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Job Description Specifically, you will take ownership of the following: RESPONSIBILITIES: • Perform and complete alterations according to Indochino’s guidelines and service standards, • Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed, • Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting, • Customer-centric approach, understanding and showing enthusiasm for the product and brand, • Press, steam, and spot clean garments/merchandise as necessary, • Follow quality control guidelines and garment inspection, • Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner, • Complete any rush orders, special requests and escalated situations, • Maintain an accurate record of alterations completed, utilizing the tools provided, • Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue, • Cultivate customer relationships to create loyalty and foster brand ambassadors, • Identify and communicate possible quality discrepancies, both from factory and from vendors, • Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion, • Educate customers and Showroom personnel on proper fitting techniques, • Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate, • Ensure preventative maintenance of equipment and report any damage or broken equipment immediately, • Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times REQUIREMENTS: • High level of applied tailoring skills, • Knowledge and ability to complete all alterations needed in store., • Ability to bridge communication between Showroom staff and tailors, • Ability to multi-task, prioritize and work within tight deadlines, • Strong desire and aptitude to develop, learn and grow through hands-on experience, • Proficiency in Word, Excel or Google Docs is a definite asset, • A strong design sense and trend awareness across all fields, • Previous experience in Fashion Retail an advantage, • Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner, • High level of ownership, accountability and initiative, • Flexibility to work retail schedules such as weekends, evenings, and holidays, • Desire to work in a fast-paced environment guided by iterative learning and team engagement., • Excellent organizational, interpersonal, and time-management skills, • Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms WHY WORK AT INDOCHINO: • Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company., • Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed., • Impactful Work: Contribute to a growing retail department and help shape the future of Indochino., • Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences. Compensation Range: $30.00

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