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Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Job Title: Overnight Front Desk Agent Location: Best Western Plus Meadowlands- Secaucus, NJ Job Type: Full-time/Part-time Shift: Overnight (11 PM - 7 AM) Position Overview: The Overnight Front Desk Agent is the first point of contact for our guests during the night shift, responsible for delivering exceptional customer service while ensuring the smooth operation of the hotel during overnight hours. This role requires a detail-oriented, proactive individual who can handle various tasks, including check-ins and check-outs, responding to guest inquiries, managing reservations, and ensuring the security and safety of the hotel. Key Responsibilities: • Greet and welcome guests upon arrival in a friendly and professional manner., • Conduct efficient check-in and check-out procedures, processing payments and ensuring accurate billing., • Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities., • Manage room reservations, cancellations, and modifications through our hotel management system., • Monitor hotel security and maintain a safe environment for guests and staff, reporting any incidents or emergencies to management., • Handle guest complaints with professionalism, seeking to resolve issues in a timely manner., • Maintain cleanliness and organization at the front desk and lobby area., • Prepare and distribute nightly reports and documentation as needed., • Assist in light housekeeping duties, restocking supplies, and maintaining inventory., • Collaborate with security and housekeeping teams to ensure guest satisfaction and safety., • Stay informed about the hotel’s policies, procedures, and promotions to provide accurate information to guests., • Perform other related duties as assigned by the management. Qualifications: • High school diploma or equivalent; additional hospitality-related education is preferred., • Prior experience in front desk operations or customer service, • Strong communication and interpersonal skills., • Ability to work independently and make sound decisions in a fast-paced environment., • Proficient in computer software and hotel management systems., • Excellent problem-solving skills and attention to detail., • Flexibility to work overnight shifts, weekends, and holidays., • Ability to lift and move items up to 25 pounds and stand for extended periods. What We Offer: • Health, dental, and vision insurance options, • Paid time off and holiday pay, • Employee discounts on hotel stays and amenities, • Opportunities for professional development and career advancement Best Western Plus Meadowlands is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.

Job Description JOB TITLE: Housekeeping Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: Room attendants, Housekeepers, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments and manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development., • Assists the General Manager in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security, and return on guest lost and found items., • Maintains productivity and labor cost goals., • Conducts formal inventories of linen, supplies, and equipment as required., • Participates in the ordering of supplies to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job DescriptionQualifications: Must have 1 year of housekeeping/hotel experience. Must be punctual, reliable, and dependable. Must have a High School Diploma or equivalent.

Job Description Job Title: Housekeeping Supervisor Location: Renaissance New York Harlem Hotel Department: Housekeeping Reports To: Housekeeping Manager Position Type: Full Time Job Summary: We are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team. The ideal candidate will oversee daily housekeeping operations, ensuring that our facilities maintain cleanliness, organization, and a welcoming atmosphere. This role requires strong leadership skills, excellent communication, and the ability to manage a team effectively while adhering to the highest standards of cleanliness and guest satisfaction. Key Responsibilities: • Supervise and coordinate daily housekeeping activities, including cleaning, maintenance, and inventory management., • Lead and motivate housekeeping staff to achieve high standards of cleanliness and service., • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety standards., • Train, mentor, and evaluate housekeeping staff, providing feedback and support for professional development., • Schedule and allocate staff assignments to optimize productivity and efficiency., • Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels., • Address guest complaints and requests in a professional and timely manner, ensuring guest satisfaction., • Maintain detailed records of housekeeping activities, employee performance, and supply usage., • Implement and enforce health and safety policies and procedures to ensure a safe working environment., • Collaborate with other departments, such as maintenance and front desk, to ensure seamless guest experiences. Qualifications: • High school diploma or equivalent; additional education in hospitality or management is a plus., • Previous experience in housekeeping or facility management, with at least 2 years in a supervisory role preferred., • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team., • Excellent organizational skills and attention to detail., • Knowledge of cleaning chemicals and supplies, as well as safety and sanitation regulations., • Ability to multitask and manage time effectively in a fast-paced environment., • Proficient in Microsoft Office Suite and housekeeping management software., • Strong communication skills, both verbal and written., • Flexibility to work varied shifts, including weekends and holidays. Physical Requirements: • Ability to stand, walk, bend, and lift up to [insert weight] pounds., • Capability to work in various environmental conditions, including exposure to cleaning chemicals. Benefits: • Competitive salary and performance-based bonuses., • Health, dental, and vision insurance., • Paid time off and holiday pay., • Employee discounts and perks., • Opportunities for career advancement. To Apply: Interested candidates are invited to submit their resume and cover letter.

Job DescriptionJoin Our Team as a Housekeeping Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and ensure they have a comfortable stay? Join HI USA at our vibrant New York City hostel, located in the Upper West Side. We are currently accepting applications for a full time Housekeeping Associates who will help maintain our hostel's welcoming and clean environment, enhancing the guest experience. If you’re interested in a different schedule, we also have AM and PM shift positions available that may be a better fit. Position Details: Pay: $18.85 per hour (+$1 overnight shift differential) Shifts: 4:00 PM – 12:30 AM and 12:00 AM – 8:30 AM; flexibility to work both shifts required. Type: Full-time, benefit-eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • Paid time off, • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • On-the-job training, • Opportunities for growth within HI USA, • Friendly and inclusive work environment Responsibilities: • Clean and prepare guest rooms, dorms, and bathrooms to meet our high standards, • Mop, vacuum, and sweep floors and hostel grounds daily, • Perform laundry duties including washing, sorting, folding, and restocking, • Change and wash bed linens, bedspreads, blankets, and towels as needed, • Wash and store kitchen dishes and utensils, • Clean and disinfect sinks, toilets, and showers; restock soap and toilet paper, • Wash windows and window coverings as needed, • Dust all surfaces, furniture, and fixtures in rooms and hallways, • Empty trash and recycling bins daily, • Report any broken items to management, • Assist in maintaining housekeeping supply inventory, • Light maintenance and groundskeeping as needed Skills/Qualifications: • Minimum six months of hostel or hotel houskeeping experience preferred, • Ability to work independently and as part of a team, • Customer service experience is a plus, • Strong attention to detail and ability to multi-task, • High school diploma or GED, • Willingness to work evenings, weekends, and holidays Physical Requirements: • Regularly required to sit, use hands and arms, • Frequently required to stand, walk, talk, and hear, • Occasionally required to climb or balance, • Must be able to lift and move up to 50 pounds, • Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus, • Noise level in the work environment is usually moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Housekeeping Associate. Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description The role… The Housekeeping House Attendant is responsible for cleaning the public areas of the hotel, stocking linen rooms and storage areas with clean linens, picking-up and delivering guest request items and giving assistance to Housekeepers in moving heavy objects in guest rooms and other duties assign by the Housekeeping Manager. Main Duties • Keeps all guest corridors neat, vacuumed and dusted, • Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free, • Keeps all service elevator landings, stairwells and linen storage rooms clean by sweeping, mopping and dusting the areas, • Moves racks of clean Rooms linen to Guest Room floors. Stocks Linen Storage Rooms and Armoires daily with supplies and amenities. Empties trash and dirty linen from guest room floors, • Picks up and delivers guest request items on a timely basis such as Irons, Ironing boards, Cribs and Roll-away, • is in charge of the stocking and inventory of linen storage closets and armoires, • Removing of all linen and trash from the room Cleaning of bathrooms and disinfecting., • Reporting of any defects in a guest room and or thru out the hotel., • Assists Housekeepers as required. Helps move beds and furniture, turns mattresses, removes or hangs sheers and drapes including high dusting all the rooms., • Understanding and knowledge of property amenities., • Assisting guests as needed., • Basic verbal communication skills., • Flexible schedule., • Ability to understand and follow written and verbal instructions., • Detail oriented., • Ability to multitask and work in a fast paced environment., • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$21—$23 USD

Job Description POSITION OVERVIEW: We are seeking a skilled and enthusiastic Housekeeping Supervisor to join our team and help to support and oversee the housekeeping and laundry departments, ensuring smooth departmental operations. In this position you will help to train and retain team members, ensuring the highest levels of cleanliness, guest service and satisfaction. JOB FUNCTION, TASKS, and RESPONSIBILITIES: KEY RESPONSIBILITIES • Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel, • Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity; monitor fluctuations in occupancy to make schedule adjustments., • Monitor daily assignments to ensure that proper quotas and standards are maintained, • Establish safe working conditions and practices, • Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies, • Work directly with outside contracted companies when on hotel premises, • Organize and participate in meetings with all staff on a regular basis, • Ensure all employees are exposed to constant refinement, training and development on an ongoing basis, • Assist with the update of all training material as needed, • Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner, • Oversee the start of housekeeping shifts in the morning and evening, • Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy, • Always maintain good working relationships with all Department and Division Heads in the Hotel, • Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures, • Participate in a consistent rooms inspection/Quality Control program, • Supervise the Laundry/Valet Department and monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel, • Familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area, • Review all work orders submitted and ensure all orders are handled in a timely and professional manner, • Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed, • Ensure all security policies and procedures are observed in all departments and areas of responsibility (e.g., keys, linen room, linen closets, storage closets.), • Previous luxury hotel housekeeping experience (preferred), • College degree (preferred), • Union experience (preferred), • Effective communication skills; reading writing and oral proficiency in the English language is necessary., • Multilingual a plus, • Strong computer skills, including Microsoft Office and knowledge of a property management system, • A positive attitude and ability to work well with a diverse staff; must be attentive, friendly, helpful, and courteous to all guests, management, and fellow employees, • Strong attention to detail, • Flexible schedule including weekends, PM shifts and holidays. NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: • Walking, • Forward bend or squatting to pick up supplies, • Carrying (unilateral traction carry), • The heaviest item is a mattress (one corner lifted at a time is about 25-30 lbs.), • Trip force required: 25-30 lbs. in at least one hand, • Linen: 25 lbs., • Forward bend, squatting, kneeling, half-kneeling for all cleaning task, • Hands/knees for cleaning bathroom and shower floor, • Repetitive shoulder motions through full range for:, • Cleaning shower, • Changing bedding, • Reaching for pillows in closet, • Repetitive gripping to squeeze cleaner containers, • Lifting primarily floor to tabletop (for trash, laundry, clean linens, bucket of supplies), • Carrying trash and laundry to chute, • Lifting mattresses, lighter weight furniture, • Push/pull: vacuum

Job Description The Role… A reliable and friendly Room Attendant will provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. To be a successful Room Attendant, you must be honest, organized, dependable and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and be passionate about creating and tidy spaces with a great can-do attitude! Main Duties • To ensure cleanliness of guest, deep cleaning rooms on the daily basis, ensure all linen is changed on the daily basis., • Removing of all linen and trash from the room Cleaning of bathrooms and disinfecting., • Replacing all used amenities after every guest Departure., • Prepare bed and with linen, ensure linen is free of stain and or rips., • Reporting of any defects in a guest room and or thru out the hotel., • Vacuum every room Sweep and mop daily., • Understanding and knowledge of property amenities., • Assisting guests as needed., • Basic verbal communication skills., • Flexible schedule., • Ability to understand and follow written and verbal instructions., • Detail oriented., • Ability to multitask and work in a fast paced environment., • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$21—$23 USD

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. Essential Functions and Responsibilities • Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods, • Assists Front Desk Agents in satisfying guest requests and resolving guest complaints, • Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands, • Prints occupancy, arrivals departures, and back-up reports on a timely basis, • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided, • Block relocated guests who will be returning to the hotel, • Communicates all special requests to Housekeeping, • Coordinates with Room Service to ensure accurate and timely amenity deliveries, • Monitors and ensures completion of all room changes, • Check for duplicate reservations on a daily basis, • Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests, • Process applicable charges for late check-outs (12pm), • Checks the status of all Out-of-Order rooms on a daily basis, • Monitors availability of showrooms for the Sales & Conference Management departments, • Reviews group resumes to verify group billing procedures, VIP's and special requests, • Responsible for conducting daily line-ups, • Monitor arrivals to ensure that rooms are ready by check in time, • Clear departures by working closely with Housekeeping Department, • Ensure all guest departure calls are done a daily basis, • Accurately report guest needs and problem resolution, • May interact with customers in person, as well as other departments., • Must be able to handle multiple tasks at once with attention to detail, • Ability to work independently, • Excellent people skills., • Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups, • Prints group no-show, in-house, and arrivals report on a daily basis, • Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests, • Familiarity with daily hotel occupancy reports, status of available rooms, etc., • Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking, • Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed, • Monitor all Master accounts to ensure that they are checked-in and extended as required, • Ensures adherence to all Loews Hotels Star Service standards, • Maintains clean and excellent condition of Rooms Control & Back Office area and equipment, • Maintains proper stock of all supplies in Back Office Area, • Executes emergency procedures in accordance with hotel standards, • Notifies appropriate individuals and departments of any problems or unusual matters of significance, • Attends all appropriate hotel meetings and training sessions, • Is polite, friendly, and helpful to guests, employees, and management, • Promotes and applies teamwork skills at all times, • Complies with all hotel standards, policies, and rules, • Complies with safety regulations and procedures, • Excellent communication skills - oral and written, • Excellent guest service skills, • Knowledge of computer programs utilized in property management

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: The Housekeeping Attendant is responsible for orienting guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. They also ensure the cleanliness and functioning of the locker rooms within the Spa. Essential Duties and Responsibilities: * Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area. * Gather, wash, dry, and fold linens as needed * Maintain an inventory of cleaning supplies and locker room amenities * Empty and remove trash as needed * Keep equipment, closets and dispensaries clean and organized * Provide exceptional service to all clients at all times through customer-centric behavior * Spot clean locker rooms, including shower, sink, and lavatory areas frequently throughout each day in compliance with OSHA standards and club protocols * Issue spa lockers, robes and slippers to guests and then escort guests to their lockers. * Provide orientation tours, explaining spa amenities offered and answering guests’ questions. * Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets. * Ensures adequate stock of supplies and equipment; inform management when stock is low. * Address locks left on or items left in lockers outside of locker policy to ensure proper locker availability. * Review guest appointments/schedules as needed. * Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently. * Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. * Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. * Maintain complete confidentiality in all guest matters in accordance with company policy; * Handle guests’ questions and concerns professionally and courteously. * Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. * Be on time for shifts and maintain a consistent, regular attendance record. * Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. * Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. * Maintain a positive attitude and contribute toward a quality work environment. * Regularly attend, participate in and support training and staff meetings for the spa. * Assist in all areas of spa operation as requested by management. * Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Skills, Abilities and Experience: * Minimum of 2 years experience * Hospitality experience in hotel is a plus * Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. * Ability to lift up to 50lbs. * Physically capable of achieving cleaning tasks that may involve crouching, scrubbing, bending, climbing step stools, lifting and carrying trash etc. * Ability to be efficient and productive in a fast-paced environment. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight. RESPONSIBILITIES: • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day, • Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues, • Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security, • Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage., • Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements, • Ensure all internal controls are performed according to company requirements, • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers, • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency, • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate, • Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures, • Act as a point of contact for all guests during their stay, • Recruit, train and develop Night Audit colleagues, • Manage staff schedules, wages, contracts and performance, • Effectively implement and deliver service standards in accordance to stipulated SOP’s, • Through delivery of service initiatives, complete guests satisfaction in front office, • Motivate and ensure colleagues of all departments are is fully updated, • Ensure all guests are treated courteously, • Complaints and problems are resolved and requests for special services are carried out, • Preparation of customer bills, • Use of all systems currently used by each section of front office, • Log all absenteeism and employee lateness, • Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director, • At least 4 years prior Management experience in Front Office and/or Housekeeping, • Previous PMS experience and expert Opera skills required, • Computer literate in Microsoft Window applications required, • University/College degree in a related discipline an asset, • Must possess a professional presentation, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively with fellow colleagues as part of a team, • Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines.

Lowes Hotels - - Responsibilities: Monitors and responds to dispatch radio calls to appropriate parties; Maintains, on a daily basis, all Housekeeping logs; Maintains sign-in and sign-out sheets; Inputs computer to maintain accurate and up-to-date room status information; Attends appropriate hotel

Job Description EXECUTIVE BUTLER Dominican Republic Reports To: Front of House Manager > Director of Rooms Language: Spanish required OVERVIEW We are conducting an urgent executive search for an experienced Executive Butler at a prestigious luxury resort in the Dominican Republic. This is a senior management role requiring a polished leader who can manage a large team and deliver a flawless, Forbes-level guest experience. KEY RESPONSIBILITIES • Manage and develop a team of 25, including 3 Supervisors and 22 line staff, • Oversee end-to-end guest experience with meticulous attention to detail, • Anticipate guest needs and ensure all requests and preferences are fulfilled seamlessly, • Collaborate with Rooms, F&B, Housekeeping, and Concierge to deliver cohesive luxury stays, • Uphold and refine SOPs aligned with Forbes-level service standards, • Coach, train, and evaluate team performance regularly QUALIFICATIONS • 3-5+ years of management experience in luxury hospitality (not a first-time manager), • Caribbean experience strongly preferred; will consider exceptional profiles without it, • Luxury hotel experience is required; Forbes Five-Star is a strong plus, • Background in Guest Experience, Guest Relations, Front Desk, or F&B management, • Spanish proficiency essential; English preferred, • Strong leadership, emotional intelligence, and a passion for elevated service COMPENSATION PACKAGE • starts from US$1400-US$2400 per month, • housing allowance, • service charge, • private medical insurance, • developmental opportunities

Job DescriptionCanopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Engineering Enthusiast. HOURLY RATE $20 POSITION TITLE: Engineering Enthusiast/Maintenance Technician REPORTS TO: Lead Engineering Enthusiast/Chief Engineer POSITION SUMMARY: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs. MAINTENANCE TECHNICIAN DUTIES AND RESPONSIBILITIES: • Respond and attend to guest repair requests., • Welcome and acknowledge all guests according to company standards anticipate and address guests., • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems., • Communicate with different types of people to comprehend what they want and to provide them with information and assistance., • Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed., • Update the maintenance work order form / Job card and file them., • Ability to interpret readings from meters & gauges and other measuring units., • Ability to prioritize and organize work assignments., • Ability to work under pressure situations and exercise good judgements., • Ability to focus attention on details, speed and accuracy., • Ability to maintain confidentiality of hotel guests and pertinent hotel information., • Ability to ensure security of guest room access and hotel property., • Ability to read and understand test equipment, measuring devices, and safety manuals., • Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts., • Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items., • Program TV's and perform general housekeeping and engineering-related inventory duties., • Test, troubleshoot and perform basic repair on all types of equipment., • To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel., • To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality., • To be available for any emergencies and act in engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency., • To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems., • Read and understand blueprints, schematic drawings, and technical parts breakdown., • Carry out specific oral and written instructions., • Maintain maintenance inventory and requisition parts and supplies as needed., • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets., • Maintains the hotel facility and related equipment in a safe and efficient manner., • Performs other duties as assigned by Engineering Supervisor or Chief Engineer. Powered by JazzHR YRIdHhKizA

Job Description Join Our Team as a Security Associate at HI USA New York City Hostel! Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's safety and welcoming atmosphere. This position also offers the opportunity to cross-train in front desk operations, supporting guest services and gaining valuable experience in hostel and hospitality functions. Position Details: Pay: $19-21 per hour, DOE (with an additional $1.00 per hour for any overnight shifts worked) Shift: PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required Type: Full Time, Benefits Eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • On-the-job training, • Opportunities for growth within HI USA, • Friendly and inclusive work environment, • A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry Role Objectives: • Ensure a safe environment through active patrol, strict access control, monitoring, and reporting, • Greet staff, guests, and vendors in a courteous and attentive manner, • Respond swiftly and appropriately to distress and emergency calls, • Collaborate effectively with management, reception, and housekeeping staff, • Provide excellent guest service and support the hostel’s welcoming atmosphere, • Cross-train and provide front desk coverage as needed, gaining valuable experience in guest services and hostel operations Role Responsibilities: • Patrol property on foot to secure employees and guests across multiple floors and common areas, • Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary, • Communicate suspicious behavior and incidents to staff and management in a timely manner, • Monitor surveillance equipment as needed for incident response, • Control access points, manage heavy traffic during check-ins, check-outs, and events, • Complete daily reports and shift recaps, • Secure all doors, windows, and exits based on shift requirements, • Assist with general customer service duties, including welcoming guests, assisting with luggage, and addressing guest needs, • Provide front desk support as needed, including checking guests in and out, handling payments, answering guest questions, and using the property management system during times of low staffing or high guest activity., • Perform other duties as assigned by management Skills/Qualifications: • High school diploma or equivalent, • New York Security Guard License (unarmed position), • At least 1 year of security officer experience, • Ability to obtain F53 license within 90 days if not already possessed, • Prior experience in hotel, hostel or other hospitality environments strongly preferred, • Customer service experience, • Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process, • Experience in 24/7 hospitality/retail environments, • Willingness to learn hostel operations, • Helpful and courteous demeanor Physical Requirements: • Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear, • Occasionally required to climb or balance, • Must be able to lift and/or move up to 50 pounds, • Moderate noise level in the work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate. PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required

Job Description Our Company Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire. Our Code Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life. Job Overview Performs maintenance and repairs to all areas of the hotel (exterior and interior) including but not limited to guestrooms, bathrooms, furniture, public areas, and back of the house areas of the hotel. Performs carpentry, electrical and plumbing maintenance, repairs lamps, general painting, vacuums, and other electrical appliances within capability. Performs preventative maintenance on HVAC, laundry equipment (if applicable), guestrooms and common areas. Coordinates with outside contractors and works with the supervisor in ordering the necessary supplies, tools, etc. for the property. Maintains maintenance repair par stocks. Essential Job Functions: • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • To be mindful of the importance of personal hygiene and grooming., • Adhere to hotel Health and Safety guidelines., • Ability to work under pressure and in a fast-paced environment., • Perform glass, window and mirror repairs., • Perform electrical repairs such as lamps, small appliances, removal or placement of telephones, etc., • Perform carpentry repairs such as door/window moldings, banister, and furniture as needed., • Perform door and lock repairs such as: hinge replacements, replacement of broken locks and maintenance of key inventory, etc. as needed., • Maintain, paint and repair hotel walls as it pertains to patching of wall boards, wallpapering, sanding, spackling, caulking or painting., • Maintain and repair all floors and floor coverings such as carpets, ceramic tiles, etc., • Perform plumbing repairs such as: leaking faucets and valves, etc., • Maintain and repair hotel equipment such as: vacuums, floor polishers/carpet shampooers, maid carts, etc., • Maintain and repair laundry equipment to include preventative maintenance checklist for filters, oil and grease motors, etc., • Maintain and repair kitchen equipment such as refrigeration, stoves, hoods, etc., • Perform repairs to HVAC to include replacement or repair of switches, fan motors, thermostats, etc., • Maintain a supply of parts and repair tools., • Detailed record keeping is required to form logs and inspection sheets., • Take equipment and meter readings and record in a legible and orderly manner., • Utilize guest service response system to respond to service requests, complete assigned tickets and report defects to management immediately using the handheld device., • Respond to maintenance requests from hotel guests in a positive, polite and timely manner., • Use proper safety measures when operating any equipment, according to OSHA/GHS regulations and hotel requirements., • Knowledgeable of hotel fire and emergency procedures., • Successful completion of the training/certification process., • Perform general maintenance to Housekeeping equipment., • Ensure that the job site is clean and orderly after completion of all jobs., • Perform preventive maintenance on all hotel guest rooms and public areas as assigned – (this requires the individual to visually inspect and detect items needing repair and requires knowledge of a wide variety of maintenance trades)., • Support for other departments and guest activities., • Maintains departmental compliance with hotel facilities procedures., • Responds to all building related safety concerns., • Perform other duties as requested, such as (but not limited to) moving supplies and equipment from loading dock to their destination within the hotel, cleaning up spills to ensure the safe working environment, running cables (computer and electric) within the hotel., • Move furniture and fixtures as needed to complete repairs, installations, replacements, etc., • Report major repairs and items which cannot be repaired immediately to Management for further action., • Ensure communication between contractors and management., • Perform any other repair, maintenance, and upkeep as directed by the DOE and ADOE., • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook, including SDS., • Works harmoniously and professionally with co-workers and supervisors., • May be assigned other duties at the discretion of management., • May assist with other departments as required. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding., 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., 3. Ability to think quickly and act appropriately in emergency situations., 4. Perform well under pressure situations, time demands, and work overtime when needed., 5. Punctuality and regular and reliable attendance., 6. Interpersonal skills and the ability to work well with co-workers and the public., 7. Hotel or building maintenance experience preferred., 8. Basic mechanical aptitude for operation and repair of hotel equipment., 9. Skill in the use of related tools (including hand and electric tools)., 10. General computer knowledge and ability to enter work orders, make notes, etc. or related system., 11. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays). Desirable: 1. Prior guest relations training., 2. Knowledge of proper equipment usage and repair., 3. High School graduate or equivalent vocational training., 4. AED & CPR Certification Essential Physical Abilities: • Endure various physical movements throughout the work areas., • Ability to grasp, bend, stoop, push or pull heavy loads, and lift and/or carry or otherwise move materials weighing up to 75 lbs., • Ability to push, pull, grasp, lift or carry supplies, equipment or tools weighting up to 100 lbs. occasionally., • Ability to work in a standing position for long periods of time (up to 5 hours)., • Gloves, safety shoes, eye protection, hard hat, breathing apparatus – all as needed depending on the environment., • May encounter chemicals during the course of the shift., • May need to move large or heavy equipment, requiring bending or kneel to access fixtures., • Must be mobile or able to reach on a moment’s notice. This is a safety sensitive position that requires to reach all areas of the hotel at all times., • May need to stand while making repairs, manning equipment, etc., • Must be able to work, indoors and outdoors in hot, cold, and wet conditions., • Explain: One-on-one communication with guest, manager and fellow employees., • Must be able to see the physical conditions of designated areas., • Must be able to observe the physical environment and respond to emergency situations., • Must be able to read reports, procedural manuals and operate life safety equipment., • Gloves, safety shoes, eye protection, hard hat, breathing apparatus – all as needed depending on the environment. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job DescriptionTrump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel & Tower New York is looking for an Assistant Director of Engineering to join our dynamic team! Responsibilities include but are not limited to: Assisting the Director of Engineering with the daily maintenance and physical plant operations, monitoring the condition of the hotel and tower to ensure the highest standards of guest and resident satisfaction. Management of the Engineering and Security Team, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving issues. Supervise, develop, and maintain ongoing maintenance, and daily operations for the hotel and tower, including refrigeration, heating, plumbing, life safety, preventive maintenance of hotel rooms and common areas, air/heating units, swimming pool, lighting, kitchen equipment, emergency generators, switch rooms, roof exhausts, electrical substations, etc. Works closely with other departments (i.e., Front Office, Housekeeping, and Security Departments on maintenance and repair issues) to ensure a high level of internal and external customer satisfaction. Understands government regulations affecting the hotel’s operations, ensuring the hotel and tower are operated in compliance with all applicable local laws, life safety regulations, and requirements of any federal, state, or municipal authority. Qualifications ● 3 to 5 years of experience in a luxury environment with a minimum of 3 years in a leadership capacity ● Must have HVAC, electrical, and mechanical experience ● Excellent oral and written communication skills ● Ability to communicate, direct, manage, and motivate a team. ● Will be required to have effective and timely follow-up on projects ● Ability to multitask and prioritize departmental functions to meet deadlines ● Working knowledge of OSHA, State, and NYC building requirements ● Must be able to work a flexible schedule to include nights, weekends, and holidays Equal Opportunity Employer We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law. Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Salary:$ 70,000 - 100,000

Job Description JOB TITLE: Front Desk Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description Overview Opportunity: Managing Director | Lifestyle Hotel HHM Hotels is working on a highly anticipated lifestyle hotel currently under development in the heart of Manhattan. We are seeking a dynamic and polished Managing Director to lead our pre-opening and launch phases. As the leader of this premier New York property, you will be responsible for managing all hotel operations to maximize profits while delivering the high-touch, sophisticated guest experience that the lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing the hotel's presence in the competitive NYC landscape. Your Growth Path Area General Manager - Regional Director of Operations Your Focuses • Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values., • Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of, • Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines., • 5 years of experience in operations management or a similar leadership role in a hotel., • Proven experience in a hotel opening, specifically within a lifestyle property., • Associate or Bachelor’s Degree in Business, Hospitality, or a related field is preferred., • Strong financial acumen and the ability to develop budgets and manage performance., • Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance., • Paid Time Off and 401k Company Match., • Free Basic Life Insurance., • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts and Technology Reimbursements., • Commuter Transit and Commuter Parking Benefits., • Employee Assistance and Wellness Program., • Educational and Professional Development., • Referral Bonus Program and Quarterly Bonuses and Incentives. Work Environment and Context • Requires standing for extended periods, walking, and lifting up to 25 pounds., • Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Location: New York City, New York Time Commitment: Approximately 32-40 hours per week Anticipated Schedule: Flexible - including nights, weekends, and holidays. This role is a swing shift with expectations to cover 2 overnight shifts each week. The Role The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Hospitality Associate in the NYC market, you will have end-to-end ownership over the guest experience onsite at 70 Pine location. Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: Checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry). Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes • Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests' needs to deliver positive experiences and interactions., • Proactive Communicator: Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration., • Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work., • Reliable & Consistent: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends., • Handy: Comfortable with using a toolkit, physically and metaphorically. Approaching 'problems' as opportunities and showing the initiative to devise solutions., • Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities., • Change Advocate: Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities., • Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.Required policy information:, • Role Objective 1: Drive quality outcomes through increased guest satisfaction., • Key Initiative: Identify and solve guest service issues through proactivity., • Key Initiative: Improve guest service scores with verbal, written, and over the phone communication with our guests., • Role Objective 2: Engage our guests and community., • Key Initiative: Establish a well vetted list of local recommendations., • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family., • The Pay: The starting base pay range for this role is between $28.00 and $29.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits., • Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job Description ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. JOB DESCRIPTION Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role includes day-to-day oversight over multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, ensures that service standards are upheld, and helps create a positive experience for both guests and employees. The role reports into the General Manager. RESPONSIBILITIES • Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow., • Be a visible leader on the floor — support the team and resolve issues in real time., • Direct the work of daily staff and ensure that they are consistently meeting service standards so that every guest has a warm, seamless experience., • Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting., • Oversee department leads and support them on various tasks such as scheduling, labor management, and break coverage to stay within targets., • Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly., • Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities., • Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD), • Coach team members during shifts — provide real-time feedback, guidance, and encouragement., • Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations., • Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams., • Partner with the GM to provide team member feedback and evaluation, and if necessary, discipline., • Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success., • 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership., • Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar)., • Strong people leadership skills — able to motivate, support, and hold teams accountable., • Calm under pressure, with excellent problem-solving and decision-making skills., • Comfortable being highly visible on the floor as needed., • Proven ability to handle guest issues with empathy, composure, and follow-through., • Familiarity with scheduling, labor management, and daily reporting preferred., • Comfortable using POS systems, scheduling tools, and basic Google/Office tools., • Organized and detail-oriented, with the ability to manage multiple priorities at once., • Commitment to cleanliness, safety, and operational standards., • Able to work evenings, weekends, and holidays as needed., • Total compensation: $67,000 + monthly bonus, • Medical, Vision, and Dental insurance available for full-time employees., • Complimentary unlimited admission to Bathhouse., • Three "Plus One" guest passes per month., • 50% discount on services, retail products, and restaurant offerings.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description Back of House Manager (Hotel Receiving/Purchasing) About the Role We are seeking a highly organized and detail-oriented Back of House Manager to oversee all hotel inventory operations. This critical role ensures optimal stock levels, supports cost control initiatives, and keeps hotel operations running smoothly. The ideal candidate thrives in a fast-paced hospitality environment and brings strong analytical skills with a proactive approach to problem-solving. Key Responsibilities • Manage and control inventory across F&B, housekeeping, maintenance, and operating supplies, • Oversee ordering, receiving, and stock replenishment to align with consumption levels, • Maintain accurate inventory records using management systems, • Conduct routine stock counts and investigate discrepancies, • Ensure proper storage, labeling, and rotation of all supplies, • Partner with department leaders to forecast demand and prevent shortages or overstocking, • Prepare inventory and variance reports for leadership and Finance, • Support cost-control efforts while minimizing waste, • Diploma or degree in Hospitality Management, Supply Chain, Accounting, or a related field, • Proven experience in inventory or stock control; hospitality or luxury hotel experience preferred, • Food & Beverage or Stewarding background is a plus, • Strong numerical, analytical, and organizational skills, • Proficiency in inventory software and Microsoft Excel, • Excellent communication skills with the ability to multitask and meet deadlines, • Full-time, on-site role in a fast-paced luxury hotel environment, • Hands-on position requiring frequent standing, walking, lifting, and equipment operation, • Flexible schedule including evenings, weekends, and holidays as needed This is an opportunity to join a globally recognized luxury hospitality brand known for design excellence, innovation, and exceptional guest experiences. As Back of House Manager, you will play a pivotal role in delivering operational precision that supports Firmdale’s exceptional service standards.

Job Description Housekeeping Supervisor Employment Type: Full-Time We are seeking a motivated and organized Housekeeping Supervisor to oversee daily housekeeping operations and ensure guest rooms and public areas meet the highest cleanliness and quality standards. Position Summary The Housekeeping Supervisor is responsible for supervising the housekeeping team and ensuring all guest rooms, corridors, and public areas are cleaned and maintained according to hotel standards. This role requires strong communication, organization, and leadership skills, along with the ability to coordinate with multiple departments including Front Desk and Maintenance. Experience in hospitality is preferred but not required. We are willing to train the right candidate who is eager to learn and follow our hotel’s housekeeping Standard Operating Procedures (SOPs). Key Responsibilities • Supervise and support the daily activities of housekeeping staff, • Assign rooms and tasks to housekeeping attendants at the beginning of each shift, • Inspect guest rooms and public areas to ensure cleanliness and adherence to hotel standards, • Conduct room inspections after cleaning and verify readiness for guest arrivals, • Check rooms at guest checkout to ensure proper turnover, • Ensure all housekeeping SOPs and safety procedures are followed, • Communicate room status updates to the Front Desk team using the hotel PMS system, • Coordinate with Maintenance regarding repairs or issues discovered during inspections, • Monitor inventory levels of cleaning supplies, linens, and guest amenities, • Train new housekeeping staff on hotel procedures and quality standards, • Assist with scheduling and shift coordination as needed, • Strong organizational and leadership skills, • Excellent communication and interpersonal abilities, • Comfortable using computers and hotel systems (PMS training provided), • Ability to manage multiple tasks in a fast-paced hospitality environment, • Strong attention to detail and cleanliness standards, • Ability to stand, walk, and inspect rooms for extended periods, • Prior hotel or housekeeping experience, • Experience supervising staff, • Competitive pay based on experience, • Training on hotel systems and SOPs, • Opportunity for growth within hotel operations, • Supportive team environment

Job Description Luxury residential building is seeking a temporary Attendant to provide maintenance and cleaning duties to its private health club. Applicants must have prior cleaning experience, exceptional customer service, interpersonal and communication skills and a professional demeanor. Prior working experience within a health club, hotel or similar environment is preferred. This is a short-term temporary assignment, Monday through Friday (daytime hours) required. Main responsibilities include: • greeting members, • cleaning equipment, • mopping, vacuuming and sweeping the facility including restrooms, fitness areas and shared spaces to ensure a hygienic and inviting environment, • housekeeping responsibilities, • stocking and organizing inventory, • managing equipment maintenance and functionality Physical requirement: must be able to lift at least 25 pounds. High School diploma or GED equivalency required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionJob description House Attendant We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experience that makes people’ lives better! We are seeking talented and experienced House Attendants to join our amazing team. you will be responsible to take care of all the public areas of the hotel not limited to the front of the hotel, back of house, guest rooms, offices, staircases, corridors, and hallways, and responding to all requests of guests or managers. The House Attendant must follow strict guidelines and safety standards set forth by the hotel with one goal in mind, “Guest” Duties to include, but not limited to; Job Description • Partner with overnight colleagues and property leaders to ensure smooth operation of overnight shift, • Ensure daily checklist is completed according to hotel standards and report any incomplete task before the end of shift to your supervisor, • Participate in general cleaning of guest rooms set forth by management, • Ensure their assigned floors are always kept clean, tidy, and stock with supplies as needed by the Room Attendant/s, • Remove soiled linen, terry, and trash from the service areas or housekeeping closets and take them to the appropriate locations, e.g. garbage room, • Sort soiled linen/terries in the appropriate laundry bin to be cleaned type, • Assist housekeepers as needed to move roll-away beds, bed headboards, heavy machinery, mattress flipping, furniture moves, etc., • Vacuum hallways, clean exit lights, clean doors and frames, baseboards, moldings, hallway carpets, etc. as necessary in assigned sections, • Complete daily assigned projects that are given by the manager on duty, • Report guest requests, complaints, and inquiries to your manager to ensure matters are handled to ensure guest satisfaction, • Report all maintenance issues and items that need repair, • Delivery guests request as needed and ensure to greet guest in a friendly professional manner, • Stock and maintain all supply rooms and closets. Report all supplies that need replenishing to your manager, • Use high power equipment to polish, vacuum, mop, shampoo carpets, wax floors, and disposing of garbage, • Participate in general cleaning of guest rooms, public areas, or storage areas, • Knowledgeable and actively practices the hotels' emergency procedures and lost and found guidelines, • Perform and complete any special projects or reasonable requests assigned by management, e.g., daily focus projects, • Properly uses all cleaning fluids and supplies according to OSHA standards, • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered, • Assist guest with any cleaning concerns they might have or requests for additional supplies, • Local candidates only, • English language skills preferred, • U.S. Citizenship/Work Authorization required, • 1-2 years of luxury hospitality experience preferred, • English language skills very helpful, • Be able to lift, pull and push 50 pounds without restrictions, • Be able to speak, write and understand the primary language of the workplace, • Excellent organization skills, • Capable of working with little or no supervision and still maintain immaculate standards We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

Job Description Are you an experienced, detail-oriented housekeeper with a passion for excellence? Our premier housekeeping service in Manhattan, Zen Home Cleaning provides discreet, white-glove care for some of New York City’s most exclusive residences. We are seeking exceptional cleaners who take pride in their craft and understand the standard of service required in luxury environments. What You’ll Do: • Deliver meticulous cleaning with attention to fine details (marble, crystal, antiques, art collections, couture wardrobes)., • Provide discreet, professional service in private households., • Organize and maintain spaces to the highest standard of elegance., • Demonstrate respect, discretion, and confidentiality at all times., • Previous experience in luxury hotels, private estates, or high-end housekeeping., • A keen eye for detail and pride in delivering perfection., • Professional demeanor and excellent communication skills., • Reliability, punctuality, and a polished presentation., • Competitive, above-market pay with growth opportunities., • Great tips from clients, • Consistent, stable scheduling (full-time & part-time opportunities)., • Training in luxury service standards., • Prestige: work in some of Manhattan’s most beautiful and exclusive homes., • A supportive, professional team that values your expertise. Location: Manhattan, Brooklyn, Queens, NY Compensation: Premium hourly + benefits & bonuses (commensurate with experience) If you hold yourself to the highest standard and want to be part of an elite team serving Manhattan’s finest residences, we’d love to hear meet you. APLEASE ATTEND OUR OPEN HOUSE ON TUESDAYS OR THURSDAYS AT 9:00AM. PLEASE SEE ALL DETAILS BELOW. DATE: Every Tuesday and Thursday TIME: 10:00am (latecomers will be sent away) LOCATION: Zen Home Inc., 121 West 27th Street, Suite 801, New York, NY 10001, bet 6th & 7th avenues NOTES: Please be on time, bring your resume and dress for success Company DescriptionZen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job Description Overview Opportunity: General Manager Situated in the heart of Midtown Manhattan, just steps from the world-famous Madison Square Garden and the vibrant energy of Chelsea, the Hampton Inn MSG is seeking a dynamic, high-energy General Manager to lead our team. This is a premier opportunity to manage a fast-paced urban property where the pulse of NYC is right outside your door. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Area General Manager - Regional Director of Operations – Vice President of Operations Your Focuses Leadership * Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. * Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience * Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. * Continuously seek opportunities to enhance guest interactions and exceed expectations, ensuring every traveler feels the warmth of Hampton hospitality amidst the NYC hustle. Financial Performance * Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. * Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence * Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance. * Implement best practices to uphold quality and safety standards. * Follow sustainability guidelines and practices to minimize our urban footprint. Employee Development * Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization. Your Background and Skills • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Summary: The main purpose of the Operations Manager is to ensure smooth operations across departments and maximize occupancy and revenue potential. To be responsible for directing, coordinating, and monitoring the overall occupancy and room assignment operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager. Will be in charge of leading, teaching, and training both the front office and housekeeping teams. HOTEL VALUES: This description of responsibilities is intended solely to provide basic guidance and outline a minimum standard of performance. The hotel values an LOU attitude, where an employee is encouraged to Lead, take Ownership, and handle situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guests, co-workers, and managers. The hotel believes in a culture where team members help each other and work together, with the most important task being to provide exceptional service to guests at all times. As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. Essential Functions: • Assist within the Rooms Division with managing the Front Office and Housekeeping operations., • Provide a strong lobby presence to assist front desk agents and guests., • Provide coverage for all aspects of Front Office and Housekeeping shift work as needed., • Monitors the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue., • Understands brand standards and operational requirements for performance across each discipline., • Coordinates labor scheduling and leads shifts across all disciplines, depending on property needs., • Directs and works with Team members to carry out guest arrival and departure procedures., • Ensure Front Office and Housekeeping are functioning to Embassy Suites standards (i.e., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, and Signage standards)., • Handle guests' special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc., during shift., • Manage team members' attendance calendars and time edits, and conduct a call-around for shifts as needed., • Coach, train, and counsel hourly Team members and administer discipline as needed., • Perform some Night Audit functions, be able to review all Night Audit-related procedures, and be able to produce Night Audit reports., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel-required meetings and training., • Any other duties as assigned by the General Manager., • Regular attendance in accordance with the standards established from time to time is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, Team members may be required to work varying schedules to reflect the hotel's business needs. In addition, attendance at all scheduled training sessions and meetings is required., • Must have 1-2 years of leadership experience in a hotel ( front office or Housekeeping preferred)., • Previous experience in a similar position is required, • Requires a minimum of 1 year of supervisory experience, • The position requires a varied work schedule that may include evenings, nights, and weekends, • Computer skills required, including Word and Excel, • Clear, concise, written, and verbal communication skills, • Strong organizational skills, • While performing the duties of this job, the employee is regularly required to talk or hear, • The employee is frequently required to stand, • The employee is occasionally required to walk, • The employee must occasionally lift and/or move up to 25 pounds, • For applicants working in NYC, the anticipated compensation for the position is $70,000k annualy. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job and the required industry, education, etc.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Faena Guest Experience Curator delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion and anticipation the Faena Butler greets every guest at the doorsteps of a perfectly prepared guest suite. The finest amenities paired with personal attention by a dedicated Faena Butler await every guest throughout their stay. Traditional butler services are matched with the demands of today’s luxury traveler to create memorable experiences throughout. They are the main point of contact for guests staying in the signature suites. Making guests happy and comfortable. They ensure that the guests are given a good experience during their stay. This full-time position has an hourly compensation of $36.00 per hour. Qualifications * High School Diploma or equivalent * At least 2 years related experience * Luxury experience required SKILLS * Excellent communication skills * Interpersonal skills * Problem solving skills * Organizational and management skills * Ability to multitask * Candidates should be able to perform basic computer operations with sufficient knowledge of Microsoft office suite * Flexible, adaptable and discreet * Discretion, meticulous attention to detail DUTIES AND RESPONSIBILITIES * Maintains complete knowledge of and complies with all departmental policies, service procedures and standards * Maintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Resolves guest complaints, ensuring guest satisfaction * Monitors and maintains cleanliness, sanitation and organization of assigned work areas. * Maintains complete knowledge of All Faena guests, Scheduled daily activities In-house groups, Hotel extension numbers, All special requests (wake up calls, DND, etc.) Hours of operation of each outlet, Features and services provided by the hotel * Acts as the final gatekeeper of room preparedness and fulfillment of guest request/preference items collected by the guest experience team * Facilitates garment pressing, shoeshine etc. * Assists with maintenance of each room daily, refreshing water and daily amenity * Assists with departure plans on the day prior to departure; assists guests upon departure * Communicates with all housekeeping team members to ensure all guestrooms and suites are cleaned and maintained to the highest standard. * Coordinates with all housekeeping the timing for occupied guestroom servicing based on guest preference. * Meets arriving guests at the guestroom doorstep upon arrival or within 5 minutes after entering a guest room * Offers detail room orientation, complimentary pressing, and fresh bucket of ice upon arrival of guest. * Coordinates room service with in-room dining and assist in preparing the room for a meal. * Maintains butler pantry and keep inventory of all items. * Coordinated guest requests with Guest Experience Manager and Concierge team. * Always remain well-groomed * Perform all duties with professionalism and a pleasant demeanor PHYSICAL DEMANDS AND WORK ENVIRONMENT * Ability to lift up to 25 pounds * Ability to move safely in uneven terrain or in confined spaces; * Ability to see and respond to dangerous situations; * Ability to remain in stationary position for 8 hours or more. * Walking and standing are required for the rest of the working day. * Length of time of these tasks may vary from day to day and task to task; * Availability to work when the hotel Is open: This includes nights, weekends, and holidays. * CPR and First Aid certified * Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. * May occasionally lift and/or move up to 25 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description About the job: We are searching for highly skilled House Cleaning Technicians, house cleaners, and housekeepers who take pride in their work. You will be responsible for cleaning, vacuuming, washing, dusting, mopping and sanitizing all areas and surfaces of our clients’ homes, apartments and small offices. What does it pay? We pay an average of $18-$22 per hour, plus benefits. That's about $700-$900 per week plus tips every week. Why work with us? We believe if our employees are happy, they’ll do their work with passion while we help them accomplish their goals and dreams. We also understand what it takes to be a good cleaning technician, which is why we respect, value and pay very well for great talent. * Benefits: Disability insurance and on-the-job accident protection. * Get paid and learn: Your training will be paid ($10-12/hr). No experience is required. Applicants must be used to physical labor, standing for 6-8 hours a day. * Job Security: The cleaning industry is considered essential labor! It’s the best time to join us, and it’s a job that will always be needed. * Paid vacation: Enjoy one week of leisure time to rest or spend quality time with your loved ones; available after 12 months of consecutive employment. Two weeks are paid after 3 years of employment. * Weekly ACH payment: You will receive a weekly payment (direct deposit to your bank account). * Family-friendly schedule: You’ll have 6 national holidays off and 5 pre-approved days for personal appointments. Do I work alone or on a team? Cleaning jobs are mostly performed “solo,” or by one technician. In the event of larger jobs, you’ll be assigned to a team. You must have your own car to be able to carry cleaning supplies and mobilize to the work sites. All of the teams are dispatched from our office or your home directly to customer locations. How do I check my schedule? We use a scheduling app on our phones, where you can easily pull up your daily schedule. How do I get paid? We pay using direct deposit to your bank account. We use a digital payroll system where you’ll be able to see your weekly payment and pay stubs. Job requirements: * Over 21 years of age * Free of drugs and felonies * Authorized to work in the US (citizenship, residence, work permit) * Must own a vehicle and smartphone * Valid car insurance and driver's license * Verifiable work history and references, preferably 1 year or more * Excellent attitude and work ethic Join our team by applying below. Questions? Please contact our office. Housecleaner - House cleaning jobs - House cleaning technician jobs - Housekeeping jobs - Janitorial Cleaner - Professional House Cleaner - Residential cleaner - Part time maid - Hotel housekeeping jobs

Job DescriptionPOSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Butler. The Butler plays a crucial role in delivering the highest standards of service and hospitality to our VIP guests. This position is responsible for greeting and welcoming guests, making dining and entertainment arrangements while satisfying all guest requests. ESSENTIAL FUNCTIONS AND DUTIES: • Plan, coordinate, and execute daily operations to ensure a smooth service., • Review the daily list of VIP arrivals and in-house guests to ensure their rooms are properly prepared upon arrival., • Provide a warm and personalized welcome, addressing guests by name and anticipating their needs., • Assist in the coordination and execution of laundry services, along with daily runs for any items requested by a guest., • Efficiently deliver all room service and hospitality orders to different floors of the hotel in a professional and timely fashion., • Arrange amenities based on guests’ needs, including personal services such as styling, haircutting, manicure, massages, etc., • Provide outstanding service to meet guest satisfaction, which may include serving meals, snacks, tea, hors d’oeuvres, cocktails, and other food and beverage items in guest suites., • Assist with unpacking, organizing and maintenance of guests’ wardrobe, such as polishing shoes, spot removals, brushing, pressing, or performing minor repairs upon request., • Ensure that rooms are well-stocked with amenities and uphold cleanliness standards., • Stock and maintain the VIP suites for any specifications and communicate with all necessary departments to ensure a consistent level of service., • Respond promptly and professionally to any guest complaints or concerns., • Maintain a high level of confidentiality and professionalism., • Ensure compliance with brand standards, hotel policies and guest service procedures., • Perform other duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS, • Bachelors degree is preferred., • At least 2 years of experience as a Butler, housekeeping, Maitre d’, or Server in a luxury or fine dine environment., • Knowledgeable and proficient in all aspects of food & beverage and personal valet services., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment., • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems., • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 50 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. 0edg7wRsfy

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena—bringing elegance, knowledge, and care to every interaction. This position has an hourly rate of $27.00 per hour. DUTIES AND RESPONSIBILITIES * Greet and engage guests upon arrival, offering a warm and professional welcome. * Transport luggage and personal items to guest rooms promptly, ensuring accuracy and care. * Provide an overview of room features, including in-room technology, and inform guests of hotel services and amenities. * Respond swiftly to guest requests, including deliveries of packages, messages, amenities, and newspapers. * Support guest movements efficiently during check-in, check-out, room changes, and group arrivals. * Maintain cleanliness, organization, and presentation in all guest-facing areas including the lobby, entryway, bell desk, and luggage storage. * Keep all service equipment, such as luggage carts, polished and in working condition. * Coordinate effectively with Concierge, Guest Experience Agents, Housekeeping, and other departments to ensure guest requests are fulfilled. * Deliver items such as packages, flowers, gifts, amenities, food deliveries (ex: Uber Eats, GrubHub, etc.) and other special requests with care and discretion. * Secure and correctly tag stored luggage; manage storage and retrieval accurately. * Remain attentive and composed under pressure during peak times or guest transitions. * Offer recommendations on hotel dining, spa, cultural offerings, and local attractions. * Assist with in-room tours or property tours as needed. * Observe and maintain guest confidentiality, safety, and security at all times. * Practice teamwork, attend daily briefings, and support leadership with additional tasks as needed. * Promote and embody Faena's values and brand presence—both within the hotel and out in the community Qualifications * Minimum 1–2 years of experience in a luxury hotel, resort, or high-end residential setting. * Exceptional guest service skills with a warm, professional, and polished demeanor. * Ability to lift and carry luggage, packages, or other items up to 50 lbs, and stand or walk for extended periods. * Strong knowledge of New York City geography, landmarks, and transportation options. * Familiarity with Forbes 5-Star service standards and luxury etiquette. * Comfortable operating elevators and assisting with mobility support devices. * Proficient in English; multilingual preferred (especially Spanish/French). * Excellent communication, situational awareness, and ability to read guest cues. * Flexible to work nights, weekends, holidays, and outdoor conditions as needed. * Valid driver’s license or valet experience a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description JOB TITLE: Front Office Ambassador REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description The role… At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property including, but not limited to hotel rooms, membership, wellness & gym and all F&B operations. A General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. A successful General Manager will collaboratively partner with the Executive Chef, Regional Business Leaders and COO to develop strategic business objectives and goals that result in optimizing the business's performance and profitability. Main Duties • Influential leader and strategic business partner to internal and external stakeholders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation, • Responsible for assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promoting exceptional experience(s) for member, guest, staff., • Adhere to Soho House & Co company policies for site safety, food safety, allergy procedure and creating an overall safe, clean and inviting space for members & guests, and following local, government and regional compliance and abiding by legal standards, • Collaborative partner to all leading Support Office business functions for guidance, optimising brand improvement, and day to day operational support., • Focus on building and leading a team that efficiently drives sales and staff/member retention through F&B/Operations, Marketing, PR, Social, Events & Programming, Housekeeping and Facilities, • Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any "big moment" such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff, • Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience, • Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance, • Oversee complete wage control and management, • Maintain brand guidelines, and build and reaffirm Soho House values with the team and members., • At least 7+ years managing high-volume Food and Beverage (F&B) or multi-unit operations, • Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention, Labor laws and emergency procedures to ensure the safety of all staff and guests, • Ability to supervise, train and motivate all levels of employees, • Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning, • Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys, • Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink., • Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry, or lift at least 40 pounds., • Must be able to work in front of a computer screen for up to 5 hours per day. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$160,000—$180,000 USD

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description Assistant General Manager - JdV by Hyatt Brooklyn Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Assistant General Manager to join our team at the newly built and open JdV by Hyatt located in Brooklyn, NY. Candidates must have prior hotel management experience and a passion for delivering superior customer service. What You Will Be Doing: • Front desk, housekeeping and engineering, • Human resources: hiring, training, coaching and counseling of employees, problem resolution and discipline, • Resolve customer complaints, anticipate potential problems, operational issues, business flow and associate performance, • Prepare forecasts and reports and assist in the development, implementation and monitoring the budget to maximize revenue and minimize expenses, • On Property Accounting & payroll, • Oversee hotel operations The Ideal Candidate: • Must have previous hotel management experience, • Excellent communication and interpersonal skills, • Ability to work nights and weekends About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: We offer a range of benefits including, but not limited to: • Growth and development tools and access to learning, • Robust PTO policies, • Medical/Dental/Vision Coverage, • 401k matching, • Employee Assistance Program, • Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Job Posted by ApplicantPro

Job Description SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software (Jonas Chorum), • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Relations Agent is responsible for ensuring every guest feels welcomed, valued, and understood from the moment of arrival. Acting as a personal liaison between guests and hotel departments, this role handles pre-arrival arrangements, in-stay coordination, and departure follow-ups to ensure a seamless, elevated guest experience consistent with Faena’s culture of artistry and service excellence. This is a full-time position with an hourly compensation of $36.00 per hour. DUTIES AND RESPONSIBILITIES * Personally welcome guests upon arrival and assist with check-in coordination * Manage pre-arrival communication including amenity setup, itinerary details, and special requests * Act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly * Handle guest complaints or feedback, escalating as appropriate to management * Support VIP recognition efforts and assist with personalized in-room touches or event coordination * Maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams * Track and document guest preferences, incidents, and notes in PMS and CRM systems * Assist with daily reports, pre-arrival summaries, and post-departure follow-up calls or emails * Participate in daily briefings and ensure all team members are informed of guest priorities * Manage and track guest amenities, special occasions, and billing coordination * Handle internal and external correspondence with precision and confidentiality * Support the Guest Relations Manager in updating logs, VIP lists, and SOP documentation Qualifications * 1–2 years of luxury hotel or high-end hospitality experience * Strong understanding of guest service standards and etiquette * Excellent written and verbal communication skills * Proficiency in Opera PMS and Microsoft Office Suite * Fluent in English; additional languages a plus SKILLS * Naturally hospitable and emotionally intelligent communicator * Detail-oriented and highly organized * Calm and solution-driven under pressure * Discreet, professional, and well-presented at all times * Passionate about creating genuine, lasting guest relationships Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s Controller and Front Office Manager., • Compute bills, collect payments, and make change for guests., • Issue room keys and escort instructions to bellmen., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Contact housekeeping or maintenance staff when guests report problems., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Be an outgoing, welcoming personality for the Hotel., • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately., • Be available for work days, evenings, weekends and holidays. To do this kind of work, you must be able to: Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Front Office Agent/Night Audit Relief Reports To: Front Office Management Major Duties and Responsibilities: · Assures that front desk is covered and maintained at all times. · Reviews arrivals and departures for guest preferences to ensure customer satisfaction. · Checks guests in and out of hotel and summons bellman or other assistance if needed. · Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. · Responds and acts on guests complaints, service or security problems. · Checks for proper functioning of alarms and cameras. · Reviews logbook for any actions or messages passed on by previous shift. · Performs switchboard responsibilities ensuring that all calls are answered, and all wake up calls are delivered in a timely fashion according to Pestana standards. · Ensures proper backup is attached to the corresponding folios. · Monitors and ensures that security officers perform responsibilities as required. · Ensures that all guest charges are posted accurately to the guest folios. · Runs and verifies pre-audit steps to ensure final update accuracy. · Reviews the room rate variance report and checks for obvious or questionable rates. · Investigates questions and corrects if errors found. · Balances all credit card and direct bill payments before transferring to city ledger. · Ensures all interfaces are operational. · Generates direct billing statements. · Prints out statements of all bills transferred to city ledger. · Packages all night audit backup material for review by the hotel accountant. · Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail. · Handles guest complaints and resolves all guest issues resulting in win-win outcomes. · Prints and labels registration cards for next day's arrivals. · Monitors present day availability and house count and take appropriate action as needed. · Familiar with crisis manual and be able to put into action as needed. · Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping. · Maintains and accounts for assigned cash bank and front office cash record. · Prepares a bank count sheet for manager. · Understands the Pestana product and brand identity and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures. · Trains on and executes all applicable Pestana Standard Operating Procedures. · Performs miscellaneous duties as required. Experience and Qualifications: Essential: · Proficiency in Opera PMS/Opera Cloud PMS. · Night Audit experience (preferred). · Previous Hotel Front Desk experience. · Proven team player with a high level of energy and motivation. · Results oriented. · Fire Safety Certified (preferred). · High School diploma. Job Type: Full-time Pay: $24.91 Benefits: • 401(k), • Employee discount, • Health insurance, • 8 hour shift, • Day shift, • Holidays, • Night shift

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Process accurate billing and payments, ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed., • Handle challenging situations and resolve guest complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences., • Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information., • Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy., • Run daily reports while maintaining and completing daily task list., • Adhering to hotel policies, procedures, and standards, including data privacy and security., • Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected., • Perform Switchboard duties, other administrative duties and direct calls as needed., • Participate in any training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team.KNOWLEDGE, EXPIERENCE AND SKILLS, • A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required., • Experience with Opera preferred., • Knowledge of the city, particularly tourist attractions., • Professional demeanor, strong ethical standards, and the ability to maintain confidential information., • Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems., • Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the, • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling, • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced, • environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 30 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H