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Job Description Exceptional, Unique, Independent – Boutique Hotel in Amherst, NY.The Reikart House, A Tribute Portfolio Hotel, is looking for a Sous Chef to lead the team at Jazzboline Restaurant & Bar!Come work for a company where you can grow and start a career.Our affiliated companies include Marriott Bonvoy and Iskalo Development Corporation!**Also apply in person! We'd love to meet with you! – Reikart House (5000 Main St. Amherst, NY 14226). Ask a Butler at the Front Desk for an Application!JOB DESCRIPTION:General Purpose Train, supervise and actively participate in all the food productions areas of the kitchen, in order to maintain our high standards of quality.Essential DutiesAssume leadership role in the kitchen in the Executive Chefs absence.Coordinate, plan, and supervise production, preparation, and presentation for dishes at the restaurantEnsures the food quality and selection consistently meets Reikart House and Jazzboline Restaurant StandarsMaintains safety and sanitary standardsRecommends and implements procedural and production changes.Monitors food and labor costs.Train new ambassadors in all proceduresQualifications Culinary degree preferred or 4 years related industry experienceRequirements2 years leadership experience in similar role4 years line cook/culinary experienceStrong ability to work in a team environmentPrior experience in high volume food productionBasic knife skillsExcellent attention to detailTime management skillsBasic food safety knowledgeAbility to take directionPhysical RequirementsAbility to stand for long periods of time including bending, lifting, reaching, and stretchingAble to lift 30lbs or moreAbility to move rapidly in a hot environmentHazards include cuts from broken glass, hot kitchen tools, metal cans, slipping and tripping.''Work Remotely No

Job Description Reikart House, A Tribute Portfolio Hotel – Amherst, NY Exceptional. Unique. Independent. At Reikart House, every day is a performance - and every employee plays a role in telling our story. Our Housekeeping Team is essential to creating the exceptional experience our guests expect. As a Housekeeping Inspector, you'll help lead and support our team while ensuring guest rooms and hotel spaces consistently meet Reikart House standards for cleanliness, presentation, safety, and comfort. Why Reikart House? Our goal is simple: To make a difference in people's lives through service. This is a great opportunity for an experienced housekeeping professional who takes pride in high standards, enjoys supporting others, and notices the details that make a guest room feel exceptional. What You'll Do As a Housekeeping Inspector, you will inspect guest rooms, public spaces, and back-of-house areas to ensure they meet established cleanliness and presentation standards before being released for guests. You'll help coordinate daily housekeeping operations by assigning rooms, reviewing VIP arrivals and special requests, monitoring room status, and communicating with the Front Desk and Maintenance teams. You'll also coach and support Room Attendants, reinforce housekeeping procedures and safety standards, monitor supplies and inventory, assist with guest concerns and Lost & Found procedures, and step in to support daily housekeeping operations when needed. What We're Looking For We're looking for someone with strong attention to detail, excellent organization and communication skills, and a solid understanding of hotel housekeeping standards. Previous hotel housekeeping experience is preferred, with prior inspection, lead, or supervisory experience a plus. You should be comfortable providing feedback and coaching team members while maintaining a positive, professional approach. This is an active position requiring frequent standing, walking, bending, reaching, lifting, and movement throughout guest rooms, hallways, and other hotel areas. Weekend and holiday availability may be required. Benefits & Perks We believe taking care of our guests starts with taking care of our team. Eligible employees may have access to: Medical, Dental & Vision Insurance • 401(k) • Life Insurance • HSA & FSA • Competitive Pay • Paid Time Off • Employee Discounts Benefit eligibility may vary based on employment status and plan requirements. Why You'll Love Working Here As a Housekeeping Inspector, you'll have the opportunity to make an impact on both our guests and our team. You'll help maintain the standards that make Reikart House distinctive while coaching and supporting others to succeed. Our team values Integrity, Cooperation, Excellence, Engagement, Flexibility, Community, and Trust. Apply Today Join Reikart House as a Housekeeping Inspector and help us deliver exceptional guest experiences through outstanding cleanliness, attention to detail, and teamwork.

Job Description Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are currently looking for an Assistant General Manager for our Hampton Inn & Suites by Hilton-Buffalo Downtown. Hampton Inn & Suites by Hilton-Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties, • Career growth opportunities Role: The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties: • Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned., • Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources., • Manage the front office operations and supervising directly the front desk and food and beverage staff., • Resolve guest concerns while maintaining high franchise Guest Service scores., • Foster a positive, cooperative work environment between staff and management., • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns., • Administrative tasks such as reporting, inventories, accounting processes and much more. Salary range: $62.9K-$73K What You Bring Us: • Two years related management experience, and hotel brand knowledge., • Extensive experience with rooms, housekeeping and food and beverage., • Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning., • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience., • Expertise in standard hotel management systems., • Hands-on leadership, • Valid Driver’s License

Job Description Reikart House, A Tribute Portfolio Hotel – Amherst, NY Exceptional. Unique. Independent. At the Reikart House, every day is a performance - and every ambassador plays a role in telling our story. Our guests may never see every repair you make, every system you maintain, or every problem you solve behind the scenes. But they experience the results every single day. Whether it's a perfectly functioning guest room, beautifully maintained grounds, a welcoming lobby, or a guest issue resolved with urgency, our Maintenance Team quietly creates the foundation that allows exceptional hospitality to happen. We are currently seeking a Maintenance Technician who takes pride in their work, enjoys solving problems, and understands that every repair contributes to the guest experience. Why Reikart House? Our goal is simple: To make a difference in people's lives through service. Guests don't remember every interaction they have during their stay-but they absolutely remember how their room felt, how the building was cared for, and whether everything simply worked. At Reikart House, every ambassador contributes to that experience. Maintenance isn't just fixing things. It's protecting the story we're trying to tell. We're Looking for Someone Who: • Takes pride in doing quality work the first time, • Enjoys troubleshooting and solving problems, • Notices the little things others overlook, • Works well independently while also being a dependable teammate, • Responds quickly and professionally when guests or teammates need assistance, • Understands that preventative maintenance is just as important as emergency repairs, • Treats the property like it's their own home, • Believes every repair helps create a better guest experience, • Has a positive attitude and is willing to jump in wherever needed What You'll Do As a Maintenance Technician, you'll help ensure every part of our hotel is operating safely, efficiently, and beautifully. Responsibilities include: • Complete guest room maintenance and repairs, • Perform preventative maintenance throughout the hotel, • Respond to guest maintenance requests promptly and professionally, • Troubleshoot plumbing, electrical, HVAC, lighting, appliances, doors, locks, furniture, and general building systems, • Assist with seasonal maintenance including snow removal, landscaping, and exterior upkeep, • Help maintain pools, mechanical equipment, boilers, and life safety systems as needed, • Complete work orders accurately and efficiently, • Maintain clean, organized maintenance shops and storage areas, • Assist with painting, drywall repairs, carpentry, and cosmetic improvements, • Identify maintenance concerns before they become guest issues, • Follow all OSHA, safety, and hotel operating procedures, • Work closely with Housekeeping, Front Desk, and other departments to ensure exceptional guest experiences The Ideal Candidate Is: • Experienced in hotel, apartment, commercial building, or general maintenance (preferred but not required), • Comfortable using hand and power tools safely, • Mechanically inclined with strong troubleshooting skills, • Dependable, self-motivated, and organized, • Able to prioritize multiple projects throughout the day, • Friendly and professional when interacting with guests, • Willing to learn and continually develop new skills, • Available to work occasional weekends, holidays, or emergency situations as needed Physical Requirements • Frequently lift, push, or carry up to 50 lbs., • Stand, walk, climb ladders, kneel, bend, crawl, and reach throughout the day, • Work indoors and outdoors in various weather conditions, • Safely operate maintenance equipment and tools, • Comfortable working around cleaning chemicals, mechanical equipment, and maintenance materials Why You'll Love Working Here At Reikart House, you'll be more than just a maintenance technician. You'll be part of a team that genuinely enjoys working together, takes pride in the property, and believes every role matters. We invest in our ambassadors, celebrate great work, and believe the best hotels are built by people who care. If you enjoy fixing problems, working with your hands, and making a visible difference every day, we'd love to meet you. Apply Today Join the Reikart House team and help us create memorable guest experiences-one repair, one project, and one perfectly maintained space at a time.

Job Description Exceptional, Unique, Independent – Boutique Hotel in Amherst, NY. The Reikart House, A Tribute Portfolio Hotel, is looking for a Prep Cook to become part of this Award-Winning Team for our fine dining restaurant, Jazzboline! Come work for a company where you can grow and start your career. Our affiliated companies include Marriott International and Iskalo Development Corp.! **Also apply in person! We'd love to meet with you! – Reikart House (5000 Main St., Amherst, NY 14226). Ask the Front Desk for an Application! General Purpose Prepare food items in accordance with production requirements while maintaining all food preparation standards in a safe, accident-free environment. Essential Duties/Responsibilities • Prepare all food items according to recipe cards and correct handling procedures. Maintain the highest quality and appearance of all foods served from the kitchen, and ensure plates are clean and appetizing., • Maintain proper par levels per estimates on the production sheets; maintain top-quality freshness., • Use leftovers and maintain proper storage on the hot food side. Label and date all food., • Maintain clean and orderly refrigerators and work areas. Make sure all stations are properly cleaned at the end of the shift and the evening., • Rotate all foods and correctly fill out production charts., • During peak business periods, coordinate and expedite to accelerate service., • No travel required., • Hours: Scheduled days and times may vary based on need. Experience • Minimum one year of cold prep work or food service-related work. Knowledge • Knowledge of cold prep, proper knife handling, maintaining proper temperature, sanitation, and light dessert knowledge. Skills • Must have minimal hearing to hear timers; coordinate with other kitchen staff., • Must have moderate vision to check food quality., • Must have minimal speech communication skills to read production charts/recipes Abilities • Position regularly involves lifting food cases and metros weighing up to 70 lbs. Pushing and pulling carts is required., • Regular bending to lift items and supplies. No kneeling., • Mobility: regularly moves throughout the kitchen., • Continuous standing - to complete a task, may be stationary for short periods of time., • No climbing required., • No driving required. Education/Formal Training • High school education or equivalent experience. Material/Equipment Used • Chemicals/Agents: Bleach, Lime Away, grease cutter., • Protective Clothing: Hair restraint/hat, gloves, apron, and safety shoes, approximately 100% of 8-hour shift., • Knife, cutting board, toaster, mixer, slicer, cold table, food processor. Environment • Inside 100% of the 8-hour shift.

Job Description Exceptional, Unique, Independent – Boutique Hotel in Amherst, NY. The Reikart House, A Tribute Portfolio Hotel, is looking for a Banquet Server to become part of this Award-Winning Team! Apply in Person! @ Reikart House (5000 Main St., Amherst, NY 14226). Ask a Butler at the Front Desk for an Application! Essential Duties • Read BEO and know how to complete a set-up., • Set tables in assigned area correctly and uniformly., • Keep station neat and clean while servicing guest per established policies and procedures., • Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards., • Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment., • Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment., • Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage., • Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders., • Complete assigned side work., • Hours: Flexible; scheduled days and times may vary based on need. Requirements • Previous experience as a banquet server/bartender required, • Lifting and carrying cases of liquor, soda, ice and glasses., • Must have experience in carrying a tray, • Bending and kneeling to get and stock supplies and glassware., • Reach and pour bottles, reach for glasses., • Continuous standing behind bar to serve guests.' 'Work Remotely No

Front Desk AgentThis role requires weekend, holiday, morning (7AM - 3PM) and afternoon (3PM - 11PM) shift availability.This is a part-time position with variable hours based on availability and business needs.Flexibility with scheduling is essential to meet the needs of our hotel operations.The Fron

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Front Desk AgentWe are looking for a front desk agent to join our team at Homewood Suites by Hilton/Buffalo-Airport, located at 760 Dick Road, Cheektowaga, NY 14225. The Homewood Suites by Hilton/Buffalo-Airp

Job TitleWhat you will be doingPerform all daily audit functions for front office and each outlet of the hotel. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Prolonged periods of sitting at a desk

Job Description The Sleep Inn is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. Pay range: $17.00-$18.00 What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Security Officer is responsible for maintaining a safe and secure environment for guests, associates, and hotel property. This position patrols the hotel and surrounding areas, responds to safety and security concerns, assists with incidents and emergencies, completes incident reports, and provides professional assistance to guests and team members as needed. Hourly Pay: $19.00 Physical Requirements (In-Office Role) Ability to work in a standard office environment. Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing. Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 1025 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Be part of Hilton Hotel Front Desk Associate and be the first friendly point of contact.

Make an impact in the role of Hotel Front Desk Clerk to perform daily responsibilities with dedication.

We’re looking for a Hotel Front Desk Associate to maintain accurate records and documentation, assist with organizing, stocking, and general upkeep, and work collaboratively across teams and departments.

As a Front Desk Attendant, you'll be an important connection between our guests and the hotel, helping ensure they receive professional, courteous, accurate, and timely service from arrival through departure. As a Front Desk Attendant, you'll provide professional and courteous service to arriving, d

Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Respond to all guest requests in a timely mann

The Sleep Inn is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating env

Job Description Apply in Person! @ Reikart House (5000 Main St. Amherst, NY 14226). Ask a Butler at the Front Desk for an Application! Jazzboline Restaurant & Bar is forming a team of creative individuals who are driven and committed to their craft. A Fine Dining Bartender responsible for set-up, mixing of drinks, service and cleanup of bar area while enduring the highest quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization. Essential Duties • Responsible for set-up, mixing of drinks, service and cleanup of bar area, • Responsible for guest satisfaction and the achievement and maintenance of company standards and profit maximization., • Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards., • Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction., • Ring guest checks; collect cash and process credits and room charges in the exact manner outlined by company policies and procedures., • Complete liquor requisitions and supply lists., • Know and comply with state liquor laws. Ensure established pars are maintained., • Perform all side work duties according to side work schedules. Requirements • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel., • Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations., • Must know standard cash-handling procedures., • Must be fluent in oral and written English. Abilities • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing., • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks., • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations., • Lifting and carrying cases of liquor, soda, ice and glasses., • Bending and kneeling to get and stock supplies and glassware., • Reach and pour bottles, reach for glasses., • Continuous standing behind bar to serve guests., • No climbing required. No driving required., • Must have excellent hearing to hear guests and servers, drink orders and questions., • Must have excellent vision to be able to handle cash, credit cards, ID's and to identify proper supplies and drink items., • Must have good speech skills in order to communicate with guests and servers., • Must have good comprehension and literacy in order to handle cash, credit cards, input into computer and identify proper supplies., • Chemicals/agents used - Cleaning and sanitizing solutions for glassware and bar cleaning' 'Work Remotely No

Job Description Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Office Supervisor to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team. Responsibilities include: • Assists in overseeing guest services and front office operations; ensuring superior service is a priority., • Foster a positive, cooperative work environment between front office staff and management., • Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems., • Front Desk Duties:, • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed Pay range: $18.50 - $19.50 At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job Description Sleep Inn by Choice Hotels/Buffalo-Amherst, 75 Inn keepers Lane, Amherst, NY 14228 We are currently looking for a Front Office Manager for our Sleep Inn. Sleep Inn by Choice Hotels/Buffalo-Amherst is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties, • Career growth opportunities Role: The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties: • Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources., • Manage the front office operations and supervising directly the front desk staff., • Resolve guest concerns while maintaining high franchise Guest Service scores., • Foster a positive, cooperative work environment between staff and management., • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns., • Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required., • Administrative tasks such as reporting, inventories, accounting processes and much more. Pay range: $23.50- $29.50 What You Bring Us: • Two years related management experience, and hotel brand knowledge., • Extensive experience with rooms, housekeeping and food and beverage., • Ability to work flexible schedules., • Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning., • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience., • Expertise in standard hotel management systems., • Hands-on leadership, • Valid Driver’s License Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our Team! Our Residence Inn® by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo, our hotel is minutes from the Buffalo Niagara Medical Campus and offers free onsite parking, as well as an attached Starbucks®. With 105 spacious studio and one-bedroom suites with separate living and sleeping areas, and fully equipped kitchens, we are an extended stay hotel. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed Pay range: $16.50-$17.50 At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job Description Iskalo Development Corp. is seeking an Information Technology (IT) Support Specialist to provide responsive, practical technical support across Iskalo Development and its affiliated companies and properties. Unlike a typical help desk position, this role spans an unusually broad and varied technology environment, from standard office and business systems to building access and security controls, hospitality technology at two hotels, and support for Big Ditch Brewing's breweries and taprooms.The person in this role will support computers, mobile devices, business applications, networks, telecommunications, copiers, audiovisual equipment, building system controls, and point of sale systems. It is an excellent fit for someone who enjoys learning new platforms, solving a wide range of problems, and rarely having two days that look the same.The ideal candidate will have three to five years of experience providing technical or help desk support in a professional environment. This individual must be service oriented, organized, and comfortable troubleshooting issues independently while coordinating with external vendors and higher level support resources when necessary.CompensationThe pay range for this position is $28.00 to $36.00 per hour. Actual pay within this range will depend on the candidate's experience, skills, and relevant qualifications.What Makes This Role DifferentThis is not a single system, single office role. The IT Support Specialist supports a diverse portfolio of companies and technologies, which makes the work varied, hands on, and continually engaging:Iskalo Development office and business systems, both on prem and cloud based, primarily supported through a software defined wide area network (SD-WAN) and Microsoft 365 applications.Building system controls, including Paxton building access control and Ubiquiti security camera systems.Two hotels (Hyatt and Marriott), including property phone systems, Crestron audio and video management, and Toast point of sale.Big Ditch Brewing, supporting two breweries and two taprooms.The variety of systems and locations offers strong opportunities to build a broad skill set that reaches well beyond a conventional corporate IT role.Systems and Technologies You Will SupportOffice and Business SystemsMicrosoft 365 and Windows environment (Outlook, Word, Excel, Teams, and related applications).Sage 300 CRE accounting and business software.Computers, mobile devices, printers, copiers, and standard office technology.Building System ControlsPaxton building access control systems.Ubiquiti security camera systems.Hospitality Technology (Hyatt and Marriott Hotels, Big Ditch Brewing Company)Hotel property systems for the Hyatt and Marriott brands.Property phone systems.Crestron audio and video management systems.Toast point of sale (POS) systems, used across the hotels and Big Ditch Brewing locations.Big Ditch Brewing Company's two breweries and two taprooms, including point of sale, networking, and related equipment.Essential Duties and ResponsibilitiesServe as a primary point of contact for technical support requests from employees across all Iskalo Development locations and affiliated companies.Acknowledge, document, prioritize, track, and resolve reported technical issues in a timely manner.Diagnose and resolve common hardware, software, network, internet, phone, voicemail, copier, mobile device, and audiovisual equipment issues.Train and coach staff on the effective use of technology, resolving issues directly and showing employees the correct process so recurring problems are reduced.Create, improve, and maintain documentation and simple runbooks for systems, configurations, vendor accounts, and common issues, so support knowledge is retained and future onboarding is faster.Install, configure, repair, replace, and relocate computers, phones, peripherals, and other technology equipment.Create and deactivate user accounts, reset passwords, and assign appropriate user groups and access privileges.Support building system controls, including Paxton access control and Ubiquiti security camera systems, such as user credentials, cameras, and related devices.Provide technology support for the Hyatt and Marriott hotels, including property phone systems, Crestron audio and video systems, Toast point of sale, and guest and back office technology.Support Big Ditch Brewing's two breweries and two taprooms, including point of sale, networking, and related equipment.Provide ongoing support for Sage and other business applications and assist employees with their effective use.Coordinate and implement application updates and upgrades.Assist with testing, implementing, and supporting new applications and systems designed to improve organizational efficiency.Coordinate with internal project teams and external vendors when planning and implementing network systems and facility wiring.Inspect network, security, server, and telecommunications equipment to evaluate its condition, identify necessary repairs, and recommend preventive maintenance.Maintain accurate technical documentation, system information, and equipment specifications.Maintain the company's technology asset inventory and conduct routine equipment audits.Escalate unresolved or complex issues to the appropriate vendor or higher level support resource and follow through until resolution.Participate in team meetings in person and through Microsoft Teams.Protect confidential and sensitive company and employee information.Maintain a professional and positive image of Iskalo Development Corp. and its affiliates.Perform other duties as assigned by leadership and management.QualificationsAssociate degree in information technology, computer science, or a related field preferred. A combination of education and relevant experience will also be considered.Three to five years of experience in an IT support, help desk, or similar technical support role preferred.Experience supporting users in a professional or corporate environment preferred.CompTIA A+, Network+, Security+, Azure, and ITIL certifications strongly preferred but not required.Previous customer service experience strongly preferred.Valid driver's license and reliable access to a personal vehicle for occasional local travel to affiliated properties.Knowledge, Skills, and AbilitiesWorking knowledge of computers, operating systems, mobile devices, phone systems, network connectivity, and common office technology.Experience with open source applications preferred but not required.Hands on experience diagnosing and resolving hardware, software, and other basic technical issues.Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.Strong verbal and written communication skills, with the ability to explain technical information clearly to users with varying levels of technical knowledge.Ability and willingness to train and coach non technical staff, showing them how to use technology correctly rather than only fixing the immediate issue.Strong documentation habits, with the ability to write clear instructions and runbooks that others can follow.Strong customer service orientation and the ability to respond professionally and patiently to support requests.Excellent organizational skills, attention to detail, and follow through.Ability to prioritize multiple requests and respond appropriately to urgent technical needs.Self motivated, solution oriented, and able to work effectively both independently and as part of a team.Ability to establish positive working relationships with employees, colleagues, vendors, and other business partners.Willingness and ability to learn new systems quickly across a wide range of platforms.Preferred but Not RequiredExposure to building access control systems such as Paxton.Exposure to internet protocol (IP) based security camera systems such as Ubiquiti.Experience with Crestron audio and video systems.Experience with Toast or other point of sale systems.Experience with Sage or similar accounting or enterprise resource planning (ERP) software.Familiarity with hospitality technology or hotel property systems.Familiarity with a construction, real estate, hospitality, or property management environment.Physical Requirements and Work EnvironmentWork is primarily performed in a modern, well lit office environment, with regular visits to affiliated properties.Regular use of computers, phones, copiers, and other standard office and technology equipment is required.Must be able to sit or work at a computer for extended periods.Must be able to walk, stand, bend, reach, and climb stairs.Must be able to lift, carry, install, and relocate computers and related technology equipment.Occasional local travel to Iskalo Development properties and affiliated locations is required.Iskalo Development Corp. is an equal opportunity employer.

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