Legal Receptionist / Intake Specialist
1 year ago
Houston
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Health insurance, • Paid time off Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required. Responsibilities / Duties: • Meet, greet, and screen new potential clients over the phone or in person, • Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed., • Perform clerical duties such as filing, copying, faxing, emailing, etc., • Ensure neatness of lobby and conference room areas., • Monitor reception area so that non-employees are not permitted into the office without being identified., • Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients., • Onboard new clients by gathering, processing, and managing information through the firms system, • Enter and set up new client information into the firms database, • Make follow up calls to potential new clients and gather missing documents, • Regularly email management with new intakes for case assignment, • Assist in updating the firms spreadsheets as cases are signed up, • Draft and send out drop notices, letters of protection, and letters of representation, • Gather incident reports and police reports for case evaluation, • Perform other duties as assignedRequirements, • Fluent in Spanish and English, • Strong written, proofing, and verbal communication skills required, • Excellent customer service skills, • Compassionate and able to handle sensitive and confidential information, • Ability to prioritize tasks, manage time properly, and work independently, • High attention to detail and organizational skills, • Due to constant client contact, must be customer-service oriented and present a professional image, • Ability to thrive in a fast-paced, dynamic environment, • High school diploma or equivalent, Bachelors degree preferred, • Familiarity with Google Workspace tools such as Google Docs and Google Sheets, • Proficient in data entry