Customer Experience Representative
hace 25 días
Rolla
Job Description About Heraeus Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries. About Engineered Tissue Solutions Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at . The following challenges await you: General and Administrative: • Serve as a first point of contact for customers and field reps via phone and email, • Follow standard operating procedures (SOPs) with professionalism and integrity, • Assist with preparing order status reports and tracking documentation, • Support coordination of internal and external visits or meetings as needed, • Set up and maintain customer records and data, including pricing, billing, and shipping preferences, • Process inbound customer orders in the ERP system accurately and on time, • Manage documentation related to pricing agreements, contracts, and IDNs/GPOs, • Coordinate returns, credits, and replacements with internal teams, • Provide responsive and courteous support to healthcare customers and sales representatives, • Coordinate demo/sample/evaluation product requests and ensure timely fulfillment, • Respond to questions about product availability, order status, and company processes, • Assist with the preparation of monthly service metrics and team reporting, • Adhere to all federal, state and local laws., • May perform other duties as assigned., • Use only approved corporate literature, scientific data and presentations when interacting with customers and potential customers., • Immediately forward customer feedback that may indicate a problem with any ETS product to Quality., • Perform activities according to applicable company QMS procedures Your Profile: • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred), • 5+ years in customer service, or 5+ years in an office administration, logistics or similar role with a customer facing aspect, • Experience in healthcare or a regulated industry a plus, • Equivalent combination of education and experience will be consideredCompany DescriptionAbout Heraeus Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries. About Engineered Tissue Solutions Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at Heraeus\r\n\r\nSolutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries.\r\n\r\n\r\n\r\nAbout Engineered Tissue Solutions\r\n\r\nEngineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at .