PATIENT CARE MANAGER (Veterinary/Animal Shelter)
6 days ago
Carrollton
Job Description Operation Kindness is seeking a Patient Care Manager (animal shelter/veterinary - dogs and cats) to join our team! Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home. We offer a competitive salary with an excellent benefit package including medical, dental, and vision insurance, 403b plan, generous PTO, paid holidays and more! Details about the role: REPORTING RELATIONSHIP: Senior Medical Manager POSITION OVERVIEW: The Patient Care Manager is responsible for supervising the Veterinary Assistant Leads and Veterinary Assistants. They are responsible for developing and implementing policies that allow for the best quality of life for the animals housed in medical. This includes overseeing the maintenance of clean, healthy, and safe kennel and exercise environments (indoors and outdoors), enforcing proper sanitation and disease prevention protocols, and ensuring all animals are fed, provided with water, and appropriately exercised depending on their medical condition/status. POSITION RESPONSIBILITIES: Specific Responsibilities • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees, including volunteers, involved with the daily care of medical patients., • Develop, implement, and regularly evaluate program protocols and procedures, including cleaning, by creating and updating SOPs that prioritize quality of life for our medical patients., • Manage and approves timecards and requested paid time off for Veterinary Assistants and Leads., • Facilitates training and onboarding for new employees., • Manages and facilitates continued education for staff (in conjunction with other managers and HR)., • Responsible for employee performance reviews., • Oversees the completion of procedures assigned to Veterinary Assistants (i.e., medicated baths, lime dips, etc.)., • Coordinates animal movement as needed to accommodate isolation space for animals exposed to disease., • Maintains a safe and healthy work environment., • Manages general supplies, including inventory of patient care and disease prevention supplies., • Submit necessary purchase order forms., • Effectively address client concerns/questions in a timely manner., • Oversees animal medical charting and documentation,, • Ensures employees are informed about departmental changes and organizational updates by holding weekly meetings., • Inspires and motivates staff to perform at their best through positive encouragement., • Coordinates with Medical Practice Manager to ensure regular training opportunities for Veterinary Assistants in different medical areas (i.e., wellness, surgery, evaluations, vaccines, etc.)., • Actively seeks opportunities for improvement within the department and utilizes multi-department collaboration to find solutions., • Reports suspicion of animal abuse or neglect to any Manager or above immediately., • Reports any unsafe working conditions to any Manager or above immediately., • Maintains client, donor, volunteer, and staff confidentiality at all times., • Follows SOPs and other safety regulations at all times., • Completes all necessary and requested training in a timely manner in accordance with shelter policy., • Attends staff meetings., • Participates in shelter events as requested. Education and Experience Requirements • High School Diploma or equivalent., • Proven ability to speak, read, and write English fluently., • Minimum 2 years supervisory experience in animal field., • Minimum 2 years Animal Care or comparable experience., • Feels and expresses a genuine liking for animals and for working in an animal care environment., • Supports Operation Kindness’s mission and understands how it is organized and functions as a non-profit organization., • Basic technology skills necessary, including MS Office or similar software., • Effective oral and written communication skills., • Effective and appropriate management of human interaction skills., • Ability to multi-task in a stressful environment., • Critical thinking and problem-solving skills., • Must be eligible to be a driver for Operation Kindness., • Is able to work equally well with paid staff members, clients and volunteers., • Is able to relate well to persons with varied backgrounds and beliefs., • Has a positive attitude; is open to new ideas., • Physical Effort: Position requires lifting and carrying animals and shelter materials weighting up to 40 lbs.; when animals or materials weigh over 40 lbs., another staff member will assist in the lifting and carrying. Position also requires sitting or standing for extended periods of time and speaking over the telephone., • Working conditions: May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and animal diseases. Schedule is subject to varying shifts (days, evenings) including weekends and/or holidays. A background check and drug screen is part of the hiring process at Operation Kindness. Operation Kindness is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics or status.