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Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development ABOUT OUR AGENCY: Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. Were a team that values hard work, ownership, and showing up every day ready to get the job done. We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in-office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off-site fall planning meeting includes meaningful speakers and team-building activities. Our office culture is driven, fun, and team-oriented. Were looking for someone who can take ownership of their role - someone reliable, consistent, and self-motivated who can work independently and contribute to a team that works hard and enjoys winning together. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Dan Schmidt - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. We believe great results come from consistency and teamwork. Our office offers ongoing sales challenges and recognition programs that reward effort, activity, and performance. New hires can take advantage of fast-start incentives, while experienced team members have opportunities to earn cash bonuses, gift cards, extra paid time off, and ongoing recognition for exceeding expectations. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job Description Overview Join Catholic Charities of Buffalo as a Clinician to empower youth and families by creating strength-based behavior change that will be sustained long after treatment ends. The Clinician will receive ongoing team support, training, and supervision in the Multisystemic Therapy (MST) model as they work holistically with families, youth, their communities, and other key members of their ecology to implement MST. Extensive research has proven the effectiveness of MST. MST therapists work in close collaboration with all involved to address the needs of youth who engage in problematic and criminal behaviors, and, in some cases, substance abuse. The Clinician will empower families to address problematic behaviors and to help their youth ages 11 - 17 make life-transforming changes. Treatment progress is made through intensive interventions such as changing unhelpful family interactions, addressing the youth's problems with peers and in school, and increasing social support, to name a few. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all. Job Responsibilities Engage in weekly case planning and evaluation of case progress, with ongoing support from your supervisor and team members, including through group supervision. While only one therapist works with a particular family, the MST team facilitates a supportive work environment to cover each other's clients for vacation/time off and support each other in maintaining a work/life balance. Receive regular training, professional development, supervision, and consultation activities designed to help you acquire extensive clinical skills within the MST treatment model. Provide clinical treatment to families using the MST treatment model and principles. Some principles include leveraging strengths and focusing on the positive, understanding sequences of behavior, and increasing mature behavior. Conduct a thorough assessment of the client and family: gather information on behaviors of concern and strengths in the family and their ecology to inform conceptualization of the problem behaviors and interactions within the family's ecological context. Work comfortably with a diverse community of clients Learn how to effectively connect with the families in the communities served by the team Continuously work to engage the primary caregiver, family members, supports, and community agency staff (school, probation, child welfare) in change-oriented treatment. Promote agency vision, direction and integrity and assist with agency efforts to identify, explore, and develop opportunities to enhance, market, and expand existing services and programs throughout WNY. Exemplify Catholic Charities' mission, vision, guiding principles and values. Cultivate a culture of equity and inclusion. Communicate, comply with, promote, and monitor the integrity and ethical performance, consistent with Catholic Charities' Corporate Compliance, Code of Ethics, HIPAA, legal mandates & labor laws, managing contractual/funder regulations & accreditation standards, regulations, policies, and procedures (e.g. COA, BBB) Performs other duties as assigned. Qualifications Master's degree in Clinical or Counseling Psychology, Social Work, or a related field preferred. Bachelor's degree with relevant experience in family and/or youth services will be considered. New master's level graduates are encouraged to apply. Knowledge and experience utilizing techniques from evidence-based therapies such as cognitive-behavioral, family systems, solution-focused, and motivational interviewing. Ability to implement interventions within or between systems in a youth's natural ecology (e.g., family, peer, school, neighborhood). Strong collaboration skills and ability to build partnerships with community agencies. Must be prepared to work a flexible schedule, including occasional evenings or weekends for agency-related activities and events. Reliable transportation required to travel within the eight-county WNY region; this position specifically serves families in Niagara County. Why You'll Love Working Here 25 PTO days per year (PTO is prorated based on start date) 13 paid holidays per year (Part‑time holiday pay depends on the employee's regular schedule) Medical, dental, and vision insurance plans 403(b) retirement plan with employer contribution after six months Employer‑paid life insurance and Employee Assistance Program (EAP) Training & development opportunities Applicants must reside in New York State to be considered. Compensation range may vary based on factors including but not limited to skills, education, location and experience. Apply today at: https://ccwny.applicantpro.com/jobs/ As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org. Job Posted by ApplicantPro

Job DescriptionDescription: Job Title: Children’s Care Manager Department: Health Home Care Management Position Summary The Children’s Care Manager provides Health Home Care Management Services for youth ages 0–21. Taking a holistic approach, the Care Manager coordinates a range of services based on individual needs, using a strength-based, trauma-informed, and family-driven model. The Care Manager engages youth and families to ensure they play an active role in developing and carrying out their Plan of Care. This role also links families with community resources, promotes evidence-based wellness and prevention, supports transitions between levels of care, and helps ensure long-term stability and success. Department New Directions Youth & Family Services’ Health Home Care Management program provides care coordination and advocacy for youth and families with complex needs. Care Managers work closely with families and community partners to improve outcomes in health, education, family functioning, and community integration. Agency New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Benefits New Directions offers a competitive benefits package, including: • 105 hours of paid time off in the first year, plus 13 agency holidays, • Medical, dental, and life insurance coverage, • 401k with up to 3% agency match, • Guaranteed raises after the first year, • Opportunities for advancement within a 100+ year old agency where over 30% of staff have been with us for 10+ yearsCompensation $22.27 – $23.40 per hour (first year), with yearly raises. Hours/Schedule Full-Time, Monday–Friday, flexible schedule. Evening and weekend availability may be required based on family needs. Professional Development Opportunities Care Managers receive ongoing training in trauma-informed care, care coordination best practices, and evidence-based wellness and prevention. Staff are supported through regular supervision, in-service training, and continuing education opportunities to promote professional growth. Position Specific Duties/Responsibilities Care Management & Planning • Facilitate collaboration among providers and supports through regular Multidisciplinary Team (MDT) meetings, • Engage youth and families to actively participate in the development of individualized Plans of Care, • Promote evidence-based wellness and prevention, linking youth with appropriate medical, behavioral, and community resources Comprehensive Transitional Care • Follow up with hospitals/ERs upon notification of admissions and discharges, • Facilitate discharge planning and ensure continuity of care post-transition, • Collaborate with providers to adjust services as youth needs change Family Support & Engagement • Connect families with peer supports, self-care programs, and groups to build resilience and knowledge, • Support families in developing self-management skills and adherence to treatment plans Casework Contacts • Maintain a caseload of 12–40 youth depending on acuity, • Provide at least one monthly face-to-face contact for high and medium acuity cases, • Deliver a minimum of two core Health Home Services monthly for all cases, • Participate in outreach and engagement to enroll new clients Crisis Response • Assist families in developing crisis and safety plans leveraging strengths and natural supports, • Collaborate with the team to provide 24-hour on-call coverage when needed Documentation & Compliance • Maintain accurate and timely documentation in the Health Home electronic record system, • Ensure Medicaid and audit compliance in all casework, • Maintain confidentiality of all family information Other Duties • Attend supervision, mandatory in-service trainings, and professional development as required, • Adhere to agency policies, standards, and ethical guidelines, • Perform other tasks as assigned by supervisorsRequirements: Knowledge, Skills, and Abilities • Strong relationship-building, engagement, and communication skills, • Ability to work effectively with youth facing complex medical, behavioral, and mental health needs, • Flexibility to adapt to changing family and system needs, • Ability to collaborate effectively with providers, families, and community partners, • Strong organizational and documentation skills, • Cultural competence in serving families from diverse backgroundsQualifications, • Bachelor’s degree in a human services field and two years of experience working with youth in a community setting OR • Master’s degree in a human services field and one year of related experience, • Valid driver’s license, adequate auto insurance, and compliance with agency driving policies, • Ability to pass an annual physical per agency health policy (Category 1 classification), • Compliance with agency safety standards and safe work practicesCommitment to Diversity, Equity, and Inclusion We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.

Job DescriptionDescription: Job Title: Licensed Behavioral Health Practitioner Department: 29I Health Facility Position Summary As a Residential Social Worker (Licensed Behavioral Health Practitioner), you will assist young people and their families through counseling, education, and support. In this role, you will collaborate with a team of professionals to set treatment goals, conduct comprehensive assessments, and provide individual, family, and group therapy. You will also address substance use issues, support mental health needs, and provide case management services with a focus on permanency. Additional responsibilities include preparing reports, attending court hearings, linking youth and families with community resources, and ensuring that all services meet professional, legal, and agency standards. Department New Directions Youth & Family Services’ 29I Health Facility provides comprehensive, integrated behavioral health services for children and adolescents. By offering assessments, treatment planning, and therapeutic interventions, our team helps youth and families build the skills they need to succeed in life and transition toward permanency. Agency New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Benefits New Directions offers a competitive benefits package to support our employees: • 3 weeks of paid time off in the first year, plus 13 agency holidays, • Medical, dental, and life insurance, • 401k with up to 3% agency match, • Tuition assistance and student loan assistance, • Mileage reimbursement, • Agency-provided cell phone and laptop computer, • Primarily Monday – Friday schedule (9:00 AM – 5:00 PM) with some flexibility, • Opportunities for professional development and advancement, • Join a company where over 30% of staff have been with us for 10+ yearsCompensation $58,548 – $67,458 per year, based on education and experience. Additional raises guaranteed. Hours/Schedule Full-Time, primarily Monday – Friday, 9:00 AM – 5:00 PM, with flexibility as needed. Professional Development Opportunities Licensed Behavioral Health Practitioners receive ongoing professional development through in-service trainings, supervision, and access to advanced learning opportunities. Staff maintain and enhance expertise in trauma-informed care, permanency planning, and evidence-based interventions. Position Specific Duties/Responsibilities • Establish individualized, client- and family-centered treatment goals in collaboration with the multi-disciplinary team, • Conduct comprehensive assessments including risk, trauma, developmental, mental health, and substance use needs, • Provide therapy services: individual, family, group, trauma-informed, and substance use counseling, • Deliver psychiatric supports, psychoeducation, and wellness education, • Promote skill-building and connect youth and families with community resources, • Provide case management services with a focus on permanency and transitions, • Prepare reports, petitions, and attend family court as required, • Screen adoptive resources, complete home studies, and participate in permanency resource events (e.g., Heart Gallery, Family Finding), • Facilitate youth referrals to agencies or providers and provide aftercare support, • Engage youth and families in permanency planning, including safety plans, transition planning, and Lifebook creation, • Collaborate with county, courts, schools, and permanency programs as a liaison and ambassador for the agency, • Participate in multi-disciplinary team meetings, CSEs, and permanency round tables, • Maintain compliance with OCFS, DSS, Family Court, and CSE guidelines and documentation standards, • Provide crisis support and partner with families to strengthen engagement and consistent family time, • Attend mandatory in-service training, supervision, and additional trainings as needed, • Perform other duties as assigned by supervisorRequirements:Knowledge, Skills, and Abilities, • Strong clinical skills in assessment, therapy, and treatment planning, • Experience with youth and families in residential and/or foster care settings, • Knowledge of permanency planning, family systems, and trauma-informed interventions, • Excellent communication, organizational, and collaboration skills, • Ability to engage and support families through crisis and long-term planning, • Ability to adapt to change and function effectively in a team environment, • Knowledge of relevant community resources and referral systemsQualifications, • Required: LCSW, LMFT, LMHC (or LMHC-P), Licensed Psychoanalyst, LMSW (under supervision), or Psychiatrist, • Preferred: Experience providing individual, family, and group psychotherapy to adolescents and families; experience with crisis intervention and substance use treatment, • LMSW or LMHC candidates may be considered with the stipulation that licensure must be obtained within 90 days of hire, • Completion of all required background checks and trainings:, • NYS SCR, SOR, DCJS fingerprinting, SEL, OMIG Medicaid Exclusion, • Mandated reporter training, • Compliance with NYSED and OCFS guidance, • Valid driver’s license, adequate auto insurance, and compliance with agency driving policy, • Ability to pass an annual physical per agency health policy (Category 2 classification), • Compliance with agency safety standards and healthy work environment practicesCommitment to Diversity, Equity, and Inclusion We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.

Job Description Overview Catholic Charities of Buffalo is seeking a full-time Mental Health Clinician for our Behavioral Health unit, Monsignor Carr Institute (MCI) in Niagara County. Join a diverse team of experienced professionals dedicated to our mission of inclusivity, compassion, and empowerment. We celebrate diversity and life experiences to help our clients live healthier, happier lives. The Mental Health Clinician will report directly to the Clinic Supervisor. This position follows a 40-hour workweek, Monday through Thursday from 8:00 a.m. to 6:00 p.m., with Fridays off. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all. Job Responsibilities Orient new clients to treatment expectations and course of outpatient treatment Complete comprehensive initial assessments to determine appropriateness for admission and course of treatment Admit clients to the program as per policy and regulations; make appropriate referrals if clients do not meet admission criteria Develop and update treatment plans, including needs, strengths, safety, and corresponding plan of care Provide individual, group, and family therapy based on the client's treatment plan Communicate with clients' families, designated collaterals, and service providers; collaborate with other programs for comprehensive care Re-engage clients who withdraw from treatment when clinically appropriate Discharge clients per policy; complete discharge summaries and facilitate "warm" hand-offs Conduct sessions in-person or via approved teletherapy platforms Produce accurate, timely progress notes reflecting the client's status, progress, and treatment goals Complete outpatient treatment review (OTR) forms and other required documentation promptly and accurately Conduct case record self-audits as required Adhere to all applicable federal and state laws and regulations, including those governing confidentiality, privacy, program, billing, and documentation standards Promote adherence to high ethical standards, consistent with the Corporate Compliance Program, Code of Ethics, legal mandates, labor laws, and accreditation standards (e.g., COA, BBB) Perform all duties in accordance with CCB's corporate compliance and ethics program Seek guidance, consultation, and direction from supervisors and treatment team members Participate in required staff meetings and designated training Attend educational training to maintain skills and keep credentials up to date, including completing required continuing education units (CEUs) Take necessary steps to complete licensure if hired with a master's degree only and/or provisional licensure Exemplify Catholic Charities' mission, vision, guiding principles, and policies and procedures Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care Cultivate a culture of sensitivity and respect for diversity Infuse agency values in therapeutic care, offering quality, client-centered, strengths-based, solution-focused behavioral health and substance abuse services Qualifications Master's degree and at least a license-eligible degree in Social Work, Mental Health Counseling, psychology, psychiatric nursing or related discipline. Achievement and maintenance of New York State license (LMSW, LCSW, LCSW-R, LMHC, LMFT, or LCAT) is required for continued employment. At least one (1) year of professional behavioral health experience (internship experience may be counted). Exceptional interpersonal and communication (oral and written) skills required. Demonstrated ability to engage and maintain effective relationships with a clinical team. Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce results Familiarity with WNY community and continuum of human services (health, behavioral health and social services) systems, organizations and resources Fluent in various computer applications (e.g., Word, Excel), electronic database systems and electronic health records Experience with 10e11 EMR system a plus Must be prepared to work a flexible schedule in order provide person-centered care. What We Offer 40 hours per week 13 paid holidays 25 PTO days per year (Pro-rated based on first year start date) Comprehensive health, dental & vision offerings for full-time Employer-paid life insurance for full-time Ancillary benefit offerings for full-time Flexible Spending Account (FSA) option for full-time Health Savings Account (HSA) when electing a high deductible health plan for full-time Employer-paid Employee Assistance Program (EAP) 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months Compensation range may vary based on factors including but not limited to skills, education, location and experience. Apply today at: https://ccwny.applicantpro.com/jobs/ As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org. Job Posted by ApplicantPro

Job DescriptionDescription: Job Title: Family Peer Support Specialist - Per Diem Department: Family Peer Support Position Summary The Family Peer Support Specialist is responsible for providing direct services to families caring for or raising a child experiencing social, emotional, developmental, medical, substance use, and/or behavioral challenges. Services support the child’s ability to remain safely in their community and are designed to achieve goals identified in the child or youth’s treatment plan. The Specialist empowers families through outreach, advocacy, and skill development, while fostering productive partnerships between families, service providers, and community resources. Department New Directions Youth & Family Services’ Family Peer Support program provides individualized and group support to strengthen families’ ability to navigate complex systems. Staff work collaboratively with families, service providers, and community partners to promote stability, growth, and resilience. Agency New Directions Youth & Family Services is an equal opportunity employer committed to anti-racism, justice, and equity. We welcome applicants from diverse cultures and backgrounds to uphold our values and mission and to reflect the communities we serve. Benefits • Paid time off (pro-rated for per diem), • Opportunities for professional growth within a supportive organizationCompensation $35 per hour Hours/Schedule Per Diem, flexible schedule based on client and program needs (evenings may be required). Professional Development Opportunities • Training in Family Assessment of Strengths and Needs (FANS), • Ongoing supervision, in-service training, and renewal credential support, • Participation in agency-provided certifications and skill-building sessionsPosition-Specific Duties/Responsibilities Individual Family Support • Provide outreach and advocacy to parents/guardians of youth with significant emotional or behavioral needs., • Conduct preliminary assessments using the Family Assessment of Needs and Strengths., • Engage families, bridge connections, and support transitions between services, including accompanying families to programs and assisting with required documentation., • Address barriers that prevent families from fully participating in services., • Support families during transitions such as placements, crises, or changes in service systems., • Empower families to make informed decisions and build self-advocacy and parenting skills., • Prepare families for successful transition out of peer support services. Collaboration and Community Partnerships • Work collaboratively with formal systems, providers, and informal networks., • Conduct outreach and needs assessments with community partners., • Maintain knowledge of Niagara County community resources. Documentation • Maintain accurate and timely case records, including assessments, service plans, progress notes, and outcome monitoring., • Adhere to Medicaid billing and documentation requirements., • Document group meetings, participant rosters, topics, and related expenditures., • Conduct client satisfaction surveys at regular intervals. Agency Standards/Norms • Participate in regular supervision and staff meetings., • Maintain a flexible schedule based on family needs., • Adhere to agency policies and the Family Peer Advocate Code of Ethics., • Utilize normative culture in interactions., • Perform other duties as assigned by the supervisor.Requirements:Knowledge, Skills, and Abilities, • Ability to work respectfully with families, youth, and community partners from diverse backgrounds., • Strong advocacy, observation, and communication skills (verbal and written)., • Flexibility and adaptability to changing needs and emergent situations., • Teamwork and willingness to accept supervision., • Knowledge of behavioral health and child-serving systems., • Must meet agency driving and health requirements.Qualifications, • Demonstrated lived experience as a parent or primary caregiver navigating multiple child-serving systems on behalf of a child with emotional, developmental, health, or behavioral needs.(required), • Must have the Family Peer Advocate (FPA) Professional Credential(required), • High school diploma or equivalency preferred (may be waived for relevant life experience sufficient for peer certification)., • Valid driver’s license, adequate auto insurance, and ability to meet driving criteria per agency policy.Commitment to Diversity, Equity, and Inclusion We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.

Job DescriptionDescription: Job Title: Residential Crisis Aide Department: Residential Services Position Summary The Residential Crisis Aide is responsible for creating and maintaining a therapeutic milieu both in the cottage and in the school setting. This includes supervising youth based on their individual needs and following their Individual Crisis Management Plan, assisting with daily living tasks, providing individual and group support, and facilitating opportunities for building and maintaining positive connections with family and community resources. The position ensures the safety and welfare of all youth in care at New Directions Youth & Family Services. Department New Directions’ Residential Services programs provide structured, supportive environments for youth, focusing on emotional stability, personal growth, and family engagement through therapeutic relationships and consistent support. Agency New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Benefits New Directions takes pride in offering a comprehensive employee benefits package: • Medical Insurance: Coverage effective the first of the month following hire; employer contributions and HSA deposits available., • Dental & Vision Insurance: Coverage effective the first of the month following hire; New Directions pays part of the premium., • Health Savings & Flexible Spending Accounts for medical and childcare expenses., • Wellness Program & EAP to support personal and family well-being., • Paid Time Off: 3 weeks of PTO plus 14 paid holidays each year. PTO includes designated sick time, with options to carry over or partially cash out after the second anniversary., • Retirement: 401K with up to 3% company match after one year., • Insurance: Company-paid long-term disability and life insurance, with options for additional voluntary coverage., • Professional Growth: Tuition reimbursement (up to $8,000 for degrees; $750 for certifications), guaranteed internal interview opportunities., • Discounts & Perks: Verizon discount, credit union membership, Normative Recognition Award program., • Loan Forgiveness Support: Eligible for Public Service Loan Forgiveness, Teacher Loan Forgiveness, and NYS Loan Forgiveness programs.Compensation Starting pay: $19.04 – $20.00 per hour (based on education and years of relevant experience). Hours/Schedule • Full-Time, • Monday – Friday, 8:00 a.m. – 4:00 p.m.Professional Development Opportunities New Directions invests in developing future leaders through tuition reimbursement, professional development, training opportunities, and internal advancement pathways. Position Specific Duties/Responsibilities • Engage with youth at intake and support orientation to the program., • Communicate with families/resources upon arrival and facilitate initial contact between youth and family., • Supervise and engage youth in daily routines, ensuring emotional and physical safety., • Facilitate family connections (e.g., video calls, phone calls, family time)., • Utilize each youth’s Individual Crisis Management Plan to provide therapeutic crisis intervention., • Participate in multidisciplinary treatment teams to coordinate services., • Observe and document behavioral and emotional needs, providing updates to team members., • Complete required documentation (logs, incident reports, notes) before the end of each shift., • Administer prescribed medications as directed under Health Services supervision and maintain accurate records., • Support daily living routines, chores, and upkeep of the cottage environment., • Maintain mandated reporter responsibilities and report incidents as required., • Encourage and support youth’s life skills, organization, and hygiene., • Maintain Therapeutic Crisis Intervention (TCI) and First Aid/CPR certifications provided by the agency., • Support classroom supervision and youth transitions within the school environment., • Participate in community and restorative circles, as well as PBIS systems., • Attend supervision, in-service training, and required certification renewals., • Other duties as assigned.Requirements: Knowledge, Skills, and Abilities • Ability to work effectively with youth, families, staff, and community partners from diverse backgrounds., • Ability to build appropriate, respectful relationships with youth and guide their development., • Strong teamwork, communication, and adaptability skills., • Ability to manage a unit or cottage effectively and participate in treatment planning., • Valid NYS driver’s license, adequate auto insurance, and reliable transportation (exceptions may apply for non-driving positions)., • Ability to pass an annual physical for Category 3 job classification., • Compliance with agency safety standards and health policies.Qualifications, • High School Diploma or GED required., • Degree preferred., • Driver's License required., • Previous childcare experience preferred., • Must be able to build appropriate, respectful relationships with youth, guide their development, manage the unit/cottage effectively, and exercise sound professional judgment. We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development ABOUT OUR AGENCY: Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. Were a team that values hard work, ownership, and showing up every day ready to get the job done. We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in-office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off-site fall planning meeting includes meaningful speakers and team-building activities. Our office culture is driven, fun, and team-oriented. Were looking for someone who can take ownership of their role - someone reliable, consistent, and self-motivated who can work independently and contribute to a team that works hard and enjoys winning together. ROLE DESCRIPTION: Dan Schmidt - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems., • Bilingual Spanish preferred.