Parts Associate
17 days ago
Westminster
Job Description Job Title: Parts Associate Department: Parts Supervisor: Parts Manager Summary Description Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner. Duties and Responsibilities • Provide customer service to external customers., • Meet customer needs, offers options, resolves problems and follows up with customers., • Ensure full customer satisfaction without unnecessarily referring customer to other staff members., • Maintain friendly, helpful demeanor., • Provide professional, knowledgeable, courteous customer service., • Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges., • Monitor for shoplifting., • Perform all cashiering functions in accordance with company cash handling policies and procedures., • Check price tags for alterations., • Does not accept checks unless processed through cross checks., • Use appropriate verification procedures for credit card purchases., • Keep sales floor neat, clean and fully-stocked., • Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory., • Ensure merchandise is attractively displayed., • Maintain cashiering desk/areas in a clean, organized fashion., • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc., • Assist with answering incoming calls and directing them to the appropriate person or department., • Make tags for damaged merchandise, deliver daily to designated area., • Comply with all company and department policies and procedures., • Perform other related duties as assigned or requested Benefits: • Employee Discounts, • Paid Training, • 401K with Company match, • Medical, Dental, and Vision Insurance, • Voluntary Term Life and Long-Term Disability, • Accident, Critical Illness and Cancer Insurance, • Flexible Spending Account access, • High School Diploma or equivalent degree or greater required., • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience., • Ability to take initiative and problem solve., • Excellent verbal and written communication skills., • Ability to present oneself as well as the company in a professional manner., • Knowledge of applicable laws/policies/principles/etc., • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet., • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus., • Attention to detail., • Requires the use of both hands., • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material., • Requires standing and/or walking for extended periods of time. • Requires the ability to balance and push an 800+lb motorcycle. Working Conditions • The noise level in the work environment is usually loud., • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department., • Occasionally exposed to exhaust fumes or other airborne particles., • Frequently works near moving mechanical parts.