Guest Service Representative
23 days ago
Westwego
Job DescriptionBenefits: • Competitive salary, • Employee discounts, • Opportunity for advancement, • Flexible Scheduling, • Career Advancement Opportunities The ideal candidate takes pride in the look and feel of the company and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the reserving a tour, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familar with computers, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment