IT Technical Support- Hybrid
9 days ago
Miami
Job Description BCforward is currently seeking a highly motivated Business Analyst for an opportunity in Jacksonville, FL Position Title: Business Analyst Location: Miami, FL-Hybrid Anticipated Start Date: ASAP Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date. Contract Duration: 12 month(s) contract with potential extension Pay Rate Range: $32.06/Hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Hybrid schedule requirement of a minimum of 3 days per week- Onsite Job Description: First point of contact for technical support inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products which are being operated by the client through the bank’s electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL Candidate hours will be Brazil Business Hours. Required Skills: • 1-2 years Banking/Financial industry experience., • 1+ years of experience working with customers., • Oral & Written Communication, • Active Listening, • Time Management, • Critical Thinking, • Relationship Building, • Collaborating, • Quality Assurance, • Problem Solving, • Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer), • Microsoft Excel, • Microsoft Outlook, • Microsoft PowerPoint, • Microsoft Word CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients. Responsible for interfacing with med/high revenue clients. Provides technical systems and software support for modification, implementation, or conversion of business systems. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between business unit and software, hardware developers, and vendors. Participates in design, development, and implementation of complex applications, or systems, often using new technologies. Serves as a fully seasoned, proficient technical resource. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations. Work hours are normally 7:00am - 4:00pm EST to cover Brazil work hours. Some US holidays will apply. Ask manger to discuss during interview. Ability to conduct discussions with Clients in a confident manner. • Intermediate ability in computer skills., • Ability to navigate multiple computer systems while interacting with the customer., • Routine accountability is for technical knowledge and capabilities. Typically as an individual contributor., • IT degree preferred or substantially equivalent experience., • Prefered 3 years minimum experience with technical support or banking services, • Speak and write fluently in English and Portuguese (Spanish a plus)., • Excellent communications skills, and ability to present to an audience., • Ability to work under pressure in a team environment., • Ability to liaise with all levels of the firm and people with different experiences and backgrounds., • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate., • Comfortable receiving ongoing performance feedback and coaching., • Comfortable with ongoing change and learning new technology/processes., • Ability to analyze and resolve customer inquiries., • Ability to provide a positive customer experience through creative solutions., • Ability to engage with customers, begin a conversation, build rapport, and handle objections. 1. Fluent Portuguese, 2. Microsoft Office, 3. Strong attention to detail Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.