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Job DescriptionArea Director of Operations - Long Term CareEl Paso, Texas Creative Solutions in Healthcare, the largest provider of senior healthcare services Texas, is looking for an Area Director of Operations to assist with directing the day to day operations of assigned communities. This position is responsible for identifying and evaluating current community systems as well as implementing all company standards, policies, and procedures in compliance with state and federal nursing facility regulations. The Area Director of Operations plans, implements, and reports all aspects of territory operations to the company’s Chief Operating Officer. Our company operates over 180 facilities throughout the state of Texas. We deliver a wide array of services to our residents and their families, including respite care, memory care, inpatient rehabilitation, and assisted and skilled nursing. We consider it our highest honor to care for your extended family with a tremendous responsibility to you and your loved ones. The Area Director of Operations is a “road warrior" and spend 4 – 5 days a week in facilities to mentor and train Administrators, as well as troubleshoot concerns with management, residents, family members and may travel to and from their assigned territory, based on the business needs. EDUCATION: Bachelor’s Degree from a four year college or university and current, unrestricted licensure as a Texas Licensed Nursing Facility Administrator, with 3-5 years progressive experience managing multiple facilities; or equivalent combination of education and experience. KNOWLEDGE BASE: • Provide leadership, direction, control, and promote teamwork for assigned facilities and area consultants., • Significant technical experience and demonstrated leadership/management skills., • Restorative care philosophy, excellent professional skill (both assessment and hands-on), and good communication and organization skills., • Working knowledge of local, state, and federal nursing home regulations., • Ensure facilities are meeting the company’s expectations in the following areas: operationally, customer service, departmentally, cleanliness, clinically, and financially, including formulate budgets, monitor spending, maximize revenue, marketing, census building, collections, and facilitate teamwork within the facilities., • Monitor facility compliance by onsite visits, review facility reports, company reports, consultant reports, and timely follow up on identified issues., • Review facility functions in regard to Accounts Payable, Accounts Receivable, Admissions, and related day to day facility operations., • Replace/Recruit new administrators as necessary to ensure proper management at each facility., • Act as a liaison between Corporate management and area facilities., • Support facility Administrators in implementing required company policy., • Interview residents and families for satisfaction with facility and staff/ assist in correcting family or resident grievances., • Facilitate support for the administrators/facilities by being a resource and manager., • Ability to travel extensively and flexibly to meet the needs of the area assigned. RESPONSIBILITIES: • Effective management of Company’s Sales and Marketing efforts to achieve established metrics and corresponding census growth and maintenance objectives;, • Oversight of expense management of labor, food and all other cost centers to assure compliance with budgeted levels adjusted as necessary for actual census and acuity levels., • Manage all operational and financial aspects in a manner to deliver positive leverage annually, i.e., rate of revenue growth exceeds the rate of expense growth., • Oversees the management of each department to assure that each department is operating within the state regulatory guidelines and meets or exceeds standards established for each department, including those relating specifically to Executive Director Standards., • Maintains outreach and education within the community at large, creating positive relationships and marketing opportunities. Works closely with the Community Relations Director to develop and review marketing plans, meet sales goals, and be aware of upcoming move-ins and move-outs., • Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular performance feedback systems and promotional incentive programs., • Assures the healthiest possible residents by monitoring the care of the residents to assure all needs are being met, and that proper documentation is being performed for their care needs as well as their medicine management., • Manages labor through department head involvement so that all labor dollars are within operating budget as tied to census and acuity. Utilizes staffing models to guide scheduling within each department, daily/weekly time and attendance reports to monitor labor use and overtime, and bi-weekly labor reports to review hours used., • Manages budgets for each department to within given budget parameters utilizing spend-down sheets provided from each department head., • Allows no accounts receivable charge-offs by reviewing A/R aging weekly and following up on all unpaid accounts, charging late fees as needed, and issuing move-out letters by the 10th of the 2nd month. Assure that the assessment given to the resident matches the billing spreadsheet., • Minimizes Worker’s Compensation claims by providing in-services in high-risk areas and proactively working with Risk Management to reduce dollar costs when claims do occur. Directs employees in need of health care to the most appropriate level of care, listed on our Worker’s Compensation list of approved doctors and hospitals., • Provides conflict resolution among residents, staff and families to assure no problems go unaddressed, using all available tools such as the Resident Satisfaction Survey, resident council meetings, suggestion boxes, etc., • Hold monthly Quality Assurance/Safety meetings to analyze issues within the community, including reviewing incident reports, safety rounds, worker’s compensation claims, etc., • Ensures that all weekly and monthly documents are forwarded to the Support Center in a timely fashion, including properly coded accounts receivables, time sheets, incident reports, and other reports as requested or required., • Reviews Routine Maintenance calendar with the Maintenance Director monthly to ensure the building stays in good operating condition. Receives documentation from the Maintenance Director that the routine maintenance for the month was performed as outlined in the Policy and Procedure manual, making notes of exceptions., • Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills. Benefits: Our company provides an extensive benefits package, including health/dental/vision insurance available immediately, a generous bonus package for meeting and exceeding company targets, tuition reimbursement, complimentary CEUs, immediate 401(k) eligibility, paid time off, a company-sponsored life insurance, transfer and promotion opportunities, and extensive company training. About Us: Our company philosophy is simple - we believe that serving the senior community is our calling. This extends to our company culture, where we make it our top priority to care for seniors with the respect, compassion and dignity they deserve. We are the largest provider of long term care in the state of Texas, with over 150 facilities throughout Texas. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description VieMed Healthcare is the largest independent specialized provider of non-invasive ventilation (NIV) in the US home respiratory health care industry. We specialize in treating the most challenging respiratory patients inside the home by pairing the best-in-class technology & equipment with the clinical care of a full-time Respiratory Therapist. We are always aiming to be the leading provider in post-acute in-home care with the implementation of palliative services. Our Disease Management program has earned national attention, making us the number one independent ventilation provider in the United States. In recent random studies of our patient population, we have shown a 30-day COPD re-admission rate of 5.7% compared to the industry average of 20-22%*. Over 93% of our patients share that they actually “Breathe Better” on our treatment program! While our Respiratory Therapists provide the highest level of clinical care and support for our patients, our Sales Representatives work in conjunction with healthcare decision-makers to ensure a comfortable transition for the patient from the hospital to their home. This achieves better management of the length of stay and re-admission rates to hospitals, which reduces costs for patients and brings personalized clinical care directly to the patient from the comfort of their own home. Our mission is to educate, nurture, and inspire our patients to lead better lives. Position Summary: This position is a field-based, business development, hands-on clinical sales position that requires a candidate with the drive and skill to be a patient advocate, and positive representative of VieMed. This position is responsible for identifying & initiating one-on-one dialog with new potential referral sources and maintaining positive relationships with existing referral sources. They will leverage their clinical and sales expertise to design/develop cutting edge sales strategies to drive VieMed’s disease management program and respiratory products to new market potential to grow the business within the assigned territory. The candidate will spend most of their time (80% or more) in the field: networking, building relationships, and educating referral sources* within the hospital on all the benefits of VieMed’s disease management program will improve the lives of their patients with Chronic Respiratory Failure. Hospital Referral Sources: Pulmonologist, Hospitalist, Critical Care Physicians, Case Managers, and Social Workers. Essential Sales Duties and Responsibilities: • Market VieMed’s disease management program to potential and existing referral sources, • Develop sales territory action plans and call strategies to maintain ongoing business with current accounts and apply working knowledge of clinical, consultative, and strategic selling skills to drive new market potential to grow the business within assigned territory, • Coordinate and provide educational presentations and in-services for healthcare providers, • Responsible for account activity, sales documentation, reports, and territory management, • Partners with all clinical, managerial, sales staff, and other internal departments within to promote and market our home respiratory therapy services to all referral sources to drive sales growth, • Works with the office staff to ensure prompt and accurate billing and documentation of services, including providing adequate information to satisfy third-party payor guidelines for coverage, • Required to provide availability for patient contact and response to patient needs, • Maintain a level of performance that meets or exceeds the sales quotas, • Other duties/projects as assigned Competencies: • Demonstrated ability to build and maintain solid working relationships with internal and external referral sources geographically located within assigned territory, • Exhibits effective oral and written communication with physicians, location staff, patients, and all referral sources to ensure questions and concerns are processed promptly, • Ability to plan, implement, and execute strategies independently to achieve sales goals effectively, • Exhibit a sense of urgency for goal achievement with a strong commitment to results, • Builds relationships with referral sources, patients, and caregivers, • Strong organizational, prioritizing, and territory management skills, • Be flexible, self-driven, accountable for results, autonomous, yet supportive of team efforts Requirements: The qualified candidate: • Must be a resourceful problem solver who thrives in a fast-paced environment., • Must be well-connected and have established relationships with the Pulmonary, Critical Care, & Hospitalist physicians within the territory (required), • Must be able to provide three informal letters of recommendation from Pulmonologist (required), • Must have a current, valid, active state driver’s license with a clean driving record and own reliable transportation is required Sales Experience: • A proven track record of successful sales experience in a health care setting, and experience working with physicians, nursing management, discharge planners, case managers, and social workers, • Two or more years demonstrated full life cycle healthcare sales experience from lead generation, educating the referral source, persistent follow-up, and follow through on all leads, issues, and success stories, • Two or more years of experience as a Clinical Liaison, preferably within the LTACH level of care, • Previous marketing and/or LTACH marketing experience, • Previous clinical/clinical liaison experience preferred with demonstrated skills in clinical patient assessment, • Formal sales training preferred Preferred Licensure & Education: • The preferred applicant would be a Respiratory Therapist or Nurse with Adult Critical Care experience with business development/physician marketing experience or have a proven sales record in the local Home Medical Equipment market, • Clinical Licensure Preferred (RT, RRT, CRT, RCP, RN, LPN) Work Environment: • Sales: This job operates in the field by calling on, marketing to both existing and potential referral sources:, • i.e., Pulmonologist, Hospitalist, Critical Care Physicians, Hospitals, Case Managers, Social Workers, etc. VieMed Offers: • Competitive Base Salary, • Uncapped Commissions, • Excellent Orientation Program, • Health, Dental, & Vision Insurance, • PTO, • 401K Retirement Plan, • Monthly Cell Phone Allowance, • Marketing Allowance, • Life Insurance, • And Much More! 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