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Job Description JOB DESCRIPTION JOB TITLE: CASE MANAGER DEPARTMENT: SERVICES REPORTS TO: SENIOR CASE MANAGER LOCATION: Queens, NY (Rego Park) SALARY: $40,000.00 -$45,000.00 SUMMARY: The Case Manager assesses an individual’s needs, plans a course of action, links individuals to services and monitors progress for families with children within the homeless shelter. S/he must assure families receive appropriate information and referrals to address issues so that they can obtain and maintain housing. Proof of Covid-19 vaccination required. DUTIES & RESPONSIBILITIES: • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals., • Meet weekly with clients to assist with the achievement of individual service plan goals., • Coordinate services with Housing Specialist, other staff and external partners, • Provide advocacy for individual clients around entitlements and services., • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions., • Document case management activities in accordance with agency and funding source guidelines and procedures., • Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning., • Achieve monthly placement quota, as assigned., • Facilitate workshops, groups and escort clients as applicable., • Attend staff meetings and trainings to enhance skills that are related to job function., • Must be able to work flexible, alternate schedules which may include evening and weekend shifts., • Perform other related duties. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: Bachelor Degree in Social Work or Human Services Field with f case management experience working with the homeless, mentally ill, substance abuse and/or low-income populations. Bilingual a plus. Strong relationship building skills required. Ability to work independently but know when to raise issues to supervisor. Excellent organizational and time management skills necessary. Ability to effectively multi-task and follow-up on a timely basis. Strong PC skills required including Word and Excel. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Monday-Friday 9:00 AM -5:00 PM 35 Hours Weekly

Job Description About Rising Ground: Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. We recognize that systemic injustices disproportionately affect marginalized communities, and we are committed to dismantling these barriers through restorative, survivor-centered practices. Our Home+ Program is a direct response to the housing instability that survivors of domestic and gender-based violence face, ensuring they have the resources, support, and autonomy to remain safely housed. Position Summary: The Home+ Case Manager plays a vital role in providing trauma-informed, survivor-centered case management for individuals impacted by IPV and GBV. This position supports survivors in navigating complex systems including housing, financial resources, legal services, and safety planning to empower them to remain safely housed or transition to stable housing. We are seeking a passionate advocate who is deeply committed to social justice, anti-oppressive practices, and healing-centered engagement. The ideal candidate will approach their work through a racial, economic, and gender justice lens, recognizing the structural barriers that impact survivors' ability to access safety and stability. The position will report to our Rising Ground hub in Harlem, Manhattan. This position may require candidate to occasionally work from Manhattan Family Justice Center. What You’ll Do · Provide compassionate, survivor-centered case management to a caseload of 25-30 clients at any given time and serve at least 100 clients annually. · Conduct comprehensive intake assessments, identifying each client’s safety, housing, and financial needs. · Develop individualized service plans rooted in client autonomy, self-determination, and harm reduction. · Support survivors in navigating housing-related challenges, including public assistance applications, relocation planning, and financial aid. · Provide crisis intervention, emotional support, and safety planning, ensuring services are trauma-informed and culturally responsive. · Advocate for survivors in interactions with landlords, public assistance programs, healthcare systems, and legal services. · Facilitate access to flexible funding for housing stabilization, emergency needs, and economic empowerment. · Assist survivors in accessing the Office of Victims’ Services (OVS) compensation program and other financial assistance resources. · Connect clients to community-based organizations for legal advocacy, financial literacy, employment support, and mental health services. · Develop and maintain strong referral pathways to ensure clients have access to a broad range of housing, legal, and economic support services. · Engage in community outreach to increase awareness of Home+ services, especially among underserved survivors, including BIPOC, LGBTQ+, immigrant, and justice-involved individuals. · Advocate for systemic change by addressing structural barriers that disproportionately impact survivors from marginalized communities. · Work collaboratively with city agencies, grassroots organizations, and social justice groups to improve access to survivor-centered resources. · Maintain accurate and confidential client records in compliance with HIPAA, VAWA, and other relevant privacy laws. · Document client interactions, financial assistance allocations, and service outcomes in the program’s case management system. · Regularly assess program impact and participate in continuous quality improvement efforts to enhance service delivery. · Work closely with the Home+ Coordinator and Program Supervisor to ensure that survivors receive holistic and culturally relevant support. · Participate in weekly supervision, case conferences, and training sessions focused on trauma-informed care, restorative justice, and anti-oppressive practice. Qualifications · Bachelor’s degree in social work, psychology, human services, or related field preferred (Master’s degree a plus). · At least two (2) years of experience providing case management, advocacy, or direct services to survivors of trauma, violence, or systemic oppression. · Deep understanding of the intersections of domestic violence, gender-based violence, housing instability, economic justice, and systemic oppression. · Experience working with diverse populations, including BIPOC, LGBTQ+, immigrant, and justice-involved communities. · Strong knowledge of NYC housing systems, public benefits, emergency financial assistance programs, and legal advocacy resources. · Commitment to anti-oppressive, harm reduction, and restorative justice approaches. · Ability to work independently and collaboratively within a team and across disciplines. · Excellent organizational, communication, and crisis intervention skills. · Bilingual (Spanish, Mandarin, Haitian Creole, or another language) preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: · Hybrid (in-office and remote) with flexibility to meet clients in community settings or conduct virtual support sessions. · Ability to travel within the assigned borough to engage with survivors and community partners. Position Type/Expected Hours of Work: · Full-time position (35 hours per week), Monday–Friday, 9 AM–5 PM. · Flexibility to work evenings and weekends as needed to accommodate survivors’ schedules. Additional Requirements: · Authorized to work in the U.S. · Ability to work in-person in Harlem, Manhattan, NYC for at least 3 days or more per week. · Ability to travel to other Rising Ground sites (if required) Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.

Job Description Job Title: Student Housing Leasing & Marketing Manager Reports To: Director of Housing & Residence Life Location: The Summit Apartments at Queens College, Flushing, NY Compensation: $60,320.000-$63,240.00 per year, furnished apartment & comprehensive benefits package FLSA Status: Exempt Company Information: Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. Summary Under the direct supervision of the Director of Housing and Residence Life, the Student Housing Leasing & Marketing Manager is responsible for all aspects of marketing, leasing, summer conferences, and resident accounts. This position is expected to prioritize a superb resident/guest experience, commitment to teamwork, and administrative excellence. The Student Housing Leasing & Marketing Manager is expected to live onsite and participates in an emergency on-call rotation for after hours resident and facilities emergencies. Essential Duties and Responsibilities • Create and execute annual marketing plan in collaboration with Director, • Create and execute resident retention strategies in collaboration with Director, • Administer all licensing functions for prospective residents and renewals, • Manage assignments and room changes to maximize occupancy and operational efficiency, • Collaborate with Director and Assistant Director for Residence Life to plan and execute all administrative and guest experience activities related to move-in and move-out for all lease periods (fall, spring & summer), • Manage collection of all fees and maintain associated records, • Maintain and produce reports for company and other stakeholders, • Create and maintain content for community website and social media channels, • Develop digital and printed marketing assets, • Develop and pursue leads for summer business (conferences and interns) and other year-round venue rentals, • Partner with Queens College Office of Venue Rentals for summer conference operations, • Assist with customer service functions including package management, e-mail, phone, and in-person communications, recording work orders, and resident lock-outs., • Support the general management and administrative operations of the facility., • Assist in management of keys and locks, • Participates in management on-call duty phone rotation To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Bachelor’s degree with experience in student affairs, business adminstration, or a related field or work., • 2-3 years of experience as a full-time professional in housing administration, • Experience developing marketing content for promotional and/or sales purposes, • Ability to organize and maintain sensitive data, • Strong interpersonal, communication skills, computer competency including Microsoft Office apps, and the ability to work with a diverse population., • Confidence in managing confidential crisis issues, • Effective skills in customer service, leadership, and organization, • Critical thinking, organizational and problem solving skills., • Experience in higher education administration and/or property management., • Experience and knowledge of data management systems (e.g. StarRez, Yardi, Entrata, PeopleSoft), • Experience supervising and training professional and student staff. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not an employment contract. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Job DescriptionResidential Group Home Manager Help Others to ASPIRE HIGHER! When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading not-for-profit agency employing 1000+ staff and providing over 70 program sites in Nassau and Suffolk. ACLD assists children, teens and adults in reaching the highest level of independence with the freedom to ASPIRE HIGHER in their hopes, dreams and accomplishments. We are currently seeking a few exceptional people who have a passion to create a meaningful impact in the lives of the amazing people we support. ACLD (Adults and Children with Learning and Developmental Disabilities, Inc.) is looking for a seasoned, dynamic Residential Manager to direct the day-to-day operations of an adult residential group home. The ideal candidate can manage diverse duties and multiple priorities; and is able to maintain effective relationships with people supported, families, staff, and other internal/external departments. Candidate should have strong initiative, excellent problem solving skills and the ability to be creative, while managing multiple priorities in a busy residence. This is a full-time position and requires flexibility in work schedule including at least one evening and one early morning shift per week and weekend hours. Position is also required to be on-call. Responsibilities:§ Promote a positive and productive work environment§ Hire, train and coach all direct care employees including Assistant Manager§ Promote ACLD’s values and strategic vision§ Develop and manage Individual Service Plans and Plans of Protection/Behavior Support Plans§ Ensure oversight of Health & Fire Safety§ Manage crisis situations and behavioral issues as the needs arise§ Manage budgets and ensure sound fiscal management procedures are being followed§ Ensure accurate documentation and service billing is complete and submitted in a timely fashion§ Diligent in complying with OPWDD and ACLD policies, rules and regulations We require:§ High School Diploma; Bachelor’s Degree preferred§ Two years experience working in I/DD field§ One year supervisory experience§ Strong managerial skills and written and verbal communication skills§ Clean and valid New York driver’s license§ Strong Microsoft Office computer skills Apply online at or just email to . An EOE m/f/d/v Tues-Sat 9am - 5 pm 35 hours