Customer Rep - Call Center
hace 13 días
Port Saint Lucie
Job DescriptionOverview Company Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Job Description Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Must be able to attend in-person training in Jupiter, Florida for at least 45 days Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings. Intial Training will be in Jupiter, Florida Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT. RESPONSIBILITIES: • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution, • Tackle a variety of problems in technical systems with skill and accuracy, • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level, • Willingness and Ability to be cross trained in other areas of the department, • High school diploma or equivalent, • Minimum of two (2) years of work experience in a Technical Customer Service Call Center, • Stable work history must demonstrate each of the following:, • Strong understanding of customer service and customer relations, • Highly motivation and strong desire to learn, • Ability to exercise good judgment and decision-making, • Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems, • Effective written and oral communication skills, • Able to assess and evaluate situations effectively, • Skilled in identifying critical issues quickly and accurately, • Able to write informatively, clearly, and accurately, • Problem solving and analytical skills, • Experience in a technical support role, or other technical experience, • Associate's degree in information technology, Computer Science, or a related field, • Basic understanding of software/hardware troubleshooting, • Experience in Service Now and TalkDesk, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1514729