Communications and Event Manager
8 days ago
San Francisco
Job DescriptionSalary: $85,000 to $90,000 Position Title: Communications and Events Manager FLSA: Exempt, Full-Time Compensation Range: $85k to $90k, annually with full benefits Schedule: 40 hours/week | Monday - Friday, with some nights and weekends Location: 100% In-Person, on-site in San Francisco, CA Start Date: December 1, 2025 Mission: Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Areas oldest Black-led, Black-serving nonprofit organizations with 106 years of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and we welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services. Summary: BTWCSC seeks a creative, strategic, collaborative, professional and impact-drivenCommunications and Events Manager to help our dynamic, multi-service organization meet its ambitious communications, events, and development goals. The Communications and Events Manager is a key member of the Development, Communications and Outreach Department under the direct supervision of the Associate Director of Communications and Engagement. This role blends communications, internal and external events, and partnerships to establish and grow BTWCSCs voice, vision, and presence. The Communications and Events Manager is responsible for partnering with their department and external contractors to create, execute, and report on an internal and external comms strategy with a clear eye toward the organizations cultural heritage and legacy as the focus. The Manager will also support a Center-wide rebranding process; this role will help run a successful RFP process and ensure project delivery alongside the Associate Director. The goal of this process is to partner with an agency of record and emerge with a comprehensive brand system and website that represents BTWCSCs legacy, culture, values, and place-based services. Essential Duties: Communications: • Support the Associate Director to develop a comprehensive communications strategy for the organization. Approach storytelling with a clear understanding of BTWCSCs mission, vision, values and centering the clients experience, agency, and dignity., • Manage a variety of events, design, photo/video contractors and support the growth of culturally-relevant creative partnerships., • Create and execute quarterly creative content calendars that include blog, social media, external and internal newsletters that align with BTWCSCs goals, amplify impact, voice, and cultural moments., • Create and execute outreach materials, Center-wide and department-specific one sheets and other key documents to represent BTWCSCs work and values to a range of audiences., • Support the Associate Director on a Center-wide identity rebranding project, including:, • Project manage RFP process, • Evaluate design firms to become an agency of record, • After a design firm is chosen: Manage the process, asset delivery, and contractors, • Collaborate on staff implementation and training including socializing new style guides and brand systems, • Collaborate with agency of record to update designs, templates, event signage, and assets as needed, • Support the Associate Director on creation and development of yearly impact reports, including: co-collecting Program Team data, and project managing report process, asset delivery, and contractors., • Work collaboratively, lead and facilitate regular meetings with (5) BTWCSC Program Departments (Housing, Kindergarten-Transitional Aged Youth, Food Justice, Senior Wellness, and Community Wellness and Family Stabilization) to strategically communicate the impact of our programs., • Develop and manage digital and print communications including social media, internal newsletters, external newsletters, website content, and printed materials., • Assist with video/photoshoots and press interviews., • Collaborate with Associate Director and Data Team to monitor, analyze, and communicate key metrics based on the organizations KPIs for growth and grant deliverables., • Co-develop and maintain operational processes for the department including SOP documents, invoicing and administrative tasks., • Engage with our extended digital community by building digital audiences, responding to DMs and comments, reposting and interacting with strategic partners and stakeholders., • Use SEO best practices to optimize content for search engines., • Identify, manage, and develop our audiences (ex: funders, community, partners) across all storytelling platforms., • Design social media assets, graphics for newsletter, and flyers., • Additional duties as needed, including but not limited to events on nights and weekends. Internal and External Events: • Plan and execute high-quality community and stakeholder events that raise organizational visibility and ladder up to our grant deliverables, comms, and organizational goals., • Work with Program Teams and contractors to plan and execute signature BTWCSC community and development events, such as Bloom Ball, WinterFest, HarvestFest and others., • Create and maintain systems for tracking event budgets, attendance, and outcomes as they relate to organizational goals and values., • Coordinate event logistics, volunteers, and event contractors, including setup, teardown, transportation, and staffing, to ensure smooth operations on event days., • Serve as the primary point of contact, providing regular updates, addressing inquiries, and managing expectations throughout the event planning process., • Identify potential risks and develop contingency plans to mitigate them, ensuring the safety and security of attendees and minimizing disruptions., • Conduct post-event evaluations to assess the success of the event, gather feedback from attendees, and identify areas for improvement in future events and communication strategies., • Assist with online event postings and digital/in-person promotion materials., • Coordinate with event partners to gather assets (ex: photos, copy, logos) for digital and print collateral., • Collaborate with contractors to ideate, create, print event collateral., • Develop event-related social media assets, collateral, and flyers., • Additional duties as needed, including but not limited to events on nights and weekends. Qualifications and Skills Required: • 3-5 years of experience in events management, marketing, journalism and/or communications in a similar role, preferably in non-profit or social services sectors., • Bachelors degree in Journalism, Marketing & Communications or related field., • Demonstrated and meaningful experience in live events planning and execution., • Deep and demonstrated understanding of social and racial issues and committed to championing causes that serve low-income and communities of color., • Demonstrated commitment to client-centered visual and written storytelling thats rooted in respect and dignity., • Strong and demonstrated communication and storytelling skills using the established and evolving voice to communicate impact:, • Visual, • Strong visual storytelling skills including framing, lighting, and narrative, especially when capturing content on a phone, directing colleagues to do so, or working with an outside crew on behalf of the organization., • Proficient in industry-standard software and social media platforms native editing tools., • Basic knowledge and experience with design for flyers and minor design adjustments., • Written, • Strong written communication skills with the ability to learn and continue to develop BTWCSCs brand voice through multiple platforms and audiences., • Exceptional copy editing skills., • Ability to give thoughtful feedback to different contractors spanning design, photography, videography, writing, and editing., • Verbal, • Demonstrated ability to communicate ideas and assignments verbally in meetings, between colleagues, with BTWCSCs audiences and key stakeholders., • Ability to give real-time feedback to different contractors spanning design, photography, videography, writing and editing., • Stays up-to-date on the latest industry news, talent, and direction with a deep understanding of the local, state, and national media landscape., • Proficient in industry-standard software and experience managing content and publishing calendars and tools., • Demonstrated ability to build and maintain relationships with other organizations, vendors, businesses and government agencies., • Demonstrated ability to maintain and manage budgets and contracts., • Direct experience in working with vulnerable and diverse populations., • Demonstrated excellence in organizational and systems planning and implementation., • Demonstrated interpersonal skills including flexibility and the ability to listen, negotiate, and collaborate with various stakeholders., • Ability to think on your feet and problem-solve in stressful situations., • Proactive, organized, independent, motivated, detailed and solutions-oriented manager., • Ability to work independently and be both creative and strategic when confronted with complex and multifaceted opportunities and challenges., • A positive attitude, empathy, and strong team-oriented work ethic., • Ability to communicate effectively and professionally with colleagues, clients, volunteers, funders, partners, and dignitaries., • Demonstrates a high degree of professionalism, emotional intelligence, and integrity. Capacity to remain calm and composed under pressure., • Experience in successful people management and acute soft skills., • Demonstrates ability to plan, implement, and execute. Strong applicants must have the ability to be flexible and adapt to change., • Google Suite, MS Excel and software proficiency required. Professional Expectations: In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below: • Ability to respectfully work within and across diverse cultures, backgrounds., • Ability to maintain discretion and confidentiality and handle sensitive information., • Demonstrates a desire to serve others and fulfill community needs for vulnerable populations., • Works effectively with people of different backgrounds, abilities, opinions, and perceptions., • Builds rapport and relates well to others., • Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making., • Embraces new approaches and discovers ideas to create a better client experience., • Strives to meet or exceed goals and deliver a high-value experience for clients., • Pursues self-development that enhances job performance., • Demonstrates an openness to change and seeks opportunities in the change process. Physical Requirements: Must be able to move 35 pounds safely. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment. Schedule: Monday - Friday, 9:00 am to 6:00 pm, some nights and weekends. Additional hours may be required for program activities including but are not limited to, BTWCSC staff or partner events, evening and late-night duty, and staff meetings. A calendar will be provided. Benefits & Compensation: BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full time and exempt with an annual salary range of $85k to $90k plus a full benefits package, including: • 100% employer covered excellent health, dental, and vision benefits, • Paid time off, including 15 days paid vacation, plus holidays and Center seasonal breaks/closures, • Workers compensation, • Employee Assistance Program, • Monthly wellness benefit after 90 days, • Access to daily hot meals and snacks, • Commuter benefits after 90 days, • Life and disability insurance, • 401K match plan (4% company contribution, 1% employee contribution required), • Professional development opportunities, including conferences, seminars, webinars, and trainings BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. According to the San Francisco Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records. To apply, please submit the following: • A brief cover letter detailing your fit and qualifications for the position, • Copies of any relevant certifications, • Resume or CV, • Minimum of 2 references, including at least one recent supervisor, • Application submission screening will be completed on a rolling basis, • Applicants must pass a full background check and LiveScan
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