Trabajos customer support manager en Trenton, New Jersey - Page 2Crear alertas

Job DescriptionStarting at $44,100 MAJOR FUNCTION Provides point of contact interface between patients/clients/other customers and clinical units within health centers in accordance with established the philosophy of the health center; administrative support clerical functions to unit business operations. ESSENTIAL FUNCTIONS • Interpret for non-English speaking patients who require Spanish interpretation., • Listen to the facility staff and orally translate information into the patient’s native language in layman’s term. Translate the information back to the staff requesting interpretation., • Interprets and translate information including but not limited to the reasons for medical visits, past medical history, family history, giving medical care instruction and providing drug information., • Consistently greets all patients/clients/customers via telephone or directly in a culturally sensitive, personal and professional manner., • Consistently exhibits behaviors which demonstrate concern and consideration for patient/client/customer needs., • Consistently processes all patient and business-related documentation including medical records in a timely and efficient manner while ensuring confidential integrity of patient-related materials., • Completes patient referral documents and pre-certifications in time frames determined by the Health Center. Follow the referral guidelines and provide appropriate clinical information to specialists., • Adhere to team daily chart check list for patient chart preparation prior to and during patient visits., • Consistently strives to verify/update computerized patient files as necessary to assure accuracy of data maintained in information systems., • Demonstrates ability to work effectively with others by interfacing with clinical teams and other non-clinical staff to assure efficient patient flow., • Demonstrate team collaboration to facilitate joy in the work place., • Provides support to clinical operations by performing and prioritizing clerical functions including, but not limited to, filing, record-keeping, appointment scheduling, taking prescription requests and requesting medical records., • Retrieving information from the fax machine and clinical in box in a timely manner and other general office duties as assigned., • Participate in daily team huddles., • Inputs information in the electronic medical record and scans documents in appropriate locations according to the tabs. Scans lab and reports in chart according to tabs and filing system., • Prepares and assist on departmental projects, form completions, and reports., • Participate with population management in collaboration with the clinical and care teams as directed by using multiple templates tools: including preventive templates, health maintenance template, CEM, Business Objects reports, UDS reports and Performance Improvement Projects, Quality Improvement and Quality Assurance and any other plans or process to improve patient outcomes., • Demonstrates the ability to use Microsoft Word, and prepare memo’s and documents as assigned, • Coordinates scheduling of patient appointments directly or via telephone in a manner which assures efficient utilization of clinical resources follow up with no show patients to reschedule appointments., • Notify patients to bring appropriate documents for registration and verify Insurance eligibility when scheduling patient appointments., • Adhere to scheduling rules for scheduling of appointments confirmation calls and follow-up for no show including DNKA., • Consistently utilizes appropriate lines of authority as necessary., • Demonstrates interest in improvement of work environment by maintaining awareness of current trends in medical office operations and shares such information with co-workers., • Demonstrates self-directed learning through participation in staff education and in-service programs., • Maintains flexibility and demonstrates cooperation in providing staffing coverage in all units including all satellite health center locations as needed., • Adhere to check-in and check-out processes and procedures according to SOPs. ADDITIONAL RESPONSIBILITIES:, • Monitors supply quantities and submit requisitions as necessary, • Assist staff with Spanish interpretation if bilingual in Spanish., • Attend job related training as mandated. EDUCATION & EXPERIENCE: • High school diploma or general education degree (GED) required, • Minimum one (1) year related experience and/or training required; or equivalent combination of education and experience., • None required KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s) • Bilingual -English/Spanish, • Pass proficiency testing in Spanish (if bilingual) within 30 days of notification of testing requirement., • Ability to read and comprehend instructions, short correspondence and memos. Ability to write correspondence; effectively present information to individuals and in group situations to customers, clients and other employees of the organization., • Skill in the application of modern office techniques and practices and the use and care of office machines and equipment. Working knowledge of various computer programs; willingness to learn new software packages., • Computer literacy and proficiency. Capable of working with computers and business software applications such as Microsoft word, excel, and power point, • Ability to work well with others and to assist the public cooperatively and courteously., • Excellent communication and interpersonal skills. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. Powered by JazzHR jHPTFgfvs8

Job Description Job Description Travel Sales Specialist Position: Travel Sales Specialist Area: Reservations Reports to: Reservations Manager Location: Remote Target Start: ASAP About Classic Vacations – The Classic® Difference Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors, driven by a singular purpose: to delight our clients with exceptional vacation experiences. Our team’s commitment to excellence ensures that every journey we create is seamless, luxurious, and filled with unforgettable moments. We take pride in our role as trusted partners to travel professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations. Role Overview Are you motivated, detail-oriented, and passionate about bringing dream vacations to life? Classic Vacations, the #1 rated luxury vacation wholesaler for Travel Advisors, is seeking a Travel Sales Specialist to join our team. In this role, you will serve as a trusted partner to Travel Advisors, guiding them through the booking process, providing expert recommendations, and ensuring every trip is flawlessly executed. From individual travelers to small groups, you’ll leverage your destination knowledge, sales acumen, and customer-first mindset to deliver memorable travel experiences. This role is ideal for someone who thrives in a fast-paced environment, loves problem-solving, and wants to contribute to the Classic Vacations promise of exceptional service. Why This Role Matters For more than 45 years, Classic Vacations has built its reputation on trust, reliability, and delivering exceptional travel experiences. The Travel Sales Specialist plays a vital role in upholding this standard by ensuring Travel Advisors and their clients receive world-class support at every stage of the journey. By converting inquiries into bookings, promoting the full range of Classic’s services, and providing personalized expertise, you directly impact both the company’s growth and our clients’ satisfaction. Your work not only helps travelers enjoy seamless and memorable vacations but also strengthens Classic’s relationships with valued Travel Advisors, reinforcing our standing as the premier partner in luxury travel.. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. In alignment with Classic’s commitment to building a cohesive and high-performing team, your responsibilities will include: Customer Engagement & Assistance • Provide exceptional customer service by understanding and addressing travelers’ needs, preferences, and budgets., • Act as the primary point of contact for Travel Advisors, assisting with planning, recommendations, and bookings., • Stay current on travel trends, destinations, cultural insights, and activities to provide personalized recommendations., • Create customized travel itineraries tailored to client interests and budgets., • Create, modify, and cancel pre-travel reservations across flights, accommodations, and tours., • Help clients identify travel options that align with budget expectations., • Promote and upsell additional services such as travel insurance, upgrades, tours, and excursions., • Troubleshoot issues that arise before or during travel and provide timely, creative solutions., • Cultivate and nurture strong relationships with key clients, partners, and stakeholders., • Monitor industry trends, competitor activities, and emerging market opportunities., • Consistently meet and exceed sales and call performance targets, contributing directly to company growth., • Use Classic’s PLEX system to manage client bookings with accuracy. not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Qualifications & Skills In line with Classic’s values of continuous improvement and organizational health, we seek a leader who exemplifies both technical expertise and a collaborative spirit. Education: • Proven sales and negotiation experience, with a track record of meeting or exceeding sales targets., • Demonstrated success in converting an average of 10% of calls to paid bookings per pay period (may vary by period)., • Ability to consistently handle an average of 2.0 calls per hour each pay period., • Strong knowledge of travel destinations, airlines, hotels, and travel products., • Excellent verbal and written communication skills, with strong active listening abilities., • Proficiency with Microsoft Office applications and familiarity with travel booking systems or software., • Attention to detail to ensure all travel arrangements are accurate and well-organized., • A customer-centric mindset with a focus on delivering exceptional service., • Flexibility and adaptability, including the willingness to work evenings, weekends, and varied schedules., • Motivated, team-oriented approach with the ability to collaborate across departments and with external partners. Employment Terms & Benefits • Work Schedule: Full-time, 40+ hours per week, with virtual office work., • Compensation: DOE + Bonus Incentive (based on company and individual performance)., • Office: Work is virtual Physical Requirements • Ability to perform essential job functions while working at a computer for extended periods. At Classic Vacations, we’re more than a travel company—we’re dream makers. Our team is passionate, driven, and committed to delivering world-class service while fostering a culture of collaboration, innovation, and excellence. By joining us, you’ll be part of a company that values its people, prioritizes work-life balance, and provides opportunities for personal and professional growth. Together, we’ll redefine luxury travel experiences and make lasting impacts on clients’ lives. Entrepreneurial Mindset and Adaptability In our entrepreneurial and collaborative environment, every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities, we embrace flexibility, and salaried employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth, allowing individuals to expand their skills, take on new challenges, and build strong cross-departmental relationships. Aligned with our commitment to mutual success, team innovation, and shared accountability, we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community. Classic Vacations’ Commitment to Diversity & Inclusion Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued, respected, and supported, regardless of background. We are committed to a culture that celebrates diversity and empowers all employees to reach their full potential. Affirmative Action Statement It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. For more information, please contact Classic Vacations Human Resources @