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Job Description Job Summary: The Housekeeping Floor Supervisor is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations. Qualifications Education & Experience: • High School diploma or equivalent required., • College course work in related field helpful., • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Doubletree by Hilton Miami Airport Convention Center Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Doubletree by Hilton Miami Airport Convention Center standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management. Fundamental Requirements: • Ensure employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Inspect all rooms assigned to Room Attendants daily to ensure that standards and productivity levels are being met and maintained., • Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room., • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards., • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked., • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily., • Maintain key control., • Supervise Laundry employees, when applicable., • Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status., • Handle items for "Lost and Found" according to the standards., • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering., • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment., • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings., • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards., • Initiate work orders for repairs and maintenance; follow through on each work order until completed., • Oversee training of Room Attendants., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Assist Housekeeping Management in preparation of Standard of the Week., • Monitor all V.I.P.'s, special guests and requests.

Job DescriptionBenefits: • Employee discounts, • Free uniforms Housekeeper Job Requirements: Responsibilities include but are not limited to: • Must be able to perform essential housekeeping functions while meeting Hilton Brand & Matrix hospitality standards., • Must be capable of lifting up to 50 pounds frequently., • Must be able to push up to 100 pounds., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up., • Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc., • Must be capable of reaching overhead to dust, clean the tops of equipment/appliances, and to place items in cupboards., • Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items., • Must be capable of climbing and descending stairs frequently throughout the shift., • Must be capable of bending over, stooping, and working on the knees in order to perform such functions as scrubbing commodes, tubs, cleaning tiles, and putting away items., • Must practice safe use of all cleaning agents., • Must be able to follow all Matrix & Brand safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices., • Keep all hallways, public areas and closets clean, neat and vacuumed., • Report all missing items from rooms (i.e. irons/boards, hairdryers, etc.) to Executive Housekeeper., • Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac, and other housekeeping equipment., • Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed., • Other duties as required., • Ability to work various shifts, days, and hoursLaundry Attendant job requirement Responsibilities include but are not limited to: Job Responsibilities: • Laundry Processing: Sort, wash, dry, fold, and store laundry items according to established standards and guidelines., • Machine Operation: Operate commercial-grade washing and drying machines efficiently and safely., • Stain Removal: Identify and apply appropriate stain removal techniques to maintain the quality of linens and uniforms., • Inventory Management: Maintain an organized inventory of linens, towels, and other laundry items to ensure adequate stock levels., • Quality Control: Inspect laundered items for cleanliness and perform quality checks to ensure they meet established standards., • Maintenance: Regularly clean and maintain laundry equipment to ensure optimal performance and report any malfunctions or damages promptly., • Safety Compliance: Adhere to safety guidelines and procedures, including the proper handling and storage of cleaning chemicals., • Reporting: Keep accurate records of the number of items processed, maintenance activities, and any issues encountered during laundry operations., • Teamwork: Collaborate with housekeeping and maintenance teams to ensure seamless coordination and effective communication., • Customer Service: Provide excellent customer service to guests by addressing their laundry-related inquiries and requests.Previous housekeeping, laundry or houseman, or supervisory experience is a plus. Will train the right people. All candidates must have good verbal and written communication skills (English) and must have proper I-9 documentation to be considered for the above positions. Experience/Education: • Previous hotel experience preferred, but not required, • High school degree or equivalent required, • Job Type: Part-timeSalary: $16.00 - $16.50per hour Shift: • 8 hour shift, • Day shiftWork Location: In person Job Type: Part-time Pay: $16.00 - $16.50 per hour Expected hours: 8 per week Benefits: • Employee discount, • Paid time off, • Sick TimeShift:, • 8 hour shift, • Morning shiftExperience:, • Cleaning: 1 year (Preferred)Ability to Commute:, • Latham, NY 12110 (Required)Ability to Relocate:, • Latham, NY 12110: Relocate before starting work (Required)Work Location: In person

Job Description Housekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a hospitality environment. The Housekeeping Inspector who will be responsible for inspecting all guest rooms and ensuring the proper cleanliness of guest rooms and linen closets. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off – Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • Hilton and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Train and inspect guest rooms for cleanliness, appropriate guest amenities, and the working conditions of all guest rooms. Ensures that cleanliness and quality standards are met., • Check status of all guest rooms to include guest requests, out of order rooms and rooms to be cleaned each day., • Assess inventory and assign rooms for cleaning., • Verify and report status and/or discrepancies of rooms., • Inspects and evaluates the physical condition of guest rooms. Communicate and coordinate with Engineering to ensure efficient maintenance and repair of items related to guest rooms., • Perform Housekeeper duties, as needed, • Assist department manager in maintaining close control and inventory of linen and supplies., • Assists in the maintenance of the lost and found program., • Issues proper keys to authorized personnel. Maintains key control., • Respond to special guest requests in a timely, friendly and efficient manner ESSENTIAL FUNCTIONS: You must be able to communicate effectively with staff, management and guests. The ability to operate a two-way radio, cleaning and general office equipment, including a computer, is expected. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description Housekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a hospitality environment. The Housekeeping Inspector ensures the cleanliness and the attractive appearance of our guest rooms and public spaces and ensures deficiencies are reported and corrected. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off – Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • IHG and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Lead, train and supervise Room Attendants and Operation Associates on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards, • Assess inventory, assign rooms for cleaning and inspect rooms, • Verify and report status and/or discrepancies of rooms, • Monitor work schedules, lost and found program, stock rooms and carts, • Communicate and coordinate with Engineering to ensure efficient maintenance and repair of items related to guest rooms and public areas, • Perform Room Attendant and/or Operation Associate duties, as needed, • Assist in performance evaluations of Room Attendants and Operation Associates, as needed, • Respond to special guest requests in a timely, friendly and efficient manner, • Maintains and promotes a positive and cooperative work relationship with all hotel departments ESSENTIAL FUNCTIONS: You must be able to communicate effectively with staff, management and guests. The ability to operate a two-way radio, cleaning and general office equipment, including a computer, is expected. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description Hiring for a Hotel Housekeeper. Must be able to work weekends. Join our award winning Team! A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks. Must be detail oriented with high cleanliness standards RESPONSIBILITIES: • Approach all encounters with guests and employees in a friendly service-oriented manner., • Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations., • Thoroughly clean and restock the required number of guest rooms per shift., • Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guest rooms., • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • This position requires strong attention to detail ability to communicate effectively with guests and team members verbally or in written form., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful high pressure situations.

Job Description Housekeeping Manager Job Summary The Albany Hilton Hotel is seeking a detail-oriented, motivated Housekeeping Manager to join our hospitality team. As the manager of our housekeeping department, you recruit, hire, and train housekeeping associates, perform daily inspections of rooms and public areas and ensure exceptional service to all customers. Additionally, you ensure adequate inventory levels of cleaning products, deliver vacuums and other equipment for regular maintenance, and collaborate with other department heads and managers to create an enjoyable experience for every guest. Our ideal candidate has five or more years of experience in the hospitality industry, particularly in a leadership role. The annual salary for this role is $63,353.00 Duties and Responsibilities · Perform daily inspections of guest rooms and common areas to ensure the best possible service · Recruit, hire and train new housekeeping associates · Ensure the availability of materials and equipment · Perform staff reviews and encourage teamwork among staff · Resolve customer problems and complaints Requirements and Qualifications · High school diploma or GED certificate · Associate degree or vocational training in hospitality services (preferred) · Prior supervisory experience in a hospitality setting · Excellent written and verbal communication skills

Job DescriptionJob Summary * As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get that last bit of work done. General Accountabilities · You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests · Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example · Keep your supervisor updated on room service progress and alert them to any repairs needed · Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed · Be organized - keep on top of supplies and amenities and always try to minimize waste · Reunite items with owners – and log any lost and found property · Look smart – wear your uniform with pride · Other ad-hoc duties – unexpected moments when we have to pull together to get a task done · Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping · Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service · May regularly assist with deep cleaning projects · May have turndown duties · May assist with other duties as assigned Job Qualifications • Experience: Some previous work-related experienceSkills, • Active listening, • Service orientation

Job Description Housekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a hospitality environment. As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • Hilton and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Clean guest rooms as assigned, including but not limited to, making beds, cleaning bathrooms, dusting and vacuuming, • Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed, • Stock, maintain and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables, • Respond to special guest requests in a timely, friendly and efficient manner Perform guest turn down service, as needed, • Maintains and promotes a positive and cooperative work relationship with all hotel departments. ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire work shift. Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities. Requires ability to lift 25 - 35 pounds intermittently during the work day. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description POSITION SUMMARY This position is responsible for providing leadership and direction for all housekeeping and laundry activities of the hotel, ensuring the highest level of cleanliness for both the guest rooms and public areas; and maintaining guest satisfaction. ESSENTIAL JOB FUNCTIONS Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards. Inspect guest rooms, public areas, & back of house areas for cleanliness. Train, motivate, coach, counsel, & discipline according to company policy. Maintain a regularly scheduled cleaning and preventive maintenance program. Prepare weekly schedule for the housekeeping department based on the business Forecast. Maintain supply and linen inventories and order when needed according to company policy. Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner. Report and track lost and found articles. Participate in the hiring and evaluation process for housekeeping department. Be able to work a flexible schedule. Perform other duties as assigned by supervisor or management.

Job Category: Housekeeping & Laundry.Courtyard by Marriott Albany Thruway 1455 Washington Ave Albany, NY 12206, USA.Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driv

Hotel Housekeeper (Weekends Required).Job Category: Housekeeping & Laundry.Courtyard/Residence Inn by Marriott Albany Airport 227 Wolf Road Albany, NY 12205, USA.Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!

Hotel Housekeeper Job Duties: Performs cleaning duties in all guest areas and back of house.Consistently offers professional, friendly, and engaging service.Ensures housekeeping departmental standards ar

Bring your energy to the role of Hotel Housekeeping Associate to perform daily responsibilities with dedication.

Job Description Position Overview: The Hampton Inn Western Ave is seeking an experienced Maintenance Technician! As part of the Maintenance team, this position performs all necessary repairs and preventative maintenance as directed by the Chief Engineer/Engineering Supervisor, to maintain a safe, attractive, and efficiently operated hotel. He/she is responsible for performing other duties as assigned. Job Responsibilities: As a Maintenance Technician, you will be responsible for giving our guests the best hospitality experience you can by: • Completes maintenance requests in a timely manner. Works on improvement projects and preventative maintenance programs as directed., • Performs Suite Care, to maintain suites for guest satisfaction., • Performs exterior property maintenance, such as carpentry repair, painting, and all other functions necessary to the facility., • Exhibits friendly, caring attitude toward guest and co-workers., • Consistently leaves maintenance slip in guest suite when work is completed., • Practices safety throughout work shift by removing/correcting and hazards identified., • On call (emergency) rotation and works close with the housekeeping department., • Maintain high standards of personal appearance and grooming, which include compliance with Company dress code and wearing a nametag when working., • Always maintain a professional and friendly demeanor., • Must always be attentive, courteous, and efficient in the dealings with guests, managers and all other employees., • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel., • Routinely communicate with the Housekeeping Manager and all other employees on issues of maintaining the property in excellent condition., • Communicate with other hotel staff to accommodate special guest requests., • Comply with compliance standards and regulations to encourage safe and efficient hotel operations., • Responsible for maintaining the physical structure and grounds of the hotel property in like-new condition, including landscaping, walkways, pool area and sport courts, as directed by Engineering Manager., • Assign or handle maintenance requests, improvement projects and develop preventative maintenance programs., • Must be able to use two-way radios, telephones, general office equipment and various types of maintenance equipment., • Follow compliance with company standards, safety rules, and health and sanitation regulations., • Previous hotel or related field maintenance experience is required., • A working ability with HVAC, electrical, plumbing, and carpentry is needed, and formal training in at least one of these disciplines is preferred., • English skills are required., • All state and local age and licensing requirements must be met prior to operating and handling any hand or power tools, torches, chemicals, etc., as well as for driving the hotel van., • Must have a valid driver’s license., • Long and flexible hours are sometimes required., • Must be able to work evenings, weekends, and holidays as needed., • Heavy work - Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand during the entire shift., • Ability to reach overhead, utilize both hands, bend over, and stoop and kneel., • Must be capable of climbing and descending stairs during their shift., • Must be able to understand and follow directions, guidelines, and work objectives as set forth by the Engineering Manager., • Must be able to understand the potential hazards and subsequent procedures involved in working around commercial chemical agents and various types of machinery., • Must use common sense and integrity in ensuring the security of guest belongings while working in occupied suites., • Must be able to work in a self-managed and self-directed environment. Powered by JazzHR m8JMtnZQnh

Job Description Are you someone that has an eye for detail and delivers first class service? We are currently looking for a Front Office Manager that has strong guest service skills and is passionate about hospitality that can manage a busy front office. You will manage all aspects of the department including but not limited to guest relations, reservation management, staffing, training, and payroll in accordance with hotel policies and procedures. The Front Office Manager acts as Manager on Duty when assigned. Duties and Responsibilities: • Recruit, hire, train counsel and provide comprehensive training of front office staff, • Manages and monitors activities of all employees in the Front Office department, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed, • Maintains a professional and high-quality service-oriented environment, • Acts as Manager on Duty for the hotel, using problem solving skills to take care of complaints, disturbances, special requests and any other issues that may arise, • Informs all front office staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate, • Works closely with the housekeeping department to improve guest services and foster cross departmental communication, • Works closely with maintenance department to ensure proper key controls, • Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections, • Responsible for department payroll administration, • Conduct all department performance appraisals, • Participate in department expense and labor budgeting preparation, • Schedule personnel within budget guidelines to assure adequate staffing, • Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture, • Perform other duties as assigned, • High School Diploma or GED equivalent., • Systems experience within the IHG brands is preferred, • Must be highly motivated, self-directed, with strong initiative and desire for achievement, • Exceptional guest service skills required, • Must possess strong computer skills, • Competitive Pay, • Paid Time Off - Holiday, Vacation and Sick Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • Long Term Disability, • 401K Retirement Program with a Company match, • Hilton and Turf Hotel Employee Room Night Discounts, • Employee Referral Program - up to $225.00 per referral

Job Description Position Overview: The Hampton Inn Albany Western Ave SUNY is seeking a detail-oriented and responsible Night Auditor to join our team and ensure the smooth operation of our hotel during the night hours. The Night Auditor plays a crucial role in maintaining accurate financial records and providing exceptional guest service during overnight shifts. As the Night Auditor, you will be responsible for overseeing the night shift activities, reconciling financial transactions, and preparing reports for management. Your focus on accuracy, customer service, and organizational skills will contribute to the overall success of our hotel. Job Responsibilities: • Perform accurate and timely nightly audits of hotel guest accounts, ensuring all charges and payments are recorded correctly., • Verify and balance all revenue-generating departments' records, including room revenue, food and beverage sales, and other hotel outlets., • Maintain accurate records of cash, credit card, and other payment transactions., • Check-in late-arriving guests and handle guest inquiries and concerns during the night shift., • Assist in the preparation of reports summarizing the hotel's financial performance for the night shift., • Review and reconcile daily guest charges, ensuring all charges are properly posted., • Handle end-of-day accounting procedures, including daily revenue postings and cash deposits., • Conduct accurate room rate checks and make necessary adjustments when required., • Assist in maintaining and updating guest profiles and loyalty program memberships., • Act as a liaison between guests and other hotel departments during the night, ensuring guests' needs are met promptly and efficiently., • Respond to emergency situations and security concerns, taking appropriate actions as per hotel policies., • Handle guest checkouts and process payments accurately., • Ensure the safety and security of the hotel premises during the night hours., • Address any discrepancies or issues found during the audit process and communicate with management to resolve them., • Coordinate with the housekeeping department to ensure that room statuses are updated correctly., • Follow hotel policies and procedures, maintaining confidentiality of guest information., • High school diploma or equivalent; additional education in hospitality or accounting is a plus., • Proven experience as a Night Auditor or in a similar role is preferred., • Proficient in using hotel management software, accounting software, and Microsoft Office Suite., • Strong mathematical and analytical skills, with keen attention to detail., • Excellent written and verbal communication skills., • Ability to work independently with minimal supervision during overnight shifts., • Customer service-oriented with the ability to handle guest inquiries and concerns professionally., • Demonstrated problem-solving and decision-making abilities., • Knowledge of safety and security protocols, with the ability to respond to emergency situations effectively. Powered by JazzHR sC5wsR9n12

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to guest complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Email, • Phone, • In person