Location: Remote – IL, IN, MI, MN, OH or WI (Preferred locations Metro Chicago, Twin Cities, Indianapolis, Detroit) The Parkinson's Foundation (PF) makes life better for people with Parkinson’s disease by improving care and advancing research toward a cure. In everything we do, we build on the energy, experience and passion of our global Parkinson's community. The Senior Development Director will assume a primary leadership role within the Midwest Region, a territory of three field Chapters that serves the Parkinson’s community across the Dakotas, Minnesota, Wisconsin, Illinois, Indiana, Ohio and Michigan. The regional Senior Development Director will spearhead efforts to engage current and prospective individual donors and fostering connections between them and the foundation to maximize regional revenue. As a key member of the regional advancement team, the Senior Development Director will play a vital role in realizing the organization’s fundraising objectives. This entails nurturing the professional growth of Chapter fundraising staff; strategizing and cultivating crucial relationships both within and beyond the organization's sphere of influence; and personal identification, cultivation and stewardship of individual major donors. It is essential that the Senior Director demonstrates and upholds the Parkinson’s Foundation values of collaboration, dedication, excellence, integrity, positivity, responsiveness and teamwork. Responsibilities - Responsibilities include but are not limited to the following: - Work with the Regional Director to drive strategy and expansion of individual giving within the Region. - Identify, qualify, solicit, and steward a portfolio of approximately 70+ new and existing donor prospects with the capacity to make major and principal level gifts (from $5,000 to $100,000+). - Advance individual and organizational relationships with prospective and existing donors that result in large philanthropic contributions for the Chapters that make up the Region. - Prospect and solicit funding from corporate and private foundations across the Region, including researching and applying for Foundation gifts. - Develop volunteer relationships that will lead to new donors, corporate fundraising teams, potential honorees, and other revenue-generating opportunities. - Support the professional development of Chapter fundraising staff through coaching and modeling. - Collaborate with the Regional Director to manage Chapter and Regional budgets. - Provide support to Chapter advisory boards. - Work with chapter fund development committees to leverage their personal and professional networks in support of securing high-level gifts for the Foundation's key initiatives. - Collaborate with the Central Region major gifts officer to identify, solicit, cultivate, and steward donors to secure gifts. - Understand the many ways a donor can give through non-cash assets, legacy giving, and individual giving to provide high-quality, personalized experiences for donors. - Gather data to assess donor prospects and develop strategies designed to realize their current and lifetime giving potential. - Use Raiser’s Edge database to document the moves management process and provide accurate relationship status and financial projections for the portfolio. - Translate highly technical information into accessible written and verbal language that will compel donors to support key programs and projects. - Serve as an active member of the Advancement team: support the implementation of short- and long-term objectives; attend staff meetings; serve on special task forces; participate in cross-departmental meetings; and contribute to the Parkinson’s Foundation strategic plan and overall mission. - When necessary, serve as a fundraising generalist working to support temporary regional staff vacancies. - Perform other duties as required or assigned. Required Skills/Qualifications - Bachelor’s degree and a minimum of 7 years of experience in fundraising or commensurate experience, preferably within a non-profit organization. - Proven experience managing a large giving portfolio, including major donors with gifts ranging from $5,000 to $100,000. - Demonstrated ability to build and sustain relationships with a diverse range of individuals and organizations. - Strong track record of successfully closing face-to-face sales and securing sponsorships. - Exceptional ability to provide high levels of customer service to external constituents. - Proficiency in volunteer recruitment and management, with a proven ability to cultivate and retain volunteer support. - Demonstrated expertise in strategic planning, budgeting, and volunteer development, with quantifiable outcomes. - Outgoing and energetic personality, coupled with excellent written, verbal, and presentation skills. - Strong problem-solving skills and meticulous attention to detail, with the ability to adhere to timelines and effectively prioritize tasks. - Proficient in Microsoft Office suite, with advanced skills preferred. - Proficiency in Raiser’s Edge or similar donor management software is highly desirable. - Ability to lift at least 20 lbs. from the ground to waist level with or without reasonable accommodation. - Ability to travel throughout the Region, up to 25% as needed, with reliable personal transportation and a valid driver’s license. - Capacity to work flexible hours, including evenings and weekends as needed, with core business hours adherence. Compensation Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. The salary range for this position is $75,000 to $85,000.
Miami Wow Tours is seeking enthusiastic and personable part-time tour guides to join our team! As a bilingual (English/Spanish) tour guide, you'll be responsible for leading engaging 2.5-hour walking tours around Miami, providing guests with interesting and informative presentations of the city's culture, history, and landmarks. Key Responsibilities: Conduct 2.5-hour walking tours in both English and Spanish Share in-depth, engaging narratives and information about Miami's history and attractions Provide exceptional customer service and ensure a positive experience for all guests Represent Miami Wow Tours in a professional and friendly manner Requirements: Must be bilingual in English and Spanish Strong communication and public speaking skills Energetic, friendly, and enthusiastic demeanor Ability to engage with diverse groups of people Prior tour guiding or customer service experience is a plus but not required Benefits: Competitive pay for only 2.5 hours of work per day Flexible part-time schedule Opportunity to share your passion for Miami with visitors from around the world
We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. Responsibilities Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintain a high level of professionalism and customer service etiquette in all interactions. Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Collaborate with team members and other departments to ensure consistent and effective customer support. Requirements and Qualifications High school diploma or equivalent; college degree preferred. Excellent written communication skills with a strong command of grammar and spelling. Previous customer service or chat support experience is a plus but not required. Strong problem-solving skills and the ability to think quickly and logically. Proficiency in using computers and familiarity with chat and messaging platforms. Ability to multitask effectively and handle multiple chat conversations simultaneously. Empathy, patience, and a customer-focused attitude. Willingness to work flexible hours, including evenings, weekends, and holidays if required. Team player with strong interpersonal skills. Ability to adapt to changing processes and technologies.