Client Care Coordinator
10 days ago
Sherman Oaks
Job Description Position: Client Care Coordinator Reporting To: Respite Manager Work Type: Hybrid Pay Range: $26 -$30 Hourly POSITION SUMMARY: The Client Care Coordinator acts as a vital liaison between Libertana and its clients ensuring high levels of customer satisfaction through professional communication effective problem-solving and reliable service coordination. This role is instrumental in managing client inquiries scheduling services maintaining accurate records and ensuring a smooth flow of information between clients and internal teams. QUALIFICATIONS: • Associate or bachelors degree strongly preferred in health care social work gerontology sociology., • Minimum 2 years of experience in customer service administrative support or a related field., • Minimum 1-3 years of experience in healthcare senior care or home care setting., • Knowledge of elder care disability support or chronic illness management., • Strong interpersonal and communication skills., • Excellent organizational and time-management abilities., • Proficient in Microsoft Office and CRM systems., • Ability to manage multiple tasks efficiently., • Demonstrated empathy patience and a client-focused mindset., • Familiarity with HIPAA or similar confidentiality regulations., • Bilingual Spanish preferred., • Reliable transportation., • Valid Drivers license. ESSENTIAL DUTIES AND RESPONSIBILITES: The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions. • Serve as the first point of contact for clients via phone email or in-person interactions., • Schedule and conduct in-person assessments for new clients as well as follow-up reassessments., • Educate clients on available services program policies and procedures., • Create individualized care plans based on the clients physical emotional and social needs., • Collaborate with caregivers case managers and healthcare professionals to ensure comprehensive care., • Maintain up-to-date client records in company EMR software systems., • Perform routine follow-up calls and visits as needed to ensure client satisfaction., • Communicate client needs and preferences to internal teams to ensure personalized service., • Conduct regular audits of care plans and update as needed or as clients care evolves., • Send out Bi-Annual surveys to clients and report results to team and management., • Address and resolve service-related concerns or issues when possible or escalate to management., • Ensure compliance with local regulations company policies and care standards., • Assist in generating reports and required documentation., • Communicate regularly with staff and scheduling team to ensure caregiver compatibility., • Assist with onboarding and offboarding processes for clients., • Provide feedback or training support to caregivers based on client experience., • Participate in internal team meetings case reviews and quality improvement efforts., • Traveling/driving throughout LA San Diego Fresno County and surrounding areas., • Perform other duties as assigned. PHYSICAL REQUIREMENTS: • Stand sit talk hear and use of hands and fingers to operate computer telephone and keyboard on a frequent basis up to 20% of the time., • Reach stoop kneel and bend up to 20% of the time, • Moderate amount of walking up to 10% of the time., • Moderate amount of driving up to 50% of the time., • Close vision requirements due to computer work on a frequent basis, • Light to moderate lifting may be required up to 25lbs on a frequent basis., • Pushing and pulling up to 25lbs. Required Experience: IC Key Skills Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding Employment Type : Full Time Experience: years Vacancy: 1 Hourly Salary Salary: 26 - 30