Trabajos hotel housekeeping en Boston, MassachusettsCrear alertas

Job Description JOB SUMMARY To inspect rooms and public areas, corridors to maintain high standards of cleanliness. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be able to work weekends and holidays. • Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc., • Ensure all jobs are completed within the shift. ., • Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department., • Expedite special guest requests, such as extra towels, blankets or pillows., • Open and Close Housekeeping Department., • Turns in all lost and found items and all guest room keys., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to management., • Reports accidents, injuries, near-misses, property damage or loss to management., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook)., • Perform any related duties as requested by management., • Assists other Housekeeping Personnel when need., • Must be able to work weekends, and Holidays KNOWLEDGE, SKILLS & ABILITIES • Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred., • Minimum six months inspector experience or one year of comparable housekeeping experience acceptable., • Ability to read and write English in order to complete forms such as a room status report., • Ability to provide clear direction, instruction and guidance to subordinates., • Ability to organize and prioritize work and meet deadlines., • Ability to exercise judgment and implement control over the performance of subordinates., • Talk to many different kinds of people to give information, answer questions and provide required., • High School Diploma: college degree in Hospitality and Hotel Management preferred. PHYSICAL DEMANDS • Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment, • Pushing two hundred (200) pound carts, • Lifting fifty (50) pounds maximum., • Stand and walk for varying lengths of time, often long periods, • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Job Description For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Part-Time Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. In return, we offer a great work environment and excellent benefits, including medical, dental, vision, short and long-term disability, company-paid life insurance, matching 401k, vacation/sick, free meals, and hotel discounts! What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: · Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming · Change and replenish bed linens, towels and guest amenities, as needed · Perform deep cleaning tasks, as needed · Stock, maintain and transport housekeeping supply cart on a daily basis · Dispose of trash and recyclables · Respond to special guest requests in a timely, friendly and efficient manner · Perform guest turn down service, as needed Schedule: Generally 1st shift hours. Days off will vary based on business needs. Weekend availability is required. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping Supervisor is responsible for ensuring the day-to-day operation of housekeeping department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction., • Assist in coaching and motivating colleagues in the department., • Assist in executing Standard of the Week training, using the steps to effective training according to Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies., • Monitor rooms on queue throughout the day, • Ensure that large guestroom turns are managed and organized efficiently., • Ensure consistency with departmental opening and closing procedures., • Maintain and boost employee morale by being present, positive and supporting the team., • Inspect rooms daily and ensure that some rooms are inspected with housekeeping managers daily, • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security by correctly following Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Assist in conducting pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status daily; resolve any discrepancies., • Work on housekeeping rooms reconciliation reports, • Keep track of overtime and shift changes and communicate them to Assistant and Director of Housekeeping for Labor analysis., • Update colleague labor hours in Dayforce, • Monitor all VIP's and special guest requests., • Assign rooms to room attendants following guidelines and procedures to abide by productivity and guest satisfaction, • Coordinate all aspects of the ongoing implementation of the Hotel philosophy of service., • Ensure checklists completed by public and house attendants are accurate, • Hold the Room attendants to their standards of cleaning and credits, • Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements., • Follow Hotel SOP's regarding purchase orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor out-of-order, out-of-service, discrepant and showrooms., • Must maintain constant communication with Front Office and Raffles Butler., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Ensure that employees are always, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards., • Maintain key control system for house keys., • Focus the Housekeeping Department on their role in contributing to the Guest Service Scores., • Monitor all VIP's, special guests, and requests., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at the end of day to ensure all items have been returned. Ensure that the charges are added to the guest’s folio., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects according to scheduled basis., • Ensure overall guest satisfaction., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Perform other duties as requested by management.Qualifications Education & Experience: • At least 2 years of experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience preferred., • Long hours are sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Communicate effectively - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Must be attentively listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Work with staff to enhance their job performance by giving them advice and working with them closely to achieve high performance standards., • Ability to work a flexible schedule., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend all hotel required meetings and trainings., • Maintain high standards of personal appearance and grooming., • Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations., • Cooperate with all departments by being a great team player and work with other Managers to accomplish the common goal to succeed., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management. Additional Information • Hourly Wage: Intro rate at $27.90 - wage after 90-day probationary period at $31.00, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job Description Overview Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: • Engineering, • Food and Beverage, • Front Office, • Housekeeping

Job Description The Hotel LBI you must be able to work Weekends and Holidays. $17.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service * Maintains guest service as the driving philosophy of the operation * Personally demonstrates a commitment to guest service in responding promptly to guests’ needs * Committed to making every guest is satisfied * Meets or exceeds guest satisfaction measures * Ensures hotel standards and services contribute to the delivery of consistent guest service * Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards Room Attendant Duties * Thoroughly clean and re-stock guest rooms per 8 hour shift. * Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up. * Remove all trash and dirty linen from all guest rooms. * Keep hallways, public areas, and closets clean, neat, and vacuumed. * Prepare housekeeping cleaning cart for next day’s use. * Responsible for timely and proper cleaning of guest rooms on a daily basis. * Make beds * Vacuuming. * Dusting * Room setup. * Cleaning guest bathroom up to hotel standards * Approach all encounters with guests and employees in a friendly, service-oriented manner. * Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. * Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations. * Other duties as required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * High school diploma or GED required. * No experience necessary, but previous experience is helpful. * Must be a team player. LANGUAGE AND MATHEMATICAL SKILLS * Ability to effectively present information in small group situations to customers and other employees * Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property REASONING ABILITY Demonstrate the ability to anticipate and solve practical problems or resolve issues. CERTIFICATES, LICENSES, REGISTRATIONS None required at this time. PHYSICAL DEMANDS/ WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Individuals may need to sit or stand as needed for an extended period of time * Reaching above shoulder heights, below the waist or lifting as required to store materials * Proper lifting techniques required * Lift, carry, push, pull, or otherwise move objects over 50lbs * Ability to use various EQP, vacuum cleaners * Work independently with limited supervision. * Must be able to work with various cleaning solutions. * Physically able to do cleaning, lifting, bending for extended period of time In addition to a competitive starting salary, we are proud to offer a full benefits package to full time employees including:PTO timeDirect DepositJob Types: Full and Part-time, requires weekends and Holidays

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping House Attendant is responsible for the distribution of sheets, collecting dirty linen and towels, ensuring that the floors are stocked up with amenities, cleaning supplies and linen and running items to butlers when needed. These tasks should be completed while being attentive, friendly, efficient, and courteous, providing all guests & colleagues. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Inform management of any guest issues as they arise to ensure a quick recovery., • Complete daily checklists., • Report to management any issues with rooms and or public areas., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Ensure guest privacy and security by correctly following Hotel procedures., • Attend pre-shift meetings for room attendants and housemen., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Always be attentive, friendly, helpful and courteous to all guests, managers and other employees., • Review Housekeeping daily information sheets., • Ensure overall guest satisfaction., • Other duties as assigned.Qualifications Education & Experience: • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend required meetings and training indicated per management., • Maintain high standards of personal appearance and grooming., • Cooperate with all departments by being a great team player., • Must be able to maintain confidentiality of information., • Collect clean and soiled sheets and towels from floors., • Stock the floors with amenities and linen., • Run items requested by the guest or the attendant to the rooms and or butlers. Additional Information • Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job Description Position Summary Room Attendants are responsible for the cleaning and preparation of guest cabins and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. The Room Attendant is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards. Essential Functions • Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms., • Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, to maintain a clean, presentable, and attractive facility always., • Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls to have clean and sanitary guest and public restrooms., • Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests., • Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas., • Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs., • Strips bed of all linen and remakes with fresh, checking bedspread, blankets, and bed pads for cleanliness, replacing if soiled., • Lifts mattresses to check for soil between mattresses and under bed., • Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets, and pillows., • Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture to vacuum entire area of carpet including underneath furniture and hard to reach areas., • Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees., • Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution., • Secures and maintains custody of equipment, keys, and supplies, at all times in order to protect and preserve hotel property., • Maintains a friendly, cheerful, and courteous demeanor always., • Performs other duties as assigned, requested, or deemed necessary by management., • Approaches all encounters with guests and crew members in an attentive, friendly, courteous, and service-oriented manner., • Completes all other miscellaneous tasks assigned by Executive Housekeeper., • Ensure compliance with federal, state, and local laws regarding health and safety services. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. All team members are required to fully comply with the rules and standards set forth by the Canopy by Hilton Boston Downtown, Olshan Properties, and Hilton Hotels Corporation. Supportive Functions In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Executive Housekeeper based upon the requirements of the hotel. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills, and abilities and can explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Previous hotel experience preferred., • Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer printouts., • Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing., • Must have upper body strength to lift to 50lbs. continually throughout shift. Must have finger, hand, and upper body dexterity to push, pull and move levers, equipment, and furniture throughout shift. Must be able to work with arms raised above head throughout a shift., • Must be able to maneuver fully loaded housekeeping cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday., • Basic commercial cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Exposure to hazardous chemicals on a continual basis., • Frequently standing up, bending, climbing, kneeling, and moving about the facility., • Will be required to regularly use commercial cleaning chemicals., • Carrying, lifting, or pulling items weighing up to 50 pounds., • Must be able to stand and walk 8 hours or longer in duration. Education: • High School Diploma or equivalent. Experience: • 1 year or more of housekeeping experience, • Hospitality experience is a plus Licenses or certificates: • Any licenses or permits that may be required by law or company regulations. Other: • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts., • This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping Room Attendant is responsible for the daily room cleaning as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Inform management of any guest issues as they arise to ensure a quick recovery., • Complete daily checklists., • Report to management any issues with rooms., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Ensure guest privacy and security by correctly following Hotel procedures., • Attend pre-shift meetings for room attendants and housemen., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Always be attentive, friendly, helpful and courteous to all guests, managers and other employees., • Review Housekeeping daily information sheets., • Ensure overall guest satisfaction., • Perform other duties as requested by management.Qualifications Education & Experience: • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend required meetings and training indicated per management., • Maintain high standards of personal appearance and grooming., • Cooperate with all departments by being a great team player., • Must be able to maintain confidentiality of information., • Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day., • Must have an eye for details to ensure perfectly cleaned rooms., • Perform other duties as requested by management. Additional Information • Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job DescriptionWould you love to interact with travelers from all around the world? Do you want to gain experience in hospitality and tourism in a fun environment? Join Hostelling International USA and explore the endless possibilities and perks of being part of our Boston hostel. We are currently accepting applications for a Housekeeping Associate. The housekeeping associate performs a combination of tasks which maintain the hostel in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. This is a part time position requiring Saturday and Sundays, and flexible availability between 8 am and 10 pm. PERKS include: • Paid Vacation (New Hire waiting periods apply), • FREE stays in other HI USA hostels, subject to availability., • DISCOUNTS on hundreds of brands through our payroll portal., • TRAINING on the job., • OPPORTUNITIES for growth within the organization., • GREAT and friendly work environment.… and more! Responsibilities: • Clean and prepare guest rooms, dorms, and bathrooms meeting established standards., • Mop and vacuum all floors and sweep hostel grounds daily., • Perform laundry room functions including washing, sorting, folding, and ensuring rooms are properly stocked., • Change and wash all bed linens, bedspreads, blankets, and towels as needed., • Wash and put away kitchen dishes and utensils., • Clean and disinfect sinks, toilets, and tub/shower. Restock soap, and toilet paper as needed., • Wash windows and window coverings in all rooms as needed., • Dust all counter tops, dresser tops, furniture, paintings and door jams in rooms and hallways as needed., • Empty all trash cans and recycling on a daily basis and dispose of in designated areas., • Report any broken items such as beds, chairs, and fixtures to management., • Assure all unnecessary lights are turned off as required., • Assist in maintain inventory of housekeeping supplies., • Light maintenance, kitchen maintenance, and grounds keeping as required by hostel. Skills/Qualifications: • High school diploma or GED, • Ability to work independently and as part of a larger team, • Customer service experience a plus, • Strong attention to detail, • Ability to multi-task, • Minimum six months of hostel or hotel experience preferred, • Must be willing to work mornings, evenings, weekends, and holidays as schedules require The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. ABOUT HI USA HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world. At HI USA, our core values of COMMUNITY, RESPECT, INTEGRITY and RELATIONSHIPS are our compass, guiding how we work together to build a better world; and these core values unite us in our mission to help all, especially the young, gain a greater understanding of the world and its people through hostelling. This is a part time position requiring Saturday and Sundays, and flexible availability between 8 am and 10 pm.

Job Description Overview Opportunity: Housekeeping Supervisor Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met. Your Growth Path Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager Your Focus • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.), • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly., • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction., • Issue cleaning supplies and equipment to associates., • On occasion, clean rooms or assist staff with cleaning rooms., • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors., • Supervise laundry employees, if applicable., • Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Practice safe work habits and wear protective safety equipment., • Assist in the breakfast area as needed., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma preferred., • Previous housekeeping experience or equivalent training required., • Previous supervisory responsibility preferred. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: House Person Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus • Greet and acknowledge guests in a courteous and friendly manner., • Inspect assigned areas and perform cleaning tasks accordingly., • Collect trash from the service landings and dispose of in outside trash dumpsters., • Vacuum and dust guest corridors., • Pick up bed and other linen from hotel floors and transport to the laundry collection site., • Deliver clean linen to assigned sections., • Report maintenance issues., • Maintain cleanliness and organization of guest areas., • Respond to guest inquiries and assistance., • Work as a room attendant when staffing shortages occur or during peak periods., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma preferred., • Previous housekeeping experience required or equivalent training preferred. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas., • Usage of cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description About the job: We are searching for highly skilled House Cleaning Technicians, house cleaners, and housekeepers who take pride in their work. You will be responsible for cleaning, vacuuming, washing, dusting, mopping and sanitizing all areas and surfaces of our clients’ homes, apartments and small offices. What does it pay? We pay an average of $15-$25 per hour, plus benefits. That's about $600-$900 per week plus tips every week. Why work with us? We believe if our employees are happy, they’ll do their work with passion while we help them accomplish their goals and dreams. We also understand what it takes to be a good cleaning technician, which is why we respect, value and pay very well for great talent. * Benefits: Disability insurance and on-the-job accident protection. * Get paid and learn: Your training will be paid ($15/hr). No experience is required. Applicants must be used to physical labor, standing for 6-8 hours a day. * Job Security: The cleaning industry is considered essential labor! It’s the best time to join us, and it’s a job that will always be needed. * Paid vacation: Enjoy one week of leisure time to rest or spend quality time with your loved ones; available after 12 months of consecutive employment. Two weeks are paid after 3 years of employment. * Weekly ACH payment: You will receive a weekly payment (direct deposit to your bank account). * Family-friendly schedule: You’ll have 6 national holidays off and 5 pre-approved days for personal appointments. Do I work alone or on a team? Cleaning jobs are mostly performed “solo,” or by one technician. In the event of larger jobs, you’ll be assigned to a team. You must have your own car to be able to carry cleaning supplies and mobilize to the work sites. All of the teams are dispatched from our office or your home directly to customer locations. How do I check my schedule? We use a scheduling app on our phones, where you can easily pull up your daily schedule. How do I get paid? We pay using direct deposit to your bank account. We use a digital payroll system where you’ll be able to see your weekly payment and pay stubs. Job requirements: * Over 21 years of age * Free of drugs and felonies * Authorized to work in the US (citizenship, residence, work permit) * Must own a vehicle and smartphone * Valid car insurance and driver's license * Verifiable work history and references, preferably 1 year or more * Excellent attitude and work ethic Join our team by applying below. Questions? Please contact our office 334-3RD-HAND (334-373-4263) Housecleaner - House cleaning jobs - House cleaning technician jobs - Housekeeping jobs - Janitorial Cleaner - Professional House Cleaner - Residential cleaner - Part time maid - Hotel housekeeping jobs

Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service * Maintains guest service as the driving philosophy of the operation * Personally demonstrates a commitment to guest service in responding promptly to guests’ needs * Committed to making every guest is satisfied * Meets or exceeds guest satisfaction measures * Ensures hotel standards and services contribute to the delivery of consistent guest service * Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards Housekeeping Manager Duties * Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue. * Supervise, train, support, and monitor room attendants, turndown attendants, and housemen * Ensure that housekeeping services are completed in a first-class manner. * Provide guests with professional, efficient, prompt and courteous service * Assign daily tasks to the housekeeping staff. * Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required. * Responsible for clear and effective communication between housekeeping and other departments. * Fill in for staff where necessary. * Order supplies * Report all work orders to engineering/maintenance any and all problems needing repairs. * Focus on GSTS (Special Emphasis on Priority and VIP guests). * Create a courteous friendly, professional, work environment through open line of communication. * Ensure compliance with safety and sanitation standard. * Inspect and maintain hotel rooms daily. * Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists). * Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed). * Approach all encounters with guests and employees in a friendly, service-oriented manner. * Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. * Comply at all times with the Gulph Creek standards and regulations to encourage safe and efficient hotel operations. * Other duties as required * Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control * Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel. SUPERVISORY RESPONSIBILITIES Assist the Assistant General Manager managing the staff company goals and objectives. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * High school diploma or GED required. * Must have at least 2 year experience in a supervisory capacity. * Must be a team leader and a team player. LANGUAGE AND MATHEMATICAL SKILLS * Ability to read and speak English and comprehend simple instructions, short correspondence, and memos

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Housekeeping Manager is responsible for ensuring the day-to-day operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Hotel SOP's., • Execute Standard of the Week training, using the steps to effective training according to Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies., • Ensure that large guestroom turns are managed and organized efficiently., • Ensure consistency with departmental opening and closing procedures., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Hotel SOP's., • Maintain and boost employee morale by being present, positive and supporting the team., • Inspect rooms daily and ensure that some rooms are inspected with Housekeeping Supervisors regularly., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security by correctly following Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status daily; resolve any discrepancies., • Keep track of overtime and shift changes and communicate them to Assistant and Director of Housekeeping for Labor analysis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Hotel SOP's regarding purchase orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments., • Ensure implementation of all Hotel policies and house rules., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property., • Monitor out-of-order, out-of-service, discrepant and showrooms., • Must maintain constant communication with Front Office and Raffles Butler., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Ensure that employees are always, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards., • Maintain key control system for house keys., • Focus the Housekeeping Department on their role in contributing to the Guest Service Scores., • Monitor all VIP's, special guests, and requests., • Review Housekeeping logbook and Guest Request log daily., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at the end of day to ensure all items have been returned. Ensure that the charges are added to the guest’s folio., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects according to scheduled basis., • Ensure overall guest satisfaction., • Other duties as assigned.Qualifications Education & Experience: • At least 2 years of experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Long hours are sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Communicate effectively - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner., • Must be attentively listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always., • Maintain a great work ethic through hard work and dedication., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Work with staff to enhance their job performance by giving them advice and working with them closely to achieve high performance standards., • Ability to work a flexible schedule., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Attend all hotel required meetings and trainings., • Maintain high standards of personal appearance and grooming., • Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations., • Cooperate with all departments by being a great team player and work with other Managers to accomplish the common goal to succeed., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management. Additional Information • Salary from $70,000 to $75,000, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: We're currently hiring for two separate roles in our Boston, Massachusetts market, with one position based at Kasa Fenway and the other at Kasa Commons. Time Commitment: approximately 32-40 hours Anticipated Schedule: Flexible - including nights, weekends, and holidays. The Role The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the East portfolio, supporting efficient and successful operations for The Boston market. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes • Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit., • Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work., • Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks., • Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners., • Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends., • Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department., • Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs., • Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development., • Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.Required policy information:, • Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics., • Key Initiative: Identify and communicate on-site issues., • Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines., • Key Initiative: Participate in preventative maintenance program., • Role Objective 2: Complete tasks that drive productivity within the operation., • Key Initiative: Complete brand standard inspections to gather property-level data., • Key Initiative: Decrease the number of after-hours calls and inquiries. Curious about the Kasa experience? Save 15% when you book on kasa.comBenefits * Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • The Pay: The starting base pay range for this role is $28.00 - $30.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure. * Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job Description About the Role: The Housekeeping Supervisor plays a critical role in ensuring the cleanliness, safety, and overall presentation of the facility, contributing directly to guest satisfaction and operational excellence. This position involves overseeing the daily activities of the housekeeping team, ensuring that all cleaning standards and protocols are consistently met or exceeded. The supervisor will coordinate schedules, manage inventory of cleaning supplies, and conduct regular inspections to maintain high-quality service. Additionally, the role requires training and mentoring staff to promote a productive and positive work environment. Ultimately, the Housekeeping Supervisor ensures that all areas under their responsibility are maintained to the highest standards, supporting the reputation and smooth operation of the establishment. Minimum Qualifications: • High school diploma or equivalent., • At least 2 years of experience in housekeeping or custodial services, with a minimum of 1 year in a supervisory or leadership role., • Knowledge of cleaning chemicals, supplies, and equipment usage., • Ability to read and understand safety and operational procedures., • Experience working in a hotel, resort, or similar hospitality environment., • Certification in hospitality management or related field., • Familiarity with inventory management software and scheduling tools., • Demonstrated ability to lead diverse teams and manage conflict effectively., • Supervise and coordinate the daily activities of housekeeping staff to ensure efficient and thorough cleaning of guest rooms, public areas, and back-of-house spaces., • Conduct regular inspections to ensure compliance with cleanliness standards, safety regulations, and company policies., • Manage inventory control of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels., • Train, mentor, and evaluate housekeeping team members to enhance performance, teamwork, and adherence to procedures. The Housekeeping Supervisor utilizes strong leadership and interpersonal skills daily to motivate and guide the housekeeping team, ensuring tasks are completed efficiently and to standard. Organizational skills are essential for managing schedules, coordinating supply orders, and maintaining accurate records. Communication skills are critical for effectively conveying expectations, providing feedback, and collaborating with other departments to meet guest needs. Knowledge of cleaning techniques and safety protocols ensures that the environment remains safe and hygienic for both staff and guests. Additionally, problem-solving skills are frequently applied to address operational challenges and improve service quality. United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

Job Description Responsible for the cleanliness of entire lobby; all entrances, including glass doors, windows; Men’s and Ladies Rooms; Front Office Reception; Lounge; Markets. Also, to perform other miscellaneous jobs as requested by senior housekeeping manager. Maintenance and cleanliness of all equipment used by him/her. Also, to be hospitable to our guests and to other associates. Responsibilities • Provide the highest quality of service to the customer at all times, • Must be physically fit and have the ability to bend, stoop, and lift., • Must be reliable; willing to work weekends and holidays., • Clean and maintain the lobby and lounge area as needed., • Assist in the distribution of soiled linens, sheets, terry and pillowcases., • Distribute clean linen to the floor linen rooms when laundry attendants need assistance., • Assist housekeepers with supplies, cribs, and rollaway., • Empty Trash and linen from housekeepers’ carts., • Clean and maintain floor linen rooms., • Clean outside parking areas of trash and debris., • Vacuum corridors and stairways., • Empty all trash from linen rooms and bring to dumpster., • Clean glass indoors throughout the hotel., • Wear proper uniform at all times in accordance with the Standards of Appearance, • Be able to move luggage, packages, or furniture weighing up to 30lbs., • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the companies’ employee handbook., • Other duties, as assigned, which the employee is capable of performing from immediate supervisor and or manager on duty.

Job Description Overview Opportunity: Seasonal Dining Room Attendant/ Bus Help Clear and reset tables and assist the food servers in their duties while providing courteous, professional and efficient service to the guests. The compensation for this position is $15 an hour plus tips. Essential Job Functions • Promptly, courteously and warmly greet guests while serving water, calling them by name whenever possible., • Promptly and courteously pour coffee and non-alcoholic beverages when requested, and provide bread service when and where appropriate., • Accurately set-up tables before opening, according to prescribed hotel requirements and layout., • Stock and maintain service stations with the proper supplies before, during and after each shift., • Promptly and quietly clear and reset used tables. Remove dirty stock to dish area and breakdown trays. Take soiled linen to the Housekeeping Department for laundering., • Promptly assist servers in the delivery of order and pre-busing tables., • Accurately and timely set up and breakdown daily buffet and Sunday Brunch, according to the hotel requirements and layout., • Set up and refill coffee-to-go station in the lobby and keep it replenished, as needed. Keep area picked up and clean., • Make sure floor surfaces are free of debris during and after each shift., • Assist in the general cleaning and maintenance of the restaurant., • Promptly and courteously escort customers to their seats. Promptly and courteously fill any requests; highchair, booster seats, etc., • Present menus in a friendly manner., • Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required., • Stand and walk for varying lengths of time, often long periods., • Efficiently and quickly carry trays, set and clear tables, and carry table utensils., • Lift and carry heavy objects of approximately thirty (30) pounds (i.e., dish racks, full cleaning trays, etc). People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description We are adding to our staff and looking for a Room Inspector to help lead our hardworking housekeeping team! We offer excellent benefits, including vacation, sick and holiday pay, medical/dental/vision, company-paid life insurance, long-term/short-term disability, matching 401k, FREE PARKING, FREE MEALS, hotel discounts, and more! What you will do: You will ensure that the staff of the housekeeping department cleans and maintains guest rooms and public space in accordance with guest expectations and standards. This will include daily room assignments and inspections; assisting in ongoing training, guidance and communication with staff. What you should bring to the table: Excellent communication skills ,English is a must. Strong computer-based skills are required for this position as well. A self-starting personality with an even disposition. A willingness to “pitch-in” and help co- workers with job duties. Computer skills to be able to review occupancy and assign rooms among other software platforms required for the position. When you will work: Hotels are open 24 hours a day, 7 days a week. Full availability to be scheduled based on business demands is important.

Front Desk Associate - AC Hotel Medford AC Hotel Medford, a Colwen Hotels property, is seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you. General Responsibilities: • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure., • Provide exceptional guest service, • Efficiently manages the operations of the front desk, ensure check in and check out is timely, • Warmly and professionally welcome all guests, • Process guest check-in: confirm reservations, assign guest rooms, • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency, • Ensure that all complaints regarding service and/or accommodations are investigated and resolved, • Maintain knowledge of hotel policies including rates, discounts, special offers and community events, • Maintain knowledge of upcoming events, local area, and hotel offerings, • Ensure prompt delivery of billing to guests, • Process all payments types e.g. charges, cash, checks, debit or credit cards, • Discreetly handle confidential guest information, • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns, • Ensure lobby and shared areas are neat and orderly, • Adhere to all Colwen and brand standards, • Maintain STRICT key controls, • One year of related hotel experience preferred, • Bilingual - English/Spanish preferred, • Excellent verbal and written communications skills, • Strong organizational skills and attention to detail, • Superior interpersonal and customer service sills, ability to deal with difficult guests, • Familiarity with local area, ability to provide directions and maps to local attractions and destinations, • Proficient with Microsoft Office Suite and common computer software programs, • Ability to learn computer software programs and operate property management system, • Medical Insurance with Company-Funded HRA, • Dental Insurance, • Vision Insurance, • Flexible Spending Accounts, • Wide-Array of Supplemental Insurance Offerings, • Paid Time Off Programs, • Employee Assistance Program, • 401K Plan – Traditional & Roth Options with Employer Match, • Hotel Discount Travel Program for Associates & Family, • Exclusive Associate Discounts – Travel, Entertainment, & Retail, • Training and Development Programs Hourly Range: $20.50 to $21.50 Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hotel Front Desk Agent Join the team at Holiday Inn Boston Cambridge Area as a Hotel Front Desk Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back. Responsibilities • Greet and welcome guests upon arrival and departure in a professional and courteous manner., • Assist guests with check-in and check-out procedures efficiently and accurately., • Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction., • Manage reservations, cancellations, and room assignments using the hotel's reservation system., • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests., • Process payments and handle billing transactions securely and accurately., • Maintain cleanliness and organization of the front desk area., • Minimum of (1) year experience in guest service or hospitality preferred., • Excellent communication and interpersonal skills., • Ability to multitask and work in a fast-paced environment., • Strong problem-solving skills and a positive attitude., • Proficiency with computers and reservation software is a plus., • Competitive hourly wage of $19.00-$19.00 paid bi-weekly., • Opportunities for career growth and advancement within the company., • Employee discounts on hotel stays and amenities., • Supportive and inclusive team environment., • Medical, Dental and Vision, • Optional supplemental insurances, • 401(k) The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere. We are an Equal Opportunity Employer.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Front Office Supervisor The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The charming brownstones and tree-lined streets of historic Brookline surround The Arcadian Brookline. Only minutes from Fenway Park, Boston University and the Longwood Medical Area, the hotel is walking distance to Coolidge Corner and just steps from the Green Line of the "T" (which is only 5 stops to the Hynes Convention Center in Boston). This full-service hotel is perfect for business and leisure travelers, offering 264 oversized guestrooms (including 24 suites). Responsibilities • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

The Row at Assembly Row, an Autograph Collection by Marriott Hotel is seeking a passionate and driven Director of Operations who thrives in a vibrant, fast-paced hotel environment and loves being at the heart of the action. Located in the bustling Assembly Row district of Somerville, our hotel offers an energetic atmosphere surrounded by premier shopping, diverse dining options, scenic waterfront views, and easy access to the Orange Line. This role is perfect for a hands-on leader eager to make a meaningful impact while enjoying the dynamic vibe and amenities of this thriving community. This is not a behind-the-desk role. Our leaders are visible, engaged, and hands-on, working alongside their teams to deliver exceptional guest experiences every single day. If you are someone who enjoys building strong teams, elevating service standards, and making an impact across every department of the hotel, we want to meet you. Why This Role Matters As Director of Operations, you will be a key leader responsible for ensuring seamless daily operations while inspiring teams to consistently deliver memorable guest experiences. You will partner closely with the General Manager to help drive operational excellence across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, ensuring that every guest interaction reflects the Autograph brand and Colwen Hotels' commitment to service. A primary focus will be an oversight of the Front Office and Accounting. This role is perfect for a hospitality professional ready to step into broader leadership responsibility and grow within a company that values initiative, ideas, and career advancement. About Colwen Hotels At Colwen Hotels, we believe hospitality is powered by people, passion, and innovation. Our company was built on hard work, character, and authenticity. We empower our teams to bring forward-thinking ideas to life and create experiences that guests remember. With 42 hotels across 9 states and a growing development pipeline, we offer hospitality professionals the opportunity to build meaningful careers and grow with us. What You'll Be Doing You'll play a central role in the hotel's success by: • Leading daily hotel operations across all key departments, • Driving a culture of exceptional guest service, • Coaching and developing associates to reach their full potential, • Supporting recruiting, hiring, and team engagement initiatives, • Assisting in achieving financial goals and operational performance, • Ensuring brand standards and service excellence are consistently delivered, • Maintaining a positive, respectful, and motivating work environment, • Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction What You Bring We're looking for a leader who combines operational expertise with genuine hospitality. Ideal candidates will have: • 3+ years of hotel management experience, • Strong leadership and team development abilities, • F&B Operations experience a primary focus, • A hands-on approach to hotel operations, • Excellent communication and organizational skills, • A passion for guest service and hospitality excellence, • The ability to multitask and thrive in a fast-paced environment, • Knowledge of hotel operations across multiple departments What We Offer We take care of our team so they can take care of our guests. Benefits & Perks include: • Medical Insurance with Company-Funded HRA, • Dental & Vision Insurance, • Flexible Spending Accounts, • 401(k) with Employer Match (Traditional & Roth), • Paid Time Off, • Employee Assistance Program, • Hotel Discount Travel Program for Associates & Family, • Exclusive Travel, Retail & Entertainment Discounts, • Training & Development Programs Salary Range: $90,000 - $95,000 Join a team where your leadership makes a difference and your career can grow. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met. Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Screen job applicants, and hire new

Job DescriptionDescription: The Ramada Hotel has immediate openings for Front Desk Attendants to join our Team. We are looking for Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities include: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs · Maintain updated records of bookings and payments Requirements · Work experience as a Hotel Front Desk Agent, Receptionist or similar role · Experience with hotel reservations software, like OPERA and/or CHOICE · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred. Physical Demands · Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance Requirements:

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. • Monitor Queue Rooms throughout the day., • Deal with guest issues as they arise and report to the manager., • Monitor and solve open folios daily., • Check in and check out guests according to Raffles standards, • Assist with inquiries via phone call, email or text message, • Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts, • Responsible for maintaining and balancing of their bank float each shift, • Process currency exchange as requested, • Assists to direct and walk guests to their destination in the hotel, • Work with Alice to review guest itinerary, • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees., • Monitor all VIP's and special guest requests., • Complete daily front desk agent checklist., • Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each., • Always maintain a warm and friendly demeanor., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be extremely professional and demonstrate genuine and intuitive service., • Attend departmental meetings and trainings., • Maintain regular attendance per schedule., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform., • Maintain high standards of lobby and front desk area appearance according to Raffles Standard, • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel-related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Offer room upsell to guests when appropriate, • Assist with crafting of morning report, • Assist with overnight audit and reporting, • Other duties as requiredQualifications Education & Experience: • Minimum of 1-2 years' experience in a luxury hotel environment preferred, • High school diploma or equivalent, • Previous experience with OPERA preferred, • Ability to focus attention on guest needs, remaining calm and courteous at all times, • Must be able to handle a multitude of tasks in an intense, ever-changing environment, • Flexible hours including overnight shifts, weekends and holidays, • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. Additional Information • Hourly Wage: Intro rate at $28.80, hourly rate after 90 days is $32.00, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Excellent Company benefits including medical, dental, vision and life insurance., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities.

Job DescriptionCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications • Previous experience in front office, concierge and/or spa is preferred., • Strong organizational skills and the ability to maintain performance under high pressure., • Excellent communication skills, both written and verbal, including record-keeping and endorsement., • Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs., • Creative and service oriented with keen eye for detail., • Results driven, with the ability to demonstrate initiative and work under minimal supervision., • Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software – ie SpaSoft etc.), and HotSoS is preferred Additional Information • Hourly Wage: Intro rate of $27.81 - after 90 days full rate of $30.90, • Employee benefit card offering discounted rates in Accor worldwide for you and your family., • Personalized development opportunities across Accor's extensive brand portfolio., • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Responsibilities • Greet guests upon arrival and ensure a smooth check-in process., • Provide information about the hotel's amenities, services, and local attractions., • Respond promptly to guest inquiries via phone, email, or in person., • Handle reservations, cancellations, and modifications accurately and efficiently., • Process payments and maintain accurate records of guest transactions., • Address guest concerns and resolve issues promptly to ensure satisfaction., • Coordinate with other departments to fulfill guest requests and preferences., • Maintain a clean and organized front desk area., • Assist with luggage handling and transportation arrangements as needed., • Uphold company policies and procedures to ensure the safety and security of guests and their belongings., • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy., • Provide exceptional customer service to enhance the overall guest experience.

Job DescriptionDescription: Title: Guest Service Agent Objective of Position: Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Areas of Responsibility: • Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions and information/directions for the local area., • Establish immediate positive contact when the guest approaches the desk., • Acknowledge guests immediately using verbal and non-verbal communication., • Be friendly and enthusiastic while displaying professional body language and appropriate eye contact., • Answer guest inquiries with enthusiasm to promote hotel services, in-house facilities, and local establishments., • Adhere to brand service standards in all guest interactions., • Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction., • Acquire working knowledge of rates and special rate categories in order to properly answer guest inquiries. Ensure proper charges and maximize room revenue., • Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit., • Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs., • Perform bucket checks and review daily reports for issues and errors., • Monitor guest accounts and gain additional approval/credit when needed., • Adhere to all established credit card security and inventory control policies to minimize loss of revenue., • Promote loyalty programs (IHG Rewards/Marriott BonVoy), understand and deliver tiered benefits. Solicit non-members to join loyalty programs., • Properly handle guest mail, packages, and messages., • Follow hotel procedures when issuing guest keys, both new and duplicates., • Issue safety deposit boxes to guests following standard operating procedure., • Work closely with Housekeeping to communicate information regarding New Parties, Departures, Stay Over Reservations, Late Check Outs, Pet Rooms, VIPs, and special requests. Update clean rooms in the system when alerted by Housekeeping., • Clear all discrepant rooms (each shift). File all reports at end of shift., • Properly utilize Quore to effectively communicate pertinent information to all shifts and departments., • Monitor GXP and Mobile Dashboard and take action as needed (CY only)., • Become familiar with the Waltham area, i.e. businesses, restaurants, parks, fitness facilities, other hotels, and points of interest., • Attend meetings to obtain new information on front office operations / policies / procedures, etc., and promote team spirit among fellow associates., • Keep immediate supervisor/MOD fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken when appropriate., • Respond effectively to guest complaints/issues: listen attentively, give a sincere apology; use empathy; act quickly to resolve the issue; notify engineering, housekeeping, or MOD if needed; offer compensation when necessary., • Have a thorough knowledge of emergency procedures, radio procedures and guest/ associate incident procedures., • Act as a lobby ambassador by assisting with any activities in the surrounding areas when needed (Bistro/Patio – CY only, The Market, Business Center), • Perform other duties as requested. Requirements: Title: Guest Service Agent Requirements: • Previous customer service experience is preferred., • Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance., • Ability to stand, sit, or walk for an extended period of time., • Must possess a friendly and professional demeanor., • Must be able to convey information and ideas clearly., • Must maintain composure and objectivity under pressure., • Must be able to prioritize and multitask., • Must possess the ability to operate independently with a high-degree of self-motivation.

Bring your energy to the role of Hotel Housekeeping Associate to perform daily responsibilities with dedication.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteou

Stateroom Steward - Hotel Room Housekeeping. Utility - Janitorial in Galley & Hotel.

Five Star Senior Living - - Responsibilities: Keep facilities spotlessly clean and well kept; Clean residents' rooms and shared areas; Dispose of waste; Execute laundry service and daily changing of residents beds; Inspect residents rooms and communal areas for tidiness.

Brightview Senior Living - - Responsibilities: Provide housekeeping services to residents by completing tasks such as dusting, vacuuming, mopping, etc. Engage with residents in their apartment homes to brighten their day; Keep shared community spaces clean by removing trash, vacuuming, disinfecting

Cleaner] - Competitive Hourly Rate ($23-$30 per hour) / Fully Flexible Scheduling (Morning, Afternoon, Evening, or Night) - As a Housekeeper at Sittercity, you will: Clean and maintain the cleanliness of designated areas in the household; Dust and polish furniture and fixtures; Vacuum and mop floors

Jaybird Senior Living - 46 Lincoln Street - Responsibilities: Provide weekly housekeeping services and any additional services outlined in residents Individualized Service Plans; Maintain and manage inventory, requisition, and storage of all cleaning and laundry supplies; Use personal protective equ

TPG Hotels & Resorts - 25 Allied Drive - Responsibilities: Clean and tidy guest rooms according to established standards; Thoroughly clean and sanitize bathrooms; Restocking supplies such as toiletries, towels, and linens in guest rooms; Report Maintenance Issues: Identify and report any maintenance

Colwen Hotels - 200;204 Maple Street - Responsibilities: Receive list of assigned rooms from manager and prioritize rooms; Clean, stock and maintain assigned guest rooms according to Colwen and brand standards of cleanliness; Respond promptly to requests from guests and other departments; Check the

Benchmark Senior Living - 2300 Washington Street - Responsibilities: Thoroughly cleans all assigned resident apartments as scheduled by the supervisor including bathrooms, kitchen, and common areas; Maintains a clean laundry room in an orderly manner and stores chemicals in accordance with product o

Massachusetts General Hospital - 1575 Cambridge Street - Responsibilities: Performs cleaning duties in alignment with the organization and according to pre-established schedules and infection control guidelines.Completes waste stream removal.Move furniture, equipment, and supplies in and around the

Compass Group - 1 Woodland Hill Drive - Responsibilities: Performs light cleaning duties to maintain establishments in a clean and orderly manner; Makes beds and changes linens as required; Sweeps, scrubs, mops and polishes floors; Vacuum carpets, rugs and draperies; Responds to guest queries and re

Two Maids - - Responsibilities: Perform routine house cleaning duties; Lift, bend, kneel as part of cleaning; Follow professional training program to be #1; Use your own vehicle and a valid driver's license for the job; Work full-time, Monday to Friday.

Marriott Hotels - 296 State Street - Responsibilities: Clean rooms and public spaces; Stock carts; Deliver guest requests; Maintain appearance and cleanliness of the hotel; Uphold safety and quality standards.

M Building Solutions - - Responsibilities: Perform custodial tasks including dusting, mopping, vacuuming, trash removal, and restroom cleaning/disinfecting of resident rooms and common areas.

Hebrew SeniorLife - - Responsibilities: Sweep, scrub, mop, vacuum, wax and buff floors; Remove refuse, clean restrooms and other common areas; Ensure building security by performing property checks and monitoring pager system; Respond to resident emergencies; Address concerns and cleaning needs of