Inside Sales Representative | Real Estate
hace 2 días
Miami
Full-time, In-Office — Coconut Grove, Miami Role Description Riley Smith Group (RSG), a top-producing real estate team based in Coconut Grove, is seeking a highly driven Inside Sales Representative to manage inbound inquiries, nurture database opportunities, and convert conversations into qualified appointments for our agents. This is not a passive administrative role. This role is for someone who thrives on sales conversations, fast response times, and identifying opportunities within a large database. You will be the first point of contact for many prospective buyers and sellers, responsible for responding to inbound leads, qualifying opportunities, and ensuring that every inquiry receives consistent and professional follow-up. You will work closely with our sales and marketing team, ensuring that leads are nurtured, tracked, and converted into appointments while maintaining clear visibility into the overall health of the database. If you are self-motivated, competitive, and hungry to generate new business, this role offers the opportunity to grow within one of Miami’s top real estate teams. What Success Looks Like (First 90 Days) • Fast response times to inbound leads across all platforms, • Consistent follow-up systems established for new and existing leads, • High-quality appointments booked for agents each week, • CRM action plans implemented and maintained across assigned leads, • Clear visibility into lead status and database activity, • Strong communication and collaboration with agents and leadership This role is accountable for conversion and opportunity creation, not just lead handling. KEY RESPONSIBILITIES Lead Management and Database Oversight • Serve as the first point of contact for inbound real estate inquiries, • Respond quickly and professionally to incoming leads and sales calls, • Qualify prospects and identify their needs, timeline, and motivation, • Monitor lead distribution and ensure timely follow-up by agents, • Maintain clear visibility into the health and activity of the database, • Capture accurate information and update all interactions within the CRM Appointment Setting & Opportunity Creation • Convert inbound conversations into qualified appointments for agents, • Identify opportunities for listing appointments and buyer consultations, • Use consultative sales techniques to understand client needs and provide guidance, • Maximize opportunities within every interaction to generate new business, • Ensure agents are properly briefed on all appointments and lead context Lead Nurturing and Follow Up Systems • Create and manage follow-up action plans within the CRM, • Execute consistent follow-up through calls, texts, and email communication, • Maintain ongoing communication with prospects who are not yet ready to transact, • Track engagement and activity signals to identify emerging opportunities, • Ensure no qualified lead goes untouched within the database Sales Call Handling • Answer inbound sales calls and inquiries from prospective clients, • Provide a high-level customer experience during all conversations, • Handle a high volume of conversations while maintaining professionalism and accuracy, • Document key details from all conversations within the CRM, • Escalate opportunities or concerns to agents or leadership when appropriate Performance and Process Optimization • Maintain consistent CRM data quality and accurate lead tracking, • Monitor follow-up activity and help improve database engagement strategies, • Identify patterns or opportunities within the database that could generate new business, • Meet or exceed monthly and quarterly appointment and performance targets, • Work with leadership to continuously improve lead conversion processes WHO YOU ARE • Highly self-motivated and competitive, • Comfortable initiating and handling sales conversations, • Disciplined with follow-up and organization, • Thrives in a fast-paced, performance-driven environment, • A strong communicator with excellent listening skills, • Solution-oriented and proactive when identifying opportunities, • Professional, positive, and confident speaking with clients You understand that consistent follow-up and speed-to-lead are critical drivers of business growth. REQUIREMENTS • Minimum 2+ years of ISA, inside sales, or appointment-setting experience, • Experience working with a CRM system such as Follow Up Boss, Boomtown, or similar platforms, • Experience working with a project management software, like Monday.com, • Proven experience converting inbound leads into qualified appointments, • Strong phone communication and relationship-building skills, • Ability to manage high call volume and multiple conversations simultaneously, • Highly organized with strong attention to detail, • Comfortable working in a fast-paced sales environment Work Schedule Monday – Friday: 9:00 AM – 5:30 PM Must be available to answer incoming sales calls on nights and weekends as needed COMPENSATION AND GROWTH • Competitive base salary + performance-based bonus structure, • Paid time off, • Opportunity to grow into a senior lead conversion or sales support role, • Access to industry training, systems, and real estate sales development RECURRING MUST-ATTEND RSG EVENTS • Coconut Grove Real Estate Talks (Local; Bi-annual), • RSG Happy Hours (Select events throughout the year; Local; Recurring), • RSG Team Meetings (Select events throughout the year; Local; Recurring) TO APPLY Please submit your resume to