Project Manager
hace 8 días
Memphis
Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance About CRDN CRDN is the leading expert in textile, electronic, art, and contents restoration. We restore peace of mind to our customers after they have suffered loss due to fire, water, or wind disasters. Our expertise and commitment to excellence have made us a trusted partner for insurance companies, helping families recover from unexpected damage to their personal belongings. Position Overview CRDN of Little Rock is seeking a Restoration Tech/Contents Cleaner who is hard-working, and confident in his/her ability to follow company procedure during the packout, packback, and cleaning of textiles and contents. The candidate is comfortable meeting new people, organized, has excellent communication skills, and is a team player. We value the hard work, knowledge, and experience you have obtained being a restorer and we hope to have you on our team! Duties: The Project Manager is responsible for managing assigned projects from job start-up through close-out, serving as the primary liaison between customers, adjusters, field teams, and internal departments. Project Planning & Job Setup • Review job scopes, estimates, and work authorizations, • Coordinate job setup including scheduling, materials, equipment, and labor, • Ensure required documentation, and approvals are in place before work begins, • Establish project timelines and milestonesCustomer & Adjuster Communication, • Serve as the primary point of contact for homeowners, adjusters, and contractors, • Provide regular project updates and manage customer expectations, • Coordinate inspections, walkthroughs, and meetings, • Address concerns professionally and escalate issues when necessaryField Oversight & Coordination, • Oversee day-to-day job progress and quality in the field, • Coordinate with Operations Managers, General Manager, Sales Reps, and crews, • Ensure work is performed according to scope, schedule, and standards, • Identify issues early and implement corrective actionsDelivery Oversight, • Contact customers no later than 48 hours after deliveries to confirm receipt of items and ensure satisfaction, • Attend final deliveries to verify proper placement, condition, and completeness of all contentsScope Management & Documentation, • Ensure scopes accurately reflect work performed, • Identify scope changes and prepare change orders or supplements, • Maintain accurate job notes, photos, and documentation, • Ensure documentation meets insurance, TPA, and company requirementsFinancial & Budget Management, • Monitor job costs, labor hours, and material usage, • Ensure jobs remain within approved budgets, • Review estimates, invoices, and billing documentation for accuracyQuality Control & Compliance, • Ensure work meets carrier guidelines, and company SOPs, • Conduct quality inspections throughout the project lifecycle, • Address deficiencies and ensure corrective actions are completed, • Ensure compliance with safety, regulatory, and contractual requirementsScheduling & Resource Management, • Coordinate crew schedules with Operations Manager, • Coordinate subcontractor schedules, • Adjust schedules as needed to prevent delays or downtimeSafety & Risk Management, • Enforce safety policies and PPE requirements on jobsites, • Identify and address safety hazards, • Ensure incidents and near misses are reported and documentedBilling & Close-Out Support, • Ensure job documentation supports accurate billing, • Coordinate with billing staff to resolve discrepancies, • Assist with collections and job close-out requirements, • Ensure final inspections, approvals, and customer sign-offs are completedReporting & Leadership Communication, • Provide regular updates to Operations Managers and General Managers, • Report on job progress, risks, and performance metrics, • Participate in production and leadership meetings as requiredTeam Collaboration & Professionalism, • Work collaboratively with Sales, Production, Billing, and Management teams, • Always represent the company professionally, • Mentor junior staff as assignedContinuous Improvement, • Identify inefficiencies and recommend process improvements, • Support training initiatives and SOP adherence, • Stay current on industry standards, carrier requirements, and best practicesBenefits:, • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance