Austin 20 (Parmer/McNeil) Grocery - Customer Service Rep - Part time
hace 13 horas
Austin
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Key responsibilities include: • Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays; performs the duties of Customer Service Assistant as needed, • Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise, • Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales, • Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures Additional department-specific responsibilities include: • Beauty: Knowledge of beauty and cosmetic aids, • Drugstore / General Merchandise: Prepares tags and signs as needed, • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed, • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training), • Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games Qualifications and key requirements include: • Age requirement: 18+, • Work experience: Knowledge/skills/abilities required include strong customer service skills, communication and interpersonal skills, reading and writing skills, and planning and organizing skills, • Education: HS diploma or GED (or equivalent) required, • Physical demands and working conditions vary by department:, • Beauty: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs, • Drugstore / General Merchandise: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs, • Grocery: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists; frequently be exposed to cold conditions; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; occasionally be exposed to loud noise, and wet conditions; demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs, • Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to wet conditions and loud noise; frequently be exposed to ambient temperatures; demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs, • Healthy Living: Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch; frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion; occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements; occasionally be exposed to cold, loud noise, and wet conditions; must be able to lift 50 lbs, and manage in excess of 50 lbs