Buscar empleo: 258 ofertas de trabajo de healthcare director en San Diego, California (abril 2026)

Director Commercial Operations and Analytics

hace 2 días

San Diego

Director, Commercial Operations and Analytics Presented by The Jiles Group PLEASE NOTE: Candidates MUST BE within a commutable distance to the Sorrento Valley area in San Diego, CA. There is no relocation allowance for this role. OPPORTUNITY OVERVIEW The Jiles Group is pleased to present this high-impact leadership opportunity on behalf of our client, a forward-thinking specialty clinical laboratory dedicated to disrupting and creating a new treatment paradigm for Gastrointestinal and other autoimmune diseases. As a proven innovator, our client drives precision-guided care forward with testing designed to improve therapeutic efficiency and patient outcomes—through a purpose-built portfolio of novel precision diagnostics that meaningfully impact care across the patient’s healthcare journey. Our client is preparing to launch a game-changing, first-to-market suite of predictive testing to inform drug selection and optimized dosing strategies for individual patients, holding the promise of delivering cost-effective and sustained positive clinical outcomes over time. POSITION DETAILS Job Title: Director, Commercial Operations and Analytics Department: Sales Operations Reports To: Sr. VP, Commercial and Corporate Development POSITION SUMMARY The Director, Commercial Operations and Analytics is a key company leader charged with propelling the organization’s growth objectives as the leader in transformative precision clinical diagnostics. This role is responsible for leading and maintaining all activities associated with sales force operations and commercial analytics, including portfolio forecasting, sales reporting and analysis, field performance analytics, CRM software platform and functionality, call planning, incentive compensation and awards programs, territory and district alignments, payer contract management functions, and general sales and market access personnel support. The position requires exceptional analytical and operational skills, overseeing the entire lifecycle of these initiatives—from conceptualization and proposals through implementation, ongoing operation, and efficacy analysis. The Director also manages relationships with third-party vendors and collaborates with internal partners across Sales, Marketing, Training, Reimbursement, HR, Finance, and IS. ESSENTIAL DUTIES AND RESPONSIBILITIES General • Instill a sense of team and actively manage, coach, and train the Commercial Operations and Analytics team through effective communications, participatory management, developmental coaching, and other methods to sustain a positive team environment., • Lead, maintain, and continuously improve the analytic and operational infrastructure and processes that support the Commercial organization for current and future business opportunities., • Manage and coordinate activities of staff engaged in data analysis on third-party reimbursement trends and contract administration for payer and institution accounts., • Help drive portfolio forecasting processes in line with corporate master calendar planning and reporting milestones., • Develop demand and new product launch forecast models in partnership with Sales, Marketing, Market Access, and Finance., • Develop and distribute key performance indicators through management reporting dashboards., • Develop analytical methods to establish fair and unbiased territory goals and call plans for the sales force and market access team., • Continually update performance metrics and establish promotional responsiveness of products., • Design sales force IC Plans and recognition programs; update on a quarterly basis., • Calculate field performance against IC plans and provide quarter-end analysis of payouts to executives for sign-off., • Conduct analytical modeling of different sales force IC Plans to help inform the appropriate plan., • Provide data-based guidance on development of promotion criteria and performance improvement guidelines for the sales force., • Design all sales reports for the sales force and internal customers, including recurring sales reports (call planning, incentive scorecards, goal statements, test reports, performance to goal, manager reports) and internal dashboards (brand dashboards, KPIs, call plan adherence)., • Serve as subject matter expert and, where necessary, project manager for internal Commercial Operations initiatives (e.g., CRM changes, sales report designs, special marketing mix/sales force resizing projects)., • Provide sales management with ad hoc data analysis ahead of national sales meetings, business reviews, and product launches., • Administer and execute all functions related to Incentive Compensation for the sales force—goals publishing, sales tracking, payout calculation, payout approvals, payment submissions., • QC and coordinate field sales reports related to incentive compensation, territory performance, and call planning., • Coordinate monthly sales forecast meetings; maintain and update the latest forecast alongside the Finance department., • Create and manage the Commercial Operations and Analytics budget., • Provide system and database support for all Commercial Operations systems/reporting platforms, with emphasis on the Salesforce.com platform., • Manage relationships and serve as point of contact for internal business partners including Sales, Marketing, Training, Reimbursement, HR, Finance, and IS., • Manage relationships and serve as point of contact for external vendors., • Address all field questions in a thorough and timely manner., • Create all training for sales operations tools and programs; provide ongoing training opportunities and workshops as needed., • Facilitate Helpdesk functions for the field (iPad and sales report issues)., • Create and maintain field sales territory alignments across all systems for incentive compensation, sales reporting, third-party vendors, and financial purposes., • Provide operational support to the Sales, Marketing, and Market Access teams., • Prepare and deliver Commercial Operations presentations for new hire training classes, national sales meetings, district meetings, state-of-the-business calls, and any other relevant forum. SUPERVISORY RESPONSIBILITIES Directly supervises employees in the Commercial Operations and Commercial Analytics department as assigned in support of company objectives. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work to meet department goals and objectives; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION AND EXPERIENCE Generally requires a Bachelor’s degree (B.S.) from a four-year college or university (degree in mathematics, economics, business, statistics, engineering, or accounting is preferred), along with 4+ years of work experience leading Commercial Operations. Experience within a clinical laboratory setting with expertise across sales and market access operations leadership is highly preferred. Previous management experience including responsibilities for hiring, training, assigning work, and managing staff performance is required. Proficiency in the following applications is required: Advanced Microsoft Excel, Intermediate Microsoft Word, Intermediate Microsoft PowerPoint, Advanced Salesforce.com, and a practical understanding of relational databases (MS Access, SQL, or similar). QUALIFICATIONS Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Advanced ability to work with mathematical concepts such as probability and statistical inference. Reasoning Ability Advanced ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations None required. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Some ground and air travel may be required. WORK ENVIRONMENT The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Jiles Group • Executive Search & Recruitment

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