
Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

Position Overview As a Virtual LMHC, you will provide client-centered, evidence-based therapeutic support via secure telehealth platforms. You’ll work remotely, delivering individual (and potentially group or family) counseling to diverse clients. The role emphasizes strong clinical skills, virtual communication proficiency, documentation accuracy, and maintaining professional licensure/ethical standards. Key Responsibilities • Conduct initial intake assessments, clinical evaluations and diagnoses as needed (via video/phone)., • Develop individualized treatment plans, set goals with clients, monitor progress, and adjust plans accordingly., • Provide therapy sessions (individual, couples, family, or groups) using evidence-based modalities (e.g., CBT, DBT, ACT, trauma-informed care) in a virtual setting. (Telehealth.org), • Maintain accurate and timely clinical documentation in a HIPAA-compliant electronic health record (EHR) or telehealth platform. (Telehealth.org), • Collaborate with other clinicians, psychiatrists (when applicable), case managers or referral services to ensure continuity of care. (Telehealth.org), • Uphold professional licensure standards, confidentiality, ethics, and virtual best practices., • Optionally: participate in team meetings, supervision/consultation sessions, continuing education, quality improvement initiatives. Required Qualifications • Master’s degree in Clinical Mental Health Counseling, Counseling Psychology, Marriage & Family Therapy, or a related clinical field., • Active, independent LMHC or LPC licensure in state of practice (or multi-state licensure, depending on organization)., • Proficiency using technology: high-speed internet, webcam, private/quiet workspace, experience (or comfort) with telehealth platforms, EHRs, documentation systems., • Strong interpersonal, communication, and relational skills; ability to engage clients virtually and build rapport., • Experience or comfort with evidence-based treatment modalities and working with a diverse client population, including issues such as anxiety, depression, trauma, substance use (depending on role). Work Environment / Schedule • 100 % remote (work from home) via secure telehealth platform., • Flexible schedule (many virtual roles allow part-time, full-time, choose your own hours) but may require some set hours (e.g., evenings) depending on client population. (College Recruiter), • Must ensure a confidential workspace, reliable internet connectivity, and ability to maintain professional boundaries in a virtual setting., • Occasional team meetings, supervision, or training sessions via video conference. Compensation & Benefits • 1099 employment, • Salary/hourly rate varies depending on experience, licensure, and number of hours., • Administrative support for billing, client referrals, credentialing may be provided by employer/telehealth vendor.