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Job Description Overall Scope and Responsibility: Responsible for the leadership and management of all functions of the Housekeeping and Laundry department, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff. Essential Duties: • Supervise the Assistant Executive Housekeeper(s), to ensure guest and employee satisfaction., • Monitor Housekeeping Personnel to ensure that guests receive prompt and courteous service, • Monitor Housekeeping personnel to ensure that rooms especially known repeat guests, and other VIP's receive proper attention., • Maintain strong communication with other departments particularly the Laundry Department, the Engineering Department, the Front Office and the Food and Beverage Department., • Establish and maintain effective human relations, • Perform personnel related functions such as hiring, evaluating, suspending and makes recommendations for termination personnel, • Consult with the Director of Human Resources and Managing Director or designee on personnel matters., • Identify training needs and develops and implements training programs, • Schedule routine inspections of all Housekeeping areas through the Assistants, other supervisory personnel as well as contractors., • Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good condition., • Make recommendations to the Managing Director or designate regarding the up keep of furnishings, facilities, and equipment., • Maintain appropriate standards for dress, hygiene, and uniforms, appearance, posture and conduct of housekeeping personnel., • Conduct regular departmental meetings., • Ensure that housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests., • Control and analyze departmental costs on an ongoing basis to ensure performance against budget., • Participate in the preparation of the hotel's Strategic Plan and Goals., • Prepare the housekeeping Department budget., • Remove substandard hotel linens from circulating inventory., • Issue designated table linens to F&B personnel according to departmental procedures., • Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager., • Maintain close liaison with laundry to ensure the service provided meets the hotel's standards., • Monitor and maintain the clean and orderly condition of department areas; ensure security of all hotel property., • Monitor and maintain designated supply levels. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Consistent record of meeting sales, customer service and operations objectives., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Excellent management and leadership skills., • Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. The Assistant Community Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Assistant Community Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. The Assistant Community Manager assists the Community Manager in overseeing the daily operations of the property. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents. Leasing & Sales • Assist in marketing efforts to attract and retain residents., • Conduct property tours and promote units to prospective residents., • Assist in managing lease applications, renewals, and move-ins/move-outs., • Ensure all leasing paperwork is completed accurately and efficiently., • May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals by greeting prospective residents face-to-face, gathering information about the prospect, showing ready apartments and models, assisting the prospective resident in completing the rental application and credit verification, and closing lease by obtaining required payments and security deposit., • Participate and assist team efforts to elevate the resident experience and maximize building revenues.Resident Relations, • Responsible for managing Flow’s Resident Experience Team, • Respond to resident inquiries, concerns, and complaints in a professional and timely manner. Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience., • Support community events and initiatives to foster positive resident engagement., • Assist in enforcing property rules and policies to ensure a safe and harmonious environment., • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents., • Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.Financial Management, • Assist in the collection of rent payments, security deposits, and other fees., • Follow up on delinquent accounts and coordinate with the Community Manager on rent collection efforts., • Prepare and submit daily, weekly, and monthly financial reports as required., • Accurately enter all approved bills into the property accounting system scan all invoices to the community’s data drive, and submit them to accounting for processing., • Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.Property Operations, • Support the Community Manager with managing maintenance requests and ensuring timely completion., • Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations., • Coordinate with vendors and contractors for property-related services., • Act as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices., • Support with the hotel operation rentalsAdministrative Support, • Maintain accurate records of resident information, leasing agreements, and financial documentation., • Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities., • Support compliance with Fair Housing laws, local, state, and federal regulations., • Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.Ideal Background:, • Bachelor's Degree or equivalent experience, • 2+ years of experience in property management, leasing, or customer service with a preference for Class A high-rise multifamily, • Experience with sales, marketing, and financial data, • Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required, • Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred, • Strong customer service, problem solving, and interpersonal skills, • Strong organizational skills and attention to detail required, • Knowledge of rental contracts and property and anti-discrimination laws preferred, • Ability to work in a fast-paced environment and manage multiple priorities, • Understanding of Fair Housing regulations and compliance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Overview Opportunity: Housekeeping Supervisor Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met. Your Growth Path Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Your Focus • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.), • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly., • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction., • Issue cleaning supplies and equipment to associates., • On occasion, clean rooms or assist staff with cleaning rooms., • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors., • Supervise laundry employees, if applicable., • Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Practice safe work habits and wear protective safety equipment., • Assist in the breakfast area as needed., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma preferred., • Previous housekeeping experience or equivalent training required., • Previous supervisory responsibility preferred. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleWe are seeking an experienced and driven General Manager to lead Flow’s newest community. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a start-up environment. This is an exciting opportunity to lead a unique new property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.Responsibilities • Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency, • Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team, • Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement, • Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty, • Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets, • Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition, • Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners, • Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations, • Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results, • Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experienceIdeal Background, • 7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc), • Strong business acumen with expertise in revenue management, distribution, and financial management, • Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams, • Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners, • Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement, • Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Room Attendant. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This position is responsible in maintaining a high standard of cleanliness in all guest rooms in hotel and assigned public areas in accordance with Arlo Hotel standards. Room Attendants play an important role for providing a home-away-from-home experience for each of our guests every day. A Room Attendant will promote positive, pleasant environment for the guest and fellow colleagues and have the ability to address problems or special requests for a guest. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Maintain open communication with Housekeeping Managers and all other departments, • Reviews daily inventory of rooms, arrivals and departures, • To be mindful of the importance of personal hygiene and grooming, • Adhere to hotel Health and Safety guidelines, • Participate in pre-shift meeting, • Ability to work under pressure and in a fast paced environment, • Daily sign in and out of designated master key, • Report immediately any accident and or incident which may accrue while at work, • Acknowledge guest with eye contact, • Use guest name whenever possible Guest Rooms • Prepare necessary material required to accomplish daily tasks on Room attendant cart prior to cleaning designated rooms for your shift., • Cleaning of Guest Rooms includes but not solely subject to:, • Bed, • Remove dirty bed linens, • Replace with clean linens, • Properly set bed with linens to tommie standards, • Ensure if any items are missing they are reported and replaced, • Bathroom: Cleaning items below but not solely subject to:, • Counter and Sink, • Mirror, • Toilet, • Shower: surfaces tile and glass, • Floor: scrub floor, • Shower curtain: clean and/or replace, • Remove dirty towels and replace with clean towel, • Other areas of the Guest Room, • Dusting, • Clean Walls, • Safe, • Curtain drawer, • Windows, • Vacuuming, • Remove garbage from garbage bins., • Report any lost and found items to Housekeeping Manager and follow the proper tommie lost and found procedures., • Ensuring proper usage of cleaning products and chemicals ( following MSDS policy), • Ensuring proper storage of carts and equipment used by Room Attendant, • Maintain cleanliness and organization of Linen Closet, • Ensure proper usage of linen and inventory procedures, • Empty dirty linens via the linen shoot and properly utilize the linen shoot, • Maintain cleanliness and organization of Trash Compactor, • Vacuum corridors daily., • Special cleaning assignments including but not limited to:, • Carpet cleaning, • Mattress program, • Ensure that elevators are clean and free of smudges, • Ensure that mirrors in elevators are free of smudges, • Keep and maintain cleanliness of guest and service elevator and elevator tracks Rooftop Lounge, Lobby, Listening Lounge, Meeting Rooms, Courtyard, Public Washrooms, • Ensure floor is clean and free of debris, • Clean doors as required and ensure that doors are free of smudges, • Maintain high level of service in public areas, guest corridors., • Participate in monthly and weekly housekeeping projects, • Sign off on guest request in department log, • Review work status of incomplete work at the end of each shift with Assistant Manager-Housekeeping., • Perform well under pressure situations and time demands, • Support for other operating departments and guest activities, • Ensure that productivity standard is being consistently followed., • Hotel experience preferred or commercial cleaning companies., • Ability to frequently lift, carry, pull and push up to 15lbs, • Ability to occasionally lift, carry, pull and push up to 35lbs, • Ability to reach hand and arms in any direction and kneel, stoop or crouch repeatedly. Described Motions: Bending, Standing Reaching and Kneeling Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and is home to Arlo Hotels’ latest property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood has interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Six months to one-year minimum front desk experience at any hotel brand required. Perform tasks and projects as delegated by the Front Office Manager, Front Office Assistant Manager, Sales or Resident Manager. May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed.

Job Description Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acts as the owner/resident’s liaison between all aspects of the association., • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources., • Maintain a warm and friendly demeanor at all times., • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar., • Accompany the owner/resident on outings if desired., • Responsible for the overall care of the owner/resident’s unit including the cleanliness and maintenance., • Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire., • Responsible to launder, fold and iron, the owner/resident’s clothes as requested., • Responsible for the general upkeep and other housekeeping services as requested by the owner/resident., • May be called on to service the owner/residents beverage, snack and other simple requests., • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly., • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events., • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs., • Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance., • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times, • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner., • Establish relationships with local merchants and service providers as needed., • Take part in maintaining a clean working environment., • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association., • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform., • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction., • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association., • Provides quality service to residents and guests., • Produces any needed communications to meet Association request/needs. Employee reports directly to the Chef Concierge or in their absence directly to the General Manager of the community. Competencies; Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience • Bachelor’s degree in Hospitality Management, • Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience., • Working knowledge with with computers and software used in an office environment., • Must be able to communicate well and convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents., • Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Job Description Summary/Objective The Assistant Front Office Manager is responsible for managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Communicates effectively and genuinely with guests, employees and other departments., • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code., • Demonstrate teamwork by co-operating and assisting employees as needed., • Manages and oversees their reviews, training, and development of staff to achieve quality service standards., • Oversees packaging procedures, from receiving to delivering to the guests., • Oversees and participates in guest registration., • Motivates staff and establishes a productive environment, • Is knowledgeable of hotel property, amenities, area attractions, and transportation;, • Oversees Night Audit procedures, • Maintains procedures for security of monies, guest security, and emergency procedures;, • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image., • Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction., • Fulfills Manager on Duty Shifts., • Perform any other duties assign by his/her manager. Competencies • Communication Proficiency., • Problem Solving/Analysis., • Project Management., • Strategic Thinking Supervisory Responsibility This role manages and directs staff management in engineering, quality, front office, etc. This role is responsible for the overall direction, coordination, and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (3) years of management experience in a Front Office Environment., • A minimum of (2) year of hotel experience in a supervisory level., • Bachelor degree in hospitality management preferred or equivalent relevant management experience., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Excellent communication skills, both written and oral. AAP/EEO Statement The hotel is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description POSITION PURPOSE: As a Second Assistant Golf Professional, you will strive to ensure each golfer has a flawless golf experience, from arrival to departure. All guests should be provided a warm welcome upon first contact and our luxury service standards should continue throughout their stay. The Second Assistant Golf Professional works alongside all other resort team members to ensure the golf operation runs smooth while consistently seeking to improve the overall guest and member golf experience. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Interviews, hires, trains, direct and supervises a staff for the purpose of delivering 5 star service standards and a high quality golf experience., • Oversees the scheduling of staffs to ensure proper coverage is maintained based on the volume of play and groups. Establishes customer service standards and ensures that the proper LSOP’s are followed for each area., • GBS Team (AM & PM supervisors + GBS staff members), • Manages and maintains Bag Room Storage. In coordination with membership golf operations team, maintains bag inventory and upkeep. Is responsible for the inventory control of the rental bags and rental bag process., • Manages golf bag shipping processes. In coordination with Shipsticks, Fedex and the AM/PM supervisor teams, builds and maintains bag shipping process., • Display a professional appearance and attitude, and remain courteous to guests at all times., • Perform efficiently and effectively the opening and closing golf operation procedures daily to ensure a well maintained and tight operation., • Provide a warm welcome to all golf members and guests and immediately inquire as to how we can offer assistance or support., • Act as a leader on the golf professional teams an act as a liaison between the different departments., • Work with management to identify areas of service opportunities and develop plans to execute., • Ensure you and your team can provide directions to the first tee, driving range, putting greens, RSGPC, Spa, restrooms, membership clubhouse, restaurants, meeting rooms., • Speak with others using clear and professional language., • Develop and maintain positive working relationships with all others in the retail and golf operations., • Maintain cleanliness of the outside operation to perimeter golf shop patio area and Blue Monster Shop, cart staging area, putting green, first tees of courses, cart barn, bag room, etc., • Professionally wear assigned uniform., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation and retail experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Potential areas of support may include GBS, starter/ranger, concierge, driving range, concessions. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: Class PGA A Professional EDUCATION High School diploma or equivalent. EXPERIENCE At least 1 year in golf operations GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Houseperson. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. This position is responsible for ensuring that assigned public space and guest room floors are kept fully stocked and clean; to provide support to Room Attendants during the cleaning process of the guest rooms. Pick up and deliver guest laundry and dry cleaning, count and record soil laundry, count and record guest laundry; general deliveries for guests upon request and any areas assigned by management while maintaining the hotel standards. RESPONSIBILITIES AND AUTHORITIES: * Always treat guests with courtesy and respect in a variety of situations * Honesty & Integrity * Maintain open communication with Housekeeping Managers and all other departments * Reviews daily inventory of rooms, arrivals and departures * To be mindful of the importance of personal hygiene and grooming. * Adhere to hotel Health and Safety guidelines. * Participate in pre-shift meeting * Ability to work under pressure and in a fast paced environment * Daily sign in and out of designated master key. * Report immediately any accident and or incident which may accrue while at work. * Acknowledge guest with eye contact. * Use guest name whenever possible. * Report all guest concerns to management in a timely manner SPECIFIC DUTIES: Linen Rooms * Supply linen rooms with guest amenities according to standards * Deliver linen and glasses to linen closet daily * Participate in linen inventory * counting and recording soiled laundry/linen * counting and recording clean laundry/linen * Maintain proper par stock of guest and cleaning supplies on all floors * Remove garbage from linen rooms and take to designated area on all floors Guest Rooms * Retrieve soiled linens and garbage from Guest Rooms and Room Attendants carts and/or storage closets to dispose of through linen and trash shoot * Deliver clean linens /heavy items to Room Attendants guest room upon request * Assist room attendant with cleaning rooms * Deliver guest amenities or special requests to guest rooms * Toothpaste/toothbrush * Refrigerators * Guest laundry and dry cleaning * Handle guest request within 15 minutes of guest calling. * Moving furniture Guest Corridors/Guest & Service Elevators/Back of the House * Vacuum corridors daily and ensure there is no debris on floor * Report maintenance issues and special cleaning assignments * Carpet cleaning, * Mattress program * Keep and maintain cleanliness of guest and service elevator and elevator tracks * Ensure that mirrors in elevators are free of smudges * Vacuum, dust and remove garbage in all back the house offices. * Ensure that team members change rooms are clean and tidy and adequately supplied with paper products. Public Space * Including Rooftop Lounge, Lobby, Listening Lounge, Meeting Rooms, Courtyard, Public Washrooms * Ensure that lobby floor is clean and free of debris * Clean glass entrance doors as required. * Maintain high level of service in public areas * Ensure that Roof Top lounge and terrace is clean and tidy daily * Ensure that glass on Rooftop doors is free of smudges. * Ensure that public washrooms (men’s and women) are clean and tidy and adequately supplied with paper products. * Pick up trash on the exterior of the property * Snow removal around the perimeter of the property. Housekeeping & Engineering Overall * Participate in monthly and weekly housekeeping projects * Sign off on guest request in department log * Review work status of incomplete work at the end of each shift with Assistant Manager-Housekeeping. * Report all engineering and housekeeping deficiencies to housekeeping manager. * Perform well under pressure situations * Support for other operating departments and guest activities * Always treat guests with courtesy and respect in a variety of situations. * Maintains departmental compliance with hotel housekeeping procedures. * Ensure that productivity standard is being consistently followed. * Responds to all building related safety concerns. * Perform other duties as requested, such as (but not limited to) moving supplies and equipment or cleaning up spills to ensure safe working environment. * Report major repairs and items which cannot be repaired immediately to Management for further action. * Fulfill minor engineering requests * Ensuring communication between contractors and management. * Train other employees REQUIREMENTS: * Ability to push, pull, grasp, lift or carry supplies, equipment or tools weighing up to 50 lbs. occasionally. * Ability to work in a standing position for long periods of time (up to 5 hours). * Ability to obtain and/or maintain on the job training certification in relation to health and safety.

Position directs and works with managers and emp Office Manager, Manager, Office, Guest Service, Customer Service, Assistant, Hotel, Business Services. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/ Do

Acts as the manager on duty in the hotel when senior managers are not available. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Directs and controls the activities of the Fro

Job DescriptionPOSITION PURPOSE: Supervise the general job performance of all reservations agents to ensure highest level of quality to all stakeholders, including but not limited to individual callers, group guests, spa and tee-time customers, as well as all internal guests. Supports Reservations Manager, Assistant Reservations Manager, and Reservations Sales Agents. Has oversight of the Reservations department in absence of Reservations Manager or Assistant Reservations Manager. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Ensure the adherence of all agents to the professional standards set forth by the company., • Monitor and report on agent productivity using NAVIS System, including shop scores, Upselling, talk time, conversion, and any other standard as set by the department leader., • Daily review of NAVIS calls compliance, outbound sales, and trends., • Coaches and mentors agents on how to close sales and increase revenue., • Answers Reservations phone calls and be available to assist guests with issues pertaining reservations that an agent might not be able to handle on their own., • Processes VIP Reservations, Wholesale Reservations, or Negotiated Reservations within 24 hours., • Processes daily No Shows, Cancellations, and Long Stay Reservations to collect revenue., • Processes OTA No Shows/Cancellations and updates via Extranet, • Interview, train and supervise reservation agents for the efficient operation of the department., • Manage the departmental schedule, and ensure all shifts are covered., • Monitor performance and give feedback according to established standards., • Work closely with the Catering Sales team to ensure zero errors in the processing of group lists, inventory management of group blocks, set up billing and routing, and room assignments if required., • Work closely with Front Office team to ensure any guests inquiries are answered in a prompt, efficient manner. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing guest satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure guest satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists Director of Reservations to ensure the efficient operation of the Reservations Department, • Researches and coordinates meeting materials for reservation meetings., • Monitors reservations agents with coaching and counseling and assists Reservations Manager in all disciplinary actions regarding reservations agents., • Manages quality control of reservations., • Handles guest complaints and assists reservations agents in problem solving techniques., • Assists in the capacity of reservation agent when needed., • Initiate and prepare reports as required. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Excellent oral and written communication skills., • Ability to manage and work with outside groups and agencies., • Excellent organizational skills., • Ability to work well under pressure., • Proficient in Microsoft Word, Excel, and PowerPoint Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing stairs Frequent Standing Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Occasional Taste Never Lifting/carrying (#20 lbs.) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School Diploma or equivalent required. College degree preferred. EXPERIENCE Two years with travel industry reservations system and hotel property management systems mandatory. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Are you a hospitality professional with experience in Culinary and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Town Center supervisor, which includes This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. The Town Center Supervisor’s primary responsibility is the supervision of the Restaurants/Bar /Pool at Fisher Island Club Town Center, to ensure that the club’s high standards are achieved and maintained within budgetary limitations. The ideal candidate will be an inspirational role model by his/her team members and is a top professional in the field with a passion for the service. This includes all practices, procedures, training and guest satisfaction levels. A procedural approach to managing the entire beach club must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service. In accordance with Fisher Island Club’s philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers. Nature and Scope: • The incumbent reports directly to the Director of Town Center Operations and Senior Food & Beverage Manager for Town Center . The major trust of the position is to create and maintain a professional restaurant operation and control expenses relative to the operation. Duties and Responsibilities: • Lead by example utilizing a “hands-on” approach to management., • Establish and develop a highly motivated, front of house team with the highest ethical standards that delivers a memorable service and product., • Facilitate an environment in which team members are comfortable utilizing the open-door policy, • Trains, supervises, schedules and evaluates the work of the front of house staff at the assigned outlet, • Plans menus with Sous Chef, Director and Senior Food & Beverage Manager of Town Center Operations for special occasions and events, • Ensures that high standards of sanitation, personal appearance and hygiene, cleanliness and safety are maintained throughout all club areas at all times, • Safeguards all food-preparation employees by implementing training to increase their knowledge about safety, sanitation and accident-prevention, and overall restaurant operation principles, • Uphold and maintain standard service techniques, food and beverage presentation that help to assure consistently high quality and to minimize cost; exercises portion control for all items served and assists in establishing menu selling prices, • Prepares necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met, • Hosts Daily Stand-Up meetings and attends Food and Beverage staff and management meetings, • Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for, • Maintains the dining room reservation system, • Implements an ongoing marketing program to increase dining room business, • Consults with the Senior Food & Beverage Manager of Town Center Operations about all aspects of the club operation, • Directly supervise employees serving members and guest to the LQA standards, • Evaluates service to ensure that quality provided meets the LAQ standards are consistently attained, • Interacts with applicable staff members to assure that service consistently exceeds the expectations of members and guests, • Develop and maintain good communication and work relationships in all areas of the club, • Assist in development of policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect state-of-the-art techniques, equipment and terminology, • Assist with recruiting; evaluates job performance of service staff; coaches, rewards and disciplines staff in a fair and within legal compliance, • Establishes and maintains a regular cleaning and maintenance schedule for all front of house areas and bar, • Motivates, builds morale, and provides professional development opportunities for all service staff including cross-training, • Maintain a 90% presence on the dining and bar areas during service, touching tables, follow-up on special request, welcome members and inquire about experience, • Executes safety training programs; manages OSHA-related aspects of kitchen safety and maintains; report unsafe working conditions immediately., • Bachelor’s degree in Hospitality Management degree and two years luxury service and management experience; or, • Minimum of two to three years’ experience as a Manager/Assistant in a medium size (250+ rooms) high volume, 3 meal restaurants in luxury hotel or resort. Licenses and Special Permits: • Alcoholic beverage certification, • Food safety certification. Knowledge, skills and abilities: • Strong interpersonal, managerial and leadership skills required, • Strong organizational and time management skills required, • Ability to manage change effectively, • Ability to conceptualize the mission, • Clear, concise written and verbal communication skills, • Experience making presentations in front of groups, • Track record promoting an atmosphere of teamwork, • Experience communicating, training, and managing multi-lingual staffs, • Instill a guest service “can-do” attitude in all employees, • Experience training and developing employees with limited experience, • Coach employees how to resolve and de-escalate conflicts in a calm and organized manner, • Strong customer service and reasoning skills, • Strong and creative problem-solving skills with exceptional detail in follow-up, • Strong budgetary, projections, and cost control skills, • Follow/enforce company policies and procedures, • Ability to quickly evaluate alternatives and decide on a plan of action, • Teach suggestive selling techniques, • Juggle and balance needs of the organization Attributes • Proactive, Team Player, Problem Solver, • Passionate about hospitality and customer service driven, • Must have a professional appearance and good hygiene, • Respect for all co-workers and guests, • Pride in your work by creating positive energy, excitement and fun, • Demonstrate positive behaviors; smiling, being polite and courteous, • Able to develop a camaraderie with team members Working Conditions: • Ability to work odd hours, nights, weekends and holidays, • Ability to work under pressure and handle stress Physical demands and abilities: • Work is not performed in an office environment and requires extended periods of walking and or standing., • Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear, • Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs., • Frequently required to stand, walk, stoop, kneel, crouch or crawl, • Occasionally required to sit and climb or balance, • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

Job Description POSITION PURPOSE: As a Golf Bag Services Attendant you will provide exceptional guest service by assisting members and guests with golf bag and cart services while maintaining an efficient outside service area. You will be responsible for the inventory and asset protection of the golf cart, pull cart, golf bag, rental bag, and cart supplies. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times while remaining in your work area., • Pre stage an adequate number of golf cars to fulfill the number of golfers for the day. Plan on staging an additional 30 cars for Mclean school, volunteers, and special needs., • Pre set and stage members and guests golf bags, pull carts, and golf shoes in the staging area on golf carts / bag racks at a minimum of 2 hours prior to their tee time., • Provide a warm welcome to golf guests who are entering the golf services area, main road, or blue monster shop lawn., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions into the staging area., • Coordinate with fellow golf services team members the location of the guest’s golf bag and set up to expedite the process., • Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps., • Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings., • Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms., • Provide warm welcome for golf guests who have completed their round and are returning to the golf service area. Assist in directing them back to the designated area and informing them of the next steps., • Partner with the pre round concessions to drive sales thru word of mouth promotion., • Maintain cleanliness of the surrounding area to include the Cart wash area, Kiosk, bag racks awning, champions pavilion walkway and surrounding area, main road, flower beds, and perimeter area of golf service area., • Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution., • Ensure the security of all golf equipment in storage., • Pick up and drop off golf bags at member and regular valet bag drop., • Clean clubs and store clubs for guests., • Execute Rental club check in and check out process for use by guests; clean and put away after use., • Charge, plug-in, and store golf cars using golf car management program techniques., • Remove golf cars from storage area; put back at end of day., • Clean golf cars after each use utilizing proper cleaning and, • Place score cards, tees, replenish sand, and ensure trash is removed, and GPS unit is turned off prior to storing golf car., • Store, clean, and tag guest clubs in bag room storage in the proper alpha location., • Facilitate member golf bag storage inventory with Golf Services Supervisor and membership assistant professional for proper billing., • Support large tournament outings by bringing golf bags to buses and taking back when necessary., • Assist in maintenance and repair of golf cars when necessary., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionCompany Description We are looking for Restaurant Server to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Assistant Bar Manager, the Restaurant Server assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the company’s Core Values. YOUR KEY RESPONSIBILITIES: • Greet and seat guests promptly upon arrival, ensuring they feel welcomed and comfortable., • Present menus and inform guests about daily specials, assisting them in making informed dining choices., • Take accurate food and beverage orders, noting any special requests or dietary restrictions., • Relay orders to the kitchen and bar staff efficiently to ensure timely preparation and delivery., • Serve food and beverages to guests in a courteous and professional manner., • Check in with guests during their meal to ensure satisfaction and address any concerns promptly., • Clear and clean tables after guests depart, preparing them for the next seating., • Process payments accurately using the point-of-sale (POS) system, handling cash and credit transactions securely., • Maintain cleanliness and organization of the dining area, including restocking supplies as needed., • Collaborate with team members to ensure smooth and efficient service throughout the shift., • Adhere to all health and safety regulations, including proper food handling and sanitation practices., • Handle guest complaints or issues with professionalism, seeking assistance from management when necessary., • Stay informed about menu items, ingredients, and preparation methods to answer guest inquiries effectively., • Assist in opening and closing duties, including setting up and breaking down the dining area., • Uphold the restaurant's standards for service quality, appearance, and guest experience., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description This job description serves as a guide for establishing the criteria to fill a specific job and to assist in staff member evaluation related to that job. The description is subject to change at the management’s discretion and may include additional or different duties as assigned or directed. • Job Summary Perform Carillon Miami Wellness Resort security duties and procedures to ensure the safety and security of guests, residents, employees, and the property as well as the property assets. • Essential Job Functions, • Assumes Duties of the Security Manager in his/her absence, • Ensure all safety and security personnel perform their duties following Carillon policies and procedures, and as instructed by the Director of Safety & Security, Assistant Director of Safety & Security, and Security Manager., • Develops and administers the work schedule for the security staff., • Conducts and oversees training of all new security officers as well as ongoing training requirements for current security officers., • Oversees the Security Key Control program, Key watcher, and property access control system (SALTO PROACCESS SPACE)., • Ensure accurate input and purging of Lost & Found Items in MS SHIFT., • Arranges for and conducts monthly safety trainings as required for Carillon Miami Wellness Resort. Additionally, department-specific safety & security monthly topics., • Review security and safety reports for completeness and accuracy; distributes reports to other departments as required., • Prepares and forwards reports as requested by the Director of Safety & Security, the Assistant Director of Safety & Security, and the Security Manager., • Assist in completing payroll documentation., • Investigate security and safety incidents, including guest, resident, and employee interviews as necessary, document, and findings., • Coach & Counsel Security staff when necessary., • Ensures cleanliness and excellent condition of equipment and work area., • Ensure property patrols are conducted as required., • Assist Carillon management when required., • Maintains accurate records and conducts department materials inventories when necessary., • Report and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately. III. Education, Experience, and Skill Requirements • High School Diploma or equivalent, plus 2 years of security and safety experience, or equivalent combination of education and experience, in a Hotel / Resort environment., • Ability to develop and maintain good working relationships with all levels of Carillon Miami staff, vendors, guests, residents, and government agencies., • Excellent customer service and positive interpersonal skills., • Good verbal and written communication skills., • Proficiency in Microsoft Word, Excel, and Outlook., • Strong analytical and problem-solving abilities., • Good judgment and the ability to maintain confidentiality are critical., • Ability to effectively handle multiple tasks simultaneously with frequent interruptions., • Ability to grasp, list, and /or carry or otherwise move goods weighing a maximum of 200 lbs and sufficient manual dexterity in hands., • Strong organizational skills and attention to detail., • Ability to handle stressful situations and be able to prevent and/or handle emergency situations., • Be able to work a flexible schedule if required, including weekends and holidays. Certifications / Licenses- Required or Able to Obtain • CPR / First Aid AED certification, • Class D Security License Carillon Miami Wellness Resort is an equal opportunity employer.

Job Description Position Purpose: Must have a clear understanding of the golf operation and Membership services. • Assists in supervising the Membership operations., • Prepare and conduct all tournaments. Communicate upcoming events and inform of all procedure changes., • Create and operate business according to budget. Maintains and oversees payroll records., • Maximize and manage tee sheet., • Responsible for accurate close out of register and tee time systems. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Inspect course conditions on a regular bases and communicate with Superintendent. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION Four year degree preferred EXPERIENCE PGA/LPGA class A member, Head Pro experience or 3-5 years as 1st Assistant. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionAre you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Director of Spa & Wellness. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Position: Director of Spa & Wellness Job Summary: Supervise Spa operations including quality control, guest relations, budgetary control, treatment, fitness, and wellness programs, and marketing to membership, media, and prospective clients. The overall quality and satisfaction of all the programs and services for Members and Guests depend on the Director of Spa & Fitness. Primary Responsibilities: 1. Develop and implement treatments, fitness, and wellness programs., 2. Develop and administer Destination Spa Package Programs., 3. Responsible for purchasing supplies and equipment., 4. Select and train supervisory employees., 5. Formulate Annual Operating Budget and Capital Budgets: control expenditures, and achieve revenues., 6. Maintain Spa facility and equipment., 7. Supervise, staff, and train employees. Supervise Assistant Spa Director; Salon Manager; Fitness Manager; Personal Services Manager; Men's/Ladies Spa and Housekeeping Supervisor. Administrative Assistant; Boutique Assistant; Boutique Buyer and Children's Program Manager., 8. Develop training/procedural manuals for employees: conduct orientation meetings and other staff development activities., 9. Develop and implement marketing and promotional program for Spa services: ensure smooth guest relations: assist with public relations and marketing efforts to groups., 10. Conduct exercise classes and professional training as needed., 11. Comply with all FISHER ISLAND CLUB standards (i.e., grooming, conduct policies and procedures). Job Requirements: b. Two or more years as a service provider in a related field. c. CPR certification. b. Participating in annual conventions. c. An active membership in the International Spa Association Membership d. Participating in annual conventions. b. American Hospitality & Lodging Association (AHLA) c. The American College of Sports Medicine (ACSM) d. The National Academy of Sports Medicine (NASM) e. National Strength and Conditioning Association (NSCA) f. The Cooper Institute of Aerobic Research (IAR) Education/Skills/Work Experience Required: • Knowledge of: Body and Skincare treatment modalities; public relations; exercise science; management and communication skills. Four-year college degree in Business Management or Health Services, post-graduate studies (Master) in exercise management or Hospitality Management ideal. Prior management work experience in a Spa setting, preferably as Director. Working Conditions Associated With Job: a. Indoor and outdoor Spa equipment environment. Equal employment opportunity - Drug free Workplace

Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Summary: General Manager is responsible for the Nightlife & MM Operations of MILA 2nd Floor. This role is responsible for Members Club & Lounge and reports directly into the Director, Operations. RESPONSIBILITIES: • Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team., • Manage and train multiple Assistant General Managers and Captains., • Ensure Occupational Safety and health Act, local health and safety codes, and company safety and security policy are met., • Control Profit & Loss (i.e., Budget attainment) by following cash control/ security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions., • Recruit, interview, and hire team FOH; conduct performance review, take discipline action, motivate, and train., • Ensure maintenance of equipment, facility, and grounds using a Preventive Maintenance plan based on company standard., • Ensure food quality and 100% customer satisfaction., • Ensure complete and timely execution of corporate & marketing programs., • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team., • Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged., • Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service., • Proactively visit with and interact with guests and members; build loyalty and face/name recognition., • Provide sound resolution(s) to guest complaints with poise and professionalism., • Understand the market and surrounding areas (i.e. restaurants, businesses, hotels), • Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback., • Maintain highest level of safety, security, sanitation, and cleanliness of facility., • Manage team accountability., • Maintain good rapport with vendors to ensure quality and consistency., • Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills., • Sound decision making capability while protecting the restaurant/Company in instances of urgency., • Assist in conducting quarterly restaurant staff evaluations., • Control cash, credit, and other receipts by following company cash handling/reconciliation procedures., • Work in collaboration with Human Resources, Payroll, and other Corporate Departments. Requirements/Qualifications: • A minimum of 10 years previous experience as a GM in a fine dining/luxury, high volume, cocktail bar/lounge venue setting., • Bachelor’s degree in business administration, hotel & restaurant administration or related field of study or any equivalent combination of education and/or experience is required., • Must be detail oriented and possess effective communication and written skills., • State complaint food handling certificate, • Work collaboratively with Human Resources on coaching and Learning & Development opportunities., • Ability to multi-task., • Must be a team player., • Self-motivated and performance driven., • Punctuality and regular and reliable attendance., • Effective communication, written and interpersonal skills., • Time management skills., • Maintain confidentiality of company information and recipe data Physical Demands And Work Environment: • General office assignments-(typing), which lends itself to repetitive motion., • Be able to reach, bend, stoop and frequently lift to 50 pounds., • Ability to stand majority of shift in a loud (music) setting.

Job Description Title: Slot Manager Job Summary: We are looking for an experienced Slot Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Must be able to communicate in English, bilingual is a plus., • High school diploma and 3 years of Video Supervisor experience, or equivalent combination of both. Bachelor’s degree preferred., • Must be able to obtain and maintain a Tribal Gaming License., • Working knowledge PC skills including MS Word and Excel., • Excellent communication skills required., • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines., • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction., • Be able to work indoors and be exposed to various environmental contaminants including smoke., • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned., • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives., • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner., • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness., • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Responsibilities The primary responsibility of the Slot Manager is overseeing all operations of the Video Gaming department to ensure that all staff and video gaming machines are efficient and effective. The Video Shift Manager is responsible for the day to day operations of the Video Department. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures. • Lead and manage team members to ensure mentoring meets Miccosukee Service Expectations., • Adhere to the Miccosukee Service Expectations and ensure team compliance., • Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements., • Oversees and maintains integrity of Video floor activity., • Monitors the performance of Video personnel, ensuring adherence to Casino policies and procedures., • Ensures that proper procedures are adhered to for marketing and promotions., • Supervises temporary and permanent removal of funds from the Video Machines., • Creates weekly schedules based on business needs and forecasts., • Checks Video machines to determine if there is fraudulent activity., • Ensures application of federal currency reporting requirements for counterfeit currency., • Assumes administrative responsibility in the absence of the Video Assistant Director., • Directly supervises Video Floor Cashiers., • Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws., • Responsibilities include planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving customer problems., • Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls., • Train, coach, counsel, evaluate and administer discipline to team members., • Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations., • Interview prospective team members and measure against Miccosukee Service Expectations., • Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations., • Maintain complete knowledge of and comply with all departmental policies and procedures., • Evaluate operating procedures, recommend changes, and implement approved changes., • Maintain confidentiality of pertinent casino data., • Maintain clear and open communication with guests, managers and team members., • Consistent and regular attendance is an essential function of this job., • Performs other related duties as assigned. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description Looking for Full time and Part time Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational • Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request., • Check the figures in Opera, Room Availability & Percentages., • Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met., • Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained, • Performed Discrepant Room Report, • Prepare credit limit report for all guest folios, House accounts. Noting additional credit., • Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies., • Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items., • Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios., • Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system., • Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary, • Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day., • Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports., • Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios., • Balance and Audit all Valet postings in guest folios by tickets and quantity., • Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio., • Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing., • Guest with a Balance report balanced and zeroed out nightly before End of Day., • Prepare House Account Summary nightly and prepare for PC routing., • Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros., • Organize the Night Audit work in an orderly manner for distribution to the Income Auditor., • Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis, • Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly., • Coordinate newspaper delivery, check for special newspaper requests., • Prepare and Distribute all end of the day reports., • Process No shows and Cancel Reservations., • Ensure wake-up calls are process., • Update pass-on log, enter new day's arrivals/ departures, VIPs etc, • Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor., • Report any guest issue or emergency situation to Night Manager., • Project a professional, friendly and courteous image to guest and staff., • Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions., • Assist in relocating guest when necessary, in a professional and diplomatic manner., • Prepare registration cards for new arrivals, process early departures and handover information to AM Shift., • Occasional Overnight Security duties and/or shifts General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety., • To always work to the best of your ability, • To be financially aware and aim to strive for a successful profitable business., • To report for duty punctually following the correct clock in procedures., • To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times., • To maintain a high standard of personal appearance and hygiene at all times., • To maintain a good rapport and working relationship with all, • To be fully aware and cooperate with all the security policies., • To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times, • To provide and maintain the highest possible service standards to our clientele at all times, • To use your knowledge to the best of your ability with regard to legal matters, • To never be under the influence of drugs or alcohol when on duty., • To be familiar with the emergency procedures of the hotel, • Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel., • Not to carry any weapons on property.

Job Description Overview Opportunity: Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus • Warmly greet and acknowledge guests, proactively offering assistance., • Provide information about local attractions and events., • Make travel arrangements., • Make dining and other reservations, and obtain tickets for events., • Receive, store, or deliver luggage or mail., • Pick up and deliver items or run errands., • Carry out unusual requests, such as searching for hard-to-find items or services., • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and wear protective safety equipment., • Ensure overall guest satisfaction., • High School diploma or equivalent., • Previous customer service experience required or equivalent training., • Work schedule varies and may include working on holidays, weekends and alternate shifts. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote company and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description This job description serves as a guide for establishing the criteria to fill a specific job and to assist in staff member evaluation related to that job. The description is subject to change at the management’s discretion and may include additional or different duties as assigned or directed. • Job Summary Perform Carillon Miami Wellness Resort security duties and procedures to ensure the safety and security of guests, residents, employees, and the property as well as the property assets. • Essential Job Functions, • Assumes Duties of the Security Manager in his/her absence, • Ensure all safety and security personnel perform their duties following Carillon policies and procedures, and as instructed by the Director of Safety & Security, Assistant Director of Safety & Security, and Security Manager., • Develops and administers the work schedule for the security staff., • Conducts and oversees training of all new security officers as well as ongoing training requirements for current security officers., • Oversees the Security Key Control program, Key watcher, and property access control system (SALTO PROACCESS SPACE)., • Ensure accurate input and purging of Lost & Found Items in MS SHIFT., • Arranges for and conducts monthly safety trainings as required for Carillon Miami Wellness Resort. Additionally, department-specific safety & security monthly topics., • Review security and safety reports for completeness and accuracy; distributes reports to other departments as required., • Prepares and forwards reports as requested by the Director of Safety & Security, the Assistant Director of Safety & Security, and the Security Manager., • Assist in completing payroll documentation., • Investigate security and safety incidents, including guest, resident, and employee interviews as necessary, document, and findings., • Coach & Counsel Security staff when necessary., • Ensures cleanliness and excellent condition of equipment and work area., • Ensure property patrols are conducted as required., • Assist Carillon management when required., • Maintains accurate records and conducts department materials inventories when necessary., • Report and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately. III. Education, Experience, and Skill Requirements • High School Diploma or equivalent, plus 2 years of security and safety experience, or equivalent combination of education and experience, in a Hotel / Resort environment., • Ability to develop and maintain good working relationships with all levels of Carillon Miami staff, vendors, guests, residents, and government agencies., • Excellent customer service and positive interpersonal skills., • Good verbal and written communication skills., • Proficiency in Microsoft Word, Excel, and Outlook., • Strong analytical and problem-solving abilities., • Good judgment and the ability to maintain confidentiality are critical., • Ability to effectively handle multiple tasks simultaneously with frequent interruptions., • Ability to grasp, list, and /or carry or otherwise move goods weighing a maximum of 200 lbs and sufficient manual dexterity in hands., • Strong organizational skills and attention to detail., • Ability to handle stressful situations and be able to prevent and/or handle emergency situations., • Be able to work a flexible schedule if required, including weekends and holidays. Certifications / Licenses- Required or Able to Obtain • CPR / First Aid AED certification, • Class D Security License Carillon Miami Wellness Resort is an equal opportunity employer.

Job Description POSITION PURPOSE: Assists the Director and Assistant Director of Loss Prevention & Security in overseeing the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and associates. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Screen, interview, select, manage, review and counsel Security Supervisors and Officers to maintain order throughout the hotel., • Review Officers and Supervisors logs to ensure completeness and accuracy., • Promote safe work practices., • Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards., • Lead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise Management., • Direct coordination of training in fire life safety, CPR, as well as other Corporate approved programs, such as Resort/Golf Cart Training and Workplace Violence training., • Review and approve departmental schedules/payroll and make necessary adjustments., • Direct and manage Lost and Found function. Assist as needed with complaints and guest issues., • Direct preparation of monthly payroll forecast and the Corporate Property Loss Report., • Conduct regular patrol of the property to ensure all areas are safe and secure., • Conduct Security Department meetings., • Attend and participate in other required hotel meetings. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Participate in Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems., • Liaison with clients and Law Enforcement., • Work with Convention/Catering Services to ensure functions are safe for all guests and employees., • Insure guests and employees receive proper security escorts, as required., • Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information., • Periodically review and update a variety of departmental guidelines., • Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand., • Oversee and maintain various technical equipment, hardware and software, to ensure it is functioning properly. Back up all databases on a regular schedule., • Obtain certification as a CPR Instructor. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking, climbing stairs Frequent Crouching/Bending/Stooping Occasional Reaching Occasional Grasping Occasional Pushing/Pulling Rare Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying(# lbs) Rare – up to 50 lbs. Travel Rare OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School Diploma required. Related four year college degree preferred. EXPERIENCE Management and supervision experience required. Five of more years in Security or related experience required. Customer service experience preferred. Working knowledge of Windows based programs required. LICENSES OR CERTIFICATES GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description This job description serves as a guide for establishing the criteria to fill a specific job and to assist in staff member evaluation related to that job. The description is subject to change at the management’s discretion and may include additional or different duties as assigned or directed. • Job Summary Perform Carillon Miami Wellness Resort security duties and procedures to ensure the safety and security of guests, residents, employees, and the property as well as the property assets. • Essential Job Functions, • Assumes Duties of the Security Manager in his/her absence, • Ensure all safety and security personnel perform their duties following Carillon policies and procedures, and as instructed by the Director of Safety & Security, Assistant Director of Safety & Security, and Security Manager., • Develops and administers the work schedule for the security staff., • Conducts and oversees training of all new security officers as well as ongoing training requirements for current security officers., • Oversees the Security Key Control program, Key watcher, and property access control system (SALTO PROACCESS SPACE)., • Ensure accurate input and purging of Lost & Found Items in MS SHIFT., • Arranges for and conducts monthly safety trainings as required for Carillon Miami Wellness Resort. Additionally, department-specific safety & security monthly topics., • Review security and safety reports for completeness and accuracy; distributes reports to other departments as required., • Prepares and forwards reports as requested by the Director of Safety & Security, the Assistant Director of Safety & Security, and the Security Manager., • Assist in completing payroll documentation., • Investigate security and safety incidents, including guest, resident, and employee interviews as necessary, document, and findings., • Coach & Counsel Security staff when necessary., • Ensures cleanliness and excellent condition of equipment and work area., • Ensure property patrols are conducted as required., • Assist Carillon management when required., • Maintains accurate records and conducts department materials inventories when necessary., • Report and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately. III. Education, Experience, and Skill Requirements • High School Diploma or equivalent, plus 2 years of security and safety experience, or equivalent combination of education and experience, in a Hotel / Resort environment., • Ability to develop and maintain good working relationships with all levels of Carillon Miami staff, vendors, guests, residents, and government agencies., • Excellent customer service and positive interpersonal skills., • Good verbal and written communication skills., • Proficiency in Microsoft Word, Excel, and Outlook., • Strong analytical and problem-solving abilities., • Good judgment and the ability to maintain confidentiality are critical., • Ability to effectively handle multiple tasks simultaneously with frequent interruptions., • Ability to grasp, list, and /or carry or otherwise move goods weighing a maximum of 200 lbs and sufficient manual dexterity in hands., • Strong organizational skills and attention to detail., • Ability to handle stressful situations and be able to prevent and/or handle emergency situations., • Be able to work a flexible schedule if required, including weekends and holidays. Certifications / Licenses- Required or Able to Obtain • CPR / First Aid AED certification, • Class D Security License Carillon Miami Wellness Resort is an equal opportunity employer.

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