Commercial Coffee Brewing Systems Field Service Specialist
6 days ago
Evansville
Job Description Make Every Cup Possible Wake up, roll your toolkit to the truck, and start at 7:30 AM. As part of Farmer Brothers' Revive Service & Restoration team, youre the expert customers rely on to keep coffee and tea brewing systems humming across your territory. Your day blends hands-on problem solving, clear communication, and careful documentation:30 PM is your target wrap-up, with an on-call rotation that sometimes brings you out after hours and on weekends. What a Typical Day Looks Like • Head out within a ~100-mile radius to install, remove, repair, and fine-tune commercial coffee and beverage dispensing equipment. Regional trips may occasionally pop up., • Tackle a mix of scheduled preventive maintenance, new installations, site surveys, and urgent break-fix calls., • Close out each job thoroughly: document the work performed, capture accurate time and parts usage, finalize invoices, and obtain all required customer signatures., • Keep your vehicle stocked: manage spare parts and reorder within replenishment guidelines so you always have what you need., • Team up on installsrom planning and scheduling through on-site executionensuring every detail is squared away., • Communicate promptly and clearly with customers and internal teams, sharing feedback and requests to improve programs., • Honor customer SLAs and juggle priorities so urgent needs are met without losing sight of scheduled work. Schedule & Travel, • Core hours: MondayFriday, 7:30 AM:30 PM, • On-call rotation required, including weekends, • Primary travel within a 100-mile radius; regional travel may be required What You Bring, • High school diploma or equivalent, • 3+ years of mechanical/technical experience, • Preferred: background in foodservice; familiarity with electrical, plumbing, HVAC, or test meters, • Valid drivers license with a clean driving record and willingness to travel within a 100+ mile radius, • Diagnostic mindset with strong troubleshooting skills, • Able to lift up to 60 lbs frequently, • Comfort handling both planned work and unscheduled emergencies (PMs, surveys, installs, and urgent service) How You Work, • Clear written and verbal communicator with strong customer service instincts, • Aligned with business goals; proactive in spotting issues, opportunities, and improvements, • Applies new knowledge quickly; aware of how your approach impacts customers and teammates, • Active listener who feeds useful insights back to management and cross-functional partners, • Builds rapport easily; exercises sound business judgment and decisive thinking