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Team Lead – IT Service Operations for Cloud & Security Managed Service Provider We are a financially backed niche Cloud, Security Managed Service Provider; we’ve doubled our MRR in the last year-and-a-half and continue investing back into our business expanding market share. · Philadelphia, PA · $75,000 - $95,000 + bonuses + profit sharing · Partial work from Home. What’s notable - over the last 18 months we’ve cornered the market for our niche vertical; we’re looking for hands-on technical and service leadership as we continue to scale the model. Over the last two years we’ve made significant improvements in operational efficiency in lockstep with our growth and run a streamlined, proactive managed services model. · We value quality of life; the average tenure is 5 ½ years and we work hard to make sure success is shared and employees grow with the company. · We outline career tracks for all employees – know what you’re working towards, how to get there and see yourself growing professionally and financially with a financially-backed MSP. Primary Function: Technical Lead on Service Desk (Level 2) + Service Operations + help us scale our repeatable service delivery model as we scale. · We are a niche MSP (go niche or go home); average client size is 50 – 500 users. · We’re looking for someone who has been the go-to person on their MSP team, comfortable owning the tougher technical work while helping L1s. · 60% hands-on technical support + 40% service operations. · Someone who thinks in terms of root cause, standardization and client experiences and not just closing tickets. · Handle L2 technical issues and oversee our repeatable service model; then refine and improve processes as we continue expanding market share. Leadership · Keep a pulse on day-to-day service flow: review the queue, confirm work is progressing and make sure tickets get closed cleanly w/communication. · Own client follows through and check in after work is completed. · Coordinate the team’s workload — assign onsite visits, schedule hands-on work and help junior techs approach problems the right way so they continue to grow. Our Tech Stack · Microsoft 365 + Azure AD / Entra ID across hybrid environments: identity, access, policies, MFA/conditional access, clean tenant hygiene. · Windows Server + Hybrid Cloud (Azure preferred) domain services, GPO and environment standardization · Azure Infrastructure — VM provisioning, virtual networks, storage tiers, backup/DR patterns, and helping move clients toward consistent cloud-first configurations. · Networking Fundamentals — VLANs, routing, VPNs, firewalls (we’ll coach and level-up CLI and secure configuration patterns as you grow). Benefits · Profit Share: Everyone participates when the company wins. · Health, Dental & Vision + 401(k) with match · Generous PTO & Paid Holidays - we built the company so people can actually have a life outside of work. · Professional Development is huge because it aligns everyone’s goals: paid training, certification support and dedicated learning time – we’ll even fund your own home lab. · Career Pathing: Clear progression to management. Know what you’re working towards. We also offer career paths into different teams.

Cloud Project Engineer (MSP) with a career track to Solutions Architect. We are a financially backed niche Cloud, Security Managed Service Provider; we’ve doubled our MRR in the last year-and-a-half and continue investing back into our business expanding market share. This role has a career track to Solutions Architect or technical leadership helping us scale our repeatable cloud service delivery model. · Philadelphia, PA · $90,000 - $115,000 + bonuses + profit sharing · Partial work from Home What’s notable - over the last 18 months we’ve expanded our market share and cornered the market for our niche vertical; we continue investing back into the business and we’re looking for technical and service leadership as we continue to scale the model. Over the last two years we’ve made significant improvements in operational efficiency in lockstep with our growth and run a streamlined, proactive managed services model. · We value quality of life; the average tenure is 5 ½ years and we work hard to make sure success is shared and employees grow with the company. · We outline career tracks for all employees – know what you’re working towards, how to get there and see yourself growing professionally and financially with a financially-backed MSP. Primary Function is Projects & Deployments · We are a niche MSP. Clients are 50 – 500 users and this person will work in a small team doing onboardings end-to-end: discovery, documentation, deployment handoff. · Execute a repeatable onboarding and project framework we’ve built and refined and you’re not starting from scratch, but we always have room to refine and improve processes. · Own project delivery across: M365 cloud migrations, Azure tenant/environment builds, network refreshes, firewall/VPN rollouts, identity/security hardening, and stack standardization across incoming clients. Leadership · Work directly with CEO, COO and VP of Business Development (the leadership team) to identify patterns and continuously improve our onboarding playbook; we want to hear your voice and we want someone to make an impact on how we scale. · Team Lead – oversee a skilled technical team; we have good tenure and provide regular training. Our Tech Stack · Hybrid Cloud environments + Microsoft 365 + Azure AD / Entra secure access across client environments. · Azure infrastructure planning and implementation: VM builds, cloud networking, storage layers, and backup policies and bringing structure and scalability to existing environments. · Networking: VLANs, routing, VPNs and firewalls - if you know the concepts we’ll help you advance CLI-based configuration and security hardening. Benefits · Profit Share: everyone participates when the company wins. · Health, Dental & Vision + 401(k) with match · Generous PTO & Paid Holidays - we built the company so people can actually have a life outside of work. · Professional Development is huge because it aligns everyone’s goals: paid training, certification support and dedicated learning time and we’ll even fund your own home lab. · Career Pathing: Clear progression to Team Lead / Solutions Architect. Know what you’re working towards. We also offer career paths into different teams such as operations or vCIO or similar client liaison-type roles (project management or TAM).