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Job Description Accounting Assistant - Hospitality Industry Job Summary A Hospitality Accounting Assistant plays a vital role in supporting the financial operations of hotels, resorts, restaurants, or hospitality management companies. This position involves processing financial transactions, managing accounts, and ensuring accurate record-keeping to support smooth business operations in a fast-paced hospitality environment. Key Responsibilities • Assist with accounts payable and receivable, ensuring timely processing of invoices, guest payments, and vendor transactions., • Reconcile daily revenue reports from hotel or restaurant POS systems with financial records., • Support payroll processing for hospitality staff, including tracking hours, tips, and bonuses., • Handle guest billing inquiries, refunds, and adjustments as needed., • Assist in preparing financial statements, budgets, and forecasts for hotel or restaurant operations., • Maintain and organize financial records, contracts, and vendor agreements., • Process bank reconciliations and monitor cash flow to ensure financial stability., • Ensure compliance with hospitality industry regulations, tax requirements, and company policies., • Collaborate with department heads (e.g., front office, food & beverage, housekeeping) to track expenses and budget allocations., • Degree or diploma in Accounting, Finance, or Hospitality Management (preferred)., • Experience in hospitality finance or bookkeeping is a plus., • Proficiency in accounting software (e.g., QuickBooks, Opera, Sage, or industry-specific PMS)., • Strong understanding of hospitality revenue cycles, including room rates, food & beverage sales, and event billing., • High level of accuracy and attention to detail., • Strong organizational and time management skills to handle multiple financial tasks., • Ability to work in a fast-paced environment and meet deadlines., • Excellent communication skills to interact with vendors, guests, and internal departments.

Job Description Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions). The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel’s legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand — embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position. Duties/Responsibilities: • Demonstrates proactive ownership of the Front Office operation as a department head., • Maintains consistent communication by monitoring and responding to emails and messages in a timely manner., • Provides direction and follow-through on matters without reliance on continuous oversight., • Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts., • Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs., • Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within., • Spearhead upsells, audits, creation of Standard Operating Procedures based on needs., • Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs., • Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation., • Proactively manage daily arrivals, departures, special occasions, and VIP programming., • Oversee rooms control and billing accuracy to ensure a seamless guest journey., • Represent Director of Front Office/Assistant Director of Front Office in their absence., • Exceptional communication skills — both verbal and written — with a talent for gracious guest recovery and conflict resolution., • A 4-year degree or equivalent in hospitality or related studies., • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Job Description Our Premier client is looking for an Assistant Front Office Manager for a luxury hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE is a plus. The primary role of the Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. DUTIES & RESPONSIBILITIES: • Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained., • Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews., • Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents., • Assist with luggage and storage concerns., • Anticipate and handle guest issues and concerns., • Escort VIP’s to rooms whenever possible., • Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby., • Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape., • Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance., • Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries., • Assign duties for shifts; assist in opening and closing of shifts., • Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization., • Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel., • Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments., • Review and analyze daily balance summaries, current room status reports and incoming arrival reports., • Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: • Understanding of the luxury & quality environment., • College or Vocational Degree required., • Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience., • Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: • Must be able to lift equipment, supplies, etc. of at least 30 pounds., • Must be able to resolve problems, handle conflict, and make effective decisions under pressure., • The role may require extended periods of time on your feet, especially during peak hotel hours or events., • Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities., • Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Job Description Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Front Desk Team

Job Description Our Premier client is looking for an OVERNIGHT Assistant Front Office Manager for a Five Star Hotel in Charleston, SC. The primary role of the OVERNIGHT Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE IS PREFERRED. DUTIES & RESPONSIBILITIES: * Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained. * Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews. * Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents. * Assist with luggage and storage concerns. * Anticipate and handle guest issues and concerns. * Escort VIP’s to rooms whenever possible. * Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby. * Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape. * Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance. * Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries. * Assign duties for shifts; assist in opening and closing of shifts. * Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization. * Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel. * Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments. * Review and analyze daily balance summaries, current room status reports and incoming arrival reports. * Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: * Understanding of the luxury & quality environment. * College or Vocational Degree required. * Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience. * Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: * Must be able to lift equipment, supplies, etc. of at least 30 pounds. * Must be able to resolve problems, handle conflict, and make effective decisions under pressure. * The role may require extended periods of time on your feet, especially during peak hotel hours or events. * Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. * Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Stock and organize housekeeping cart Hotel, Housekeeper, Guest Room.

Sanitation and Cleanliness: Ensure the highest levels of sanitation and cleanliness in guest rooms and equipment.Spruce up lobbies, hallways, and restrooms.Make sure everything shines, from carpets to furniture.Stock and organize housekeeping cart Housekeeper, Guest Room, Hotel.

The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium. Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turnd

Clean rooms as assigned using the Hotel's standards in which includes, among other things, making beds, cleaning bathrooms, dusting and sweeping and mopping•Change linens, towels, and services for guests, as needed•Carry out deep cleaning tasks, as necessary.

Job Description About the Role: We are seeking a Houseman to join our team at our ATL Perimeter Center location. As a Houseman, you will be responsible for maintaining the cleanliness and organization of our hotel's public areas, including lobbies, hallways, and restrooms. You will work closely with our housekeeping team to ensure that our guests have a comfortable and enjoyable stay. Your attention to detail and ability to work efficiently will be crucial to the success of our hotel. Minimum Qualifications: • High school diploma or equivalent, • Previous experience in a housekeeping or janitorial role, • Ability to lift and move heavy objects, • Excellent attention to detail, • Experience working in a hotel or hospitality environment, • Knowledge of cleaning chemicals, proper storage, and disposal methods, • Maintain the cleanliness and organization of hotel public areas, including lobbies, hallways, and restrooms, • Assist housekeeping team with guest room cleaning as needed, • Ensure that all cleaning equipment and supplies are properly stored and maintained, • Report any maintenance or safety issues to management immediately As a Houseman, you will use your attention to detail and physical stamina to maintain the cleanliness and organization of our hotel's public areas. You will also use your communication and interpersonal skills to provide exceptional customer service to our guests. Your ability to work efficiently and effectively with our housekeeping team will be crucial to ensuring that our guests have a comfortable and enjoyable stay. Additionally, your knowledge of cleaning chemicals and proper storage and disposal methods will help to maintain a safe and healthy environment for our guests and staff.

Job Description What Makes a McKibbon Hotel Night Houseperson? The Night Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the McKibbon Principles, the Houseperson provides helpful, dependable service that leaves a lasting impression. A Day in the Life: • Clean hallways, bathroom, windows, and common areas of the hotel, • Stock linens and supplies for Room Attendants, • Assist with laundry and trash removal, • Identify cleaning and organization tasks necessary for effective and efficient cleaning, • Provide friendly, guest-focused service Public Areas • Vacuum, sweep, and mop floors, • Dust and wipe furniture, fixtures, and surfaces, • Clean windows, mirrors, and glass doors, • Disinfect high-touch areas (door handles, elevator buttons, railings), • Spot-clean walls, carpets, and upholstery, • Empty trash bins and replace liners Restrooms & Guest Areas • Sanitize toilets, sinks, and counters, • Refill soap, sanitizer, and paper products, • Mop floors and check for spills or hazards Back-of-House Areas • Keep storage rooms, closets, and laundry areas tidy, • Ensure trash and recycling are removed regularly Organization Tasks • Stock linen closets with fresh sheets, towels, and amenities, • Organize housekeeping carts for efficient guestroom service, • Rotate linens and supplies to ensure older stock is used first, • Track and report low inventory levels, • Collect and transport soiled linens from hallways to laundry, • Keep hallways clear of trash, linens, and obstacles, • Deliver requested items (extra towels, pillows, etc.) promptly, • Maintain orderly storage areas to prevent clutter, • Follow cleaning checklists to ensure consistency Job Requirements: • Previous housekeeping/cleaning experience a plus, • Great customer service and communication skills, • Embrace the McKibbon Guiding Principles, • Courteous friendly demeanor to guests, clients and fellow associates, • Ability to work weekends and holidays, • Must be 18+ and able to lift at least 20 lbs., • Ability to work independently in an evening or overnight shift. Why McKibbon? We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: • Comprehensive benefits package including medical, dental, and vision, • Life insurance, • Pet Insurance, • Short and long-term disability, • Paid time off and holidays, • Tuition assistance Financial & Occupational Wellness: All Associates • Competitive Compensation with incentives (incentives vary by position), • 401K Savings Plan with 50% matching funds, • Associate referral program, • Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates • Fundraising matching funds program, • Team volunteer opportunities, • 24/7 chaplain services, • Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply

Job DescriptionAs a Houseman, you play a key role in maintaining the cleanliness, safety, and overall appearance of the hotel. This position supports the housekeeping and maintenance teams by ensuring all public areas, guest spaces, and back-of-house areas meet high cleanliness standards. You will interact with guests and provide a welcoming atmosphere in alignment with our property’s vision, mission, and values. Compensation: $15 - $16 hourly Responsibilities: • Ensure floors are well-maintained, including vacuuming, mopping, and carpet cleaning., • Greet guests warmly and assist with any reasonable requests., • Support housekeeping and maintenance teams with tasks as needed., • Assist with floor care, including vacuuming, mopping, and carpet cleaning., • Maintain the cleanliness of public areas, hallways, and back-of-house spaces.Qualifications:, • Comfortable standing, walking, bending, and lifting up to 25 pounds., • Comfortable working in varying conditions, including exposure to outdoor weather and cleaning chemicals., • Ability to follow verbal and written instructions., • Friendly and service-oriented attitude., • No prior experience or training required; on-the-job training provided.About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Job DescriptionA bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll haveAt Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perksCompetitive pay rate Generous monthly bonus program of up to $500/month Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent) Exclusive, Placemakr-branded swag through our Placemakr Stars Program Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. This is an on-site position located in Atlanta, GA. The pay rate for this position is $18.75/hr.Your typical day • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider., • Foster a "one team" mentality by collaborating effectively with fellow property team members., • Maintain a safe, secure and compliant environment for team members and guests., • Offer support to team members in need and support the de-escalation of situations when required., • Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB., • Communicate effectively with internal and external customers (i.e. guests, team members and vendors)., • Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards., • Collect payment method consistently at check-in, following established protocols., • Utilize maintenance, housekeeping, check-in, and other systems accurately., • Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method., • Complete thorough and effective shift handovers at the conclusion of each shift., • Additional duties and responsibilities, as assigned. What it takes, • 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage., • Previous experience communicating effectively with internal and external customers, both verbally and in writing., • Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!), • You have a can-do attitude and the ability to work effectively in a collaborative environment., • You embody our Property Team Mission of Customer, Consistency and Community (Norms)., • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.

The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests' needs.

A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. A Director of Operations serving Hilton Brands i

Job Description About the Role: The Frontdesk position at our accommodation and food services establishment located in ATL Perimeter Center, ATL2, is a pivotal role responsible for creating a welcoming and efficient first point of contact for all guests. This role ensures smooth check-in and check-out processes, manages reservations, and addresses guest inquiries with professionalism and courtesy. The Frontdesk associate plays a critical part in maintaining guest satisfaction by promptly resolving issues and providing accurate information about our services and local area. Additionally, this position supports operational efficiency by coordinating with housekeeping, maintenance, and other departments to meet guest needs. Ultimately, the Frontdesk role contributes significantly to the overall guest experience and the positive reputation of our establishment. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in a customer service or front desk role, preferably in hospitality., • Basic computer skills and familiarity with reservation or property management systems., • Excellent verbal and written communication skills., • Experience with hotel management software such as Opera or similar systems., • Multilingual abilities to assist a diverse guest population., • Certification in hospitality or customer service training., • Strong problem-solving skills and the ability to remain calm under pressure., • Greet and welcome guests upon arrival, ensuring a positive first impression., • Manage guest check-in and check-out procedures accurately and efficiently., • Handle reservations, cancellations, and modifications using the property management system., • Respond promptly and professionally to guest inquiries, requests, and complaints., • Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest issues are resolved., • Maintain accurate records of guest information and payment transactions., • Provide guests with information about hotel services, amenities, and local attractions. The required skills such as communication and computer proficiency are essential for managing guest interactions and operating reservation systems efficiently on a daily basis. Strong interpersonal skills enable the Frontdesk associate to create a welcoming atmosphere and handle guest concerns with empathy and professionalism. Organizational skills are used to maintain accurate records and coordinate with other departments to ensure seamless service delivery. Preferred skills like multilingual abilities enhance communication with a diverse clientele, improving guest satisfaction. Problem-solving skills are critical for quickly addressing unexpected issues, ensuring guests have a positive experience throughout their stay.

Job DescriptionDescription: Welcome to Doubletree West Palm Beach Airport At The Connally Downtown Atlanta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in West Palm Beach Florida, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting. Responsibilities • Greet guests upon arrival with a warm and friendly demeanor, • Manage check-in and check-out processes efficiently., • Handle guest inquiries and provide information about hotel services and local attractions., • Maintain accurate records of guest reservations and billing information., • Operate phone systems to manage incoming calls and direct them appropriately., • Assist with special requests or accommodations to enhance the guest experience., • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction., • Address any guest complaints or concerns promptly and professionally.Requirements:, • Previous experience in front desk operations or hospitality management is preferred., • Strong phone etiquette and communication skills are essential., • Familiarity with hotel management software is a plus., • Bilingual abilities are highly desirable to accommodate diverse guests., • Ability to work flexible hours, including weekends and holidays as needed., • Excellent organizational skills with attention to detail., • A passion for providing outstanding guest services in a resort or hotel environment Benefits: • 401(k), • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Training & development Job Summary Holiday Inn Express Atlanta Downtown (or the Hotel) is seeking a Front Desk Agent who is responsible for the guest registration process and communication of Hotel services and promotions. This role is crucial to bringing the best guest experience by connecting and understanding the guest needs from arrival to departure. Front Desk Agent is expected to communicate well with the guests at the highest level of hospitality, integrity and a big smile. Responsibilities Must be able to work all shifts including AMs, PMs, weekends, and holidays Continuous standing for the entire shift Welcome guests in a warm and friendly manner, and responds to customer inquiries and requests in a timely, friendly and efficient manner Willingness to work at overnight shift is a plus Prior experience related to IHG is a plus Excellent oral and written communication skills Strong multitasking and organizational skills Excels at working in a collaborative team environment Self-motivated, results-driven and detail oriented Assist and work collaboratively with other teams such as maintenance / housekeeping / valet as needed Balance cash drawer by counting cash at beginning and end of work shift

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: • Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner., • Maintain positive guest relations at all times., • Resolve guest complaints and ensure guest satisfaction., • Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities., • Process all guest check-ins and verify registration information with the guest., • Handle overbooked or 'walked' guests., • Accept and record wake-up call requests., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)., • Resolve discrepancies on the room status report with housekeeping., • You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: • Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm, • Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: • Previous experience working as a front desk agent or in a similar role., • A high school diploma or equivalent vocational training certificate., • Experience working at a hotel establishment (highly desired)., • Proficiency with computers., • Basic math skills., • Ability to provide excellent customer service and maintain a professional demeanor at all times., • Ability to input and access information in the property management system and/or points-of-sale system., • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests., • Must be attentive, friendly, helpful, and courteous to clients, guests, and associates., • Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression., • Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: • Great verbal and written communication skills., • The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: • Comprehensive benefits package including medical, dental, and vision, • Life insurance, • Pet Insurance, • Short and long-term disability, • Paid time off and holidays, • Tuition assistance Financial & Occupational Wellness: All Associates • Competitive Compensation with incentives (incentives vary by position), • 401K Savings Plan with 50% matching funds, • Associate referral program, • Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates • Fundraising matching funds program, • Team volunteer opportunities, • 24/7 chaplain services, • Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply

Job Description What Makes a McKibbon Guest Services Manager OEM? As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles. The Guest Service Manager is an OEM (Overtime Eligible Management) position. A Day in the Life: • You will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor., • You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously., • You will anticipate guest needs and provide personalized service to enhance their experience., • You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports., • You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage., • You will train all front desk staff as it relates to brand and company standards to maximize service culture., • You will assist with sales and champion the Daily Sell Strategy., • You will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay., • You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company., • You will inspect and ensure that safety and security standards are being maintained., • You will handle guest complaints and concerns promptly, ensuring appropriate resolutions., • You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables., • You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance., • You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders)., • You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests., • You will cover Front Desk shifts as needed according to the budgeted Labor Plan., • Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: • Experience working in a hotel as a front desk representative (or equivalent), • Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired), • The ability to work weekends, holidays, and evenings, • The ability to ensure that hotel policies and brand standards are followed, • Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds., • Ability to ensure that hotel policies, procedures and brand standards are followed., • Maintain a high level of professionalism, trust and responsibility., • Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation., • Must excel in high-pressure, fast-paced environments., • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests., • Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Ideal Skills & Qualities: • Excellent communication and problem-solving skills, • The skills and experience to lead a team to consistently deliver exceptional guest service, • Developing the leadership qualities of all staff, • Maintaining positive relationships with associates to drive associate satisfaction, • Knowledge of hotel management PMS systems., • Ability to work under pressure and handle difficult situations professionally., • Customer focused with a passion for providing exceptional service. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: • Comprehensive benefits package including medical, dental, and vision, • Life insurance, • Pet Insurance, • Short and long-term disability, • Paid time off and holidays, • Tuition assistance Financial & Occupational Wellness: All Associates • Competitive Compensation with incentives (incentives vary by position), • 401K Savings Plan with 50% matching funds, • Associate referral program, • Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates • Fundraising matching funds program, • Team volunteer opportunities, • 24/7 chaplain services, • Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description The Housekeeping Supervisor is primarily responsible for ensuring standards of cleanliness, hygiene, and tidiness are maintained throughout the hotel. This leader manages the housekeeping and laundry departments efficiently and controls costs by performing the following duties. Compensation: $15 - $18 hourly Responsibilities: • Address guest concerns promptly and professionally to ensure an exceptional stay experience., • Oversee inventory and supply management, ensuring adequate stock levels while adhering to budget guidelines., • Conduct regular inspections of rooms and common areas to ensure adherence to quality and safety standards., • Manage scheduling, assignments, and productivity to meet labor and budget goals, • Train, mentor, and motivate team members to promote a positive work environment and high performance.Qualifications:, • Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job., • Previous housekeeping or supervisory experience is preferred but not required—we welcome applicants at all levels., • Proficiency in property management systems and basic office software (e.g., Microsoft Excel, Word, Outlook)., • Physical ability to stand, walk, and lift up to 50 pounds as needed., • Strong organizational and leadership skills with an eye for detail.About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Job Description As a Room Attendant, you will be responsible for ensuring that our guest rooms are clean, comfortable, and welcoming. You will collaborate with our housekeeping team to uphold high standards of cleanliness and presentation throughout the property. Your attention to detail and dedication to outstanding service will be essential for success in this role. This is a full-time position offering competitive compensation. Minimum Qualifications: * High school diploma or equivalent * Previous experience in housekeeping or a related field * Ability to work both independently and within a team * Strong communication and customer service skills * Excellent attention to detail and the ability to multitask * Reliable transportation Preferred Qualifications: * Experience in a hotel or hospitality setting * Familiarity with cleaning equipment and machinery Responsibilities: * Clean and maintain guest rooms to the highest standards of cleanliness and presentation * Respond promptly and professionally to guest requests and concerns * Report maintenance issues or safety hazards to the appropriate department * Assist with laundry and other housekeeping duties as needed * Maintain a positive and professional demeanor at all times Skills: As a Room Attendant, your keen eye for detail and strong communication skills will help ensure each guest room meets our quality standards. Your ability to manage multiple tasks and work independently will support your success in this role. Prior experience in housekeeping or a related field will help you quickly adapt to our procedures. Above all, your commitment to excellent service will contribute to a memorable and enjoyable guest experience.

Job Description Housekeeping Coordinator Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. Position Purpose The Housekeeping Coordinator plays a key administrative and operational role, ensuring the seamless communication and coordination between the housekeeping team, front office, and engineering departments. Key Responsibilities • Assign and update room statuses in the property HMS system., • The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation. • This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation. • Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry. • Transfer calls to various departments., • Use the paging system to page for various employees (usually a House Attendant or Supervisor). • Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks. • Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to Managers or Supervisors on duty and the Security Department immediately. • Run an in-house guest list, check-out list, from the Property Management System, • Assign sections to House Attendants and Supervisors, • Assign pagers and keys, • Prepare discrepancy report, • Monitor number of rooms being released, • Track all guest requested items, • Maintain lost and found logbook/database, • Record all engineering deficiencies in a logbook/database. Requirements • Prior administrative or coordinator experience in hospitality preferred., • Proficiency in Microsoft Office and property management systems (HMS a plus)., • Excellent communication and multitasking abilities., • Organized, detail-oriented, and service-focused., • Availability to work weekends and holidays.

Job Description Housekeeping Supervisor Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. Position Purpose We are seeking a motivated and hands-on Housekeeping Supervisor to oversee daily operations of the housekeeping team. This role ensures that all guest rooms and public spaces are maintained to the highest standards of cleanliness, presentation, and guest satisfaction. Key Responsibilities • Supervise and inspect guest rooms, public areas, and back-of-house spaces for cleanliness and quality. • Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches the staff. • Schedules work to be done daily and monitors each Room Attendant’s daily progress. Inspect complete rooms to ensure that all standards have been met. When standards have been missed, it brings employees back to room to correct the deficiency. Coordinates work orders in assigned section. Follow up to be sure work is completed. Releases checkout rooms to be sold. • Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets. • Communicate effectively with Front Office and Engineering regarding room status and maintenance issues. • Execute inventories of linens and all housekeeping supplies., • Works harmoniously and professionally with co-workers and supervisors. Requirements • Previous supervisory experience in hotel housekeeping required., • Strong leadership and organizational skills., • Eye for detail and commitment to quality standards., • Proficiency with housekeeping management systems preferred., • Flexible availability to include weekends and holidays.

Job Description As a Housekeeping Supervisor, you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests. This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply! Must Have Previous Hotel Experience and OPERA Experience RESPONSIBILITIES • Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests., • Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties., • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance., • Carry out special needs and requests of the guests, VIP’s and repeat visitors., • Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly/quarterly basis., • Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs., • Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff., • Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees., • Assist in resolving guest complaints regarding service and/or room cleanliness., • Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed. QUALIFICATIONS • Previous hotel housekeeping experience preferred; previous supervisory experience also preferred., • Knowledge of housekeeping and laundry operations and procedures., • Knowledge of proper use and storage of cleaning chemicals., • Knowledge of equipment such as vacuums, commercial washers and dryers., • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members., • Able to prioritize and organize work assignments and delegate responsibilities., • Demonstrate genuine care for customers and team members., • Able to work in a fast-paced environment., • Able to work independently and as part of a team., • Able to input information into a computer. BENEFITS • PTO with immediate accrual, • Access 50% of your wages prior to payday, • Discount program for car rentals, travel, entertainment, etc., • Hotel Discounts Worldwide, • Health Insurance, • Dental Insurance, • Vision Insurance, • Basic Life/AD&D and Supplemental Life Insurance, • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal, • Employer Sponsored Long-Term Disability Coverage, • 401(k) with immediate match, • Double Time for Holidays Worked, • Health Savings Account, • Employee Assistance Program (EAP), • Dependent Care FSA

Job Description At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering friendly and helpful service. In return, we offer competitive pay and benefits, a supportive team that feels like family, and plenty of opportunities to learn, grow, and build your career with us. A Day in the Life: • Maintaining the cleanliness of guest rooms and suites, including bathrooms, living areas, and bed changes., • Working with the housekeeping team to deliver one of the most important parts of the guest experience: spotless, inviting rooms., • Professional, courteous, teamwork to assist the housekeeping and laundry teams in meeting the days demands., • Maintain a clean, stocked housekeeping cart to ensure efficiency in daily tasks and end of shirt prepare cart for next day's service., • Using professional cleaning equipment and chemicals safely and effectively., • Spending much of your day on your feet, moving housekeeping carts, and navigating guest hallways., • Bringing a friendly personality, strong attention to detail, and a desire to make guests feel at home., • Ability to work independently with little supervision., • Strong multi-tasking and time-management skills., • Quick learner with the ability to adapt in a guest-focused environment., • Restocking guest room supplies (toiletries, coffee/tea, towels, etc.)., • Reporting maintenance issues or safety concerns to the appropriate department., • Assisting with laundry duties such as collecting, sorting, and transporting linens., • Maintaining housekeeping carts and storage areas in a clean, organized, and fully stocked manner., • Following all safety and sanitation guidelines., • Providing friendly, professional interactions with guests when approached as well as team members., • Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Job Requirements: • Identification verifying you are at least 18 years of age., • US Citizenship verification is required., • Ability and flexibility to work weekends and holidays., • Ability to lift, pull, and push moderate weight (minimum of 35 lbs.), • Must be able to use stairs and ladders as needed to perform cleaning tasks, including high areas., • Desire to satisfy the needs of others in a fast-paced environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: • Comprehensive benefits package including medical, dental, and vision, • Life insurance, • Pet Insurance, • Short and long-term disability, • Paid time off and holidays, • Tuition assistance Financial & Occupational Wellness: All Associates • Competitive Compensation with incentives (incentives vary by position), • 401K Savings Plan with 50% matching funds, • Associate referral program, • Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates • Fundraising matching funds program, • Team volunteer opportunities, • 24/7 chaplain services, • Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply

Job Description Housekeeping Supervisor (Inspector) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: The Housekeeping Supervisor is responsible for helping to ensure the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. When needed, the Supervisor/Inspector may also assist in cleaning rooms. Supervisors are also responsible to accommodate every guest’s reasonable needs and requests with a courteous and pleasant response in effort to create a comfortable and enjoyable stay. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. • Complete all required training, • Adhere to all standard operating procedures and property specific brand standards, • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests, • Provide personalized, friendly service to every guest and associate, • Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale, • When needed, clean guest rooms and public areas. Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department, • Assist in making beds neatly with fresh linens, pick up trash from floor and vacuum, and empties trash from waste cans, • Ensures the rooms are up to brand standards with items such as all clean mirrors. wiped shelves, doorframes and furniture, and dusting of all windowsills, and baseboards and ensure that furniture is arranged properly, • Ensure proper clean and disinfect of bathrooms; scrubbing basin, bathtub, toilet, and tile floor and all items are replenished appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack, • Ensure clean hallway area in front of rooms., • Report to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean, • Report any discrepancies of furniture, equipment, and room condition, • Must be responsible for security of guests, fellow associates and hotel assets, • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc., • Must be responsible for safety and security of guests, fellow employees and hotel assets, • Have knowledge of fire alarm system and evacuation procedures, • Able to report to work for scheduled shifts, • Able to communicate effectively in writing, verbally, and in person, • Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays, • Is organized, honest, and works well with others, • Maintain a clean and attractive work area, uniform, and person, • Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule, • Able to work with people from diverse cultures and backgrounds, • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service., • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds, • Able to work for 8 hours and work in a restrictive space/environment, • Must have eyesight enabling vision both near and far, • Must be comfortable using a step stool or ladder, • Must be able to use/lift arms for up to 8 hours, • Have finger dexterity for operating equipment, • Must speak in a clear, understandable voice, hear at a basic level, and understand English, • Must be able to write Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: • Paid Time Off, • Optional Health, Wellness and Care benefits, • Health Reimbursement Program, • Flexible Spending Account, • Stay Discounts, • Optional Company paid Life Insurance, • 401(k) and 401(k) matching, • Employee Assistance Program, • Several Voluntary and Supplemental Insurance Options, • Select Paid Holidays and One Personal Floating Holiday, • Loyalty Incentives and Other Unique Incentive Programs

Job Description Room Attendant Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. Position Purpose The Room Attendant is responsible for creating a clean, welcoming, and comfortable environment for our guests. This role is essential to the guest experience — ensuring each room reflects the warmth, care, and attention to detail that defines Hotel Phoenix. Key Responsibilities • Clean, sanitize, and refresh guest rooms, bathrooms, and public areas to the highest standards of cleanliness and presentation., • Replenish amenities, linens, and supplies in guest rooms as needed., • Report maintenance issues, safety concerns, and lost & found items promptly., • Ensure proper care and use of cleaning equipment and supplies., • Adhere to all safety and sanitation guidelines., • Maintain positive communication with Housekeeping leadership and other hotel departments to support guest needs., • Uphold brand standards and deliver exceptional service with professionalism and courtesy. Requirements • Previous housekeeping or hotel experience preferred, but not required — training provided., • Strong attention to detail and pride in work quality., • Ability to work efficiently, independently, and as part of a team., • Must be dependable, organized, and guest-focused., • Availability to work weekends and holidays as needed.

Job Description Room Attendant / Housekeeping Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Responsible for the cleanliness and overall appearance of the guest rooms and surrounding corridors. Courteously and pleasantly, respond to the guest’s needs and requests to make their stay as comfortable and enjoyable as possible. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. • Adhere to all Vision Hospitality Group, Inc. and property specific brand standards., • Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment., • Make beds neatly with fresh linens. Pick up trash from floor, removes and empties trash from waste cans, cleans mirrors and shelves, wipes doorframes and furniture with damp cloth, dusts light fixtures, windowsills, and the baseboards, and arranges furniture properly., • Responsible for the hallway in front of room. Deep cleans one room daily., • Cleans bathrooms, scrubbing basin, bathtub, toilet, and tile floor with damp rag and detergent., • Disinfects surfaces in bathroom., • Replenishes supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and places clean towels on rack., • Vacuums each room and hallway., • Reports to the Executive Housekeeper all rooms vacated and clean, rooms occupied and clean, or any other discrepancies, or any unusual conditions of furniture or room repairs needed., • Maintain a clean and attractive work area, uniform, and person., • Should have knowledge of fire alarm and evacuation procedures., • Must be responsible for security of guests, fellow Associates, and hotel assets., • Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests., • Must have an outgoing personality., • Must be able to work a flexible schedule., • Must be honest and work well with others., • Has the highest degree of integrity and is humble, living by the Golden Rule, • Able to work with people from diverse cultures and backgrounds, • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service., • Stand/walk on feet for 8 hours and work in a restrictive space/environment., • Must have eyesight-enabling vision both near and far., • Must be able to climb up and down stairs., • Must speak in a clear, understandable voice and hear at a basic level, and understand English., • Must be able to bend, stretch arms overhead and lift and/or carry up to 25 pounds. Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: • Paid Time Off, • Optional Health, Wellness and Care benefits, • Health Reimbursement Program, • Flexible Spending Account, • Stay Discounts, • Optional Company paid Life Insurance, • 401(k) and 401(k) matching, • Employee Assistance Program, • Several Voluntary and Supplemental Insurance Options, • Select Paid Holidays and One Personal Floating Holiday, • Loyalty Incentives and Other Unique Incentive Programs

Job Description This is not a typical housekeeping job. This is a ground-floor opportunity to help build a world-class luxury hospitality company. We are a premier hospitality group managing a portfolio of large-format, high-end private properties in Atlanta. Our mission is simple: to provide a 5-star guest experience with immaculate attention to detail, rivaling the quality and consistency of the world's best hotels like The St. Regis or Four Seasons. We are building our own elite, in-house team of hospitality professionals and are looking for a foundational member with an obsessive eye for detail and a passion for excellence. This role is ideal for both a master of the craft who excels at flawless execution (Senior Professional) and a natural player-coach who can also train, inspect, and guide a small team (Lead Professional). What You Will Do: • Execute Flawless Turnovers: Perform comprehensive, top-to-bottom cleaning, staging, and preparation of our large-format luxury properties to a 5-star standard., • Lead by Example: Work alongside the team, setting the pace for quality, efficiency, and professionalism., • Ensure Perfection: Conduct meticulous quality assurance inspections, ensuring every detail meets our exacting standards before guest arrival., • Train & Mentor: (Primarily for Lead roles) Coach and develop team members on advanced cleaning techniques and our brand standards., • Master Advanced Techniques: Utilize professional-grade equipment to care for high-end surfaces, fabrics, and finishes with expert precision., • You are obsessed with the details. A crooked picture frame or a smudge on a faucet is something you notice and fix instantly., • You see housekeeping not as a task, but as preparing a stage for a guest's memorable experience., • You thrive on constructive feedback and see it as a tool to achieve perfection., • You are a natural leader who enjoys teaching others and finds pride in your team's success., • Minimum 3-5 years of experience in professional housekeeping., • Experience in an upscale hotel environment (e.g., Marriott, Hilton, Four Seasons, or luxury independent hotels) is strongly preferred., • Experience in a supervisory, lead, or training role is highly desirable and required for consideration at the Lead level., • Bilingual ability in English and Spanish is a significant plus and is strongly preferred for Lead roles., • Must have a valid driver's license and a clean driving record., • Ability to work on your feet for extended periods and lift up to 30 lbs., • Excellent, Competitive Pay: $24 - $30 per hour. Pay is based on experience, leadership qualifications, and the specific responsibilities of the role (Senior vs. Lead)., • Company Vehicle & Gas Provided: A fully-stocked company vehicle is provided for all travel between properties. You will not need to use your own car or pay for gas for work., • Consistent Hours: A stable and predictable work schedule., • Performance Bonuses: Opportunities to be rewarded for outstanding quality and efficiency., • All Professional Tools & Supplies Provided: We provide all the best equipment (professional vacuums, steamers, UV lights, top-tier cleaning products) for you to do your best work., • A Ground-Floor Opportunity: You will be a key founding member of our in-house team with a direct impact on building our company culture and standards.

Job Description This is not a typical housekeeping job. This is a ground-floor opportunity to help build a world-class luxury hospitality company. We are a premier hospitality group managing a portfolio of large-format, high-end private properties in Atlanta. Our mission is simple: to provide a 5-star guest experience with immaculate attention to detail, rivaling the quality and consistency of the world's best hotels like The St. Regis or Four Seasons. We are building our own elite, in-house team of hospitality professionals and are looking for a foundational member with an obsessive eye for detail and a passion for excellence. This role is ideal for both a master of the craft who excels at flawless execution (Senior Professional) and a natural player-coach who can also train, inspect, and guide a small team (Lead Professional). What You Will Do: • Execute Flawless Turnovers: Perform comprehensive, top-to-bottom cleaning, staging, and preparation of our large-format luxury properties to a 5-star standard., • Lead by Example: Work alongside the team, setting the pace for quality, efficiency, and professionalism., • Ensure Perfection: Conduct meticulous quality assurance inspections, ensuring every detail meets our exacting standards before guest arrival., • Train & Mentor: (Primarily for Lead roles) Coach and develop team members on advanced cleaning techniques and our brand standards., • Master Advanced Techniques: Utilize professional-grade equipment to care for high-end surfaces, fabrics, and finishes with expert precision., • You are obsessed with the details. A crooked picture frame or a smudge on a faucet is something you notice and fix instantly., • You see housekeeping not as a task, but as preparing a stage for a guest's memorable experience., • You thrive on constructive feedback and see it as a tool to achieve perfection., • You are a natural leader who enjoys teaching others and finds pride in your team's success., • Minimum 3-5 years of experience in professional housekeeping., • Experience in an upscale hotel environment (e.g., Marriott, Hilton, Four Seasons, or luxury independent hotels) is strongly preferred., • Experience in a supervisory, lead, or training role is highly desirable and required for consideration at the Lead level., • Bilingual ability in English and Spanish is a significant plus and is strongly preferred for Lead roles., • Must have a valid driver's license and a clean driving record., • Ability to work on your feet for extended periods and lift up to 30 lbs., • Excellent, Competitive Pay: $24 - $30 per hour. Pay is based on experience, leadership qualifications, and the specific responsibilities of the role (Senior vs. Lead)., • Company Vehicle & Gas Provided: A fully-stocked company vehicle is provided for all travel between properties. You will not need to use your own car or pay for gas for work., • Consistent Hours: A stable and predictable work schedule., • Performance Bonuses: Opportunities to be rewarded for outstanding quality and efficiency., • All Professional Tools & Supplies Provided: We provide all the best equipment (professional vacuums, steamers, UV lights, top-tier cleaning products) for you to do your best work., • A Ground-Floor Opportunity: You will be a key founding member of our in-house team with a direct impact on building our company culture and standards.

Job DescriptionJob Description Pay is $1400 Per Week. Must have Luxury Hotel Experience. We pay all travel. This is Task Force On and Off. Executive Housekeeper Job Duties: * Manage the department's budget, track operating costs, and control expenses. * Inventory and supplies: Monitor and manage inventory of cleaning supplies, linens, and uniforms, and ensure proper usage. * Guest services: Respond to and resolve guest complaints, handle lost and found items, and ensure a positive guest experience. * Safety and maintenance: Ensure compliance with safety and sanitation standards, report maintenance issues, and maintain a safe environment for both guests and staff. * Staff management: Supervise, schedule, hire, train, and evaluate housekeeping employees. * Operations management: Plan and assign daily work, organize deep cleaning projects, and conduct inspections of guest rooms and public areas. Qualifications • Must Have Luxury Hotel Housekeeping Experience, • Ability to Travel

Job Description As a Housekeeper-cleaning staff, you will be responsible for cleaning guest rooms and responding to guest requests in the hotel's ongoing effort to provide excellent customer service and financial returns. Specifically, you would be responsible for performing the following tasks to the highest standards • Clean rooms as assigned, which includes, among other things, making beds, cleaning bathrooms, dusting and vacuuming, • Change linens, towels and services for guests, as needed, • Carry out deep cleaning tasks, as necessary, • Store, maintain and transport the cleaning supplies cart daily, • Eliminate garbage and recyclable materials, • Respond to requests from special guests in a timely, friendly and efficient manner, • High degree of Hospitality, • Integrity, • Leadership, • Teamwork, • Quality, • Productivity, • Reliability, • Focus on the client, • FT Morning shift 8am-5pm, form Sunday to Saturday (5 days on schedule), • Pass a Background check and Drug test, • Reliable transportation due to our strict attendance policy, • At least 6 months of experience on Hotel housekeeping, • Open availability a plus Weekly pay Free lunch (some properties)

Job Description Housekeeping Houseperson Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. Position Purpose The Houseperson supports the housekeeping team by maintaining cleanliness in guest corridors and assisting with linen distribution, trash removal, and inventory organization. This behind-the-scenes role ensures that the department operates smoothly and efficiently. Key Responsibilities • Delivers linen, towels, and supplies to room attendants throughout the day., • Remove trash and soiled linen from guest floors promptly., • Maintain housekeeping closets, hallways, elevators, ice machines and storage areas in clean and orderly condition. • Respond quickly to guest and team requests for additional supplies or assistance., • Support public area cleaning as needed and additional cleaning projects as needed. Requirements • Previous hotel housekeeping or maintenance experience preferred., • Strong organizational skills and team-oriented attitude., • Ability to lift, push, and pull heavy items safely., • Dependable and able to work with minimal supervision., • Availability for weekends, evenings, and holidays.

Job Description Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking An organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members., • An individual that adopts a proactive mindset and has excellent communication skills., • Dedicated to enhancing both the guest and team member experience., • Committed to upholding the highest standards of cleanliness and operational efficiency., • Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies., • Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met., • Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality., • Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations., • Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage., • Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues., • Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness., • Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service., • Bachelor's Degree or relevant work experience required., • Minimum of two years of guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred., • Ability to stand for long periods of time required.

Job DescriptionDescription: Guest Room Attendant Location: Atlanta, GA About Us The Connally Hotel Downtown Atlanta is a restored historic gem featuring 156 thoughtfully designed guest rooms and 900 sq. ft. of meeting and event space. Located in the heart of one of Atlanta’s most exciting cultural and entertainment districts, we pride ourselves on delivering comfort, quality, and exceptional service to every guest. Position Summary We are seeking a dependable and detail-oriented Guest Room Attendant to join our housekeeping team. This role is essential in creating a welcoming and comfortable stay for our guests by ensuring guest rooms are cleaned, sanitized, and maintained to the highest standards of hospitality. Key Responsibilities • Thoroughly clean and service guest rooms, including making beds, changing linens, dusting, vacuuming, and sanitizing bathrooms., • Replenish guest room supplies such as toiletries, towels, and amenities., • Ensure guest rooms and corridors are clean, safe, and well-maintained., • Respond promptly to guest requests and provide excellent service with professionalism., • Report any maintenance issues, damages, or missing items to the appropriate department., • Follow all hotel policies, health, safety, and sanitation guidelines., • Competitive hourly wage, • Complimentary staff parking, • Hotel discounts at participating StepStone Hospitality properties, • Opportunities for career growth within the company, • Supportive, team-oriented environment Requirements: Qualifications & Requirements • Previous housekeeping or cleaning experience in a hotel environment preferred, • Strong attention to detail and commitment to cleanliness standards, • Ability to work independently, manage time efficiently, and take initiative, • Physically able to lift, push, and carry up to 50 lbs., and stand/walk for extended periods, • Flexible availability, including weekends and holidays, • Dependable, courteous, and professional demeanor

Job Description As a Part Time Housekeeping Supervisor, you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests. This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply! Must Have OPERA Experience Must Have Open Availability to work AM & PM Shift RESPONSIBILITIES • Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests., • Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties., • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance., • Carry out special needs and requests of the guests, VIP’s and repeat visitors., • Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly/quarterly basis., • Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs., • Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff., • Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees., • Assist in resolving guest complaints regarding service and/or room cleanliness., • Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed. QUALIFICATIONS • Previous hotel housekeeping experience preferred; previous supervisory experience also preferred., • Knowledge of housekeeping and laundry operations and procedures., • Knowledge of proper use and storage of cleaning chemicals., • Knowledge of equipment such as vacuums, commercial washers and dryers., • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members., • Able to prioritize and organize work assignments and delegate responsibilities., • Demonstrate genuine care for customers and team members., • Able to work in a fast-paced environment., • Able to work independently and as part of a team., • Able to input information into a computer. BENEFITS • PTO with immediate accrual, • Access 50% of your wages prior to payday, • Hotel Discounts Worldwide

Job Description This is not a typical housekeeping job. This is a ground-floor opportunity to help build a world-class luxury hospitality company. We are a premier hospitality group managing a portfolio of large-format, high-end private properties in Atlanta. Our mission is simple: to provide a 5-star guest experience with immaculate attention to detail, rivaling the quality and consistency of the world's best hotels like The St. Regis or Four Seasons. We are moving away from contractors and building our own elite, in-house team of hospitality professionals. We are looking for a hands-on leader with an obsessive eye for detail and a passion for excellence to be a foundational member of this new team. If you are a career-minded hospitality professional who finds deep satisfaction in creating perfect guest experiences, we want to talk to you. What You Will Do: • Lead from the Front: Work alongside a small team to perform turnovers on our large-format luxury properties, setting the pace for quality and efficiency., • Ensure Perfection: Conduct meticulous quality assurance inspections on every property, ensuring every detail meets our 5-star standards before guest arrival., • Train & Mentor: Coach and develop team members on advanced cleaning techniques and our brand standards., • Manage & Organize: Oversee on-site inventory of professional-grade supplies, linens, and guest amenities., • You are obsessed with the details. A crooked picture frame or a smudge on a faucet is something you notice and fix instantly., • You see housekeeping not as a task, but as preparing a stage for a guest's memorable experience., • You thrive on constructive feedback and see it as a tool to achieve perfection., • You are a natural leader who enjoys teaching others and finds pride in your team's success., • Minimum 3-5 years of experience in housekeeping, with at least 1 year in a supervisory, lead, or training role., • Experience in an upscale hotel environment (e.g., Marriott, Hilton, Hyatt, or luxury independent hotels) is strongly preferred., • Bilingual ability in English and Spanish is strongly preferred to effectively lead, train, and coordinate with all members of our diverse team., • Must have a valid driver's license and reliable transportation to travel between properties in the Atlanta area., • Ability to work on your feet for extended periods and lift up to 30 lbs., • Excellent, Competitive Pay: Starting at $25 - $30 per hour, based on experience., • Consistent Hours: A stable and predictable work schedule., • Performance Bonuses: Opportunities to be rewarded for outstanding quality and efficiency., • A Ground-Floor Opportunity: You will be a key founding member of our in-house team with a direct impact on building our company culture and standards., • Professional Tools & Supplies: We provide all the best equipment (professional vacuums, steamers, UV lights, quality products) for you to do your best work.

Job Description This is not a typical housekeeping job. This is a ground-floor opportunity to help build a world-class luxury hospitality company. We are a premier hospitality group managing a portfolio of large-format, high-end private properties in Atlanta. Our mission is simple: to provide a 5-star guest experience with immaculate attention to detail, rivaling the quality and consistency of the world's best hotels like The St. Regis or Four Seasons. We are building our own elite, in-house team of hospitality professionals and are looking for a foundational member with an obsessive eye for detail and a passion for excellence. This role is ideal for both a master of the craft who excels at flawless execution (Senior Professional) and a natural player-coach who can also train, inspect, and guide a small team (Lead Professional). What You Will Do: • Execute Flawless Turnovers: Perform comprehensive, top-to-bottom cleaning, staging, and preparation of our large-format luxury properties to a 5-star standard., • Lead by Example: Work alongside the team, setting the pace for quality, efficiency, and professionalism., • Ensure Perfection: Conduct meticulous quality assurance inspections, ensuring every detail meets our exacting standards before guest arrival., • Train & Mentor: (Primarily for Lead roles) Coach and develop team members on advanced cleaning techniques and our brand standards., • Master Advanced Techniques: Utilize professional-grade equipment to care for high-end surfaces, fabrics, and finishes with expert precision., • You are obsessed with the details. A crooked picture frame or a smudge on a faucet is something you notice and fix instantly., • You see housekeeping not as a task, but as preparing a stage for a guest's memorable experience., • You thrive on constructive feedback and see it as a tool to achieve perfection., • You are a natural leader who enjoys teaching others and finds pride in your team's success., • Minimum 3-5 years of experience in professional housekeeping., • Experience in an upscale hotel environment (e.g., Marriott, Hilton, Four Seasons, or luxury independent hotels) is strongly preferred., • Experience in a supervisory, lead, or training role is highly desirable and required for consideration at the Lead level., • Bilingual ability in English and Spanish is a significant plus and is strongly preferred for Lead roles., • Must have a valid driver's license and a clean driving record., • Ability to work on your feet for extended periods and lift up to 30 lbs., • Excellent, Competitive Pay: $24 - $30 per hour. Pay is based on experience, leadership qualifications, and the specific responsibilities of the role (Senior vs. Lead)., • Company Vehicle & Gas Provided: A fully-stocked company vehicle is provided for all travel between properties. You will not need to use your own car or pay for gas for work., • Consistent Hours: A stable and predictable work schedule., • Performance Bonuses: Opportunities to be rewarded for outstanding quality and efficiency., • All Professional Tools & Supplies Provided: We provide all the best equipment (professional vacuums, steamers, UV lights, top-tier cleaning products) for you to do your best work., • A Ground-Floor Opportunity: You will be a key founding member of our in-house team with a direct impact on building our company culture and standards.

Job Description Job Description – FORTH Hotel & Club - Housekeeper FORTH is thrilled to announce a variety of opportunities at our new opened hotel. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments. We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too. If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that is bringing this destination to life. FORTH Hotel’s Housekeepers play an integral part in ensuring that our hotel guests receive exceptional service and are welcomed into impeccably polished spaces. The ideal candidate will have at least one year of experience in a luxury hotel/resort setting. Candidates must have excellent communications skills & the ability to work in a fast-paced environment. Job duties include, but are not limited to: • Responsible for performing general housekeeping duties in hotel suites, public areas and support areas as assigned while meeting or exceeding FORTH’s quality standards., • Responsible for collecting, cleaning and redistributing the hotel supplies and laundry., • Cleans and sanitizes all assigned rooms and bathrooms., • Cleans assigned rooms within shift time requirements, passing all inspections., • Adheres to established cleaning schedules and methods to extend life of hotel furnishings and professional appearance of hotel., • Demonstrates working knowledge and team effort in accomplishing additional projects as assigned., • Performs all duties in a timely and professional manner., • Maintain the cleanliness and appearance of hotel public areas, including lobbies, corridors, elevators and restrooms, • Remove trash and dirty linens from guest rooms and common areas, • Restock housekeeping carts with supplies as needed, • Respond promptly to guest requests and inquires with a friendly and helpful attitude, • Ensure all storage areas are clean, organized, and properly stocked, • Report any maintenance issues or safety hazards to the appropriate department, • Ensures that FORTH’s guests receive professional & gracious service at all times, • Keep workstations organized and clean, • Commitment to high standards with impeccable attention to detail, • Team oriented mentality, • Outgoing, friendly personality and the willingness to learn what true hospitality is all about!, • Must have excellent written and verbal communication skills, • Must be a team player with a strong work ethic, • The ability to stand / be on your feet for long periods of time, • Flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, & holidays. Working Conditions/Environment • The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day., • Agility in executing fast-paced movements to navigate different areas of the property efficiently., • The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Description Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role - from Guest Services to Finance, Culinary to IT - offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement * Pet Insurance and Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking a welcoming and detail-oriented Housekeeping Houseperson to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: * A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members. * An individual that maintains a keen eye for detail and adopts a proactive mindset. * An individual dedicated to enhancing both the guest and team member experience. * An individual committed to upholding the highest standards of cleanliness. What You'll Do: * Assist room attendants by emptying trash and soiled linen from housekeeping carts and rooms. * Use proper chemicals for cleaning according to department procedures and ensure cleanliness of back-of-the-house guest hallways. * Wash guest room glassware, return it to linen closets, and bring dirty glassware to Housekeeping if applicable. * Ensuring linen closets are stocked and organized, guest hallways are vacuumed, and trash is taken to compactor. * Communicating over the radio using proper etiquette and complete guest requests by closing tasks through method assigned. * Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner. * Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information. * Report to work as scheduled, wearing the proper uniform and adhering to personal appearance standards. * Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction. * Maintain a positive attitude and professional conduct at all times. * Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices. * Comply with all other Housekeeping Department and hotel policies and procedures. * Other duties as assigned. Your Qualifications Include: * High school diploma or equivalent work experience preferred. * Previous experience in a cleaning role preferred. * Previous experience in a hotel or resort environment preferred. * Ability to read, write and speak in English. * Ability to walk, stand, reach and bend. * Ability to push, pull, and lift up to 150lbs. * Ability to work a flexible schedule, including weekends and holidays as required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionRevenue & Reservations Manager Reports to: Director of Sales (with a dotted line to the VP and Regional Director of Revenue Management) Supervises: Reservations/Group Coordinators Position Summary The Revenue & Reservations Manager plays a key role in maximizing hotel revenue and optimizing room inventory utilization. This position oversees the reservations department while actively supporting the hotel’s revenue management strategies. The ideal candidate is a data-driven leader who can balance operational efficiency with strategic insight, ensuring accurate reservations, effective pricing, and optimal distribution to drive profitability and guest satisfaction. Key Responsibilities Leadership & Team Development * Supervise, train, and mentor Reservations, Group, and Sales Coordinators to ensure accuracy, efficiency, and adherence to hotel standards. * Manage team schedules, workflow, and performance evaluations. * Foster a culture of collaboration, accountability, and service excellence. Revenue Strategy & Analysis * Partner with the Revenue Management team to execute rate strategies, inventory controls, and distribution tactics across all channels. * Monitor pickup, pace, and demand trends to identify revenue opportunities and recommend adjustments. * Support daily, weekly, and monthly forecasting with accurate data on reservations, cancellations, and group activity. * Participate in weekly revenue meetings and contribute actionable insights from booking trends and market analysis. * Ensure consistent application of rate parity and pricing integrity across all systems and third-party platforms. Reservations Operations * Oversee all incoming reservations from the call center, website, OTAs, and GDS, ensuring accuracy in rates, room types, and guest details. * Maintain group blocks in PMS, monitor pickup, enforce cutoff dates, and collaborate with Sales and Events on adjustments. * Audit reservations daily to identify and correct discrepancies, duplicates, or overbooking risks. * Act as the primary liaison between the hotel and the offsite call center to ensure updated information on availability, promotions, and policies. * Respond to guest and partner inquiries with professionalism and efficiency. Reporting & Performance Metrics * Prepare and distribute daily, weekly, and monthly reports on occupancy, pickup, pace, and revenue performance. * Analyze booking behaviors, conversion rates, cancellation patterns, and channel production. * Provide recommendations to improve booking efficiency, conversion, and revenue outcomes. Collaboration & Communication * Work closely with Front Office, Housekeeping, Accounting, Sales, and Marketing to ensure alignment between guest expectations, operational needs, and revenue goals. * Maintain and enhance standard operating procedures for reservations and revenue management processes. Qualifications * Minimum 3 years of experience in hotel reservations, revenue management, or front office operations; at least 1 year in a supervisory capacity. * Strong understanding of revenue management concepts, pricing strategy, and market segmentation. * Experience with hotel PMS and CRS systems; OTA and GDS familiarity preferred. * Advanced proficiency in Microsoft Office Suite and revenue tools such as IDeaS, SynXis, or HMS. * Exceptional analytical, problem-solving, and organizational skills. * Strong leadership and communication abilities, with a focus on developing high-performing teams. Additional Requirements * Ability to thrive in a fast-paced, analytical, and results-oriented environment. * Strong attention to detail and a proactive approach to optimizing revenue performance. * Collaborative mindset with a passion for guest service and continuous improvement.

Job Description The Retreat is a private members club dedicated to delivering exceptional experiences in an elegant and discreet setting. We pride ourselves on maintaining the highest standards of service, cleanliness, and professionalism throughout every facet of our operations. The Steward at The Retreat is responsible for maintaining the highest levels of cleanliness, order, and operational efficiency within the club’s dining, service, and back-of-house areas. As a vital member of the team, you will uphold the discretion, elegance, and attention to detail expected in a private luxury environment. Your role ensures that both members and staff experience seamless, hygienic, and well-organized surroundings at all times. Key Responsibilities: • Maintain impeccable cleanliness and hygiene standards in all kitchen, service, and storage areas., • Handle the washing and proper storage of china, glassware, cutlery, and kitchen equipment., • Ensure all work areas, floors, and surfaces are sanitized according to club policies and local health regulations., • Support chefs and service teams during meal preparation and service with organized stock and ready equipment., • Monitor and restock cleaning supplies, detergents, and necessary kitchen equipment promptly., • Manage waste disposal responsibly, with attention to recycling and environmental standards., • Assist with the setup and breakdown of service stations or events as required., • Liaise discreetly with chefs, servers, and housekeeping to ensure seamless behind-the-scenes operations., • Proven experience in a high-end hospitality, private club, or luxury hotel setting preferred., • Exceptional attention to detail and cleanliness., • Ability to handle high-pressure situations calmly and discreetly., • Knowledge of sanitation regulations and safe handling of kitchen equipment., • Physically fit; capable of standing for extended periods and lifting moderate loads., • Positive, can-do attitude and team-oriented mindset., • High standards of personal presentation and professional etiquette., • Competitive salary and benefits package., • Opportunities for advancement within a prestigious private club environment., • Ongoing training and development., • A professional, respectful, and elegant workplace. Powered by JazzHR qRGDCz0sIE

Job Description Join the team redefining luxury hospitality in Atlanta. Join FORTH. You know that feeling? When you walk into a hotel or a restaurant and everything and everyone just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax? We create that feeling, with passionate people like you. FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments. We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too. If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can. Role: The Steward Manager plays a pivotal role in ensuring the highest standards of cleanliness, hygiene, and operational efficiency within hospitality and tourism establishments. This position is responsible for overseeing the stewarding team, managing inventory of cleaning supplies and equipment, and coordinating with kitchen and service departments to maintain seamless operations. The Steward Manager ensures compliance with health and safety regulations, implements effective waste management practices, and fosters a culture of teamwork and continuous improvement. By maintaining impeccable standards, the Steward Manager directly contributes to the overall guest experience and the establishment’s reputation. This role requires strong leadership, organizational skills, and a proactive approach to problem-solving in a fast-paced environment. Minimum Qualifications: • High school diploma or equivalent., • Proven experience in stewarding or housekeeping management within the hospitality industry., • Knowledge of health, safety, and sanitation standards applicable to food service environments., • Strong leadership and team management skills., • Certification in hospitality management or related field., • Experience with inventory management software and scheduling tools., • First aid and safety certification., • Familiarity with sustainable waste management practices., • Supervise and lead the stewarding team to maintain cleanliness and hygiene standards in all kitchen and service areas., • Manage inventory control of cleaning supplies, equipment, and utensils, ensuring timely procurement and cost efficiency., • Coordinate with culinary and service departments to ensure smooth operations and timely support during service hours., • Implement and monitor compliance with health, safety, and sanitation regulations and company policies., • Train and develop stewarding staff to enhance performance, safety awareness, and teamwork., • Conduct regular inspections of kitchen, dishwashing, and storage areas to ensure cleanliness and maintenance standards are met., • Develop and maintain waste management and recycling programs to promote sustainability. The Steward Manager utilizes leadership skills daily to motivate and guide the stewarding team, ensuring tasks are completed efficiently and to standard. Organizational skills are essential for managing inventory, scheduling staff, and coordinating with other departments to maintain smooth operations. Knowledge of health and safety regulations is applied continuously to enforce compliance and create a safe working environment. Communication skills facilitate effective training, conflict resolution, and collaboration with kitchen and service teams. Additionally, problem-solving skills are critical for addressing operational challenges promptly and implementing improvements that enhance overall service quality. Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job DescriptionJoin the team redefining luxury hospitality in Atlanta. Join FORTH. You know that feeling? When you walk into a hotel or a restaurant and everything and everyone just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax? We create that feeling, with passionate people like you. FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments. We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too. If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can. The Sales Administrator supports the Sales & Events team at FORTH Atlanta by managing the administrative, operational, and client-facing aspects of corporate and social group bookings. This role plays a key part in ensuring seamless coordination of group logistics, accurate commission tracking, and an elevated experience for clients and internal stakeholders. The ideal candidate is organized, communicative, and confident managing multiple tasks with a hospitality-first approach. Key Responsibilities Group Coordination & Client Communication • Support Corporate and Social Group Sales Managers with room block administration, contracts, and client correspondence., • Act as a primary liaison for group bookings and overflow requests., • Monitor group timelines to ensure all deadlines (cut-off dates, attrition, deposits) are met., • Prepare rooming lists, welcome letters, and pre-arrival materials for clients., • Maintain accurate and up-to-date group booking information in OSEM, HubSpot, and/or Opera PMS., • Generate group contracts and amendments; route through digital signature platforms such as Sertifi., • Update internal sales calendars and maintain team visibility on all active and upcoming groups., • Provide general administrative support to the Sales team, including reporting, organization, and documentation., • Track all commissionable bookings, including third-party intermediaries and agency partners., • Confirm commission structures at time of contracting and maintain records accordingly., • Coordinate with Accounting to ensure accurate and timely payout of commissions., • Coordinate with Reservations, Front Office, Housekeeping, and F&B to communicate group needs., • Participate in internal Sales & Events meetings and provide timely updates on group activity., • Represent FORTH’s elevated hospitality standards by offering personalized service and clear communication to group contacts., • Facilitate branded guest experiences, including welcome notes, curated gifts, and wellness-related touches., • 1–3 years experience in hotel sales, reservations, or hospitality support roles., • Previous experience in luxury or lifestyle hospitality preferred., • Highly organized with strong communication and interpersonal skills., • Comfortable working in multiple systems, including Microsoft Office and CRMs (OSEM, HubSpot, Opera, Sertifi preferred)., • Understanding of commissions, agency relationships, and contract workflows., • Accurate and timely execution of room block setup and client communications., • Commission tracking and payment process flows without errors or delays., • Strong interdepartmental relationships and clear communication across teams., • Positive feedback from internal stakeholders and group contacts alike. Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Description Public Area Attendant Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. Position Purpose We are seeking a detail-oriented and dependable Public Area Attendant to maintain the cleanliness, safety, and overall appearance of the hotel’s public spaces. This role ensures that all guests experience a pristine and welcoming environment reflective of the Hotel Phoenix standard. Key Responsibilities • Clean and maintain all public areas including lobbies, restrooms, hallways, and elevators. • Ensure that public spaces are consistently stocked and refreshed., • Report maintenance issues or safety concerns promptly., • Greet guests courteously and respond to inquiries or requests with professionalism. • Support the housekeeping team with additional cleaning projects as needed. Requirements • Previous housekeeping or janitorial experience preferred., • Strong attention to detail and time management skills., • Ability to work independently with minimal supervision., • Must be able to stand, bend, and lift moderate weights for extended periods., • Flexible schedule including weekends and holidays.

Job Description The Director of Sales & Marketing Task Force Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for our hotels. He or she is charged with responsibility for all aspects of financial operations for their assigned properties, leaning heavily on Sales/Marketing/Revenue Management, providing support supervision and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards. The Director of Sales & Marketing role will require travel up to 75%, visiting properties and facilitating Sales & Marketing functions at SOHO's portfolio of properties. QUALIFICATIONS: Director of Sales – Job Description Position Summary The Director of Sales is responsible for driving overall revenue performance for the hotel through the development and execution of strategic sales and marketing initiatives. This position oversees the sales team, develops client relationships, secures new business, and ensures optimal occupancy levels and rate performance, while maintaining brand standards and exceptional guest satisfaction. Key Responsibilities • Develop and implement strategic sales plans to achieve or exceed revenue and market share goals., • Identify and secure new business in corporate, group, leisure, and wholesale segments., • Manage, mentor, and motivate the sales team to maximize performance and productivity., • Maintain strong relationships with key accounts, travel partners, event planners, and community organizations., • Oversee the creation of proposals, contracts, and rate agreements in alignment with hotel pricing strategies., • Collaborate with the Revenue Manager and General Manager to set forecasts, budgets, and rate strategies., • Represent the hotel at industry trade shows, networking events, and client presentations., • Monitor competitive set and market trends to adjust strategies proactively., • Ensure all sales and marketing activities reflect brand standards and guidelines., • Prepare and present monthly sales reports and business reviews to ownership and corporate leadership., • Participate in the development of marketing campaigns, promotions, and public relations efforts in collaboration with the marketing team., • Conduct site inspections, client entertainment, and familiarization trips to showcase hotel facilities., • Ensure proper use of CRM and sales tracking systems for accurate reporting and follow-up. Qualifications • Bachelor’s degree in Hospitality, Business Administration, or related field preferred., • Minimum 5 years of progressive sales experience in the hotel industry, including at least 2 years in a leadership role., • Proven track record of meeting or exceeding sales targets in a competitive market., • Strong leadership, team management, and coaching skills., • Excellent communication, negotiation, and presentation abilities., • Proficiency with hotel sales systems (Delphi, Opera S&C, or similar) and Microsoft Office Suite., • Ability to travel for client visits, trade shows, and networking events., • Knowledge of revenue management principles and hospitality industry trends. Working Conditions • Primarily office-based with regular attendance at client sites, industry events, and community functions., • Flexible schedule required, including evenings and weekends when needed. RESPONSIBILITIES: • Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis., • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner., • Maintain regular attendance in compliance with SOHO Property Management & Consulting standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include compliance with company dress code and wearing a name tag when working (per brand standards)., • Comply with and ensure adherence to SOHO Property Management & Consulting standards and regulations to encourage safe and efficient hotel operations., • Tour the operating departments daily making adjustments as needed via department heads., • Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to company standards and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and SOHO Consulting standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Maintain direct contact with and monitor the development of management trainees., • Adhere to all SOHO Consulting policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards., • Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation., • Inspect rooms daily with both the Housekeeping Manager and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests, managers, and all other employees., • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to SOHO Consulting S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to SOHO Consulting S.O.P.'s and ensure that managers follow the standards in their administration of performance appraisals to their staff., • Motivate coach counsel and discipline all management personnel according to SOHO Consulting S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps., • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments., • Ensure that all employees receive fair and equitable treatment according to company S.O.P.'s., • Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort., • Be in the public areas during peak times greeting guests and offering assistance as needed., • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit., • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies., • Complete required corporate training modules and become certified to train those as required., • Ensure that all scheduled meetings take place on the property.

Job Description This position oversees two properties: Courtyard & Element Atlanta Midtown What Makes a McKibbon Operations Manager? As a key member of the property leadership team, the Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments to deliver exceptional guest experience. The Operations Manager may have specific departments assigned to them to oversee at different times such as the Food & Beverage Department or Housekeeping and Front Office. The Operations Manager reports to the General Manager, who will determine the departments of responsibility. The Operations Manager will be responsible for maintaining the highest level of ethical leadership to lead the associates to deliver the highest standard of customer service while embodying McKibbon’s Guiding Principles. A Day in the Life: • Operations Manager will be responsible for supervising associates, managing expenses and maintaining high service standards in all departments including front desk, housekeeping, food and beverage and maintenance., • Responsible for ensuring smooth and efficient delivery of all hotel services to guests., • Maintain a high level of cleanliness, service and guest satisfaction throughout the property., • Assist in hiring, training and onboarding new employees to ensure adherence to company policies, procedures and brand standards., • Schedule, motivate and lead staff to ensure property coverage and achieve high performance, customer service excellence, and operations efficiency., • Monitor and evaluate staff performance, providing feedback and coaching as needed., • Ensure guest satisfaction by addressing guest concerns, complaints, and requests in a timely and professional manner., • Regularly review guest feedback and ratings, using insights to enhance service quality., • Assist in managing the hotel’s operating budget by monitoring expenses based on guidance from the general manager., • You will assist with sales and champion the Daily Sell Strategy., • You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company., • You will support guest experience and satisfaction in all operations ensuring problem resolution., • Depending on your department of responsibility, you may be responsible for conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables., • Depending on your department of responsibility, you may be responsible for overseeing the Market (fully stocked, weekly inventory, place orders)., • Depending on your department of responsibility, you will assist the Executive Housekeeper, inspecting guest rooms and public areas., • Depending on your department of responsibility, you may be responsible for maintaining and managing F & B Inventories, and ordering., • You will fill in where and when needed, in positions throughout the hotel operation., • Ensure proper documentation and reporting of guest and associate incidents or accidents., • Operations Manager will act as MOD when scheduled in the absence of the General Manager or Assistant General Manager., • Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: • Experience working in a hotel as a front desk representative (or equivalent), • Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired), • The ability to work weekends, holidays, and evenings., • The ability to ensure that hotel policies and brand standards are followed., • Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Ideal Skills & Qualities: • Excellent communication and problem-solving skills both written and verbal., • The skills and experience to lead a team to consistently deliver exceptional guest service., • Maintaining positive relationships with associates to drive associate satisfaction, • Knowledge of hotel management PMS systems., • Customer focused with a passion for providing exceptional service., • Ability to work under pressure and handle difficult situations professionally. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: • Comprehensive benefits package including medical, dental, and vision, • Life insurance, • Pet Insurance, • Short and long-term disability, • Paid time off and holidays, • Tuition assistance Financial & Occupational Wellness: All Associates • Competitive Compensation with incentives (incentives vary by position), • 401K Savings Plan with 50% matching funds, • Associate referral program, • Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates • Fundraising matching funds program, • Team volunteer opportunities, • 24/7 chaplain services, • Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply