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Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Residence Inn Cheektowaga/Buffalo 107 Anderson RoadBuffalo, NY 14225 Overview: The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities: • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner., • Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working, • Greet and seat guests at appropriate tables in a timely manner, • Ensure quality control of menus with regard to cleanliness and appearance, • Clear clean and reset tables/hotel spaces per client request or management instruction, • Ensure all service areas are stocked organized clean and neat and all side work is complete each shift, • Accommodate any special requests made by a guest and offer appropriate alternatives when necessary, • Communicate with all departments regarding in house VIPs, • Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas, • Have a complete knowledge of standards of service for receiving a room service order, • Have a thorough knowledge of menus and current specials in all applicable departments, • Carry out cashiering functions in closing checks and end of shift paperwork, • Perform opening and closing procedures and side work duties according to station rotation assignment, • Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do, • Perform any other duties or attend meetings as requested by management, • Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications:, • Ability to perform job function with attention to detail speed and accuracy, • High School diploma or equivalent and/or experience in a hotel or a related field preferred, • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays, • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property, • Must be able to obtain and provide Food Handlers card as required by city/county/state, • Must be able to evaluate and select among alternative courses of action quickly and accurately, • Ability to handle stressful situations in a calm professional manner, • Understanding of hotel products and guest services, • Ability to communicate professionally when answering phones and speaking with guests and team members, • Demonstrates a positive attitude and a desire to be of service to others, • Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette, • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing, • Ability to read comprehend and write simple instructions and/or short correspondence and memos, • Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy, • Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner Benefits: We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. • Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions • Paid holidays, • Paid vacation, • Paid sick leave (provided in accordance with applicable law), • Employee assistance program (EAP), • Educational opportunities / Tuition reimbursement, • Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law For Employees Based in Washington: • 8 paid holidays per year, • Up to 20 days of paid vacation per year, based on classification and length of service, • Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next. For Employees Based in Colorado: • 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, • Up to 20 days of paid vacation per year, based on classification and length of service, • 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked. For Employees Based in California: • 8 paid holidays per year, • Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO., • Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next. Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable. **The above-referenced benefits do not apply to part-time positions Posting Date: This job opening was posted on [insert date] and will remain open for at least 75 days.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Residence Inn Cheektowaga/Buffalo 107 Anderson RoadBuffalo, NY 14225 Overview: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities: • Thoroughly clean guestrooms according to standards., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guestrooms and hallways., • Keep all hallways, public areas and closets clean, neat and vacuumed, • Restock housekeeping cleaning cart for next day's use., • Replenish chemical bottles., • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Handle items for “Lost and Found” according to the standards., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Benefits: We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. • Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions • Paid holidays, • Paid vacation, • Paid sick leave (provided in accordance with applicable law), • Employee assistance program (EAP), • Educational opportunities / Tuition reimbursement, • Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law For Employees Based in Washington: • 8 paid holidays per year, • Up to 20 days of paid vacation per year, based on classification and length of service, • Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next. For Employees Based in Colorado: • 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, • Up to 20 days of paid vacation per year, based on classification and length of service, • 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked. For Employees Based in California: • 8 paid holidays per year, • Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO., • Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next. Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable. **The above-referenced benefits do not apply to part-time positions Posting Date: This job opening was posted on [9/25/26] and will remain open for at least 75 days.

Construction Trades Staffing has partnered with a leading hospitality management group to recruit an experienced Chief Engineer / Hotel Engineer to support multiple hotel properties in Buffalo, Cheektowaga, and Williamsville, NY.

Construction Trades Staffing has partnered with a leading hospitality management group to recruit an experienced Maintenance Assistant to support multiple hotel properties located in Buffalo, Cheektowaga, and Williamsville, NY.

Job DescriptionHelp Build an Outstanding Employee Experience Are you passionate about Human Resources and creating a workplace where employees feel welcomed, supported, and engaged? We're looking for a Part-Time Employee Engagement Specialist to support the Human Resources function for our Amherst Hospitality Campus, including Reikart House Hotel, Jazzboline Restaurant & Bar, and Hyatt Place Buffalo/Amherst. Working closely with the Human Resources Manager, you'll play an important role in the employee experience - from recruiting and onboarding to employee communications, engagement initiatives, HR administration, and payroll support. This is an excellent opportunity for someone who enjoys building relationships, staying organized, and making a positive impact on employees throughout every stage of their employment. What You'll Do • Support recruiting by posting positions, coordinating interviews, communicating with candidates, and assisting with pre-employment activities., • Welcome and onboard new employees by coordinating paperwork, orientation materials, and required training., • Maintain employee records and HR documentation while ensuring confidentiality and compliance., • Coordinate employee recognition programs and engagement initiatives that foster a positive workplace culture., • Help organize occasional employee appreciation events, wellness activities, and team-building opportunities., • Create employee communications, newsletters, and announcements., • Respond to employee questions regarding HR policies, benefits, and procedures., • Assist with weekly payroll preparation, audits, and employee payroll questions., • Provide administrative support to the Human Resources Manager on a variety of HR projects and initiatives.What We're Looking For We're looking for someone who enjoys working with people just as much as they enjoy staying organized. The ideal candidate is approachable, detail-oriented, and takes pride in delivering an outstanding employee experience. You may be a great fit if you have: • 1-3 years of experience in Human Resources, hospitality, office administration, customer service, or a related field., • Excellent communication and organizational skills., • The ability to manage multiple priorities in a fast-paced environment., • A high level of professionalism and discretion when handling confidential information., • Experience with Microsoft Office; HRIS, payroll, or applicant tracking systems are a plus., • Hospitality experience is preferred but not required.Schedule, • Part-Time, • Approximately 20-30 hours per weekJoin Our Team At our hospitality campus, we know that exceptional guest experiences begin with exceptional employees. If you're looking for an HR role where you can make a meaningful impact on the employee experience while developing your Human Resources career, we'd love to hear from you.

Job Description Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are currently looking for an Assistant General Manager for our Hampton Inn & Suites by Hilton-Buffalo Downtown. Hampton Inn & Suites by Hilton-Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties, • Career growth opportunities Role: The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties: • Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned., • Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources., • Manage the front office operations and supervising directly the front desk and food and beverage staff., • Resolve guest concerns while maintaining high franchise Guest Service scores., • Foster a positive, cooperative work environment between staff and management., • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns., • Administrative tasks such as reporting, inventories, accounting processes and much more. Salary range: $62.9K-$73K What You Bring Us: • Two years related management experience, and hotel brand knowledge., • Extensive experience with rooms, housekeeping and food and beverage., • Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning., • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience., • Expertise in standard hotel management systems., • Hands-on leadership, • Valid Driver’s License

Job Description We are currently looking for a General Manager for Our Hampton Inn & Suites. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties, • Career growth opportunities Salary range: $80,000 - $120,000 / year Role: The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties: • Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget, • Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences, • Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA., • Managing loss prevention and risk management policies, safety standards and claims reporting, • Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive, • Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;, • Take part as a leader in the community and maintain a positive image for the property and BLA;, • Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group, • Any and all other work as required to complete the primary role of the position. Qualifications & Requirements: • Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience., • Extensive experience with rooms and F&B., • Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning., • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience., • Expertise in standard hotel management systems., • Hands-on leadership – our General Managers work directly with all their associates. Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

HousekeeperAmerican Cruise Lines, the largest U.We're hiring Housekeepers for the 2026 season.You'll work in our shipboard hotel providing outstanding hospitality and serving as a proud representative of our brand.This is a temporary position where we challenge you to work onboard for 28 weeks.At Am

Job Description Reikart House, A Tribute Portfolio Hotel – Amherst, NY Exceptional. Unique. Independent. At the Reikart House, every day is a performance - and every ambassador plays a role in telling our story. Our guests may never see every repair you make, every system you maintain, or every problem you solve behind the scenes. But they experience the results every single day. Whether it's a perfectly functioning guest room, beautifully maintained grounds, a welcoming lobby, or a guest issue resolved with urgency, our Maintenance Team quietly creates the foundation that allows exceptional hospitality to happen. We are currently seeking a Maintenance Technician who takes pride in their work, enjoys solving problems, and understands that every repair contributes to the guest experience. Why Reikart House? Our goal is simple: To make a difference in people's lives through service. Guests don't remember every interaction they have during their stay-but they absolutely remember how their room felt, how the building was cared for, and whether everything simply worked. At Reikart House, every ambassador contributes to that experience. Maintenance isn't just fixing things. It's protecting the story we're trying to tell. We're Looking for Someone Who: • Takes pride in doing quality work the first time, • Enjoys troubleshooting and solving problems, • Notices the little things others overlook, • Works well independently while also being a dependable teammate, • Responds quickly and professionally when guests or teammates need assistance, • Understands that preventative maintenance is just as important as emergency repairs, • Treats the property like it's their own home, • Believes every repair helps create a better guest experience, • Has a positive attitude and is willing to jump in wherever needed What You'll Do As a Maintenance Technician, you'll help ensure every part of our hotel is operating safely, efficiently, and beautifully. Responsibilities include: • Complete guest room maintenance and repairs, • Perform preventative maintenance throughout the hotel, • Respond to guest maintenance requests promptly and professionally, • Troubleshoot plumbing, electrical, HVAC, lighting, appliances, doors, locks, furniture, and general building systems, • Assist with seasonal maintenance including snow removal, landscaping, and exterior upkeep, • Help maintain pools, mechanical equipment, boilers, and life safety systems as needed, • Complete work orders accurately and efficiently, • Maintain clean, organized maintenance shops and storage areas, • Assist with painting, drywall repairs, carpentry, and cosmetic improvements, • Identify maintenance concerns before they become guest issues, • Follow all OSHA, safety, and hotel operating procedures, • Work closely with Housekeeping, Front Desk, and other departments to ensure exceptional guest experiences The Ideal Candidate Is: • Experienced in hotel, apartment, commercial building, or general maintenance (preferred but not required), • Comfortable using hand and power tools safely, • Mechanically inclined with strong troubleshooting skills, • Dependable, self-motivated, and organized, • Able to prioritize multiple projects throughout the day, • Friendly and professional when interacting with guests, • Willing to learn and continually develop new skills, • Available to work occasional weekends, holidays, or emergency situations as needed Physical Requirements • Frequently lift, push, or carry up to 50 lbs., • Stand, walk, climb ladders, kneel, bend, crawl, and reach throughout the day, • Work indoors and outdoors in various weather conditions, • Safely operate maintenance equipment and tools, • Comfortable working around cleaning chemicals, mechanical equipment, and maintenance materials Why You'll Love Working Here At Reikart House, you'll be more than just a maintenance technician. You'll be part of a team that genuinely enjoys working together, takes pride in the property, and believes every role matters. We invest in our ambassadors, celebrate great work, and believe the best hotels are built by people who care. If you enjoy fixing problems, working with your hands, and making a visible difference every day, we'd love to meet you. Apply Today Join the Reikart House team and help us create memorable guest experiences-one repair, one project, and one perfectly maintained space at a time.

Job Description The Courtyard by Marriott in Buffalo- Airport is seeking a Bistro Server for The Bistro, the on-site restaurant at the Courtyard Buffalo- Airport. The Bistro serves up refreshing breakfast choices in the morning, and a variety of dinner, beer and wine options in the evening. The Bistro also offers specialty beverages made with Starbucks® coffee. The Hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Responsibilities include: • Welcoming guests, taking their orders, ringing orders into the POS system, and receiving payment for the order., • Preparing food, coffee, and other beverages to meet company and brand standards, including alcohol. Have a full knowledge of the entire menu., • Setting up bar for service, prepare drink orders for guests, follow state and local laws for serving alcohol responsibly, complete closing duties, and ensure cleanliness of bar and cooler areas., • Providing assistance in Food and Beverage areas including bussing, cleaning, washing dishes and utensils. resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within the lobby area. Pay range: $15.50-$16.50 + Tips! What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Previous hotel food and beverage or restaurant environment experience is preferred. Basic knowledge of food and beverage preparation is a plus., • High School diploma or equivalent is preferred., • Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must be 18 years or older to serve alcohol. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties, • Career growth opportunities Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: Park Country Club — Buffalo, New York Position Summary The Server is responsible for providing exceptional food and beverage service to Park Country Club members and their guests in a professional, polished, and welcoming environment. Servers are expected to anticipate member needs, demonstrate strong knowledge of food and beverage offerings, and consistently deliver the high level of hospitality expected at a premier private club. Essential Responsibilities • Provide attentive, professional, and personalized service to members and guests throughout the dining experience., • Greet members promptly and professionally while creating a warm and welcoming atmosphere., • Demonstrate knowledge of all food and beverage menus, including ingredients, preparation methods, allergens, wine, beer, spirits, and cocktails., • Accurately take food and beverage orders and communicate them effectively to the kitchen and bar., • Maintain proper table settings, service standards, and dining room appearance throughout service., • Anticipate member needs and provide proactive service without being intrusive., • Make knowledgeable food and beverage recommendations and identify opportunities for additional sales., • Deliver food and beverages accurately and according to Park Country Club service standards., • Monitor tables throughout the meal and respond promptly to requests, questions, and concerns., • Maintain cleanliness and organization of dining areas, service stations, and equipment., • Process checks and payments accurately while following club procedures., • Communicate member preferences, special requests, and service issues to management., • Work collaboratively with culinary, banquet, beverage, and management teams., • Follow all New York State alcohol service regulations and Park Country Club policies., • Maintain a professional appearance and demeanor at all times., • Attend required training and pre-shift meetings., • Perform opening, side-work, and closing duties as assigned. Qualifications • Previous restaurant, hotel, country club, or fine-dining experience preferred., • Strong communication and interpersonal skills., • Ability to work in a fast-paced, member-focused environment., • Strong attention to detail and ability to multitask., • Ability to remain calm and professional during busy periods., • Basic knowledge of food, wine, beer, and spirits preferred., • Must be dependable, punctual, and team-oriented., • Ability to stand and walk for extended periods and safely carry food and beverage trays., • Must meet all applicable New York State requirements for alcohol service. Service Standards Every Park Country Club Server is expected to: • Know the Member — recognize preferences and provide personalized service., • Own the Experience — take responsibility for the member’s entire dining experience., • Anticipate Needs — deliver service before the member has to ask., • Communicate Clearly — maintain professional communication with members and teammates., • Protect the Club Standard — maintain the appearance, professionalism, and hospitality expected at Park Country Club.Requirements: POSITION QUALIFICATIONS • 1-2 years as a server in an upscale environment., • Ability to stand for long period of hours., • Ability to carry 30-50lbs. KEY COMPETENCIES Key competencies time management, listening, verbal acuity and basic math aptitude, problem solving, organized, integrity, honesty, reliability, customer service orientation, and attention to detail. Adhering to our Core Values includes being member-centric, able to work with a team, respect the team, be pro-active, be accountable, and show a willingness to learn. EEO STATEMENT The Park Country Club of Buffalo, Inc., is an equal opportunity employer without discrimination because of age, sex, color, national origin, marital status, veteran status, sexual orientation or presence of a disability. Pursuant to the Americans with Disabilities Act, the Park Country Club, Inc., will make reasonable accommodation of working conditions or methods in order to perform the duties of the position.

Job Description Join one of Western New York's largest commercial real estate owners and work on a portfolio of office, medical, retail, hospitality, and residential properties. This is not a residential service position. You'll work on the same portfolio of buildings-not driving from one customer emergency to another. You'll get to know our properties, build relationships with tenants and coworkers, and take pride in maintaining buildings for the long term. We provide a company vehicle, steady year-round work, overtime, excellent benefits, and the opportunity to work on a wide variety of projects. What You'll Do: • Perform carpentry, repairs, and renovations throughout our commercial portfolio., • Complete general building maintenance, including basic plumbing, electrical, mechanical, and drywall repairs., • Perform preventive maintenance and routine building inspections., • Respond to maintenance requests and troubleshoot building issues., • Maintain work orders and communicate repair recommendations., • Work independently and with outside contractors on larger projects. We're looking for candidates with experience in one or more of the following: • Commercial, industrial, hospitality, institutional, or multi-family property maintenance, • Carpentry, drywall, framing, doors, windows, and finish work, • Basic plumbing, electrical, HVAC, and mechanical repairs, • Preventive maintenance and equipment inspections, • General construction or remodeling You'll also need: • A valid New York State driver's license with a clean driving record, • The ability to work independently and solve problems in the field, • Basic computer skills for work orders and documentation, • A commitment to quality workmanship and safe work practices This role is ideal for someone who has worked as a: • Commercial Maintenance Technician, • Building Engineer, • Facilities Technician, • Carpenter, • Apartment Maintenance Technician, • Hotel Maintenance Engineer, • Maintenance Mechanic Physical Requirements: This position requires frequent lifting of 50 pounds or more and the ability to walk, stand, climb, bend, kneel, crouch, and work both indoors and outdoors in varying conditions. If you're looking for a hands-on position where your skills make a visible impact every day-and where you'll have the tools and company vehicle you need to get the job done-we'd love to hear from you. Iskalo Development Corp. is an Equal Opportunity Employer. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Line Cook for the Richardson Hotel in Buffalo, NY. Job Purpose: Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Prepare all food items according to standard recipes and as specified on guest check and, • following company and brand standards, to ensure consistency of product and achieve high, • guest satisfaction., • Prepare daily requisitions for supplies and food items for production., • Visually inspect, select, and use only food items of the highest standard in the preparation, • of all menu items., • Check and control the proper storage of product and check portion control, to maintain, • qualify product., • Keep all refrigeration, equipment, and storage and working areas in clean, working condition, • in order to comply with health department regulations., • Good working knowledge of accepted standards of sanitation., • Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers,, • kettles, etc), • Must have knowledge of food and beverage preparation and service., • Promptly report all maintenance issues, • Properly receive and store food and other deliveries, • Consult with upper kitchen management on a daily basis as well as with other departments that, • are directly related to the Food & Beverage Department., • Participate in long range planning., • Participate, support and make recommendations for ongoing hotel programs with continues, • improvement in networking., • Participate in physical inventories, •  Guest Relations, • Be readily available/ approachable for all guests., • Take proactive approaches when dealing with guest concerns. Follow property specific, • second effort and recovery plan., • Extend professionalism and courtesy to guests at all times., • Adhere to all applicable Company Standard Operating Procedures., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, memorandums, • Be available to help other departments in emergency situations, • Perform other assignments as directed by supervisor., • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Ability to read recipes and follow their instructions., • Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices., • Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel, • environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment., • Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings., • The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level., • Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis., • Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks., • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously., • Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,, • listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Requires finger dexterity to be able to operate office equipment., • Ability to obtain and/or maintain any government required licenses, certificates or permits. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting Rate between $20-$22 per hour based on experience, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description WHY WORK FOR US? In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family’s needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more! This role requires weekend, holiday, early morning and/or late evening availability. This is a part-time on- call position with variable hours based on availability and business needs. Flexibility with scheduling is essential to support hotel operations and respond to changing staffing demands. JOB SUMMARY The Banquet Set-up Staff plays a vital role in creating exceptional guest experiences during a wide range of events, including weddings, corporate meetings, social gatherings, and banquet functions. This role is responsible for setting up event spaces and service stations according to the banquet event order, ensuring all required equipment and service ware are in place before service begins, and promptly breaking down and clearing items after events to support efficient cleanup and reset. ESSENTIAL FUNCTIONS • Review banquet event orders and prepare event spaces with the required tables, chairs, linens, staging, dance floors, podiums, and other equipment based on function specifications., • Arrange service ware, buffet tables, beverage stations, and support areas according to the event plan to promote smooth and efficient service., • Set up banquet rooms and meeting spaces accurately and on time, ensuring room appearance meets hotel standards and client expectations., • Coordinate with banquet servers, culinary staff, and supervisors to confirm readiness for service and address last-minute setup changes., • Transport, place, and remove chinaware, glassware, silverware, tables, chairs, and banquet equipment safely and efficiently., • Break down event spaces after functions, remove used service ware and equipment, separate linens, and return items to designated storage or wash areas., • Maintain cleanliness and organization of banquet rooms, service corridors, storage areas, and back-of-house spaces before, during, and after events., • Clean and dry floors, remove debris promptly, and address spills or hazards to help prevent slip, trip, and fall incidents., • Use approved cleaning products and follow sanitation and safety procedures when performing setup, breakdown, and cleaning tasks., • Attend required meetings and trainings and perform other banquet support duties as assigned. OTHER DUTIES • Work collaboratively with other departments and team members to support successful event execution and an excellent guest experience., • Report maintenance deficiencies, safety hazards, accidents, or injuries promptly to management., • Follow all safety procedures and recognize and respond appropriately in emergency situations., • Follow Personal Protective Equipment (PPE) requirements and report defective, damaged, or missing PPE to management., • Maintain a clean, professional uniform and appearance in accordance with hotel standards., • Perform other duties as assigned. EDUCATION & EXPERIENCE • High school diploma or equivalent preferred., • Prior banquet, hospitality, food and beverage, event setup, or related experience preferred., • Previous experience working in a fast-paced, guest service environment preferred. KNOWLEDGE, SKILLS & ABILITIES • Ability to read and follow banquet event orders, room diagrams, setup instructions, and supervisor direction., • Knowledge of banquet room setup styles, service flow, and event support procedures preferred., • Ability to work efficiently under time constraints and adapt to changing event needs., • Strong teamwork, communication, and organizational skills., • Ability to safely handle, move, and store banquet equipment, furniture, and service items., • Ability to provide courteous, professional service and interact effectively with guests, coworkers, and management., • Ability to work flexible shifts, including evenings, weekends, holidays, and extended hours based on event schedules., • Ability to consistently report to work on time and maintain dependable attendance. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Prolonged standing and walking throughout event setup, service support, breakdown, and cleanup., • Frequent bending, stooping, kneeling, crouching, twisting, reaching, grasping, and repetitive hand motions., • Frequent lifting, carrying, pushing, and pulling of tables, chairs, linens, dishes, and banquet equipment up to 50 lbs., • Ability to safely move banquet furniture and equipment, • Work environment includes indoor banquet rooms, kitchens, storage areas, loading/service corridors, and exposure to wet floors, food and beverage spills, and cleaning chemicals., • Moderate to high noise levels may occur during event setup, service, breakdown, and equipment movement., • Frequent speaking and listening required to communicate with team members, supervisors, and guests., • May require use of carts, dollies, and step stools in accordance with safety procedures. Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Applicants must be legally authorized to work in the United States at the time of hire. No visa sponsorship is available for this position.

Remington Hospitality - - Responsibilities: Maintain safe and secure environment for guests and associates; Patrol hotel and surrounding areas; Respond to safety and security concerns; Assist with incidents and emergencies; Complete incident reports.

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range $17.50-$18.50 per hour Work Schedule: The work schedule for this position is 7am 3pm, Wednesday thru Friday, with open availability. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. • Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40%, • Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property.- 20%, • Can only operate a vehicle that seats eight people or less, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager.- 20%, • Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide "lift" services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts.-20% Education: • High school diploma or general education degree (GED) Required Licensure, Certification, etc.: • Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client, • Due to vehicle leasing contract requirements must be at least 21 years of age, • Must maintain a valid driver's license at all times, • Pass annual / semiannual MVR check, • Must complete the Wheelchair Safety Training course provided by Towne Park as applicable Work Experience: • One to three months related experience and/or training; or equivalent combination of education and experience Knowledge: • Must be able to drive manual transmission Skills: • Ability to read and write standard English language, • Ability to read and comprehend simple instructions, short correspondence and memos, • Ability to write simple correspondence, • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization, • Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money, • Ability to understand 24 hour and military time systems, • Ability to understand rates applicable to time passed The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Schulte Hospitality Group is seeking a dynamic, service-oriented Room Attendant to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: • Work Today, Get Paid today, with Daily Pay!, • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!, • Multiple Health Insurance and Life Insurance options, • 401k Plan + Company Match, • Paid Parental Leave, • Paid Time Off, • Holiday Pay, • Pet Insurance, • Employee Assistance Program, • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! JOB DUTIES AND RESPONSIBILITIES • Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards, • Ensures that rooms have clean linen, bedding and towels, • Understands and follows all safety and security procedures as mandated by the hotel, • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants), • Ensures that rooms are stocked with soap, tissues, drinking glasses, etc., • Identify items that guests have left behind and report items utilizing hotel's lost and found procedures, • Other duties as assigned EDUCATION AND EXPERIENCE • High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES • Ability to multi-task, • Ability to communicate effectively verbally and in writing, • Team player, • Ability to exceed expectations of guests, • Knowledge of cleanliness standards The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.

Job Description Starting Pay Rate: $21.10/hr + Incentive Opportunity Associates are eligible for a wide selection of benefits (dependent upon position) including: • Medical Insurance, • Health Spending Account (HSA) with company match, • Paid Time Off, • Pre-Tax & Roth 401(k) plan with company match, • Flexible Scheduling & Hybrid Work Opportunity, • Dental and Vision Insurance, • Life and AD&D Insurance, • Tuition reimbursement & company-paid training programs, • FREE AAA membership & travel / product discounts, • Company Paid Short-term & Long-term disability, • Paid Volunteer Time Off, • Flexible Spending Accounts 40% Travel Service & Sales Support: Provide domestic and international travel assistance, including hotel and car reservations, flights, cruises, tours, AAA Group Travel, TripTik requests and travel insurance, ensuring members receive accurate information and a smooth planning experience. Conduct timely outbound calls for event inquiries, reconnect opportunities, marketing-generated leads, and other assigned outreach to ensure members receive proactive travel support. Assist members in exploring travel options by identifying their needs, offering suitable recommendations, and guiding them through the planning process. Build relationships with members through outbound engagement, networking, referrals, and community interactions to enhance awareness of available travel services. Handle inbound travel sales and service inquiries with professionalism across phone, email, and virtual channels. 30% Salesforce CRM Processes & Data Integrity: Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented. Leverage all training resources to ensure proper salesforce process completion. Maintain accurate CRM data for member interactions and travel transactions. Identify and correct CRM data errors to maintain accuracy. Follow Salesforce workflows for reporting and forecasting accuracy. Identify and resolve CRM issues such as duplicates or missing information. 10% Error Management & Quality Control: Prevent, identify, and resolve booking errors and data inaccuracies. Collaborate with internal teams to resolve system or workflow challenges. 10% Member/Customer Satisfaction & Experience Excellence: Provide high-quality, personalized travel support to members via phone, email, and virtual appointments before, during, and after travel. Assist members with travel disruptions and changes, delivering timely and effective solutions. Maintain a positive, professional, solutions-focused approach. Respond promptly to member and customer inquiries, ensuring timely availability to assist across phone, email, and virtual channels. Meet or exceed departmental stands related to schedule adherence, productivity, and answer rate. 10% Membership Growth & Promotion: Promote AAA Club products and services using a member-first consultative approach. Sell AAA memberships to meet or exceed goals. Manage membership leads in Salesforce with accurate documentation. Handle overflow membership calls through the phone queue. Strong customer service skills with the ability to support Membership growth and contribute to overall team productivity while developing foundational travel sales knowledge Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data Demonstrated experience with outbound calling, including high-volume outreach and lead conversion Excellent verbal and written communication skills with the ability to build rapport quickly Familiarity with AAA products, membership structure, and Club service offerings Ability to use travel booking platforms (e.g., GDS, vendor portals, online booking engines) Strong customer service skills with a focus on problem-solving and creating exceptional member experiences Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence Ability to navigate multiple computer systems and tools simultaneously High degree of professionalism, integrity, and commitment to AAA standards. Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Must be able to lift, carry, push, pull a maximum of 25 lbs This position does not offer visa sponsorship now or in the future. Required Associates or better in Hospitality and Resort Management or related field. Required 1-2 years: Experience in the travel industry or a customer service/call center environment with demonstrated success meeting quality, adherence, and service performance expectations. Preferred Membership-based service experience is a plus. Experience providing consultative product or service recommendations role. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Hampton Inn by Hilton/ Buffalo-Williamsville, 5455 Main Street, Williamsville, NY 14221 We are looking for a Breakfast Attendant to join our Team! Our Hampton Inn Buffalo/Williamsville is located in the historic village of Williamsville, down the street from Britesmith Brewing, and a variety of shops and restaurants. Buffalo Airport and Amherst, NY are three miles away, and Downtown Buffalo is a 15-minute drive. We boast 80 beautifully appointed guest rooms and we serve daily complimentary breakfast to all our guests. A great place to stay, a great place to work. The Hampton Inn by Hilton in Williamsville is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Breakfast Attendant prepares and assists with service of the complimentary buffet style breakfast. Responsibilities include: • Greeting guests as they come in to the breakfast area or lobby. Assisting with any questions or issues that may come up., • Set up and maintain the breakfast buffet- Prepare foods such as cut fruit, coffee and juices. Stocks coffee, juice and Milk container. Set out cold food such as sweet rolls, muffins and cereal for self service. Warm and set out hot foods such as hash browns, French toast, etc. Set up serving dishes, utensils, cups and other paper/china products., • Maintain cleanliness of breakfast area and kitchen during and after breakfast hours. Clear and clean tables as they are vacated, wipes up spills, sweeps, mops and vacuums kitchen and dining areas. Remove trash., • Take inventory of food, beverages and other supplies needed for each day. Order or purchase food supplies as needed. Organize and put away food orders. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. Pay range: $16.50 - $17.50 What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Basic knowledge of food and beverage preparation., • High School diploma or equivalent is preferred., • Typical Schedule : Morning Shifts : approx. 5 AM – 12 PM What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job Description Sleep Inn by Choice Hotels/Buffalo-Amherst, 75 Inn keepers Lane, Amherst, NY 14228 We are currently looking for a Front Office Manager for our Sleep Inn. Sleep Inn by Choice Hotels/Buffalo-Amherst is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties, • Career growth opportunities Role: The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties: • Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources., • Manage the front office operations and supervising directly the front desk staff., • Resolve guest concerns while maintaining high franchise Guest Service scores., • Foster a positive, cooperative work environment between staff and management., • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns., • Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required., • Administrative tasks such as reporting, inventories, accounting processes and much more. Pay range: $23.50- $29.50 What You Bring Us: • Two years related management experience, and hotel brand knowledge., • Extensive experience with rooms, housekeeping and food and beverage., • Ability to work flexible schedules., • Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning., • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience., • Expertise in standard hotel management systems., • Hands-on leadership, • Valid Driver’s License Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Jazzboline Restaurant & Bar – Amherst, NY Inventive. Entertaining. Wholesome. At Jazzboline Restaurant & Bar, hospitality is served with a little magic, a lot of skill, and plenty of personality. We're looking for an experienced Restaurant and Bar Supervisor to lead the daily operation of our restaurant, bar, room service, and other food and beverage outlets. This role is responsible for creating an exceptional guest experience while supporting our team, maintaining operational standards, and achieving financial goals. The Restaurant and Bar Supervisor is a hands-on leader who can balance hospitality, team development, operational execution, and business performance in a fast-paced hotel and restaurant environment. Why Jazzboline? Jazzboline brings together inventive food, vibrant hospitality, and memorable experiences in a setting where flair never has to mean formality. Our Restaurant and Bar Supervisor plays an important role in bringing that experience to life each day. From developing and motivating the team to responding to guest needs, managing labor and operating costs, and identifying opportunities to grow revenue, this position helps shape both the guest experience and the success of the operation. Great hospitality leadership means anticipating needs, developing people, solving problems, and creating an environment where both guests and employees can thrive. We're Looking for Someone Who: • Has strong restaurant and/or hotel food and beverage leadership experience, • Can lead, coach, develop, and motivate a large food and beverage team, • Is passionate about creating exceptional guest experiences and resolving concerns quickly and effectively, • Can manage daily restaurant, bar, room service, and other food and beverage operations, • Understands labor, food, beverage, supply, and equipment costs and can work toward financial goals, • Can forecast, monitor, and control departmental budgets and expenses, • Can implement company/franchise programs, SOPs, safety requirements, and applicable regulations, • Has strong communication, analytical, decision-making, and problem-solving skills, • Can identify trends and develop promotions, displays, buffet presentations, and other ideas to increase sales, • Is comfortable working a flexible schedule based on business needs What You'll Do As a Restaurant and Bar Supervisor, you'll oversee the short-term planning and daily operations of the restaurant, bar, room service, and other food and beverage outlets as appropriate. You'll lead the team, protect service standards, respond to guest needs, and manage the business with a focus on both hospitality and financial performance. Responsibilities include: • Continuously improve the operation's ability to anticipate guest needs, investigate problems, identify root causes, and provide immediate and lasting solutions, • Hire, schedule, train, develop, empower, coach, and counsel employees, • Conduct performance and salary reviews and recommend discipline or termination when appropriate, • Maintain open communication with employees and support a positive, accountable team environment, • Implement company and franchise programs and ensure compliance with SOPs, safety regulations, and applicable federal, state, and local requirements, • Manage the daily operations of the restaurant, bar, room service, and other food and beverage outlets as required, • Forecast, implement, monitor, control, and report on outlet budgets and their components, including labor, food, beverage, supplies, and equipment, • Ensure adequate staffing and supplies are available to provide top-quality guest service, • Monitor customer trends, needs, issues, comments, and problems to enhance the guest experience and future sales opportunities, • Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to capture more in-house guests and increase local market share, • Monitor maintenance and sanitation of outlet areas and equipment to protect company assets and ensure regulatory compliance, • Control expenses while supporting revenue growth and service quality, • Participate in special projects, task forces, and committees as required, • Perform other duties and responsibilities as assigned The Ideal Candidate Is: • Experienced in restaurant and/or hotel food and beverage operations, • A confident people leader with the ability to supervise and develop a team of approximately 31–50 employees, • Strong in guest service, communication, and conflict resolution, • Able to analyze current activities and information, draw logical conclusions, and make recommendations, • Comfortable making decisions within established policies and procedures, • Highly organized and able to manage multiple operational priorities, • Able to read and implement policies, procedures, forecasts, schedules, and SOPs, • Comfortable working with restaurant and hotel equipment, including point-of-sale and beverage equipment, • Able to work effectively in a fast-paced environment while remaining visible and engaged with the operation, • Has two to three years of full-time experience in a related position, • Has more than two years of post-high-school education or equivalent relevant preparation Schedule • Flexible schedule: approximately 40–50 hours over a five-day period, • Scheduled days and times may vary based on business needs, • No travel required Physical Requirements • Standing/Mobility: Approximately 95% of the shift is spent moving throughout the food and beverage outlets being supervised, • Lifting/Carrying: Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes weighing approximately 20–40 lbs., • Bending: Ability to bend to pick up items, assist with food service, and retrieve supplies, • Stairs: Ability to climb stairs as required by the location, • Environment: Primarily indoors; temperatures may exceed 100°ree;F when working near outside dining facilities or assisting in the kitchen Why You'll Love Working Here You'll have the opportunity to make a meaningful impact on both the guest experience and the team behind it. This is a visible leadership role for someone who enjoys being in the operation, developing people, solving problems, and finding ways to make a great restaurant and hotel experience even better. Apply Today If you're an experienced hospitality leader who is passionate about people, guest service, and strong operational performance, we'd love to hear from you. Join the Jazzboline team and help us create memorable experiences for our guests while building a team you're proud to lead.

Job Description Iskalo Development Corp. is seeking an Information Technology (IT) Support Specialist to provide responsive, practical technical support across Iskalo Development and its affiliated companies and properties. Unlike a typical help desk position, this role spans an unusually broad and varied technology environment, from standard office and business systems to building access and security controls, hospitality technology at two hotels, and support for Big Ditch Brewing's breweries and taprooms.The person in this role will support computers, mobile devices, business applications, networks, telecommunications, copiers, audiovisual equipment, building system controls, and point of sale systems. It is an excellent fit for someone who enjoys learning new platforms, solving a wide range of problems, and rarely having two days that look the same.The ideal candidate will have three to five years of experience providing technical or help desk support in a professional environment. This individual must be service oriented, organized, and comfortable troubleshooting issues independently while coordinating with external vendors and higher level support resources when necessary.CompensationThe pay range for this position is $28.00 to $36.00 per hour. Actual pay within this range will depend on the candidate's experience, skills, and relevant qualifications.What Makes This Role DifferentThis is not a single system, single office role. The IT Support Specialist supports a diverse portfolio of companies and technologies, which makes the work varied, hands on, and continually engaging:Iskalo Development office and business systems, both on prem and cloud based, primarily supported through a software defined wide area network (SD-WAN) and Microsoft 365 applications.Building system controls, including Paxton building access control and Ubiquiti security camera systems.Two hotels (Hyatt and Marriott), including property phone systems, Crestron audio and video management, and Toast point of sale.Big Ditch Brewing, supporting two breweries and two taprooms.The variety of systems and locations offers strong opportunities to build a broad skill set that reaches well beyond a conventional corporate IT role.Systems and Technologies You Will SupportOffice and Business SystemsMicrosoft 365 and Windows environment (Outlook, Word, Excel, Teams, and related applications).Sage 300 CRE accounting and business software.Computers, mobile devices, printers, copiers, and standard office technology.Building System ControlsPaxton building access control systems.Ubiquiti security camera systems.Hospitality Technology (Hyatt and Marriott Hotels, Big Ditch Brewing Company)Hotel property systems for the Hyatt and Marriott brands.Property phone systems.Crestron audio and video management systems.Toast point of sale (POS) systems, used across the hotels and Big Ditch Brewing locations.Big Ditch Brewing Company's two breweries and two taprooms, including point of sale, networking, and related equipment.Essential Duties and ResponsibilitiesServe as a primary point of contact for technical support requests from employees across all Iskalo Development locations and affiliated companies.Acknowledge, document, prioritize, track, and resolve reported technical issues in a timely manner.Diagnose and resolve common hardware, software, network, internet, phone, voicemail, copier, mobile device, and audiovisual equipment issues.Train and coach staff on the effective use of technology, resolving issues directly and showing employees the correct process so recurring problems are reduced.Create, improve, and maintain documentation and simple runbooks for systems, configurations, vendor accounts, and common issues, so support knowledge is retained and future onboarding is faster.Install, configure, repair, replace, and relocate computers, phones, peripherals, and other technology equipment.Create and deactivate user accounts, reset passwords, and assign appropriate user groups and access privileges.Support building system controls, including Paxton access control and Ubiquiti security camera systems, such as user credentials, cameras, and related devices.Provide technology support for the Hyatt and Marriott hotels, including property phone systems, Crestron audio and video systems, Toast point of sale, and guest and back office technology.Support Big Ditch Brewing's two breweries and two taprooms, including point of sale, networking, and related equipment.Provide ongoing support for Sage and other business applications and assist employees with their effective use.Coordinate and implement application updates and upgrades.Assist with testing, implementing, and supporting new applications and systems designed to improve organizational efficiency.Coordinate with internal project teams and external vendors when planning and implementing network systems and facility wiring.Inspect network, security, server, and telecommunications equipment to evaluate its condition, identify necessary repairs, and recommend preventive maintenance.Maintain accurate technical documentation, system information, and equipment specifications.Maintain the company's technology asset inventory and conduct routine equipment audits.Escalate unresolved or complex issues to the appropriate vendor or higher level support resource and follow through until resolution.Participate in team meetings in person and through Microsoft Teams.Protect confidential and sensitive company and employee information.Maintain a professional and positive image of Iskalo Development Corp. and its affiliates.Perform other duties as assigned by leadership and management.QualificationsAssociate degree in information technology, computer science, or a related field preferred. A combination of education and relevant experience will also be considered.Three to five years of experience in an IT support, help desk, or similar technical support role preferred.Experience supporting users in a professional or corporate environment preferred.CompTIA A+, Network+, Security+, Azure, and ITIL certifications strongly preferred but not required.Previous customer service experience strongly preferred.Valid driver's license and reliable access to a personal vehicle for occasional local travel to affiliated properties.Knowledge, Skills, and AbilitiesWorking knowledge of computers, operating systems, mobile devices, phone systems, network connectivity, and common office technology.Experience with open source applications preferred but not required.Hands on experience diagnosing and resolving hardware, software, and other basic technical issues.Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.Strong verbal and written communication skills, with the ability to explain technical information clearly to users with varying levels of technical knowledge.Ability and willingness to train and coach non technical staff, showing them how to use technology correctly rather than only fixing the immediate issue.Strong documentation habits, with the ability to write clear instructions and runbooks that others can follow.Strong customer service orientation and the ability to respond professionally and patiently to support requests.Excellent organizational skills, attention to detail, and follow through.Ability to prioritize multiple requests and respond appropriately to urgent technical needs.Self motivated, solution oriented, and able to work effectively both independently and as part of a team.Ability to establish positive working relationships with employees, colleagues, vendors, and other business partners.Willingness and ability to learn new systems quickly across a wide range of platforms.Preferred but Not RequiredExposure to building access control systems such as Paxton.Exposure to internet protocol (IP) based security camera systems such as Ubiquiti.Experience with Crestron audio and video systems.Experience with Toast or other point of sale systems.Experience with Sage or similar accounting or enterprise resource planning (ERP) software.Familiarity with hospitality technology or hotel property systems.Familiarity with a construction, real estate, hospitality, or property management environment.Physical Requirements and Work EnvironmentWork is primarily performed in a modern, well lit office environment, with regular visits to affiliated properties.Regular use of computers, phones, copiers, and other standard office and technology equipment is required.Must be able to sit or work at a computer for extended periods.Must be able to walk, stand, bend, reach, and climb stairs.Must be able to lift, carry, install, and relocate computers and related technology equipment.Occasional local travel to Iskalo Development properties and affiliated locations is required.Iskalo Development Corp. is an equal opportunity employer.

Job Description Reikart House, A Tribute Portfolio Hotel - Amherst, NYExceptional. Unique. Independent.At the Reikart House, every day is a performance - and every employee plays a role in telling our story.A memorable hotel stay begins the moment a guest walks through the door. It takes someone who is welcoming, knowledgeable, attentive, and ready to help guests feel comfortable throughout their stay.Our Front Desk Team is at the center of that experience. As a Front Desk Attendant, you will welcome arriving guests, assist departing and in-house guests, answer questions, process reservations and transactions, and provide accurate and timely information and service.We're looking for someone who enjoys working with people, communicates professionally, stays organized while handling multiple priorities, and can remain courteous and composed in a fast-paced guest-service environment.Why Reikart House?Our goal is simple: To make a difference in people's lives through service.Every interaction at the Front Desk is an opportunity to make a difference. A warm greeting, an accurate answer, an efficient check-in, or thoughtful assistance with a concern can shape how a guest remembers their entire stay.As a Front Desk Attendant, you'll be an important connection between our guests and the hotel, helping ensure they receive professional, courteous, accurate, and timely service from arrival through departure.Great hospitality isn't just about completing a transaction. It's about helping guests feel welcomed, informed, and cared for throughout their stay.We're Looking for Someone Who:Maintains a friendly, cheerful, and courteous demeanor at all timesHas strong customer service skills and is comfortable working directly with the publicCommunicates clearly and professionally, both verbally and in writingUses tact and understanding when handling guest concerns, including stressful or highly emotional situationsIs highly organized and pays close attention to written and verbal detailsCan work on more than one task at a time while maintaining accuracyIs comfortable handling cash and following established cash-handling proceduresCan learn and use computerized systems and standard front-office equipmentKeeps informed about hotel and area functions so guest questions can be answered accurately and promptlyWorks well with other employees and departments to support the overall hotel operationWhat You'll DoAs a Front Desk Attendant, you'll provide professional and courteous service to arriving, departing, and in-house guests while supporting the daily operation of the Front Desk.Responsibilities include:Greet arriving guests and complete established check-in procedures to help ensure guests are satisfied and accommodated as requestedFacilitate guest check-out by following established computer procedures, closing guest accounts, and preparing rooms for the next saleCalculate and post monies, receipts, guest-account charges, and other forms of credit using accurate cash-handling methods and established proceduresAnswer guest inquiries and accept reservations in person and by telephoneAccurately communicate hotel rates and information and use suggestive selling techniques to support room-night sales, occupancy, and revenueMaintain knowledge of in-house and area functions to provide timely and knowledgeable responses to guest questions and concernsOperate PBX equipment, including accepting incoming calls, assisting with outgoing calls, scheduling wake-up calls, and paging guestsControl Front Desk cash transactions and maintain responsibility for your assigned bank in accordance with hotel policyProcess guest mail, messages, and faxes by receiving, sorting, notifying, and distributing information accurately and promptlyMaintain established communication resources, including department and Front Desk log booksAssist other employees and departments as needed to support the overall performance of the department and hotelPerform other duties as assigned, requested, or deemed necessary by managementThe Ideal Candidate Is:Experienced in working directly with the public and familiar with basic customer service practicesComfortable with high-school graduate-level mathematics and standard cash-handling proceduresFamiliar with computerized cash-register systems or able to learn similar systemsFluent in oral and written EnglishAble to read written communications and computer screensAble to use a computer, calculator, telephone keyboard, and other office equipment for cash handling and paperwork processingAble to understand and follow verbal and written instructionsHighly organized, detail-oriented, and able to manage multiple tasks at onceAble to use tact and good judgment when addressing a variety of guest-service concernsHigh school diploma or equivalent requiredNo previous hotel experience requiredPhysical & Work Environment RequirementsThis position requires prolonged standing at an indoor, climate-controlled Front Desk workstation and regular use of standard office and hotel communication equipment.Standing: Ability to stand for prolonged periods throughout the shiftDexterity: Ability to operate computer, calculator, telephone, cash-register, and other keyboards and equipmentVision: Ability to read written communications and computer screensEquipment: Regular use of standard office equipment, including telephone, copier, cash register, PC, fax machine, and PBX equipmentWork Environment: Indoor, thermostatically climate-controlled workstation under fluorescent lightingWhy You'll Love Working HereAt Reikart House, you'll be more than the person behind the Front Desk.You'll be a welcoming presence, a resource for our guests, and an important part of creating a smooth and memorable stay from arrival through departure.Our team works together to create an environment built on:Integrity in ConductCooperation in ActionExcellence in PerformanceEngagementFlexibilityBeing Equipped and EmpoweredCommunityTrustIf you're someone who enjoys helping people, communicates with care, stays organized under pressure, and understands how meaningful great service can be, we'd love to meet you.Apply TodayJoin the Reikart House team and help us create memorable guest experiences - one welcome, one helpful interaction, and one exceptional stay at a time.

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