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Job DescriptionWe are seeking an experienced and results-driven Travel Agency Manager to lead our team of travel agents and oversee all travel operations. The ideal candidate excels in staff development, travel industry knowledge, and operational management, ensuring clients receive exceptional service while driving account growth. Responsibilities: Lead, supervise, and mentor all travel agents to ensure high-quality service and competency at every level. Manage staffing, including scheduling, vacations, familiarization tours, and business trips. Develop and implement staff training programs covering sales, products, vendors, and agency operations. Monitor and analyze agency sales, providing reports and adjusting strategies to maximize productivity and revenue. Plan and execute travel promotions, events, and client engagement initiatives, including cruise nights and travel fairs. Maintain up-to-date knowledge of industry trends, airline and hotel programs, and preferred suppliers; communicate updates to staff. Manage vendor relationships, including airlines, cruise lines, tour operators, and wholesalers. Oversee travel booking systems, contracts, and enhancements, ensuring staff are trained on updates. Support business development by extending sales to established accounts and assisting in new account solicitation. Perform duties of a senior travel agent as needed. Ensure compliance with all policies, procedures, and service quality standards. Perform additional duties as assigned. Qualifications: Proven experience in travel management: No degree: 10+ years in the field Bachelor’s degree: 5+ years in the field Master’s degree: 1+ year in the field Thorough knowledge of travel agency principles, airline systems, and hospitality industry practices. Strong administrative and management skills, including delegation, prioritization, and staff motivation. Excellent communication, customer service, and interpersonal skills. Knowledge of laws, regulations, and compliance related to travel services. Ability to plan, instruct, and assess training programs for individuals and groups. Strong analytical, mathematical, and problem-solving abilities. Proficient in travel booking software and Microsoft Office. Ability to work independently and collaboratively in a team environment. Flexible schedule including evenings and weekends as required. Ability to sit at a desk and work on a computer for extended periods; able to lift up to 20 lbs. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1572 Company DescriptionThis company offers growth and a great group of people to work with.

Job Description TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 We are looking for a Front Office Supervisor to join our great Team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties. This position requires open availability (days, evenings, overnights, weekends and holidays). Responsibilities include: • Assists in overseeing guest services and front office operations; ensuring superior service is a priority., • Foster a positive, cooperative work environment between front office staff and management., • Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Marriott experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • $17.50-$19/ hr, • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to guest complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Email, • Phone, • In person

Job Description Position Overview: The Hampton Inn Albany Western Ave SUNY is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients. As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors. The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit. This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed. Job Responsibilities: • Guest Reception: Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area., • Customer Service: Handle guest inquiries, concerns, and requests promptly and professionally. Strive to exceed guest expectations and ensure a memorable experience during their stay., • Telephone and Email Communication: Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments., • Reservations and Check-ins: Handle room reservations, confirmations, and modifications using the reservation system. Ensure accurate guest information and maintain confidentiality., • Cash Handling: Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures., • Problem Resolution: Address and resolve guest complaints or issues in a timely and effective manner. Escalate complex problems to the appropriate department or management when necessary., • Lobby Maintenance: Maintain a clean and organized front desk area, including the lobby and guest waiting areas. Ensure promotional materials and informational brochures are well-stocked and up-to-date., • Safety and Security: Monitor the lobby area for any suspicious activity and report any concerns to the security team or management. Follow security protocols for guest safety and adhere to emergency procedures when needed., • Administrative Support: Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager., • High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus., • Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills., • Excellent interpersonal and communication skills, both verbal and written., • Friendly, professional, and customer-oriented attitude., • Strong organizational and multitasking abilities to handle various responsibilities efficiently., • Proficient in using computers and hotel management software for reservations and guest information., • Ability to work flexible hours, including weekends and holidays, as our front desk operates on a 24/7 basis., • Ability to stand for extended periods. Powered by JazzHR QvdHVlpC4Q

Job DescriptionBenefits: • Employee discounts, • Free uniforms, • Opportunity for advancement, • Paid time off Job Responsibilities: • Provide the highest quality of service to the customer at all times., • Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company., • Handle guest mail and messages per established procedures., • Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake up calls., • Know how to clean guest rooms to standards., • Clean lobby, meeting room, vending room, breakfast room, and back-office area., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking., • Must wear proper uniform at all times in accordance with the Standards of Appearance., • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.Qualifications:, • Work experience as a Hotel Front Desk Associate or similar role preferred., • Experience with hotel reservations software preferred., • Customer service attitude., • Excellent communication and organizational skills., • High school diploma or equivalent verbal, written and administrative skills.Supplemental Pay Starting Pay $15.50/hr.-$16/hr. Job Type: Part-time Pay: $16.50- $17.00 per hour Benefits: • Employee discount, • Paid time offSchedule:, • 8 hour shift, • Every weekend, • Monday to FridayAbility to Commute:, • Latham, NY 12110 (Required)Ability to Relocate:, • Latham, NY 12110: Relocate before starting work (Required)Work Location: In person

Job Description TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 The TownePlace Suites Latham is seeking a Full-Time Front Desk Agent to join their team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Marriott experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Pay : $16.75/hr, • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job Description We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • IHG and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Assisting guests efficiently, courteously and professionally at all times, • Maintain a high level of service and hospitality, • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner, • Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel, • Be knowledgeable of the hotel brand and various programs (rewards programs, special offers), • Be a great communicator to various departments and management on guest comments and concerns, • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance, • Maintains and promotes a positive and cooperative work relationship with all hotel departments ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter. Position Summary: We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out. Key Responsibilities: • Greet and assist guests with a warm and professional demeanor, • Handle check-in and check-out procedures efficiently using the property management system, • Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email, • Process payments accurately and manage cash, credit card, and room charge transactions Qualifications: • Previous experience in customer service, hospitality, or front desk preferred, • Strong communication and interpersonal skills, • Ability to handle stressful situations with professionalism and patience, • Basic computer skills and familiarity with hotel reservation systems is a plus, • Must be able to work flexible hours, including weekends and holidays, • High school diploma or equivalent required Why Join Us? • Competitive pay, • Employee discounts at IHG hotels worldwide, • Opportunities for career growth and development Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour

Job Description Comfort Inn & Suites East Greenbush is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for a part time position that could turn into full time. Must be able to work both first and second shifts, as well as weekends. Starting at $17 per hour, can be more based on experience. • Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests., • Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine., • Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer., • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges., • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies., • Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary., • Ability to read, listen and communicate effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer., • Reports to work for scheduled shift, on time and in uniform in accordance with company policy., • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications, • All other duties as assigned or needed., • Help with other departments as needed, • Weekends and holidays are required., • individual will be working both AM and PM shifts.

Job Description We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation when arriving or departing during the overnight hours. A night auditor has the added responsibility of closing and balancing the current business day and correcting any posting/cashiering errors as needed to ensure accurate reporting to management. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Perform all night audit tasks - running the nightly reports, ensuring accuracy, and submitting to management., • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to guest complaints in a timely and professional manner, • Complete shift checklist, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Email, • Phone, • In person

Job Description Front Office Manager – Comfort Inn & Suites – East Greenbush, Albany, NY Location: Albany - East Greenbush – New York Hourly Rate: $22 – $25/hour (based on the experience) Employment Type: Full-Time Join our team at Comfort Inn & Suites – East Greenbush, Albany, NY, where every guest experience matters. We are seeking a Front Desk Manager who is passionate about hospitality, leads by example, and is committed to delivering friendly, efficient, and professional service that represents the Choice Hotels brand with pride. About the Role: As our Front Desk Manager, you will oversee daily front office operations, ensuring that every guest receives a warm welcome and a smooth, efficient experience. You’ll support and develop the front desk team, manage performance, and help create a positive and service-driven environment consistent with Choice Hotels standards. Key Responsibilities: • Supervise and support all front desk operations, including check-in, check-out, billing accuracy, and guest service functions., • Lead, train, motivate, coach, and schedule front desk agents to ensure optimal coverage and performance, and to provide exceptional guest service., • Handle guest complaints and resolve issues promptly and professionally., • Manage daily reports, room inventory, and front office communications., • Work closely with Housekeeping and Maintenance to ensure guest rooms and common areas meet quality expectations and guest satisfaction., • Maintain compliance with hotel policies, brand standards, and safety procedures., • Previous hotel front desk or hospitality management experience required (Choice Hotels experience a plus)., • Strong leadership, communication, and problem-solving skills., • Proficiency in hotel property management systems (ChoiceADVANTAGE preferred)., • Excellent organizational skills and attention to detail., • Availability to work flexible hours, including weekends and holidays., • Competitive salary and growth opportunities within the Choice Hotels family., • Paid time off and employee recognition programs.