Hotel housekeeping jobs in Boston, MassachusettsCreate job alerts

Job Description Housekeeping Inspector (Full-Time) Our Client, a busy hotel in Somerville, is seeking a reliable and detail-oriented Housekeeping Inspector to support daily housekeeping operations in a hotel environment. This role is responsible for inspecting guest rooms and public areas, supporting housekeeping staff, and ensuring cleanliness and brand standards are consistently maintained. Location: Somerville, MA Schedule: Monday–Friday, 9:00AM–5:00PM Pay: $21.00/hour Responsibilities: • Inspect guest rooms and public areas for cleanliness and presentation, • Support and assist housekeeping staff throughout daily operations in rooms and public areas, • Update room statuses using the property management system, • Communicate guest concerns, maintenance issues, and supply needs to management, • Ensure safety, cleanliness, and hotel standards are maintained, • Assist with training support and additional housekeeping duties as needed, • Ensures that lost and found procedures are followed Qualifications: • Previous hotel housekeeping experience preferred, • Strong attention to detail and organizational skills, • Ability to work in a fast-paced environment, • Strong communication and teamwork abilities, • Comfortable standing, walking, bending, and lifting throughout the shift, • Must be dependable and professional, • Ability to work independently and prioritize tasks, • Comfortable working with cleaning products and housekeeping equipment #3368ST

Job DescriptionGuest Service Agent (Full-Time or Part-Time) Boston Yacht Haven Boston, Massachusetts About Us Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina located in the heart of Boston's historic North End. Offering an exclusive guest experience with breathtaking harbor views, we are known for personalized service, attention to detail, and creating memorable stays for travelers from around the world. We're currently looking for an enthusiastic, service-oriented Guest Service Agent to join our team on either a full-time or part-time basis. If you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we'd love to meet you. Whether you're beginning your hospitality journey or looking to continue building your career in luxury accommodations, this is an excellent opportunity to learn from experienced hospitality professionals in a supportive, team-focused environment. Location: Boston Yacht Haven North End Waterfront – conveniently located near the Aquarium and Haymarket MBTA stations. Visit Our Website: www.thebostonyachthaven.com Why You'll Love Working Here • Work alongside seasoned hospitality professionals who are passionate about guest service., • Gain valuable experience in a luxury boutique hotel and marina environment., • Build skills that can open doors to a rewarding career in hospitality., • Enjoy a collaborative, welcoming workplace where no two days are the same.What You'll Do As a Guest Service Agent, you'll play an important role in creating exceptional guest experiences from arrival through departure. Responsibilities include: • Welcome guests with warmth and professionalism during check-in and check-out., • Deliver exceptional customer service while anticipating and exceeding guest expectations., • Assist guests with concierge services, local recommendations, transportation, and special requests., • Answer phones, manage reservations, and respond promptly to guest inquiries., • Coordinate closely with housekeeping and maintenance to ensure guest rooms and public areas meet our high standards., • Collaborate with colleagues across our collection of properties to provide seamless guest experiences., • Process payments, invoices, and maintain accurate records using hotel and marina management systems., • Cross-train in marina operations and other departments to support overall property operations., • Assist with VIP arrivals, special events, and marina guest services as needed., • Perform other duties as assigned by management.What We're Looking For, • Excellent communication skills and the ability to create genuine connections with guests., • Strong organizational and multitasking abilities in a dynamic environment., • Positive attitude, reliability, professionalism, and a willingness to learn., • Ability to work independently while also contributing to a collaborative team., • Hospitality or customer service experience is preferred, but not required—we provide training., • Fluency in English (reading, writing, and speaking) is required. Additional languages are a plus., • Ability to stand and sit for extended periods and occasionally lift, push, pull, or carry up to 20 pounds., • A proactive problem-solver who remains calm and resourceful under pressure.Schedule & Availability We are flexible for either Full-Time or Part-Time. Our front desk is staffed between 8:00 AM and 6:00 PM, with occasional after-hours support as business needs require. Availability to work weekends and holidays is required. Flexible weekday scheduling is available based on business needs and your availability. Join Our Team If you're looking for more than just a job, this is an opportunity to become part of a close-knit team dedicated to creating exceptional guest experiences. Whether you're launching your hospitality career or bringing previous experience to a luxury boutique property, Boston Yacht Haven offers a welcoming environment where you can learn, grow, and make a meaningful impact every day. We look forward to meeting you! Equal Employment Opportunity Boston Yacht Haven is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and the ability to perform the essential functions of the position. We welcome applicants of all backgrounds and provide equal employment opportunities without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description Hotel Name: The Bostonian Hotel Boston Location: Onsite – Boston, MA Hourly Pay: $29.60/hr Join the Team at The Bostonian At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities. About The Bostonian Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods. With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: • Passion for Hospitality – Delivering meaningful and memorable guest experiences, • Entrepreneurial – Taking ownership and acting with agility, • Innovation & Progressive – Continuously improving how we operate and serve, • Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams." About the Role: Night Auditor As our Night Auditor you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. Your Impact You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing Guest Experience • Deliver exceptional service rooted in passion for hospitality, • Anticipate needs and respond with a solutions-first mindset, • Create memorable, personalized experiences for every guest Team Collaboration • Work collaboratively across teams to achieve shared goals, • Communicate effectively and contribute to a positive work environment, • Support a culture of respect, energy, and accountability Compliance & Standards • Follow all company policies, safety standards, and procedures, • Maintain accuracy in processes, reporting, and documentation, • Uphold a culture of accountability and operational excellence Responsibilities • Perform nightly audit procedures to ensure all daily financial transactions are accurate and balanced., • Process guest check-ins and check-outs during overnight hours while providing exceptional customer service., • Reconcile room revenue, payments, cash transactions, and credit card settlements., • Prepare and distribute daily operational and financial reports for hotel management., • Respond promptly to guest requests, questions, and concerns, resolving issues professionally and efficiently., • Answer incoming phone calls, make reservations, and provide information about hotel services and amenities., • Monitor hotel security by conducting routine property walks and ensuring guest safety during overnight hours., • Coordinate with housekeeping, engineering, and security teams to address overnight operational needs., • Maintain an organized front desk area and ensure compliance with hotel policies and procedures., • Handle cash, maintain accurate records, and balance the front desk cash drawer at the end of each shift., • Assist with early morning departures and prepare the front office for the day shift. Requirements • Passion for hospitality and delivering exceptional service, • Strong communication and interpersonal skills, • Ability to work in a fast-paced, dynamic environment, • Solutions-oriented mindset with attention to detail, • Flexibility to work varied schedules, including evenings, weekends, and holidays Technical Requirements • Previous front desk, guest services, hotel, or night audit experience preferred., • Strong understanding of basic accounting principles and cash-handling procedures., • Experience with hotel property management systems, Opera preferred., • Ability to work independently with minimal supervision during overnight hours., • Comfortable using Microsoft Office, including Word, Excel, and Outlook. Education • High school diploma or equivalent required Benefits At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success. Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings. Additional benefits may include: • Hotel Room Discounts across our global portfolio, • Employee Assistance Program (EAP Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

Job DescriptionCompany Description Raffles Boston is a state of mind—an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand’s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world’s most storied cities. At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family. Job Description The Opportunity The Residence Butler is at the heart of the Raffles Boston residential experience, delivering highly personalized, intuitive, and discreet service that defines modern luxury living. Reporting to the Director of Residences, this role is responsible for curating and elevating every aspect of the resident journey — from pre-arrival through post-departure — ensuring seamless, bespoke experiences that reflect the legacy and elegance of the Raffles brand. As a trusted and highly visible presence, the Residence Butler builds meaningful relationships with residents, anticipates needs with precision, and orchestrates tailored experiences across all touchpoints. This role collaborates closely with hotel operations, including Front Office, Housekeeping, Food & Beverage, and Spa, to ensure alignment, consistency, and excellence in every interaction. What You Will Do Luxury Service & Resident Experience • Serves as a dedicated point of contact for residents, delivering thoughtful, anticipatory, and highly personalized service at every stage of the journey., • Curates bespoke experiences tailored to individual preferences, occasions, and lifestyles, ensuring memorable and meaningful moments., • Engages residents with warmth, discretion, and emotional intelligence, fostering trust, loyalty, and long-term relationships., • Orchestrates arrivals, in-residence experiences, and departures with precision, ensuring effortless and seamless execution., • Anticipates and fulfills resident needs through attentive observation, proactive communication, and deep understanding of preferences. Operational Excellence & Service Delivery • Executes all aspects of Raffles Butler service in alignment with global standards, SOPs, and local operating procedures., • Coordinates across departments to ensure seamless delivery of services including housekeeping, in-room dining, reservations, transportation, and wellness experiences., • Performs personalized in-residence services such as unpacking/packing, garment care, shoe care, and dining service with professionalism and attention to detail., • Maintains accurate and detailed resident profiles, preferences, and service notes within operational systems., • Proactively resolves service challenges and escalates concerns appropriately, ensuring timely and effective resolution. Communication & Relationship Management • Acts as a central liaison between residents and all hotel departments, ensuring clear communication and follow-through., • Maintains consistent engagement with residents before, during, and after their stay, ensuring continuity and personalization., • Partners with internal teams to align on resident expectations, preferences, and service delivery plans., • Upholds the highest levels of confidentiality, discretion, and professionalism in all interactions. Innovation, Upselling & Brand Contribution • Champions the Raffles brand through delivery of distinctive, curated, and trend-forward experiences., • Identifies opportunities to enhance the resident experience through creative service offerings and partnerships., • Supports revenue generation through thoughtful upselling of hotel outlets, services, and experiences., • Contributes to continuous improvement initiatives, guest recognition programs, and service innovation projects. Standards, Safety & Compliance • Ensures full compliance with brand standards, quality audits, and operational procedures at all times., • Upholds health, safety, and security protocols, responding appropriately to any incidents or concerns., • Maintains a polished personal presentation and professional demeanor reflective of a luxury environment., • Participates in ongoing training, role plays, and development programs to continuously elevate service delivery.Qualifications What You Bring Experience & Qualifications • Degree or Diploma in Hospitality Management or a related field preferred., • Minimum 2 years of experience as a Butler or in a luxury guest-facing role within an ultra-luxury hotel or residential environment., • Strong operational knowledge across Front Office, Housekeeping, and Food & Beverage., • Experience working with Property Management Systems (Opera preferred) and guest service platforms., • Valid driver’s license required. Service Style & Personal Attributes • A refined, intuitive service professional with a passion for luxury hospitality and personalized guest experiences., • Warm, gracious, and highly detail-oriented, with the ability to anticipate needs effortlessly., • Emotionally intelligent with strong interpersonal and communication skills., • Highly discreet, trustworthy, and capable of maintaining confidentiality at all times., • Proactive, adaptable, and resourceful in a dynamic, fast-paced luxury environment., • Polished presentation with impeccable grooming and professional presence. Work Environment & Physical Requirements • Flexible schedule required. Current staffing needs are for Saturday and Sunday PM shifts, with occasional weekday, and holiday coverage based on resident needs., • Active role requiring prolonged standing, walking, and occasional lifting or movement of items. Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects., • Ability to operate effectively in a high-touch, detail-oriented luxury residential setting. Additional Information What We Offer • Hourly Range: $31.20 probationary rate for the first 90 days of employment, increased to $34.66 upon successful completion of 90 day probationary period., • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The cornerstone of the Raffles experience, the Raffles Butler encompasses a spectrum of responsibilities from pre-arrival, arrival, in-stay, departure and post-stay arrangements for guests. Reporting to the Butler Manager/Head Butler/Director of Front Office, the role ensures that the highest level of hospitality and brand standards are delivered. As the primary curator of the guest journey, the Raffles Butler will act as the epicenter of the department, ensuring presence at all times, providing a seamless guest experience to all residents. Mainly responsible for meet and greet, arrival escort, hotel and room orientation and touching tables – integrating diverse operational functions into a cohesive experience. The role also involves porterage and delivery/pickup of guest luggage and the safekeeping and storage of guest belongings. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points in the hotel. With a purpose to preserve the guest experience, the butler is responsible for personalizing interactions in person, by phones or chat with the aim to guide and assist clients throughout the guest journey, while also being intuitive to guest’s needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring all guests are met on arrival with a constant follow up during the stay until after check-out. Far more than a service provider, the Butler is an intuitive diplomat who possesses the emotional intelligence to interpret unspoken needs and the confidence to own the guest experience entirely. As the custodian of guest resolution, they approach challenges with a spirit of recovery, in a quest for magic, and transforming moments of friction into lasting trust and a dedicated guardianship of the Raffles promise. Duties and Functions: • Consistently exemplifies professional, engaging and friendly service, ensuring the Raffles brand positioning, personality, service culture and values are always personalized., • Adhere to global brand Standard Operating Procedure (SOP) and implement Raffles Boston Local Standard Operating Policies and Procedure (LSOP) and Sequence of Service., • Responsible for exemplifying the training and compliance to brand, local standards and other third-party audits., • Instrumental in the overall guest journey from pre-arrival to post-departure., • A strong presence and contribution in the arrival experience, • Be a driving force behind guest-centric projects aimed at elevating the guest recognition and experience and finding creative service innovations and solutions., • Handling Pre-arrival Experience, • Ability to clearly enter and execute Reservation Notes, Alerts, Traces in Opera., • Intuitively anticipate, through observation and interactions, residents’ and guests’ needs and wants and orchestrates unique Raffles experiences., • Assist in organizing celebrations of residents’ special occasions, ensuring all proper traces are set and departments know prior to arrival., • Monitor Butler Inbox and respond within four (04) hours upon receipt of email., • Handle ordering of amenities and personalized touches by entering requests in Alice 48 prior to arrival (2 days in advance), • Handle writing butler cards for welcome, butler surprises, apology and gifting, • Arrival and Hotel Orientation, • Establish butler presence on arrival at check-in, knocking in the room or phone call, • Delivery and pick up of guests’ luggage and belongings to and from the room, completed within ten (10) minutes, • Manage guest luggage including wardrobe handling, unpacking and packing service, • Escorting guest from Ground Lobby to Sky Lobby to guestrooms while introducing hotel facilities, • Offering guestroom orientation on arrival, pointing out two to three main features of the room, followed by offering a minimum of two butler services, • Follow through with Arrival SMS after physical/verbal interaction on arrival, • Consistent daily follow up with Daily SMS, • Anticipate guest needs to provide tailored and exclusive service, • In Stay Services, • Maintains an updated log of guest requests and communication during the shift via Alice; ensures proper dispatch, handover and escalation within the Guest Experience Department and Front Office leaders., • Monitor tickets in Alice and ensure tickets are accepted and tasks are completed within eight (08) minutes., • Ensures escalated guest feedback and proper recording of complaints and preferences prior to arrival and creates plans for recovery once they come back on property., • Assist and promotes room upsells and cross-selling in-house restaurants and facilities., • Cooperates closely with the food and beverage and housekeeping management to ensure a seamless dining and personalized experience., • Handle lost and found inquiries via Chargerback., • Handle external butler services – personal shopper (special requests such as buying toiletries, garments, suitcases, etc.), purchase newspaper, flowers, mailing, courier among many others, • Handle all special purchase (from Guest Preference Form e.g. gifts, special requests, flowers, etc.) as well as will liaise with sales/purchasing for entertainment riders, • Assist in periodic inventory management of porter and butler supplies, • Organize the daily Jogging Station at the ground lobby, • Other Duties, • Drive and execute to achieve the goals of four (04) pillars including: Guest (RPS), Brand (Forbes, LQA, Raffles Brand Core and Accor), Owners (contribute to achieve GOP with room upselling and cross-selling), Colleagues (employee engagement), • Monitor Loyalty Guest – flagging and recognition of return guests; create milestone program for 5, 10, 20 and 30 times., • Attends daily line-up, trainings, role plays and developmental sessions., • Engage in mentor-led and conduct self-audits per shift, • Perform other duties as requested by management.Qualifications Education & Experience: • Previous experience in front office, concierge and housekeeping in an ultra-luxury/five-star hospitality environment is preferred, background in Forbes Travel Guide, LQA standards is an advantage, • Strong organizational skills and the ability to maintain performance under high pressure., • Strong command and excellent communication skills, both written and verbal, including record-keeping and handover, • Excellent grooming, etiquette, and interpersonal communication, • Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs., • Creative and service oriented with keen eye for detail., • Results driven, with the ability to demonstrate initiative and work under minimal supervision., • Working knowledge of relevant software (Property Manager System, MS Office Suite), • Prior knowledge of specifically Opera, Alice (or other itinerary building software – ie SpaSoft etc.), and HotSoS is preferred. Physical Requirements: • Required to stand and assist guests for extended periods, enduring 8-hour shifts or more, • Working in rotating shifts, including overnight, • Long hours may be required, and working on weekends and public holidays, • Light to heavy work - exerting up to a 50-pound of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Additional Information • Hourly Wage: Introductory rate of $26.86 and, after successful completion of 90-day probationary period, rate will adjust to $29.84, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Floater Position Requirements • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc., • Ability to maintain confidentiality, • Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional service Benefits include health, dental, and vision insurance, paid time off, and paid sick leave. Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Overview: Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first. The Assistant Banquet and Events Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable perations and high-quality products and service levels. He/she is expected to market ideas to promote business. The Assistant Banquet and Events Manager is responsible for assisting in the management of all aspects of the operation of the Banquet department, and for assisting in ensuring successful events and functions in banquet operations. He/she is responsible for reducing employee turnover; Maintaining revenue and payroll budgets; and meeting budgeted productivity while keeping quality consistently high. The Assistant Banquet and Events Managers is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. Responsibilities: • Prepare Banquet Event Orders (BEOs) as per client needs., • Prepare and submit required reports in a timely manner., • Follow up on all turnovers within 24 hours via telephone and written correspondence., • Respond to requests by Meeting Planners immediately., • Create, manage, and update rooming lists and VIP lists as required for group business., • Maintain trace file as needed., • Use the Partnership Agreement to meet client needs., • Have comprehensive knowledge of all operational departments within the hotel; front office, guest experience, reservations, housekeeping, accounting, restaurants, and engineering., • Interact with outside planners and vendors for event setup., • Maintain pricing integrity and propose upscale menus for clients., • Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature., • Manage existing accounts and follow up with client re-solicitation to capture future business., • Work closely with Sales Managers and keep them informed of issues as they arise., • Manage the function book and adjust space in order to ensure maximum potential revenue., • Be visible on the floor and assist as needed during functions., • Actively be involved in and/or conduct departmental and hotel training to maintain standards of service., • Plan and execute holiday and special events in conjunction with the Director of Sales and Marketing., • Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOP's., • Ensure that hourly banquet associates are trained and understand the prime directives of the department., • Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow., • Assign associates to functions and room set-ups to maximize efficiency., • Respond to guest complaints in a timely manner., • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention., • Assist in preparation of required reports, including (but not limited to) payroll, revenue, employee schedules, and quarterly action plans., • Ensure compliance with all local liquor laws, and health and sanitation regulations., • Ensure compliance with SOPs., • Ensure compliance with requisition procedures., • Supervise all hourly banquet associates., • Conduct staff performance reviews in accordance with Highgate Hotel standards., • Know meeting room setups, maximum capacity, and capabilities for each type., • Use feedback from Meeting Planner evaluations to improve service and quality., • Understand and be able to prepare payroll information and reports., • Ensure consistency with departmental opening and closing procedures., • Conduct pre-shift meetings when appropriate and communicate all relevant pass-on information., • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments., • Carry a phone with a Relay option at all times. Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Ensure overall guest satisfaction., • Perform additional tasks assigned by management to enhance the guest experience. Qualifications: • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain a high standard of personal appearance and grooming in line with luxury hospitality expectations., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel-related areas., • Must be detail-oriented and capable of handling confidential information., • Maintain a warm, friendly, and polished demeanor at all times.

Job Description Overview Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: • Engineering, • Food and Beverage, • Front Office, • Housekeeping

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Employee Benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Ability to make a difference through our Corporate Social Responsibility activities like Planet 21. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description The Room Attendant is responsible for maintaining clean, comfortable, and attractive guest rooms while following company standards and safety and security procedures. This role ensures the timely and proper cleaning of guest rooms on a daily basis, while also responding promptly to guest requests, including turndown service requests, to help deliver a seamless and welcoming guest experience. Qualifications EDUCATION • High school diploma and /or experience in a hotel or related field preferred. TOOLS AND EQUIPMENT • Housekeeping cart, • Vacuum/ broom, • Duster, • Rags, • Disinfectant cleaner, • Furniture polish, • Bathroom cleaner, • Cream cleanser, • Toilet bowl brush, • Sponge, • Mop, • Air refresher, • Keys, • Assignments in handheld device, • Laundry chute PHYSICAL REQUIREMENTS • Long hours sometimes may be required., • Medium work – Exerting up to 50 pounds of force occasionally, and /or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. MENTAL REQUIREMENTS • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Additional Information The hourly start rate is USD $26.95

Job Description Overview Opportunity: House Person Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus • Greet and acknowledge guests in a courteous and friendly manner., • Inspect assigned areas and perform cleaning tasks accordingly., • Collect trash from the service landings and dispose of in outside trash dumpsters., • Vacuum and dust guest corridors., • Pick up bed and other linen from hotel floors and transport to the laundry collection site., • Deliver clean linen to assigned sections., • Report maintenance issues., • Maintain cleanliness and organization of guest areas., • Respond to guest inquiries and assistance., • Work as a room attendant when staffing shortages occur or during peak periods., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma preferred., • Previous housekeeping experience required or equivalent training preferred. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas., • Usage of cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Employee Benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Ability to make a difference through our Corporate Social Responsibility activities like Planet 21. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description The Room Attendant is responsible for maintaining clean, comfortable, and attractive guest rooms while following company standards and safety and security procedures. This role ensures the timely and proper cleaning of guest rooms on a daily basis, while also responding promptly to guest requests, to help deliver a seamless and welcoming guest experience. Qualifications EDUCATION • High school diploma and /or experience in a hotel or related field preferred. TOOLS AND EQUIPMENT • Housekeeping cart, • Vacuum/ broom, • Duster, • Rags, • Disinfectant cleaner, • Furniture polish, • Bathroom cleaner, • Cream cleanser, • Toilet bowl brush, • Sponge, • Mop, • Air refresher, • Keys, • Assignments in handheld device, • Laundry chute PHYSICAL REQUIREMENTS • Long hours sometimes may be required., • Medium work – Exerting up to 50 pounds of force occasionally, and /or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. MENTAL REQUIREMENTS • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Additional Information The hourly start rate is USD $26.95

Job Description Housekeeping Team Member (Part-Time) – HI USA Boston Hostel Are you someone who enjoys creating clean, welcoming spaces and being part of a global community? Join Hostelling International USA at our Boston hostel, where you’ll help ensure travelers from around the world have a comfortable and positive stay. We’re currently hiring Full Time Housekeeping Team Members to support daily operations and maintain high standards of cleanliness throughout the property. This role requires flexibility, including varied shifts, shift times between 6 am and 10 pm, and weekend availability. Position Information: Pay: $18.85 per hour Schedule: This role requires flexibility, including varied shifts, and weekend availability. Status: Part Time Why You’ll Love Working Here: • Complimentary stays at HI USA hostels (based on availability), • Access to discounts on a wide range of brands, • Hands-on training and development, • Opportunities to grow within HI USA, • Supportive and inclusive team environment What You’ll Do: • Prepare guest rooms, dormitories, and shared spaces to meet cleanliness standards, • Clean and sanitize bathrooms, including sinks, toilets, and showers, • Sweep, mop, and vacuum floors throughout the hostel, • Complete laundry tasks such as washing, folding, and restocking linens, • Replace bed linens, towels, and other items as needed, • Maintain kitchen cleanliness, including washing dishes and utensils, • Dust furniture, fixtures, and surfaces in common areas and guest rooms, • Remove trash and recycling daily, • Report maintenance or repair needs to management, • Help monitor and restock housekeeping supplies, • Support light maintenance or grounds tasks as needed What We’re Looking For: • Previous housekeeping experience in a hotel or hostel setting preferred (6+ months), • Ability to work both independently and collaboratively, • Strong attention to detail and time management skills, • Customer service experience is a plus, • High school diploma or equivalent, • Availability to work evenings, weekends, and holidays Physical Requirements: This role requires regular standing, walking, and use of hands and arms. Occasional climbing or balancing may be required. The ability to lift and move up to 50 pounds is necessary. The work environment typically has a moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. About HI USA: At HI USA, we believe travel has the power to create a more understanding world. As a nonprofit organization, we provide affordable lodging and meaningful experiences that bring people together across cultures. If you’re passionate about hospitality and enjoy being part of a mission-driven organization, we’d love to hear from you. Apply today and join our team!

Job Description Battery Wharf Hotel is seeking Room Attendants who possess a friendly and positive attitude. In this role, you will be tasked with cleaning and maintaining guest rooms, public areas, and back-of-house spaces such as the linen room and laundry areas, in accordance with company procedures and standards, ensuring that we exceed our guests' expectations. RESPONSIBILITES & DUTIES • Stocking the cart to guarantee that sufficient cleaning supplies, equipment, and amenities are available for the proper cleaning of each room., • Following knocking procedures before entering a guest room., • Cleaning the assigned guest rooms and ensuring that amenities are replenished in each cleaned room. Completing the entire housekeeping checklist., • Reporting cleaned rooms to the supervisor for inspection., • Notifying any damages or hazards present in guest rooms, such as burned-out light bulbs, broken furniture, or malfunctioning lights., • Securing guest room doors upon exiting., • Maintaining neatness in the corridors and service areas at all times., • Turning in all lost and found items as well as all guest room keys., • Adhering to all company policies and procedures., • Following safety and security protocols and regulations., • Being knowledgeable about department fire prevention and emergency procedures., • Utilizing protective equipment as required., • Reporting unsafe conditions to management., • Reporting accidents, injuries, near-misses, property damage, or loss to management., • Ensuring a safe work environment by adhering to all safety and security procedures and regulations., • All team members are expected to maintain a neat, clean, and well-groomed appearance, as specified in the team member handbook., • Performing any related duties as requested by management., • Assisting other housekeeping personnel as needed. KNOWLEDGE SKILLS & ABILITIES • 1-3 years of prior experience in a similar role., • Bend and reach to dust, clean and make beds., • Stand and walk for varying lengths of time, often long periods., • Talk to many different kinds of people to give information, answer questions and provide required services., • Visually inspect rooms for cleanliness and guest belongings that have been left behind., • Use written communication skills to mark completed rooms on daily paperwork., • Move fingers, arms and hands quickly and easily to perform cleaning duties., • Lift all equipment and supplies on and off cart. PHYSICAL DEMANDS • Pushing heavy carts., • Lifting fifty (50) pounds maximum.

Job Description For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Part-Time Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. In return, we offer a great work environment and excellent benefits, including medical, dental, vision, short and long-term disability, company-paid life insurance, matching 401k, vacation/sick, free meals, and hotel discounts! What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: · Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming · Change and replenish bed linens, towels and guest amenities, as needed · Perform deep cleaning tasks, as needed · Stock, maintain and transport housekeeping supply cart on a daily basis · Dispose of trash and recyclables · Respond to special guest requests in a timely, friendly and efficient manner · Perform guest turn down service, as needed Schedule: Generally 1st shift hours. Days off will vary based on business needs. Weekend availability is required. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job DescriptionWe need someone to help clean the rooms, bathrooms, halls and common areas at our small hotel in Allston. • Hours are flexible but generally in the morning and early afternoon. This is not an evening position., • Be able to carry 50 pounds up a flight of stairs., • $15 per hour. Full Time, • Raises will be based on attitude and dependability., • Please mention if you live in Allston., • Hiring Immediately! Please come to our property at 23 Farrington Ave Allston, MA 02134 and fill out an application. Thanks, John

Job DescriptionCompany Description https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/62835a5f45e8965453f444d3/1484d9f4-6b32-4ec1-9507-c37927799cb6?r=s3-eu-central-1 Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping Room Attendant is responsible for the daily room cleaning as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Inform management of any guest issues as they arise to ensure a quick recovery., • Complete daily checklists., • Report to management any issues with rooms., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Ensure guest privacy and security by correctly following Hotel procedures., • Attend pre-shift meetings for room attendants and housemen., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Always be attentive, friendly, helpful and courteous to all guests, managers and other employees., • Review Housekeeping daily information sheets., • Ensure overall guest satisfaction., • Perform other duties as requested by management.Qualifications Education & Experience: • Previous Housekeeping Room Attendant experience is an asset. Physical Requirements: • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching. General Requirements: • Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend required meetings and training indicated per management., • Maintain high standards of personal appearance and grooming., • Cooperate with all departments by being a great team player., • Must be able to maintain confidentiality of information., • Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day., • Must have an eye for details to ensure perfectly cleaned rooms., • Perform other duties as requested by management. Additional Information • Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping House Attendant is responsible for the distribution of sheets, collecting dirty linen and towels, ensuring that the floors are stocked up with amenities, cleaning supplies and linen and running items to butlers when needed. These tasks should be completed while being attentive, friendly, efficient, and courteous, providing all guests & colleagues. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Inform management of any guest issues as they arise to ensure a quick recovery., • Complete daily checklists., • Report to management any issues with rooms and or public areas., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Ensure guest privacy and security by correctly following Hotel procedures., • Attend pre-shift meetings for room attendants and housemen., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Always be attentive, friendly, helpful and courteous to all guests, managers and other employees., • Review Housekeeping daily information sheets., • Ensure overall guest satisfaction., • Other duties as assigned.Qualifications Education & Experience: • Previous Housekeeping House Attendant experience is an asset. Physical Requirements: • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching. General Requirements: • Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend required meetings and training indicated per management., • Maintain high standards of personal appearance and grooming., • Cooperate with all departments by being a great team player., • Must be able to maintain confidentiality of information., • Collect clean and soiled sheets and towels from floors., • Stock the floors with amenities and linen., • Run items requested by the guest or the attendant to the rooms and or butlers., • Deliver Guest’s laundry to their room or Butler. Perform other duties as requested by management. Additional Information • Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job Description About the job: We are searching for highly skilled House Cleaning Technicians, house cleaners, and housekeepers who take pride in their work. You will be responsible for cleaning, vacuuming, washing, dusting, mopping and sanitizing all areas and surfaces of our clients’ homes, apartments and small offices. What does it pay? We pay an average of $15-$25 per hour, plus benefits. That's about $600-$900 per week plus tips every week. Why work with us? We believe if our employees are happy, they’ll do their work with passion while we help them accomplish their goals and dreams. We also understand what it takes to be a good cleaning technician, which is why we respect, value and pay very well for great talent. Benefits: Disability insurance and on-the-job accident protection. Get paid and learn: Your training will be paid ($15/hr). No experience is required. Applicants must be used to physical labor, standing for 6-8 hours a day. Job Security: The cleaning industry is considered essential labor! It’s the best time to join us, and it’s a job that will always be needed. Paid vacation: Enjoy one week of leisure time to rest or spend quality time with your loved ones; available after 12 months of consecutive employment. Two weeks are paid after 3 years of employment. Weekly ACH payment: You will receive a weekly payment (direct deposit to your bank account). Family-friendly schedule: You’ll have 6 national holidays off and 5 pre-approved days for personal appointments. Do I work alone or on a team? Cleaning jobs are mostly performed “solo,” or by one technician. In the event of larger jobs, you’ll be assigned to a team. You must have your own car to be able to carry cleaning supplies and mobilize to the work sites. All of the teams are dispatched from our office or your home directly to customer locations. How do I check my schedule? We use a scheduling app on our phones, where you can easily pull up your daily schedule. How do I get paid? We pay using direct deposit to your bank account. We use a digital payroll system where you’ll be able to see your weekly payment and pay stubs. Job requirements: Over 21 years of age Free of drugs and felonies Authorized to work in the US (citizenship, residence, work permit) Must own a vehicle and smartphone Valid car insurance and driver's license Verifiable work history and references, preferably 1 year or more Excellent attitude and work ethic Join our team by applying below. Questions? Please contact our office 334-3RD-HAND (334-373-4263) Housecleaner - House cleaning jobs - House cleaning technician jobs - Housekeeping jobs - Janitorial Cleaner - Professional House Cleaner - Residential cleaner - Part time maid - Hotel housekeeping jobs

Job Description Overview Opportunity: Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Executive Housekeeper – Operations Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures., • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety., • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns., • Prepare schedules based upon occupancy and assign duties to associates., • Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner., • Prepare required paperwork pertaining to departmental functions., • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction., • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety)., • Maintain departmental expenses in line with the budget as described by the General Manager., • Ensure compliance with specific brand standards., • Be aware of and communicate service scores to drive improvement and higher guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • One year previous housekeeping supervisor experience required. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Laundry Attendant Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction. Your Growth Path Room Attendant – Housekeeping Supervisor – Executive Housekeeper Your Focus • Sort, count, and pre-treat soiled linen in preparation for laundering., • Load and unload washers and dryers., • Maintain equipment as trained., • Fold, store and distribute towels and linens., • Practice safe work habits and wear protective safety equipment., • Assist with other housekeeping tasks in the event of staffing shortages., • Maintain clean work areas., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • Prior housekeeping experience is desirable. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends or alternate shifts., • Requires standing for extended periods, walking, pushing, pulling, bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending., • Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Inform management of any guest issues as they arise to ensure a quick recovery., • Complete daily checklists., • Report to management any issues with rooms., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Ensure guest privacy and security by correctly following Hotel procedures., • Attend pre-shift meetings for Turndown attendants and housemen., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees., • Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests., • Turndown each assigned room per management list., • Handle items for "Lost and Found" according to the standards., • Keep all hallways, public areas and closets clean, neat, swept and vacuumed., • Prepare housekeeping cleaning cart for next day’s use., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Review Housekeeping daily information sheets., • Ensure overall guest satisfaction., • Other duties as assigned.Qualifications Education & Experience: • Previous Housekeeping room attendant experience is an asset. Physical Requirements: • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching. General Requirements: • Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend required meetings and training indicated per management., • Maintain high standards of personal appearance and grooming., • Cooperate with all departments by being a great team player., • Must be able to maintain confidentiality of information., • Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day., • Must have an eye for details to ensure perfectly cleaned rooms., • Perform other duties as requested by management. Additional Information • Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Description: We are seeking a hands-on dynamic individual to join our team as Assistant General Manager. The Assistant General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management to guest relations with a strong emphasis on F&B operations. The Assistant General Manager is an ambassador for the hotel and provides leadership and strategic planning to all departments in support of our service culture, maximized operational performance and guest satisfaction. Responsibilities: • Practices a hands-on and engaging leadership style, training and leading team members to delivery top of class guest experience., • Determines processes that identify and resolve problems and improve the guest experience., • Perform administrative duties that comply with all accounting procedures and SOP’s, including the timely and accurate completion of payroll., • Coordinate all special guest programs, amenities, arrangements, etc. between all departments (Sales, Front Desk, F&B, Housekeeping, and Shuttle Service), to ensure flawless execution of guest expectations., • Participate in Interviewing, hiring, coaching and counselling associates., • Participate in associate orientation and coordinate position on-boarding process., • Monitoring of staff to ensure the adherence to established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with field office support staff and property owners., • Achieve budgeted revenue and profit goal while balancing cost containment with guest and employee satisfaction., • Communicating clearly in written and verbal forms with the ability to present concepts and ideas to management, peers, and associates., • Complete and print all required daily/weekly/monthly reports, records, and logs, as needed., • Assist with administrative tasks pertaining to the various hotel departments., • Serve as Manager On Duty., • Lead by example to build morale and teamwork engagement., • Communicates goals and objectives and inspires associates to achieve those goals., • Other duties as assigned. Financial & Accounting Responsibilities • Assist with Accounts Payable as directed, this includes processing Invoices and M3 Duties as directed by the General Manager, • Maintain records of financial transactions reported by various departments., • Balance all cash, check, credit card and ledger accounts per proper protocol., • Accountable for maintaining banks and/or cash drawers in the F&B area., • Other duties as assigned by the General Manager SUPERVISORY RESPONSIBILITIES: • Responsible for recruiting, hire, train, schedule and supervise F&B department personnel, ensuring the department is appropriately staffed in accordance with Company SOP., • Must possess strong communication skills and demonstrate leadership abilities., • Must exercise discretion, finesse and good judgment in handling issues that arise during the course of business., • Able to proficiently handle multiple simultaneous demands. The benefits package offered to eligible associates that includes: • Medical, Dental, and Vision Insurance, • Long Term Disability and Life Insurance, • 401(k) retirement plan with Employer Match, • Vacation, • Sick time, • Brand specific team discounts Requirements: Requirements: • Must be able to effectively handle employee relations issues and resolve guest complaints., • Must possess strong attention to detail., • Must be able to handle difficult guest or employee situations in a tactful manner., • One to three years related experience and/or training, or equivalent combination of education and experience., • Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel., • Must be able to operate basic office machines, i.e., copier, fax, printer, etc., • Must be flexible in hours and days worked., • Availability on holidays and weekends., • Must have strong organizational and time management skills., • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities., • Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests., • English verbal and written communication skills., • Must be Serve Safe certified within 60 days of employment. PI886853d08f62-37820-41141491

Job Description We are adding to our staff and looking for a Room Inspector to help lead our hardworking housekeeping team! We offer excellent benefits, including vacation, sick and holiday pay, medical/dental/vision, company-paid life insurance, long-term/short-term disability, matching 401k, FREE PARKING, FREE MEALS, hotel discounts, and more! What you will do: You will ensure that the staff of the housekeeping department cleans and maintains guest rooms and public space in accordance with guest expectations and standards. This will include daily room assignments and inspections; assisting in ongoing training, guidance and communication with staff. What you should bring to the table: Excellent communication skills ,English is a must. Strong computer-based skills are required for this position as well. A self-starting personality with an even disposition. A willingness to “pitch-in” and help co- workers with job duties. Computer skills to be able to review occupancy and assign rooms among other software platforms required for the position. When you will work: Hotels are open 24 hours a day, 7 days a week. Full availability to be scheduled based on business demands is important.

Job DescriptionDescription: The Ramada Hotel has immediate openings for Front Desk Attendants to join our Team. We are looking for Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities include: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs · Maintain updated records of bookings and payments Requirements · Work experience as a Hotel Front Desk Agent, Receptionist or similar role · Experience with hotel reservations software, like OPERA and/or CHOICE · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred. Physical Demands · Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance Requirements:

Additional Information Job Number 26082959 Job Category Property Leadership Location 120 Broadway, Cambridge, Massachusetts, United States, 02142 VIEW ON MAP (https://www.google.com/maps?q=120%20Broadway%2C%20Cambridge%2C%20Massachusetts%2C%20United%20States%2C%2002142) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $161,000-$210,000 annually Bonus Eligible: Y Stock Package: Y JOB SUMMARY Functions as the primary strategic business leader of the MSB property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share. Leads the team in the development and implementation of property-wide strategies. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Strives to align the objectives and goals of Marriott and property owners to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The GM is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. CANDIDATE PROFILE Education and Experience - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. CORE WORK ACTIVITIES Business Strategy Development and Execution - Stays current with industry trends and monitors strengths and weakness of competition. - Develops and executes business plans designed to maximize property customer satisfaction, profitability, and market share. - Verifies that property business plans are aligned with Marriott brand business strategies. - Translates Marriott global strategic plan into one that can be executed on property. - Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability. Managing Property Operations and Department Budgets - Verifies that service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.). - Provides timely, real-time feedback to management and hourly employees on service and operational standards; including feedback on even the smallest of service and operational details. - Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. - Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day. - Prepares for QA audits (i.e., daily and pre-visit activities). - Reviews and follows up on property guest satisfaction scores and comments. - Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). - Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. - Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats). - Delegates responsibilities for operations and projects to appropriate level of employee. - Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas. Managing and Sustaining Sales and Marketing Strategy - Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.). - Works with sales team to establish property sales strategy, goals, and action plans. - Identifies and champions creative marketing solutions that fit the brand and property needs. - Participates in the property sales review (PSR). - Manages relationships with decision makers at top accounts. - Develops innovative means for capturing new streams of revenue through property amenities. - Interacts with in-house guests to prospect for new sources of business. - Verifies that direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate. - Identifies key revenue generating stakeholders and customers and communicate information to sales offices. - Coaches and reinforces employee selling strategies that take advantage of property amenities. - Verifies that all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments. - Participates in and hosts customer recognition events to drive sales. - Understands and leverages sales and marketing advantages over competitor properties within market. - Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance. Managing Profitability - Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. - Measures, analyzes, and communicates property performance using a variety of financial/nonfinancial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data. - Updates and communicates profit forecasts to employees. - Initiates action to support property revenue and profitability goals. - Understands how food and beverage product variability can affect profitability. - Reviews and signs off on invoices. - Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues. - Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report). - Reviews property performance on period basis with Area Director. - Verifies compliance with Avendra. Maintaining Revenue Management Goals - Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.). - Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.). - Balances inventory to ensure same-day sellouts. Managing Relationships with Property Stakeholders (e.g., Owner and Above Property) - Keeps brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and employee engagement. - Prepares and presents reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance. - Conducts property critique. - Conducts annual business reviews. - Participates in ad hoc owner conference calls and responds appropriately to owner requests. - Responds to above property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.). Managing and Conducting Human Resource activities - Leads employees through property changes, and helps them transition into new property roles. - Understands the performance expectations for all positions within the property (e.g. front desk employee, gourmet attendant, etc). - Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.). - Facilitates cross training to support employee professional growth and operational excellence. - Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). - Conducts performance review process for direct reports (including LPP, career plan form, development plans, employee information form, mid-year check-ins, 90-day check ins for new employees, etc.). - Creates succession plans for future job openings. Additional Responsibilities - Manages e-mail. - Manages daily paper mail. - Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.). - Provides follow-up information to Area Director and other MSB managers. - Prepares for Area Director visits (e.g., pulling and consolidating relevant reports). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville, MA 02145 The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes., • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Essential Du Night Auditor, Auditor, Audit, Operations, Accounting

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring "America's Walking City," with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House. The Director of Rooms at Four Seasons Hotels and Resorts is a key executive leader responsible for orchestrating a seamless, world-class guest experience from arrival to departure. In this role, you will oversee the strategic vision and daily operations of all Rooms Division departments, including Front Office, Housekeeping, Guest Services, and Spa. As a champion of our Four Seasons service culture, you will mentor a diverse team, manage operational budgets, and drive consistent execution of our global brand standards. Salary Range: $130,000 - $143,000 FREE Medical and Dental insurance for you and your eligible dependents. Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company. Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program. Complimentary meals at our employee cafeteria. 401k participation with company matching program. Complimentary Life insurance. Vacation & Paid Sick Time Off. And much more!

Location: Hyde Park, MA (PriceRite of Hyde Park) Title: Clerk; Part Time Job: General Clerk Supervised by: Store Manager, Assistant Store Manager, Produce Manager, Meat Supervisor, Front End Manager, Front End Supervisor, Closing Supervisor At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team Member to support that purpose and our overall values. On your journey at Price Rite, you will learn a variety of departments, and skills, necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers. To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are: • Safety, • Friendliness, • Presentation, • Efficiency Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career. Job Summary: To maintain a high level of presentation and cleanliness while pricing, stocking and rotating merchandise in any department; to maintain neat, clean and visually appealing departments: to provide our customers with accurate, friendly and efficient checkout service; to accurately scan items, collect proper payment; and to provide proper change if necessary; and to perform other tasks as required in an efficient and safe manner, within Company policy. Minimum Required Qualifications: • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language., • Ability to perform basic math skills., • Ability to make change with all denominations of American currency., • Ability to stand/ walk for the duration of a scheduled shift., • Ability to adhere to all local, state and federal health and civil code regulations., • Ability to operate equipment as required by department, i.e. case cutter and U-Boats., • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 75 lbs., • Ability to provide customers with superior service., • Maintain a neat, well-groomed appearance at all times and observe company dress code policies., • Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences., • Ability to tolerate moderate amounts of dust and cleaning agents during routine housekeeping duties., • Ability to work in varying temperatures from cold to hot., • Ability to work cooperatively with others., • Ability to climb a ladder to retrieve items from overhead racking and storage areas., • Ability to meet all work schedules and comply with all time and attendance policies. Essential Job Functions: • Maintain a clean, neat, organized and safe work environment., • Maintain all department sanitation and QA standards including cleaning and sanitizing all work surfaces, utensils and equipment, sweeping, mopping, removing cardboard and trash as needed, and being able to operate a baler or compactor. Keep floor clear of debris and spills., • Check products received against an invoice., • Use a slicing machine and related equipment where applicable., • Prepare and replenish product for sale in any department where applicable., • Always operate equipment with all safeguards in place and in good operating condition. Observe safe methods of performing all duties., • Comply with all store rules, Company policies, safety requirements, security standards and all local, State and Federal health and civil code regulations., • Dress according to company policy to include white shirt, black pants, apron, name badge., • Comply with QA hand washing standards and use disposable gloves when handling unpackaged foods., • Greet all customers and provide them with prompt, courteous service and assistance., • Follow approved procedures for receiving, code dating, preparing, storing, and price marking, scaling, and restocking products to ensure quality, accuracy and product rotation and protection., • Adhere to all Federal, State, and Local regulations as they pertain to all departments., • Keeps displays and display cases stocked and properly turned and faced at all times in accordance with all department standards., • Control freshness, quality and temperature of product by following safe food handling procedures., • Understand operation of cash register and follow all cash handling procedures., • Accurately identify and scan product under correct department (when necessary), process all forms of accepted payments, collect proper payment and provide proper change., • Handle damaged or return-to-stock products according to company policy, with priority attention given to refrigerated, perishable items, and sell by date., • Be knowledgeable in the company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products., • Check refrigeration equipment for proper performance regularly; report any failure immediately as directed., • Removes trash to designated area. Removes cardboard to baler area and operates baler., • Completes price changes as directed by department manager., • Utilize and maintain equipment as required by department; report any equipment problems immediately., • Complete all applicable department training programs., • Retrieve carts from the parking lot., • Must be 18 years old or older to operate balers, hi-los, power jacks, slicing machines, etc., • Perform other duties as required Job Expectations: Part Time work hours our business requires a flexible scheduling consisting of days, evenings and weekends. Weekly average hours for a part time clerk is 12-25. Hours fluctuate weekly in accordance with business. Part Time Training Requirements All Team Members are provided paid training and are expected to successfully complete all essential components of training within the first 30 days. This includes web based and hands-on training. NOTE: TEAM MEMBERS MUST BE 18 YEARS OR OLDER TO OPERATE BALERS, HI-LOS, POWER JACKS AND SLICING MACHINES Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. Benefits Overview Perks and Benefits Competitive Wages 401k Savings Program Flexible work schedules Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts Paid opportunities to participate in community events Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events Team Member Referral Bonus Ongoing training and career preparation Apply Now Location Details Price Rite PriceRite of Hyde Park Hyde Park, MA 02136 See all jobs at this location

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! The Four Seasons One Dalton is seeking an experienced Director of Housekeeping. The Director of Housekeeping ensures that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. The candidate must have experience in a luxury, fast paced, hospitality environment. • Manages the staff of the Housekeeping Department., • Interviews and trains the staff., • Schedules staff. Makes or coordinates the daily assignment of work., • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible., • Assures the financial goals of the department are being met. Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Salary Range $105,000 - $110,731 ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance MATCHED 401(k) Retirement Plan after 1 year COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world COMPLIMENTARY daily Employee Meals DISCOUNTED Parking and Public Transportation COMPLIMENTARY Laundry ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: • Engineering, • Food and Beverage, • Front Office, • Housekeeping This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location,

Accepting applications for hourly hotel positions. Explore opportunities in the following areas: • Engineering, • Food and Beverage, • Front Office, • Housekeeping HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Age Front Desk, Agent, Overnight, Hotel

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Boston - Somerville 23 Cummings Street Somerville, MA 02145 The Room Attendant will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel following all of the Brand and CDC guidelines for cleanliness. • Thoroughly clean and sanitize guest rooms on a regular schedule, daily., • Remove all trash and dirty linen from public spaces, hallways, and rooms., • Keep all hallways, public areas and closets clean, neat and vacuumed, • Restock cart with cleaning and sanitization supplies such as bleach, mops, wipes, brooms., • Replenish chemical bottles., • Ensure overall cleanliness satisfaction for all rooms, public spaces, and guest touch points., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Clean and sanitize according to CDC and brand standards, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Are you a passionate leader who takes pride in creating exceptional guest experiences? At Holiday Inn Boston Cambridge Area, we're looking for a dynamic and detail-driven Housekeeping Manager to lead our housekeeping operations and elevate the standard of cleanliness and hospitality our guests expect. In this vital leadership role, you'll inspire and guide a dedicated team, ensure every space shines, and play a key part in delivering memorable staysevery single day. • Lead and support a high-performing housekeeping team to consistently exceed cleanliness and service standards, • Train, coach, and motivate team members to deliver outstanding guest experiences, • Oversee daily operations, including scheduling, staffing, and payroll, • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure quality, safety, and attention to detail, • Collaborate with other departments to promptly address guest needs and enhance their stay, • Manage inventory and ensure adequate supplies, linens, and equipment are always on hand, • Champion health, safety, and sanitation protocols to maintain a safe and welcoming environment, • 2+ years of housekeeping management (or similar leadership experience) in hospitality, • Strong leadership presence with excellent communication and interpersonal skills, • Exceptional organization, time management, and problem-solving abilities, • Knowledge of cleaning processes, chemicals, and safety procedures, • Flexibility to work weekends, holidays, and varying shifts as needed, • High school diploma or equivalent (hospitality-related education a plus), • Experience with budgeting and payroll is preferred, • Salary: $50,000 $55,000 annually (paid bi-weekly), • Comprehensive health, dental, and vision insurance, • 401(k) retirement plan, • Optional supplemental insurance plans, • Paid time off and vacation, • Professional development and career growth opportunities, • Employee hotel discounts, • Free parking As part of a globally recognized hospitality brand, Holiday Inn Boston Cambridge Area offers more than just a jobwe offer a place to grow. Located in vibrant Somerville, MA, our hotel is built on a culture of teamwork, respect, and excellence. Here, your leadership will make a real impact, your ideas will be valued, and your career can thrive. We are an Equal Opportunity Employer.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you! We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: • Help guests discover their "Wanderlust" experience, • Provide exceptional customer service by being engaging and taking sincere interest, • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established, • Help to resolve problems and "WOW" guests through recovery when things aren't quite right, • Supervise daily shift process ensuring all team members adhere to standard operating procedures, • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day, • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation, • Maintain the Sundries shop, keeping up with inventory and ordering as necessary, • Training all new Front Desk Agents to provide exceptional customer service, • Promote and sell special hotel programs, • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information, • Be knowledgeable of all emergency procedures and policies, • Maintain house bank, • Communicate all pertinent information to manager on duty, • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, • Assist other departments as needed What are we looking for? Qualifications: • Must be available to work a flexible schedule to include nights, weekends and holidays, • High school diploma or equivalent, • Previous hotel or resort experience preferred, • A strong desire to make an impact on other people, • An outgoing and engaging personality, • Computer skills, • Excellent verbal and written communication skills, • Ability to work in a fast-paced setting, • Ability to stand for the duration of the shift Compensation: $21.00 - $22.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Location: Hyde Park, MA (PriceRite of Hyde Park) At Price Rite, our purpose is "to care deeply about people, helping them to eat well and be happy"! We want everything you do as a Price Rite Team Member to support that purpose and our overall values. On your journey at Price Rite, you will learn a variety of departments, and skills, necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers. To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are: • Safety, • Friendliness, • Presentation, • Efficiency Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career. Job Summary: To deliver a great customer experience while safely and efficiently unloading and processing the delivery in the Grocery Department; to maintain a neat, clean and visually appealing department and to perform other tasks as required in an efficient and safe manner, within policy. Minimum Required Qualifications : • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language., • Ability to perform basic math., • Ability to stand/walk for the duration of a scheduled shift., • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs., • Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences., • Ability to tolerate dust and chemical agents during routine housekeeping duties., • Ability to interact with Customers in a friendly and helpful way., • Ability to work cooperatively with others., • Ability to work all assigned work schedules and comply with all time and attendance policies. Generally between 9pm and 7am., • Understand and follow directions given, • Ability to work in cold climates. Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following : • Follow approved procedures for receiving, code dating, preparing, storing, and price marking, arranging, and restocking products to ensure quality, accuracy and product rotation and protection., • Unload and secure received product in appropriate storage areas using power or hand jack, carts, U-boats or bossies as needed., • Block and face all products in accordance to Company policy or as assigned. Ensure that featured sale merchandise is attractively signed to stimulate sales. Handle all product not worked to the shelf according to department standards., • Maintain a clean, neat, organized and safe work environment., • Maintain Department sanitation and QA standards, including sweeping, mopping, removing cardboard and refuse as needed,, • Operate a baler or compactor., • Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Night Crew operation., • Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations., • Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs., • Unload trucks and transport merchandise to Grocery Department that weights 25 lbs., and that occasionally weights 50 lbs., • Stand in designated work area for duration of scheduled shift, which may exceed 8 hours per day., • Check prices and be knowledgeable about location of items in the store., • Understand and adhere to Company shrink guidelines as relates to departmental operations., • Follow Company procedure for reclamation, disposal of cardboard, and plastic., • Maintain communication within the Department and Company., • Assist Department Manager as needed., • Dress and groom according to Company policy., • Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food., • Greet all Customers and provide them with prompt, courteous service and assistance., • Observe all safety regulations when operating equipment., • Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date., • Check refrigeration equipment for proper performance regularly; report any failure immediately (where applicable)., • Be knowledgeable in the various types of products carried in the store., • Utilize and maintain equipment as required by department; report any equipment problems immediately., • Complete all applicable department training programs., • Maintain punctual and regular attendance., • Work overtime as assigned., • Work cooperatively with others., • Must be 18 years or older to operate balers, hi-lo's, power jacks., • Perform other duties as assigned. Important Disclaimer Notice : The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment. Benefits Overview • Competitive Wages, • 401k Savings Program, • Flexible work schedules, • Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays, • Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts, • Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts, • Paid opportunities to participate in community events, • Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events, • Team Member Referral Bonus, • Ongoing training and career preparation Apply Now Location Details Price Rite PriceRite of Hyde Park Hyde Park, MA 02136 See all jobs at this location

Bring your energy to the role of Hotel Housekeeping Associate to perform daily responsibilities with dedication. Work with your team to maintain efficiency and service quality. Work with your team to maintain efficiency and service quality. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career growth.

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here! An Invitation to Set the Standard for What a Guest Feels Before a Single Word Is Spoken Before a guest meets the front desk agent, before they taste the food, before they hear the music in the lobby, they feel the room. The crisp weight of the sheets. The scent in the air. The way the light hits a perfectly made bed. The absence of a single thing out of place. That moment, the one where a guest walks into their room and exhales, where their shoulders drop and they think "I am exactly where I am supposed to be," that moment belongs to Housekeeping. And the leader who makes that moment possible, every single time, in every single room, is the Director of Housekeeping. In 2027, our property is undergoing a full-scale transformation from a traditional hotel brand into a lifestyle brand. We are not just refreshing the rooms. We are reimagining the entire physical environment, every surface, every texture, every scent, every detail that a guest touches, sees, and feels during their stay. The Director of Housekeeping will be the person who translates that brand vision into a tangible, sensory experience across 304 rooms and every public space in the building. This is not maintenance. This is brand architecture. We are looking for the leader who understands that housekeeping is the foundation of everything a lifestyle hotel promises. The person who sees a guest room not as a space to be cleaned but as an experience to be curated. The person who builds teams that take personal pride in perfection and creates systems that make excellence repeatable at scale. The person who knows that in the best hotels in the world, the Housekeeping department is not behind the scenes. It is the scene. If you have ever walked a floor and noticed the one detail that was a quarter inch off before anyone else did, if you have ever built a housekeeping team that operated with the precision of a luxury brand and the heart of a family, if you believe that the physical environment is the most powerful form of hospitality, keep reading. We wrote this for you. The Vision: From Clean Rooms to Curated Environments The standard for housekeeping at most hotels is simple: clean, stock, turn. Rooms are serviced on a checklist. Linens are changed. Amenities are replaced. The guest never thinks about it unless something goes wrong. That model is not what we are building. The best lifestyle hotels in the world have proven that the physical environment is the single most powerful expression of brand identity. Every room tells a story through its presentation. The way towels are folded, the quality of the amenities, the consistency of the turndown experience, the freshness of the air, the spotless precision of the public spaces, these are not operational details. They are brand promises. And the Director of Housekeeping is the person who keeps those promises 304 times a day, every day, without exception. Our 2027 transformation will introduce design-forward interiors, elevated amenity programs, signature scent and sensory elements, and a physical environment that reflects the cultural identity of our neighborhood and the creative spirit of the lifestyle brand. We need a Director of Housekeeping who does not just maintain this vision but who helps shape it, who brings operational mastery and aesthetic sensibility in equal measure, and who builds a department that delivers five-star consistency with lifestyle-brand soul. About Pyramid Global Hospitality Pyramid Global Hospitality is a people-first company managing over 230 properties worldwide. We are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development to help you build a career that matches your ambition. About Property Our hotel is a 304-room property currently in transition to a lifestyle brand, with eight versatile meeting spaces totaling 5,678 sq ft, located in one of Boston's most historic and culturally rich neighborhoods. Our team lives by Core Values centered on personal development, community, and the genuine success of every team member. As part of our lifestyle brand transition, we are reimagining every physical space in the property, from guest rooms to corridors to public areas, to deliver a sensory experience that is warm, design-forward, immaculately maintained, and unmistakably ours. Your Role: The Guardian of the Guest Experience They Can Feel As Director of Housekeeping, you are responsible for every physical space a guest encounters. You will lead, train, and inspire a team of room attendants, housepersons, laundry staff, and supervisors to deliver a level of cleanliness, presentation, and environmental quality that defines the brand. You will own the operating standards, the staffing model, the budget, the vendor relationships, and the relentless daily execution that ensures every room and every public area meets the standard every single time. This is where operational excellence meets design thinking and brand storytelling. Operational Leadership and Standards of Excellence • Direct and oversee all daily housekeeping operations across 304 guest rooms, corridors, public areas, back-of-house spaces, and meeting facilities, ensuring every space meets or exceeds brand presentation standards., • Develop, implement, and continuously refine housekeeping standard operating procedures that reflect the elevated expectations of a lifestyle brand, including room presentation, turndown service, deep cleaning cycles, and public area maintenance., • Conduct daily inspections of guest rooms, suites, corridors, lobbies, restrooms, and all public and back-of-house areas, holding the team to a standard of perfection that is visible, consistent, and repeatable., • Manage the department's operating budget with financial discipline, controlling labor costs, supply expenses, linen inventory, amenity procurement, and vendor contracts while maintaining uncompromising quality., • Establish and maintain inventory control systems for all linens, uniforms, cleaning supplies, guest amenities, and equipment. Forecast needs accurately, prevent waste, and ensure the department is always fully stocked and operationally ready., • Oversee laundry operations, ensuring linen quality, par levels, and turnaround times consistently support the demands of a 304-room property with luxury presentation standards., • Partner with Engineering and Maintenance to identify and address room deficiencies, preventive maintenance needs, and capital project coordination, ensuring rooms are not just clean but fully functional and guest-ready., • Implement and enforce health, safety, and sanitation standards in full compliance with OSHA, local health codes, and brand requirements. Maintain a safe working environment for the entire housekeeping team., • Monitor and manage room status and availability in the property management system, coordinating with the Front Office to maximize room turns, minimize wait times, and optimize guest satisfaction during peak check-in periods. Team Leadership, Development and Culture • Recruit, hire, onboard, and retain a high-performing housekeeping team, building a department culture rooted in pride, accountability, mutual respect, and a shared commitment to excellence., • Lead, mentor, and develop housekeeping supervisors and team leads, empowering them to manage their zones with autonomy, confidence, and the same exacting standards you set., • Create and manage staffing schedules, labor forecasts, and productivity benchmarks that balance operational demands with team wellbeing, ensuring adequate coverage during peak occupancy, group arrivals, and special events., • Design and deliver ongoing training programs that go beyond technical cleaning skills to include brand standards education, guest interaction, attention to detail, sustainability practices, and the lifestyle brand philosophy that makes our property different., • Conduct regular performance evaluations, provide coaching and corrective action when needed, and recognize and reward outstanding performance. Build a team where people want to stay and grow., • Foster a positive, inclusive, and respectful work environment where every team member, regardless of role or background, feels valued, heard, and supported., • Lead daily shift briefings that connect the team to the bigger picture, share guest feedback, celebrate wins, address issues in real time, and reinforce the standard every single day. Brand Experience and Cross-Functional

The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Duties and Responsibilities: • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards., • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction., • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc., • Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures., • When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor., • Minimize waste of supplies and amenities within all areas of housekeeping., • May regularly assist with deep cleaning projects., • Report needed repairs or unsafe conditions to supervisor., • Handle all lost and found items according to established procedures., • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management., • Ensure compliance with federal, state and local laws regarding health and safety services., • Perform other duties as assigned. Qualifications and Requirements: • Some previous housekeeping experience preferred., • Previous background from the extended stay industry preferred., • Ability to speak, read, and write fluent English is preferred; other languages beneficial., • Basic reading, writing and mathematical abilities are preferred., • Frequently standing up, bending, climbing, kneeling, and moving about the facility., • Carrying, lifting or pulling items weighing up to 75 pounds., • Will be required to regularly use commercial cleaning chemicals., • Will be required to work mornings, evening, weekends, and holidays. Pay Range Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits • Medical, Dental and Vision Insurance, • Health Savings Account with Company Match, • 401(k) Retirement Plan with Company Match, • Paid Vacation and Sick Days, • Sonesta Hotel Discounts, • Educational Assistance, • Paid Parental Leave, • Company Paid Life Insurance, • Company Paid Short Term and Long Term Disability Insurance, • Various Employee Perks and Discounts, • Hospital Indemnity, • Critical Illness Insurance, • Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Additional Information Housekeeping Job Number 26091765 Job Category Rooms & Guest Services Operations Location 606 Congress St, Boston, Massachusetts, United States, 02210 VIEW ON MAP (https://www.google.com/maps?q=606%20Congress%20St%2C%20Boston%2C%20Massachusetts%2C%20United%20States%2C%2002210) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $87,000-$109,000 annually Bonus Eligible: Y JOB SUMMARY Manages the execution of all operations in the rooms area departments (Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff. - Leads specific team while assisting with meeting or exceeding property goals. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. - Sets clear expectations, with the General Manager, for the team. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Schedules the team against guest and hours/occupied room goals. - Monitors compliance with standards and procedures. - Performs hourly job functions as needed. Providing Exceptional Customer Service - Provides excellent customer service by being readily available/approachable for all guests. - Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies all team members meet or exceed all hospitality requirements. Managing Profitability - Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities - Interviews and assists in making hiring decisions. - Promotes both Guarantee of Fair Treatment and Open Door policies. - Verifies that orientations for new team members are thorough and completed in a timely fashion. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Front Office personnel according to Highgate Hotel S.O.P.'s., • Conduct regular Front Office Manager meetings to ensure communication is transparent, • Actively participate in Room Division meetings, • Carry a cell phone at all times., • Prepare and conduct all Front Office interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Front Office personnel and execution of Forbes standards., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, close the house as needed, etc., • Attend daily and monthly Rooms Upselling/Merchandizing meetings., • Support Highgate core values; passion, innovation, integrity, ownership and community., • Facilitate, prepare and attend weekly WIG meetings and track results., • Participate in required M.O.D. program as scheduled., • Review Front Office staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., rejected credit cards, employee cashiering discrepancies, etc., • Operate all aspects of the Front Office computer office system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotels S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Create S.O.P.'s and revise existing ones as needed., • Ensure sign off of all Service Standards by Position for Front Office staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Newbury Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Front Office Department on their role in contributing to the guest satisfaction and audit scores., • Monitor all V.I.P.'s and special guest requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis., • Ensure completion of daily MOD checklist., • Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Conduct meetings according to Highgate Hotel standards as required by management., • 2 years Front Office Manager/Assistant Director experience in a luxury hotel required, • 3 years of Hotel Management experience in a luxury hotel required, • Forbes 5-star experience preferred, • Labor relations experience preferred, • a 4-year college degree; or a 2-year college degree and 2 or more years or related experience, • Must be proficient in Windows, Company approved spreadsheets and word processing

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Overview Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first. The Assistant Front Office Manager, supports the Front Office Manager in orchestrating flawless service across all the touchpoint responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Communicate and collaborate consistently with the Sales, Housekeeping, Reservations, and Accounting teams to ensure smooth operations. Ensure consistency with all guest pre-arrival and post-stay processes. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, train, and, when necessary, counsel Front Office and Guest Experience staff in accordance with Highgate Hotel SOPs. Ensure compliance with all Highgate Hotel standards, including Standard of the Day/Week training and effective training procedures. Coordinate and maintain VIP amenities, recognition programs, and special requests, including re-inspecting VIP rooms before arrival. Foster strong employee morale and ensure continuous development of Guest Services and Guest Experience teams. Maximize room revenue and occupancy through daily review of status reports, rate variances, credit reports, house counts, and selling status. Ensure no-show revenue is accurately captured through correct billing. Maintain proper handling of Purchase Orders, invoices, and checkbook accounting in line with Highgate SOPs. Operate and monitor all Front Office computer systems, report functions, and software maintenance. Oversee the timely logging and delivery of guest messages, packages, and mail. Use the Alice application to report Housekeeping and Maintenance issues, and monitor them until they are resolved. Support the implementation of Highgate's service philosophy and departmental procedures. Ensure accurate cash handling and enforce hotel credit policies. Manage Lost and Found procedures and maintain the key control system. Maintain appropriate inventory levels of all front office supplies. Review Front Office reports, Night Audit documentation, logs, and guest request reports daily. Stay informed about corporate programs, including airline mileage and VIP loyalty programs. Maintain organized filing systems for purchases, schedules, forecasts, reports, and logs. Ensure consistency with departmental opening and closing procedures. Manage vendor contracts. Protect guest privacy and security by following Highgate procedures. Conduct pre-shift meetings or provide pass-along communication. Balance and clear room status nightly, resolving any discrepancies with Housekeeping. Manage and organize large turn days, including long-term guest transitions. Understand and monitor out-of-order, out-of-service, discrepant, and show rooms. Record and reconcile charges for amenities and services. Ensure outstanding overall guest satisfaction. Qualifications At least 1 year of related experience required. Supervisory experience required. Labor experience and OPERA experiences preferred. Must be proficient in Windows, Company approved spreadsheets and word processing Long hours sometimes required. Ability to stand during entire shift. Maintain a warm, friendly, and courteous demeanor at all times with guests, managers, and fellow Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Studio Allston is situated in, you guessed it, Allston, a unique neighborhood of Boston, MA.Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination. Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant https://vimeo.com/showcase/5180017/video/347336392 MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Sets up and maintains the grab and go breakfast in accordance with brand standards. Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Understand and communicate in English proficiently to interact with guests and associates. Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Apply good judgment at all times. Manage problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. On occasion one must push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. Frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities include: • Obtaining all necessary information when taking room reservations and following the rate-quoting scenario., • Monitoring all VIP and special guest requests., • Reviewing Front Office log and Trace File daily., • Fully comprehending and operating all relevant aspects of the Front Desk computer system., • Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner., • Being aware of all rates, packages, and promotions currently underway as listed in the Red Book., • Being familiar with all in-house groups., • Being aware of all closed out and restricted dates., • Following and enforcing all Highgate Hotel hotel credit policies., • Completing and ensuring that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed., • Maintaining proper operation of the P.B.X. console and ensuring that all standards are met, if applicable., • Establishing and maintaining good communications and teamwork with fellow employees and other departments within the hotel., • Assisting the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log)., • Having knowledge of and assisting in all emergency procedures as required., • Overseeing and ensuring that all guests are checked in/out in a friendly, efficient and courteous manner., • Being able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner., • Being responsible for issued house bank., • Being able to perform all duties of Guest Services Agent., • Running room status reports in a timely manner and relaying necessary information to affected departments and individuals., • Monitoring key control to maintain hotel security., • Ensuring the maximization of room revenue through Rooms Merchandising., • Answering all guest inquiries in a timely and professional nature., • Being involved in departmental meeting, planning and execution., • Helping maintain productivity levels at or above budgeted standards., • Assisting in training and cross training of new hires and current employees on a regular basis. Qualifications include: • High School diploma or equivalent required., • At least 2 to 3 years of progressive experience in a hotel or a related field required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must have a valid driver's license for the applicable state., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintaining a warm and friendly demeanor at all times., • Being able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Being able to listen to, understand, and clarify concerns raised by employees and guests., • Being able to multitask and prioritize departmental functions to meet deadlines., • Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attending all hotel required meetings and trainings., • Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions., • Being effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

We are adding to our staff and looking for a Room Inspector to help lead our hardworking housekeeping team! We offer excellent benefits, including vacation, sick and holiday pay, medical/dental/vision, company-paid life insurance, long-term/short-term disability, matching 401k, FREE PARKING, FREE MEALS, hotel discounts, and more! What you will do: You will ensure that the staff of the housekeeping department cleans and maintains guest rooms and public space in accordance with guest expectations and standards. This will include daily room assignments and inspections; assisting in ongoing training, guidance and communication with staff. What you should bring to the table: Excellent communication skills, English is a must. Strong computer-based skills are required for this position as well. A self-starting personality with an even disposition. A willingness to "pitch-in" and help co-workers with job duties. Computer skills to be able to review occupancy and assign rooms among other software platforms required for the position. When you will work: Hotels are open 24 hours a day, 7 days a week. Full availability to be scheduled based on business demands is important. Previous hotel housekeeping experience is required. Supervisory experience preferred. • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred), • Leader: Inspires teammates to follow them (Preferred), • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred), • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility, • Self-Starter: Inspired to perform without outside help, • Goal Completion: Inspired to perform well by the completion of tasks, • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization, • High School (Required), • Preferred 1 years: Previous hotel housekeeping experience is required. Supervisory experience preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent and vocational or technical background. Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting. At least 2 years of hotel engineering/maintenance experience. Supervisory Experience: No supervisory experience. License or Certification: Valid Driver's License REQUIRED QUALIFICATIONS Universal Chlorofluorocarbon (CFC) Certification Must meet applicable state and federal certification and/or licensing requirements. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.