Director of baseball operations jobs in Dallas, TexasCreate job alerts

Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether its through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment. Who Were Looking For Based in Dallas and reporting to the CFO, as the Director of Finance, youll bring 5-6 years of experience in FP&A, strategic finance, and investor reporting. Investment banking, venture capital and/or private equity experience is a plus. You thrive on turning complexity into clarity, building scalable processes, and leveraging tools to drive forecasting and reporting. Youre fluent in QuickBooks, Google Sheets, Excel, Carta and system integrations, with a strong foundation in financial modeling. Experience in multi-unit businesses, such as hospitality, retail, or entertainment is a plus. Youre comfortable working cross-functionally and partnering directly with leadership at all levels to drive performance and scale. Your commitment to our core values of Be a Good Person, Amp the Experience, Lead Together, & Level Up and your dedication to our pillars of Craft Legendary Experiences, Powered by People, Build for the Future, & Beyond the Game will contribute to a future that's innovative and beyond the ordinary. Your Impact • Budgeting & Forecasting, • Lead company-wide budgeting and rolling forecasts, ensuring alignment with strategic priorities and operational goals, • Build multi-scenario financial models across diverse business units to support agile, data-driven decision-making., • Analyze performance vs. plan and deliver actionable variance insights to drive accountability and departmental ownership., • Support pricing, growth, and margin strategy through deep-dive revenue analysis., • Establish and enforce travel and expense policies and design robust cost control systems., • Ensure total alignment between company goals, financial payouts, and individual performance., • Investor Visibility & Board Reporting, • Own investor-ready financial reporting packages, including cash flow statements, P&L summaries, and internal dashboards., • Support the CEO and CFO in fundraising, preparing datarooms, investor decks, and capital strategy documents., • Build to valuation models, cap table analysis, and investment scenarios., • Lead Board of Directors reporting, tracking KPIs, internal milestones, and strategic goal progress., • Business Systems Integration & Financial Infrastructure, • Own the tech stack: Implement and integrate FP&A/BI tools with HubSpot, POS, and operational platforms to create a "single source of truth.", • Streamline finance operations by establishing workflows for AP/AR, credit card programs, and approval processes., • Define and track KPIs across all business lines to provide real-time visibility into Venue and Licensing performance., • Cross-Functional Collaboration, • Partner with operations, marketing, and business development to align financial plans with real-time business activity, • Establish processes that enable decentralized budget oversight and cross-functional accountability, • Provide insights and leadership that drive continuous improvement and performance across the organizationWhat Success Looks Like in 1 Year, • Reporting Excellence: Monthly reporting and Board packages are being produced smoothly, and delivered with "investor-ready" precision., • Strategic Partnership: You are the go-to financial mind for the leadership team, providing the models and data needed to scale Batbox nationwide., • Operational Control: Spend management policies and automated approval workflows are standard practice across the U.S. team., • System Mastery: Financial planning tools (e.g., Mosaic/Cube) are fully deployed and integrated with QuickBooks and HubSpot.Qualifications, • 5-6 years of progressive experience in finance, FP&A, corporate finance, or related roles, • 3+ years of experience leading budgeting, forecasting, and variance analysis in a dynamic business environment, • Strong financial modeling skills, including multi-scenario and driver-based forecasting, • Demonstrated experience building executive-ready reporting (P&L, cash flow, KPIs, dashboards), • Working knowledge of GAAP financial statements and cash flow management, • Experience partnering cross-functionally to drive financial accountability, • Advanced proficiency in Excel or Google Sheets (including complex models, formulas, and data structuring), • Strong communication skills, with the ability to translate financial insights into clear business recommendations, • Experience supporting Board reporting, investor updates, fundraising materials, and/or dataroom preparation, • Experience building valuation, cap table, or investment scenario models (direct ownership or in partnership with a CFO), • Experience implementing or scaling FP&A tools (e.g., Mosaic, Cube, Adaptive, Planful, Anaplan), • Experience integrating finance tools with operational systems such as QuickBooks, HubSpot, POS, or similar platforms, • Experience in a high-growth or early-stage environment with evolving processes, • Familiarity with business intelligence tools (Power BI, Tableau, Looker, etc.), • CPA, MBA, or equivalent advanced credential, preferredWhat We Offer, • Health, dental and vision options, • Company paid short-term disability, long-term disability and Life/ AD&D, • Paid PTO and paid company holidays, • Opportunity to work remotely for 1 out of 5 days a week (Fridays)

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance What is Batbox? Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable. From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether its through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment. Who Were Looking For We are looking for a Client Success Manager to be based in our Dallas office to build and lead Batboxs customer success function from the ground up. Reporting directly to the Director of Business Development, this role blends strategic leadership with hands-on execution. You will design the customer journey, build scalable onboarding and adoption frameworks, and directly manage key operator relationships while laying the foundation for a future team. This is a high-impact, builder role suited for someone who thrives in fast-paced, high-growth environments and is excited to shape how customers experience and succeed with Batbox technology. Your commitment to our core values of Be a Good Person, Amp the Experience, Lead Together, & Level Up and your dedication to our pillars of Craft Legendary Experiences, Powered by People, Build for the Future, & Beyond the Game will contribute to a future that's innovative and beyond the ordinary. Your Impact • Client Success Foundations: Design and build Batboxs end-to-end Customer Success operating model from the ground up. Establish the full customer journey, onboarding architecture, engagement cadence, segmentation and tiering, success playbooks, health scoring frameworks, and scalable systems. Create the documentation, standards, and processes that will become the foundation of a future Customer Success organization., • Client Relationship Ownership: Directly manage a portfolio of customers, acting as the senior relationship owner. Provide high-level guidance, insights, and strategic recommendations to maximize simulator usage, adoption, performance, and revenue results. Serve as the primary customer advocate with Product, Tech, Support, BD, and Operations., • Handoff & Onboarding: Lead the entire post-sale lifecycle, including structured handoff from BD, kickoff, onboarding, install readiness, training, and go-live support. Build repeatable, scalable onboarding frameworks and operator documentation that will support future team members as the business grows., • Adoption & Operator Success: Develop strategic Success Plans and adoption roadmaps tailored to each customer segment and tier. Monitor account health using data-driven indicators, proactively identify risks, and ensure customers realize meaningful value. Lead structured check-ins and quarterly business reviews with high-value accounts and build scalable adoption programs for broader customer segments.document recurring themes, and refine escalation and support processes., • Issue Resolution & Escalation: Serve as the senior point of contact for customer issues. Triage escalations, coordinate resolutions with Product and Tech teams, and identify patterns that require systemic fixes. Build clear escalation paths, communication protocols, and expectations for future CS staff., • Client Insights & Roadmap Influence: Translate customer experiences, usage patterns, and feedback into actionable insights that influence Product roadmap priorities. Build structured feedback loops, operator insights reporting, and feature adoption analysis. Act as a strategic partner to the CPIO and Product team in shaping improvements and new capabilities., • Retention, Renewal & Expansion: Build ROI narratives, value stories, and data-backed evidence that supports long-term customer loyalty and platform success., • Tools, Systems & Data: Evaluate, select, and implement customer-facing tools including CRM workflows, dashboards, ticketing systems, analytics, and success platforms. Define reporting standards for customer health and usage metrics. Build internal documentation, systems, and data structures that enable scale and future team growth.Your Experience, • Familiarity with CRM tools (HubSpot, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Monday)., • Experience in develop structured launch playbooks, onboarding, and training programs, • Skilled at onboarding, adoption, and managing key customer accounts independently., • Excellent communicator who can simplify complex concepts and lead operator-facing interactions., • Data-driven decision-maker able to interpret usage trends, customer health, and risk indicators., • Strong problem-solving and escalation judgment with the ability to drive cross-functional solutions., • Highly autonomous, resourceful, and effective in ambiguous, high-growth environments.

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