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Job Description The hotel housekeeping supervisor oversees daily cleaning operations, manages room attendants, and ensures that all guest rooms and public spaces meet high sanitation and brand standards. The housekeeping supervisor acts as the operational bridge between executive management and frontline cleaning staff. They handle morning shift setups, inspect rooms for quality control, track inventory, and collaborate with the front desk to coordinate room readiness. Apply today to be a part of our amazing team at the Marriott Rochester Airport. Compensation: $18 - $20 hourly Responsibilities: Daily Operations & Inspection: Inspect guest rooms, hallways, lobbies, and public areas to verify cleanliness and safety compliance. Update room statuses in the property management system and coordinate with maintenance for repairs. Staff Management: Conduct morning briefings, assign cleaning sections to room attendants, distribute keys, and manage staff schedules or replacements for absences. Training & Quality Control: Train new hires on proper cleaning techniques, chemical usage, and brand standards. Coach team members to improve performance and maintain professional hygiene and appearance standards. Inventory Control: Monitor stock levels for linens, guest amenities, and cleaning supplies, placing orders as needed. Manage lost-and-found items and department logs. Guest Relations: Respond promptly to guest complaints or special requests and resolve on-the-spot service issues. Qualifications: Education: High school diploma or GED equivalent; further education or hospitality certification is a plus. Experience: Proven experience as a room attendant or in a previous supervisory role in a hotel/hospitality setting. Physical Demands: Ability to stand and walk for extended periods and lift or move objects up to 50 lbs, Skills: Strong leadership, delegation, and team motivation abilities. Working knowledge of commercial cleaning chemicals, safety protocols, and sanitation standards. Excellent time management and multitasking skills. Good verbal and written communication skills. About Company Rochester Airport Marriott sets the scene for a stylish getaway. Offering an unrivaled location, our hotel near Rochester Airport is just moments from popular destinations such as The Strong Museum, Seneca Park Zoo & Lake Ontario.

Job Description Summary Direct, train and mentor the Engineering staff in preventative maintenance, skilled trouble shooting and repair using proper Carpentry, Plumbing, Electrical, HVAC or other engineering or mechanical techniques to ensure the proper working order of all hotel assets. Essential Duties and Responsibilities • Directly supervises associates in the Engineering department; planning, assigning and directing work; appraising performance; rewarding and disciplining associates, • Trouble shoot and repair equipment and systems, not limited to HVAC, fire suppression system, boilers/chillers, PTAC’s, guest internet/TV and related wiring/cabling., • Perform appropriate repairs within the facility, not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair., • Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local Health Department Regulations., • Maintain preventative maintenance schedule for all public space, guest rooms and equipment, i.e. laundry equipment, heating and air conditioner units, ice machines, fire extinguishers, fire/smoke alarms, kitchen appliances and plumbing. Maintenance is performed as required by the manufacturer and in accordance with warranty specifications., • Train Engineering and Front Office staff on sprinkler and fire alarm procedures., • Assist with outdoor seasonal work including lawn, maintenance of landscape beds, parking lot cleanliness and snow removal., • Conduct quarterly fire drills and assist in annual OSHA/Safety training for associates., • Review, analyze and report on preventative maintenance results of all key property areas including grounds, guest rooms, common areas, pools, equipment and systems., • Coordinate work assignments and maintain records on completed and pending work orders., • Maintain up to date records and files., • Maintain proper staffing levels through appropriate hiring and scheduling., • Manage department expenses including but not limited to payroll and inventories while adhering to budgeted goals., • Maintain the cleanliness of the engineering shop and any other areas that work may be performed, as well as the Engineering office and surrounding areas, • Ensure communication of changes in room status with Front Desk and Housekeeping., • Assist other departments as needed., • Perform activities of associates supervised., • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings., • Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, handling any accounting and purchasing functions., • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service., • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Qualifications • Two to four years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience., • The associate must be able to lift and/or move up to 100 pounds., • While performing the duties of this Job, the associate is frequently exposed to moving mechanical parts; fumes or airborne particles; chemicals; paint; dust and risk of electrical shock., • The associate is occasionally exposed to outside weather conditions., • The noise level in the work environment is usually moderate., • The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) _ Watch A Day in the Life video for Housekeeper (Spanish) _ • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates., • Cleans assigned guest rooms with adherence to company standards, policies and procedures., • Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use., • Stocks carts and cart rooms if necessary and or directed by management., • Reports all maintenance issues directly to the front desk and/or manager on duty., • Reports any remaining guest property in a check-out room directly to the front desk and manager on duty., • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical., • Complies with all safety and security policies and procedures., • Completes all required and annual Extended Stay University training., • Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas., • Responsible for maintaining overall hotel cleanliness., • Other duties as assigned by the management team., • Weekly Pay!, • Competitive Wages, • Great working environment, • Employee Recognition Programs, • Vision Insurance, • 401(k) Savings Plan, • Employee Assistance Program (EAP), • Employee Perks Program offering discounts to major companies Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Pay ranges for the following states only: • California: $16.50 - $24.00, • Colorado: $16.00 - $19.00, • Illinois: $16.00 - $19.00, • Minnesota: $16.00 - $19.00, • New Jersey: $15.00 - $22.32, • Washington: $16.66 - $21.10, • Whitestone, NY: $18.27 - $19.62 ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Night Auditor/Overnight Front Desk ClerkAre you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: • Work Today, Get Paid today, with Daily Pay!, • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!, • Multiple Health Insurance and Life Insurance options, • 401k Plan + Company Match, • Paid Parental Leave, • Paid Time Off, • Holiday Pay, • Pet Insurance, • Employee Assistance Program, • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. Job Duties and Responsibilities • Greets guests as they arrive, focus on personal recognition, • Reviews arrival lists daily and assists in preparing and assembling welcome amenities, • Escort VIPs to room and check them in prior to arrival, • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed, • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management., • Keep front desk area clean and organized., • Assisting with lobby activation as needed., • Utilize proper procedures when handling guest PPI data., • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival., • Attends promptly to guest needs and inquiries, • Perform various other duties as assigned, • Perform various other duties as assigned to meet business objectives Education and Experience • Minimum of one (1) year in Front Desk Operations, • In-depth knowledge of hotel Front Desk operations, • Minimum of High School education Knowledge, Skills and Abilities • Basic computer skills, • Ability to communicate effectively verbally and in writing, • Ability to exceed expectations of guests and team members, • Excellent time management skills The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

Front Desk ClerkAre you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. BenefitsAs a Front Desk Clerk with DelMo

Job DescriptionWe’re searching for a responsible, reliable bell attendant to ensure our guests have an incredible stay at our hotel. You’ll be responsible for greeting guests upon their arrival and departure, helping guests with luggage, assisting the front desk staff, and responding to guest requests as needed. If you’re a hard worker who loves helping people, start your application today!Compensation: $17 hourly Responsibilities: • Guest Transport: Drive guests safely and courteously to local attractions, businesses, or transit hubs., • Customer Service: Greet arriving and departing guests warmly, answer local area questions, and offer directions., • Luggage Assistance: Help guests load, unload, and carry luggage or specialized equipment., • Vehicle Maintenance: Perform daily safety inspections, clean the vehicle interior/exterior, and report mechanical issues., • Record Keeping: Track daily mileage, fuel usage, and passenger counts. Qualifications: • Driver’s License: Valid state driver’s license with a clean driving record and no major violations., • Age Requirements: Minimum age of 21 or 25 years old (often mandated by commercial vehicle insurance policies)., • Physical Standards: Ability to sit for long periods and lift heavy luggage up to 50 pounds., • Screenings: Ability to pass a background check, motor vehicle record check, and drug screening., • Interpersonal Skills: Professional communication skills and a customer-first attitude. About Company Rochester Airport Marriott sets the scene for a stylish getaway. Offering an unrivaled location, our hotel near Rochester Airport is just moments from popular destinations such as The Strong Museum, Seneca Park Zoo & Lake Ontario.

As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. Night Auditor/Overnight Front Desk Clerk. Are you ready to app

Job Description Summary The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies. Essential Duties and Responsibilities • Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures., • Ensure proper cash and key control procedures are followed., • Answer inquiries pertaining to hotel policies and services., • Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation., • Perform Front Desk duties as needed., • Exceed Guest expectations by providing exemplary service, • Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge., • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings., • Ensure all brand standards and initiatives are implemented and followed., • Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry., • Maintain up to date records and files., • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service., • Ensure the cleanliness of the Front office, lobby and surrounding areas., • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Supervisory Responsibilities • Directly supervises associates in the Front Office Department., • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws., • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Education and/or Experience • One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience., • The associate must be able to occasionally lift and/or move up to 50 pounds., • While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals., • The noise level in the work environment is usually moderate., • The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

Job Description Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to the total satisfaction of our guests, working collaboratively, and providing career development opportunities for our employees. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York conveniently located near the New York State Thruway, major businesses and universities, shopping, dining and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable price. Why should you work at the RIT Inn & Conference Center? • Competitive compensation package, • Full benefits package, • Flexible scheduling, • Extensive training and opportunities to advance, • Free employee parking The Front Desk Supervisor is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. The Supervisor is a working associate and the front line team leader, responsible for aiding and assisting with training, and support of the front office staff and front office management, as well as address additional tasks assigned by upper management and special projects. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment. SPECIFIC RESPONSIBILITIES • Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate bell services, answer telephones, take guestroom reservations, run reports, handle all guest and student mail, deliver messages, program wake-up calls, and perform a variety of other tasks conducive to providing pleasant and professional services to all hotel guests., • Oversee daily operation of the Front Office in providing all guests with exceptional hotel services., • To work with and oversee front desk GSAs in developing quality customer services skills and a full understanding of our property management system, policies & procedures and their role as GSA., • Work with upper management in developing basic understanding of overall responsibilities that encompass the front end of the Rooms Division, such as HR responsibilities, scheduling and payroll, working with Housekeeping, Banquets, and Engineering to provide a quality, pleasing and enjoyable experience for all hotel guests, • Work with RIT Housing Operations throughout the school year at check in and checkout, and keeping them updated on any student issues that may arise., • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services., • Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions., • Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence., • Manage and coordinate with the hotel shuttle drivers during their shift when scheduling rides for guests., • Assist in maintaining the cleanliness of the Front Office, lobby, and surrounding areas., • Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies., • Properly maintain all work equipment, tools, and supplies., • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy., • Comply with and train desk staff on all department, hotel, and company policies and procedures., • Assist in covering manager's days off as PIC (Person in Charge)., • Open availability is required for this position, as well as the ability to cover either (Weekends, AM, or PM shifts as business demands dictate., • Complete daily, weekly and monthly tasks as assigned per the front office manager and Assistant Front Office Manager. MANAGERIAL SKILL REQUIREMENTS • Actively supports the development, training, and mentoring of associates, • Knows how and when to impose deadlines and delegate tasks, • Demonstrates leadership by example, • Motivates and provides a work environment in which associates are productive, • Demonstrates self-confidence, energy, and enthusiasm, • Has effective public speaking and presentation skills, • Presents ideas, expectations, and information in a concise and well-organized way, • Uses effective listening skills, • Have ability to observe details when inspecting areas of responsibility, • Identifies positive public relations and teamwork opportunities, • Manages group or interpersonal conflict situations effectively, • Understands how to manage in a culturally diverse work environment, • Establishes, measures, monitors, and evaluates processes, policies, and procedures, • Uses problem solving methodology for decision making and follow up, • Understands how to develop a business plan and evaluate business trends to modify strategies, • Interprets, analyzes, and manages budget to meet business objectives, • Has personal integrity, manages time well, highly visible in areas of responsibility, • Provides constructive coaching and counseling to associates QUALIFICATIONS • Ability to effectively read, write, and speak English is required. Must be able to provide, receive, and comprehend verbal and written instructions and information., • Experience in hotel front office operations required. Supervisory experience preferred., • Desired are individuals who are friendly, enthusiastic, reliable, assertive, articulate, outgoing, obliging, and compassionate., • Qualified individuals will additionally demonstrate skills in leadership, organization, planning, problem solving, and communication., • Must present an appropriate public presence in grooming, dress, poise, and social etiquette., • Must be able to work independently or with others. Proper social demeanor, attention to detail, commitment to quality, and passion for serving others is essential., • Must possess a clean and valid New York State driver's license. Open availability required including weekends and overnights. Previous Hotel Front Desk experience, customer service or supervisory experience required. This position pays $19.00 to $20.00 per hour. Job Posted by ApplicantPro

Job Description Summary Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures. Essential Duties and Responsibilities • Greet, register, and assign rooms to guests., • Answer telephone., • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests., • Make and confirm reservations., • Monitor room availability., • Block rooms., • Program wake-up calls., • Handle guest mail and messages., • Perform check-out services., • Open and close shifts making cash drops as necessary., • Maintain market stock and coffee area as needed., • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service., • Provide guests with directions and information regarding the local area., • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas., • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies., • Schedule shuttle runs for guests (hotels with shuttle only)., • Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only)., • Perform laundry duties as needed, • Maintain continental breakfast, including closing and cleaning of area. Qualifications • One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age., • The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds., • While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust., • The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

Job Description Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to the total satisfaction of our guests, working collaboratively, and providing career development opportunities for our employees. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York conveniently located near the New York State Thruway, major businesses and universities, shopping, dining and local attractions Our hotel offers the comfort and convenience of a full service hotel at an affordable price. Why should you work at the RIT Inn & Conference Center? • Competitive compensation package, • Full benefits package, • Flexible scheduling, • Extensive training and opportunities to advance, • Free employee parking The Bell Attendant is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment. SPECIFIC RESPONSIBILITIES • Provide pleasant and professional services to all hotel guests., • Appropriately greet guests upon arrival and offer assistance with luggage., • Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions., • Provide safe transportation to all guests using the hotel's shuttle vehicle., • Ensure proper maintenance and cleanliness of the shuttle vehicles by completing daily van inspection checklist., • Track the vans' service maintenance and update the management for any required service maintenance, including but not limited to: oil change, tire rotation, wiper replacement, etc., • Keep van binders up to date with information on all service to each vehicle as it happens., • Coordinate luggage storage, make guestroom deliveries, assist with snow removal, ensure proper care of hotel flags, and perform a variety of other tasks conducive to the efficient operation of the front office and in providing all guests with exceptional hotel services., • Assist with answering of the phones at the front desk during busy time., • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services., • Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence., • Assist in maintaining the cleanliness of the hotel front entrance, lobby, and surrounding areas., • Assist in checking all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies., • Properly maintain all work equipment, tools, and supplies., • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy., • Comply with all department, hotel, and company policies and procedures., • Perform any task not outlined above that the associate has the ability to perform. QUALIFICATIONS Must be able to provide, receive, and comprehend verbal and written instructions and information. Must possess a clean and valid New York State driver's license. Desired are individuals who are friendly, reliable, enthusiastic, articulate, outgoing, obliging, and compassionate. Must present an appropriate public presence in grooming, dress, poise, and social etiquette. Must be able to work independently or with others. Proper social demeanor, attention to detail, commitment to quality, and passion for serving others is essential Must have current NYS drivers license and clean driving record. Previous customer service and driving experience preferred. Shifts will consist of midday to evening hours, generally Monday - Friday with some weekends throughout the year. Previous hotel experience preferred. This position pays $15.50 to $16 per hour. Job Posted by ApplicantPro

Job Description RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you looking for a fun, flexible, and fast-paced work environment with supportive coworkers and a chance to grow professionally? If so, please read on! This Front Desk Agent position starts at $16/hour. We also offer great benefits, including a 401(k) plan with employer match, paid holidays employee recognition, free employee parking, discounts through RIT, and flexible scheduling. If this sounds like the right opportunity for you, apply today! ABOUT RIT INN & CONFERENCE CENTER The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area. We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available. A DAY IN THE LIFE OF A FRONT DESK AGENT As a Front Desk Agent, you are the first point of contact for our guests. Dedicated to exceptional hospitality, you make sure our guests feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes them feel welcomed and taken care of upon arrival as well as being what they remember long after their stay is over. You are knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures. With the aim of achieving high levels of cooperation and service excellence, you keep on-going communication and collaboration going with the engineering and housekeeping staff. Organized and quick-thinking, you are often juggling several high-priority tasks at one time as you check guests in and out, take phone calls, answer guests' questions, and solve problems. You properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services. Much of your time is spent on the computer making reservations. You also run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks. It's a good thing that you are detail-oriented and good at remembering to follow through. With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained. Always taking the time to put yourself in their shoes while maintaining a sense of urgency, you do your best to accommodate our guests' needs and preferences as efficiently as possible. You remain calm and tactful when helping challenging guests. But most of your interactions are pleasant--and even fun. You enjoy hearing about where our guests are from and what their plans are. You like giving suggestions about places for them to visit and things to do while in town. And, in order to effectively sell our guests on them, you maintain a thorough knowledge about all of our current service offerings. You feel good about the important part you play in the success of both our hotel and our guests' travels! QUALIFICATIONS FOR A FRONT DESK AGENT • Customer service experience, • Computer savvy, • World-class customer service skills Do you understand hospitality and the importance of accommodating guest preferences? Are you flexible and happy to help wherever you are needed? Do you have a friendly and welcoming demeanor? Are you efficient and able to effectively prioritize multiple tasks? Do you value quality? Are you respectful of privacy and confidentiality? Do you have excellent communication and interpersonal skills? If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3:00 PM or evenings, 2:30 PM - 11:00 PM. Open weekend availability is required. READY TO JOIN OUR HOSPITALITY TEAM? If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 14467 Job Posted by ApplicantPro

Job Description Summary The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment. Responsibilities • Provide pleasant and professional services to all guests., • Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests., • Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues., • Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office., • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services., • Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions., • Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence., • Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies., • Ensure the cleanliness of the front office, lobby, and surrounding areas., • Properly maintain all work equipment, tools, and supplies., • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals., • Responsible for knowing and complying with all items on the position’s training checklist., • Comply with all department, hotel, and company policies and procedures., • Perform any assigned task not outlined above that the associate has the ability to perform., • Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am) Qualifications Six to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age. Physical Demands The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

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