Customer support specialist jobs in Lockport, New YorkCreate job alerts

Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve customer inquiries and issues in a timely manner

CST): 6am-4:30pm or 11:30am to 10pm / Competitive Pay - As a Customer Support Specialist at Pellera, you will: Provide top-notch customer service to clients through various channels including phone, email, and chat; Resolve customer inquiries and issues in a timely and professional manner; Troublesh

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Customer Service / Remote] - Anywhere in U.Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues prom

Customer Support / Remote] - Anywhere in U. Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Service Specialist at Brooks, you will: Answer inbound calls and respond to customer inquiries in a professional and courteous manner; Listen and understand customer needs to

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Competitive pay / Health, dental & vision / 401k / PTO / Laptop and WFH stipend provided - As a Customer Support Specialist at WinRed, you will: Provide exceptional customer service via Intercom and email; Resolve customer inquiries and issues in a timely and efficient manner; Maintain accurate reco

Job Summary Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience. The Neuroscience Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical (MSLs), Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content. Position Overview This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Below is a detailed overview of the key responsibilities and objectives associated with this position: * Personally engage customers through various virtual or digital tools. * Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed. * Ensure customer requests are met and solicit feedback on the quality of engagement. * Facilitate speaker programs to share knowledge and insights. * Organize local provider groups for discussions on experiences and outcomes with local/regional leaders. * Elevate opportunities and feedback to the Area Business Lead, including local market insights. * Collaborate compliantly with the ecosystem team to adjust targeting and call point plans. * Action on insights collected from customer-facing roles to inform local strategy and business goals. Key Responsibilities * Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance. * Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed. * Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders. * Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals. Experience & Qualifications * A minimum of 2 years of pharmaceutical or medical device sales experience. * Prior experience in CNS, psychiatry, or ADHD preferred. * Experience launching a new product or new indication preferred. * Must reside within a commutable distance of 50 miles from the primary city in the sales territory. * Previous cross-functional industry experience in commercial life sciences or related industry. * 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products. * Ability to work in an ambiguous environment undergoing transformation. * Proven track record in coaching, training, and mentoring peers or others. * Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance. * Ability to assimilate and communicate complex clinical and product information. * Valid U.S. driver's license and acceptable driving record. * Overnight travel may be required depending on territory geography. Key Sales Capabilities Territory Analysis / Business Planning * Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget * Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan * Responds compliantly to competitive threats and opportunities * Educates office staff on payer guidelines and reimbursement procedures to increase pull through * Effectively utilizes promotional materials Selling Skills, Engagement & Account Pull Through * Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately * Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call * Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders * Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs * Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $107,362.00 - Maximum $166,750.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Application Deadline : This will be posted for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request () . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description Join the Cleantec Team in Newfane, NY! Ready to embark on a fun and rewarding journey? Cleantec is excited to welcome enthusiastic people for roles as Janitorial Workers, Commercial Cleaners, and Custodians. No special skills required—just bring your dedication to cleanliness and a can-do attitude! Position: Cleaning Specialist Immediate Start: No need to wait! We're in search of dedicated individuals who can start right away. Don't worry if you lack experience; we provide on-the-job training to ensure your success. What You'll Be Responsible For: As a valuable member of our team, your primary responsibilities will include but are not limited to: • Sweeping: Keeping floors clean and presentable., • Mopping: Making sure floors shine like new., • Dusting: Removing dust and maintaining a tidy environment., • Vacuuming: Ensuring carpets are spotless., • Bathroom & Kitchen Cleaning: Keeping these areas in top condition., • Trash & Recycling Management: Efficiently handling waste disposal. Flexible Shifts: We offer flexible scheduling options, with shifts available during both morning and evening hours to suit your availability. Compensation: $17.00 per hour About Cleantec: Cleantec is Central New York's leading full-service janitorial and facility maintenance provider with offices across the region. We prioritize a collaborative and inclusive team-oriented work culture. Join the Cleantec Team! If you're ready to contribute to our mission, we invite you to join our team. At Cleantec, we value diversity and consider all qualified applicants without regard to race, gender identity, religion, sex, color, national origin, age, disability, marital status, or military/veteran status, in accordance with applicable federal, state, and local regulations. Apply Today! Are you ready to elevate your career? Join our team today and help us create a spotless and inviting space for everyone! Req. HELP-6630 Requirements At Cleantec, we are seeking Janitorial Workers, Commercial Cleaners, and Custodians who are prepared to join our team and consistently deliver their utmost effort each day. • Positive Work History: A track record of reliability and dedication., • Meticulous Attention to Detail: The ability to spot even the tiniest speck of dust., • Customer Service Skills: A friendly and helpful attitude toward our valued customers., • Exceptional Communication: Effective verbal and written skills to keep everyone in the loop., • High School Diploma/GED: A foundational educational background to support your success., • Reliable Transportation: Access to dependable transportation for getting to and from work., • Physical Capability: The ability to lift up to 50 pounds to tackle the heavy-duty cleaning tasks. At Cleantec, we prioritize the well-being of our team members above all else. As a valued member of our team, you will enjoy the following benefits: • Life Insurance: We've got your back, ensuring peace of mind for you and your loved ones., • Paid Time Off: Everyone needs a break! Enjoy paid time off to recharge and rejuvenate., • Employee Referral Program: Share the love! Refer talented individuals to join our team and earn rewards., • Monthly Incentives: Your hard work doesn't go unnoticed! Earn bonuses and recognition for achievements like Employee of the Month, Perfect Attendance, and more., • Insurance Benefits and 401K: When applicable, we offer comprehensive insurance benefits and a 401K plan to secure your financial future.

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Now hiring an experienced PayPal Customer Support Specialist to perform daily responsibilities with dedication.

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus.

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.

No customer service representative experience required.

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer service representative agent experience is not necessa