Patient Care Coordinator/Surveyor (Spanish Language Fluency is a Plus)
14 days ago
Middletown
Job Description Nexus Health Resources seeks an on-site, dedicated, and compassionate individual to join our team as a Care Coordinator and Surveyor. In this role, you will be responsible for conducting phone patient experience surveys. Additionally, you will conduct check-in phone calls with patients who have recently been discharged from hospitals or nursing homes, ensuring their well-being and aiding as needed. Communication with patient care team members to relay patient concerns is also crucial to this position. The successful candidate will report to the Nexus Health Call Center Manager. Responsibilities: • Conduct surveys to collect patient feedback, • Conduct supportive check-in calls for recently discharged patients, addressing concerns and providing necessary assistance, • Effectively communicating with the patient's care team, promptly relaying concerns and feedback, • Maintain accurate documentation of survey responses, patient interactions, and communications among the care team, • Collaborate with colleagues and the Call Center Manager for streamlined patient care, • Proactively identify and address issues during patient interactions, escalating when necessary, • Adhere to all protocols and guidelines for surveys, patient interactions, and compliance with healthcare regulations, • Participate in ongoing training for industry best practices and contribute to continuous improvement efforts, • High School diploma, • Fluent in English (reading, speaking, and writing), • Fluent in Spanish is a plus (reading and speaking), • Strong verbal and written communication skills, • Sunny/positive disposition, • Strong phone etiquette, • Proficient in using the company software (training provided), • Demonstrates a strong sense of responsibility/accountability, • Sets high expectations for qualityCompany DescriptionNexus Health Resources is a leading provider of transitional care software, services, and patient engagement solutions for acute and post-acute care organizations, helping them address the challenges of reducing unnecessary hospital readmissions and total medical expenses. Through the Nexus Health Call Center and our transitional care software platform, NexusConnexions, we help providers ensure coordinated, high-quality healthcare during the critical transition period from a hospital or rehabilitation facility to home. Additionally, Nexus Health Academy promotes patient engagement through condition-specific health literacy, enabling patients and caregivers to guide their recovery at home. Nexus Health Resources is a certified survey vendor for AHCA/NCAL CoreQ Survey, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, Home Health CAHPS Survey, CAHPS Hospice Survey, and OAS (Outpatient and Ambulatory Surgery) CAHPS.Nexus Health Resources is a leading provider of transitional care software, services, and patient engagement solutions for acute and post-acute care organizations, helping them address the challenges of reducing unnecessary hospital readmissions and total medical expenses. Through the Nexus Health Call Center and our transitional care software platform, NexusConnexions, we help providers ensure coordinated, high-quality healthcare during the critical transition period from a hospital or rehabilitation facility to home. Additionally, Nexus Health Academy promotes patient engagement through condition-specific health literacy, enabling patients and caregivers to guide their recovery at home. Nexus Health Resources is a certified survey vendor for AHCA/NCAL CoreQ Survey, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, Home Health CAHPS Survey, CAHPS Hospice Survey, and OAS (Outpatient and Ambulatory Surgery) CAHPS.