Provider Service Rep (Commercial Or Medicare)
3 days ago
Rochester
Job Description TEKsystems' client in the Rochester, NY area is hiring 30+ commercial and medicare insurance customer service agents on a contract basis. This will be a 100% remote opportunity. Candidates must have an insurance experience to be considered. Job description below! Job Title: Associate, Provider Service Representative Project Duration: October 13, 2025 – January 30, 2026 Location: Fully Remote Schedule: Full-time, high-volume call center environment Job Summary: The Associate, Provider Service Representative will serve as a key point of contact for Health audit-related inquiries. This role requires strong customer service skills, attention to detail, and the ability to manage a high volume of inbound calls efficiently and professionally. Key Responsibilities: • Respond to Insurance Health audit calls promptly and professionally, • Act as a liaison between internal teams and external customers, • Accurately document customer interactions and input data in real time, • Navigate multiple databases simultaneously while assisting callers, • Clearly explain policies and procedures during calls, • Maintain call quality standards and avoid call avoidance behaviors, • Stay within wrap times and take notes during calls for accurate documentation, • Previous experience in customer service or call center environment, • Familiarity with Medicare and commercial insurance is a plus, • Ability to handle 70–100 inbound calls daily via autodialer, • Strong verbal communication and multitasking skills, • Customer Service, • Call Center Support, • Medicare Knowledge, • Data Entry Strong Computers skills and ability to talk and document at the same time Experience in handling 70+ calls Experience Level Expert Level If you are interested in this opportunity, please submit your resume and a recruiter will reach out! Pay and Benefits The pay range for this position is $18.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.