendors to ensure timely and profitable job completion * Monitored job queues and technician schedules, optimizing resource utilization across service and installation departments * Served as the primary point of contact for customer, technician, and vendor inquiries, resolving issues and escalating when necessary * Tracked project milestones and installation completion status, ensuring clear communication and accountability * Assisted with cost estimating, scheduling adjustments, and scope-of-work changes * Maintained accurate job documentation within company CRM / customer management software * Generated reports on sales, job completion, and operational performance for management review * Supported continuous improvement of service workflows and operational processes Requirements: * Service Dispatching & Job Coordination * Workflow & Job Queue Management * Customer & Technician Communication * Project & Installation Tracking * CRM / Customer Management Software * Microsoft Excel & Reporting * Scheduling & Resource Allocation * Cost Estimating Support * Vendor Coordination * Cross-Functional Collaboration * Documentation & Scope Management * Completion Reporting Monday - Friday 7:30am - 5:30pm 40

Job Description COMFORT WINDOWS & DOORS is seeking a Project Coordinator for our Rochester, NY office. Responsibilities include: • Print, assemble, and confirm accuracy of job paperwork for installation crews., • Confirm product and materials are in stock or promptly ordered., • Work with vendors and/or warehouse to check on receipt, or expected due date, of ordered product and materials., • Contact customers to schedule installations to their convenience., • Strategically schedule multiple installations to maximize efficient utilization of crews., • Interact with sales, service, production, and/or management to resolve any problems with products, scheduling, customers, etc., • Good computer skills are a necessity, especially with CRM products such as Salesforce., • Extensive telephone work with the ability to speak to customers in a courteous, patient, and informative manner., • See each project through from start to finish to assure timeliness and satisfaction for the customer. DON'T WAIT...APPLY NOW! At Comfort Windows & Doors we offer: • Full-time, year-round work, • Industry competitive pay rates based on experience, including 1.5x overtime pay, • Incentive and bonus opportunities, • Annual pay increases, • Health, dental, and vision coverage plans, • FREE $10,000 life insurance policy, • 401K plan with a dollar-for-dollar company match up to 4%, • Generous number of paid days off for holidays, vacation, and sick time, • Promotions from within for great career advancement Comfort Windows & Doors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionDescription: JOSEPH A. FLOREANOROCHESTER RIVERSIDE CONVENTION CENTERJOB DESCRIPTION Department: OperationsPosition: Guest Services (Control Office)General Description: The Guest Services personnel are responsible for the day to day operations of the control office. Emphasis on a variety of communication means to interface with staff and patrons. Monitoring of specific building automated systems and enforcement of specific building policies and procedures as directed by management. Position reports directly to the Event Coordinator. Typical Work Routine Includes but Not Limited To:1. Works as scheduled in proper uniform and nametag.2. Answers and directs a variety of incoming and internal phone calls according to established building salutation.3. Distribution and recording of all building portable radios, keys and first aid equipment.4. Responsible for daily opening and closing of facility, including all lighting, doors, skyway system, etc.5. Supervision and coordination of any part-time special event personnel or EMT personnel on duty.6. Monitors closed circuit television video recording systems; and logs/reports any inconsistencies with normal building routine.7. Working knowledge of Johnson Controls building automation systems (HVAC, fire and security). Ability to recognize disruptions in system and notify the appropriate personnel.8. Ability to follow established procedures with regards to emergency situation, i.e. fire, bomb threat, medical, etc.9. Keeps written daily logs and reports in the areas of Lost and Found, property damage, theft and incidents involving staff.10. Scheduling requires Guest Service personnel to be flexible in off-shift availability.11. Individual is responsible to work inside and outside the facility with exposure to inclement weather and in unpredictable crisis situations.12. Individual may be required to work off-site.13. Additional duties as designated by Management. Additional Responsibilities: 1. Guest Service personnel shall be knowledgeable in all administrative procedures established by The Center., 2. Thorough working knowledge of the Center’s Johnson Controls automated systems of HVAC, fire, security, CCTV, alarms, computer programs and EVAC., 3. The individual shall be prepared to interact with unit head personnel and shall be able to interface with security and safety programs with an attitude of responsibility toward the public image of the Center. Qualifications: · High School diploma or equivalent. · Excellent verbal and written communication skills. · Experience in dealing with the public under normal and abnormal conditions and in working under emergency conditions. · Two (2) years’ experience in customer service. · Ability to work independently.

Partner with Customer Service Center on resolving customer service concerns. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive. If you're ready to make a difference in our customers' lives and help them create the

Job Description Our Benefits: Employees are eligible to participate in the following benefits: -401k and generous company match -11 paid holidays per year -PTO -Weekly Pay -Health insurance including medical, dental and vision -Referral bonus Job Summary: This position involves managing clients, visitors, telephone messages and calls in a professional and efficient manner. The Corporate Office Coordinator performs various clerical duties which support the presentation and operation of our agency. The Corporate Office Coordinator is responsible for assisting clients in a smooth and efficient manner and adhering to all protocols in line with the agency’s mission, vision, and values. The Corporate Office Coordinator is fundamental to our agency presenting a positive first impression of our agency to clients and visitors. Responsibilities: * Answer central telephone system and direct calls accordingly. * Professionally greet individuals entering the building and direct them to the correct destination while following safety procedures. * Manage inquiries and/or requests from customers and the public about services that the agency provides. * Provide general clerical and administrative support to the agency as needed with the approval of their supervisor. * Receive, sort and forward incoming mail. * Ensure that common areas in the office premises are equipped with required office supplies as appropriate. * Manage shipping and receiving, including loading and unloading of packages, and prepare FedEx and UPS shipping labels and boxes. * Assist Recruitment by screening and educating applicants of qualifications for employment. * Manage the aide and client call-in lists. * Email schedules to clients and families. * Maintain and email the weekly backups to all appropriate parties. * Assist with ordering food and supplies for meetings and events. * Perform other duties as assigned. Responsible To: * Compliance Officer Position Requirements: * High school graduate; college degree preferred. * Must be bilingual in Spanish and English. * Front Desk/Reception experience preferred. * Strong customer service and organizational skills. * Strong working knowledge of Microsoft Office 2010 - including Outlook, Word, and Excel. * Excellent communication skills and professional personal presentation. * Ability to work with minimal supervision. * Appearance is professional and complies with CCOR’s dress code. * Pass a physical examination and immunization requirements after being offered employment, and complete a health assessment and PPD annually thereafter. * Ability to lift up to 25 pounds and to sit, stand, bend, stoop, kneel, pull, climb, reach, and perform repetitive movements of the upper extremities. * Completion of CCOR's orientation program.

Job DescriptionDescription: We are Hiring! Job Posting: CLIENT ACCESS & OFFICE COORDINATOR - BILINGUAL Location: Rochester, NY Department: Family Prosperities Employment Type: Full time Schedule: Monday thru Friday, 8:30am to 4:30pm Salary: $20 to $22/hr General Description Under the supervision of the Associate Director, the Client Access & Office Coordinator serves as a key member of the Property Department team and is responsible for overseeing front-office operations, reception services, and general office administration across assigned programs. This role ensures a welcoming, organized, trauma-informed, and client-centered environment for staff, clients, visitors, and community partners. The Client Access & Office Coordinator provides coordination for reception services, ensures consistent communication and follow-up processes, and supports seamless office operations that reflect the agency’s mission, values, and commitment to dignity, respect, and excellence. Essential Duties and Responsibilities Front Office & Coordination Operations • Oversees and provides high-quality client-facing front office operations, including greeting and directing clients, visitors, answering incoming calls live during business hours, and maintaining accurate call and inquiry logs within agency systems (e.g., IMPOWR)., • Ensures a consistently welcoming, respectful, and trauma-informed front-office experience for all clients, visitors, staff, and community partners., • Monitors and coordinates follow-up for general information voicemail, email inboxes, and after-hours messages to ensure timely, accurate responses and appropriate routing., • Acts as a central point of contact for Central Intake and Family Prosperity programs, including Project Anchor, CRS, SCN, and Food Pantry Services., • Demonstrates professionalism, empathy, and discretion when engaging with individuals who may be experiencing crisis, housing instability, or other urgent needs., • Uses de-escalation and supportive communication techniques to maintain a calm, client-centered environment., • Maintains working knowledge of agency programs and relevant community resources to appropriately triage inquiries and connect individuals to services., • Coordinates general office operations, including:, • Office supply management, • Distribution of informational and marketing materials, • Mail handling and courier coordination, • Submission and tracking of facilities or maintenance requests, • Ensures reception areas and shared office spaces remain organized, professional, and welcoming in coordination with facilities staff., • Completes and maintains accurate documentation related to client access & office coordination activity, client interactions, incident reporting, and administrative records as required., • Assists with collecting, organizing, and uploading documentation in coordination with program staff, ensuring accuracy and confidentiality., • Participates in relevant agency meetings, training, and initiatives., • Models behaviors aligned with the Agency’s Mission, Vision, Values, and Strategic Plan., • Actively engages in ongoing professional development related to trauma-informed care, administrative best practices, and customer service excellence. Qualifications Education: Associate’s degree in Business Administration, Office Administration, or a related field preferred Credentials: Must have a valid and clean NYS driver’s license with access to a reliable vehicle. Must have valid insurance, registration and insurance documents. Experience: Minimum of three years of experience in a client-facing reception, administrative coordination, or office operations role, preferably within a nonprofit, healthcare, or human services setting Fluency in both Spanish and English (verbal and written) required to effectively support clients, staff, and community partners across assigned sites. Demonstrated proficiency with office technology and administrative systems, including phone systems, email, electronic records, and client management databases. Must be highly organized, detail-oriented, calm under pressure, and collaborative, with strong administrative judgment and the ability to manage multiple priorities while maintaining professionalism and compassion. Equivalent combination of education and experience will be considered. Additional Requirements: • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and compassionately., • Exceptional organizational skills with a high level of attention to detail, accuracy, and follow-through., • Ability to prioritize tasks, manage competing demands, and work independently while maintaining accountability and responsiveness., • Demonstrated effectiveness in a fast-paced, client-facing environment requiring sound judgment, flexibility, and professionalism., • Commitment to trauma-informed, strengths-based, and culturally responsive practices when interacting with clients, staff, and community partners., • Ability to maintain confidentiality and adhere to all agency policies, procedures, and required training., • Collaborative team player who fosters respectful, solution-focused communication and supports a positive workplace culture., • Ability to remain calm, composed, and professional in high-stress or emotionally charged situations, utilizing de-escalation and self-regulation strategies as appropriate., • Commitment to ongoing self-awareness, professionalism, and healthy stress-management practices., • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques( trauma informed, conflict resolution and de-escalation) Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job Description Requirements & Qualifications: • 1 year minimum Client Services experience, • Takes pride in personal presentation and attention to detail, • Full-time availability preferred, • Part-time availability OK, • One weekend day and some evenings required, • Computer proficiency, • Well-developed verbal communication skills, • A positive, upbeat, and personable demeanor, • Strong organizational skills and ability to multi-task, • A passion for the Beauty Industry a plus, • Ensure clients receive the highest level of quality service in all points of contact: in the store, over the phone, and via electronic communication, • Greeting clients and checking them in for appointments, • Opening cash registers and preparing the salon for the day, • Scheduling appointments and parties, • Appointment Book Management, • Appointment Confirmations, • Taking payment for services & products Join the Shear Ego team and find a career filled with strong compensation, opportunity for advancement, and support for professional growth. With Shear Ego, you’ll be joining a tradition which has spanned nearly five decades in Greater Rochester! Company DescriptionShear Ego essentially created the beauty business in Greater Rochester and continues to lead it. Setting trends, crafting styles, and creating looks is the Shear Ego brand. We offer Salon, Spa, and Barber services to meet the diversified wants & needs of our wide range of clientele. Join the Shear Ego team and find a career filled with strong compensation, opportunity for advancement, and support for professional growth. With Shear Ego, you’ll be joining a tradition which has spanned nearly five decades in Greater Rochester!Shear Ego essentially created the beauty business in Greater Rochester and continues to lead it. Setting trends, crafting styles, and creating looks is the Shear Ego brand.\r\nWe offer Salon, Spa, and Barber services to meet the diversified wants & needs of our wide range of clientele.\r\n\r\nJoin the Shear Ego team and find a career filled with strong compensation, opportunity for advancement, and support for professional growth. With Shear Ego, you’ll be joining a tradition which has spanned nearly five decades in Greater Rochester!

Job DescriptionDescription: BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution. This is a hybrid position requiring two days per week in the Rochester office and occasional attendance at events. Duties + Responsibilities: • Assist our clients with all their legal ad placement needs including but not limited to deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices., • Organizes headshots and action photos for events. This is completed through downloading these photos from submission forms and accessing the backend of Word Press, will also reach out to clients if needed though email or phone if photos are missing or if photos are low resolution. To ultimately allow special pubs and VPC to use these materials for their duties of events., • Complete badges for events. This is completed through "stuffing" sponsor, honoree and individual badges for events. This can take anywhere from 2-4 hours depending on how many attendees., • Additional help is provided to lead up to the event with "stuffing" gift bags for honorees, creating cocktail signs for the event, as well as helping to load event materials into the vehicle., • Set-up help at events as well as during. This is completed through helping set up registration, center pieces and any other event set up needs leading up to the start of the event. At the event will help guest with finding badges, seats or any other event related questions. Will also lend a hand during the awards program with honorees. Most importantly plays a pivotal role in taking photos for social media as well creating those social posts and posting them to the different social platforms, • The work in this position can be tedious. You must have a sense of urgency, attention to detail with strong organizational and follow-up skills for completeness & correctness., • Proven track record of inbound and outbound customer centric support experience: 1–3 years general office/data entry, customer service, call center, or account management., • Strong relationship building skills, especially via remote channels., • Proficiency at proofreading through remarkable attention to detail ., • Able to manage multiple priorities within a fast-pace, deadline driven, multidiscipline, structured environment., • Articulate and professional in communication with external clients and internal departments., • Independent self-starter who can also be a team player., • Strong typing skills (80 WPM minimum), • Solid knowledge of MS Office and basic office equipment., • A competitive benefits package that includes health, vision, dental plus robust supplementary options., • Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages, • Health Savings Account with employer contribution, • 24-hour TeleMedicine and TeleCounseling Services, • Employee Assistance Program, • Paid Leave Program, • Unlimited PTO, • Sick Time, • Summer Weekend Jumpstart Hours**, • Over 10 holidays paid, • Tuition Assistance Program, • 401K with a company match, • Growth opportunities to build your career About BridgeTower Media BridgeTower Media is a leading business intelligence, marketing and event platform providing authoritative content and expert analysis through its 40+ B2B media and research brands. More than 4.4 million business decision-makers rely on BridgeTower Media for timely information and expert insights to grow their businesses. These deep and trusted first-party customer relationships power tailored insights for business executives and precision audience targeting for omnichannel marketing solutions. BridgeTower Media also celebrates professional and organizational success through 200+ events and its Best Companies Group. BridgeTower Media is a Transom Capital portfolio company. For more information, please visit . BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace. Requirements:

Proven track record of inbound and outbound customer centric support experience: 13 years general office/data entry, customer service, call center, or account management. BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. TeleMedicine and TeleCouns

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