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  • Server
    Server
    5 days ago
    $17 hourly
    Full-time
    Manhattan, New York

    The Server maintains all dining room environments and equipment. The AM Server is responsible for ensuring the dining room is clean and tidy, assisting guests when they have questions about the menus/wine list, taking guests' orders, anticipating guests' needs and addressing them accordingly. This position has an hourly rate of $17.00 + Tips. KEY RESPONSIBILITIES • Review menu for changes and specials Always provide excellent service to all of our guests Review your workstation and your mise en place, make sure all is up to par before you start your shift Set tables and stations up to company standards Keep the dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless Take guest food and beverage orders Extensive knowledge of food and beverage to service and up-sell our product, including liquors and cocktails Review soigne/cheat sheet before approaching the table Mark tables appropriately to food order for each course Always confirm order with the guest and double check accuracy of order before sending to the kitchen Follow SOP's on placing orders with allergies and dietary restrictions Set up tables according to hosts' communication Enter all sales in POS without errors. Double check list of items before "sending" Be responsible for making decisions during absence of management with the needs of the guest in mind Make sure that all products served are accounted for on the final bill before presenting to the guest Set the pace and direct the flow of service Upkeep and clear tables between courses throughout the meal Support the server assistant as needed to secure service to our guests up to our standards Verify guest satisfaction with each table during each course served Anticipate guest needs, where guests will never have to ask for anything Wish each guest a warm welcome and farewell and thank them for coming Ensure all closing side-works are thoroughly completed At the end of the shift deliver all checks and report to the appropriate place according to the rules Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized Following the posted opening and closing duties and side-work sheet Attend daily pre meal/communication meetings & monthly departmental meetings Generate a good atmosphere * All other responsibilities assigned by management REQUIRED EXPERIENCE AND QUALIFICATIONS • 3 years' experience in a luxury hotel environment or similar restaurant or food and beverage setting, • Must have open availability and able to work weekends, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • TIPS and ServSafe Certified

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  • Assistant Amenity Manager
    Assistant Amenity Manager
    1 month ago
    Full-time
    Manhattan, New York

    This job location is in Bushwick Brooklyn. Full-time, Mid-shifts and Evening shifts, Sunday-Thursday. Pay rate of $20-25 per hour, depending on experience. YOUR MISSION as an Assistant Amenity Manager To assist in planning and executing a comprehensive lifestyle and amenity program for a large luxury apartment building in the Bushwick neighborhood, while building strong relationships with your staff to achieve results. Evening and weekend shifts will be required for this role. What You’ll Do • Deliver amazing customer service by having a hospitality-focused, customer-first mindset, • Supervise and manage front desk, fitness, pool, and package room team members, in Amenity Manager’s absence, • Ensure all health and safety procedures are adhered to according to law, • Assist in operating and managing the URBN Playground application, its accompanying software, and property management software for the property, • Promote and sell amenity memberships, fitness packages, and/or event tickets, and services on the app, • Assist in building relationships with customers to understand their needs and interests, especially as it relates to our application services, • Assist in driving membership sales on a monthly basis through promotions, daily interactions with residents, and staff engagement, • Assist in planning and executing programming and events, • Provide reports regarding app usage, customer engagement, and attendance at facilities and events, • Assist in budget and revenue projections, including labor cost management and revenue projections from concierge sales, • May be required to work line staff shifts (Front Desk, Package Room, Lifeguard, etc.) to cover for emergencies or absences, • Be the face of URBN Playground in Amenity Manager’s absence for all customer questions, concerns, and needs YOU’RE GOOD AT • Interacting with people, • Getting things done, • Negotiating with and managing people to get things done, • Scheduling and sending important reminders, • Using proprietary technology systems and software, • Customer service and proactive hospitality, • Promoting services and partnerships, • Creating and managing budgets, • Noticing the little details and taking action to improve, • Using sound judgement to make decisions independently, • Dealing with challenging situations and responding to emergencies, • Being accountable and taking responsibility, • Handling phone calls and emails in a professional and efficient manner, • Building relationships with and coaching team members to maintain smooth operations YOU NEED • A college degree or higher qualification, or equivalent experience, • Prior work experience in the fitness or hotel industry, • Be able to obtain CPR and First Aid certification within three months of employment, • Prior experience in people and schedule management strongly preferred, • A great sense of humor and sense of fun BROWNIE POINTS • Prior experience overseeing and working events, • Familiar with property manager software, • Lifeguard, fitness, pool, or hotel-related certification, • Additional language skills

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  • PM/Closing Restaurant Manager
    PM/Closing Restaurant Manager
    5 days ago
    $85000–$90000 yearly
    Full-time
    Manhattan, New York

    The PM/Closing Restaurant Manager at ARVA Italian Restaurant with F&B 575 at Aman New York will oversee and maintain all aspects of operation during the evening shift in the restaurant, lounge, terraces, and club while exceeding guests' expectations for quality of the product and service. This role serves as the closing manager. This position has an annual salary that may range from $85,000 to $90,000. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: • Satisfy guest needs and exceed their expectations by projecting a positive image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs, • Run daily line-up and communicate pertinent information to the Food and Beverage staff, • Train, evaluate, and schedule all restaurant staff, • Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory, • Inspects all areas of the restaurant to ensure standards of service are maintained, • Handle guest complaints or questions in a professional manor, • Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time, • Inform the kitchen of any special requests or needs, • Record and pass on useful information to the host and maître d' such as special occasions, etc., • Maintain an active trace system for guest history on their F&B preferences, • Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner, • Enforce established guidelines and policies of the company, • Implement new menus and promotions such as holiday and special event promotions, • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations, • Attend all meetings, trainings assigned, • Prepare and print menus as required, • Assist in computing and sending daily reports, • Greet all guests, colleagues and clients in a professional and friendly manner, • Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales, • Support the leadership team in the development and training of all team members, • Coach and mentor individual team members to develop their skills and maximize performance, • Motivate and be proactive in encouraging team commitment and spirit, • Ensure appearance of team members is according to company grooming standards, • Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible, • Performs a variety of other duties as assigned by management QUALIFICATIONS • 5 years' experience in a luxury hotel environment or similar role in restaurants or food and beverage, • Must be able to work evening shifts 3pm-1am weekdays and weekends, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail and extensive service knowledge, • Must have good knowledge of food preparation, wine, and spirits, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English. Multi-lingual is a plus., • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Ability to carry, push, and pull up to 30 lbs; standing, bending and lifting will be required, • TIPS, ServSafe Certified, • NYC Food Handler's Certification

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