General Manager
7 months ago
Scottsdale
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts Lead the Pack at Scenthound! As a Scenter Manager, you are responsible for driving membership growth, revenue performance, and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment. This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers. What Youll Do Sales & Revenue Leadership • Own and drive membership sales and engagement, • Drive top-line revenue through memberships, add-on services, and retail (secondary focus), • Educate pet parents on the value of routine hygiene and preventive wellnessMarketing & Community Engagement, • Leverage marketing leads to drive trial visit scheduling, • Build brand awareness through local store marketing, partnerships, and grassroots efforts, • Represent Scenthound in the community through events, outreach, and relationship-buildingTeam Leadership & Development, • Lead, coach, and manage a team of approximately 610 team members, • Interview, hire, onboard, coach, and make termination decisions when necessary, • Conduct daily huddles to align the team on goals, priorities, and performance, • Manage staff productivity, scheduling, and utilization, • Create a positive, accountable, and growth-oriented team cultureOperations & Experience Management, • Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards, • Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up, • Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion, • Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals, • Ensure accurate execution of the SCENT Check process as a core educational and sales tool, • Maintain oversight of inventory, cleanliness, and facility standards, • Uphold all safety protocols, operational procedures, and brand expectations, • Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectivenessWhat Were Looking For, • A proactive, results-driven leader with a strong sales mindset, • Experience in sales and marketing, preferably in:, • Retail or hospitality, • Membership-based businesses, • Grassroots or local marketing, • Proven people management and leadership experience, • Experience managing a retail location and overseeing daily operations, • Strong communication skills with the ability to educate, persuade, and motivate, • Comfortable working in a customer-facing, dog-centered environment, • Dog or pet experience preferred but not requiredIdeal Attributes, • Outgoing and confident, • Curious and eager to learn, • Compassionate with dogs, customers, and team members, • Coachable and open to feedback, • Organized, adaptable, and calm under pressureWhy Join Scenthound?, • Competitive salary plus performance-based bonuses, • Clear career pathing with advancement opportunities (Area Manager and beyond), • A fast-growing, mission-driven company focused on dog wellness and safety, • Ongoing training, coaching, and professional development, • A supportive team culture built on growth, accountability, and careAbout Scenthound Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dogs Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care. If you are a motivated leader who thrives on sales, team development, and making a meaningful impact, we want you on our team. Apply today and grow your career with Scenthound.