Restaurant Manager
16 days ago
Los Angeles
Job Description Restaurant Manager Job Description Reporting to: F&B Director Summary of Position: Responsible for the day-to-day functions of the F&B Department, including but not limited to staff relations, guest relations, and Room Service. Supporting the Food and Beverage Director and management team as needed. Summary of Essential Functions: • Ensure that there is a management presence on floor at all times., • Uphold and support Coyle, Forbes and all Service Standards., • Reports to work as scheduled, in uniform, well groomed, and ready to be in position., • Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures., • Assess staff performance, conduct appraisals, and strategize for improving staff performance., • Maintains professional relationships with all coworkers and guests., • Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work., • Responsible for overseeing staff and ensuring guest satisfaction., • Resolving staff issues/concerns while on shift., • Immediately resolving guest complaints/issues., • Properly communicating with other departments regarding daily activities/issues., • Supporting staff with service when and where necessary., • Providing proper guidance to staff including training and disciplinary action as required., • Monitoring staff schedule to accommodate business needs on a daily basis., • Responsible for profit goals of the Food & Beverage operation., • Develops, maintains and administers a sound business and organizational plan for the property's Food & Beverage operations., • Trains and supervises all key Food & Beverage employees of the property., • Leads by example., • Having full knowledge of menus., • Having deep knowledge of wine., • “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some sort of meaningful contact with a table (e.g. verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly/ non-intrusive conversation)., • Following and enforcing policies, procedures and service standards, safety and sanitation policies including emergency procedures., • Consistently assures that the Food & Beverage services are operated in accordance with all applicable local, state and federal laws., • Ensures that all safety and sanitation standards are in compliance with local/state health department regulations., • Supports and implements all policies & procedures for the Food & Beverage department., • Managing reservations, questions and guests' complaints., • Ensuring resolution of guest complaints to guest satisfaction., • Ensures the highest standards for the Food & Beverage services., • Other tasks as assigned. Summary of Job Requirements: • A four-year Hospitality Degree preferred but not required., • Must have 3-5 years related experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation., • Must possess excellent written and verbal communication skills., • Must be highly organized, efficient and detail oriented., • Must have excellent interpersonal/relationship building skills., • Must be proficient in the use of Microsoft Word, Excel and Outlook., • Must have supervisory, coaching and staff development experience., • Must have a strong business aptitude. Summary of Physical Requirements: • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the facility to others., • Must be able to move, pull, carry, or lift at least 20 pounds., • Kneel, bend, crouch and climb as required.