Customer success manager jobs in Jersey City, New Jersey - Page 13Crear alertas

Job DescriptionCompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. Responsibilities • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives., • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call., • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers., • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities, • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution., • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.Qualifications, • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required, • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required, • Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Provides impact with ideas for the larger organization and anticipates and responds to changes., • Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments., • Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies., • Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries)., • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials., • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have., • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan. Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders. This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers Manhattan N and the surrounding areas. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Job Description 3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day. We are offering a $3,000 sign-on bonus for new Design Consultants who are part of the Queens market. Terms are as follows: $1500 will be paid out after 30 days and an additional $1,500 will be paid after 60 days of service and good-standing and active employment with 3 Day Blinds. • ‎Inter/intra-department, Company transfers, and re-hires will not be considered new and therefore not eligible for any sign-on bonus. 3 Day Blinds reserves the right to alter or terminate this program at its sole discretion, with or without prior notice. Do you love design and the idea of being an entrepreneur within the resources of a global company? At 3 Day Blinds, you'll help clients transform their homes and workspaces with stylish, functional window treatments—while building a high-earning career. With qualified leads from our award-winning marketing team, you'll spend your time doing what you do best: creating beautiful designs and turning inspiration into results. You are also highly rewarded for building your own book of business by generating your own appointments. We'll set you up for success with expert training, fresh product lines, and hands-on support from leaders who want you to win. Every project is a chance to showcase your creativity, build relationships, and make a sale you can feel proud of. And with our generous compensation plan and robust benefits, your drive and talent are rewarded every step of the way. Design. Sell. Succeed—with 3 Day Blinds. What you'll do • Match clients with solutions that fit like a glove – showcase how our products and services bring their vision to life., • Close with confidence – win appointments by selling our unique value proposition, while building trust and long-term credibility., • Run a smooth sales process – execute proven systems that keep clients thrilled, orders accurate, and our reputation strong., • Measure and deliver with precision – record and configure specs quickly and flawlessly., • Deliver five-star service – follow up with clients and teammates in a professional, upbeat, and timely way that sets us apart., • Be a sales hunter – proactively generate new business through referrals, networking, and smart research to build your own winning pipeline alongside company leads., • Stay agile and ready to win – adapt to business needs with flexible scheduling, training, and team collaboration., • Bring our Core Values to life – Integrity, One Team, Excellence, Passion, and creating a Superior Client Experience that keeps customers coming back., • Designer's eye background or passion in design and décor is a big advantage., • Think on your feet – strong critical thinking and problem-solving skills that help you win the sale., • Be adaptable and unstoppable – quick learner, self-reliant, and resourceful while juggling multiple priorities., • Communicate with impact – understand instructions, ask smart questions, and keep the conversation positive and productive., • Thrive solo or as part of the team – independence and collaboration come naturally to you., • Be hungry for success – full-time availability, including one weekend day, to maximize opportunities., • Tech-savvy seller – confident with PCs, Windows programs, and eager to master new sales technology., • Go where the clients are – flexible with travel, from local canvassing to longer drives, always with reliable transportation, a valid license, and proof of insurance., • Ready to roll up your sleeves – able to lift and carry up to 20 pounds when needed., • Experience that aligns well with our role (including but not limited to):, • Any sales roles, especially in home improvement/décor, and anything field based or in-home, • Customer service focused backgrounds, • Hospitality – are you a reformed bartender or waiter/waitress?, • Teachers! Put your superpowers to good use, • We offer a generous uncapped compensation plan and bi-weekly draw while you ramp up your expertise., • You will be provided with quality company generated appointments and are greatly rewarded for self-generated appointments as part of our lucrative monthly bonus plan., • Design Consultants at 3 Day Blinds are earning a nationwide average of $80,000-90,000 annually in commission and bonus. The District Sales Manager can speak more directly to you about the territory's historical earning potential, but the biggest variable in the equation will be you., • You'll receive 4-weeks of paid, world class training and be provided with state-of-the-art tools, including a laptop, smartphone, product samples, and other resources necessary for your success. We also provide mileage reimbursement., • You'll receive a competitive benefits package including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching., • We provide short- and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well., • We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. #L1-CL1 #Li-hybrid By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. 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Job DescriptionSalary: $65000-$80000 Location Hybrid Local to NYC (ability to travel onsite to client locations as needed) Salary Range $65,000$80,000 Department Service Desk Reports To Service Desk Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for exceptional client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end. Were looking for a Senior IT Support Specialist who leads with customer service, thinks holistically about systems, and enjoys solving complex problems while building strong client relationships. The Role As a Senior IT Support Specialist, youll be a primary point of contact for clients, responsible for resolving advanced technical issues, driving long-term fixes, and improving how support is delivered. This is not a call-center or ticket-churn role. Youll work across multiple client environments, communicate directly with stakeholders, and take ownership from initial request through resolution and follow-up. Success in this role requires both strong technical capability and excellent customer-facing judgment. What Youll Do • Serve as a trusted, client-facing technical resource for escalated and complex support needs, • Diagnose and resolve issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments, • Own issues end-to-end including investigation, resolution, documentation, and client communication, • Support networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, • Partner with teammates in a non-tiered support structure that values collaboration and shared ownership, • Participate in client projects including migrations, deployments, security initiatives, and system upgrades, • Identify recurring issues and recommend automation, tooling improvements, or process changes, • Maintain clear, accurate documentation and contribute to internal knowledge resources Experience with all tools is not required. Exposure to several is strongly preferred. Cloud & Productivity • Microsoft 365, Azure AD, Intune, • Windows Server, Active Directory, Group Policy, • Meraki, Fortinet, SonicWall, • VLANs, VPNs, Wi-Fi administration, • RMM platforms such as NinjaOne or Datto RMM, • PSA tools including ConnectWise or Autotask, • 25+ years of experience in an MSP or fast-paced, multi-client IT support environment, • Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals, • Customer-first mindset with the ability to communicate clearly and calmly with non-technical users, • Comfort diagnosing unfamiliar technologies through logic, research, and experimentation, • High ownership mentality you dont pass problems along, you solve them, • Proactive approach to improving processes, documentation, and tooling, • Desire to keep learning and expanding technical depth, • Customer-focused support culture: Technical excellence paired with real client relationships, • Non-tiered team structure: Ownership, autonomy, and accountability without rigid escalation paths, • Variety and growth: Exposure to diverse environments that rapidly build skills, • Impact-driven work: Your ideas for efficiency, automation, and improvement are encouraged and implemented, • Supportive culture: Curious, collaborative teammates who value quality work and mutual respect

Job Description Murray's Sturgeon Shop: Gourmet Specialty Food Store Manager Murray's Sturgeon Shop, a renowned family-run specialty food store (NYT and Zagat reviewed, 4.7 on Google and Yelp) has been serving NYC and the nation with the highest quality smoked fish, caviar, and appetizing delights for 80 years. We are looking for an experienced, passionate, and entrepreneurial individual to step into the role of Gourmet Specialty Food Store Manager. Key Responsibilities · Operational Management: Oversee all daily store operations, including food preparation, product slicing, counter service, inventory, ordering, and scheduling. · Specialized Product Expertise: Deep knowledge and skill in handling, preparation, and presentation of Jewish appetizing foods (especially smoked and cured fish, sturgeon, whitefish, lox, herring, etc.) and general high-quality fish products. · Customer Experience: Uphold the reputation of our legacy shop by ensuring an exceptional, friendly, and knowledgeable customer experience. Develop and maintain strong relationships with our loyal clientele. · Team Leadership: Recruit, train, mentor, and manage a small, dedicated team, fostering a positive, family-like work environment. · Financial & Inventory Control: Manage budgets, control labor and food costs, minimize waste, and ensure accurate cash handling and reporting. · Compliance: Ensure the shop maintains the highest standards of food safety, sanitation, and compliance with all health regulations. · Growth & Strategy (Long-Term): Work closely with the current owners to identify opportunities for growth, streamline processes, and develop strategies for the future of the shop and continued success of Murray’s. Ideal Candidate Qualifications · Experience: A minimum of 2+ years of managerial experience in a high-volume, specialty deli, appetizing shop, restaurant, catering service, or similar fine food environment is required. · Specialization: Proven, hands-on experience and a genuine passion for specialty Jewish appetizing foods (deli/fish) are a plus but not required – a willingness to learn is also acceptable. · Leadership & Personality: A great, outgoing personality with strong interpersonal and communication skills. Must be a self-starter, highly reliable, and capable of leading by example in a fast-paced setting. · Entrepreneurial Drive: A strong interest in taking on a long-term managerial role. · Integrity: Must align with the values of a family-run business, demonstrating honesty, dedication, and respect. Company DescriptionFamily run businessFamily run business

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is hiring a Lead Network Deployment Technician to supervise field teams across multiple sites and markets. This role blends hands-on technical expertise with field leadership and logistics coordination. The Lead Technician will oversee senior and standard technicians, support market launch efforts, ensure deployment consistency, and own accountability for execution quality in the field. Responsibilities: • Supervise and coordinate teams of Deployment Technicians across concurrent projects, • Travel to new markets to lead deployment crews and establish local operational rhythm, • Act as escalation point for technical field challenges, resolving issues quickly and thoroughly, • Ensure all deployments meet ResiBridge standards for cable routing, labeling, equipment installation, and documentation, • Work closely with the Network Deployment Manager to align daily deployment activities with production goals, • Provide field-level feedback to improve tools, training, and process documentation, • Track progress on deployments, materials usage, and crew performance, escalating risks proactively, • Support and enforce safety practices and jobsite professionalism at all times Requirements: • 5+ years of network deployment experience, including 2+ years in a leadership or supervisory role, • Mastery of structured cabling, fiber optic installation/testing, and wireless equipment provisioning, • Experience leading remote deployments, managing travel crews, and launching new markets, • Strong organizational skills and ability to coordinate multiple field teams simultaneously, • Skilled in reading plans, marking up as-builts, and ensuring documentation is submitted accurately, • Excellent communicator—able to interface with field teams, office staff, vendors, and property management, • Willingness to travel (up to 40%), including overnight stays, to support deployments outside NYC Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: Salary Range$70,000—$85,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Job Description JOB TITLE: Customer Success Manager / Associate REPORTS TO: Associate Director, Customer Success DEPARTMENT: Customer Experience HOURS: 40 Hours FLSA STATUS: Exempt EFFECTIVE DATE: January 2026 POSITION SUMMARY: We are seeking a proactive and relationship-driven Customer Success Manager (CSM) with proven experience in the healthcare industry. This is a dual capacity role, driving engagement, satisfaction, product adoption and customer retention while supporting new customer acquisition efforts. The primary focus will be on enhancing engagement with community and health industry partners, both existing and prospective, across various initiatives and services. On site support extends to Customer, Community, City and State initiatives serving as a trusted advisor, deeply understanding the unique needs of healthcare organizations, research, and public health collaborations. The key priority is creating opportunities to generate revenue and deliver greater value through helping them align our solutions with their business goals. KEY RESPONSIBILITIES: QUALIFICATIONS:  Bachelor’s Degree in Healthcare Administration, Business or related field.  Minimum of four (4+) years experience in a customer success, account management, relationship management or business development role, preferably in a healthcare or health IT environment.  Experience supporting large health systems, payers or provider networks.  Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar year (customer visits meet criteria)  Ability to travel to local/nationwide conferences as required.  Excellent verbal and written communication skills to effectively convey information to customers.  Comfortable presenting to senior leadership, including C-suite executives.  Strong understanding of healthcare organizations, operations, terminology and technical concepts.  Skilled in managing multiple customer accounts and competing priorities in a dynamic environment.  Strong analytical and problem-solving abilities to address challenges and provide effective solutions.  Experience working with EHRs, clinical portals or health data systems.  Self-motivated with the ability to work independently in a hybrid work environment.  Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce. Company DescriptionHealthix is a non-profit organization that works to improve patient care and manage population health. We securely aggregate patient health data from hospitals, labs, ambulatory care facilities and more and we share it amongst providers to improve clinical outcomes and enhance value based care delivery.Healthix is a non-profit organization that works to improve patient care and manage population health. We securely aggregate patient health data from hospitals, labs, ambulatory care facilities and more and we share it amongst providers to improve clinical outcomes and enhance value based care delivery.

Job Description Location: US / Remote Team: Customer Success About Gelt Gelt is a tech-driven tax services company providing premium tax solutions for closely-held businesses, high-net-worth individuals, and investors. Our mission is to optimize our clients’ taxes and ensure compliance by utilizing our proprietary tax platform and team of expert in-house professionals. The Role As a Customer Success Manager at Gelt, you will take ownership of key parts of our clients’ experience. From activation through early adoption, you’ll ensure a seamless transition into our platform and services, and then monitor broader portfolio dynamics — identifying risk, operational gaps, and expansion opportunities. Your role bridges operations, client experience, and growth — you’ll ensure our clients start strong, our onboarding engine scales, and our client base is proactively managed for success. What You’ll Do • Lead end-to-end onboarding for new clients: manage timelines, collect information, coordinate across internal teams, and ensure readiness for service delivery., • Oversee key commercial workflows including billing updates, payment coordination, service renewals, and addressing related client questions., • Maintain portfolio-level visibility: monitor deadlines, deliverable status, usage patterns, and potential service gaps., • Surface risks and opportunities: identify clients with emerging needs (e.g., lifecycle milestones, new business activity) and collaborate with our tax team on upsell opportunities., • Support internal stakeholders: prepare data summaries, analyze trends and identify client portfolio insights., • Collaborate with Gelt’s tax operations team in implementing service workflows improving client experience, driving adoption and scaling our success engine. What We’re Looking For • 2+ years of experience in client-facing roles — ideal backgrounds include customer success, account management, operations or professional services in either financial services firms (preferably tax/accounting) or technology startups., • Exceptional organizational skills and comfort managing multiple projects and client portfolios., • Excellent communication skills (written and verbal)., • Comfortable working in a scaling, fast-paced environment where processes are constantly evolving., • Comfortable learning new tools and workflows., • Passionate about what they do, • Fast and creative thinkers and doers Please email your CV and a short cover letter indicating your passion for the position to Company DescriptionGelt is a tech-driven tax company providing premium tax solutions for closely-held businesses, HNWI, and investors. Our goal is to optimize our clients’ taxes and ensure their compliance by utilizing our proprietary technology platform and team of expert in-house tax professionals.Gelt is a tech-driven tax company providing premium tax solutions for closely-held businesses, HNWI, and investors. Our goal is to optimize our clients’ taxes and ensure their compliance by utilizing our proprietary technology platform and team of expert in-house tax professionals.

Job Description We are seeking a resident coordinator to join our team! Perform all resident facing duties. Generally be in charge of customer service and assist residents in navigating association requirements and offerings. Tasks will include but are not limited to the following responsibilities. Responsibilities: • Coordinate move in, move outs, amenity reservations, community events, • Handle general and monthly resident communication, • Address resident complaints, communicate and follow up on violations of rules and regulations, coordinate and oversee ADR meetings, • Manage access control, • Regularly audit parking and amenities registrations databases, • Maintain and update planner tasks, SOP's, and other documentation, • Ability to build rapport with customers, • Ability to prioritize and multitask, • Excellent written and verbal communication skillsCompany DescriptionWe are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.We are a growing company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Job Description WHO WE ARE: VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It's all we do, so we do it best! The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don't make sense. We crush old rules. We breathe new life into the veterinary profession. CULTURE AT VEG: At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to work today, but also a leader in how we think about elevating our employees to grow along with us. For our customers and their pets, we find a way to say, "Yes". We do the same for our employees. THE ROLE: This is not your average Nurse Leadership role! You will work closely with your hospital manager to ensure a one team experience for VEGgies, excellent medical/nursing care and a high level of customer service. Your success is measured by their success which is achieved through servant and inspirational leadership! THE RESPONSIBILITIES: Nursing Excellence! Nursing team workflow and collaboration • Manage Day-to-day operations of nursing team, • Supervise nurses, technicians and assistants, • Schedule nurse, technician and assistant shifts, • Manage nursing payroll budgets, • Maximize utilization of downtime, • Maintain VEG culture and values, • Interview and Onboard new hires (offboarding support as needed), • Work in conjunction with hospital leadership, • Participate in weekly leadership meetings, • Address patient care issues and interpersonal conflicts, • Implement VEG Nursing Guidelines/Policies/Projects, • Ensure team has supplies/tools needed to perform nursing care excellence Frontline Partnership • Bridge gaps and unify VEG team members, • Collaborate with Medical Director to establish expectations and maintain standards of nursing excellence, • Incorporate feedback from doctors in guiding the nursing team, • Collaborate with shift leads to identify areas for process improvement Nurse Education/Training • Foster a learning culture for: Credentialed Veterinary Technicians and Assistants, • Support growth of nursing team members, • Utilize in house trainers and other development tools, • Ensure credentialed veterinary technicians maintain licenses, • Participate in nursing team meetings and 1:1 check ins, • Drive development plans and performance improvements, • Organizes student internships and externships in coordination with Program Relations Manager, • Support training opportunities for New ER credentialed veterinary technician enrollees WHAT YOU NEED: • 5+ years experience in a clinical Nursing/Technician role, • 2+ years experience in a leadership role, • AS or BS in Veterinary Technology, • Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice, • Any Veterinary Technician Specialist is a plus, not required, • CVPM a plus, not required WHY YOU SHOULD CHOOSE US: Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌ ($80,000 - $105,000 annually + bonus potential), • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Referral rewards - tell your friends why they should come work for VEG too!, • Health‌, Vision, and Dental ‌Insurance‌ ‌ ‌, • 401K‌ ‌w/‌ ‌company‌ ‌match‌ ‌ ‌, • Paid‌ ‌parental‌ ‌leave‌ ‌-‌ ‌up to 10‌ ‌weeks‌ ‌of‌ ‌paid‌ ‌leave‌ ‌at‌ ‌100%‌ ‌of‌ ‌regular‌ ‌salary‌ ‌, • Unlimited‌ ‌Continuing Education opportunities - we want to help you grow in your career!, • Flexible‌ ‌work‌ ‌schedules‌ ‌for‌ ‌a‌ ‌true‌ ‌work-life‌ ‌balance‌ ‌ ‌, • Growth‌ ‌potential‌ ‌ ‌, • Groceries‌ ‌sent‌ ‌to the hospitals weekly for the staff to enjoy,‌ ‌monthly‌ ‌and‌ ‌quarterly‌ ‌contests,‌ ‌quarterly‌ ‌hospital‌ ‌outings,‌ company-wide retreats,‌ ‌etc!‌ ‌, • Lastly, because while our work is serious, we believe that it should also be fun! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Description About Anytime AI Anytime AI revolutionizes Plaintiff litigation with an All-in-One Legal AI Platform for Plaintiff Lawyers. It automates legal research, medical analysis, and document drafting, from intake to settlement, cutting up to 90% of manual work while ensuring speed, accuracy, and court-ready compliance. Built for strategy, advocacy, and exceptional outcomes. Position Overview The Customer Success/Account Manager will play a pivotal role in ensuring client satisfaction, fostering long-term relationships, and driving customer success. This role requires a proactive approach to client engagement, strong relationship-building skills, and the ability to identify and address client needs. The ideal candidate is a self-starter with a passion for customer success, a track record of growing client accounts, and a desire to thrive in a fast-paced environment. Responsibilities • Client Relationship Management, • Foster and maintain strong relationships with assigned clients, serving as their primary point of contact for all needs., • Conduct regular check-ins to monitor satisfaction, identify opportunities for improvement, and gather client feedback., • Client Onboarding & Training, • Oversee client onboarding and provide personalized training in collaboration with Account Executives., • Ensure seamless adoption of Anytime AI products through customized materials and interactive sessions., • Client Support & Issue Resolution, • Address client requests and issues promptly., • Join client calls as needed to provide immediate assistance and maintain satisfaction., • Resolve client issues by coordinating with cross-functional teams to ensure swift and effective resolution., • Client Escalation Management, • Track all escalated cases and client statuses in collaboration with Account Executives., • Client Renewal & Account Growth, • Monitor client usage and proactively address renewal opportunities., • Usage Analytics & Reporting, • Monitor product engagement metrics and generate actionable insights to drive adoption and ROI for clients., • Provide clients with regular reports on usage, performance, and ROI, highlighting areas of success and opportunities for growth., • Collaboration, • Work closely with sales, marketing, AEs, and customer support teams to align on business goals and ensure a unified client experience., • Share insights from client interactions to inform internal strategies and product improvements., • Event Participation, • Represent Anytime AI at trade shows, conferences, and industry events., • Engage with attendees to showcase the product, gather insights, and build client relationships. Requirements • Bachelor or higher degree in Business, Marketing, or a related field (or equivalent work experience)., • Experience, • 1-5 years in account management, customer success, or client relations., • Direct experience in legal tech or SaaS startup environments is strongly preferred., • Familiarity with legal workflows, especially in personal injury cases, or experience working with attorneys is highly desirable., • Skills:, • Proven track record of managing and growing client accounts., • Strong interpersonal and communication skills (written and verbal)., • Ability to understand client needs and offer tailored solutions., • Familiarity with AI-based technology solutions., • Tools: Proficiency with CRM tools (e.g., Zoho, HubSpot) and customer support software., • Results-driven: Demonstrated ability to deliver measurable results in customer acquisition, lead generation, and engagement., • Collaboration: Strong interpersonal skills with the ability to work cross-functionally with sales and product teams., • Adaptability: Thrives in a fast-paced startup environment and can pivot strategies when necessary., • Time Zone Flexibility: Comfortable working with clients and teams across different U.S. time zones, ensuring timely communication and responsiveness regardless of location. What We Offer • Competitive Salary and Benefits: Including founding member stock options., • Healthcare: Comprehensive medical, dental, and vision insurance plans for you and your family., • Flexible Work Environment: Remote or hybrid options are available., • Growth Opportunity: Be part of an innovative Legal AI startup experiencing rapid growth and shape the future of AI in the legal industry., • Professional Development: Work alongside a talented team and gain exposure to multiple domains including Marketing, Product Management, and AI technologies. Why Join Anytime AI? If you're passionate about business development in the AI and legal tech space and eager to make a significant impact in a high-growth startup, we want to hear from you! Join us in transforming the way lawyers work with AI-driven solutions. Anytime AI is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Job Description Manager / Senior Manager Client Services US – Full time Talented or aspiring salespeople who are persistent, eager to learn and have a solid background in Market research will thrive in this role. The Manager / Senior Manager of Client Service position is for someone who has a couple of years of experience in account management or client services or wants to move into that field and advance into next steps of their career. This client-centric sales position is focused on expanding and deepening client relationships, identifying new areas of delivery, and optimizing client satisfaction. If you long for a nimble and agile environment where you, as a Client Service Manager, can be mentored and supported within a well-developed team structure, contribute with new ideas, and see tangible results and impact, EyeSee is the right place for you. What do we do? EyeSee is one of the fastest-growing global behavioral insights companies based in New York, Ghent, Paris, London, Belgrade, Mexico City, and Singapore. By using an award-winning combination of remote methods such as eye-tracking, facial coding, virtual shopping, and survey, we measure and enhance the impact of shopper marketing, advertising, innovation, UX, and e-commerce. We leverage innovative technology to bring highly reliable behavioral research to global clients such as Mondelez, Google, Twitter, Microsoft, Colgate-Palmolive, and many others. Our ambitious growth opens exciting new possibilities across the globe – and deepening and expanding our client accounts in the US is one of our priorities. How do we work? The team at EyeSee is excited about innovation, problem-solving, and ensuring our clients receive the best value out of our reliable behavioral research. Our culture is one of experimentation, invention, personal growth, and courage in tackling business challenges, with a pinch of unique character. Our grit and resourcefulness helped us grow from a two-person Belgian startup into a recognized global player in the Insights industry - and we are enjoying the ride! We believe that personal fulfillment, sustainable company growth, and client success can, and should, reinforce each other. What is this role about? Our mission is to make behavioral insights the norm – Managers of Client Service at EyeSee will work with client-side stakeholders to help them exponentially improve the way they obtain insights about consumers or users. This role requires a deep understanding of client needs and our growing portfolio of solutions, coupled with adaptability to different industry verticals (CPG, Healthcare, Media, Tech, etc.). Through expanding and fortifying client relationships in the US market, you will support our Client Service Directors on their strategic global account management efforts while in parallel independently leading tactical client accounts and honing your Client service skills. • Grow existing client accounts and establish new buyers within them that would benefit from EyeSee’s scalable remote solutions, • Develop and sustain client relationships through meetings, presentations, networking, conferences, etc., • Drive an increase in sales to achieve our ambitious growth plans and increase account ARPA (average revenue per account), • Present EyeSee’s capabilities to Fortune 500 global companies, understanding their business outlook and demonstrating how EyeSee could partner them in the long-term, • Stay current with the competitors' strengths and weaknesses; effectively articulating EyeSee's unique competitive advantage in the market, • Extract the maximum value out of EyeSee’s CRM tools to foster client retention, • Collaborate with other teams (Brand and Communication, Pre-sales, Insights, Product, R&D) to push our growth forward. If you are all about fostering and growing client relationships, are a great communicator, eager to grow in a new position selling complex products, are flexible and ready to learn from a team of experienced business developers and account managers, this position might be the perfect next step in your journey. Please note that we are looking for the right profile and ambition fit - and less so for an exact number of years of experience. • 3+ years of experience working in market research or consumer behavior – strong research background and understanding, • 2+ years of sales experience in a market research environment, OR a strong desire to move into a commercial role within market research, • Native-level spoken and written English, • Excellent negotiation skills, • Record of success in sales if coming from a previous commercial role, • Proven Skillset in account management, customer communication, presenting & proposal-building if coming from a previous commercial role, • Strong team-playing and hands-on mentality, • Problem-solving thinking and decision-making abilities, • Interest in innovation, consumer insights, and marketing, • Work in a fast-growing, technology-driven research company, • Competitive base pay and uncapped/progressive commissions, • Education and development budgets, • 23 days of paid holiday leave (including company closing between Christmas and New Year), • Mobile phone subscription, • International and adventurous team building trips, • And many other personalized & fun benefits! We look forward to meeting you!

Job Description TELLERS / CUSTOMER SERVICE CAREERS Looking for a career close to home? Want to learn how to run a business? CFSC is one of the area’s largest financial service providers to the retail consumer financial industry and now has opportunities available in our New York and New Jersey locations. We are actively engaged in high-volume rapid retail growth to significantly increase our best-in-class customer service goals. We offer an innovative mix of financial products and services to help our customers get the cash they need, when they need it. We cash checks, pay bills and process money transfers for the best customers in the communities we serve. You will be part of an enthusiastic and motivated team of financial service professionals, working in a friendly environment with great opportunities and benefits where talented people can get ahead. We have a limited number of FULL TIME positions available. KEY RESPONSIBILITIES: • Provide superior customer service with new and future customers, • Process financial transactions, including cashing checks & issuing money orders, • Educate customers on all product offerings, • Open & close the store (along with our Security team), • Perform job according to our policies and procedures REQUIREMENTS: • Superior customer service skills, • Honesty, Enthusiasm, Accountability, Respect & Teamwork, • High School Diploma or GED, • Verifiable work history; two years cash handling experience in a retail or banking environment, • Able to commit to Full Time flexible hours, Monday – Friday with rotating weekends (Saturday & Sunday). Morning, afternoon and evening shifts will rotate each week, • Must pass Pre-Interview skills test, background check & fingerprinting PREFERRED QUALIFICATIONS: • Retail sales experience, • Banking experience, • Customer service experience, • Bilingual (English & Spanish, e.g.) COMPENSATION: • Highly competitive starting rate with three salary reviews in first 22 months, • Paid training from Day One, • Annual bonus eligibility BENEFITS: • Medical and Dental insurance, • Disability coverage, • Company-paid Life Insurance, AD&D, • Paid Time Off first year, • Bonus Eligibility, • COMPANY-MATCHED 401(K) PLAN, • Career opportunities (Store Manager, Regional Manager, Executive Staff) We are looking for talented people who are committed to their own success, and we only hire the best. If you want a career in the retail consumer finance industry with a successful company that offers highly competitive compensation, benefits and advancement opportunities we want to hear from you! Our people aren’t Average; They’re AWESOME! Your future is waiting! CFSC is an Equal Opportunity Employer

Job Description Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Job Summary The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base. Must be based in/near Long Island or Queens. Key Responsibilities • Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success., • Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends, • Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals., • Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue., • Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools., • New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue., • Bachelor's degree or equivalent experience, • 5+ years of sales experience preferred, • Experience with presentation tools, Salesforce, and Outreach, • Proven track record of sales success, • Experience in the automotive industry is required, • Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups, • Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach., • Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems., • Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes., • Client Service Excellence: Proven track record of delivering outstanding client service., • Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels., • Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency., • Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions., • Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment. Benefits: Medical, Dental, Vision, Matching 401k. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

Job Description About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp's clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: • Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients, • Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals, • Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships, • Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners, • Capture and promote business value created from DataCamp use, • Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap, • Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client, • 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus, • Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently, • Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts, • Bringing a "Teach to fish" not "give a fish" mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation, • Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise, • Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: • Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding., • Competitive compensation: We offer a competitive salary with attractive benefits., • Flexibility: Benefit from flexible working hours because the future is flexible!, • Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth., • Global retreats: Participate in international company retreats, fostering a global team spirit. Compensation At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The total range (base + OTE) for this role is $147,000; actual pay will be determined based on the individual's skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for: • Equity (i.e., stock options)., • Unlimited PTO, • 401K retirement plan + matching, • Insurance (medical, dental, vision, life)

Job Description WHO WE ARE: VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It's all we do, so we do it best! The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don't make sense. We crush old rules. We breathe new life into the veterinary profession. CULTURE AT VEG: At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to work today, but also a leader in how we think about elevating our employees to grow along with us. For our customers and their pets, we find a way to say, "Yes". We do the same for our employees. THE ROLE: This is not your average Nurse Leadership role! You will work closely with your hospital manager to ensure a one team experience for VEGgies, excellent medical/nursing care and a high level of customer service. Your success is measured by their success which is achieved through servant and inspirational leadership! THE RESPONSIBILITIES: Nursing Excellence! Nursing team workflow and collaboration • Manage Day-to-day operations of nursing team, • Supervise nurses, technicians and assistants, • Schedule nurse, technician and assistant shifts, • Manage nursing payroll budgets, • Maximize utilization of downtime, • Maintain VEG culture & values, • Interview & Onboard new hires (offboarding support as needed), • Work in conjunction with hospital leadership, • Participate in weekly leadership meetings, • Address patient care issues & interpersonal conflicts, • Implement VEG Nursing Guidelines/Policies/Projects, • Ensure team has supplies/tools needed to perform nursing care excellence Frontline Partnership • Bridge gaps and unify VEG team members, • Collaborate with Medical Director to establish expectations & maintain standards of nursing excellence, • Incorporate feedback from doctors in guiding the nursing team, • Collaborate with shift leads to identify areas for process improvement Nurse Education/Training • Foster a learning culture for: Nurses, Technicians and Assistants, • Support growth of nursing team members, • Utilize in house trainers and other development tools, • Ensure credentialed veterinary nurses maintain licenses, • Participate in nursing team meetings & 1:1 check ins, • Drive development plans and performance improvements, • Organizes student internships and externships in coordination with Program Relations Manager, • Support training opportunities for New ER Nurse enrollees WHAT YOU NEED: • 5+ years experience in a clinical Nursing/Technician role, • 2+ years experience in a leadership role, • AS or BS in Veterinary Technology, • Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice, • Any Veterinary Technician Specialist is a plus, not required, • CVPM a plus, not required WHY YOU SHOULD CHOOSE US: Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌ ($80,000 - $95,000 per year), • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Referral rewards - tell your friends why they should come work for VEG too!, • Health‌, Vision, and Dental ‌Insurance‌ ‌ ‌, • 401K‌ ‌w/‌ ‌company‌ ‌match‌ ‌ ‌, • Paid‌ ‌parental‌ ‌leave‌ ‌-‌ ‌up to 10‌ ‌weeks‌ ‌of‌ ‌paid‌ ‌leave‌ ‌at‌ ‌100%‌ ‌of‌ ‌regular‌ ‌salary‌ ‌, • Unlimited‌ ‌Continuing Education opportunities - we want to help you grow in your career!, • Flexible‌ ‌work‌ ‌schedules‌ ‌for‌ ‌a‌ ‌true‌ ‌work-life‌ ‌balance‌ ‌ ‌, • Growth‌ ‌potential‌ ‌ ‌, • Groceries‌ ‌sent‌ ‌to the hospitals weekly for the staff to enjoy,‌ ‌monthly‌ ‌and‌ ‌quarterly‌ ‌contests,‌ ‌quarterly‌ ‌hospital‌ ‌outings,‌ company-wide retreats,‌ ‌etc!‌ ‌, • Lastly, because while our work is serious, we believe that it should also be fun! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Description WHO WE ARE: VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It's all we do, so we do it best! The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don't make sense. We crush old rules. We breathe new life into the veterinary profession. CULTURE AT VEG: At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to work today, but also a leader in how we think about elevating our employees to grow along with us. For our customers and their pets, we find a way to say, "Yes". We do the same for our employees. THE ROLE: This is not your average Nurse Leadership role! You will work closely with your hospital manager to ensure a one team experience for VEGgies, excellent medical/nursing care and a high level of customer service. Your success is measured by their success which is achieved through servant and inspirational leadership! THE RESPONSIBILITIES: Nursing Excellence! Nursing team workflow and collaboration • Manage Day-to-day operations of nursing team, • Supervise nurses, technicians and assistants, • Schedule nurse, technician and assistant shifts, • Manage nursing payroll budgets, • Maximize utilization of downtime, • Maintain VEG culture and values, • Interview and Onboard new hires (offboarding support as needed), • Work in conjunction with hospital leadership, • Participate in weekly leadership meetings, • Address patient care issues and interpersonal conflicts, • Implement VEG Nursing Guidelines/Policies/Projects, • Ensure team has supplies/tools needed to perform nursing care excellence Frontline Partnership • Bridge gaps and unify VEG team members, • Collaborate with Medical Director to establish expectations and maintain standards of nursing excellence, • Incorporate feedback from doctors in guiding the nursing team, • Collaborate with shift leads to identify areas for process improvement Nurse Education/Training • Foster a learning culture for: Credentialed Veterinary Technicians and Assistants, • Support growth of nursing team members, • Utilize in house trainers and other development tools, • Ensure credentialed veterinary technicians maintain licenses, • Participate in nursing team meetings and 1:1 check ins, • Drive development plans and performance improvements, • Organizes student internships and externships in coordination with Program Relations Manager, • Support training opportunities for New ER credentialed veterinary technician enrollees WHAT YOU NEED: • 5+ years experience in a clinical Nursing/Technician role, • 2+ years experience in a leadership role, • AS or BS in Veterinary Technology, • Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice, • Any Veterinary Technician Specialist is a plus, not required, • CVPM a plus, not required WHY YOU SHOULD CHOOSE US: Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌ ($80,000 - $95,000 per year), • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Referral rewards - tell your friends why they should come work for VEG too!, • Health‌, Vision, and Dental ‌Insurance‌ ‌ ‌, • 401K‌ ‌w/‌ ‌company‌ ‌match‌ ‌ ‌, • Paid‌ ‌parental‌ ‌leave‌ ‌-‌ ‌up to 10‌ ‌weeks‌ ‌of‌ ‌paid‌ ‌leave‌ ‌at‌ ‌100%‌ ‌of‌ ‌regular‌ ‌salary‌ ‌, • Unlimited‌ ‌Continuing Education opportunities - we want to help you grow in your career!, • Flexible‌ ‌work‌ ‌schedules‌ ‌for‌ ‌a‌ ‌true‌ ‌work-life‌ ‌balance‌ ‌ ‌, • Growth‌ ‌potential‌ ‌ ‌, • Groceries‌ ‌sent‌ ‌to the hospitals weekly for the staff to enjoy,‌ ‌monthly‌ ‌and‌ ‌quarterly‌ ‌contests,‌ ‌quarterly‌ ‌hospital‌ ‌outings,‌ company-wide retreats,‌ ‌etc!‌ ‌, • Lastly, because while our work is serious, we believe that it should also be fun! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job DescriptionAbout TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: We’re looking for a thoughtful, empathetic, and solutions-driven Customer Experience (CX) Support Specialist to join our CX team and help shape the way we support our customers—and our bot. You'll be on the front lines of support, delivering timely, human, and brand-aligned assistance across chat, phone, and email, while playing a vital role in improving our tools and customer journey. In this role, you'll be more than a support agent—you’ll be a critical feedback loop for both our chatbot and product teams. Whether you’re identifying unclear bot responses, surfacing customer pain points, or proposing a more human way to communicate a policy, your insight will help us continuously improve.If you’re the kind of person who gets satisfaction from solving problems creatively, writing empathetic and articulate responses, and thinking like a customer advocate, we’d love to hear from you. You should also be excited about AI and its everyday applications, and eager to explore how it can enhance customer support and team workflows—not replace the human touch. Please note: This is a full-time position and qualified candidates must be based in the greater NYC area. We encourage collaboration by working a minimum of 1–2 days per week in the office (Monday–Friday), while also offering flexibility for employees to choose where they work for the rest of the week. This role follows a shift-based schedule, with coverage needed 7 days per week until 8pm. Team members work 5 days per week, including a mix of weekdays, weekends, and some major holidays. Schedules are provided in advance, and team members are expected to work 1–2 full weekends each month.What Success Looks Like: • \uD83D\uDCAC Exceptional Communication → Write and speak with clarity, warmth, and adaptability across brands and situations, maintaining a consistent CSAT score of 90%+., • \uD83D\uDD01 Bot & Product Feedback → Proactively flag unclear or ineffective chatbot responses, surface recurring product friction, and provide actionable insights to help teams improve the customer experience., • \uD83E\uDDE0 Creative Problem Solving → Approach each inquiry with curiosity and empathy—tailoring responses, offering thoughtful solutions, and balancing policy with flexibility., • \uD83C\uDFAF Operational Excellence → Manage tickets, escalations, and admin tasks accurately and efficiently.What You'll Do:, • Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands., • Investigate and resolve L1 escalations with critical thinking and creativity, ensuring empathy and clarity in every interaction while adhering to policy., • Offer constructive, detailed feedback to improve chatbot responses, automations, and product experience—flagging what doesn’t work and suggesting how it could., • Collaborate with your team and CX Support Manager to identify trends, pain points, and opportunities for improvement., • Execute key operational tasks at short notice with strict deadlines., • Contribute to documentation by refining macros, internal resources, and knowledge base content to improve future interactions—for both humans and bots.We’re Looking for Someone With:, • 1–2 years of experience in a customer-facing role, preferably in support, hospitality, or tech., • Exceptional written and verbal communication skills—you know how to explain things clearly, humanely, and with the right tone., • A passion for helping people and a curious, creative approach to problem solving., • The ability to analyze technology and product behavior, and communicate feedback constructively and concisely., • Enthusiasm about AI and automation as tools to support great customer experiences—not as a replacement for the human touch., • Comfort working in support systems and juggling multiple tasks and brands at once without sacrificing quality.

Job Description Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements. We're looking for Customer Success Managers (CSMs) who thrive in a high-impact, customer-facing role, enjoy building relationships, and are motivated by helping clients achieve their goals. You'll manage a pooled portfolio of accounts, focusing exclusively on retention, product adoption, and engagement of our SaaS healthcare compliance platform, while collaborating closely with Sales, Finance, Support, and Product teams. This role revolves primarily around driving high retention with customers rather than growth, and a high-performer in this role is able to make sense of the complex, driving a scaled customer experience with their base in the name of guiding as many as possible to a positive renewal decision. This is a remote role with opportunities to connect virtually or in-person for collaboration, process improvement, and team alignment. Why You'll Love This Role: • You'll directly impact customer satisfaction, retention, and long-term engagement., • Your work will ensure customers stay active, happy, and supported, providing measurable value to the business., • You'll develop and execute proactive, repeatable strategies to drive awareness, adoption, and engagement across a pooled account portfolio., • You'll collaborate with Finance to resolve payment disputes, escalations, and other account issues., • You'll work alongside a supportive team across Customer Success, Product, and Support to advocate for customers and improve processes., • You'll have the autonomy to influence customer outcomes while working in a collaborative, high-impact environment.Qualifications:, • 2+ years of experience in Customer Success, Account Management, Client Services, or a related role., • Strong organizational skills to manage a high volume of accounts with consistent, repeatable outreach., • Excellent communication, problem-solving, and relationship-building skills, with a customer-first mindset., • Goal-oriented, especially when it comes to achieving retention and satisfaction targets, • Comfortable collaborating across teams, including Finance, Product, and Support., • Experience in SaaS or subscription-based business models preferred., • Bachelor's degree or equivalent professional experience is a plus.Responsibilities:, • Serve as the primary point of contact for a pooled portfolio of core (mid-sized spend; non-strategic) accounts, focusing exclusively on retention, adoption, and satisfaction., • Drive customer engagement through proactive, repeatable touchpoints that maximize platform usage and value realization., • Partner with sales to drive account expansion; while the CSM is not responsible for growth, there are financial incentives in place to identify potential growth opportunities, • Implement structured processes to maintain consistent communication and engagement across the pooled account portfolio., • Partner closely with Finance to resolve payment disputes, escalations, and account issues., • Monitor account health and identify opportunities to improve customer engagement and retention., • Direct customers to the platform for commercial transactions or negotiations, without involvement in sales activities., • Collaborate with Support and Product teams to advocate for customer needs and improve processes., • Act as a true customer champion - focused entirely on helping customers succeed. What CG Can Offer You:, • The opportunity to make a direct, measurable impact on customer retention and satisfaction., • Competitive base salary plus performance-based bonus tied to gross retention rate (GRR). Financial incentives to drive expansion opportunities to the sales team and drive our wallet retention rates higher., • Extensive training and professional development to help you grow your career., • Comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!). Location: Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels. Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full-time, Remote

Job Description Title: Senior Account Manager, Customer Success & Growth Reports To: General Manager Location: NYC, Kansas City area or US Remote Opportunity Overview: Our client is filling a Senior Account Manager role that combines the responsibilities of Customer Success into one strategic position. This role is a key driver to their growth, as Senior Account Managers shape client experience and company reputation, and are trusted to think long-term, act decisively, and lead with empathy. This role owns retention, renewal, and expansion across a portfolio of high-value, strategic accounts. To excel requires strong executive presence, consultative leadership, and a long-term mindset focused on client outcomes and trust, not transactional selling. Success will be measured by a combination of customer retention, net revenue retention and expansion, new ARR added, client satisfaction and advocacy, and strength and stability of long-term client relationships. The ideal candidate is customer-centric by nature, skilled at solving complex regulatory and operational challenges through technology, and adept at building strong customer relationships that consistently demonstrate the value of partnering with our client's business. TalentScale Partners is a boutique executive search and recruiting firm working with a fast-growing SaaS client in the Insurtech space. Since 2006 our client has been delivering cloud-based software solutions that simplify the complexities of regulatory compliance for agencies, carriers, and other insurance organizations. Their platform is a critical component of the producer licensing lifecycle streamlining operations, centralizing data, and ensuring real-time compliance. With over 600 customers, including 3 of the top 5 U.S. P&C agencies, the business is growing rapidly and building a team passionate about solving compliance challenges in the insurance industry. Key Responsibilities Customer Success - As the primary strategic point of contact for a portfolio of high-value accounts, own customer retention, including: • Managing renewals through proactive engagement, clear outcomes, and strong relationships., • Anticipating and mitigating churn risk by ensuring alignment to client expectations., • Leading executive-level conversations, QBRs, and renewal discussions., • Contributing insights to improve retention strategy and advocating relentlessly for client success internally., • Maintaining accurate account plans, health indicators, and forecasts while tracking performance, engagement, and satisfaction signals. Customer Growth - Identify expansion opportunities rooted in client business outcomes and performance objectives. Typically 10–20% YoY growth within strategic accounts through expanded product and services utilization. • Translate business objectives into clear, measurable marketing strategies, ensure alignment between client expectations and delivery., • Partner with internal teams to scope and position additional services., • Present recommendations to clients as a natural, strategic extension of existing solutions. We’re not looking for sales pitches., • Ultimately, grow account revenue while protecting long-term client trust. Qualifications & Experience • 5-10 years of Enterprise SaaS Account Management, Customer Success and/or Client Services experience managing Tier 1 & 2 customers, • Proven track record of owning successful customers retention, renewal and revenue expansion within long-term (2+ years) client relationships., • Strong experience consultatively managing senior and executive-level stakeholders for a value-based SaaS product and services organization., • Prior experience with insurance agencies, carriers, MGAs, or within Insurtech, coupled with an understanding of regulatory and compliance processes is highly preferred, • Bachelor’s degree, • Expected travel up to 10% Professional Attributes • Highly organized, self-motivated, and results-driven, • Ability to lead without authority and influence cross-functional teams, • Natural collaborator who thrives in a team-oriented, fast-paced environment, • Passionate about technology and solving real-world business problems What the Employer Offers • Competitive compensation with uncapped commissions for adding new business, • Bonus for achieving customer retention/expansion goals, • Health, dental, vision, and 401(k) plans, • Opportunity to grow with a company that’s scaling fast in a growing market, • Collaborative, mission-driven team focused on innovation and customer success TalentScale Partners is a boutique executive search and recruiting firm purpose-built for high-growth organizations, venture-backed startups, and PE portfolio companies. We focus on partnering with our clients to attract, select and hire top-tier leaders and high-impact team members through executive & retained search, project-based recruiting, embedded RPO & contract recruiting, and fractional TA leaders and professionals. Learn more at our website and follow us on LinkedIn.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer’s goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer’s needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do • Responsible for base revenue retention on existing GBG solutions within customer portfolio, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs), • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed, • Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues, • Operate cross-functionally with a wide range of internal teams to address customer needs and issues Skills we are looking for Experience: • Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement., • Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs)., • Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: • Strong passion for delivering best-in-class customer experience., • Ability to translate data into compelling success stories and actionable insights., • Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment., • Proactive mindset for identifying solutions and managing execution to completion., • Interest in product capabilities and applying them to solve customer challenges., • Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges., • Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: • Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: • Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionCompany Description For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description The IDBAccess Customer Service Specialist is tasked with assisting clients during the onboarding process, providing technical and training support for treasury services, and offering online banking support. • Takes charge of client onboarding for Treasury Solutions and Banking products, collaborating with Treasury Management Sales and internal business markets. This involves pre-filling paperwork, scheduling and conducting client training, ensuring post-setup follow-up for satisfactory client experience., • Establishes robust partnerships and open communication with the business, operations, IT, and client service teams to effectively manage client onboarding, technical support, service/product upgrades, and hand-offs., • Engages with internal business units to ensure timely delivery of necessary documentation for a smooth service launch., • Collaborates and liaises with vendors as it relates to client onboarding, trouble shooting, application performance and business needs., • Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements., • Cultivates strong relationships with new customers to ensure successful new account setup, service launches and key influencer for continued client retention., • Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.), • Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues., • Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help build high-touch brand., • Self-Starter that consistently approach their tasks with integrity, accountability, consider client and bank reputational risk, follow compliance guidelines and company policies with a high level of care., • Team player that participates in internal activities, training, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc.Qualifications, • 3+ years of relevant experience in the treasury products and financial industry with strong client service orientation., • Knowledge of regulatory requirements related to financial transactions is highly desirable., • Passion for providing white glove customer service. Excellent customer service and communication skills., • Strong attention to detail, accuracy, and ability to recognize potential fraud or suspicious activity., • Ability to work effectively in a fast-paced environment while maintaining compliance with all applicable banking laws and regulations., • Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious., • Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution., • Associate Degree/Bachelor Degree or transferrable experience for position., • Excellent interpersonal and communications skills both written and oral., • Proven ability to effectively multi-task and assist clients/internal partners through various methods of communication. (e.g. online application, phone, chat, in-person, email etc.), • Strong technical skills including MS Office: Excel, Word and PowerPoint, • Prior experience with Salesforce and Core Banking systems is beneficial but not required. Other CRM experience is a plus. Additional Information Compensation: The expected annual salary for this position is between $72,000 - $81,500 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. Due to COVID-19, we are now operating on a hybrid schedule. We value the safety of our employees because we’re all in this together. NO AGENCIES PLEASE. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Qualifications • 1-2+ years experience in product management and/or data analytics role, • Experience with customer support, technical customer support, or solution engineering desired, • Experience in building and/or supporting customer retention, churn, and upsells, • Ability to work with key champions, build relationships and uncover potential areas of expansion, • Self-learner and self-starter, able to become a product expert and customer advocate, • Strong organizational skills and detail-oriented skills needed, • Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders), • Demonstrated ability to communicate both technical and business concepts, • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases, • Proven track record of managing successful cross-functional programs that drive customer success, • Ability to work cross-departmentally with internal teams such as sales, product, and support, • Technology industry experience preferred, • Love for start-ups is a must!Responsibilities, • Customer Success Managers own the relationship, adoption and success for a book of customers, from onboarding through to renewal, • Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI, • You’ll help define strategy to deliver maximum value through the LogRocket platform and partnership, • You’ll be responsible for successfully onboarding new customers focused on their time to value for their priorities, projects and use cases, • The CSM is responsible for being multi-threaded across teams and executives, executed through regular emails, informal weekly calls, monthly health-checks, QBRs & Executive Business Reviews, • The CSM proactively monitors and takes action to ensure broad team feature usage, positive health scores, and demonstrated value, to achieve high retention rates, and strong customer revenue growth, • CSMs keep account plans to white-space and uncover upsell opportunities in their accounts. For assigned customers, CSM also collaborate with LogRocket Account Managers to extend the use of LogRocket to new teams and applications to increase ARR., • CSMs are the bridge and liaison between customer, product and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately, • You’ll be responsible for proactively managing retention and upsell pipeline and forecasts to exceed quarterly goals, keeping internal CRM platforms up to dateBenefits & Perks, • Extensive health, dental, vision benefits, 401k and commuter benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities (from boat rides to paintball, we’ll try anything!), • Flexible working hours and location, • Monthly employee gifts

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world’s most sought-after restaurants and uncovering hidden gastronomic gems. You’ll work closely with our global network of hospitality partners to deliver exceptional dining experiences—from Michelin-starred establishments to exclusive chef’s tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: -Delivering outstanding customer service and personalized recommendations. -Staying ahead of dining trends, seasonal menus, and industry developments. -Collaborating with internal teams and preferred suppliers to meet departmental goals. -Maintaining a sharp eye on competitor offerings and exclusive member privileges. -Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: • Manage reservation requests for domestic and international restaurants, • Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service., • Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent)., • Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses., • Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members., • Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support., • Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations., • Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle., • Maintain expert-level understanding of Ten’s U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences., • Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry., • Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten’s profile and industry relationships, showcasing your dedication to the world of dining., • Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency., • Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. Requirements • Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape—especially NYC’s top-tier venues (e.g., Carbone, Tatiana, The Polo Bar)., • Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners., • Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction., • Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations., • Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management., • Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms)., • Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager., • Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs., • Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage. Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY or San Francisco, CA, • Hybrid Work Schedule – 2-3 days/weekResponsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $38.70/hr. (W2/Non-Exempt)Req# 16064

Job DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services., • Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive..., • Group Life Insurance Benefits, • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my agencyRequirements, • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Ability to work in a team environment, • Ability to effectively relate to a customer, • Bilingual - Spanish required This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionEnterprise Customer Success ManagerFull-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team. Position Overview As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles. Key Responsibilities • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges., • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities., • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns., • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform., • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community., • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives., • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk., • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap., • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation., • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.Qualifications, • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus, • 5+ years of experience in customer success, account management, or consulting roles

Job Description Office Manager Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians. Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us! Our Office Manager will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team! At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach! What we offer: • Competitive salary, • Amazing 401k, • Your birthday is a paid day off!, • Paid wellness days, • Holiday and vacation pay, • Paid training, • Profit-sharing program, • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls., • Relay accurate information to technicians, ensuring proficient, quality customer experiences., • Manage the whereabouts and needs of every technician in the field., • Record the results of each service call and create report summaries for senior management., • Be professional and establish customer rapport, encouraging repeat business., • Respond to customer requests, resolving issues, and promoting the brand., • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders., • Develop a proven track record in customer service., • IT competent; good typist and proficient with phone systems., • Highly organized with exceptional follow-through abilities., • Strong verbal and written communications., • Ability to build trust, diffuse conflict and hold others accountable., • Personality that blends well with a fast-paced, goal-driven environment. Powered by JazzHR yZRpamLyOU

Job Description About Nayya Founded in 2019, Nayya is on a mission to connect people's most important information, so they can thrive in their health and wealth. Powered by AI and advanced analytics, Nayya's platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions—meeting people's real world needs. As a trusted platform and partner to leading employers, benefits solutions, and HR tech providers, Nayya unlocks long-term value through helping employees live more resilient lives. Backed by strategic investors like ICONIQ, Felicis Ventures, SemperVirens, Workday Ventures, MetLife Nextgen Ventures, and ADP Ventures, Nayya is ushering in the future of health and wealth for all. The Role We are looking for a self-motivated and data savvy customer advocate with a natural ability to build relationships with our rapidly growing customer base. You'll be one of the early team members within this function, so you'll help us define customer success at Nayya. In doing so, we will look to you to build the playbook that will help us generate long term value for our carrier, broker, HR tech, and employer customer groups in the months and years to come. Our ideal candidate is a curious, results-oriented collaborator who is comfortable liaising between our customers and internal teams to influence our product roadmap, provide customer feedback, and uncover innovative ways to generate customer value. Responsibilities: • Strengthen our customer relationships by delivering amazing support; you'll be the face and voice of Nayya with your customers, • Be an analytical and adaptable partner with a focus on customers' objectives and opportunities, • Engage with data to understand customer engagement, identify product enhancements, and promote user adoption, • Track customers' value, retention, customer satisfaction and ultimately the expansion of Nayya's footprint, • Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams, • Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers, • Prepare and present Quarterly Business Reviews Qualifications:, • 5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment, • A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships, • Entrepreneurial approach, comfort with ambiguity, • A socially-oriented advocate who is passionate about building relationships and managing stakeholders, • Unafraid of going deep into the data to understand customer engagement and adoption, • Passionate about creating technology experiences that empower users, • An empowered ownership mindset, • Strong project management and organizations skills, PMP experience is a plus #LI-JD1 #LI-HYBRID #BI-Hybrid Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Job DescriptionLoop AI is seeking a highly motivated Customer Success Enablement Manager to help build the foundation of our Customer Success organization. This person will be crucial in ensuring our CS team operates with clarity, consistency, and excellence by building enablement resources, training programs, and execution rigor that allow the team to scale and deliver exceptional customer outcomes. You’ll help build the enablement foundation for Customer Success at Loop. Reporting to the Director of Customer Success, you will be part of building Loop AI’s foundational CS team. You will own Customer Success enablement and play a key role in shaping how the CS team is trained, supported, and continuously improving as we grow. You will help ensure our CS team is deeply fluent in the product, clear on customer fit and value, and consistently equipped with the guidance, context, and resources needed to execute confidently and at scale. What you’ll do • Join a high-performing, fast-growing Customer Success team in builder mode., • Own Customer Success enablement, including onboarding new CS team members and creating, maintaining, and improving playbooks, templates, training materials, and internal documentation., • Partner with CS leadership to identify enablement gaps and proactively build resources that improve customer conversations, execution quality, and team confidence., • Translate product updates, customer learnings, and CS best practices into clear, actionable enablement materials., • Ensure enablement resources stay current, easy to find, and actually used by the team., • Support readiness across the customer lifecycle, including onboarding, adoption, renewals, expansion, and risk conversations., • Partner with Product, Sales, RevOps, and Implementation to ensure messaging, expectations, and customer context are aligned., • Act as a force multiplier for the CS team by reducing friction, improving clarity, and enabling proactive, high-quality customer engagement.What we’re looking for, • Experience in Customer Success, Enablement, Sales Enablement, Implementation, or a related customer-facing role at a SaaS or fast-growing technology company., • Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built., • Strong enablement instincts, with the ability to turn complex ideas into simple, practical guidance that teams actually use., • Highly detail-oriented with a strong sense of ownership and follow-through., • Builder mentality that thrives in early-stage environments with evolving structure and ambiguity., • Comfort partnering cross-functionally and influencing without formal authority., • Clear communicator with a bias for action and a high bar for quality and execution.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Loqate US Sales Team The Loqate sales team at GBG in the US region plays a pivotal role in driving growth through strategic partnerships and direct sales initiatives. Focused on location intelligence and address verification solutions, the team operates within a newly formed Partner Sales Development function designed to accelerate market penetration across key industries such as eCommerce, logistics, and financial services. With a strong emphasis on SaaS-based offerings, the team is responsible for building robust pipelines, cultivating relationships with prospective partners, and delivering revenue through both virtual and in-person engagements. Their efforts are supported by Loqate’s advanced technology stack and global data capabilities, enabling businesses to improve customer experiences, reduce delivery errors, and make informed decisions with confidence. The Role As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts. This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments. The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion. This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization. This is a hybrid position for candidates in the New York area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What you will do • Lead the customer onboarding process to ensure a seamless and successful implementation experience, • Identify and track customer KPIs, partnering with clients to help them achieve their business goals, • Build and maintain trusted advisor relationships with customers and key stakeholders across all segments, • Conduct regular account reviews to assess performance, identify opportunities, and reinforce value, • Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk, • Manage annual account renewals, focusing on revenue retention and identifying growth opportunities, • Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue Skills we are looking for • 7+ years of proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment, • Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually, • Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact, • Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo, • Detail-oriented with a strong focus on process improvement and operational excellence, • Comfortable working in a fast-paced, evolving environment with multiple stakeholders, • Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleAs a Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives—ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these work streams to customer goals, foster strong executive relationships, and drive long-term account success.Responsibilities • Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships., • Quarterback across work streams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions)., • Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption., • Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership., • Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager., • Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes., • Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle., • Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations., • Promote customer advocacy, transforming satisfied brands into champions of Canary.Qualifications, • BA/BS degree., • 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS., • Proven ability to manage complex, multi-stakeholder enterprise accounts., • Strong executive communication skills with the ability to influence C-level stakeholders., • Experience in strategic planning and account growth within global or multi-property enterprises., • Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts., • Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.

Job Description About Teads Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries. For more information, visit . Teads is seeking a consultative Publisher Manager for our New York office who will be responsible for supporting the revenue and relationship growth for Teads' Engage publishers. Teads works with premium digital publishers including NY Post, The Washington Post, DotDash Meredith, Conde Nast and more. These partners rely on our Partner Management team to help them achieve their strategic goals through revenue optimization, audience engagement, and new product adoption. Responsibilities: • Own all post-contract client communication and account activity for Teads' sales house clients including, but not limited to, regular client meetings to understand priorities, site vetting and onboarding, performance reviews, troubleshooting and product upselling, • Analyze and monitor client performance trends to find actionable insights, identify revenue and engagement opportunities and work with client to implement them, • Develop processes in order to provide superior client support and escalate partner feedback to internal stakeholders, • Work with a broad range of internal parties (Product, Engineering, Business Development, Legal, Marketing) to build partner strategies, • Oversee core technology integrations, with support from the technical optimization and product teams, to ensure smooth and successful launches, • 3-5 years of account management experience with digital publishers, • Excellent quantitative skills and a proven ability to monitor, identify and present performance metrics (pivot tables are your friend), • Excellent written and verbal communication skills (expect QBRs and client socializing), • Strong understanding of the programmatic and video landscapes, • Excellent time-management and organizational skills, • Strong knowledge of Microsoft applications, especially Excel and PowerPoint, • Strong knowledge of Google applications, especially Gmail, Sheets and Docs, • Strong analytical and problem-solving skills, • Ability to work independently and in teams, • Familiarity with online advertising and/or publishing, • You connect with our values:, • Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center., • Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren't 100% clear., • Obsess About Outcomes: You're outcome-driven, take ownership of your results, and work through challenges to deliver what really matters., • Evolve Through Change: You're adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead. #LI-HYBRID #LI-BAILEY Life at Teads At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: • We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web., • As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.

Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: • Delivering world-class support to our top clients., • Maintain a balanced proactive/reactive relationship with your assigned accounts., • Dedicated duties include account monitoring, regular check-ins, and relationship building., • 3+ years of customer success/relationship experience, preferably B2B, • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus), • Experience with Affiliate and performance marketing, • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus), • Consistent track record of providing stellar support to customers, • Embraces teamwork and cross-team collaboration, • Healthy dose of initiative and the ability to remain flexible, • Detail-oriented and able to efficiently prioritize tasks, • Be a critical thinker and an inventive problem-solver, • Professional communication skills, • Enthusiastic teammate, • Great conflict resolution skills *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI-NewYork,NewYork_Hybrid #LI-Santa_Barbara

Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: • Delivering world-class support to our top clients., • Maintain a balanced proactive/reactive relationship with your assigned accounts., • Dedicated duties include account monitoring, regular check-ins, and relationship building., • 3+ experience in affiliate marketing, • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus), • Consistent track record of providing stellar support to customers, • Embraces teamwork and cross-team collaboration, • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus), • A healthy dose of initiative and the ability to remain flexible, • Detail-oriented and able to efficiently prioritize tasks, • Be a critical thinker and an inventive problem-solver, • Professional communication skills, • Enthusiastic teammate, • Great conflict resolution skills, • Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio

Job Description Company Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit's Software-as-a-Service (SaaS) platform streamlines and automates customers' tax reporting and accounting activities for digital assets. Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), Taxbit solves compliance challenges at scale amidst an ever-evolving regulatory landscape. Taxbit is backed by leading Silicon Valley VCs with teams located in New York City, San Francisco, Seattle, Salt Lake City, and Europe. Opportunity for Impact As a start-up, landing new customers is critical to Taxbit's success. Our ability to successfully manage and grow our existing customer base is of equal importance. As a customer success hire for the company, you'll serve as a central point of contact for a portfolio of enterprise customers. You'll have accountability for key customer outcomes such as customer satisfaction, product adoption, relationship management, and overall relationship health. You will partner with your portfolio of enterprise customers to deepen value realization including: supporting existing solutions, identifying new use cases for expansion, and educating customers on industry best practices. You will collaborate internally with stakeholders like SMEs, Implementation, and Sales teams to ensure a seamless end-to-end experience for your customers. You'll serve as an advocate for your customers when it comes to managing product feature requests and building feedback loops with our Product and Engineering teams. You'll have lots of fun opportunities to scale your impact at a hypergrowth start-up! Role and Responsibilities • Own and grow deep client relationships across a portfolio Taxbit's largest accounts, • Drive successful customer business outcomes (e.g. CSAT/NPS, renewals, uncover opportunities for cross-sell/up-sell), • Ensure all customers become Taxbit advocates and references, • Operate with urgency, drive measurable results, and establish deep relationships with key customers, • Establish a strong governance structure for each of your accounts, e.g. Business Reviews, Executive touchpoints, etc., • Advocate for the success of your customers; create and manage a feedback loop with Taxbit's Product and Engineering teams, • Support customers with any issue resolution and future feature requests, • Partner cross-functionally to ensure Taxbit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale and working in concert with other post-sales teams like implementation and SMEs to ensure flawless service delivery, • Prepare presentations and reports for executive stakeholders, • Bachelor's degree; MBA or master degree preferred, • 5+ years of experience in account management, customer success, consulting, or professional services, • Background and expertise in financial services, crypto and/or tax and accounting preferred Product & Domain Expertise • Proficient understanding of Taxbit's platform across both accounting and information reporting, • Comfort navigating enterprise fintech domain, • Ability to build trust and multi-thread relationships across technical, financial, and executive stakeholders., • Strategic account planning and execution aligned with customer goals and business outcomes., • Skilled in commercial conversations and can drive discovery to learn more about customer needs, • Data-driven mindset with ability to manage and improve account health metrics and engagement cadences., • Ability to manage multiple complex accounts with rigor, timelines, and follow-through., • Consultative problem-solving mindset: proactive risk identification, root cause analysis, and mitigation planning., • Clear, professional, concise and persuasive verbal and written communication with both technical and executive audiences. The base salary range for this role is $110,000 - $160,000 with eligibility for variable compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications. Benefits & Perks • Competitive cash compensation (based on experience), • Equity (RSUs), • Competitive benefits package, • A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more, • Hybrid working model: 3 days in-office, 2 days WFH/flexible, • Monday team lunches, snacks and drinks, • Discretionary Time Off - enjoy the flexibility to rest, refuel, and recharge, • Paid parental leave to bond with your child, • Fertility Benefit Corp Press Forbes America's Best Startup Employers Deloitte Top 10 Fast 500 Award Forbes FinTech 50 Recent Product Announcements Taxbit Announces AI Enabled Rules Engine for Crypto Accounting Taxbit Launches DAC7 Compliance Solution for Digital Marketplaces Taxbit Introduces The First Enterprise-Grade Legal Entity Support Solution for Digital Assets Taxbit Launches Innovative CESOP Reporting Solution for Digital Assets TB Thought-Leadership Pieces Fortune - Future of Finance NASDAQ - How Regulation and Technology Are Bridging the Gap Between Tradfi and Crypto Future of Finance Roundtable Event (Video) Coindesk - The Tax Implications of Sam Bankman-Fried's Conviction Fox Business - AI tools streamlining accounting workflows and opening capacity for innovation Bloomberg Tax - Is Anyone Paying State Taxes on Bitcoin and NFTs? (Podcast) Alliance/ Partner Announcements IRS Taps TaxBit to Audit Bulk Crypto Transactions Disclaimers • By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire you, or for discharge should you be hired., • Employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO of the Company. This means that either the Company or the employee can terminate the employment at any time and for any reason, with or without notice.

Job Description About Uplift Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. About Our Client Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success. Location & Work Set-up: Hybrid (New York), Remote (Rest of US) As a Customer Success Manager for the US regions, youll help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, youll support clients in achieving their business goalsguiding them through platform onboarding, DSP strategy, optimization, and ongoing success. Youll play a key role in integrating the platform into their digital strategy. Requirements Responsibilities: • Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience, • Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client, • Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization, • Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns, • Educate clients on new platform features, DSP partners, services, and relevant practices, • Educate and grow the programmatic buying knowledge of clients. Qualifications: • Experience in advertising technology or a related field, • Solid experience in a DSP/programmatic work environment, • Ability to adapt quickly to a rapidly changing technology environment, • Ability to learn complex software applications and thrive in a fast-paced, digital environment, • Excellent written and verbal communication, organizational, & time management skills, • A passion for achieving higher levels of growth and development, • Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner, • Comfortable working with multiple clients and accounts at a time across a diverse set of industries, • Ability to analyze and interpret significant amounts of data, • Ability to speak, read, and write in English fluently

Job Description This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Responsibilities • Develop and foster an excellent customer experience across Luminance’s comprehensive product suite, • Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product, • Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes, • Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements, • Work closely with customers to establish proactive deployment, transition, and user adoption strategies., • Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day., • Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions, • Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs, • Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases, • Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn, • Analyse customer data to improve customer experience and engagement, • Hold product demonstrations for customers, • Regular domestic and international travel to meet with customers and build robust business relationships, • Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US), • Highly organised with ability to multi-task and prioritise effectively, • Self-driven and proactive, • Excellent communication and interpersonal skills, both verbal and written, • Patient and active listener, • Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge, • Detail oriented with a problem-solving attitude, • Excellent product knowledge, • Passion for customer experience discretionary bonus per quarter

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Customer Success Manager is a key member of our Customer Success team and a dedicated advocate for our customers. This role is responsible for managing a portfolio of customers, driving product adoption, fostering long-term relationships, and ensuring a positive end-to-end customer experience. In a growing SaaS environment, this role is both strategic and hands-on. The Customer Success Manager serves as a product expert, works closely with customers to understand their goals, and partners internally with Sales, Ticketing Services, Product, and Engineering to help customers realize value from the platform. This position reports to the VP, Customer Experience. This position is full-time and fully remote. Candidates are preferred to be located in New York, New Jersey, or Connecticut, but we will consider candidates located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You have experience supporting ticketing products and enjoy partnering closely with customers to help them achieve real value through adoption, optimization, and long-term success. * You’re comfortable owning customer relationships end to end, balancing strategic thinking with hands-on execution in a fast-moving SaaS environment. * You communicate clearly and with empathy, whether you’re guiding customers through onboarding, collaborating with internal teams, or navigating complex questions and challenges. * You collaborate naturally across teams and enjoy working closely with Sales, Product, Engineering, and Ticketing Services to deliver great outcomes. What You'll Do * Manage a portfolio of customers, serving as the primary point of contact and trusted partner throughout the customer lifecycle. * Guide customers through onboarding, adoption, and ongoing usage, ensuring a smooth transition from Sales to Customer Success. * Assist Sales teams members in ensuring a frictionless handoff by providing demos for prospects, advising on use cases, and facilitating onboarding and implementation. * Maintain a strong understanding of our products and services, assisting customers with questions and recommending best-fit solutions based on their needs. * Conduct regular check-ins with assigned customers to review usage, highlight new features, and identify risks or opportunities for improvement. * Review and address customer feedback, concerns, and complaints, with a focus on improving the overall customer experience. * Partner with Ticketing Services, Product, and Engineering to coordinate issue resolution, product enhancements, and customer requests in a timely and customer-focused manner. * Collaborate with Product and Engineering to optimize product rollout and adoption strategy. * Facilitate customer education initiatives such as webinars or training sessions. * Track customer health, retention indicators, and key milestones, contributing to renewal readiness and long-term success. * Support the VP, Customer Experience in communications related to feature releases and product updates, as well as in enhancing Customer Success initiatives and processes. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Bachelor’s degree in Business, Communication, or related field. * Five or more years of experience supporting ticketing products either at a ticketing provider or as someone using a ticketing product. * Exceptional ability to communicate and foster positive business relationships with a focus on customer satisfaction. * Experience analyzing and optimizing the application of a ticketing product either in a Customer Success/Account Management role or as a ticketing user. * Ability to express empathy in handling customers’ concerns and managing the expectations of both internal and external resources to deliver a resolution. Essential Skills * Strong oral and written communication skills. * Ability to work independently and manage multiple projects and deadlines. * Strong analytical, decision-making, and creative problem-solving skills. * Meticulous project management skills. * Excellent organizational, leadership, and time management skills. * Effective communication and management skills. * Ability to understand and communicate technical concepts. Tools You’ll Use * Google Suite * Microsoft Office * Slack * Zendesk * Atlassian Suite * Tableau * Stripe * Project Management Tools, such as Teamwork What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * Base annual salary range of $80,000 - $110,000, commensurate with experience. * Eligibility for annual bonus based on performance and company success * 100% paid medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job DescriptionThe Elevator Pitch Are you highly committed to delivering exceptional customer service and building strong, long-lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance? As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our life saving products. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: • Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field., • Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job., • Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have., • Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms., • Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor., • Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success, • Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization, • Have a strong understanding of the technical requirements of Evolv products, • Build a good rapport with our clients and create a lasting impression., • Independently resolve 2-5 break fixes., • Be excited about taking on more responsibility as you progress in your role, • Demonstrate a thorough understanding of the Express system and software., • Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues., • Independently perform repairs on the Express units., • Assist in on-the-job training of new personnel and third-party service providers. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Technical Skills: • Product Knowledge: Understanding the technical aspects of the products, including hardware and software components., • Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field., • Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools., • Equipment Maintenance: Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance., • Software Maintenance: Competence in performing scheduled software maintenance and upgrades. Customer Service Skills: • Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients., • Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns., • Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation Operational Skills • Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders., • Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs)., • Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling. Soft Skills: • Adaptability: Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs., • Teamwork and Collaboration: Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player., • Initiative: Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer., • Interpersonal Relationships: Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization. Travel: • Willingness to Travel: Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities. What is the leadership like for this role? What is the structure and culture of the team? You will be joining the Field Service team, reporting to the Director of Global Services. The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive and fun! Where is the role located? This role is based in the Newark, NJ major metro area and offers flexibility in your home location, provided you can travel to customer sites with relative ease. It involves approximately 75%–85% regional travel to perform onsite break/fix and preventative maintenance. While limited remote work may be possible, this is primarily a field-based position. The standard schedule is Monday through Friday, but flexibility is required, including occasional evening, weekend, and holiday support as needed to meet customer demands. What is the salary range? The base salary range for this full-time position is $30-$40 hour + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits. Benefits At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: • Do the right thing, always;, • Put people first', • Own it;, • Win together; and continue to, • Be bold, stay curious. Our Benefits Include: • Equity as part of your total compensation package, • Medical, dental, and vision insurance, • Health Savings Account (HSA), • A 401(k) plan (and 2% company match), • Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind, • Quarterly stipend for perks and benefits that matter most to you, • Tuition reimbursement to support your ongoing learning and development Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at . Evolv participates in E-verify for all employees after the completion of Form I-9.

Job Description Location: New York City, NY Obligo is looking for a resourceful, people-driven, and proactive People Experience & Office Manager to join our New York City team. In this role, you'll own the day-to-day operations of our NYC office while helping create an outstanding employee experience and supporting HR, recruiting, and leadership operations. If you love making things happen, thrive on organization, and enjoy helping people feel connected and supported, this role is for you. What You'll Do Office & Workplace Management • Own the day-to-day operations of our NYC office, including vendors, supplies, facilities, and office logistics., • Ensure the office is welcoming, well-organized, and an inspiring environment for employees and visitors., • Coordinate team events, happy hours, company offsites, and office initiatives with creativity and attention to detail., • Be the point person for all office-related needs and continuously improve the workplace experience.HR, Recruiting & Employee Experience, • Partner closely with the VP HR to support recruiting coordination, onboarding, and employee lifecycle processes., • Schedule interviews, manage candidate communications, and ensure a seamless and thoughtful candidate experience., • Help onboard new hires and ensure a smooth, positive transition into the company., • Support employee engagement initiatives, recognition programs, and cultural activities that reflect Obligo's values., • Manage calendars, meetings, and domestic and international travel for the leadership team and employees., • Support finance operations, including invoices, expense reports, and budget tracking., • Coordinate communication and logistics across teams to ensure smooth operations and alignment.Cross-Functional Projects, • Jump in on special projects and cross-functional initiatives., • 2+ years of experience as an Office Manager, People Operations / HR Operations Coordinator, or People Experience Specialist in a fast-paced environment., • Hands-on experience with recruiting coordination, onboarding, and employee engagement., • Strong organizational and multitasking skills with a detail-oriented, solutions-focused mindset., • Excellent communication skills and fluency in English., • A proactive, can-do attitude with a passion for people, culture, and creating meaningful work experiences. Obligo builds trust between landlords and renters through financial technology, making the rental process as simple as checking in and out of a hotel. Renters enjoy instant qualification and deposit-free renting, while property owners and managers streamline operations and make their listings more attractive. Backed by top VCs including 83North, 10D, and Entrée Capital, Obligo is a global, high-growth company where your work will have real impact. Benefits and Perks • Competitive base salary, • Health, Dental, and Vision plan options (coverage begins on day one, with a company contributions), • 401k with a company match from day one, • Stock Options – because every employee contributes to our success, • Remote Work Flexibility & Expense Reimbursement for home office setup, • Generous PTO & Holiday Schedule, • Commuter Benefits (pre-tax dollars for transit and parking), • Quarterly Team QBRs in varied locations This role is perfect for someone who wants to own NYC office operations, support recruiting and coordination, shape employee experience, and bring startup energy into everything they do. Base Salary Range: $70,000 to $80,000

Job Description Salary: $85,000/Yr-$90,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary What This Job Involves This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees. You will serve as oversight for the Employee Experience Coordinators, who are the first point of contact and the go-to for staff information and inquiries. The Workplace Experience Ambassador’s primary responsibility will be providing support to employees who work in a flexible (shared) desk environment an support move coordination. This role will ensure employees have a safe, comfortable, and functional workspace. They will be responsible for the daily oversight of the fabric and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of the day departure. The WEX Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues. The Manager role will be responsible for managing the day-to-day activities of the Ambassador(s), ensuring all tasks are being completed in a timely & efficient manner, while also managing their own assigned Coordinator duties. In addition, the Manager will manage the reporting workstream for tasks, providing weekly reports on service levels, ticket activities, client interactions, and other relevant data points. Key responsibilities: Managerial duties -Manage the day-to-day activities of the Workplace Experience Ambassador ensuring a robust portfolio of tasks that are being completed in a timely & efficient manner. -Provide weekly reports of key metrics and data points representing the tasks completed and associated service level KPIs. -Manage the weekly visitor report, reviewing for key information and assigning greeting duties for the clients. -Act as the first point of escalation when an issue arises. -Provide support when needed for the GEC & Trader population. Support flexible desking More than half of internal clients will be moving to a flexible desking arrangement requiring the booking of a desk in lieu of a permanently assigned workspace. To facilitate this process, Workplace Experience Ambassadors will: -Assist employees at on-site arrival for desk check-in and provide further training on the online reservation system (browser & app versions). Provide guidance on resolution of technical issues through referrals to user guides, training materials, and the tech hub. -Regularly walk the site throughout the day whilst being available to support employee requests raised during the walkaround. -Ensure there are available supplies of items such as headsets and technology cables to support staff if they have forgotten to bring in their own. -Ensure all issues are logged and reported through the appropriate ticketing system; take ownership for effective follow up and resolution to the issue. -Provide support with allocating storage for employees and assist with missing personal items and equipment. -Monitor employee adherence to workplace policies, including desk check-in, clear desk policy, neighborhood seating, etc. and work to resolve issues with employee compliance. -Solicit feedback on the flex seating experience and communicate to the appropriate team. Long Description Support employees’ requests for assistance with technology -Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue. -Identify and report any issues with the desk booking process, including system data accuracy, to the Facilities Management team. -Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders. -Support all customer inquiries and issues with a tactful and confidential approach. -Follow all company policies and procedures. Support overall site wellness -Proactively identify potential risks related to general condition of the floor, specific workspaces, and technology to minimize complaints being received. Health & Safety related matters would require immediate escalation for remediation. -Liaise and work collaboratively in a positive and productive ‘one-goal’ approach across departments and building vendor teams to support issues to be resolved in a timely manner. -Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude. Support Move coordination -Organize a phased move of (X) employees across different floors to the building, ensuring minimal disruption to operations. -Create a detailed move schedule by department. -Work with IT and Facilities to set up new workstations before move day. -Communicate timelines and packing instructions to staff weekly. -Conduct pre- and post-move walkthroughs to ensure readiness and resolve issues. Serve as internal concierge -Monitor travel reports for pre-arrival preparation of intra-office visitors; assist with logistical arrangements and provide on-site support upon arrival. -Develop & maintain service relationships to fulfil the needs of employees. -Provide information regarding the Hudson Yards community including directions, attractions, shopping, dining, and nightlife. Skills required -Flexible and willing attitude and enjoys being part of a team. -Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly. -Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees. -Passionate about great customer service and ensuring employees / visitors have a positive experience when in the office. -Proactive and confident to make reasonable suggestions for where WEX & Tech improvements may be achieved. -Possess the energy and focus to reach success. -Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios. Qualifications Prior experience in hospitality, tourism, or retail customer service roles. -Basic knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint). -Excellent verbal and written communication skills. -Stellar problem-solving and critical thinking skills. -Excellent organizational and multitasking skills. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1478970 Rapport a specialized division of FLIK Hospitality Group

Job Description Customer Success Manager (Mid-Market) - Permanent Position Full-Time Agency: TechStaffers (Recruiting on behalf of a high-growth SaaS partner) Location: New York City NY In-Office (High-Energy Culture) Role Type: Full-Time | Mid-Market Salary: $90,000 – $125,000 + Equity/Benefits The Opportunity Our client is an elite, venture-backed SaaS organization currently navigating a massive scaling phase. Following a successful $10M milestone, they are looking for a Mid-Market Customer Success Manager who is a "builder" by nature. This isn't a role where you just follow a script; you will be a primary architect of the customer journey as the company triples its footprint. The Role Currently, this is a full-cycle position. You will handle the entire customer lifecycle—from the initial technical implementation and handoff through to long-term value realization and renewals. As the organization matures, you will have the unique opportunity to help shape the future of the Success and Implementation departments. * End-to-End Ownership: Act as the single point of contact for mid-market customers, owning implementation, onboarding, and long-term success. * Strategic Advisory: Move beyond support to become a trusted advisor, ensuring customers hit their specific business KPIs. * Internal Feedback Loop: Provide direct, constructive feedback to Product and Engineering based on customer friction points. * Agile Execution: Transition seamlessly between high-level strategy and "in-the-weeds" technical execution. The Ideal Profile * The "Stage-Fit" Professional: You thrive in fast-paced environments where the "playbook" is still being written. * Full-Cycle Fluency: Experience owning the technical side of onboarding as well as the strategic side of account management. * Direct Communicators: You are comfortable pushing back on customers (and internal leadership) when it’s in the best interest of the outcome. * High-Aptitude Backgrounds: We value "raw excellence." Whether you were a collegiate athlete, a performing artist (e.g., Broadway Swing), or a former entrepreneur, we look for individuals who have reached the top of their respective fields and have a proven "memory for complexity." The Process Our client prides themselves on candidate experience and momentum: * Initial Screen: Behavioral and skill-based assessment. * Leadership Interview: Probing prioritization and executive communication. * Tailored Project: A short, practical exercise focused on communication and learning aptitude. * On-Site Peer Interview: Culture fit assessment and office tour. About TechStaffers TechStaffers is a premier recruitment partner dedicated to connecting world-class talent with the most innovative companies in the tech ecosystem. We specialize in identifying "high-potential" individuals who don't just fill roles but drive growth. TechStaffers and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office culture ABOUT THE ROLE Regal is seeking a Customer Success Manager to manage and grow our existing platform customers through cross-selling and upselling AI Agents. This role is responsible for driving adoption, retention, and measurable customer outcomes across the post-sale lifecycle. You’ll work closely with customer operators and revenue leaders to ensure Regal delivers clear ROI, while partnering internally to execute expansion opportunities. This is a hands-on, data-driven role for someone who enjoys owning relationships and turning insights into action. You’ll join Regal at a pivotal moment as customers increasingly adopt AI Voice at scale, giving you the opportunity to work on real, revenue-driving use cases while helping define what great customer success looks like in a rapidly growing category.RESPONSIBILITIES: • Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals, • Track and communicate customer ROI using performance, behavioral, and revenue data, • Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations, • Execute account plans aligned to customer goals and Regal best practices, • Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close, • Build strong working relationships with key customer stakeholders; escalate when needed, • Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience, • Surface product feedback and common challenges to help improve Regal’s platform and processesABOUT YOU:, • 2-3 years of experience in client-facing roles such as Customer Success, Account Management, • Must have experience at a consulting firm or a fast-growing B2B tech company, • Experience supporting renewals and contributing to expansion opportunities, • Comfortable using data to assess performance and explain results to customers, • Clear, confident communicator across technical and non-technical stakeholders, • Organized, proactive, and able to manage multiple accounts and priorities, • Excited to work with AI-driven products and learn quickly in a fast-moving environmentBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionAbout Narmi:Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US. About the Customer Success (General Management) Team:The General Management team is responsible for managing our relationships with financial institutions across their implementations, go-live processes, and in perpetuity thereafter. Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi.What you'll do: • Support the General Manager in overseeing customer relationships, • Assist with strategic planning to deepen existing customer relationships, • Coordinate process improvements across product, engineering, operations and sales, • Act as the customer’s champion at Narmi and approach the role with an execution-first mentality, • Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience, • Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders, • Help manage upsell processes and procedures, • Assist with Narmi’s monthly release process and manage communication with customers, • Troubleshoot customer issues and ensure speedy resolution, • Work with internal partners to translate customer feedback into specific product requirements and enhancementsWhat you'll bring:, • 3+ years of experience in client management, customer success, or product management, • Comfort interacting with both internal and external stakeholders, while retaining a focus on executing for Narmi’s customers, • Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations, • Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously, • Experience working in a high growth environment and dealing with ambiguity, • Ability to prioritize tasks to ensure customers’ objectives are met, • Strong interest in B2B FinTech or prior experience in digital banking/digital account opening, • Experience working with financial institutions in a digital capacity is desirable, • A proactive, roll-up-your sleeves approach to accomplishing tasks

Job Description Title: Customer Success Manager Location: New York Company Overview allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Remote work is here to stay, and allwhere is here to make it the best possible experience for all. Role Overview This position is perfect for a technically savvy customer success manager who possesses a strong drive for results and commercial sensibility. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. About the Role ● Act as the primary point of contact for allwhere’s active customers ● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders ● Monitor customer usage of allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size ● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features ● Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT) ● Act as escalation point for any customer questions or issues ● Identify opportunities to cross-sell new product offerings to customer ● Utilized CRM to keep track of key account data, opportunities, and relevant notes ● Collect customer feedback and translate feedback into product requirements What we’re looking for ● 3-5 years of experience in customer sales or customer success position strongly preferred ● Consultative mindset with a passion for upselling ● Experience working with brand image and promoting value through customer experience ● Prior experience with IT hardware and software a plus ● Experience analyzing and optimizing the existing processes in the Customer Success department ● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed ● Must work well independently with little management supervision ● Proficient in Google Suite, Hubspot or other relevant CRM software ● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients ● An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere Why Join Us? ● Medical, dental, and vision health insurance ● Equity in an early stage company ● Small team with the ability to have an outsized impact on the direction of the company Salary Range: This position is a base salary plus bonus with OTE ranging anywhere from $105,000 to $125,000. Powered by JazzHR fwZsn6pZbo

Job Description Job Title: Manager, Customer Success Location: New York Compensation: This position is a base salary plus bonus with OTE ranging anywhere from $125,000 to $175,000. Company Overview: allwhere provides companies with a platform that enables their employees to be productive and engaged. Our platform empowers companies to curate equipment, products, and services, seamlessly delivering them to employees globally. For administrators (HR, IT, Operations), we streamline onboarding/offboarding processes and automate equipment management. For employees, we offer a convenient, centralized hub for essential workplace needs. Remote and hybrid work are here to stay, and allwhere is committed to making these experiences exceptional. Role Overview: The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. Reporting directly to the Head of Sales and Customer Success, this role involves independent team leadership, strategy development, churn mitigation, and cross-departmental collaboration to ensure client satisfaction and revenue retention. Key Responsibilities: • Lead, coach, and mentor the Customer Success Management team to deliver exceptional service and outcomes for allwhere’s customers., • Independently manage day-to-day team operations, ensuring the achievement of KPIs, customer engagement, and retention goals., • Collaborate with the Head of Sales and Customer Success to set objectives, establish performance metrics, and develop strategic initiatives., • Act as the primary escalation point for complex customer issues, providing swift resolution and maintaining client satisfaction., • Proactively identify, track, and mitigate churn risks by analyzing customer health metrics and developing targeted retention strategies., • Conduct regular business reviews internally and externally to ensure alignment, customer satisfaction, and identify growth opportunities., • Foster cross-functional collaboration with Operations, Product, and IT to advocate for customer needs and enhance the customer experience., • Develop and implement customer success processes, programs, and best practices to drive continuous improvement., • 5+ years of experience in Customer Success, Account Management, or related roles; at least 2 years in a leadership or management capacity., • Proven track record of managing a team, including hiring, coaching, performance management, and professional development., • Strong experience in churn risk management and retention strategies., • Excellent analytical skills, capable of interpreting customer data and driving actionable insights., • Familiarity with IT hardware/software solutions preferred., • Ability to work independently, demonstrating initiative, ownership, and accountability., • Strong interpersonal skills to effectively collaborate with internal teams and customers at all organizational levels., • Proficiency in CRM tools such as HubSpot and productivity suites like Google Workspace., • Exceptional communication, problem-solving, and conflict-resolution skills., • Benefits such as a 401K, comprehensive medical, dental, and vision health insurance, • Equity in a rapidly growing, early-stage company, • Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment Powered by JazzHR lOIt9bRdKn