Dog Daycare Front Desk Representative
15 days ago
Albany
Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Flexible schedule, • Paid time off Camp Bow Wow Albany seeks exceptional people to provide loving care for dogs and a superior customer service for our pet parents. We are currently interviewing for a full-time Front Desk Representative (Guest Service Agent). Our full-time employees are expected to work 34-40 hours each week and be available for weekend work and holidays. This is a closing position requiring availability from 12pm-7:45pm. The Guest Service Agent position is physically demanding and full of daily challenges and victories. Requirements • Must love dogs and demonstrate no fear across all breeds and sizes., • Must possess excellent communication skills and be comfortable with both pets and people., • Have a positive attitude, are extremely detailed oriented, trustworthy, punctual, reliable, and responsible., • Must be able to multi-task., • Available to work a flexible schedule including weekends and holidays. We work when others are enjoying vacation and holidays., • Must be physically able to lift 150+ pounds., • Have a reliable personal vehicle., • Be available to work during the hours of 12p-7:45pm, including holidays and weekends., • Must be 18., • Must have proven experience in excellent customer service and sales., • Previous dog daycare and boarding or veterinary reception experience helpful, but not required., • Team player.Skills, • Reliable., • Detail orientated., • Ability to multi-task., • Ability to work in different software platforms., • Works well under pressure., • Flexible., • Punctual., • Attention to detail., • Ability to work independently and within a team.Responsibilities, • Great pet parents promptly., • Escort dogs to the back of house cabin area., • Manage reservations via phone, email, and the portal., • Process credit card and cash payments., • Be knowledgeable of our services., • Upsell services., • Manage client concerns in a timely fashion., • Review vaccine records., • Schedule grooming and training appointments., • General cleaning assignments during slow periods., • Support Back of House during slow periods., • Respond to escalations in the play yards., • Paid Time Off (PTO) for full time employees (34-40 hours) after the one-year anniversary of employment., • Sick Time, • Holiday Bonuses., • Incentive Bonuses., • Up to two days of day care for full-time employees after 8 months of employment.Version 9.24.2025