Merchandise Business Operations Manager
3 days ago
Santa Monica
Job Title: Business Operations Manager Job Overview: The Business Operations Manager plays a critical role in enabling the Merch Business department to achieve operational excellence, financial discipline, and consistent execution across all merchandise projects. This role manages P&L, budgets, forecasts, and business reporting while providing strategic financial insights to support decision making. The ideal candidate combines strong analytical skills with a pragmatic, hands-on approach to creating structure and clarity in a fast-paced, evolving environment. This is a pivotal role that will help expand HYBE artists’ vision, identity, and brand presence through merchandise, strengthening fan engagement and driving our business growth in North America. Responsibilities: • Develop short and long-term business plans, setting milestones and tracking progress against targets., • Create annual budgets and rolling forecasts for each artist and merchandise project., • Review monthly actuals vs. budget, analyze variances, and recommend actions to drive profitability and efficiency., • Build robust financial models and scenario analyses to evaluate new revenue streams, partnerships, or market expansions., • Prepare detailed sales recaps, margin analyses, and P&L reports; manage royalty and intracompany settlements with accurate reconciliation of sales, costs, and inventory data., • Develop, implement, and refine standard operating procedures to ensure clear, efficient workflows., • Support contract drafting, review, and compliance monitoring to ensure financial and operational alignment., • Collaborate closely with cross-functional teams to maintain alignment on budgets, timelines, and deliverables., • Identify areas for operational improvement and proactively recommend and implement solutions. Qualifications: • Bachelor’s degree in business administration, finance, or related field., • 7+ years of experience in business operations, project management, FP&A, or management consulting., • Demonstrated ability to analyze and convert complex data into actionable insights and reports., • Strong proficiency in Excel and financial modeling; comfortable managing large, complex datasets., • Experience preparing P&L recaps and tracking project-level performance., • Proven ability to develop and improve operational processes across teams., • Excellent written and verbal communication skills; able to work with all levels of the organization., • Practical understanding of the entertainment or merchandise business is preferred., • Bilingual proficiency in Korean and English preferred. Salary Range: $100,000-$130,000/year