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Job Description This position is available remotely in Washington State. Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: · Strive to apply an equity lens to all our work. · Reduce health disparities. · Become an anti-racist organization · Create an equitable work environment. About the Role Responsible for the operational delivery of the plan’s case management and coordination programs and processes. Provides case management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness, and/or highly complex medical/behavioral and social conditions. The goal is to improve members' quality of life and ensure cost-effective outcomes by using internal and community-based resources. The Case Manager level will be determined by the hiring manager based on education, previous experience, and demonstrated leadership skills. To be successful in this role, you: • Have a Bachelor’s degree in nursing, or a master’s degree in social work and/or related behavior health field (preferred), • Possess Current, unrestricted license in the State of Washington as a registered nurse (RN) (required) OR, • Current, unrestricted license in the State of Washington as a Social Worker (LSWAA, LSWAIC) (required), OR, • Current, unrestricted license in the State of Washington as a Mental Health Counselor (LMHC), Mental Health Professional (LMHP), or Marriage and Family Therapist (LMFT) (required), • Have a minimum of one (1) year case management, home health or discharge planning experience; or a combination of education and experience which provides an equivalent background required OR, • Have a minimum of one (1) year facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse/substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families. Experience with those who have disabilities and knowledge of Child and Families Services, • Have a minimum three (3) years of clinical experience in an acute care and/or outpatient setting (required), • Experience and proficiency with Microsoft Office products, • Possess a Case Management Certification (preferred) The Case Manager I is responsible for performing telephonic case management for members with acute, chronic, and complex needs. Examples listed below are not necessarily exhaustive and may be revised by the employer. • Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions., • Works within a multi-functional team to connect with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes., • Assesses, evaluates, plans, implements, and documents care of members within the organization’s clinical database system, in accordance with organizational policies and procedures., • Responsible for the assessment of members, including identifying and coordinating access to the appropriate level of care and treatment. Uses the assessment information to assign the appropriate risk and complexity level, and create and document a care plan in coordination with the member, family and health team input., • Initiates a plan of care based on member-specific needs, assessment data and the medical/behavioral plan of care. Goals for members are measurable and developed in conjunction with the patient/family to improve quality of life., • Plans care in collaboration with members of the multidisciplinary team, and considers the physical, behavioral, cultural, psychosocial, spiritual, age specific and educational needs of the member in the plan of care., • Reviews and revises the plan of care with the interdisciplinary care team to reflect changing member needs based on evaluation of the members’ status, and/or as a result of reassessment., • Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team. Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided. Engages community resources where applicable., • Conducts interdisciplinary care team meetings with the member/family to assess care plan and recommend adjustments as indicated., • Continuously evaluate members’ progress towards goals, identify potential barriers to attaining goals and expected outcomes in collaboration with other health care team members., • Documents all case activity using the CHPW care management system and follows documentation standards and protocols., • Collaborates with the Transition of Care (TOC) team if a member is hospitalized., • Serves as a liaison at various local and statewide meetings and/or workgroups and provides clinical support to providers’ network to enhance integrated care coordination., • Assesses barriers to care and assist members and health care team to address concerns., • Implements developed workflow activities and activities for designated programs., • Conduct member case management in the field at Provider(s) office, member’s home, inpatient medical or psychiatric hospitals, skilled nursing facilities, adult family homes, or in a community setting., • Attend member appointments or care conferences in-person in collaboration with the members care team when indicated., • This position may require traveling on behalf of the Company and working in the field. It is required that a current driver’s license, proof of insurance and an acceptable driving record are maintained., • Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards., • Managed care (Medicaid and/or Medicare) experience, • Previous experience using Care Management software applications, • Knowledge of, and experience with, community resources preferred, • Knowledge of Medicare and Medicaid regulations, • Experience in care management workflow systems, • Effective verbal and written communication skills, • Strong organizational, time management, and project management skills, • Ability to work independently, • Comfortable presenting in a group setting, • Perform all functions of the job with accuracy, attention to detail and within established timeframes., • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency, • Vaccination requirement (CHPW offers a process for medical or religious exemptions) The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 66E and has a 10% annual incentive target based on company, department, and individual performance goals. CHPW offers the following benefits for Full and Part-time employees and their dependents: • Medical, Prescription, Dental, and Vision, • Telehealth app, • Flexible Spending Accounts, Health Savings Accounts, • Basic Life AD&D, Short and Long-Term Disability, • Voluntary Life, Critical Care, and Long-Term Care Insurance, • 401(k) Retirement and generous employer match, • Employee Assistance Program and Mental Fitness app, • Financial Coaching, Identity Theft Protection, • Time off including PTO accrual starting at 17 days per year, • 40 hours Community Service volunteer time, • 10 standard holidays, 2 floating holidays Sensory*: Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance. Physical*: • Extended periods of sitting, computer use, talking, and possibly standing Frequent decision-making. Work Environment: Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

Job Description A career in caring for animals is a life well lived. We recently went through an ownership/management change in 2025. We strive to be the most professional and knowledgeable pet care team in the PNW. That team is crafted from wonderful and dedicated people who have a passion for animals that exceeds the norm. We are deeply loving, ultra-communicative, supportive, forward-thinking, detail-oriented, open-minded, and safety driven individuals who have banded together to build a terrific team to care for clients' fur-children. Frolic Pet Services is currently hiring Part-Time Dog Walkers & Pet Sitters in various neighborhoods from North Seattle, Downtown, West Seattle, South Seattle, Des Moines, Kent, Auburn to Federal Way. Frolic Pet Services is a locally-owned professional pet care company providing various services to clients in the Puget Sound region since 2008. Our team is composed of life-long animal lovers who are deeply dedicated to the well-being of the pets entrusted to their care. Most of our staff have been working with us for 5+ years! We are seeking dedicated do-good-humans to join our team to provide high quality pet sitting and dog walking services to our long list of beloved pets. Our company structure is different from the others - we believe in having W2 employees, not 1099 independent contractors, so that we can offer our staff support, provide expert education, and have stable schedules, among many other benefits. This allows us to focus on our core values to provide clients reliability, consistency, and a professional level of care and safety. If you have a passion for pets, a keen eye for detail, and enjoy a physically active work-life balanced with puppy bellies - Apply now! Check out our website for a full description of what sets us apart and why we're so proud to welcome another long term staff member to our team! - Read through our pages - About Us, Our Team, and our Careers page! We provide a wide variety of pet care services to clients all over the Puget Sound region, and our services are offered 365 days a year. We have a plethora of services from dog walking to kitty care, daytime drop-ins, vacation care, and even sleepovers - we do it all. Our Dog Walkers/Pet Sitters are provided with expert training and are supported by our small knit office team who work with you to create appointment schedules, with driving routes considered, that are suited to your location and availability. We're always ready to assist when questions arise while you're out spending time with pets. We handle all of the marketing, training, client contact, set up and administration duties so you get to just focus on giving those high quality belly rubs, exercise, and loving care to all the pets! Additionally, we are also looking to expand our office and management team out of Des Moines - if you have experience working in the animal industry, have an animal training background, or want to transition to a pet-centered office career - we'd love to meet with you. See our CAREERS page for more detailed information on how we operate, job duties, responsibilities and requirements. Schedule: We Service North Seattle to NE Tacoma. The area you live in is typically the area you work in - service 'zones' aren't set - we build a custom schedule based on your location and availability. Routes are localized, pre-scheduled, and mapped for efficiency & accuracy by our amazing office team. We have staff who are incredibly helpful even being available for a routine 1 hour window of time! So whether you can work with us 2 hours a week or 25, we encourage you to apply! We also look for backup for all shifts, all locations, on all days to support our team. Zones: North Seattle / Downtown (Metro/Cap) / West Seattle / Mercer Island / South Seattle / Renton / Des Moines-Burien / Kent / Auburn / Federal way / NE Tacoma. Shifts*: Morning 8-10a / Midday 10a-4p / Eve 4-8p / and Overnight "sleepover" in clients' homes typically 7p-7a (adjustable 7-9 with a 12-hour stay). Hours: are depending on client requests and staff availability, while most of our clients have the same recurring schedule every week, we also have a lot of clients who add-in for last minute needs or go on vacation. Due to the nature of pet care, exact hours may vary based on client requests in your coverage zone(s). If you are able to travel to another zone, more hours may be available! Responsibilities • Provide professional and high-quality pet care Dog walking and pet sitting duties for regular weekly, one-time, & vacation-care clients, i.e. cleaning, feeding, walking at various pace, playing, petting, brushing, pet waste clean-up, light housekeeping, medication administration, etc., • Provide dog walking at pace for individual pet need as well as guidance to stay on track with their owners training regimens., • Communicate with the Frolic office and clients, and provide appointment updates & cute pet photos/videos via our app., • Update our team about any changes with clients details or instructions, especially regarding pets, home instructions, locations, entry, safety, etc., • Be able to keep an attentive eye out for potential issues or problems; provide quality attention in relation to the health and safety of all the pets you work with., • Previous experience in the animal industry is highly desired, but not required - dog walker, dog trainer, veterinary technician, vet tech, vet customer service representative or receptionist, kennel tech, dog handler, doggy daycare camp or boarding, animal caretaker, etc., • Most importantly, must deeply love animals and have a caring personality putting safety and pet happiness first., • Must be 21 years of age or older., • Valid driver's license and reliable & insured vehicle required. (bike/scooter commuters encouraged to apply as well!), • Reliable smartphone with data package, messaging, GPS, email, phone, and camera required. (You will be required to download an app and use it throughout your entire working day with location services activated - Battery backup highly encouraged), • Vaccination against COVID-19 as recommended by the CDC. Some clients are still requesting masking in their homes., • Possess a high level of patience, calm demeanor, and problem-solving attitude. Things can occasionally go not-quite-as-expected when dealing with pets, so a cool head with a focus on safety is a must!, • Attention to detail regarding situational awareness, written instructions and pet health., • Highly communicative, team player, and comfortable asking questions or addressing possible issues., • Adjustable to a changing schedule - clients adding in, adjusted requested arrival times, and covering for your co-workers when they're out sick or on vacation., • Time management, self-motivated, and able to stay on task with little or no supervision., • Friendly and outgoing personality, able to interact and communicate with clients and co-workers in a consistently professional manner. Physicality is required for this job as it is highly active. Since safety is our top priority for you and the pets, our requirements reflect that. While we do train basic body mechanics, dog walking leash handling, human body adjustments for dog body language you'll need to meet the following requirements. Please note that we walk a LOT, and depending on your schedule, it's possible to have a full day of back to back dog walk appointments scheduled (30-60 minute appointments each) for possibly 4-6 hours of 'walk time'. While each client has pets with different exercise needs, most clients need help getting their dogs tired out - so not all appointments are a leisurely stroll with an elderly pup. We also walk on different pathways and in all kinds of weather so coordination along with pace is needed to be successful. Able to walk at a moderate-to-fast pace (including hills) for long periods of time in all weather conditions, for approximately 4-10 miles a day (depending on hours). Based on WA L&I guidance with regards to dog walking (multiple dogs on leash) and pet sitting services the following physical requirements apply to all jobs at Frolic Pet Services: Frequency Guidelines: N: Never (not at all) S: Seldom (1 - 10% of the time) O: Occasional (11 - 33% of the time) F: Frequent (34 - 66% of the time) C: Constant (67 - 100% of the time) Sitting - O (During travel, between appointments, and at cat-only visits. ) Standing - C Walking - C Heights/Stairs - O (Stairs in and outside of clients homes and high rise buildings, uneven ground outside, adverse services) Twisting at the Waist - F (Working with dogs and cats, leash handling, cleaning up after pets and providing basic housekeeping within the home) Bending/Stooping - F Squatting/Kneeling - F Crawling - S Reaching Out - C Talking/Hearing/Seeing - C Working Above Shoulders - O Handling/Grasping - C Wrist (Flexion/extension) - C Grasp (Forceful) - C Fine Finger Manipulation - C Foot Controls - C Driving - F Repetitive Motion - F Lifting (70) lbs. Carrying (70) lbs. Pushing/Pulling (70+) lbs.+ (Walking dog(s) of various sizes and handling them with a leash) Compensation & Benefits • Percentage commission (approx $70+ per night) when providing "Sleepover" services in clients homes; individual overnight appointments that take place outside of regular consecutively scheduled hours. i.e. 7pm-7am but only providing up to 2.5 hours of actual 'working' time., • Tips (client dependent but most of our employees regularly receive approximately 15-30% tips for providing excellent service!), • Paid training - both guided study and hands on with our dog trainer., • Mileage reimbursement is usually available for coverage out of your dedicated zones., • Dog walking gear & uniforms provided., • W2 employee state and federal benefits (ie WA Paid Sick/Safe Leave), • Full time positions are eligible for medical, PTO, and other great benefits after a standard waiting period. We're also hoping to implement retirement plan options in the near future! Application Process: The Application should take you approximately 20-25 minutes and includes a series of basic questions that tells us a little about your experience and availability. Once we have reviewed your application, we will reach out for a short introductory phone interview or zoom call, then invite you to our home office in Des Moines for an in-person interview and dog walk with our trainer! Frolic Pet Services embraces diversity and opposes discrimination. Candidates must be eligible to work in the US and have the ability to perform all duties as assigned with or without reasonable accommodations. Job Posted by ApplicantPro

Job DescriptionCompany Description International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com Job Description This position is contingent on contract award. International SOS Government Medical Services, Inc. is looking for an individual who is an experienced Domain Specialist to provide expert knowledge and technical guidance in a specific operational area, ensuring that strategies, policies, and practices are effectively aligned with the unique requirements of that domain. This position involves analyzing trends, conducting research, and offering insights to support mission planning and execution, ultimately enhancing the military's operational effectiveness. Key Responsibilities • Provides demonstrated and specialized expertise on specific Domains, Systems, Business, Technical, Cultural, Protocol or Management subject. Basic Requirements/Certifications: * Ten or more (10+) years' experience in specific operational area. Education Required: • Master's Degree in relevant field of study required., • Work is normally performed in a typical interior or office work environment., • Work involves sitting, standing, climbing stairs for prolonged periods of time. Must have or be able to obtain required clearances. Additional Information Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Compensation| Min: $133,000 Max: $145,000 Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

Job DescriptionDescription: Northwest Eyes is a progressive ophthalmic medical and surgical practice, and we are searching Full-Time Patient Concierge for our Northgate location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued. An ideal candidate will be patient-focused with a love for the senior community. Northwest Eyes fosters growth as you will be exposed to a wide variety of optical cases, on-the-job training, and partnering with our diversely experienced staff, surgeons, and physicians. Enjoy an exceptional and rewarding work environment as well as a phenomenal work-to-home life balance. If this sounds like the opportunity you were looking for, then Northwest Eye can help you reach your career goals! Responsibilities: • Provide excellent patient care and service to our patients, greeting them and checking them in, taking payments, and other front desk responsibilities., • Schedule ophthalmic surgeries for the ambulatory surgery center including verifying authorizations, setting appointments for pre-surgery testing, scheduling post-op appointments, confirming all IOLs, etc. are ordered for surgery, checking health issues, meds for possible needed pre-authorization, and verifying that equipment required for surgery is available at external locations., • Coordinate, complete, and verify all required surgery paperwork according to established procedures., • Communicate thoroughly with patients regarding pre-op requirements., • Facilitate patient surgery day including completing any outstanding paperwork with the patient, completing charts for surgery staff, completing charts after surgery, and faxing follow-ups to Optometrists. Requirements: • Knowledgeable in Microsoft Office or G-Suite, • Basic knowledge of Medical Terminology, • Effectively work in a team environment., • Demonstrated multitasking and adaptability, • Strong interpersonal skills, • Comfortable with communication via phone, internet, and in-person, • Excellent verbal and written communication, • Strong organization and attention to detail, • High School Diploma or equivalent, • Competitive Salary $19 - $24, • Medical, Dental, and Vision Insurance, • Robust Ancillary Benefits, • 401(k) Plan with employer contribution, • Company Paid Life Insurance, • Generous PTO/Holiday, • EEO Statement

Job Description Advocate Swing Shift: (Tuesday - Saturday 3:00 pm to 11:30 pm) Benu Community Home has a rewarding opportunity to be part of change in the Black Community through empowerment and service work in our Advocate position. The Advocate role is the front-line support and resource from community members at our new Benu Community Home. This role is critical to the success of the Benu Community Home. We are seeking candidates passionate about positive change and committed to ACLT's mission, vision, values and have passion for achieving outcomes that are impactful. Join us in creating a legacy! ABOUT US Africatown Community Land Trust (ACLT) was formed to acquire, steward and develop land assets that are necessary for the Black/African diaspora community to grow and thrive in place in the Central District as well as support other individuals and organizations in retention and development of land. The Africatown Community Land Trust board is comprised of real estate professionals, business executives, entrepreneurs, business professionals and long-time community members from the Central District. The Benu Community Home is Africatown Community Land Trust (ACLT) new year-round low-barrier transitional housing program and supportive services for self-identifying males experiencing houselessness. Founded in October 2021, Benu Community Home is part of ACLT's growth plan to build vibrant and thriving Black Communities and co-design culturally responsive programs and services with community members to meet the needs of community members. MISSION To acquire, develop, and steward land in Greater Seattle to empower & preserve the Black Community. VISION Vibrant and thriving black communities through land ownership. ABOUT THE POSITION The Advocate position reports to the Advocate Supervisor and works on-site at the Benu Community Home. This position greets community members into the space and assist with getting the immediate needs supported and completing the intake process prior to case manager support. This position will work swing or graveyard and positively engages with community member residence daily. Typical duties include Community Member Support (Guests) • Coordinate with other social service partners internally and externally, as needed to meet the needs of community members residing at Benu Community Home, • Model interpersonal and living skills community members residing at Benu Community Home, • Assist with meal prep, cleaning, laundry, errands, transportation, and other supportive needs for community members residing at Benu Community Home, • Learn and support safety and compliance guidelines for employees and community members, • Provide crisis intervention and advocacy to participants, • Maintain a safe and comfortable living & meeting environment, performing janitorial duties and removal of garbage from individual units and common areas, • Admit new community members via the intake evaluation and assessment process, • Review and record notes and information in HMIS and other required databases, • Contribute to maintaining client records, updating information on an ongoing basis, • Review policies and procedures with community member residents as needed, • Maintain accurate community member residents count throughout work shift, • Complete frequent scheduled floor checks throughout work shifts, • Engage outside professionals (Mental Health Professionals, Medics, etc.), • Manage front desk and building security, including welcoming new community members/guests, visitors, and donors, monitoring security cameras and lobby, ensuring building and program rules, and sanitizing client belongings, • Perform routine walk-through of the entire building to engage with clients and ensure safety, • Process messages and maintain accurate client tracking records, including the bar list, • Answer phones and assist with reception duties as needed, • Assist outside vendor with serving meals that are prepared off-site and delivered to the building, • Supervise volunteers on shift, • Work with off-site volunteers providing advice and support, • Administrative and General Responsibilities, • Attend staff meetings, workshops, retreats, and in-service classes as provided., • Maintain accurate record of hours worked and turn in timesheets on schedule., • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process., • Assist with client and program laundry as needed, • Maintain cleanliness and order at the front desk and lobby area., • Inform supervisors of facilities and client-related issues. This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance. Working conditions may include interruptions, interactions with persons who have experienced trauma, short-tempered, and exposure to computer CRTs. PHYSICAL AND MENTAL ACUITY DEMANDS The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Able to hear telephone rings, phone conversations, doorbells, emergency alarms, and face-to-face conversation, • Able to speak clearly in person and on the telephone, • Able to write legibly, • Vision that enables a person to read normal size print and handwritten notes; and distance and peripheral vision that enables a person to monitor large spaces and identify concerns that require staff response, • Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment, • Able to sit for sustained periods, • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergencies, • Ability to lift, move, and/or carry up to 40 pounds, • One year of experience working with people experiencing houselessness, • High School Completion or equivalent, • Foundational knowledge and/or experience working with people with mental health issues and/or substance use disorder, • Knowledge of trauma-informed care and intersectionality with systems of oppression - specifically racism, • Knowledge and experience with crisis intervention and de-escalation techniques, • Knowledge of harm reduction program model, • Ability to work within the mission, goals, and objectives of Benu Community Home, • Ability to commit to developing and safekeeping a workplace that values and supports a culturally responsive learning and growth environment, • College-level classes toward a degree in Social Service., • Previous work experience in programs that work with high-needs participants., • Attach one PDF with a:, • Cover letter (Letter of interest) detailing how you qualify for the position and why you are interested in working at Africatown Community Land Trust and, • Resume that details your professional experience related to the position. Job Posted by ApplicantPro

Job DescriptionSalary: $80,000 - $90,000 Operations Manager Job Description About Us B'zoe Inc. is a Seattle-based company specializing in comprehensive in-home care services designed to meet the unique needs of our clients. Our services include neurological support, care for individuals with physical and mental disabilities, and specialized support for conditions such as Alzheimer's, Parkinsons, and aging-related challenges. We prioritize personalized, high-quality care, treating every family we serve as if they were our own. At Bzoe, we foster an inclusive, team-oriented environment that encourages professional growth and development. Our workforce is diverse and collaborative, offering career advancement opportunities in a supportive and engaging setting. Position Overview The Operations Manager for King County will oversee the daily operations of Bzoe Care, ensuring that all services are delivered efficiently, compliantly, and in alignment with company goals. This role is critical in maintaining high-quality care, regulatory compliance, and operational efficiency. Reporting to the Vice President of Operations, the Operations Manager will lead initiatives to improve workflows, manage teams, and ensure optimal client satisfaction. The ideal candidate is a highly organized and strategic leader with a strong background in home care operations, team management, and process development. Keys Responsabilities 1. Leadership & Strategic Planning • Act as a key member of the leadership team, ensuring smooth day-to-day operations and long-term strategic alignment., • Develop and implement operational strategies that enhance efficiency, client satisfaction, and compliance with state and federal regulations., • Establish goals, performance benchmarks, and continuous improvement strategies for the organizations operations., • Collaborate with leadership to align operations with company growth and expansion plans. 2. Workforce & Team Management • Oversee the recruitment, hiring, training, and performance management of caregivers, nursing staff, and administrative personnel., • Ensure all employees meet certification, licensing, and credentialing requirements as mandated by state regulations., • Implement ongoing professional development programs to enhance caregiver skills and ensure the highest standard of care., • Manage scheduling to ensure adequate staffing levels while balancing efficiency and cost-effectiveness., • Conduct performance evaluations and provide coaching to maintain high employee engagement and retention. 3. Operational Oversight & Process Optimization • Supervise daily operations, including client care coordination, scheduling, and compliance monitoring., • Develop and implement policies and procedures to optimize efficiency, streamline workflows, and reduce inefficiencies., • Ensure accurate documentation, timely reporting, and proper maintenance of client records in the WellSky system., • Evaluate operational performance through regular audits, KPI tracking, and feedback analysis., • Troubleshoot operational challenges and implement effective solutions to ensure smooth service delivery. 4. Client & Family Relations Management • Act as a point of contact for clients and families, addressing concerns, resolving conflicts, and ensuring high client satisfaction., • Conduct client check-ins, home visits, and quality assurance assessments to ensure care plans are being followed effectively., • Develop relationships with clients and their families to foster trust and improve communication between caregivers and clients., • Manage service inquiries, complaints, and escalations, ensuring a responsive and professional resolution process. 5. Compliance & Risk Management • Ensure all operations comply with Washington state regulations for home care services., • Maintain accurate and up-to-date caregiver licensing, certification records, and compliance documentation., • Conduct internal audits to ensure adherence to infection control policies, client safety protocols, and risk mitigation strategies., • Work closely with the compliance team to prepare for state inspections and audits., • Implement emergency preparedness and crisis response protocols for staff and clients. 6. Financial & Budgetary Management • Monitor operational costs and ensure services remain within budget., • Collaborate with the finance team to ensure accurate billing, payroll processing, and financial reporting., • Optimize resource allocation to maximize efficiency while maintaining high-quality care., • Track and manage vendor contracts, ensuring cost-effective partnerships. 7. Technology & Data Management • Oversee the use and maintenance of the WellSky platform for scheduling, payroll reporting, and care plan documentation., • Ensure data integrity and accuracy, leveraging analytics to optimize service delivery and operational efficiency., • Implement process automation where possible to improve accuracy and reduce administrative burdens. 8. Cross-Functional Collaboration & Community Engagement • Work closely with HR, finance, recruiting, and care teams to align operational strategies with broader company objectives., • Assist in marketing and business development efforts by providing operational insights to improve client acquisition and retention., • Represent Bzoe Care at local and industry-related events to build partnerships and enhance the companys visibility. Required: • 5+ years of experience in home care operations or a related healthcare field., • 2+ years in a leadership or supervisory role, managing teams in a fast-paced environment., • Proven ability to lead, coach, and develop employees., • Strong understanding of Washington state home care regulations and compliance requirements., • Excellent organizational and time-management skills with the ability to handle multiple priorities., • Proficiency in operational software (WellSky, ClearCare, or similar platforms) and Microsoft Office Suite (Excel, Word, Outlook)., • Strong problem-solving abilities with a proactive approach to operational challenges., • Exceptional written and verbal communication skills., • Experience with financial management and budget oversight in a healthcare setting., • Knowledge of insurance, Medicaid, and private pay billing structures., • Familiarity with risk management and safety protocols for home care settings., • Full-time: Monday - Friday (9:00 AM - 5:00 PM), • Salary: $80,000 - $90,000 per year (based on experience)., • Benefits:, • Health Insurance, • Dental Insurance, • Paid time off (PTO), • 401(k) This role requires a combination of in-office administrative work and in-field visits to client homes and care facilities. The Operations Manager will work closely with caregivers, clients, families, and other team members to ensure smooth service delivery.