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Supports the successful execution of all operations in the hotel operations departments (including Front Office Engineering/Maintenance and Housekeeping) and managing staff.Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.Ensures

Job Description JOB TITLE: Front Office Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To prepare and submit on the required format annual budgetary information and updates as required., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges., • Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Bachelor's Degree or relevant work experience required., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Front Desk Team

Job Description Front Office Manager We are seeking a highly organized and customer-focused Front Office Manager to oversee the smooth operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing front desk personnel, and coordinating with various departments to enhance overall efficiency. This role requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Key Responsibilities: • Oversee daily front office operations, ensuring effective communication and coordination with housekeeping, maintenance, and other departments., • Manage and train front desk staff to provide top-tier customer service and maintain high levels of professionalism., • Handle guest inquiries, concerns, and complaints promptly and courteously, striving to achieve customer satisfaction and retention., • Monitor room reservations and occupancy rates, assisting in yield management strategies to optimize revenue., • Develop and implement standard operating procedures to enhance operational efficiency and guest experience., • Prepare and analyze reports on various metrics such as guest feedback, occupancy, and financial performance., • Ensure compliance with health, safety, and security regulations and maintain a safe working environment., • Collaborate with management to implement marketing and promotional strategies that increase guest engagement and hotel revenue., • Utilize property management systems to manage guest reservations, billing, and payments accurately and efficiently. Qualifications: • Proven experience in a front desk or customer service role within the hospitality industry., • Strong leadership and team management skills, with a demonstrated ability to motivate and develop staff., • Excellent communication and interpersonal skills, capable of interacting with guests and team members in a professional manner., • Proficiency in front office management software and property management systems., • Strong problem-solving skills with the ability to handle challenging situations with poise., • Attention to detail and the ability to multitask in a fast-paced environment., • High school diploma or equivalent; a degree in hospitality management or related field is preferred., • This position may require working flexible hours, including weekends and holidays., • The role is primarily based in a hotel environment, involving considerable interaction with guests and staff. Join Our Team: If you are a dedicated and enthusiastic professional with a passion for hospitality and customer service, we invite you to apply for the Front Office Manager position. Help us achieve excellence in guest satisfaction by leading our front desk team with your expertise and commitment to quality service.

Job Description JOB TITLE: Front Office Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Monitor and control energy usage throughout the hotel, looking for ways to improve efficiency and reduce costs. Oversee their work to ensure it meets the hotel’s standards. Work closely with the housekeeping and front desk teams to address guest concerns and maintain the overall appearance and fun

Empresas: Meliá Hotels International OPERATIONS • Directly supervises the Administration and Dry Storage areas of business units in their OC, ensuring compliance with company policies and procedures., • Consolidate and analyse feedback received from hotels in their area of responsibility about needs and opportunities, • Advises the business, providing an overall vision to the different departments, supporting them in the decision-making process and identifying opportunities for improvement., • Analyses relevant information (financial or otherwise) from operational departments in order to maximise results., • Proactively aims to improve profitability in the business units in their OC, detecting synergies and maximising results., • Ensures the correct opening or disaffiliation of business units within their OC from the point of view of the Administration and Dry Storage functions., • Transfers specific local needs regarding the budget to the business units, • Works with the Operations Director and OC Executive Committee to prepare the cost and revenue budgets for the Operations Centre following the guidelines received., • Ensures compliance with the budget, detects the causes of any deviations, defines the corrective measures required to minimise the impact and monitors those measures together with the Director of Operations., • Implements the local close of accounts and reviews the correct implementation of the centralised monthly closure process, ensuring that the results reflect the reality of the business., • Implements the forecasting and reforecasting process in the Operations Centre together with the rest of the executive committee, analysing the evolution of the actual data and future trends as well as developing different scenarios., • Applies the Hotel Management and Accounting rules, processes and procedures in the Operations Centre., • Safeguards supplier contracts, insurance policies and legal documents for the business unit., • Assists with internal audits, defining action plans to resolve any incidents reported., • Assists in external audit processes., • Supervises and ensures proper internal control within the OC and business units., • Receive a monthly copy of cash control reports for hotels in their OC and reports on any relevant incident. This is received through MHS or the hotel administration team, depending on whether the hotel is served by MHS., • Supervises and ensures the optimisation of cost items that affect the results of each hotel., • Supervises warehouse management in the business units., • Analyses investment requests from business units, preparing Business Cases to determine their viability., • Supervises the progress of works with regard to their cost compared to budget., • When the Operations Centre is responsible for an entire country, prepares the annual accounts for the companies and coordinates the external audit process., • In managed hotels or joint ventures, provides support in the relationship and in preparing reports for the hotel owners, • He assists in the preparation and monitoring of the cash budget for the business units under their responsibility. If the Operations Centre is responsible for an entire country, also takes into account the corporate scope., • If the Operations Centre is responsible for an entire country, supervises compliance with tax obligations and assists in the management of possible inspections by the tax authorities., • In hotels that receive a centralised Credit Management service from Hotel Services, monitors the amount pending payment, the service received and compliance with SLAs., • In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non-payments, • In hotels that receive a centralised service from MHS, monitors the service received and compliance with SLAs., • Monitors processes and compliance with standards and provides constant training for the team under their responsibility., • Participate in the preparation of their department's budget according to the set guidelines., • Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner., • Participate in the preparation of projections by providing information on their department., • Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department., • Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner., • They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team., • To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly., • They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure., • Control and monitoring of their area’s Operational PAI, respecting the timings set by the company., • Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control., • Collaborate on departmental review points during audits and establish action plans to address the reported issues., • Annually review the training plan with the hotel General Management and HR area, in order to propose training actions based on the needs of the team., • Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, Melia Listens, E-melia, development plans, Inspiring Opportunities, Graduates Programs, Code of Ethics...)., • Identify high potential staff and actively participate in the development of their team and trainees (if applicable)., • Conduct their team’s performance reviews., • Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period., • Ensure the participation of their team in the wellness programmes made available to them., • Promote the use of social media following the guidelines established by the company., • Actively participate in the recruitment of their team and its dissemination on social media., • Keeping track of the presence of the staff under their command, planning work shifts, absence control, as well as promoting the use of the holiday period by team members., • Ensures, in coordination with HR, the physical delivery of uniformity (depending on the hotel, Housekeeping is in charge of this task), name tag, locker key and PPE to new associates in the team, as well as ensuring their return at the end of the contract., • Inform HR of possible extensions, termination of contracts and any other incident in the performance of their work that could lead to a warning or sanction., • Manage payroll payments together with HR (overtime, days off, night work, etc.)., • Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department., • To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations., • Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department., • Be knowledgeable and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary., • Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it., • Ensure the measurement, management and control of sustainability indicators (non-financial)., • Be knowledgeable of the hotel’s evacuation plan., • Embrace the responsibilities assigned in the Centre's Self-Protection Manual or local equivalent in other countries., • Ensure compliance with the Occupational Health and Safety Procedures and Instructions., • Be knowledgeable of the individual protection equipment in their department and to ensure its correct implementation and use by means of the corresponding training actions., • Verify correct compliance with safety regulations. REQUIREMENTS EDUCATION AND TRAINING: University education in Business Administration/ADE, Finance and Accounting... and/or similar. LANGUAGES: Local language (depending on the geographical location of the property) and advanced English. SPECIFIC KNOWLEDGE: • Knowledge of hotel business management and their specific requirements., • Knowledge of projections, budgeting, financial results reporting... etc., • Knowledge of accounting and financial regulations., • Management of economic and financial systems., • Knowledge of hotel operations, • Tool management: PMS, SAP, Office Package., • Knowledge of risk management, change management and people management., • Leadership and negotiation, planning and organisation, results oriented, teamwork., • Communication, influence, critical thinking, innovation, agility in decision-making. EXPERIENCE: At least 3 years’ experience in similar positions. (I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated) Requisitos :

Candidates with the following experience are encouraged to apply: waiter, hotel housekeeping, caretaker, hospitality, carpet cleaners, home health aide, general laborer. Our growth and success allow us to provide opportunities to individuals who want to be a part of something bigger and find satisfa

Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software. The Executive Housekeeper is responsible for managing all aspects of the housekeeping department, ensuring high levels of cleanliness, guest satisfaction, and operational efficiency throughout the hotel. Man

Hotel Housekeeper Job Duties: Performs cleaning duties in all guest areas and back of house.Consistently offers professional, friendly, and engaging service.Ensures housekeeping departmental standards are followed.Responds timely to guests' special requests for miscellaneous items like cribs, cots,

Job Duties: Clean, disinfect and sanitize all areas of the facility to include b Part Time, Worker, Housekeeping, Housekeeping Supervisor, Hotel, Furniture. Under general supervision of the Housekeeping Supervisor/ Manager cleans and services building areas, moves furniture, equipment and supplies i

Coordinate with housekeepers, Housekeeping Housepersons, and other hotel departments to ensure a steady supply of clean linens and towels for guest rooms, restaurants, and event spaces.

The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel c

Minimize waste of supplies and amenities within all areas of housekeeping. Some previous housekeeping experience preferred. The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with b

The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel c

Prior housekeeping or hotel experience is preferred but not required.

Bring your energy to the role of Hotel Housekeeping Associate to perform daily responsibilities with dedication.

Bring your energy to the role of Hotel Housekeeping Associate to perform daily responsibilities with dedication.

Hotel Housekeeper Job Duties: Performs cleaning duties in all guest areas and back of house.Consistently offers professional, friendly, and engaging service.Ensures housekeeping departmental standards are followed.Responds timely to guests' special requests for miscellaneous items like cribs, cots,

Compensation Type Hourly Location As the premie Room Attendant, Attendant, Hotel. Room Attendant Extra Requisition ID 2025-70882 Category Housekeeping Job Location US-NY-New York Property The Michelangelo Hotel Compensation Minimum USD $35.

Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required. We are seeking an experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness

The Complex Assistant Director of Housekeeping is a hands-on leader responsible for overseeing the daily operations of the Housekeeping department across two distinct brands: the upscale lifestyle EnVue, Autograph Collection and the extended-stay Residence Inn in Weehawken, NJ. Maintain adequate inv

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments. Administer company policies

The Assistant Front Office Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Assistant Front Of

The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Minimize waste of supplies and amenities with

Drivers lice Housekeeping, Customer Service, Hotel, Health.

Now Hiring: Housekeeping Supervisor. You are part of the Housekeeping team. As the Housekeeping Room Inspector, you ensures the cleanliness and attractive appearance in the guest accommodations and public spaces in accordance with hotel standards.

Manage the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of two or more full-time housekeeping employees. This is either the top job in the housekeeping department in a smaller hotel or the manager of a large team of housekeeping employees

Minimize waste of supplies and amenities within all areas of housekeeping. Some previous housekeeping experience preferred. The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with b

Job Description Location: Crosby Street Hotel – SoHo, New York Department: Housekeeping Reports to: Head of Housekeeping Schedule: Full-time, Monday–Friday (with flexibility for occasional weekend or evening projects) About Crosby Street Hotel Part of Firmdale Hotels, Crosby Street Hotel is a design-led, five-star property located in the heart of SoHo. Created by Kit Kemp, the hotel embodies a blend of modern British style, craftsmanship, and attention to detail. We take pride in maintaining interiors of exceptional quality — from bespoke furniture to hand-finished joinery — and are seeking a skilled French Polisher / Furniture Finisher to help preserve the unique aesthetic of our hotel. Position Overview The French Polisher is responsible for maintaining and restoring all wooden furniture, fixtures, and decorative surfaces throughout the hotel. Working closely with both the Housekeeping and Engineering teams, this role ensures that all guest rooms and public areas are kept to the highest visual standard in keeping with Crosby’s brand identity. Key Responsibilities • Restore and maintain wood finishes, furniture, wall paneling, and decorative items in guest rooms and public areas., • Apply French polish, wax, oil, lacquer or stain finishes to achieve a consistent, luxury appearance., • Perform surface repairs including touch-ups, scratch removal, and re-staining as needed., • Conduct preventive maintenance to avoid deterioration or discoloration of wood surfaces., • Coordinate with Housekeeping on daily inspections and repair needs, ensuring swift response to guest-room or lobby requirements., • Collaborate with the Engineering team on larger restoration or refurbishment projects., • Keep accurate logs of all restoration and maintenance activities., • Maintain a safe, organized workspace and handle materials in accordance with OSHA and hotel safety standards.Requirements, • Proven experience as a French Polisher, Furniture Restorer or Wood Finisher within a luxury hotel, high-end residential project, or fine furniture studio., • Strong technical knowledge of finishing methods, including traditional French polish and modern lacquer systems., • Exceptional eye for color and grain matching., • Excellent attention to detail and pride in craftsmanship., • Ability to work independently and manage priorities within a luxury hospitality environment., • Professional demeanor and discretion in guest areas.Education & Training • Qualification or apprenticeship in Furniture Finishing, Woodworking, or Restoration preferred., • On-the-job experience in high-end finishing or fine furniture restoration required. • Competitive salary commensurate with experience between $32 to $35 per hour, • Medical, dental, and vision coverage., • Paid vacation and holidays., • Complimentary meals on duty., • Opportunities for professional growth within Firmdale Hotels. To apply: Please submit your résumé and examples of your finishing or restoration work

Coordinate special projects related to housekeeping as directed by the Director, Housekeeping. Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required. We are seeking An experienced and detail-ori

Report all safety, maintenance and housekeeping concerns to management. Housekeepers are responsible to provide janitorial and maintenance support to ensure the cleanliness of the hotel including: guest rooms, hallways, and all public areas of the hotel in accordance with brand standards and hotel p

Housekeepers are responsible to provide janitorial and maintenance support to ensure the cleanliness of the hotel including: guest rooms, hallways, and all public areas of the hotel in accordance with brand standards and hotel procedures. Report all safety, maintenance and housekeeping concerns to m

Stateroom Steward - Hotel Room Housekeeping. Utility - Janitorial in Galley & Hotel.

Norwegian Cruise Line is currently looking for energetic, hospitality-minded professionals with both recent and relevant experience in one of the following categories:. Our Recruiters will tell you all about life and work on board a cruise ship and then they'll begin conducting 1:1 virtual interview

According to established procedures performs a variety of Environmental Services and Hotel Hospitality duties including but not limited to housekeeping, floor care and waste management for the entire Villa Marie Claire facility.

Coordinate special projects related to housekeeping as directed by the Director, Housekeeping. Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required. We are seeking An experienced and detail-ori

Report all safety, maintenance and housekeeping concerns to management. Housekeepers are responsible to provide janitorial and maintenance support to ensure the cleanliness of the hotel including: guest rooms, hallways, and all public areas of the hotel in accordance with brand standards and hotel p

Job Description Overnight Houseperson REPORTS TO: Housekeeping Manager Purpose for the Position: To perform a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive experience. Essential Responsibilities: • Provides professional and courteous service at all times., • Cleans and maintains all public areas, restaurants, bars, restrooms, storage areas and administrative areas., • Deep cleans carpets, elevator, gym, stairwells, meeting spaces and all other public areas, • Cleans rooms on request., • Runs supplies and service items to guestrooms as requested., • Polishes metalwork and furniture., • Collects soiled linens for laundering and receives and stores linen supplies in appropriate locations., • Completes laundry and strips rooms if any from the day., • Removes and disposes of trash., • Refurnishes areas with supplies as required., • Cleans outside areas including parking lot, porte cochere and other arrival areas., • Attends monthly department meetings., • Completes projects as determined by housekeeping manager., • Walks the floors every two hours. Reports any unsafe items or issues noticed during their walk and any issues in the public areas., • Performs light engineering duties on request. Including but not limited to, changing a light bulb in a guest room, changing door locks, unclogging the toilet., • Salts the sidewalks, if necessary., • Use hands to lift, carry or pull objects that may be heavy., • Understand simple instructions., • Read and execute banquet event orders., • Work outdoors in all kinds of weather., • Learn simple procedures and techniques., • Perform routine work or the same task repeatedly. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Add and subtract. Language Skills: Must have developed language skills to the point to be able to: Read at least at a minimum level. Relationships to Data, People and Things: Data: Comparing: Judging the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. People: Taking Instructions-Helping: Helping applies to “non-learning” helpers. No variety of implicit wishes of people is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Anything beyond short demonstration, up to and including 30 days.

Job Description • Clean and maintain all public areas of the hotel, including lobbies, corridors, restrooms, and elevators., • Ensure cleanliness and organization of back-of-house areas such as storage rooms, linen closets, and housekeeping supply areas., • Assist housekeeping team with stocking supplies, linens, and amenities., • Respond promptly to guest requests for housekeeping services or additional amenities., • Support maintenance team with minor repairs and maintenance tasks as needed., • Assist with event setup and breakdown, including moving furniture and setting up tables and chairs., • Monitor and maintain cleanliness of outdoor areas, including parking lots and walkways., • Collaborate with front desk staff to ensure guest needs are met promptly and efficiently., • Adhere to all safety and sanitation policies and procedures., • Report any maintenance issues or safety hazards to the appropriate department.

Job Description Join Our Team as a Security Associate at HI USA New York City Hostel! Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for an overnight Security Associate who will play a crucial role in maintaining our facility's safety and welcoming atmosphere. This position also offers the opportunity to cross-train in front desk operations, supporting guest services and gaining valuable experience in hostel and hospitality functions. Position Details: Pay: $19-21 per hour, DOE Shift: Overnight, 12 am - 8:30 am, weekend availability required Type: Full Time, Benefits Eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • On-the-job training, • Opportunities for growth within HI USA, • Friendly and inclusive work environment, • A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry Role Objectives: • Ensure a safe environment through active patrol, strict access control, monitoring, and reporting, • Greet staff, guests, and vendors in a courteous and attentive manner, • Respond swiftly and appropriately to distress and emergency calls, • Collaborate effectively with management, reception, and housekeeping staff, • Provide excellent guest service and support the hostel’s welcoming atmosphere, • Cross-train and provide front desk coverage as needed, gaining valuable experience in guest services and hostel operations Role Responsibilities: • Patrol property on foot to secure employees and guests across multiple floors and common areas, • Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary, • Communicate suspicious behavior and incidents to staff and management in a timely manner, • Monitor surveillance equipment as needed for incident response, • Control access points, manage heavy traffic during check-ins, check-outs, and events, • Complete daily reports and shift recaps, • Secure all doors, windows, and exits based on shift requirements, • Assist with general customer service duties, including welcoming guests, assisting with luggage, and addressing guest needs, • Provide front desk support as needed, including checking guests in and out, handling payments, answering guest questions, and using the property management system during times of low staffing or high guest activity., • Perform other duties as assigned by management Skills/Qualifications: • High school diploma or equivalent, • New York Security Guard License (unarmed position), • At least 1 year of security officer experience, • Prior experience in hotel, hostel or other hospitality environments strongly preferred, • Customer service experience, • Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process, • Experience in 24/7 hospitality/retail environments, • Willingness to learn hostel operations, • Helpful and courteous demeanor Physical Requirements: • Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear, • Occasionally required to climb or balance, • Must be able to lift and/or move up to 50 pounds, • Moderate noise level in the work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate. Overnight: 12 am - 8:30 am, Weekends required

Job DescriptionPOSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Butler. The Butler plays a crucial role in delivering the highest standards of service and hospitality to our VIP guests. This position is responsible for greeting and welcoming guests, making dining and entertainment arrangements while satisfying all guest requests. ESSENTIAL FUNCTIONS AND DUTIES: • Plan, coordinate, and execute daily operations to ensure a smooth service., • Review the daily list of VIP arrivals and in-house guests to ensure their rooms are properly prepared upon arrival., • Provide a warm and personalized welcome, addressing guests by name and anticipating their needs., • Assist in the coordination and execution of laundry services, along with daily runs for any items requested by a guest., • Efficiently deliver all room service and hospitality orders to different floors of the hotel in a professional and timely fashion., • Arrange amenities based on guests’ needs, including personal services such as styling, haircutting, manicure, massages, etc., • Provide outstanding service to meet guest satisfaction, which may include serving meals, snacks, tea, hors d’oeuvres, cocktails, and other food and beverage items in guest suites., • Assist with unpacking, organizing and maintenance of guests’ wardrobe, such as polishing shoes, spot removals, brushing, pressing, or performing minor repairs upon request., • Ensure that rooms are well-stocked with amenities and uphold cleanliness standards., • Stock and maintain the VIP suites for any specifications and communicate with all necessary departments to ensure a consistent level of service., • Respond promptly and professionally to any guest complaints or concerns., • Maintain a high level of confidentiality and professionalism., • Ensure compliance with brand standards, hotel policies and guest service procedures., • Perform other duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS, • Bachelors degree is preferred., • At least 2 years of experience as a Butler, housekeeping, Maitre d’, or Server in a luxury or fine dine environment., • Knowledgeable and proficient in all aspects of food & beverage and personal valet services., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment., • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems., • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 50 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. 0edg7wRsfy

Job DescriptionSUMMARY DESCRIPTION: Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Operations. This position is responsible for effectively leading the day to day operations of the hotel and its team members. Assist General Manager in budgeting, planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Create preventive maintenance programs for consistency of the product, • Ensures updated safe work environment, • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome., • You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: • You are comfortable being a change agent and creating a welcoming environment, • Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service. Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels. • Assist General Manager in development of budget; responsible for maintaining targeted goals within the budget. manner. • Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development., • Assists in leading Safety Committee initiatives and Security provisions. REQUIREMENTS: • A minimum of 3 -5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment. Engineering and/ or Food & Beverage. License: • Fire Safety Director (must obtain up to 6-9 months after employment commences) Salary: • $115,000 to $125,000 annually

Job DescriptionDescription: Department: Engineering Reports To: General Manager / Chief Engineer Status: Non-Exempt Job Summary The Preventative Maintenance Engineer is responsible for ensuring that all hotel systems, equipment, and guest rooms are maintained in excellent working order through proactive and scheduled maintenance. This position plays a key role in minimizing downtime, improving guest satisfaction, and maintaining compliance with brand and safety standards. The Preventative Maintenance Engineer will execute daily, weekly, and monthly maintenance programs, complete room and system inspections, and document all findings and repairs. The role also includes responding to guest maintenance requests, assisting with minor repairs, and supporting the Chief Engineer in maintaining the overall facility in top operational condition. Qualification Standards Education & Experience • High school diploma or equivalent required., • Minimum 2 years of general maintenance or engineering experience; hotel experience strongly preferred., • Trade license or certification (HVAC, electrical, plumbing, or carpentry) preferred., • Valid driver’s license required with acceptable driving record. Physical Requirements • Long hours may be required., • Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly., • Ability to stand, walk, climb, kneel, and work in tight spaces throughout the shift. Mental Requirements • Must be detail-oriented, organized, and able to follow preventative maintenance schedules precisely., • Must be effective in problem-solving, anticipating and preventing issues before they impact the guest experience., • Must remain calm and professional under pressure., • Strong communication and documentation skills required.Requirements: Duties & Responsibilities Essential Functions • Conduct scheduled preventative maintenance for guest rooms, public spaces, and building systems in accordance with Avion Hospitality and Hyatt Place standards., • Inspect and maintain HVAC, electrical, plumbing, laundry, kitchen, and pool equipment to ensure proper operation., • Complete assigned PM checklists for guestrooms, including minor repairs such as caulking, touch-up paint, fixture adjustments, furniture maintenance, and appliance testing., • Maintain accurate maintenance logs, inspection records, and work order documentation., • Identify and report potential safety hazards or maintenance deficiencies; assist in correcting issues promptly., • Respond to guest service requests and work orders quickly and courteously to minimize inconvenience., • Monitor and record chemical levels and operational status of pool and spa to ensure compliance with health codes., • Assist in maintaining compliance with fire safety, energy conservation, and OSHA standards., • Participate in hotel safety meetings and training sessions as required., • Ensure all work is performed safely, efficiently, and to brand quality standards. Additional Responsibilities • Support property inspections and quality assurance audits., • Assist with snow removal, landscaping, and exterior maintenance as needed., • Maintain tool inventory and ensure proper use of equipment., • Proactive Problem Solving: Anticipates maintenance needs before breakdowns occur., • Guest Focus: Ensures all work supports the comfort, safety, and satisfaction of hotel guests., • Reliability: Consistently follows schedules, checklists, and reporting procedures.

Job Description:\n\nAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Location: Remote (U.S. based) Team: Operations Reports to: CEOAbout the Role As Senior Vice President of Operations, you will lead the operational performance and guest experience across Kasa's fast-growing portfolio of 85+ properties across the U.S., with aspirations to expand globally. This executive role is crucial to Kasa's success and will directly report to the CEO and interface with the Board of Directors. The SVP will oversee both our regional operations model (East, South, West) and centralized operational systems, bringing together strategy, people, technology, and on-site execution to drive guest satisfaction, operational excellence, and property-level profitability. Our regional operations model empowers P&L Owners - Kasa's version of GMs - with full ownership of performance at the property level. They leverage centralized Kasa services (e.g., AI-driven guest support, revenue management, owner reporting, and repair coordination) to maximize outcomes. Your role is to ensure the operating model delivers exceptional results, regardless of whether the solution is centralized, decentralized, or hybrid. That means putting the right talent in place, deploying effective playbooks, and maintaining clear accountability to drive consistent, high-performance outcomes. This is a hands-on role. You'll be on-site often, walking properties, working alongside teams, evaluating spaces, and diagnosing what's working and what isn't. You'll need to combine strong instincts with data, the wisdom of legacy hospitality with an embrace of technology and AI.Your ImpactPortfolio Performance & Guest ExperienceDrive operational performance across Kasa's 85+ properties, scaling to 200+ and beyond.Set and execute property level business plans to deliver aggressive goals around Net Operating Income (NOI), guest review scores, and owner satisfaction.Uplevel the on-site experience- visually, functionally, and culturally - so our properties deliver an end to end customer promise that is both recognizable and beloved.Own quality assurance across the portfolio, ensuring excellence in cleanliness, repair response, check-in readiness, and physical maintenance.Use data to identify and address the root causes of both systemic and local issues, distinguishing between one-off problems and broader patterns.Train regional and property-level teams to adopt the same analytical mindset, and leverage data not just for diagnostics, but to track, measure, and report on improvements over time.Team & Talent LeadershipHire, develop, and inspire a high-performing on-site operations team across three U.S. regions, with 10+ P&L Owners, and 170+ total team members and growing.Build and deploy rigorous training programs to onboard, upskill, and assess on-property talent.Create systems to evaluate talent, identify underperformance early, and drive continuous improvement across every level of the on-site org.Instill a culture of performance, integrity, and Fearless Feedback that permeates every Kasa property.Systems Thinking & Central OperationsOversee Kasa's centralized operations functions (e.g., centralized housekeeping, maintenance coordination, customer service systems, People Ops, root cause analysis) to ensure consistency and leverage at scale.Drive innovation in operational systems, including partnering with our Tech & Product org to implement AI-powered tools that reduce cost and increase speed and accuracy.Translate qualitative property feedback into quantitative system upgrades and vice versa.Make Root Cause-level improvements to the operating system: not just treating symptoms, but addressing core issues in ways that drive lasting, systematic progress. Build and evolve a system that is scalable, self-sustaining, and continuously improving.On-Site-First LeadershipSpend significant time on the ground across the country. Your default work environment should be a Kasa property, whether it's speaking to a housekeeper, inspecting a repair job, or helping train a new P&L Owner. A core challenge of this role is the ability to zoom in to understand day-to-day realities at the property level, while also zooming out to architect and continuously improve the systems that drive performance across the entire portfolio in a scalable, enduring way.Own and evaluate the physical environment of our properties. Have the instincts and taste to know what "good looks like" from a guest's point of view, and talent point of view and the operational skills to make it happen.Understand and activate non-room revenue strategies (e.g., café, retail, F&B, and event space) where applicable.Executive Partnership & StrategyAct as the voice of on-site operations in company-wide strategy discussions.Play an active, vocal role in our Monthly Business Reviews for on-site operations, challenging teams to come prepared with solutions to key issues and holding them accountable to clear deliverables and timelines.Partner with Product, Technology and AI teams to ensure Kasa's technology is a force multiplier for the front lines, not just the back office.Support the CEO and Real Estate team in building long-term trust with our owner community.Drive strategic alignment across regions while enabling local flexibility and experimentation, fostering an evolutionary component to our operating system where high-performing local innovations are identified, scaled, and embedded across the broader portfolio.Success in this RoleFirst 60 DaysConduct an operational deep dive across all three regions and our centralized ops platform. Identify the highest leverage Root Cause issues that if addressed would drive improved performance. Create plan to systematically address these issuesDefine what "great" looks like across guest experience, team structure, and P&L performance.Build trust with the on-site teams by visiting top and bottom-performing properties and conducting listening tours.Implement immediate changes to create quick wins and drive improved operating performanceYear 1 Key OutcomesAchieve material increase in Operating Profit across our properties.Improve Kasa's guest review scores and reputation metrics portfolio-wide.Uplevel the performance of regional and property-level teams by enhancing training, coaching high-potential talent, and decisively parting ways with underperformers, ultimately reducing performance variance across the portfolio and building a high-accountability, high-impact operating culture.Identify and implement organizational structure adjustments - across regional and property-level operations - that improve accountability, increase local autonomy, and strengthen our operating system to ensure we are structurally set up for scalable successDesign and implement a performance-based incentive system that drives accountability, aligns regional and property-level teams with company goals, and ensures our operators are incentivized to think and act like owners.Become a trusted voice with the Board on operational performance and risk.Who You AreRequired Experience15+ years in hotel or hospitality operations, with deep multi-property, multi-region leadership experience.Proven track record of owning full P&L responsibility and improving bottom-line results across large portfolios.Known for hiring, developing, and retaining top on-site talent and holding teams to high standards.Demonstrated ability to evaluate and improve physical guest spaces (from FF&E to signage to sound to scent).Experience managing centralized ops programs and implementing operational technology at scale.Ideal QualitiesYou combine old school hospitality instincts with a new school mindset. You're curious, excited about tech, and can balance implementing scalable systems with old school blocking and tackling..You're a road warrior: happiest in the on-site, shoulder-to-shoulder with teams, and immersed in the guest experience. You thrive in the work, not just above it, and are energized by spending the majority of your time in properties across the portfolioYou "know what good looks like," and you don't settle for mediocrity-whether it's a front desk welcome or the grout in a bathroom.You embrace accountability, ask tough questions, and create high-performing cultures.You are guest-obsessed: intuitive about what delights or disappoints travelers. You live our Hall of Fame Host value in leaps and bounds. You help us become Beloved by Guests.You are owner-oriented: You care about driving profitability and being seen as indispensable by our real estate partners.You are excited about using AI and automation to drive performance and efficiency.Why Join Kasa?Be the operational leader of a fast-scaling, technology & AI-forward hospitality brand.Help reshape the way hospitality is delivered at scale: combining efficiency, design, and service.Build and scale an on-site operating model with full P&L ownership.Work alongside a founder-CEO and top-tier leadership team.Create a portfolio you're proud to walk, stay in, and talk about.Benefits Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. The Pay: Competitive salary with bonus tied to operational performance. Equity included. The starting base pay range for this role is $215,000 - 250,000 plus bonus and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work. Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Curious about the Kasa experience? Save 15% when you book on kasa.com Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About The RoleYou'll be the cornerstone of our kiosk activation strategy, leading on-site deployments across North America and occasionally EMEA. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware in our New York office, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. Why This Role MattersThis position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology. Location & TravelThis is a hybrid role based in our New York office. You'll need to be on-site regularly to work with our hardware lab, collaborate with engineering teams, and manage pre-deployment configurations. Expect 40-50% travel to hotel properties across North America with occasional trips to EMEA.Responsibilities • Lead Onboarding Execution: Own and drive the end-to-end onboarding process for kiosk properties—from qualification through post-go-live support., • Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions., • Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal., • Manage Hardware Shipments: Coordinate kiosk hardware logistics. In the interim (prior to finalizing a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking., • Deploy On-Site: Travel to hotel properties for kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests., • Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment., • Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes)., • Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.Qualifications, • 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager., • Expert-level proficiency in Opera PMS as a power user with mastery of operations across all departments (front desk, housekeeping, accounting, reservations, night audit). You should be comfortable performing complex operations like managing shared reservations, setting up routing rules, handling multiple folios, processing refunds, and configuring rate codes. Deep understanding of hotel payment workflows is essential - including authorizations, settlements, deposit handling, and reconciliation processes., • Experience handling the full spectrum of hotel scenarios including group blocks, room sharing, split payments, comp stays, day-use reservations, walk-ins, and complex corporate billing arrangements. You should have knowledge of hotel industry standards and brand requirements for guest check-in/check-out procedures, plus familiarity with common hotel integrations like key card systems, payment terminals, and channel managers., • Comfortable adopting modern tech tools and workflows (Slack, Notion, documentation platforms) with the ability to communicate effectively with engineering and product teams., • Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership, • Ability to travel 40-50% of the time for on-site implementations, • Experience with other PMS systems (Maestro, Infor, StayNTouch, Synxis) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS), • Certification in Opera PMS or other hotel systems

Job Description JOB TITLE: Chief Engineer REPORTS TO: General Manager SUPERVISES DIRECTLY: Maintenance Associates Purpose for the Position: To maintain and supervise the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for center, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel., • Monitors electric, gas, oil and water consumption on a prescribed basis., • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates: hiring, terminations, performance evaluations and development., • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Trains center staff in emergency procedures., • Aids and instructs craftsmen in scheduling work, ordering material and completing assignments by a specified date., • Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work., • Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts., • Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment., • Performs inventory and purchasing duties as required., • Develops department budget., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all work space and storage areas., • Acts as Administrator on Duty as required., • Conducts monthly department meetings., • Attends weekly staff meetings., • Understand the technologies required in the work you are directly., • Plan and direct the work of others, either directly or through lower level supervisors., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others., • Work with different kinds of people. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates, and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Maintain updated records of bookings and payments, • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role, • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude Salary: $18.50 per hour Schedule: • 8 hour shift