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Job DescriptionDescription: The Four Points by Sheraton Suites Tampa Airport Westshore, managed by StepStone Hospitality is a growing hotel management company focused on delivering exceptional guest experiences while fostering a culture of accountability, collaboration, and leadership development across its portfolio. The General Manager (GM) is responsible for the overall leadership, strategic direction, and financial performance of the hotel. This role ensures operational excellence across all departments while driving revenue growth, guest satisfaction, and team engagement. The ideal candidate is a hands-on leader with strong operational expertise, financial acumen, and a passion for hospitality excellence. Key Responsibilities Leadership & Operations • Oversee all hotel departments: Front Office, Housekeeping, Food & Beverage, Sales, and Engineering, • Lead, mentor, and develop department heads and team members, • Ensure compliance with Marriott brand standards and company policies, • Act as the primary decision-maker for daily operations Financial Performance, • Develop and manage annual budgets, forecasts, and P&L performance, • Drive RevPAR, ADR, and occupancy through strategic initiatives, • Control labor and operational costs while maintaining service quality Guest Experience, • Ensure exceptional guest service and high satisfaction scores, • Monitor online reputation and implement service recovery strategies, • Maintain strong presence in the lobby and guest-facing areas Sales & Revenue Strategy, • Partner with Sales & Marketing to drive group, corporate, and transient business, • Build relationships with local businesses and community stakeholders, • Analyze market trends and competitor performance Compliance & Asset Management, • Ensure compliance with safety, legal, and brand requirements, • Maintain property condition, preventative maintenance, and capital planning, • Work with ownership and corporate leadership on long-term strategy Qualification • 5–10+ years of progressive hotel leadership experience, • Previous General Manager or Assistant General Manager experience preferred, • Strong knowledge of hotel operations, finance, and revenue management, • Proven leadership and team development skills, • Marriott brand experience strongly preferred, • Bilingual in English and Spanish preferred, • Excellent communication, problem-solving, and organizational abilities Preferred Skills • Experience with select-service or all-suite hotel operations, • Knowledge of the Tampa market, • Familiarity with hotel systems (PMS, revenue management tools, etc.) Benefits • Competitive salary + bonus potential, • Health, dental, and vision insurance, • 401(k) plan, • Marriott travel discounts, • Career growth opportunities within StepStone Hospitality Stepstone Hospitality is an Equal Opportunity Employer committed to creating an inclusive workplace for all team members. Requirements:

Job Description General Manager (Limited-Service Hotel) Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment. Core Job Responsibilities & Duties • Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales, • Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service, • Monitor financial performance and adjust as necessary to meet revenue and profit goals, • Develop and implement operational policies and procedures to improve efficiency and guest satisfaction, • Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively, • Create and maintain a positive work environment that fosters teamwork and employee engagement, • Manage inventory and order supplies to maintain adequate levels and minimize waste, • Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc., • Lead all key property issues including capital projects, customer service and refurbishment, • Handling complaints and oversee the service recovery procedures, • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing & sales plan and capital budget, • Closely monitor the hotel’s daily reports on a daily basis and take decisions accordingly, • Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate, • Maximizing room yield and hotel revenue through innovative sale practices and yield management programs, • Prepare a monthly financial reporting for owners and stake holders, • Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services, • Coordination with the Head-of-departments for the execution of all activities and functions, • Develop and manage Hotel Executive team to ensure career progression and development, • Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations, • Implement and maintain effective open-door communication system across all departments, • Create and maintain the company culture while educating team members about company motto and values, • Respond to audits to ensure continual improvement is achieved, • Corporate client handling and take part in new client acquisition along with the sales team whenever required, • Responsible for safeguarding the quality of operations both (internal & external audits), • Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures, • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations, • Carry out verbal & written policy changes and instructions, • Ensure all decisions are made in the best interest of the hotel and management, • Ensure compliance with all local, state, and federal regulations, • Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements • 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred, • At least 5-years of experience in the hospitality industry, • At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales, • Excellent communication and interpersonal skills, • Strong analytical and problem-solving skills, • Ability to manage and lead a team, • Ability to manage financial performance and achieve revenue and profit goals, • Present strong understanding of P&L statements and the ability to reach with impactful strategies, • Strong organizational and time management skills, • Ability to work independently and as a team in a fast-paced environment, • Proficient in Microsoft Office and hotel software(s), • Must have a flexible work schedule Powered by JazzHR hY1hi8PXq8

Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: This position is responsible for ensuring accurate record keeping, preparing reviews, and analyzing reports. The Assistant Manager of the Green Room is also responsible for scheduling, planning, timing, and supervising all details of the Green Room Essential duties include, but are not limited to: • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures., • Oversees daily work assignments of Noodle Bar staff., • Interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel., • Responsible for quality, consistency, and presentation of all products delivered to guests., • Recommends to senior management operational enhancements that support initiatives and promote excellence., • Promotes positive guest/employee relations., • Other duties as assigned. Qualifications • High School diploma or equivalent required, • Bachelor’s degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience, • 2+ years of management experience in multiple outlets (Restaurant, Room Service, Minibar) within a high volume resort/hotel or a combination of work experience and education, • Must be able to analyze Food and Beverage data, • Must have exceptional guest service skills, • Proven ability to increase outlet sales, • Must be able to demonstrate and deliver a high level of service to our guests, • Must have strong verbal and written communication skills, • Must have the ability to lead and develop a cohesive outlet team Work Environment: • Duties and responsibilities are typically performed in the back of house of the casino and a restaurant setting, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Travel Specialist Full-Time | In-Office | Tampa, FL Compensation: $55,000 – $65,000 + Performance Bonus About The Hotel Guy The Hotel Guy is a specialized travel management company supporting major music tours, film productions, television shows, and large commercial shoots worldwide. We coordinate hotel, air, and ground travel for production crews, talent, and creative teams moving between cities on demanding schedules. Our clients include advertising agencies, production companies, and entertainment organizations working across the U.S. and internationally. While this role shares some similarities with a corporate travel agent position, the work is heavily focused on hotel strategy, group logistics, and production coordination rather than traditional leisure travel booking. The Role We are hiring a Travel Specialist with a hotel operations background to help manage hotel and travel logistics for fast-moving production teams. This role is ideal for someone who understands how hotels operate — inventory pressure, group blocks, guest expectations, and front office realities — and wants to apply that experience in a new environment. Instead of managing a single property, you’ll work with multiple hotels across different cities, coordinating accommodations and logistics for production teams and talent. Key Responsibilities Hotel Sourcing & Coordination Source and secure hotel inventory for production teams Assist with structuring and managing group room blocks Monitor cut-off dates, rooming lists, and reservation changes Align hotel placements with production schedules and shoot locations Navigate high-demand markets and limited availability Hotel Communication & Negotiation Work with hotel sales teams and front office leadership Negotiate competitive rates and concessions Secure upgrades and special accommodations when possible Maintain strong working relationships with hotel partners Production Travel Logistics Coordinate ground transportation for crews and talent Manage last-minute travel adjustments Solve logistical issues quickly and professionally Maintain accurate documentation and billing records Required Experience We are specifically seeking candidates with hotel supervisory/managerial operations experience, such as: Front Office Guest Services Reservations Hotel Manager Bachelor's Degree is required Candidates should have experience with: Managing group reservations or room blocks Handling guest escalations and service recovery Working in high-demand operational environments Coordinating with hotel leadership and sales teams Preferred Experience Hotel sales exposure Group reservations experience Entertainment, production, or VIP client exposure Hospitality management degree Who Thrives in This Role Calm under pressure Organized and detail-oriented Strong communicator Comfortable solving problems quickly Able to manage multiple moving parts simultaneously Why Work With Us Work behind the scenes of major music tours, films, television productions, and commercial shoots, with opportunities for career growth and occasional industry travel perks. Location: Tampa, FL This is a full-time, in-office role. Candidates must be located in the Tampa area or willing to relocate. Company DescriptionWe are a specialized travel company that manages complex travel logistics for the entertainment industry. Our work supports major music tours, feature films, television productions, and large-scale commercial shoots around the world. From coordinating travel for touring artists and crews to managing cast and production teams for films, TV shows, and national advertising campaigns, we handle the behind-the-scenes logistics that keep productions moving. Our team regularly organizes travel for dozens — and sometimes hundreds — of people at a time across multiple cities and countries. As our company continues to grow, we are committed to developing talent from within. Team members who demonstrate strong performance, reliability, and initiative have opportunities to take on greater responsibility and grow into more advanced roles within the organization.We are a specialized travel company that manages complex travel logistics for the entertainment industry. Our work supports major music tours, feature films, television productions, and large-scale commercial shoots around the world.\r\n\r\nFrom coordinating travel for touring artists and crews to managing cast and production teams for films, TV shows, and national advertising campaigns, we handle the behind-the-scenes logistics that keep productions moving. Our team regularly organizes travel for dozens — and sometimes hundreds — of people at a time across multiple cities and countries.\r\n\r\nAs our company continues to grow, we are committed to developing talent from within. Team members who demonstrate strong performance, reliability, and initiative have opportunities to take on greater responsibility and grow into more advanced roles within the organization.

Job Description Hotel Director of Sales Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Director of Sales who is responsible for leading and managing the hotel’s sales team to achieve revenue targets and maximize occupancy. This role requires strong leadership skills, strategic thinking, and a deep understanding of the hospitality industry. The Director of Sales oversees the development and implementation of sales strategies, builds relationships with key clients, and collaborates with other departments to ensure excellent guest experiences and profitability. Core Job Responsibilities & Duties • Develop and implement comprehensive sales strategies to achieve revenue goals and market penetration, • Conduct market research and analysis to identify trends, competitor strategies, and opportunities for growth, • Set sales targets and develop action plans to ensure they are met or exceeded, • Regularly review and adjust sales strategies based on market conditions and performance, • Build and maintain relationships with key clients, corporate accounts, travel agencies and third-party companies, • Identify new business opportunities and develop strategies to expand the hotel’s client base, • Conduct regular meetings and negotiations with clients to secure contracts and maintain high customer satisfaction, • Collaborate with the marketing team to create promotional activities and campaigns to attract and retain customers, • Monitor and analyze sales performance, revenue, and market demand to identify opportunities for revenue optimization, • Implement pricing strategies and manage inventory to maximize revenue per available room (RevPAR), • Review and negotiate contracts with clients, ensuring favorable terms and conditions for the hotel, • Collaborate with the revenue management team to optimize pricing, distribution channels, and yield management strategies, • Recruit, train, and motivate the sales team, providing guidance and support to maximize their potential, • Set clear sales objectives, establish performance metrics, and conduct regular performance evaluations, • Foster a positive and collaborative work environment, encouraging teamwork and professional development, • Provide ongoing coaching and mentoring to the sales team, promoting their skills and knowledge, • Work closely with other departments, such as operations, marketing, and finance, to ensure seamless coordination and excellent guest experiences, • Communicate regularly with the general manager and executive team to provide updates on sales performance, strategies, and initiatives, • Represent the hotel at industry events, trade shows, and conferences to promote the property and establish industry contracts, • Hold regular briefings and meetings with sales team to ensure progress – daily update meetings, weekly BEO meetings, etc., • Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements • Bachelor’s degree in Business Administration, Marketing, Hospitality Management or MBA is preferred, • At least 5-years of experience in the hospitality industry, • At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales, • Strong knowledge of hotel operations, revenue management, and market dynamics, • Excellent leadership and team management skills, with the ability to inspire and motivate a sales team, • Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients, • Analytical mindset and the ability to interpret data and make strategic decisions, • Ability to manage and lead a team, • Present strong understanding of P&L statements and the ability to reach with impactful strategies, • Strong organizational and time management skills, • Ability to work independently and as a team in a fast-paced environment, • Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software, • Must have a flexible work schedule Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors Powered by JazzHR Z7AYyMyXuC

Job Description Hotel Sales Manager Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking an experienced and motivated Hotel Sales Manager to lead our sales efforts and drive revenue growth for our property. The Sales Manager will be responsible for developing and executing strategic sales plans, building strong client relationships, and maximizing occupancy and revenue through group bookings, corporate accounts, and local partnerships. This role requires a dynamic individual with excellent communication skills, a deep understanding of the hospitality industry, and a passion for delivering exceptional service Core Job Responsibilities & Duties • Develops and executes strategic sales plans to achieve room revenue and event sales targets., • Develops and executes package plans, special sales activities, promotions, public relations activities and materials, advertising, etc., • Solicit and secure new group and corporate accounts through direct sales calls, site visits, networking, and industry events., • Maintain strong relationships with current clients to foster repeat business and referrals., • Collaborate with the front office, catering, and operations teams to ensure seamless execution of booked business., • Monitors group booking pace, alerting clients of deadlines (deposits, cut-off date); promptly notifies affected departments of significant inventory changes., • Track sales activity using CRM tools and prepare daily, weekly, and monthly sales performance reports., • Communicate regularly with the general manager and executive team to provide updates on sales performance, strategies, and initiatives, • Monitor local market trends, competitors, and opportunities to refine sales strategy., • Represent the hotel at trade shows, conferences, and community events., • Recommends and takes appropriate action to maximize sales during high and low seasons, • Creates effective business cases to demonstrate the need for additional amenities and services to facilitate additional revenue., • Work closely with revenue management and marketing functions, to develop strategies to maximize RevPAR and grow market share., • Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements • Bachelor’s degree in Business Administration, Marketing, Hospitality Management or MBA is preferred, • At least 5-years of experience in the hospitality industry, • At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales, • Strong knowledge of hotel operations, revenue management, and market dynamics, • Excellent leadership and team management skills, with the ability to inspire and motivate a sales team, • Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients, • Analytical mindset and the ability to interpret data and make strategic decisions, • Ability to manage and lead a team, • Present strong understanding of P&L statements and the ability to reach with impactful strategies, • Strong organizational and time management skills, • Ability to work independently and as a team in a fast-paced environment, • Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software, • Must have a flexible work schedule Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors Powered by JazzHR Egve4aRS5A

Job Description Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district. What you will have an opportunity to do: Director of Sales & Marketing (DOSM) The Westin Tampa Bay – Tampa, FL Full-Service Branded Hotel | Pyramid Global Hospitality Position Overview The Director of Sales & Marketing (DOSM) is responsible for leading the overall sales and marketing strategy for The Westin Tampa Bay. Reporting directly to the General Manager and working in close partnership with Pyramid Global Hospitality’s regional sales, revenue, and marketing leaders, this role drives topline performance across all revenue streams, including group, transient, corporate, catering, and leisure segments. A full renovation now complete, the hotel is beautifully positioned and needs a strong leader to oversee the team. This is a highly visible, hands-on leadership role on the Executive Committee, balancing strategic planning with direct selling and team leadership. The DOSM will position the hotel for success in the competitive Tampa Bay market while strengthening brand presence, market share, and long-term account relationships. Key Responsibilities • Lead and oversee all sales and marketing efforts for the hotel, with a strong focus on group, corporate transient, catering, and leisure demand., • Develop and execute an annual Sales & Marketing Business Plan aligned with hotel revenue goals, brand initiatives, and ownership objectives., • Actively solicit new business through prospecting, inbound and outbound sales efforts, site inspections, client entertainment, tradeshows, and community engagement., • Maintain, grow, and strategically manage key accounts across corporate, association, SMERF, and leisure segments., • Partner closely with Revenue Management to implement effective pricing, yield, and market-mix strategies to maximize profitability., • Lead, coach, and mentor the sales and marketing team, setting clear performance expectations and holding the team accountable to results., • Oversee brand-aligned marketing initiatives, including digital presence, collateral, promotions, and local partnerships., • Cultivate strong relationships within the Tampa Bay community, including local corporations, destination marketing organizations, airport-related businesses, and area attractions., • Prepare and deliver accurate forecasting, reporting, and analysis to ownership, the General Manager, and corporate leadership., • Serve as an active member of the Executive Committee, contributing to overall hotel strategy, culture, and operational success. What are we looking for? • Bachelor’s degree preferred in Hospitality Management, Business, Marketing, or a related field., • Minimum of 5 years of progressive hotel sales experience, with at least 2 years in a senior sales leadership role (DOSM or DOS) at a full-service or lifestyle-branded hotel., • Proven success driving group, corporate, and catering revenues in competitive urban or resort-adjacent markets; Florida or Southeast market experience strongly preferred., • Hands-on, results-driven leader with a strong background in direct selling and strategic account development., • Proficiency in hotel sales systems (Marriott CI/TY required), with working knowledge of PMS and RMS platforms., • Exceptional communication, presentation, and negotiation skills, with the ability to influence senior-level stakeholders., • High-energy, entrepreneurial professional who thrives in a fast-paced, performance-driven environment. Compensation: Competitive salary $135,000 - $150,000 with comprehensive benefits and incentive plan. #keyexec #IND200 #ZR250 Compensation: $135000 $150000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job Description Join us at ARK Hospitality, where we're redefining what relationships, reputation, and returns mean in the world of hospitality. As our Director of Sales, you’ll spearhead our sales and marketing initiatives, driving revenue growth and fostering connections with key accounts. This is your chance to leverage your expertise in hotel sales to make a tangible impact on our success. You'll craft strategic sales plans, manage RFP responses, and collaborate with operations to enhance both occupancy and profitability. Your leadership will be pivotal in elevating our property’s performance and guest experience. We’re looking for someone who thrives in a fast-paced, collaborative environment and shares our passion for excellence. Your role will blend hands-on sales activities with strategic oversight, presenting you with the unique opportunity to influence our industry standing and client relationships. If you're a results-driven leader eager to build meaningful partnerships and lead with purpose, we’d love for you to be part of our team. Let's work together to elevate ARK Hospitality to new heights. Compensation: $55,000 - $65,000 Responsibilities: • Design and implement strategic sales plans to drive growth across corporate, group, and leisure market segments., • Generate, qualify, and follow up on leads through brand systems, management company resources, and third-party platforms., • Analyze market trends and top account production to identify new business opportunities., • Actively engage in local market outreach through direct sales calls, client visits, networking events, and community partnerships., • Lead all hotel sales and marketing activities to meet or exceed revenue, productivity, and booking goals. Qualifications: • Proven track record of meeting and exceeding sales goals in a hospitality environment., • Excellent communication, presentation, and negotiation skills with the ability to influence and build long-term client relationships., • Exceptional customer service and relationship-building skills., • Minimum 3 years of on-property hotel sales experience (Director-level or senior sales manager experience preferred)., • High school diploma or equivalent required. Hilton Experience About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK.

Job DescriptionDescription: Our commitment to quality is unparalleled. Bold flavors define us and fresh food enriches us. We are leading the way in the food lifestyle category and we’re looking for smart, dedicated, and outgoing managers to grow with us as we evolve and expand. Our guests come to know and love us for our quality food & drinks and inviting atmosphere. But they come back because of the personal relationships they build with our friendly staff—those who stop at nothing to ensure a memorable guest experience. Responsibilities: • Give 110% to our guests, • Run a successful high-volume restaurant, • Embody our standards of excellence and inspire your team to do the same, • Follow all policies and procedures created to help you maximize your venue’s potential, • Find qualified talent for open positions and foster the growth of your restaurant employees, • Develop business solutions that make operations better (not just easier), • Initiate community outreach to boost awareness, sales, and your restaurant’s reputation Requirements: • Prior high-volume management experience, • Dependable, detail-obsessed, and open to constructive feedback, • Ability to juggle multiple competing priorities daily, • Exceptional communication skills—written and verbal (1:1 and in a group setting), • Desire and natural ability to engage guests—exuding an infectious, commitment to guest service each and every day Working Conditions • Hours may vary if manager must fill in for his/her colleagues or if emergencies arise, • Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion, • Work with hot, cold, and hazardous equipment, • Operate phones, computers, copiers, and other office equipment Education/Experience: • 2-3 years’ of practical restaurant experience preferred, • BA/BS degree in hotel/restaurant management is desirableRequirements:

Job Description Benefits • Vehicle Reimbursement Program, • Medical, dental and vision plans, • Paid holidays and PTO, • Company equipment, Comprehensive compensation for travel (hotel and meals), • Cell phone reimbursement, • 401(k) and Employee Stock Ownership Plan AMS is an ESOP company! 100% Employee owned! Description Position is responsible for driving revenue growth, expanding market presence, and strengthening brand awareness within an assigned territory. Serving as the authorized account representative, this role develops and maintains strong supplier and customer relationships while executing integrated sales and marketing strategies. The position supports account growth through product knowledge training, merchandising execution, inventory management and in-store support to maximize sales performance and customer satisfaction. Job Duties: Ability to perform all essential responsibilities for the Market Sales Manager is to include: • Travel to customer locations to perform sales, support services and product knowledge training for vendor products in assigned stores, • Responsible for building and maintaining strong supplier and customer relationships to increase sales, • Create market feedback reports regarding customers and competitors; provide recommendations for new products based on market trends, • Support and provide product knowledge to customers by demonstrating and providing product application training, • Respond to customer sales and technical inquiries in a timely and professional manner, • Resolve customer and supplier concerns or disputes effectively, • Collaborate with key stakeholders to identify new sales opportunities, • Facilitate sales, marketing and promotional campaigns by acquainting accounts with the latest sales techniques, • Resolve any customer and vendor differences, • Assist with placing special orders, • Execute merchandising initiatives, including planogram compliance and maintenance of product displays, • Manage and maintain inventory levels, make adjustments as required, • Attend and represent the trade / industry shows and training sessions as required, • Create and report sales impacts to management, • Travel with AMS Regional Manager designated and/or Customer Manager when necessary, • Comply with all AMS and Customer policies and procedures, • Perform other related duties as assigned Requirements • Travel required which includes overnight stays, • Ability to work varied hours/days as business dictates is required, • Must be Microsoft Office proficient, • Bilingual (English-Spanish) language proficiency a plus, • Excellent communication, presentation, written and technical skills required, • Must possess a valid driver’s license and provide proof of insurance (must meet company’s minimum requirements), • Provide excellent customer service to customers and vendors, • Required to lift up to 50 lbs., • Frequent standing, bending and twisting required, • HS diploma or equivalent required, college degree preferred, • 2 years of sales/commercial product experience preferred, • 1 year of field sales/customer service experience preferred #AMS2

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Experience in service, sales, telesales or guest relations type of industry preferred, • High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain certification from a responsible, • Utilize Service Recovery Log and other necessary communication logs from shift to shift., • Maintain stock/cleanliness in the market area., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Description Front Office Manager/Front Desk Supervisor Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively. Core Job Responsibilities & Duties • Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service, • Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures, • Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction, • Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction, • Address guest concerns and complaints professionally, escalating issues as necessary, • Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures, • Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively, • Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities, • Conduct regular performance evaluations and identify opportunities for training and development, • Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction, • Coordinate with housekeeping to ensure timely room readiness and cleanliness standards, • Collaborate with the General Manager to implement policies, procedures, and service standards, • Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports, • Assist in managing room inventory and reservations, optimizing room occupancy and revenue, • Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures, • Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings, • Support the GM in leading, motivating, and developing a high-performance team, • Foster a positive work environment that promotes teamwork, collaboration, and employee engagement, • Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards, • Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience, • Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc., • Ensure all decisions are made in the best interest of the hotel and management, • Ensure compliance with all local, state, and federal regulations, • Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements • High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred), • Previous experience in front desk operations or guest services, with some supervisory experience (preferred), • Excellent customer service and communication skills, • Strong problem-solving skills and ability to handle guest issues effectively, • Proficient in hotel management systems, property management systems, and relevant software, • Detail-oriented with strong organizational and multitasking skills, • Ability to work under pressure and adapt to changing situations, • Proficient in hotel management systems, property management systems, and relevant software, • Proficient in Microsoft Office and hotel & restaurant software(s), • Must have a flexible work schedule Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors Powered by JazzHR dEquRK6cG1

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