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Guest Services Supervisor JOB DESCRIPTION Our Purpose Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack! Our Values Our People: Passion in Action • We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people. Position Overview A Guest Services Supervisor is recognized by Wag Hotels management team as having the required skill and determination to effectively run the hotel in the absence of a manager. A guest services supervisor is a leader for the back of house departments. They are also familiar with and able to offer support to the front of house went needed. This role is dedicated to the overall success of the hotel. • Reports to: General Manager Core Responsibilities • Acts as Manager on Duty when management team is not present. Supervises shift leads while Manager on Duty., • Communication - includes written and oral communication. Hotel supervisors are expected to check in with the management team daily, communicate guest, employee, and client concerns as they arise, coordinate meeting agendas, and attend all departmental meetings. Hotel supervisors also need to possess the ability to effectively communicate with employees and clients., • On-Boarding- Understands the process of on-boarding a new team member. Completes on-boarding paperwork in a timely manner and ensures new team members starting are given personable, welcoming on-boarding experience., • New Hire Training - including hands-on training of new hires, managing & updating training check lists, and managing training of the department. This also includes making recommendations to the management team about employees who may be good candidates for cross training, be better suited in a different department, or show signs that they may not be a good fit for the position., • Hotel Cleanliness - including daily and weekly facility walk-throughs, upkeep of the tour route, ensuring guest rooms are clean, dishes & laundry completed in a timely manner, and storage areas are kept clean and organized. Also includes misc. projects as assigned., • Deep Clean Management - includes scheduling deep cleans, ensuring deep clean is being properly completed, and managing completion in a timely manner., • Guest Behavior & Health - Ability to recognize and anticipate guest health and behavior concerns. This includes evaluating guest health and behavior, making decisions regarding needs for grooming/bathing, room and amenity changes, specialized care, and vet care. Also includes communicating those needs to the client as well as the team and making proper notation in the animal software system., • Documentation & Policy – Ensures room cards are properly used, medication cards are signed off on, reporting is printed accordingly, playgroup notes are thorough, and the currently in house is completed daily. Understands and follows operational procedures outlined by the company., • Employee & Guest Care – Has the ability to react quickly and effectively when guests or employees are at risk of injury. Follows guidelines for employee safety and care., • Completes the illness tracker for guests that are staying or have stayed at the hotel. Calls the client to inquire about guest’s health and shows genuine concern for their well- being. Alerts General Manager when several communicable illnesses are trending in the tracker, and engages a plan to deep clean hotel., • Employee Issues - Ability to identify employee issues such as poor work quality, dress code violations, cell phone violations, minor attendance issues, and other policy violations. Also includes taking steps to rectify the issue and document those situations via email to the management team., • Client Concerns - Ability to resolve client concerns by showing genuine concern and empathy to the client. Also includes communicating these concerns to the management team through proper format of client concern emails and notation in the animal software system., • Emergency Protocol - Ability to operate both in the front and back of house in an emergency or down-time situation., • Facility Maintenance - includes knowledge of maintenance google doc, knowledge of vendor list, Zamboni maintenance, and ability to communicate needs for maintenance and repairs to management team., • Inventory & Ordering - includes taking weekly inventory and placing supply orders when needed. Hotel supervisors should work with General Manager on inventory and ordering schedule., • Maintains the hotels schedule, rectifies call outs, and finds appropriate coverage to ensure guests and clients are provided with the best care possible., • Supports daily needs of the Wag Hotels app, to enforce 100% compliance via photo sharing and report card preparation., • Lessonly training and compliance for the team, ensuring the training is complete and checklists are filled out. What we are Looking For: Required Qualifications • Must have a minimum of 1 year Dog Boarding experience., • Must have flexible availability., • Strong leadership and team management skills., • Excellent communication and customer service skills., • Ability to follow procedures effectively., • Engage and inspire team members to do more than they knew they could. Preferred Qualifications • Previous experience as a shift lead or other leadership position a plus Physical Requirements • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift 15 pounds at times, • Ability to travel when needed, • Ability to be around dogs and cats for an extended period of time

Our Fintech client is hiring for a highly-organized, service-oriented, and proactive Workplace Experience Coordinator to serve as the operational and cultural anchor across our physical office locations, with primary responsibility for the Dallas HQ. This role owns the day-to-day workplace experience, ensuring offices operate seamlessly, reflect our client's culture of excellence, and create meaningful experiences for employees, candidates, clients, and visitors. Positioned at the intersection of People Operations, Talent Acquisition, Executive Leadership, Sales & Marketing, and IT, this role blends operational rigor with cultural execution. The ideal candidate thrives in a fast-paced, high-accountability environment, anticipates needs before they arise, executes with precision, and takes full ownership of both routine operations and special initiatives. WHAT YOU'LL BE DOING Office & Facilities Operations — Primary Ownership, Dallas HQ • Lead day-to-day office management, ensuring all foundational aspects of the workplace are proactively maintained at a high standard, • Serve as primary point of contact — warmly welcoming visitors, candidates, employees, vendors, partners, and executives, • Ensure cleanliness, organization, and overall presentation of the office at all times; identify and resolve issues before escalation, • Proactively order, stock, and maintain office supplies, kitchen inventory, perks, and workspace needs, • Identify opportunities for workplace improvements and propose cost-effective solutions, • Manage seating charts, floor plans, parking assignments, and workspace logistics with real-time accuracy, • Partner with IT to coordinate building access, credentials, and desk setups for new hires, guests, and vendors, • Own relationships with building management and core vendors, holding partners accountable to service standards, • Manage office supply and perks budget — tracking spend and identifying cost-saving opportunities, • Act as POC for deliveries, mail, and vendor coordination, • Coordinate in-office catering for key client, executive, and company meetings, • Partner with local POCs in Houston, New York, and Kuala Lumpur to ensure a consistent workplace experience with thoughtful local nuance, • Share standards, processes, and best practices to maintain brand consistency and operational alignment, • Create and maintain birthday displays and recognition boards, • Manage standardized workflows for Life Events and personal milestones across all offices, • Plan and execute thoughtful celebrations (birthdays, parenthood gifts, work anniversaries, milestone events), • Lead monthly onsite events aligned with company initiatives, • Partner with the Culture Committee and People Team to plan and execute quarterly and all-company events, • Support offsites and cross-office events with logistical precision, • Own swag sourcing, gifting, and first-week logistics for internal events, candidates, and employees, • Elevate the onsite interview experience in partnership with Talent Acquisition — candidate materials, room setup, hospitality, and executive readiness, • Coordinate travel, hotel bookings, and logistics for candidate visits and employee travel, • Serve as POC for in-office and cross-office visits, • Support executive team travel logistics with discretion and attention to detail, • Manage DocuSign workflows — routing, completion, and archiving of documents, • Support Sales and Marketing with vendor relationships, conference shipments, ordering, tracking, and event logistics, • Assist with ad-hoc conferences and sponsorship events as liaison between Sales and Marketing WHAT YOU'LL BRING • 3–6+ years of experience in office management, workplace experience, executive support, hospitality, or People Operations, • Experience in a fast-paced, high-growth, or professional services environment preferred, • Proven ability managing vendors, budgets, and cross-functional coordination, • Bachelor's degree preferred; relevant experience accepted in lieu, • Proactive ownership — anticipates needs, identifies gaps, and acts without waiting for direction, • Strong execution and follow-through — delivers quality work, meets deadlines, closes loops fully, • Exceptional attention to detail across logistics, budgets, vendor coordination, and documentation, • Clear, timely, and professional communication at all organizational levels, • Discretion and maturity when handling sensitive information, • Strong Personality – Excellent Communication Skills and a Proactive Upbeat Mindset, • Previous Office Admin, Office Coordinator, Office Manager Experience, • Prior Experience Working with Docusign, • Prior Experience in Hospitality, Travel Bookings, Meeting Planning for Executive, • Experience in Event Planning Job Overview Day-to-day duties: • Lead Day to Day Office Management, • Be the Main Welcoming POC for the Dallas HQ, • Ensure Office is consistent, stocked, proactively assist with items that come up, • POC for all Deliverys and Office Orders, • Coordinate Daily In-Office Lunch Catering, • Member of Culture Team – Maintain event, awards, Birthday, milestone, boards, • Report to Chief People Officer – Work on Projects with her, • Manage DocuSign Workflows Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

CLIENT SERVICES SUPERVISOR JOB DESCRIPTION Reports to: General Manager FLSA Status: Non-exempt Our Purpose Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack! Our Values Our People: Passion in Action • We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people. Position Overview The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel. This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag’s customer philosophy where every client and pet feels known, valued, and cared for. Why this Role Matters The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction. Key Outcomes • Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking)., • Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells., • Reduced guest concerns through proactive communication and service recovery., • Strong CS team engagement with clear expectations, coaching, and accountability., • Increased adoption of bathing, upgrades, add-ons, and seasonal offerings. Core Responsibilities Client Experience & Front-Desk Operations • Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction., • Oversee check-in, check-out, tours, and daily communication with pet parents., • Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa. Team Leadership & Training • Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development., • Deliver and reinforce training programs, going beyond the “how” to share the “why.”, • Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed., • An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings. Communication & Service Recovery • When service lapses occur, treat them with empathy and clarity and follow all escalation protocols., • Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest’s stay concerns with their program, health, or behavior adjustments. Sales & Revenue Enablement • Help clients with program benefits, packages, upgrades, and add-ons., • Cross-sell and upsell opportunities., • Collaborate with bathers/grooming to align schedule with demand & availability. Operational Execution • Keep the front desk & lobby clean, organized and professional., • Help eliminate bottlenecks., • Oversee front of house flow, billing issues, and guest profile accuracy., • If reached out to outside scheduled hours, escalate all needs to General Manager., • Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift. What we are Looking For: Required Qualifications • Proficiency in front-of-house operating systems., • Ability to interpret dashboards, KPIs, and operational reports., • 2–4 years in client services, hospitality, or related fields., • Experience in high-volume environments., • Strong communication and conflict-resolution skills, including comfortability with public speaking., • Fluent in speaking, reading, and writing English., • Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels)., • Strong organizational and prioritization skills., • Hospitality-driven mindset., • Ownership mentality., • Calm under pressure., • Demonstrated ability to develop team members., • Resourceful, solves problems before escalating issues. Preferred Qualifications • 1–2 years supervisory experience preferred. Physical Requirements • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift 15 pounds at times, • Ability to travel when needed, • Ability to be around dogs and cats for an extended period of time

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences. The Event Services Technician is responsible for assisting with the floor operations, including setup,strike,and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients. • Ensure all event sets and strikes are completed according to Company SOPs., • Greet guests/clients before event and provide clear instructions on how to operate equipment., • Provide continued communication with client to ensure success of all events, • Follows through on all client requests, • Look for opportunities to enhance client's event, • Maintain accurate client event information within the Company's business systems, • Review daily invoices with client and obtain client's signature on invoice(s), • Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /ordamage, • Ensure all inventory is in good working order and rental condition, • Ensure any lost stolen or damaged equipment is immediately reported to management., • Ensure inventory is secure from theft and/or damage., • Make sure all Company occupied areas are clean, organized, and up to Company standards, • Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking., • Comply with all Company policies and procedures, • Other duties as assigned., • High School Graduate or equivalent, • Prior exposure to audio visual and/or hospitality industry, • Strong technical aptitude, • Planning ability; able to plan ahead and prioritize, • Excellent organizations skills, • Strong inter-personal skills, • Strong verbal, listening and written communication skills, • Strong customer focus The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sit at a desk, • Stand or walk for long periods, including up and down stairs, • Consistently bend and stoop, • Use hands to hold, handle, or feel, • Reach with hands and arms, • Talk, hear and communicate., • Lift up to 50 pounds occasionally, • Generous time off with PTO, holidays and sick/personal days, • 401k with a contribution match Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

Job Description We are looking for a competent Hotel Maintenance Engineer to join our team. You are responsible for the proper maintenance and upkeep of guest rooms, guest public areas, meeting rooms, restaurant and lounge. Together with, the responsibility for performing the job in a safe and efficient manner. Participation in preventative maintenance program. Respond to maintenance requests generated by staff members and guests in a timely manner. Maintenance of company property may include and is not limited to, electrical work, carpentry, painting, plumbing and general maintenance. Essential Functions and Responsibilities of the job include but are not limited to: · Knowledge, understanding, and adherence to Company Core Values and Mission Statement. · Perform preventative maintenance for guest rooms, public areas, meeting rooms, restaurant and lounge. · Perform duties assigned by Chief Engineer or hotel management staff, including completing tasks submitted by work order. · Follow all company and departmental procedures and policies, which includes those listed in the Employee Handbook. · Maintain a clean and safe working environment at all times. · Report emergency and unusual situations immediately. · Assist with the operation, maintenance and repair of equipment and hotel property. · Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures. · Report the need for any major repairs to Director of Engineering. · Determine the exact cause and location of any fire alarms and communicate finding with management and front desk. · Demonstrate an attitude of cooperation and helpfulness at all times. Qualifications: Knowledge/Education/Experience: · High School diploma or equivalent preferred. · Experience in a hotel or a related field preferred. · Trade license in associated field helpful. Physical Requirements: · Long hours are sometimes required · Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 25 pounds of force constantly while lifting, carrying, pushing, pulling and otherwise moving and maintaining objects. · Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Requirements: · Ability to convey information and ideas clearly. · Must maintain composure under pressure Powered by JazzHR j3cdahBy1G

Part-Time Weekend Night Auditor. Our team is looking to add a motivated Part-Time Weekend Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. Free room nights at our hotels and employee discounts within your hotel brand.

But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company. Front Desk + Night Auditor | Holiday Inn Express Dallas Market Center | Dallas, TX. You will be at the center

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Greet and welcome all guests approaching the Front Desk in accordance with Forbes Hotel s

Supports the Front Office Manager in overseeing the daily operations of the front office to ensure excellent guest service, efficient processes, and adherence to hotel policies and standards. Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/be

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. Visual and auditory ability to operate office equipment, including computers and phones

Join Our Team as a Front Desk Agent. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospit

Hotel Crescent Court Front Desk Agent. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.

Hilton Hotels - JobID: HOT0C7RR [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and

HHM Hotels - - Responsibilities: Support hotel hourly staff recruitment across engineering, F&B, front desk, and housekeeping.

Island Hospitality Management - - Responsibilities: Manage all aspects of front desk operations; Check-in/Check-out hotel guests; Process all payments according to established hotel requirements; Provide information and assistance to all guests and vendors; Prepare all necessary reports during each

The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. Previous experience in Front Desk role in a luxury hotel. Front Desk Agent (Htel Swexan).

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk. Be knowledgeable and helpful about the local area, the hotel and hotel services. Extensive knowledge of the hotel, its services and facilities; Genera

We're hiring a Front Desk Agent to join our team. As a Front Desk Agent, you'll be responsible for:. Hotel front desk experience preferred.

HEI Hotels + Resorts - - Responsibilities: Show guests to rooms and assist with luggage; Explain hotel facilities and hours of operation; Maintain bell stand, lobby, and baggage room; Deliver messages and valet to guest rooms; perform airport pick-ups/drop-offs; Assist front desk with key inventory

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role. Hotel discounts (full-time and part-time employees).

Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Previous Front Desk and Customer Service experi

Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance. With thoughtfully layered design, a vibrant social energy,

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Guest Experience, Hotel.

Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Business Administration, Hotel and Restaurant Management, or related major; 2 year

Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Business Administration, Hotel and Restaurant Management, or related major; 4 year

Previous experience as Front Desk Agent in hospitality an asset. Fairmont Dallas Front Desk Agent. Communicate services and amenities of the hotel to guests.

Accommodate room changes expediently and settle guest accounts upon check-out; Promote hotel services and amenities and provide helpful information to guests and visitors; Respond to guest inquiries and resolve issues promptly to restore guest satisfaction.

Job Description The Historic Warwick Melrose is seeking an energetic individual that is goal oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence. POSITION PURPOSE Oversee the daily operations of the front office. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office. ESSENTIAL FUNCTIONS Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist Guest Relations/Receivables as necessary. Assist in the selection, training, and development of the personal Any other duties as assigned by the Rooms Division Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills.

Job Description Raines Co. - Your Future is Now! You play a key role in the successful stay of each guest that walks into your hotel. You are diligent in ensuring the front office team has great attention to detail and you are able to motivate and train your team to be great every day! Because of your high level of energy, your potential for growth is outstanding. If you exhibit these qualities, Raines Co. will be a great opportunity for you to realize your full potential. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Job Summary: The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties. Essential Job Functions • Participates in the selection of front office personnel, • Trains, cross trains, and retains front office personnel, • Schedule the front office staff in accordance with budget guidelines and through the direction of the GM, • Supervises workloads during shifts, • Evaluate the job performance of each front office employee, • Maintains working relationships and communicates with all departments, • Maintains master level key control, • Verifies that accurate rooms status information is maintained and properly communicated, • Resolves guest related problems quickly, efficiently and courteously, • Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel, • Reviews and completes credit limit report, • Use company-wide tools, systems and applications without exception, • Works within the allotted budget for the front office, • Receives information from the previous shift and passes on additional details to the oncoming shift or manager, • Enforces all cash handling and credit policies, • Conducts regularly schedule meetings of front office personnel, • Conducts regular audits of Brand standards and makes sure they conform to QA specifications, • Maintain and uphold standards of brand and/or Raines Co. to the highest level Minimum two years of progressive experience in hotels or related fields Prior front desk and supervisory experience Experience with brand or property specific PMS M3, Efficenter, Quore, and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Bachelor’s degree in Hospitality, Business Administration or related field preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. Previous experience in Front Desk role in a luxury hotel. Maintain great communication and teamwork with Front Office team and

Be part of our success story as a Hotel Front Desk Clerk to perform daily responsibilities with dedication.

Help us succeed as our next Hotel Front Desk Associate to adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, and follow safety procedures and company policies.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel.

Front Desk Agents make the first impression on our guests by extending a warm wel Front Desk, Agent, Hotel.

Other Standard Responsibilities - Experience - • Previous Front Desk Agent preferred in a luxury or ultra-luxury hotel and/ or customer service experience General Skills - • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be

Previous experience as Front Desk Agent in hospitality an asset. Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Communicate services and amenities of the hotel to guests.

Position directs and works with managers and emp Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Office Manager, Hotel. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/ Door Sta

We're hiring a Front Desk Agent to join our team. As a Front Desk Agent, you'll be responsible for:. Hotel front desk experience preferred.

As an Overnight Manager Hotel, your job is to ensure that the hotel runs smoothly while guests are asleep. Front Office management experience in a luxury hotel or resort. Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-gener

Coury Hospitality - 6070 N US 75-Central Expy - Responsibilities: Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner; Oversees the guest registration and check-out process; Promotes hotel services and amenities and provides helpful information; Accommodate room chan

Job Description VALET DRIVER WITH EXPERIENCE NEEDED FOR DOWNTOWN HOTEL PM Shifts Available Must be available to work hours between 3pm and 2am Hourly rate plus tips ABOUT US At Platinum Parking, Valet Division, we are all about providing premium, upbeat service to all our guests. We aim to enhance our guest’s experience when they want to relax at a nice restaurant or bar or want to get out of the car right in front of the office doors. Come join us if you’re looking to be a part of a well-trained, elite staff of valets with the ability to make peoples’ day! YOU’RE OFFERED • Flexible scheduling, • Comprehensive benefits for full-timers, • Paid training, • Free company uniform, • Referral bonuses, • Employee incentive program, • Full- and part-time positions As a Valet Associate, you’ll be employing a variety of skills to provide clients with top-of-the-line service. We love to meet hard-working applicants who have a desire to improve themselves and see the value in helping others. And, if you ever wanted to develop or improve your customer service, communication, conflict resolution, or driving abilities or simply want to be more physically active and not sit behind a desk, this position is a great fit for you! ABOUT YOUR JOB • We seek to provide our employees feedback to improve their skills and tip count, • Valet isn’t all simple. You have the opportunity to work under pressure, adapt, and test your self-motivation in addition to driving and parking vehicles. Making your client happy comes with rewards!, • The valet is the first and last person our guests see as they enter and leave their venue, giving you the responsibility and ability to ensure their entire experience is positive., • Valet Associates are essential to the success of our business as they are the face of our operations. Each valet can brighten the day for our guests and improve their entire experience, whether that includes going to work or getting a drink with friends., • This position also requires a certain amount of autonomy to ensure the safe parking of vehicles and an excellent customer experience, • Valid Texas Driver’s License NO RESTRICTION B, • Clean driving record, • Age 19 or older, • Reliable transportation, • Reliable access to phone and internet, • No face, neck, or hand tattoos, • Ability to stand, walk, and run for extended periods of time, • Be clean shaven except for a mustache and goatee, • Willingness to have a pre-employment background check and driver’s record check, • Willingness to undergo random drug screenings

The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Experience in customer service environment (hotel, spa, fitness, or retail). Their primary role is to coordinate check-ins and customer service needs on a regular basis.

Job DescriptionDescription: Job Summary Are you a seasoned Front Office Supervisor, with Hilton PEP experience, wanting to grow your career, then this position could be right for you. The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. This position is salaried. Education & Experience • At least 3 years of progressive experience in a hotel, which includes 2+ years of Front Desk Supervisor experience., • Must be proficient in Windows operating systems., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a warm and friendly demeanor at all times., • Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk., • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction, • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Be aware of all rates, packages and promotions currently underway., • Process and handle guest laundry (property specific)., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid 112019 N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift) Work Environment Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.-C Associate is subject to outside environmental conditions: No effective protection from weather.- O Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- N Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- N Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- N Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- N Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- N Associate is required to function in narrow aisles or passageways.- O Associate is exposed to infectious diseases.- N None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- C Physical Requirements Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- O Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.-N Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.-N Kneeling: Bending legs at knee to come to rest on one or both knees.- N Crouching: Bending the body downward and forward by bending leg(s) and spine.-N Crawling: Moving about on hands and knees or hands and feet.-N Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).- F Standing: Remaining upright on the feet, particularly for sustained periods of time.- C Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- F Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- O Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- O Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- F Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.- F Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- C Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- C Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- F Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- F Lifting Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.- O- 10-20 lbs. Background Check This job requires a valid drivers' license and motor vehicle background check.- Yes This job requires a criminal background check.- Yes This job requires a drug screen to be completed.- No General This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service directly impacting the guest and staff experience. At Virgin Hotels nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun. We are looking for someone who is full of creative ideas and most of all, we are looking for someone who shares our quirky sense of humor, our entrepreneurial approach and is always ready to join in the fun! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side and distribute consistently to your hourly teammates. Be involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging., • Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor., • Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise., • Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels, • Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap, • Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments You got skills? If you are able to perform the following, then you have come to the right place… • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Able to change direction and work on multiple project aspects at once. Creatively solve problems, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the USA., • TIPS certification and Food Handlers Cards must be on file., • Comply with all safety and health department procedures, as well as, all state and federal liquor laws, • Associate or Bachelor’s degree preferred., • Preferred: 1-2 years’ experience in a full service restaurant or lounge in hotel supervisor position/management position., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient computer knowledge.

Job DescriptionEntry -Level Retail Sales Representative (Full-Time or Part-Time) Our Retail Sales Representatives earn $50,000/yr - $60,000/yr. TOP Performers make $80,000+ per year! Full-Time | W2 Employee Statewide Remodeling, a Renuity Company Statewide Remodeling, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! Do you want to see what this role is about? Check out our job preview video here! A Day in the Life of a Retail Sales Rep. - YouTube What We Offer * Guaranteed base pay plus performance bonuses. * Uncapped bonuses * Benefits, PTO, 401K for Full Time employees. * Receive PAID training! * Advancement opportunity! * Work with a team of talented, professional, and fun individuals who enjoy what they do About the Role What You’ll Do: * Interact with customers face-to-face in big box retail stores and events to promote our products and generate interest * Represent our brand with confidence and professionalism * Initiate conversation and help customers arrange free in-home consultations for home renovation services. * Set appointments and assist customers in a clear and friendly way * Collaborate with a high-performing team to meet daily and weekly goals We’re Looking for People With Experience or Transferable Skills From: * Face-to-Face Marketing, brand ambassador, appointment setting, or lead generation experience – a plus! * Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads, merchandisers) * Restaurants (servers, bartenders, hosts, front-of-house staff) * Hospitality (hotel front desk, concierge, event staff) * Fast Food & Quick-Service Restaurants (cashiers, shift leads, drive-thru) Key Qualifications: * Must have weekend availability * Friendly, fun, and positive attitude * Genuine interest in working with the public and creating great experiences * Comfortable working independently and personal drive for excellence. * Retail and customer service experience highly valued * Entry-level candidates welcome—we’ll teach you everything you need to succeed. * Must have reliable transportation, this role may require you to go to multiple locations in the same day, or to community events, some of which may not be near public transit. About Statewide Remodeling - Statewide Remodeling At Statewide Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. For over 30 years, homeowners across Texas, Oklahoma, Arkansas, Louisiana, and New Mexico have trusted Statewide Remodeling for high-quality home upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With over 100,000 happy customers and 17 consecutive Consumer Choice Awards, we’re committed to delivering a seamless remodeling experience. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Criminal background checks required Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy Compensation Range: $50K - $80K

Job DescriptionDescription: Sweet Tooth Hotel We are looking for enthusiastic and creative people to join the team at Sweet Tooth Hotel! ABOUT SWEET TOOTH HOTEL Sweet Tooth Hotel presents immersive art installations by emerging local and national artists. artists and a curated selection of products and art to purchase in the gift shop. The Sweet Tooth Hotel is a 5,000 sq. ft. experiential art and retail venue in Allen, TX, with more locations to open in 2022. Created by husband-and-wife Cole and Jencey Keeton, the first installation of Sweet Tooth Hotel delivered five sugar-themed rooms based on popular treats. Ongoing chapters of Sweet Tooth Hotel will reveal new themes and concepts for guests to explore yearly. ABOUT THE ROLE: Sweet Tooth Hotel is looking for art lovers and anyone who loves people, loves to talk, and loves to engage to be a Guest Experience Specialist. You must have no fear of strangers. You must love to entertain and put smiles on people's faces. You must be capable of supercharging a group of strangers and creating a magical experience for them while upholding our safety standards and guidelines. RESPONSIBILITIES: • Represent the Sweet Tooth Hotel with integrity and enthusiasm., • Engage and entertain visitors. Offer a positive experience by educating guests on the art installations., • Monitor the quality and cleanliness of art installations according to our guidelines. Clean and disinfect all work areas., • Check guests in at the front desk and sell tickets when needed., • Monitor the gift shop, help guests, and sell products., • Help managers open and close art exhibits., • Think on your feet; can improv., • Ability to work cooperatively and independently as part of a team., • Upbeat, energetic, positive personality!!, • Positively enforce visitor safety guidelines., • Opportunity to work bartender shifts when other locations open. QUALIFICATIONS: • 18 years or older, • Natural-born entertainers with a passion for making people smile, • Must have a genuine love and ability to talk with strangers, young and old, • Ability to work as part of a professional on a team, • Excellent verbal communication, • High energy, self-managing, and self-starter personality, • Adept at managing multiple tasks, • Strong desire to work as part of a fun, creative and entrepreneurial team in a fast-paced, out-of-the-box environment, • TABC certified (if desiring to work bartender shifts) PHYSICAL DEMANDS: While performing the essential functions of this job, the Guide must be able to do the following: stand for extended periods; bend and reach for job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height; multiple dexterity. Requirements: This is a part time position with required weekend availability to be considered, pay rate is $12-15/hr. We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.

Job DescriptionCompany Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories. Job Description Responsible for the management of all aspects of the Pyramid Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff. ESSENTIAL JOB FUNCTIONS • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards., • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended., • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Maintain positive guest relations at all times., • Resolve guest complaints, ensuring guest satisfaction., • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately., • Monitor and maintain cleanliness, sanitation and organization of assigned work areas., • Maintain complete knowledge of:, • all liquor brands, beers and non alcoholic selections available in the Restaurant., • the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list., • designated glassware and garnishes for drinks., • all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices., • daily menu specials, 86’d items., • dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code., • P.O.S. and manual system procedures., • daily housecount, arrivals/departures, V.I.P.’s., • scheduled in-house group activities, locations and times, • and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving., • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business., • Requisition linens/skirting required for business and assign staff to transport such to the Restaurant., • Meet with the Chef to review daily specials and 86'd items; update board throughout shift and ensure that staff are aware of such., • Periodically check with the Front Desk to review updates on housecount and arrivals., • Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget., • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands., • Ensure that staff report to work as scheduled. Document any late or absent employees., • Coordinate breaks for staff., • Assign work and side duties to staff . Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks., • Monitor the preparation of station assignments., • Conduct pre-shift meeting with staff and review all information pertinent to the day's business., • Inspect grooming and attire of staff; rectify any deficiencies., • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel., • Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel., • Inspect table set-ups; check for cleanliness, and neatness; rectify deficiencies with respective personnel., • Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies., • Review the reservation book, pre-assign designated tables and follow up on all special requests., • Ensure that specified amount of menus and wine lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu., • Check the pick-up station and side stations., • Monitor and assist Host(ess) in greeting and escorting guests to their tables. Ensure that tables are seated to best service the guests., • Anticipate heavy business times and organize procedures to handle extended waiting lines., • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction., • Check the status of all orders and ensure that they are delivered within designated timelines., • Monitor and ensure that all tables are cleared and reset according to department procedures., • Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas., • Assist restaurant staff with their job functions to ensure optimum service to guests., • Answer outlet phone., • Access all functions of the P.O.S. system. Restock journal tape and change ribbons as needed., • Handle voided checks., • Assist servers with expediting problem payments., • Issue manual checks when the system is down and ensure accountability of such., • Run system closing reports and ensure that all servers' checks are closed before they sign out., • Ensure all closing duties for staff are completed before staff sign out., • Conduct a # week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff., • Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards., • Foster and promote a cooperative working climate, maximizing productivity and employee morale., • Respond to all pages by beeper., • Prepare and submit daily/weekly payroll and tip distribution records., • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs., • Document pertinent information in department log book., • Complete all paperwork and closing duties in accordance with departmental standards., • Review status of assignments and any follow-up action with on-coming supervisor Qualifications • Prefer College degree., • High school graduate or vocational training certificate, some college., • Minimum 18 years of age to serve alcoholic beverages, • 1-2 years experience as an Assistant Restaurant Manager/ Supervisor, preferably a Luxury style restaurant., • Food handling certification., • Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, Butler style service)., • Fluency in English both verbally and non-verbally., • Provide legible communication and direction., • Previous Culinary training., • Certification of previous training in liquor, wine and food service., • Certification of Food Handler Certificate., • Certification in CPR., • Compute basic arithmetic., • Familiarity with food and beverage cost controls., • Ability to:, • Enforce Hotel standards, policies and procedures with Restaurant staff., • Prioritize and organize work assignments, delegate work., • Direct performance of Restaurant staff and follow up with corrections where needed., • Motivate Restaurant staff and maintain a cohesive team., • Ascertain Restaurant training needs and provide such training., • Be a clear thinker, analyze and resolve problems exercising good judgement., • Suggestively sell menu items, beverages and wines., • Input and access information into P.O.S. system., • Exert physical effort in transporting up to 20pounds at one time., • Endure various physical movements throughout the work areas., • Reach 3 feet., • Remain in stationary position for 1-2 hours throughout work shift., • Satisfactorily communicate with guests, management and co-workers to their understanding. Additional Information What’s in it for you: • Paid time off, • Medical, Dental and Vision Insurance, 401K, • Complimentary Shift Meal, • Employee benefit card offering discounted rates in Accor worldwide, • Learning programs through our Academy designed to sharpen your skills, • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21, • Career development opportunities with national and international promotion opportunities