General Manager | Palihotel Seattle
2 days ago
Seattle
We're looking for a friendly, fastidious, and dedicated General Manager at Palihotel Seattle. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, Food & Beverage and overnight teams at both properties ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys training and managing a nimble team. Ideally situated in the city's downtown core, steps away from world famous Pike Place Market and Seattle Waterfront, Palihotel Seattle is a boutique hotel offering an enclave for savvy travelers, culture seekers and locals alike. From our 96 thoughtfully designed guestrooms to our locally-inspired restaurant, The Hart and The Hunter, every detail is curated to immerse our guests in the essence of Seattle. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Seattle. • Ensure the hotel operates in alignment with Palisociety's approach to community-driven, design-forward, service-oriented hospitality., • Hire, train, supervise, coach, and develop all team members to ensure performance consistency, strong follow-through, and ownership at all levels., • Lead performance management processes, including regular feedback, coaching, and formal evaluations., • Establish clear expectations and hold leaders accountable for execution of all operational standards and deadlines., • Maintain a positive, professional work environment while ensuring compliance with all employment laws and company policies., • Ensure consistent communication across all departments through structured meetings (daily briefings, weekly department meetings, monthly leadership meetings)., • Oversee onboarding and training to ensure alignment with Palisociety standards, systems, and service expectations., • Maintain strict adherence to all operational manuals, SOPs, and company standards; identify gaps and drive continuous improvement., • Ensure all team members meet grooming, uniform, and presentation standards., • Support hands-on with front desk duties as needed., • Lead property Safety Committee and ensure full compliance with all safety, OSHA, and local regulatory requirements., • Respond appropriately to emergencies and ensure preparedness across all departments., • Partner closely with the Regional Director of Operations on staffing, culture, performance, and disciplinary matters., • Conduct regular property walks and audits to ensure consistent execution across all departments., • Drive a culture of hospitality that is both highly personalized and operationally consistent., • Continuously monitor and improve guest satisfaction metrics, with a focus on achieving and maintaining a 4.0+ rating across key platforms., • Ensure all guest reviews and feedback are responded to in a timely, professional, and brand-aligned manner., • Actively engage with guests on property to gather feedback and identify opportunities for improvement., • Lead guest recovery efforts and coach team members on service excellence and problem resolution., • Identify trends in guest feedback and implement operational changes to improve the overall experience., • Maintain the property to the highest cleanliness, maintenance, and design standards through daily inspections and ongoing oversight., • Conduct routine walkthroughs and structured weekly inspections with Housekeeping, Engineering and F&B teams., • Ensure all spaces align with Palisociety styling standards and Eye for Detail expectations., • Oversee preventative maintenance programs and ensure all work is tracked and completed in a timely manner utilizing all company tools including Optii., • Manage vendor relationships, repair projects, and capital improvements with a focus on quality and cost efficiency., • Partner with Regional Director of Operations and Design teams on FF&E updates, repairs, and replacements., • Ensure all housekeeping and maintenance programs are consistently executed and continuously improved., • Oversee all aspects of the Food & Beverage operations, ensuring alignment with brand standards and guest expectations., • Maintain a strong, visible presence in F&B outlets, particularly during peak periods., • Partner with F&B leadership to drive revenue, control labor and cost of goods, and improve overall profitability., • Ensure all F&B spaces meet cleanliness, maintenance, and design standards consistent with the hotel., • Conduct daily and weekly walkthroughs of all spaces and manage all styling to the guidelines., • Collaborate on activations, programming, and local partnerships to position the restaurant as both a guest amenity and neighborhood destination., • Ensure all social media content is submitted weekly, meeting all deadlines., • Regularly review performance metrics and implement strategies to improve efficiency and guest satisfaction., • Own the financial performance of the property with a strong focus on expense control, labor management, and margin improvement., • Actively manage departmental checkbooks on a weekly basis to ensure spending aligns with budget expectations., • Review labor models and scheduling practices to ensure efficiency while maintaining service standards., • Identify cost-saving opportunities and operational efficiencies across all departments., • Ensure accurate purchasing practices, inventory controls, and proper invoice coding., • Lead monthly cost review meetings and hold department heads accountable for financial performance., • Ensure timely completion of inventories and proactive management of variances., • Partner with Accounting and the Regional Director of Operations to ensure timely and accurate completion of all financial reporting., • Produce detailed and accurate monthly variance commentary with clear explanations and actionable insights., • Maintain strong ownership relationships through transparent communication and consistent performance., • Support the development and execution of annual budgets and forecasts., • Proactively identify risks and opportunities and communicate them effectively to leadership., • Partner with Sales, Marketing, and Revenue Management teams to drive topline performance, including RevPAR, ADR, and occupancy., • Support the execution of sales strategies and ensure the property is positioned effectively within the market., • Identify and support initiatives that drive incremental revenue, including F&B programming and local partnerships., • Act as a brand ambassador within the local community to build awareness and demand., • Strong leadership presence with a hands-on, roll-up-your-sleeves approach., • Highly service-oriented with a passion for hospitality and guest experience., • Strong financial acumen with proven ability to manage budgets, control costs, and improve profitability., • Excellent organizational, analytical, and problem-solving skills., • Ability to prioritize, multi-task, and execute with a high level of attention to detail., • Clear communicator with strong interpersonal and leadership skills., • Proficiency in Microsoft Office and hotel operating systems; experience with systems such as Craftable preferred., • Ability to remain calm under pressure and make sound decisions in a fast-paced environment., • Minimum of 5 years of senior property leadership experience in a hotel environment, preferably boutique or lifestyle., • Strong Food & Beverage operational experience required., • Flexible schedule, including evenings, weekends, and holidays as needed., • Ability to stand, walk, and perform physical duties throughout the day, including lifting up to 40 lbs., • A competitive compensation package including medical, dental, vision, and life insurance., • 401(k) retirement plan (future you will love this one!), • Paid time off, holiday pay, and sick pay when you're under the weather., • Career advancement in an organization committed to helping star employees thrive., • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities., • Professional development that sets you up for success across multiple hospitality career paths., • A collaborative work environment where your creative ideas can come to fruition., • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!), • Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture